Customer did not leave a comment.Christine P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at the Bedford Automile
Bedford, OH 44146
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AC did not work well in vehicle need rechargeRICKIE S.
Best storage unit ever I highly recommend and staff was awesome and very helpful.Gwendolyn L. | Overall Experience
Customer did not leave a comment.THERESA L.
Customer did not leave a comment.JEFFREY P.
Customer did not leave a comment.ANITA A.
All went well. Extremely satisfied customer!KATHERINE U.
i could not pick up as my mobile could not be located. cause a real problem after hours. i had an urgent job.Mark A.
Customer did not leave a comment.EUGENE J.
Customer did not leave a comment.FRED A.
Customer did not leave a comment.Aretha J. | Overall Experience
Customer did not leave a comment.Sandra E. | First Impressions
Customer did not leave a comment.Diane B. | Overall Experience
Too expensivecharles m. | Overall Experience
I requested a receipt when leaving and was told I could not have one and it would be emailed to me. I received the email 2 days later and was WAY overcharged. I sat on hold for over an hour to talk with a CSR who told me they also agreed I was over charged but couldn't do anything about it and I would have to wait for a manager to call me back - still waiting.ABBEY G.
Customer did not leave a comment.NORAL C.
Customer did not leave a comment.MONIQUE L.
My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.Marc C. | Overall Experience
Customer did not leave a comment.NADINE I.
Customer did not leave a comment.CHARVEZ F.
Customer did not leave a comment.Brenda S. | Overall Experience
24 he uhaul locker emptyErron L.
Customer did not leave a comment.BRIANA H.
Customer did not leave a comment.DEBRA M.
There was no consistency in the way my reservatins were handled. I recived a call my unit was being given away becuase there was a customer waiting on 7/12 and I wasn't coming until 7/14. I scrambled to find anothyer facilioty. Then wqhen I arrived the unit had been secured . SO i had to cancel at other location. Big headaches!Debra S.
I had a 2:00 reservation, got there at 1:50 and didn't leave the lot until 3. There were only two people ahead of me in line but for some reason it took about 45 minutes to help them. I rented a truck and trailer and at first I got a truck with no hitch receiver, then there was no ball for the other truck. Got a ball and the pin wasn't long enough. And the truck smelled like someone was smoking in it. In the end, I got the job done but it felt very inefficient.Craig R.
Vehicle well worn front end was not stable felt unsafe while driving. Thank god not driven too long a distanceBRUCE K.
Customer did not leave a comment.KATHLEEN Z.
Don't change a thing!RENARD W.
Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.Antoine G. | First Impressions
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.DAMIAN MAURICE R. | First Impressions
I originally tried to book a trailer near me, but uhaul called me back on Friday night to tell me none were available except in â€œMayfield.â€ I thought they meant the city, not Mayfield Rd in Cleveland. We changed again to Bedford, but there has to have been other options closer to Willowick than that! Anyway, the workers in Bedford were the best, especially to the young lady that checked me back in. She met me in the parking lot before I even parked my vehicle. Great service!ALLEN P.
Customer did not leave a comment.THERESA W.
Excellent customer service!KEVIN L.
Customer did not leave a comment.Ryan N.
Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.SADIE W. | Overall Experience
Customer did not leave a comment.ERIC K. | First Impressions
Customer did not leave a comment.MICHELLE M.
Customer did not leave a comment.ERIC K.
The movers that you do business with (Rell Quality Movers) were the worst. They showed up and didn't start working until an hour after start time. One guy stayed on the phone with his parole officer. The other guy was making personal calls. They kept asking us how to load the truck. They tired to move slow to run up the time to get more money. Please remove them from your network.KAWANA B.
It wasn't the best experience- girl that helped me was so nice but working the front desk and going out to hook up trailer- 90 degrees and bad electric cord- when there was a problem she called for a manager- who seemed to be just scooting around on his "Segway"? The girl was more help- clearly they need more staff but I understand its hard to find workers with all this unemployment so I am very thankful that the very nice girl was there to help me today! Manager - nots so helpful-TARA H.
staff was very professional and courteous. location feels safe and very cleanJOHN A.
Customer did not leave a comment.Anetra H. | First Impressions
Truck was dirty. Broke down on interstate outside of Chicago.Sean W.
The service was sacrificed, I have to do a virtual to sign out for a drop off.Lillie S.
Customer did not leave a comment.CHAZ R.
Customer did not leave a comment.Gregory H. | First Impressions
No comment at this time, went very smooth.........Thomas C.
Customer did not leave a comment.Brenda G.
Even though my location was changed from Northfield Ohio to Bedford Ohio which I really felt was an inconvenience the Bedford location serve to be a great spot and the customer service was awesome. The manager was very niceSERENA S.
Checking with the actual store to see if they have the product at the actual location. I rented a dollie but I asked if they can refund me but they said they couldn't print for proof. Please send me proof they returned my 10.00 for the dollies my emailed is not stating it was returned to my account for 9:00am on 7/2/21. This incident shouldn't have happened. I went to 2 locations burning gas in my car and never receiving the actual product. Communication is key. Knowledge of how the actual store runs for those answering the phone and taking reservations. I was not happy with the service and run around I received today. The store on 19000 rockside rd was excellent but the 21930 miles store I was conceive. The worker told me he called the store but did not call around like he said he did. It was very frustrating.ANGELA W.
To make sure there is gas in the trucks before a guest takes themSkye S.
For some reason the app that was sent to my phone would not except the reading in terms of the mileage on the car meter. What I've tried to call the dealer in Bedford I've been on hold for as long as 20 minutes waiting for someone to pick up to try and resolve this matter and make sure that I'm not being overcharged. My rental was done on Tuesday, July 2 and I had a rental van from 7:00 PM until around 8:30 PM. Name: Maxine Heidmann (216) 469-1593. Rental Location: Bedford Heights U-HaulMAXINE H.
Customer did not leave a comment.Duane S. | Overall Experience
The issues I had were with the truck. It had a brake light out and more importantly, it leaked rain water through the 2 corners of the roof. This damaged several of my boxes and destroyed certain contents.GREGORY Y.
Customer did not leave a comment.MARILYN H. | Overall Experience
Customer did not leave a comment.ANNETTE T.
Customer did not leave a comment.ADRIAN J.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.Lara L. | First Impressions
Ride share directions could be better. Refueling information located 3/4 of the way down the rental contract. The app is horrendous. You sign into the app only to open a web browser. Too many sets of permissions need to be given for a successful ride share.Cray c E.
Great customer service and staff was very friendly. I love this location.Natalie S.
The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….AMANDA B. | Overall Experience
My reservation was changed three times before the trailer i needed was assured at this location. The guy here was nice.ENAMBIR J.
Customer did not leave a comment.LYLE P.
My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.ALISSA J. | Online Move In
Ordering was easy. I called this location with a question and the young lady was pleasant, helpful and professional. Picking up and dropping off the trailer went smooth. They helped us with the hitch. Great placeDonald D.
TO LONG OF WAIT TIME TO GET SERVICE AND HOOK UP.RONALD A.
Customer did not leave a comment.Darryl M.
Customer did not leave a comment.TERRYL M.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.CHERYL C.
Very convenient, fast drop off.Laura M.
Customer did not leave a comment.MICHELLE H.
The app. To return the truck. I should not have to do their job to return the truck, and then have to pay for it.BRUCE H.
Everything was excellent! Just keep providing great service. Jon was superior!DESIREE H.
Customer did not leave a comment.DARRYLE T.
Customer did not leave a comment.SURRINA G.
The truck I rented had a very noticeable Smoky odor that was perplexing given the facility advertised that the vehicles are non smokingSTANLEY C.
The vehicle needed a wheel alignment really badCHRISTOPHER P.
Customer did not leave a comment.Janet K.
Employee didn't know how to check me out and didn't give me the trailer I reserved and over charged me. And to top it all off he took a front and back pic of my license with his personal cell phone. The older gentleman there who hooks up the trailers had to walk the other employee through the process several times. Give him a raise. Call me 216-390-2776 Michael GaebeleinMICHAEL J.
Nothing! Checking in and out was very easy. Manager helped me to get a trailer hitched up and on my way! Checked back in with very pleasant, efficient staff member.Donna F.
Customer did not leave a comment.CHRISTA S.
Friendly staffANGELA D.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.PAMELA G.
Fortunately for me I took a video of the entire outside and inside of the box truck before I left the UHAUL facility. The 10' box truck I ended up with was a substitute for the Pickup truck with hitch I had reserved. Upon arriving at the facility for the Pickup truck, I was told the truck had been in an accident and the hitch was knocked off. I needed the hitch to pick up and tow the log-splitter I had reserved for 4 hours on Tuesday 6/8. Since the pick-up truck was not available, I agreed to take the box truck with the hitch. I never used the inside of the box truck, but upon returning the Box truck the representative opened the back for inspection and was about to charge me for the oil spots covering the inside floor, but I had the video on my phone showing the time I picked the box truck up and the condition it was in, inside and out. After the representative reviewed the video, the representative said there would be no additional charges.FRANKLIN W.
The website is not user friendly.Donald B.
Customer did not leave a comment.LLOYD M.
The staff was courtesy and friendly.CLIFFORD S.
Interior of cab had dirt buildup on arm rest and seats.ERIC K.
Customer did not leave a comment.Valentine T.
Customer did not leave a comment.YVONNE L.
No improvement is necessary. The rental process went smoothly. The staff was courteous and prompt!LEWIS M.
The people, service and truck was all great! Excellent job by the team!BRUCE J.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.Michael Y.
Great location easy 24/7 pick up/drop off. Was able to extend drop off time with no problem.Tierra R.
Customer did not leave a comment.carol v. | Overall Experience
Customer did not leave a comment.Normell R.
Very well satisfied with all the professionalism throughout this experiencedennis k. | Overall Experience
Customer did not leave a comment.Dominique H.
I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very muchLAURA S. | First Impressions
Customer did not leave a comment.PAMELA C.
I called and schedule for two more days asks the lady my total told me anything and I wasn't expecting it to be different on my receiptHAROLD B.
Customer did not leave a comment.JANAE W.
van had a strong cigarette smoke smell at first, but it cleared out after a couple hours with the windows open.LILY W.
Customer did not leave a comment.ANN R.
Rented uhauls all the time and today was the worst experience ever worker had an attitude the whole transaction of getting the uhaul payment all gonna be smart because I was late picking up the uhaul to begin withTamika L.
phone call wait times to speak to a rep are unacceptable. 20 minutes or more on each of several attempts to speak to an agent at this locationMELVIN C.
My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.beverly s. | First Impressions
Uhaul needed to servicedDEVONTE A.
John the manager is very helpful and accommodating.SHAWNEE G. | Overall Experience
Customer did not leave a comment.T Grant L.
I followed the self-check in procedure so I didn't have to wait in line. It was quick and easy to follow.erika S.
Customer did not leave a comment.DOUGLAS J.
The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.Eric J. | First Impressions
Staff was greatDarnell S.
I'm very satisfiedEddie W. | First Impressions
Customer did not leave a comment.George Y.
The assistant manager, Hillary was very professional, pleasant and efficient. She is a great asset to the Bedford, Ohio Uhaul location.Tammie W.
Customer did not leave a comment.Corrie W. | First Impressions
Let customers return equipment to a more convenient location in the same state without such a high fee.Baladine C.
Customer did not leave a comment.David H. | First Impressions
Customer did not leave a comment.DESHAWNTA C.
Customer did not leave a comment.Monique L. | First Impressions
Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.Sarah S. | First Impressions
Customer did not leave a comment.Brenda S. | First Impressions
Would be nice if Sunday hours were available before 9 am.Lela B. | Online Move In
Customer did not leave a comment.DAVID B. | First Impressions
Customer did not leave a comment.Dwayne J. | First Impressions
Customer did not leave a comment.KATRINA J. | Overall Experience
Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.Marcia K. | First Impressions
Very helpful and friendly. Great experience.William K. | First Impressions
Customer did not leave a comment.Gladys S. | First Impressions
Customer did not leave a comment.Chaundra T. | First Impressions
The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.Valerie E. | First Impressions
My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!NANCY S. | First Impressions
Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.SHAWNEE G. | First Impressions
Everything went smooth and everyone involved had a professional attitudeCLARENCE M. | First Impressions
Great customer serviceSHAMECKA N. | First Impressions
Customer did not leave a comment.Ja Wuan C. | Overall Experience
Customer did not leave a comment.Kaitlyn U. | Overall Experience
Customer did not leave a comment.Tracy A. | Overall Experience
Customer did not leave a comment.Wei Hao W. | First Impressions
Customer did not leave a comment.john k. | Overall Experience
Very well organized and clerk communicated all information with ease.Ruth P. | First Impressions
Customer did not leave a comment.ruth d. | Overall Experience
Excellent customer service.Harold S. | First Impressions
Customer did not leave a comment.CYNTHIA L. | First Impressions
The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.CATRINA S. | Overall Experience
Customer did not leave a comment.Jewell R. | First Impressions
I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.GGLENN G. | Overall Experience
Customer did not leave a comment.don c. | Overall Experience
Customer did not leave a comment.Kimberly M. | First Impressions
To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.Jimmie B. | First Impressions
So clean! Right up my alley!Indra O. | First Impressions
Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.JIMMIE B. | Overall Experience
Customer did not leave a comment.Jey D. | First Impressions
Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professionalTiffany J. | Overall Experience
Customer did not leave a comment.JIMMIE B. | First Impressions
Customer did not leave a comment.sidney d. | Overall Experience
Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.david m. | Overall Experience
Customer did not leave a comment.vivian c. | Overall Experience
N/aMichelle C. | Overall Experience
The manager Mike was very professional patient and very informative.michael s. | Overall Experience
Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!john l. | First Impressions
The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.Latreece B. | First Impressions
Clean and very good customer service.Eugene M. | Overall Experience
My experience was easy and pleasant.Desiree A. | Overall Experience
I never moved inWendy W. | Overall Experience
I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.ROBIN T. | First Impressions
Good place to store.lauren m. | Overall Experience
great servicegregory s. | First Impressions
Friendly and honestKiara M. | First Impressions
Great facility and workersTerrell T. | First Impressions
All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .Pearlie S. | First Impressions
Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanksjeffrey c. | First Impressions
Very helpful and patient. Explained things well.Mary S. | First Impressions
Overall was poor but John the manager at Bedford made it all betterjohn l. | First Impressions
The staff and service was awesomeAnita A. | First Impressions
I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.TORREY S. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!