Customer Reviews for U-Haul Moving & Storage at Towerline Place

Customer service was awesome thank you!

Staff are fantastic, very helpful

software was an issue but the agent which was so busy was fabulous and called over to the depot to say I'd taken manual photos and they were time stamped for proof of condition....so far so good.

Awesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.

All my stuff was destroyed by mouse.

My biggest complaint with the "pickup using your phone" system, is all the information that is requested on the spot at the time of pickup, ie. Photo of driver's license, photo of back of driver's license, photo of driver, photo of driver without mask, alternate contact person that you need to call right now, etc. All that information should have been requested when I booked the truck OR AT LEAST AN HOUR OR TWO AHEAD OF TIME, rather than when standing out in the cold parking lot with helper friends eager to get going! It's a good thing I had a helper friend there with me who was willing to be used as my alternate contact, otherwise I would have been scrambling to find someone to answer the phone immediately when you called them ...

Everting was perfect at this location. Staff were quick and friendly. Facility was clean and well maintained. Trailer towed and worked perfectly. Would rent here again.

The back bumper had an inch of mud and gravel, as though it had been backed into an embankment. I cleaned it off but wasn't aware of the water which had collected in the space above the cab, either from the prior renter or from the rain the night I picked it up (which means there is a leak). The ramp was too short for a 26' truck and should be replaced with a more suitable longer one. The knob for the driver side window fell off and I found it in the dark and put it back on. The brakes could use a little TLC. Otherwise, it did the job and got our belongings from point A to B.

Great friendly staff

The rental process and picking up the truck was fine. However I returned the vehicle after hours and the uhaul.com/share had multiple problems. I was on the phone with customer service for 40minutes trying to get the link to register my location and upload photos. I used both the app and website. This was very frustrating at the end of the night just trying to return the vehicle. I did not want to receive the $25 charge. In future it would be alot easier just to send return info and photos through email or something.

Super friendly , easy and efficient!

Great location to rent from.

Excellent service as normal

The young man who helped me was very professional, courteous and friendly. He explained everything and was very helpful. That's the kind of staff you want representing your brand.

Add a storage location in Woodstock, Ontario.

Good and friendly service.

Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.

Thank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane

Excellent and efficient customer service, thank you I would recommend with confidence.

The only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.

Christina was great. She was able to accommodate my last minute request with a big smile on her face. Will definitely be back again.

This location is a scam and has overcharged me and continued to take money from my credit card without my apporval. Close them up

Kat is a great employee Good too have as a company Will rent again

The only issue was that I had hoped to buy ratchet straps at U-Haul, but they were out. Otherwise, a very good experience.

Everything was great.

Expand your outdoor RV storage, I used it in the past, convenient and safe. There isn't enough secure spots in south London.

Nothing I can think of, everything was great.

A little on expensive side but only place I could find a truck at last minute.

Super friendly and helpful staff. A real pleasure to do business with them.

Best uhaul employee team at this location.

Great service by Kat.

We would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.

The online service was very useful. I would appreciate if the check-in verification occurred more quickly (it took about 15 minutes and it was very cold outside). Additionally, indicating that you need to open the back of the truck to get the key (i.e., it's inside not related to the lock on the back) would have been useful.

Great location made better by the people there!

The staff were amazing.Very helpful and Kind.

Good workers at the uhaul location

Fast and efficient with very helpful staff.

Cat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.

the only improvement I could recommend is that "the best things in life would be FREE" Thanks

The girls where very helpful and made renting the truck easy. We will always use this location for now on

The counter person (Taylor) who arranged for our rental was excellent and went out of his way to make the experience work the best for us. Thank you again.

The staff here went above and beyond. Great group of people.

Up until my last rental from Towerline I would have had nothing but positives to say however during this time (covid) you should be thanking customers for doing online drop off during business hours not giving them attitude for it. Let us not forget you are providing a service and iam a paying customer loose the attitude.

I had reserved a uhaul from the location on clarke road in London for my move on Sept 30. We were delayed because of problems with our buyers. I called the Clarke road location at 8.00 in morning and said we were delayed picking the truck up and asked if it was ok and what if I needed the truck longer, The lady said no problem just have it back by 7.00 the next morning. After lunch I called again and had a gentleman answer and I said we were on our way to pick the truck up is it still ok for us to have the truck later he said the same thing as long as its back by 7.00 the next morning its ok. When I arrived to pick the truck up I was told no I still had to have it back by 6.00 that night. I said but I have talked to two people here today and they both said it was ok to have it till tomorrow morning. they said oh no that's not what you were told. So at the last minute we had to find another uhaul which we did at Timberline Road This location is very professional and was a pleasure to do business with.

You don't need anychange. You are too good guys 👍👍👍👍👍

Everything was great. Friendly staff. Very helpful.

No improvements needed. Quick and easy pick and return. Everything was well organized. Cat was awesome to deal with.

The staff went above and beyond to help us with our UBoxes and ensure a smooth transition as we moved to London. We have dealt with UHaul in a few places in the last month, and it felt like the staff here really cared about us. Thank you!

Store agent at pick-up site was very helpful. Had a bit of an issue at drop-off as they were very busy so I was asked to drop off trailer out back after it was checked. Said they would email me confirmation that day but they must have forgot. I was charged for an extra day but that got sorted out with a phone call and email message. Overall it was a good rental.

Of the 48 kms driven, 16kms were to just pickup and return the vehicle. Need alternate "neighbourhood" locations that have pickup trucks in London. Both locations that have pickup trucks are on east end.

Returning to the drop off location to rent again. Excellent service.

Kristina was great. When reserving the trailer the sizes weren't quite as quoted. Things went well

The app was down so could not drop trailer off after hours and try to call customer service and no answer not happy with both of those services

Great experience.

Staff were friendly, helpful and professional. Will definitely use this location again!

Service was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.

Very convenient and efficient once you secure a storage space. Great service!

Very accommodating staff..

Such a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I’ll recommend this uhaul facility to everyone.

Always pleased when dealing with this location thank you

Your company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.

Would rent again.

Staff very helpful

First of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.

Uhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.

Everything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10

Cat was very proffesional and helpful. I highly recomend to deal with U haul storage

Great service, great staff very helpful

Really good service

Great Service.

your storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one again

The problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dolly

Needed the facility immediately and everyone was friendly and accommodating. Would definitely recommend.

This is the best facility. The manager and staff are very efficient and friendly.

There was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!

Thank you

Well maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff

Will continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.

Wife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.

Great service

Good

Rent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open

Friendly and efficient staff who exemplify service excellence. Thank you

I moved because the cost has become prohibitive. $175 a month for a 10x10 is a rip off. That is $2000 a year. I would not recommend just based on the ridiculous fee.

Great customer service.

Very understanding and helpful staff!!

Never had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.

The roof leaked causing my king size mattress to be ruined and unusable!

Overall good experience! NO complaints or issues. I would recommend this location

Unit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Thank you.

Received calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick up

Could not have asked for better help

Place was very clean

Thank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.

The staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connected

Super nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.

My only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.

My wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed us

Every time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.

Fast and clean service

was happy with using your storage !

The first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn’t much better. The doors are hard to open. I won’t keep my stuff here long

I had my possessions stored there for four years as I was relocating to another country. Cat and her staff were more than excellent accommodating my needs! I would give them more than 5 stars! Thanks

The staff very friendly and helpful

I was suprised and amazed from the service I had with U hual, after I got rejected from the US border. They understand these situations and provide a storage room if needed. Thank you agian for all.

Contact information was asked to be changed multiple times and wasnt.

Thank you for your assistance, during our transition period.

Stored household goods for approx 6 months. Entire unit was so filthy that I had to dispose of some items when taking them out. Staff response "traffic in and out causes that, it's normal" Never again

Friendly and courteous staff this place is highly recommended

Never used storage unit before, so hard to rate. Staff were very helpful and well informed. Will see when rain and cold weather arrive if outdoor unit is still appropriate.

access card does not work every time needs improve, needs improvement.

The staff very helpful when I had difficulty opening my lock. You should have lock cutters available.

Kat was fantastic, helpful and resourceful.

I was a customer at this location for business and personal needs since 2000. My experience with the people running it has been very good, on many occasions going above and beyond my expectations.

Cat was extremely helpful, and a real pleasure to work with.