Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

1030 reviews

19000 Rockside Rd   Bedford, OH 44146

(440) 374-8808

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Aretha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane B.  |  Overall Experience 
Rating:
4.0

Too expensive

charles m.  |  Overall Experience 
Rating:
3.0

My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Marc C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
5.0

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Antoine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMIAN MAURICE R.  |  First Impressions 
Rating:
4.0

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

SADIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anetra H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara L.  |  First Impressions 
Rating:
5.0

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

AMANDA B.  |  Overall Experience 
Rating:
4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

ALISSA J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

carol v.  |  Overall Experience 
Rating:
5.0

Very well satisfied with all the professionalism throughout this experience

dennis k.  |  Overall Experience 
Rating:
4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

LAURA S.  |  First Impressions 
Rating:
5.0

My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

beverly s.  |  First Impressions 
Rating:
4.0

John the manager is very helpful and accommodating.

SHAWNEE G.  |  Overall Experience 
Rating:
5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Eric J.  |  First Impressions 
Rating:
5.0

I'm very satisfied

Eddie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monique L.  |  First Impressions 
Rating:
5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  First Impressions 
Rating:
4.0

Would be nice if Sunday hours were available before 9 am.

Lela B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATRINA J.  |  Overall Experience 
Rating:
5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Marcia K.  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Great experience.

William K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gladys S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaundra T.  |  First Impressions 
Rating:
3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Valerie E.  |  First Impressions 
Rating:
5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

NANCY S.  |  First Impressions 
Rating:
4.0

Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.

SHAWNEE G.  |  First Impressions 
Rating:
5.0

Everything went smooth and everyone involved had a professional attitude

CLARENCE M.  |  First Impressions 
Rating:
5.0

Great customer service

SHAMECKA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ja Wuan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wei Hao W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john k.  |  Overall Experience 
Rating:
5.0

Very well organized and clerk communicated all information with ease.

Ruth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruth d.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Harold S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L.  |  First Impressions 
Rating:
1.0

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

CATRINA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jewell R.  |  First Impressions 
Rating:
5.0

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

GLENN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Jimmie B.  |  First Impressions 
Rating:
5.0

So clean! Right up my alley!

Indra O.  |  First Impressions 
Rating:
5.0

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

JIMMIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jey D.  |  First Impressions 
Rating:
5.0

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Tiffany J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sidney d.  |  Overall Experience 
Rating:
3.0

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

david m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivian c.  |  Overall Experience 
Rating:
4.0

N/a

Michelle C.  |  Overall Experience 
Rating:
5.0

The manager Mike was very professional patient and very informative.

michael s.  |  Overall Experience 
Rating:
5.0

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

john l.  |  First Impressions 
Rating:
5.0

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

Latreece B.  |  First Impressions 
Rating:
5.0

Clean and very good customer service.

Eugene M.  |  Overall Experience 
Rating:
5.0

My experience was easy and pleasant.

Desiree A.  |  Overall Experience 
Rating:
3.0

I never moved in

Wendy W.  |  Overall Experience 
Rating:
5.0

I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.

ROBIN T.  |  First Impressions 
Rating:
4.0

Good place to store.

lauren m.  |  Overall Experience 
Rating:
5.0

great service

gregory s.  |  First Impressions 
Rating:
5.0

Friendly and honest

Kiara M.  |  First Impressions 
Rating:
5.0

Great facility and workers

Terrell T.  |  First Impressions 
Rating:
5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Pearlie S.  |  First Impressions 
Rating:
3.0

Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanks

jeffrey c.  |  First Impressions 
Rating:
5.0

Very helpful and patient. Explained things well.

Mary S.  |  First Impressions 
Rating:
5.0

A1 service

Terrell T.  |  Overall Experience 
Rating:
3.0

I did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.

Lela B.  |  Overall Experience 
Rating:
1.0

Overall was poor but John the manager at Bedford made it all better

john l.  |  First Impressions 
Rating:
1.0

Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.

Lela B.  |  First Impressions 
Rating:
5.0

The staff and service was awesome

Anita A.  |  First Impressions 
Rating:
3.0

I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.

TORREY S.  |  Reservation 
No reviews have been submitted for this location.

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