Customer Reviews for U-Haul Moving & Storage at Towerline Place

Rating:

5.0

Hassan was such a swell guy to deal with.

Rating:

4.0

Very helpful and friendly

Rating:

4.0

I just had an issue with an alarm being set off every time I open my storage unit door. I called the help line service but the lady who spoke to me was very condescending with her tone and was unable to help. I had to call just to document my visit within allowed hours that I was not trying to break-in into the unit.

Rating:

5.0

great place . quick and well maintained equipment. staff very friendly and helpful . would recommend to everyone

Rating:

5.0

The manager Kristina is amazing …. she wasso helpful and willing to work with our needs.

Rating:

4.0

Staff were attentive and efficient and helped hitch up the trailer I rented - actually insisted they do it (likely a liability factor and took photos of the hitch, lighting and chains). Upon return, again the staff was quick, polite and right in there to do the physical work, and ran a receipt out to my truck from the office. Very good rental experience! Good attitude on the staff!

Rating:

1.0

Bad costumer service and made me to lose time and money

Rating:

5.0

How much for a dealing directly with that location instead of the one 800 line. Would also be nice to have more than a quarter of a tank of gas, but I understand that was in the person before me.

Rating:

5.0

This location is awesome the staff was very helpful. I would recommend that location to anyone.

Rating:

3.0

Too small, no parking, have to drive units over the counter to leave. Drove 15 km, put in 7 litres of fuel (equates to 47l/100km or 6 mpg imperial). That seems ridiculous, even more ridiculous they required me to pay another $8.00 upon return (another 4.6 litres). That makes the gas mileage of this real swell unit 77l/100km or 3.7 mpg). The half tank full return it the same practice you switched to from full return full is a scam to drastically increase your profits and inconvenience your customers. I will do everything possible in the future to rent from ANYONE else but Uscrewed. Another US company that should never have been allowed into Canada.

Rating:

5.0

Another great uhaul spot here in London Ontario Always recommending what works best fir the customer. Great guidance. Thank you

Rating:

3.0

Pick-up location was moved just days before pick-up and moved significantly further away.

Rating:

5.0

Helpful staff answered all questions.

Rating:

5.0

Great customer service and atmosphere..

Rating:

5.0

please make it easier for the sales rep to present the price more definitely.. I left with reservations on the price I was getting as per quote, in the end I did get the quoted price , but I was concerned before and during the rental agreement. Also please make sure the site to book specifies KM not miles as this led to confusion

Rating:

5.0

Very professional.

Rating:

5.0

Fast pick-up and drop-off. Polite and friendly staff.

Rating:

5.0

Great team at this facility .. Had the truck ready to go and the return was quick and easy . I would recommend them to everyone..

Rating:

3.0

Have you not heard of air shocks. The ride was very hard and every bump was felt. It would be nice if the truck came with a CD player. I think if you want the cabin broom swept there should be a broom in the cabin to use. It was very hard to adjust the mirrors, Power control mirrors!! Would be much easier and quicker to adjust. One should be able to drop off the Van at any in city office. One should be told up front of penalties for bring Van back late, not hidden in the small print. Why is contract printed so small a font, making it hard for those who need glasses or can not read the small print not able to go over the contract. U-Haul contact numbers should be on the Key Tag and all over the contract in large font..

Rating:

5.0

The lady that was looking after me went above and beyond great staff

Rating:

5.0

Cristina was such a pleasant and funny person to meet with, she was extremely helpful and made the experience easier and quicker. She's such an amazing and hard working staff member!

Rating:

4.0

This rental in London was a Plan B for me. I was suppose to rent a 10 foot truck one-way from Moncton, NB September 2, 2022 but you called me the day before to let me know that you only had a 26 foot truck for me. I consider that it would have been IRRESPONSIBLE AND EXTREMELY DANGEROUS for me and other drivers on the road to drive that truck. THERE IS NO CLEAR INDICATION ON YOUR WEBSITE THAT YOU DON'T GARANTEE THE SIZE OF THE TRUCK YOUR CLIENTS ARE SELECTING. THIS IS VERY BAD SERVICE ON MANY LEVELS. I had cancelled you for ever after YOU SCREWED ME BAD IN MONCTON but you were lucky that I did not have time to do a search for trucks in other companies in London. So long.

Rating:

5.0

A small issue encountered during payment on the day i took the vehicle. It may have been a new app or system which i think wasn't user friendly. It held me back on my schedule for a couple of hours as the associate tried figuring out the glitch on the computer.

Rating:

4.0

there was odor inside the truck but overall it was a good truck

Rating:

5.0

A good experience from beginning to end.

Rating:

4.0

Great location and staff. Thx.

Rating:

5.0

Your drop off box was hard to open and mobile key drop off send a security code to my house line which can't receive texts, Hence, couldn't use the mobile key drop off application. You should email also instead

Rating:

4.0

They were short staffed when I picked up the vehicle, There was a lose trailer hitch and the fuses went causing substantial inconvenience and luckily no injuries or damage. I expected a discount for the troubles but received no recognition of the issues. That was disappointing! Staff were friendly and the pick up guys tried their best in a bad situation still still delays on pick up and faulty equipment I felt should haver come with a discount of some sort.

Rating:

5.0

Awesome

Rating:

5.0

The employees were very helpful. They made this the best experience.

Rating:

5.0

The online check in process had issues and had to revert to using the customer representative at the location which was better for me anyways. Kudos to them for their patience and help.

Rating:

4.0

On site personal we're good. Vehicle I received had a broken AC knob. They said it worked, took a while to get the vehicle defogged, AC/heat worked intermittently. Would have been nice if I could have been given a closer drop off to my final destination. I had to pay for an extra 29 miles because of the pick up/drop off locations I was given.

Rating:

5.0

Fast pickup and drop off time. Friendly service

Rating:

5.0

great service ..great staff ..

Rating:

5.0

I found a little wobble in the tow except when the road was newly paved. More an annoyance than a hinderance.

Rating:

5.0

Friendly, very assistfull, excellent storage facility, will definitely use again

Rating:

5.0

Overall, everything went well!

Rating:

1.0

Rate went up 4 times in the roughly 2 years I rented. Also staff were normally rude/ unpleasant to deal with ( with the exception of kat. She was always helpful and nice. My unit was near the bay used to prep/receive trucks so I was often rudely asked to move vehicle even after I explained I would be 20 seconds . Also yelled at to keep off the grass that was brown and looked horrible. I didn’t come to my locker very often but when I did it was usually unpleasant and felt like I was a bother not a customer.

Rating:

5.0

Quick and effecient, would recommend this location

Rating:

5.0

Monique was great!

Rating:

4.0

Overall the last few years dealing with this storage facility have been great, with the exception of rent increasing twice in six months, but that's a corporate issue. Facility and staff are top notch. 10/10 would return and recommend to others.

Rating:

1.0

I have requested for one way trip. Pick up time i have got round trip then I payed $500 for 10 hours I think it's good for city using only Penske and Enterprise is good option for far way!

Rating:

3.0

Ive dealt with your service quite a few times in the past few years. Ive enjoyed using your service and your equipment has always been top notch. My complaint is When I picked up the truck drove to Brockville Ont. and back to London. When I brought the vehicle back and I over filled the gas tank to put a full tank in. With the price of gas I feel I should have been given a gas credit or a bit of a reduction towards my bill. I have to do another trip to Brockville at the end of this month. But I may look to another company whos customer service is a bit better. Thank you. Terry Clark.

Rating:

3.0

There was red chalk?? all over our storage unit, even with most of our items wrapped some were damaged by it. No warning of gate locking and we're locked inside storage area and it took a long time to get someone who could get us out. The staff at the uhaul storage facility were fine though.

Rating:

5.0

Used trailer to pull sidexside. Uhauls 6x12 is heavy duty utility trailer, really heavy, 2300lbs empty. Would be nice if Uhaul had 1 or 2 sport trailers, aluminum, 750lbs

Rating:

5.0

Can't think of anything to improve service at this time

Rating:

5.0

Great service. Quick and easy.

Rating:

5.0

Christine and staff were and are excellant

Rating:

5.0

Great service. Friendly staff. Clean trucks.

Rating:

1.0

Have more social employees

Rating:

5.0

online checkout was complicated. Signing into account aspect of it.

Rating:

5.0

Prompt and courteous service from start to finish. Highly recommend for moving needs

Rating:

5.0

Upon returning I was informed by the office that there was a dent on the back bumper. After viewing the damage. Apparently it's my fault for not pointing it out when doing the walk round. To be honest it was something I didn't take into account it was so minor that I didn't notice but when it was brought to my attention. How was I supposed to notice. Even when shown the dent from an angle could not see and would have put it down to wear and tear. It could have been from a prior rental. Was missed by the office. Then they decided to punish me. The service clerk. Tony the night before was very helpful. The young lady the day of pick up was extremely helpful. The vehicle was perfect for the job in hand. I have nothing but praise for UHAUL. But this little incident has left a bad taste in my mouth. If the next person doesn't bring that dent to the officers attention. You could milk that mark forever. I know Covid has been tough on a lot of us. But come on. I will be back but will apologize up front if I become to anal. David Grassie

Rating:

3.0

Very slow using my phone I will not do that again

Rating:

5.0

Monique was very pleasant, the sign up process was very efficient, she came out and personally checked everything was working properly. Excellent experience.

Rating:

1.0

My unit got broken I to and was told they cut the fence and when I went there there wasn't even a fence at the back where my unit was. So the employee lied to me and claimed false actions. And there's not proper security and I did my own quick investigation of the place and learned more then the employees were willing to admit or even acknowledge. Missing thousands of dollars in equipment and tools. Not impressed one bit. And they kept increasing my rental rate randomly and without notice.

Rating:

3.0

The AC did not work in my truck. Would have been a nice to have

Rating:

5.0

You will have a repeat customer, the staff is amazing, friendly, courteous extremely helpful.

Rating:

5.0

Very helpful.

Rating:

4.0

Please clean the windshield on the inside. It was brutally dirty and the glare due to it made driving in the dark very dangerous. Otherwise the vehicle was clean and well maintained. Don't forget the glass! It's the most important part for driving!!

Rating:

5.0

Great service! I do wish they had more outside storage for Rv's.

Rating:

5.0

I like the return app, made it very simple and effortless...the lady/girl at desk was super friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

Enjoy dealing with employes at U-Hail vs 3rd party agents. Staff are knowledgeable and efficient. Our experience picking up and dropping off was flawless. Will use this site in the future

Rating:

5.0

If allowed, can the curb edge be adjusted to make parking the cars easier? it is a regular curb edge at the moment and it is hard to go up/down when taking a car from the parking spot.

Rating:

5.0

Very happy with everything thank you

Rating:

3.0

Not overly friendly, online self service did not work so I had to use a service rep, service rep acted like the customer was an inconvenience.

Rating:

4.0

Mark the Key Chain with the Gas Needle and ensure the gate card works as mine wouldn't work when I went to return the truck

Rating:

5.0

The lady who took care of me was amazing.

Rating:

5.0

A rental loyalty program. i.e. After 10 rentals get one free. :)

Rating:

5.0

Great staff, training new staff at the time, excellent multi tasking. Explained everything in detail. Will definitely use this location again, and product as well.

Rating:

2.0

I was told I would be charged $2.41 per litre but no one told me anything under 1/4 tank has an insane price. So when I went to dropped it off I was told I would be charged $96 unless I put it back to 1/4 tank. What a scam to force customers to refill to 1/4. Why even have the rule? Why not just fill it and be honest with customers and say they have to pay out the ass if they don't refill? Definitely won't rent a uhaul again.

Rating:

2.0

I could not get close to my unit most days with out having the staff move equipment first and several time after hours there was no one to do this. Also prices went up after 1st month with no notice. You key card post are also designed for low vehicles which also makes no sense since most people coming in are in trucks.

Rating:

5.0

Everything was as I expected. Got the right truck and staff was very helpful.

Rating:

5.0

Customer service was amazing - would definitely return to this location! One item regarding the equipment itself was surprising - the trailer did not have a drop leg and had to be lifted on and off the hitch. If the trailer is loaded up, you are not able to unload the trailer yourself (as you can't lift it).

Rating:

5.0

All good!!

Rating:

4.0

Staff are great. My trailer was broken into when on premises. Also had a whole trailer stolen from the same place. Been there for years and it's sad that outdoor storage is no longer available.

Rating:

5.0

Staff very friendly and heipful

Rating:

5.0

The staff was very helpful and friendly will be back for another storage unit soon when the work picks up again

Rating:

5.0

I had to look online to find it. As I had used this facility in the past. I had storage there for a Cpl years. I called as was in desperate need of Storage again and Kristina was able to set me up with the best she had for my needs right now! As I was enlightened to see she had a job promotion I congratulated her as I believe she was a very fitting candidate as she was always a very hard working individual when I was there in the past! She was very customer friendly and oriented! I have always recommended this location for storage or moving needs and have had friends use it! I find this to be a convenient location! Very happy there was something to help me out of the jam I am presently in right now anyway! Cheers to Towerline Team!

Rating:

3.0

The storage area provided was too small for the size of our trailer. Was very difficult to park it in the space provided.

Rating:

5.0

The staff at this location were extremely helpful and did a great job. Highly recommended.

Rating:

5.0

Your staff went above and beyond to assist in thawing my frozen padlock.

Rating:

2.0

Paying for a drive up unit should mean you are able to drive up during business hours at your convenience. However, where my unit was located, Uhaul employees used as a “hub” to park and service their moving trucks. There was never a time that I arrived on site and didn’t find obstruction in front of my unit. There was also times I would be loading and unloading and asked to move to make way for their vehicles. If the layout of the business cannot be re-evaluated then the price for those units impacted should be adjusted for the inconvenience. Most of the employees were friendly however they could be more mindful of the requests they would make to customers, as I was always made to feel that I am the one inconveniencing them when that is not the case. Other customers do not have to deal with confrontation each time they access their units and that shouldn’t be the case for the rest of us on that end of the strip. Head office also dismissed this as “unfortunate” and couldn’t reach a resolution.

Rating:

5.0

Great friendly service

Rating:

5.0

The manager Kristina is great! So many horrible things happened during this move, and she just took it all in stride. All the while, making sure I was ok.

Rating:

5.0

Very helpful and heartfelt service, much appreciated

Rating:

5.0

Very friendly and professional staff!

Rating:

5.0

Kristina was extremely kind and helpful throughout my experience with UHaul.

Rating:

3.0

I would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..

Rating:

5.0

We had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.

Rating:

2.0

When I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy

Rating:

5.0

Thank the kind staff for helping and guiding me to access my storage.

Rating:

4.0

I have not been to the storage facility yet but the staff was helpful to secure the reservation

Rating:

1.0

Absolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation

Rating:

5.0

If uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.

Rating:

5.0

I liked the he facility very much, I had no issues of any sort and would recommend it to anyone

Rating:

5.0

It was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.

Rating:

3.0

Staff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.

Rating:

5.0

Wasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!

Rating:

5.0

Very pleased was a client for almost 3 years. Staff was always polite and very helpful

Rating:

5.0

The website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.

Rating:

5.0

Thank you for you help when I really needed it, it made things go smoothly for my move . Thanks again

Rating:

5.0

Staff are fantastic, very helpful

Rating: