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Joseph C. | Overall ExperienceSelf Storage Units in Bedford, OH, 44146
U-Haul Moving & Storage at the Bedford Automile
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Very good service from the entire staff
Brenda B. | Overall ExperienceThe only thing I would say is that uhaul needs a new insurance company to work with..
Micheal C. | Overall ExperienceThe storage facility was immaculate and maintained extremely high levels. The manager during my storage stay was helpful and encouraging due to my situation. She made my intake and move out smooth and handled me with dignity and compassion. I always recommend this facility to friends and family.
Shenequa R. | Overall ExperienceThanks for understanding
eashawn a. | Overall ExperienceCan be trashed at times
SHERRELLE H. | Overall ExperienceAlways helpful
JAMES F. | Overall ExperienceBetween jacking up rent on customers like myself who had long term storage there to cover bs conversions of un climate control areas to climate control which other then moving a few walls that was it. Our rates should have been locked in place and new renters could have paid the higher price. To being lied to while moving out being told the dock doors weren't working which turned out to be a huge lie. I had to move many many times via wheeled carts in the pouring rain in 35 degrees weather. I now am fighting with pneumonia due to lies told by your uhaul bedford office. I would recommend you guys to house a dog in a ditch if it meant he had a roof over his head for a day out of fear you would tell him he could stay for free for a night then the following morning tell him he owes a week's worth.
JEFFREY H. | Overall ExperienceI am writing to express my deep dissatisfaction with the service I have received from U-Haul regarding my storage unit. I believe it is crucial to bring to your attention the numerous issues I have encountered, which have resulted in a significant amount of inconvenience and frustration. One of the primary concerns I have revolves around the lock that I purchased from U-Haul. Unfortunately, there have been multiple instances where the lock did not work, preventing me from accessing my storage unit for weeks. Despite my attempts to seek assistance, I consistently faced challenges in finding the right person to help me. On several occasions, the staff present lacked either the necessary access or tools, such as lock cutters, to resolve the issue promptly. Moreover, when I sought compensation for the time wasted and lost due to these recurring problems, I was met with unhelpful responses. The lack of a prorated refund for the month, despite not being able to access my unit for an extended period, added to my frustration. It is disheartening to experience such difficulties and receive no meaningful resolution. Yesterday, as I went in to clean out my unit, I requested someone to verify its cleanliness and condition. To my surprise, I was simply told to take a picture. This response does not align with the level of service I expected from a reputable company like U-Haul. A more thorough and professional inspection process should be in place to ensure customer satisfaction and the proper handling of vacated units. Additionally, I have been waiting for a return call regarding the refund of my deposit and the prorated amount left on my bill since I paid for the entire month but moved out early. The lack of communication on this matter only adds to the frustration and disappointment I have experienced throughout this ordeal. I sincerely hope that this email prompts a thorough investigation into the issues raised and results in a swift and satisfactory resolution. I believe in the importance of customer feedback for continuous improvement, and I trust that U-Haul values its customers and their concerns. Thank you for your attention to this matter, and I look forward to a prompt and positive resolution.
Andre M. | Overall ExperienceI did have some hiccups but the staff and gm git them taken care of right away.
QIANA J. | First ImpressionsThe facility is very clean. The provided with excellent service and concerned about my needs..
DONNA W. | First ImpressionsOn numerous occasions the sliding doors were locked/broken and we had to walk all the way around to load/unload and there is always broken glass or debris in the hallways. The overhead doors to pull into the bay didn't work half the time. Not to mention the price increases. The staff was mostly friendly but again a little lackluster on cleanliness. We were customers for a while and we just noticed a decline in cleanliness and upkeep.
james b. | Overall ExperienceOnly one thing to say keep doing what you’re doing and thank you for a pleasant experience.
DOLORES B. | Overall ExperienceGreat customer service
MICHAEL S. | First Impressions