Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

1,265 reviews

19000 Rockside Rd   Bedford, OH 44146

(440) 374-8808

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

4x4 vehicles would be great to have at every location.

Ernest J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

I registered online but picking up the U-Haul was efficient and the return process was even better.

DAI SHELLE B. 
Rating:
5.0

Nothing straight up 10/10

Mark W. 
Rating:
1.0

Reps were on their phone , while checking we waited 20 mins for a rep to check mileage & gas because she sat in the truck on her phone.

JANEL W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

This was the easiest drop off site and friendliest staff I've worked with in a while. They made the whole process incredibly easy.

BRITTANY ROSE B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Darius J. 
Rating:
5.0

Nothing they showed that they knew their job and handled there business that why I love going to this you haul location.

CALVIN B. 
Rating:
5.0

Thank you very much

Sharon Patton P. 
Rating:
4.0

Customer did not leave a comment.

KURT L. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

The reps were awesome and very friendly. This is officially my favorite Uhaul.

JHEREMY G. 
Rating:
2.0

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Jeff C.  |  Overall Experience 
Rating:
3.0

I will never use U-Haul again. Finding a location to return the truck to was a nightmare. I was also never worn that I wouldn't be able to return a van to a location other than the one I picked it up from originally, and I really would've liked to of known about that prior. Overall ended up wasting way too much money on a truck that was too big for my needs and it was the worst thing ever zero out of 10.

Maxfield B. 
Rating:
5.0

Customer did not leave a comment.

JOhNNY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHINA A. 
Rating:
4.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Show your employee who worked 12/30/21 . 11:00 Some gratitude. He was very polite.

Jimmie F. 
Rating:
5.0

Customer did not leave a comment.

SARAH T.  |  First Impressions 
Rating:
5.0

Very pleasant staff.

MARGO W.  |  Overall Experience 
Rating:
5.0

I think the truck may need to be checked for a leak with the gas line. It seemed to need gas often.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Tamara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasha J. 
Rating:
5.0

From start to finish I had a great experience

Antoine G. 
Rating:
4.0

Had a problem with the trailer being secured to my hitch, trailer came loose at first traffic light and the tounge slammed into my tailgate causing damage. Was told I would be contacted regarding this issue and haven't heard back yet.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

YOGESH P. 
Rating:
5.0

Nice staff member.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
4.0

I ran it a tow dolly went to Hook to my truck and the chain did not have a hook on one side. And I asked was that saved and I was told no it is it and if you would wait for a half an hour or so we will give you the tow dollyFor free. In my car to the steel Used. Disappointment

DAVID B. 
Rating:
5.0

I would change nothing at all. Made a reservation, truck was clean and ready to go at time of pick up. The return went smooth as well.

KORLIN G. 
Rating:
5.0

Just consider having available in some of your 10 foot trucks a loading ramp.

BRENDA B. 
Rating:
4.0

A bit to pricey, but a necessary helpful service.

JOSEPH G. 
Rating:
5.0

John did a great job setting me up with my trailer.

ALAN Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

DAOOD T.  |  Overall Experience 
Rating:
3.0

My answer is yes but do everything online and checkin with ur phone. More no if u have to go into the store. I will just assume the staff may have been having a tough day. The staff was pleasant. No one was wearing a mask and they were a bit combative when I advised my credit card was on file. But I appreciated them continuing to check in the system after telling me several times it wasn't in the system. They did end up locating the information. As a business owner I'm huge on customer service. A customer should never know more about basic practices than the employees of the business, especially since I've been using u-haul for over 30 years. The return vehicle person was outstanding! Professional, friendly, responsive and quick. I really appreciated her amazing service.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

FELICIANO D. 
Rating:
5.0

The staff was very helpful. No smiling faces but so helpful I couldn’t give a bad review.

lashelle l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

Tashyana S. 
Rating:
5.0

N/A

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Brytni G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONYA W. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE S. 
Rating:
3.0

Clean out the equipment before you rent it out.

MATTHEW E. 
Rating:
4.0

At the moment I can't think of any improvements my experience with the bedford location was fine customer service was above expectation

Tony C. 
Rating:
5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

veronica n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIA L. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA W. 
Rating:
5.0

The mobile pick up worked good for the 1st time, the drop off had me puzzled a bit but the lady helping we check in was fantastic!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

MELANIE G. 
Rating:
5.0

Customer did not leave a comment.

RUTH-ANGE K. 
Rating:
3.0

Customer did not leave a comment.

kathleen s.  |  Overall Experience 
Rating:
4.0

Explain the return policy procedure to your customers. I had to use Google to find out what to do.

BELINDA B. 
Rating:
5.0

Customer did not leave a comment.

Mario E. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

PAUL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR ERIKA MAR C. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
4.0

Customer did not leave a comment.

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN JAMES L. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Fabulous experience. I would definitely do it again, if needed. Thank you so much! Your staff and equipment was top notch!

SUSAN H. 
Rating:
2.0

Customer did not leave a comment.

Benjamin Z. 
Rating:
5.0

Truck smelled like weed and cig wasn't clean.. the staff was very friendly though and took good care of me.

LEELAND S. 
Rating:
5.0

Very clean

JOhNNY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATIFA D.  |  Overall Experience 
Rating:
5.0

keep giving your best customer service. thank you for your extra assistance.

Dorothia D. 
Rating:
5.0

Customer did not leave a comment.

lisa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

JOY K. 
Rating:
4.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Truck pulls to the right. The sun visor fell off. I reported both to check in person.

Steve H. 
Rating:
5.0

Professional, quick, and they get you out the door and in a truck so you can get it done. Used this location twice in about a month. And will use it again

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Mark N.  |  Overall Experience 
Rating:
5.0

All is good and smooth when ever I get a trailer from this location.

VINCENT V. 
Rating:
3.0

Customer did not leave a comment.

Brenda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valarie J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Kelsey R.  |  Overall Experience 
Rating:
5.0

My only issues is when am under my mileage I don't see any money being received back to my card.

ANTWAIN S. 
Rating:
5.0

Everything was great, haven't rented uhaul in a while, but everything went smoothly. No improvement needed.

MARILYN H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

No improvements necessary! Location was clean and well lit. Service was fast and efficient. Equipment was spotless and well maintained.

DARRELL Z. 
Rating:
5.0

Everything was great, will definitely recommend uhaul service and location to everyone.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  Online Move In 
Rating:
5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

tyrone b.  |  First Impressions 
Rating:
1.0

The person that was checking me out for a trailer was watching a movie while doing my contract. They couldn't hear me over their movie. Took 2x the amount of time due to her asking me “what was that” and pausing to watch the movie.

ALEXANDER C. 
Rating:
5.0

Great customer service Professional Staff

ANITRA R. 
Rating:
5.0

Customer did not leave a comment.

mildred r.  |  Overall Experience 
Rating:
5.0

Larger identification for the trucks. If purchased online all equipment should already be in the truck.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Keep up the good work

Hiram F. 
Rating:
5.0

The associate that assisted with hitching the trailer and checking us out was amazing! He got us all together and out the door in record time. However, he was the only person working at the location at the time. I could only imagine how this transaction would have gone if there were multiple customers at the same time.

SONJA J. 
Rating:
4.0

Customer did not leave a comment.

Tammy C.  |  Overall Experience 
Rating:
3.0

I HD trouble with the truck.

CARLA G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

The staff was perfect in helping me hitch the car dolly to my truck and also how they greeted me and stayed engaged with me throughout the transaction. PLEASE GIVE EVERYONE RAISES! Their customers service was the best that I have seen in a long time anywhere!!

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

mary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDETTE A. 
Rating:
5.0

Website not user friendly, buggy, unable to pick up truck. Had to go to the counter and waited for a half hour.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Jean S. 
Rating:
4.0

Customer did not leave a comment.

ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

SHAMPRA M. 
Rating:
5.0

The 24/7 check in and return is NOT as easy as it should be.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
5.0

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Kirstie R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

CAN'DACE L. 
Rating:
4.0

Maybe have all equipment available, like furniture doilies etc.....

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Very clean and safe. We love the overhead doors.

David D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alenna W.  |  First Impressions 
Rating:
2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Samantha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bryan W.  |  First Impressions 
Rating:
5.0

Nice clean place. Great staff. Very happy to have found it.

Dana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anetra H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lara L.  |  First Impressions 
Rating:
4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

LAURA S.  |  First Impressions 
Rating:
5.0

My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

beverly s.  |  First Impressions 
Rating:
5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Eric J.  |  First Impressions 
Rating:
5.0

I'm very satisfied

Eddie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne J.  |  First Impressions 
Rating:
5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Marcia K.  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Great experience.

William K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gladys S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaundra T.  |  First Impressions 
Rating:
3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Valerie E.  |  First Impressions 
Rating:
5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

NANCY S.  |  First Impressions 
Rating:
5.0

Everything went smooth and everyone involved had a professional attitude

CLARENCE M.  |  First Impressions 
Rating:
5.0

Great customer service

SHAMECKA N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wei Hao W.  |  First Impressions 
Rating:
5.0

Very well organized and clerk communicated all information with ease.

Ruth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Jimmie B.  |  First Impressions 
Rating:
5.0

Great facility and workers

Terrell T.  |  First Impressions 
Rating:
5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Pearlie S.  |  First Impressions 
No reviews have been submitted for this location.

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