Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

3,227 reviews

19000 Rockside Rd Bedford, OH 44146

(440) 374-8808

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(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

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Office Hours

Mon-Thur: 7 am - 7 pm
Fri: 7 am - 8 pm
Sat: 7 am - 7 pm
Sun: 9 am - 5 pm

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Free towing inspection
Propane exchange
24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:: 4.0

Customer Service was surprisingly Great!

stacy r | First Impressions (6/7/2026)

Rating:: 1.0

I was not happy with my time storing here. Many times I came before 9pm and couldn’t get in the building it was locked down tight. When I moved out I showed everyone inside I moved out and as of last night they still had not closed out my units. But told me it would be taken care of. Most of the people that work here are friendly for the most part.

Victoria H | Overall Experience (6/7/2026)

Rating:: 1.0

After speaking with a staff member about my unit that i was coming to pay for Uhaul auctions off my stuff . That was literally all my kids & I had left before loosing are home . A lot of stuff was sentimental belongings to my father & sister that passed on & i will never get that stuff back …. will never ever deal with Uhaul again .. There to expensive & they do not care about there customers or there belongings!

Jamika K | Overall Experience (5/26/2026)

Rating:: 5.0

N/A

Wanda A | Overall Experience (5/16/2026)

Rating:: 5.0

Gwen was very professional and concerned about the customers being satisfied.

MARILYN A | Overall Experience (5/14/2026)

Rating:: 5.0

Everyone that was there helped out and was great and i love the staff there they helped me find my locker and explained everything great

Patricia B | First Impressions (5/1/2026)

Rating:: 4.0

Experience with the storage facility was helpful and easy to manage.

dan h | Overall Experience (4/28/2026)

Rating:: 5.0

I drove the truck 53 miles. The charge for mileage was fine. Before I took the truck back, I put exactly 6 gallons from my gas cans into the tank, which should have been WAY more than I actually used[[TO DRIVE 53 MILES. Then the guy doing the check in back tells me that I need to pay for the gas used, another $28.00 which ended up actually being $28.88. I told him that he was wrong, because when I picked up the truck, it was parked on level ground. It was now parked in the turn in area that was sloped down, the fuel gauge sender is in the back of the tank and is reading way low. 12 gallons to drive 53 miles is 4.4166 miles per gallon. Either the tank has a leak, I was using the truck to pull stumps, or someone siphoned out the gas I put in, which couldn't have happened, I stayed with the truck until he came. Either the place is deliberately overcharging people by reading the fuel gauge on a hill instead of on the level where I picked up the truck, or the turn-in guy gets a cut of the overcharging. I deserve at least $28.88 refunded or I never come back and tell everyone that I know is looking for a truck or trailer, don't go to your place or even any U-Haul place. I don't expect a response, I would rather get my money refunded and an apology. Then I may just tell others to look for a place themself and decide on their own and not ask me for a recommendation.

Leonard G (3/28/2026)

Rating:: 4.0

The only thing was I couldn't change the due date without redoing the whole rental agreement again. And also since I've ended my agreement in the middle.of month, do I get some type of refund since the whole month was paid for?!

McKinley O | Overall Experience (3/16/2026)

Rating:: 3.0

No complaints just a few complications after hours dropping the truck back off but everything was fine

Jamilah R | Online Move In (3/4/2026)

Rating:: 3.0

Extremely long wait times/long lines to get help at the desk.

ALYSSA G | First Impressions (3/1/2026)

Rating:: 5.0

I would choose U-Haul storage again. It was very convenient and clean and I like the friendly service with the people there. Thank you U-Haul for being available for me.

Marcus W | Overall Experience (2/22/2026)

Rating:: 5.0

The staff was very helpful and professional. Devon was really of great assistance.

PAULA C | Overall Experience (2/13/2026)

Rating:: 5.0

I wanted to take a moment to express my sincere appreciation for the excellent service I have received at your Bedford branch. In addition to recently renting a box truck, I have been renting a storage unit at this facility for about two years, and my experience has been consistently extremely positive. However, I want to specifically highlight the exceptional support provided by your General Manager, Gwendolyn Mullins. About 18 months ago, I encountered an issue regarding a couple of missed monthly payments. These situations can often be stressful and difficult to navigate, but Gwendolyn was extremely helpful in resolving the matter. She handled the situation with empathy, professionalism, and a genuine willingness to find a solution. It is rare to find such dedicated customer service, and it has made a lasting impression on me. Thank you to Gwendolyn and the team for setting such a high standard. Best regards, Francis Carney - Unit 1488

francis c | Overall Experience (12/13/2025)

Rating:: 4.0

Five star establishment

Dennis W | Overall Experience (12/13/2025)

Rating:: 5.0

Good job!

Edward E | Overall Experience (12/11/2025)

Rating:: 5.0

Everything is clean including the bathroom which most facilities do not have!

ACQUANETTA G | First Impressions (12/2/2025)

Rating:: 5.0

Thanks for having a very clean and secure establishment. The work Team was very informative and helpful. Had a very good 2 years keeping my belongings there. Good Customer Service.

Barbara T | Overall Experience (12/1/2025)

Rating:: 5.0

Thank you all happy thanks Giving & Merry Christmas New Years thanks a lot Rock side Uhaul.

ANTWAN H | Overall Experience (11/24/2025)

Rating:: 4.0

Pass card to enter storage area didn’t work. Hopefully IT Department will have it fixed soon.

LADD B | First Impressions (11/24/2025)

Rating:: 3.0

Beside being mislaid about storage cost that was post to have been free for one month end up paying $120 or more

Deborah C | First Impressions (11/10/2025)

Rating:: 5.0

Great team

MICHAEL S | First Impressions (11/4/2025)

Rating:: 5.0

Awesome storage space. Clean and best staff ever. They provided top notch service.

Alicia H | Overall Experience (10/27/2025)

Rating:: 1.0

This Vice President Scott does not follow proper procedures. He is not consistent with his policies and does not inform his staff. My issue will be further escalated

Jacinta T | Overall Experience (9/19/2025)

Rating:: 4.0

Great experience from start to finish. He was very polite and knowledgeable. Helped me with deciding which unit I needed to get. Awesome customer service all the way around.

antonio c | First Impressions (9/18/2025)

Rating:: 1.0

I was given info from 2 different staff members over the summer that ended up being wrong in the end, I was evicted even though I was given misinformation and the last gentleman I spoke with to make my payment for the full balance said it was nothing he could do about the eviction, he also said he got a few other calls that day with my same problem, was told the wrong information by the staff, and was basically told it was nothing he could do for me even though I was going off what their staff told me

BRANDY D | Overall Experience (9/3/2025)

Rating:: 5.0

I would recommend anyone to use this a U-Haul place where I went to or any U-Haul place it’s very convenient trucks are clean and I appreciate their service. Thank you very much. I value customer.

Marcus W | First Impressions (8/24/2025)

Rating:: 5.0

Excellent service from top to bottom!

BRYAN C | First Impressions (8/2/2025)

Rating:: 5.0

Great staff & very professional..

MICHAEL S | Overall Experience (7/7/2025)

Rating:: 5.0

I could no longer afford the storage unit and it was auction for $40. So it was a loss all the way around because I got the unit for a single mom with 6 kids who was evicted and has been homeless since 06/04/24. However, uhaul and the staff itself were good and understanding.

ROBIN S | Overall Experience (7/6/2025)

Rating:: 5.0

Man at the front desk was super friendly and helpful :D

Patricia D | First Impressions (6/29/2025)

Rating:: 1.0

the online process for renting the unit was so easy but for some reason the staff at the Bedford, Ohio location did not know that Uhal offers receiving shipments and placing it in our unit. I purchased this for the convenience and service and it was not in alignment with what is online.

Ariel F | Overall Experience (6/9/2025)

Rating:: 5.0

I was really grateful to Gwen for letting me move out the next day free of charge! I'm glad I was able to have my stuff saved instead of losing it in the eviction

MICHAEL C | Overall Experience (6/7/2025)

Rating:: 5.0

Thank you for helping me keep my things and helping me avoid the auction!! Love ❤️you guys and if I need you again I will be there!!!

Vernice E | Overall Experience (6/3/2025)

Rating:: 5.0

Your staff was pleasant

Patricia J | First Impressions (5/1/2025)

Rating:: 5.0

Very pleased fast service and I would recommend

GLADYS J | First Impressions (4/19/2025)

Rating:: 2.0

I was unable to get in with my card.... i have to go in at 7am when office opens to get in

DANIECE E | First Impressions (3/29/2025)

Rating:: 4.0

Thank you

Chastity R | Online Move In (3/27/2025)

Rating:: 5.0

There are some amazing god children that works there and very respectful and helpful. Love it.

Tameka M | Overall Experience (3/13/2025)

Rating:: 5.0

Great facility! We’re glad to have you available.

Catherine H | First Impressions (3/6/2025)

Rating:: 5.0

They were very patient and easy to deal with.

D A | Overall Experience (2/28/2025)

Rating:: 5.0

The General Manager gave the best customer service any client could ask for

Joann P | First Impressions (2/26/2025)

Rating:: 3.0

Was charged the same amount for a storage bin that was not of equal size

JOYCE J | Overall Experience (1/20/2025)

Rating:: 4.0

Better by far then that circus that is in north Randall that place is a joke !!!!!

Robert H | First Impressions (1/9/2025)

Rating:: 5.0

Great

CEREYAH C | Overall Experience (1/6/2025)

Rating:: 3.0

None.

CORWIN R | Overall Experience (12/9/2024)

Rating:: 5.0

I had a good experience with your storage facility but wish you would fix un-even floors. Un-even floors make it difficult to move carts with heavy objects. Also, it would be nice to improve your payment system when using personal checks. I do not know how many times I came to pay a bill and had problems with submitting a check.

dennis d | Overall Experience (12/2/2024)

Rating:: 5.0

Front desk was extremely helpful and had great customer service skills

ANTONIO T | First Impressions (12/1/2024)

Rating:: 5.0

Great location and friendly staff

IVY H | Overall Experience (11/22/2024)

Rating:: 3.0

Was not told upfront, fee was not going to be prorated. So no refund for unused days of the month.

AARON M | Overall Experience (11/18/2024)

Rating:: 1.0

My unit had over $10,000 worth of property stolen!

Kevin J | Overall Experience (11/14/2024)

Rating:: 5.0

Thank you

Evelyn S | Overall Experience (10/24/2024)

Rating:: 5.0

This U-Haul was perfect. I visited my storage plenty of times and each time it was perfectly clean, well lit, and always welcoming.

COURTNEY C | Overall Experience (10/24/2024)

Rating:: 5.0

Gwen is awesome!!!! So is Darlene….you gotta love them both. Excellent customer service!!!!! 10 star rated.

SONYA S | First Impressions (10/16/2024)

Rating:: 5.0

The whole staff is amazing. I use them weekly for truck rentals for my business. I won’t go any where else. Thanks guys!

Kara R | Overall Experience (10/16/2024)

Rating:: 5.0

Great customer service and location..

ALLISON M | Overall Experience (9/8/2024)

Rating:: 5.0

They were kind and understanding with me. I appreciate their services to help my situation. Thank you for consideration and patience with my situation, THANK YOU.

Mattie R | Overall Experience (9/7/2024)

Rating:: 5.0

My code was denied multiple times

LARRY K | Online Move In (9/6/2024)

Rating:: 5.0

Real nice place.

GREGORY B | First Impressions (8/16/2024)

Rating:: 5.0

Thank you!

TORI B | Overall Experience (8/9/2024)

Rating:: 5.0

Great experience FIVE stars!

TAMMY M | Overall Experience (8/9/2024)

Rating:: 5.0

Very excellent customer service.

CHERYL A | First Impressions (8/7/2024)

Rating:: 2.0

Went to drop off two car loads of boxes and had a major problem getting into the facility. The directions to get in did not work. Called the contact number on the door, no answer or return call. We were told that we couldn’t get in the north door. Decided to try it and it Opened. We spent around 15-20 just trying to get in the building. The next day I went to the facility and the employee was very friendly and compensated for our inconvenience. We were to that they were having work done on the entrance door. Very disappointed that no one answered or returned “help” number. We were at facility during the evening hours and it was dark outside.

pam f | First Impressions (8/7/2024)

Rating:: 5.0

I love the self check, it makes everything so much easier.

LEKETHA R | Online Move In (8/4/2024)

Rating:: 5.0

Had a unit there for two years never had any issues.

April C | Overall Experience (8/3/2024)

Rating:: 5.0

Keep up the great work

sonya s | Overall Experience (8/2/2024)

Rating:: 5.0

Some of the best people and kind

SHAREE M | Overall Experience (7/27/2024)

Rating:: 4.0

I had to store my belongings three years. Everything was as I left it. Other than the price increase the experience exceded my expectations

Bridget G | Overall Experience (7/27/2024)

Rating:: 5.0

My experience was beyond excellent. I would absolutely refer this location to all of my friends. I will be back.

JOY C | Overall Experience (7/23/2024)

Rating:: 5.0

Staff always helpful; no problems when I went to access my unit and I felt my items were always safe and secure

ERICA D | Overall Experience (7/18/2024)

Rating:: 5.0

My experience with the U-haul at the Rockside Road location was very pleasant. I won't hesitate to do business there again!

Anthony B | Overall Experience (7/10/2024)

Rating:: 5.0

Everything was excellent

Stanley F | Overall Experience (7/4/2024)

Rating:: 5.0

Such a good deal. Please keep your prices reasonable.

JOY C | First Impressions (6/22/2024)

Rating:: 2.0

We kept getting letters, I called to them, I lost my job and couldn't pay. I was told that, they were going to sell my items for the money owed. Then I got another letter saying the didn't get any money for my items, and that I still owe they storage amount, so where are my items? Fraud is involved and I was on a hardship and they took advantage of it.

Edward N | Overall Experience (6/22/2024)

Rating:: 5.0

Not sure how to access afterhours

LATONYA F | First Impressions (6/21/2024)

Rating:: 2.0

I have not received my $30 credit because the gas was below a quarter and never received a receipt after returning the truck, I had a prepaid debit card so I had to pay $100 and never got any money back

ALEXIS R | Overall Experience (6/9/2024)

Rating:: 5.0

Good people that really prioritized the safety and security of myself and my belongings.

edward s | Overall Experience (6/8/2024)

Rating:: 1.0

After swiping my entry card, I was not able to access my storage unit after signing up. Was getting an unable to access message.

MICHAEL H | First Impressions (5/30/2024)

Rating:: 5.0

I think that the van that I used on my contract needs a driver side blinker light but overall everything was good.

Howard G | Overall Experience (5/20/2024)

Rating:: 5.0

The person that helped me has good customer service and made everything easy and simple

SILAS C | First Impressions (5/5/2024)

Rating:: 4.0

Thank you.

Jacquenette s | First Impressions (4/16/2024)

Rating:: 5.0

Nice Facility, and the staff has been awesome.

Mark L | Overall Experience (4/13/2024)

Rating:: 5.0

Easy and simple. Appreciated the time I needed.

Tanya B | Overall Experience (4/1/2024)

Rating:: 5.0

Staff was friendly and helpful

NATHANIEL S | First Impressions (3/31/2024)

Rating:: 5.0

Very good service from the entire staff

Brenda B | Overall Experience (2/22/2024)

Rating:: 4.0

The only thing I would say is that uhaul needs a new insurance company to work with..

Micheal C | Overall Experience (2/18/2024)

Rating:: 5.0

The storage facility was immaculate and maintained extremely high levels. The manager during my storage stay was helpful and encouraging due to my situation. She made my intake and move out smooth and handled me with dignity and compassion. I always recommend this facility to friends and family.

Shenequa R | Overall Experience (2/15/2024)

Rating:: 5.0

Thanks for understanding

eashawn a | Overall Experience (2/12/2024)

Rating:: 3.0

Can be trashed at times

SHERRELLE H | Overall Experience (2/10/2024)

Rating:: 5.0

Always helpful

JAMES F | Overall Experience (2/5/2024)

Rating:: 1.0

Between jacking up rent on customers like myself who had long term storage there to cover bs conversions of un climate control areas to climate control which other then moving a few walls that was it. Our rates should have been locked in place and new renters could have paid the higher price. To being lied to while moving out being told the dock doors weren't working which turned out to be a huge lie. I had to move many many times via wheeled carts in the pouring rain in 35 degrees weather. I now am fighting with pneumonia due to lies told by your uhaul bedford office. I would recommend you guys to house a dog in a ditch if it meant he had a roof over his head for a day out of fear you would tell him he could stay for free for a night then the following morning tell him he owes a week's worth.

JEFFREY H | Overall Experience (2/2/2024)

Rating:: 2.0

I am writing to express my deep dissatisfaction with the service I have received from U-Haul regarding my storage unit. I believe it is crucial to bring to your attention the numerous issues I have encountered, which have resulted in a significant amount of inconvenience and frustration. One of the primary concerns I have revolves around the lock that I purchased from U-Haul. Unfortunately, there have been multiple instances where the lock did not work, preventing me from accessing my storage unit for weeks. Despite my attempts to seek assistance, I consistently faced challenges in finding the right person to help me. On several occasions, the staff present lacked either the necessary access or tools, such as lock cutters, to resolve the issue promptly. Moreover, when I sought compensation for the time wasted and lost due to these recurring problems, I was met with unhelpful responses. The lack of a prorated refund for the month, despite not being able to access my unit for an extended period, added to my frustration. It is disheartening to experience such difficulties and receive no meaningful resolution. Yesterday, as I went in to clean out my unit, I requested someone to verify its cleanliness and condition. To my surprise, I was simply told to take a picture. This response does not align with the level of service I expected from a reputable company like U-Haul. A more thorough and professional inspection process should be in place to ensure customer satisfaction and the proper handling of vacated units. Additionally, I have been waiting for a return call regarding the refund of my deposit and the prorated amount left on my bill since I paid for the entire month but moved out early. The lack of communication on this matter only adds to the frustration and disappointment I have experienced throughout this ordeal. I sincerely hope that this email prompts a thorough investigation into the issues raised and results in a swift and satisfactory resolution. I believe in the importance of customer feedback for continuous improvement, and I trust that U-Haul values its customers and their concerns. Thank you for your attention to this matter, and I look forward to a prompt and positive resolution.

Andre M | Overall Experience (1/17/2024)

Rating:: 4.0

I did have some hiccups but the staff and gm git them taken care of right away.

QIANA J | First Impressions (1/10/2024)

Rating:: 5.0

The facility is very clean. The provided with excellent service and concerned about my needs..

DONNA W | First Impressions (1/7/2024)

Rating:: 2.0

On numerous occasions the sliding doors were locked/broken and we had to walk all the way around to load/unload and there is always broken glass or debris in the hallways. The overhead doors to pull into the bay didn't work half the time. Not to mention the price increases. The staff was mostly friendly but again a little lackluster on cleanliness. We were customers for a while and we just noticed a decline in cleanliness and upkeep.

james b | Overall Experience (12/27/2023)

Rating:: 5.0

Only one thing to say keep doing what you’re doing and thank you for a pleasant experience.

DOLORES B | Overall Experience (12/24/2023)

Rating:: 5.0

Great customer service

MICHAEL S | First Impressions (12/24/2023)

Rating:: 3.0

Very expensive

Shaheed A | Overall Experience (12/5/2023)

Rating:: 2.0

I have problems with payment when I was promised a free month they took the money anyway said three times. They were gone to reverse it and didn’t, and then ended up charging me a late fee. I finally got it taken care of but it was an issue and then when I went to get my stuff out of storage Saturday. There was an issue. None of the doors worked except the front door so we had to hold it open so everyone getting their stuff out had to use the same door and according to the lady upfront at the register, the doors have been broken for a Wow. I’m not sure why she said that was such confidence because that should be fixed right away and she actually said for months really did not seem concerned that people were having an issue getting into their storage facility but it’s probably not her fault since she’s just working out front. She doesn’t own the place.

RHONDA C | Overall Experience (11/26/2023)

Rating:: 3.0

I had an outside unit

joyce h | Overall Experience (11/12/2023)

Rating:: 5.0

Thanks

edward s | First Impressions (11/7/2023)

Rating:: 4.0

The day that we were moving the garages were broken so it was a real inconvenience but overall it fine

DIANE N | Overall Experience (10/23/2023)

Rating:: 5.0

The employees working especially the lady that helped me was amazing

Noelle W | First Impressions (10/2/2023)

Rating:: 5.0

Had a problem with my original storage unit and the staff worked it out and honored a free month for my headache due to online scheduling not communicating with them.

Cynthia B | Overall Experience (9/30/2023)

Rating:: 5.0

The service desk was extremely helpful in the process for rental of a truck and storage unit. Gwendolyn and Tatianna were very knowledgeable and went above and beyond during my visit. The staff was accommodating, knowledgeable and made my experience smooth. I highly recommend someone recognize their efforts as they handled every interaction promptly and sufficiently.

DANIEL S | First Impressions (9/29/2023)

Rating:: 1.0

I hate this facility there are slow not organized not helpful they over charged my card and wasted my time .

LEXIS C | First Impressions (9/16/2023)

Rating:: 1.0

Horrible experience from receiving wrong keys too truck too wrong storage size no access cards for storage store closed up absolutely horrible

Melanie W | Online Move In (9/3/2023)

Rating:: 5.0

If I ever need a storage again I will use this one.

Monika C | Overall Experience (8/30/2023)

Rating:: 4.0

Phone system has to change. It was very hard to talk to someone in my location

john l | Overall Experience (8/21/2023)

Rating:: 2.0

I open my unit the first thing i see is a black box that says poison on it . i guess it's a rat trap but had to put my belongings around it and I'm feeling like I'm playing for a unit and can't use all of this unit because of the black box

Hysheen T | First Impressions (8/16/2023)

Rating:: 5.0

The staff at this site were friendly and knowledgeable. They were easy to work with as well.

Kimberly S | Overall Experience (7/23/2023)

Rating:: 3.0

The prices for the storage rooms are "TOO EXPENSIVE"!!!

Bryant H | First Impressions (7/6/2023)

Rating:: 1.0

UHAUL STORAGE IS THE WORST PLACE EVER TO STORE ANYTHING I WILL POST EVERYWHERE THAT UHAUL IS TRASH!!!!!!!!!

Walter R | Overall Experience (7/6/2023)

Rating:: 5.0

Thank you All

Antwan H | Overall Experience (7/1/2023)

Rating:: 5.0

Consultant was very patient, answered all questions asked. Very informative about the leasing of the storage space and payment options. Very nice , polite and helpful.

Barbara T | First Impressions (6/25/2023)

Rating:: 5.0

The young lady that helped me was simply amazing.

paula h | First Impressions (6/6/2023)

Rating:: 5.0

Good Business

Stanley S | First Impressions (5/16/2023)

Rating:: 5.0

Fantastic experience

James G | First Impressions (5/2/2023)

Rating:: 5.0

Didn’t use unit.

Dorothia D | Overall Experience (4/23/2023)

Rating:: 5.0

Lady was really nice to me!

Michael M | First Impressions (4/19/2023)

Rating:: 5.0

My storage experience was excellent the staff that I dealt with was excellent I would just like it if you can come down on your prices just a little thank you.

Renee W | Overall Experience (4/19/2023)

Rating:: 5.0

The staff goes out of there wayto be helpful. The store,truck and storage unit were clean.

DAPHNE H | First Impressions (4/14/2023)

Rating:: 5.0

Bedford U-Haul is easy to get to, has plenty of parking, and staff that are friendly, knowledgeable, and efficient. The facility is well lit and very clean. Five-star service! I highly recommend them!

Cheryl C | Overall Experience (4/9/2023)

Rating:: 5.0

I utilized your facility for a total of 20 months and I always found it safe and very clean to be very clean. I wouldn't hesitate to use it again if the need ever arose again. Eric Jeffery 216-526-3418

Eric J | Overall Experience (2/28/2023)

Rating:: 5.0

I will definitely use this facility again

SABRINA W | Overall Experience (2/26/2023)

Rating:: 4.0

You put a disabled veteran in the farthest storage unit ! Get me one closer to the entrance, like 5315 !!!

DORIS F | First Impressions (2/7/2023)

Rating:: 5.0

Keep up the great work. This is the only uhaul place that I use.

Conrad G | First Impressions (2/5/2023)

Rating:: 3.0

It's just way too pricey...but I'll TEMPORARILY pay for the convenience & cleanliness.

Normajean G | First Impressions (1/29/2023)

Rating:: 5.0

Great experience. Clean, dry, and secure.

John l | Overall Experience (1/12/2023)

Rating:: 5.0

EVERYTHING WAS EXCELLENT AT THIS FACY. Easy access, friendly workers.

Bonita W | Overall Experience (12/31/2022)

Rating:: 5.0

John at the Bedford Hts facility was amazing helpful and accommodating. However, while I was in in Florida and had my things in storage it was extremely hard to contact the Bedford facility directly. Seems every time I called I get rerouted all the time and told that their line was constantly busy and unable to get a live person. People would tell me tell that they were emailing someone from there and texting but I would never receive a call back. I don’t actually believe anyone sent them messages to call me. It was very frustrating. I actually had to have my fiancé stop in there for me. Which is why I’m so surprised bc John has been so wonderful and helpful and I’m sure he would have been for the year I was out of town and had billing issues while I was away with my auto deduction from my account bc it never set up right. That’s the only unfortunate part and inconvenient part of my 15 month storage stay. But Bedford Hts was it set was great.

Aimie R | Overall Experience (12/30/2022)

Rating:: 5.0

The moving and storage process is easy and convenient for traveling and transferring. Products they offer to rent or buy is reasonable in price. So I recommend this storage and rental and the safety and security is very good.

BENITA P | Overall Experience (12/23/2022)

Rating:: 5.0

It was a price increase twice since I had the unit I’m glad it’s over.

Jacqueline B | Overall Experience (12/22/2022)

Rating:: 4.0

Very clean and it seem very secure. Easy to assess your unit.

David M | Online Move In (12/6/2022)

Rating:: 4.0

carts to transport you item was not always availabele had to leave storage to get assistance in office and wait for workers to gather up carts.

juanita h | Overall Experience (12/5/2022)

Rating:: 3.0

It was told to me by to different locations that they had a special going on . They told me that I don't have to pay anything this month but 10.00 and ill start paying in Jan , but I was charged 169.00 for the storage unit.

Tonya M | First Impressions (12/4/2022)

Rating:: 5.0

Very friendly staff

JEROME P | First Impressions (11/8/2022)

Rating:: 5.0

He was very nice and polite . Also did a very good job. I will recommend him to others.

fredrick b | Overall Experience (11/6/2022)

Rating:: 1.0

I have a lot of charges that shouldn't be I've told them my situation and they wouldn't accept my debit card and I don't live in the area just to go there.

Lawrence D | Overall Experience (11/1/2022)

Rating:: 5.0

Thanks for the great customer service every time I had questions!

Justina R | Overall Experience (10/25/2022)

Rating:: 1.0

You are supposed to be a 24 hr accessable storage unit and mine was locked and closed after office hours in which denied me access to getting my stuff out before I couldnt afford to pay it anymore

Timothy P | Overall Experience (10/4/2022)

Rating:: 1.0

They definitely took advantage of people during the pandemic. Any questions I’ll give full details.

SANDRA W | Overall Experience (9/28/2022)

Rating:: 5.0

Climate control, pest control, very very clean, and I always felt safe. I’ve had many storage units and this by far was the best!!

Karen D | Overall Experience (9/8/2022)

Rating:: 4.0

The overall noise level in the facility, particularly in the Loading Dock Area, can be deafening at times. All those beeping sounds, alarms and the like are loud and fatiguing. Also, the restroom had no toilet paper on Saturday, September 3, 2022.

David D | Overall Experience (9/4/2022)

Rating:: 1.0

Management was unprofessional and tried calling the wait time was in entirely too long. And still trying to change me after moving my things out a month later. I will not recommend my friends or family to Uhaul service for thing.

shoivan b | Overall Experience (9/1/2022)

Rating:: 4.0

The Entrance at the door needs to be leveled bcoz there is a crack and as I pushed some end tables through it causes one to fall off and break! I’m hoping I can fix it and I’m sure I’m not the first complaint about that! Also I just got back driving across country and has some garbage that needed thrown away and there is no garbage can in sight!! Only a litttle tiny one in the bathroom! I couldn’t believe there isn’t a garbage can anywhere! Also I’m supposed to get 7 days with the truck and trailer and the trailer I picked the trailer up the next night but also I picked it up in phoenix AZ and left there at around 10 am which If I get 7 full days I shouldn’t have return till that time I returned in Ohio and there is a 3 hour time difference so It should be returned by 1pm in ohio to make a full 7 days! I was getting harassed to hurry up because it said not should be returned at 10 in ohio but that means I’m punished for 3 hour time difference! If I fly to Phx and leave here at 9am and land there at 10am doesn’t mean it took an hour becasue it’s still a 4 hour flight and same goes coming from PHOENIx If i take off at 9 am and land at 4 pm that’s 7 hrs but the flight is still 4 hrs not 7hrs! I would like to see that get fixed and I’m hoping I don’t get charged for late return because if that happens then I didn’t get my full 7 days and that’s not fair to the customers! But we shall see

Jason D | First Impressions (8/15/2022)

Rating:: 4.0

Everything was smooth and easy from accessing the unit to finding ample parking. The facility had very clear instructions and directions which assisted for and even easier move. My ONLY concern: there are two buzzer systems in which needed to be utilized before entry; yet, they are not as clear to show which needs to be used first and in what order. That is confusing. I’ve entered the facility twice after my original move-in date, and I still get very confused!

Deandra S | Online Move In (8/4/2022)

Rating:: 5.0

In my experience with this Uhaul facility, there have been ongoing changes with upgrades and improvements and best with 24 hr. Access for a minimal cost. The staff are great. Patient when necessary.

Ruth P | Overall Experience (8/4/2022)

Rating:: 5.0

Customer service can be more kind and happy when dealing with customers.

Mark Y | Overall Experience (7/17/2022)

Rating:: 5.0

Very nice

fredrick b | First Impressions (7/17/2022)

Rating:: 4.0

John (manager) was the greatest 🙌!

SHAWNEE G | First Impressions (6/26/2022)

Rating:: 1.0

Key pad does not work after hours

ernest p | First Impressions (6/9/2022)

Rating:: 5.0

very professional

Sharon J | First Impressions (4/4/2022)

Rating:: 5.0

Great customer service

michael s | First Impressions (4/1/2022)

Rating:: 5.0

Very nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..

beverly s | Overall Experience (3/29/2022)

Rating:: 4.0

The truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.

DACHELLE B | Overall Experience (3/23/2022)

Rating:: 5.0

Yes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I’ve not used the restroom since the bad experience with it

corlett e | First Impressions (3/10/2022)

Rating:: 3.0

Need Bigger Storage Units

Betty B | First Impressions (3/8/2022)

Rating:: 5.0

should have more dollys gor transpoting things

DUSAN V | First Impressions (3/4/2022)

Rating:: 5.0

The Staff at the Rockside Office is very nice and helping. Thank you!

DASHIAOA Y | First Impressions (3/2/2022)

Rating:: 5.0

Loved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.

Selina K | Overall Experience (2/28/2022)

Rating:: 3.0

The staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.

Mark Y | First Impressions (2/20/2022)

Rating:: 5.0

First time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well

Grace G | Online Move In (2/17/2022)

Rating:: 2.0

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Jeff C | Overall Experience (1/7/2022)

Rating:: 5.0

Very pleasant staff.

MARGO W | Overall Experience (12/27/2021)

Rating:: 5.0

The staff was very helpful. No smiling faces but so helpful I couldn’t give a bad review.

lashelle l | Overall Experience (12/5/2021)

Rating:: 5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

veronica n | First Impressions (11/27/2021)

Rating:: 5.0

Very clean

JOhNNY W | First Impressions (11/12/2021)

Rating:: 5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

tyrone b | First Impressions (10/29/2021)

Rating:: 5.0

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Kirstie R | Online Move In (10/9/2021)

Rating:: 5.0

Professional staff, very clean thruout, easy to access at all hours, and very safe, too!

SANDRA J | Overall Experience (10/8/2021)

Rating:: 5.0

Very clean and safe. We love the overhead doors.

David D | First Impressions (9/30/2021)

Rating:: 1.0

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Jasmine M | Overall Experience (9/18/2021)

Rating:: 5.0

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

SANDRA J | First Impressions (9/16/2021)

Rating:: 1.0

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Anthony T | First Impressions (9/15/2021)

Rating:: 3.0

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Melanie W | Overall Experience (9/12/2021)

Rating:: 5.0

Absolutely no complaints!

Rodney D | Overall Experience (9/10/2021)

Rating:: 5.0

Great experience. They were always very helpful.

LEKETHA R | Overall Experience (9/8/2021)

Rating:: 2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Samantha R | Online Move In (8/24/2021)

Rating:: 4.0

My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.

Monique L | Overall Experience (8/24/2021)

Rating:: 4.0

After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.

TERRANCE S | Overall Experience (8/15/2021)

Rating:: 5.0

Nice clean place. Great staff. Very happy to have found it.

Dana H | First Impressions (8/7/2021)

Rating:: 5.0

good people, very helpful made moving a bit easier

JOHN A | Overall Experience (8/4/2021)

Rating:: 5.0

Best storage unit ever I highly recommend and staff was awesome and very helpful.

Gwendolyn L | Overall Experience (7/26/2021)

Rating:: 4.0

Too expensive

charles m | Overall Experience (7/21/2021)

Rating:: 3.0

My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Marc C | Overall Experience (7/20/2021)

Rating:: 5.0

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Antoine G | First Impressions (7/13/2021)

Rating:: 4.0

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

SADIE W | Overall Experience (7/8/2021)

Rating:: 5.0

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

AMANDA B | Overall Experience (6/28/2021)

Rating:: 4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

ALISSA J | Online Move In (6/28/2021)

Rating:: 5.0

Very well satisfied with all the professionalism throughout this experience

dennis k | Overall Experience (6/8/2021)

Rating:: 4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

LAURA S | First Impressions (6/7/2021)

Rating:: 5.0

My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

beverly s | First Impressions (6/4/2021)

Rating:: 4.0

John the manager is very helpful and accommodating.

SHAWNEE G | Overall Experience (6/4/2021)

Rating:: 5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Eric J | First Impressions (6/1/2021)

Rating:: 5.0

I'm very satisfied

Eddie W | First Impressions (5/31/2021)

Rating:: 5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Sarah S | First Impressions (5/19/2021)

Rating:: 4.0

Would be nice if Sunday hours were available before 9 am.

Lela B | Online Move In (5/17/2021)

Rating:: 5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Marcia K | First Impressions (4/20/2021)

Rating:: 5.0

Very helpful and friendly. Great experience.

William K | First Impressions (3/16/2021)

Rating:: 3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Valerie E | First Impressions (2/2/2021)

Rating:: 5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

NANCY S | First Impressions (1/27/2021)

Rating:: 4.0

Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.

SHAWNEE G | First Impressions (1/24/2021)

Rating:: 5.0

Everything went smooth and everyone involved had a professional attitude

CLARENCE M | First Impressions (1/17/2021)

Rating:: 5.0

Great customer service

SHAMECKA N | First Impressions (1/11/2021)

Rating:: 5.0

Very well organized and clerk communicated all information with ease.

Ruth P | First Impressions (11/14/2020)

Rating:: 5.0

Excellent customer service.

Harold S | First Impressions (10/31/2020)

Rating:: 1.0

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

CATRINA S | Overall Experience (10/14/2020)

Rating:: 5.0

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

GLENN G | Overall Experience (10/8/2020)

Rating:: 2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Jimmie B | First Impressions (9/18/2020)

Rating:: 5.0

So clean! Right up my alley!

Indra O | First Impressions (8/12/2020)

Rating:: 5.0

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

JIMMIE B | Overall Experience (7/18/2020)

Rating:: 5.0

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Tiffany J | Overall Experience (6/4/2020)

Rating:: 3.0

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

david m | Overall Experience (4/2/2020)

Rating:: 4.0

N/a

Michelle C | Overall Experience (2/12/2020)

Rating:: 5.0

The manager Mike was very professional patient and very informative.

michael s | Overall Experience (1/24/2020)

Rating:: 5.0

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

John l | First Impressions (1/17/2020)

Rating:: 5.0

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

ANTWONE M | First Impressions (12/9/2019)

Rating:: 5.0

Clean and very good customer service.

Eugene M | Overall Experience (12/5/2019)

Rating:: 5.0

My experience was easy and pleasant.

Desiree A | Overall Experience (11/27/2019)

Rating:: 3.0

I never moved in

Wendy W | Overall Experience (10/10/2019)

Rating:: 5.0

I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.

ROBIN T | First Impressions (9/29/2019)

Rating:: 4.0

Good place to store.

lauren m | Overall Experience (9/28/2019)

Rating:: 5.0

great service

gregory s | First Impressions (9/16/2019)

Rating:: 5.0

Friendly and honest

Kiara M | First Impressions (9/15/2019)

Rating:: 5.0

Great facility and workers

Terrell T | First Impressions (9/13/2019)

Rating:: 5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Pearlie S | First Impressions (9/9/2019)

Rating:: 3.0

Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanks

jeffrey c | First Impressions (9/1/2019)

Rating:: 5.0

Very helpful and patient. Explained things well.

Mary S | First Impressions (7/30/2019)

Rating:: 5.0

A1 service

Terrell T | Overall Experience (7/22/2019)

Rating:: 3.0

I did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.

Lela B | Overall Experience (7/7/2019)

Rating:: 1.0

Overall was poor but John the manager at Bedford made it all better

john l | First Impressions (7/3/2019)

Rating:: 1.0

Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.

Lela B | First Impressions (5/29/2019)

Rating:: 5.0

Manager was very accommodating, staff very polite and helpful. Nice facility will use again when moving

james m | Overall Experience (5/13/2019)

Rating:: 5.0

The staff and service was awesome

Anita A | First Impressions (4/30/2019)

Rating:: 5.0

Good customer service, polite

james m | First Impressions (4/26/2019)

Rating:: 5.0

This location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service

margo w | First Impressions (4/1/2019)

Rating:: 5.0

Everything went perfect. Saved time and money.

VALERIE H | Overall Experience (3/13/2019)

Rating:: 3.0

Thanks

charnell c | Overall Experience (3/4/2019)

Rating:: 5.0

A1 Service. Very pleased.

VALERIE H | First Impressions (2/19/2019)

Rating:: 3.0

I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.

TORREY S | Reservation (11/25/2018)

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