Customer Reviews for U-Haul Moving & Storage at Towerline Place
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Towerline Place
Naqueeb M. on
Thank you
Kyle C. on
The service was amazing and the team was great. The in person experience was delightful.
Rudy K. on
The customer service rep was efficient and pleasant and we had no issues with the truck that we rented. Everything went smoothly.
Carolyn H. on
Items reserved and requested not available on pickup, eventhough called to confirm on a couple occasions. Pickup location changed ... Had to drive additional 2 hours putting movers additional time. Move from hell!!
Peter L. on
They are great as is!!
Carla P. on
I did a really good job, but I don’t know, I feel like there needs to be some music or something in the background.. What I loved about this place was that the crew seem to have a very close connection to each other, which I found very nice to see.
Naqueeb M. on
Faster Service
Dean K. on
Excellent service
James G. on
One of the cashiers were very rude and assumptious when I didn’t know exactly where to park my uhaul.
Mazharul H. on
Free coffee
Joseph P. on
When I arrived at thee booking location to where I was suppose to pick up. They couldn,t fill it. I has ti than arrange another ride to a different location. gurrr
Mary L. on
Excellent experience, I will be a repeat customer. Only thing, I didn't know that a link would be sent to me to confirm the condition of the trailer, and when I saw it later that day, the link had expired. Being told about this would have been useful.
Craig D. on
All good
Christopher F. on
Explain that when the employee is playing with their phone.. that they are actually using an app for U-haul. Otherwise the customer is sitting there looking at someone that is "playing with their phone".
John K. on
Service excellence is always in the forefront accompanied with a clean and organized facility. Thank you.
Anthony G. on
Overall an excellent experience. Thank you.
Karen M. on
Awesome help both picking up and dropping off.
JIM M. on
Well maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff
gregory p. on
Will continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.
KEVIN H. on
Wife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.
SCHNEIDER C. on
Great service
Rebekah S. on
Good
Haley A. on
Rent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open
John K. on
Friendly and efficient staff who exemplify service excellence. Thank you
MAREK G. on
I moved because the cost has become prohibitive. $175 a month for a 10x10 is a rip off. That is $2000 a year. I would not recommend just based on the ridiculous fee.
Mark M. on
Great customer service.
Elizabeth A. on
Very understanding and helpful staff!!
Dean G. on
Never had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.
Brianna B. on
The roof leaked causing my king size mattress to be ruined and unusable!
Shannen H. on
Overall good experience! NO complaints or issues. I would recommend this location
Laurielyn C. on
Unit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Thank you.
david s. on
Received calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick up
Kyle L. on
Could not have asked for better help
TAMMI F. on
Place was very clean
Domenico G. on
Thank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.
Jeremy W. on
The staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connected
Kendall S. on
Super nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.
peter p. on
My only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.
Rebecca W. on
My wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed us
Tracy H. on
Every time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.
HIEDI K. on
Fast and clean service
william m. on
was happy with using your storage !
Jeremy W. on
The first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn’t much better. The doors are hard to open. I won’t keep my stuff here long
DORA S. on
I had my possessions stored there for four years as I was relocating to another country. Cat and her staff were more than excellent accommodating my needs! I would give them more than 5 stars! Thanks
CHRIS B. on
The staff very friendly and helpful
Ahmed A. on
I was suprised and amazed from the service I had with U hual, after I got rejected from the US border. They understand these situations and provide a storage room if needed. Thank you agian for all.
leanne s. on
Contact information was asked to be changed multiple times and wasnt.
tom c. on
Thank you for your assistance, during our transition period.
mark n. on
Stored household goods for approx 6 months. Entire unit was so filthy that I had to dispose of some items when taking them out. Staff response "traffic in and out causes that, it's normal" Never again
Jeffery H. on
Friendly and courteous staff this place is highly recommended
Ed K. on
Never used storage unit before, so hard to rate. Staff were very helpful and well informed. Will see when rain and cold weather arrive if outdoor unit is still appropriate.
slavi g. on
access card does not work every time needs improve, needs improvement.
DINO R. on
The staff very helpful when I had difficulty opening my lock. You should have lock cutters available.
matthew c. on
Kat was fantastic, helpful and resourceful.
DAVE P. on
I was a customer at this location for business and personal needs since 2000. My experience with the people running it has been very good, on many occasions going above and beyond my expectations.
Michel B. on
Cat was extremely helpful, and a real pleasure to work with.