Customer Reviews for U-Haul Moving & Storage at Towerline Place

2755 reviews

95 Towerline Pl   London, ON N6E2T3
(& 401)

(519) 685-3600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 685-3600

95 Towerline Pl
London, ON N6E2T3
(& 401)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

parnal W. 
Rating:
5.0

Always great dealing with the staff at this location.

Wesley L. 
Rating:
5.0

Customer did not leave a comment.

ZLATKO M.  |  Overall Experience 
Rating:
5.0

Great people working there

Mark P. 
Rating:
3.0

Satisfied with the drop off. The person in the yard that helped me unhook the trailer and complete the drop off was very nice, helpful and interactive. I wish I had gotten his name as he is the reason I would go back to this location

MARC LYLE W. 
Rating:
2.0

When I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy

chris w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bi Voli Augustin I. 
Rating:
5.0

Thank you.

TERRY F. 
Rating:
4.0

Person who attended to us was Very thorough

Clarissa M. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

Riki L. 
Rating:
2.0

The $20 admin charge is a big scam. No mention was made of this when I was booking on line.

Sadik N. 
Rating:
4.0

I was pleasantly surprised at the condition of the truck I rented. It ran well and was a comfortable ride. The returning of the vehicle procedure at this location is not evident. From the street I needed to be directed in and it was a bit of a meandering route to get back to the truck return location. Staff were nice. All in all a good experience

Scott K. 
Rating:
3.0

Customer did not leave a comment.

Lori M.  |  Overall Experience 
Rating:
3.0

I've booked (order 22224055) a Cargo Van for 2:30 pm at Jack Campbell Variety on September 1st. When I got there there was no Van. So I called to 800-468-4285 and the attendant explained about the problem with the Van so he transferred me to a new adress with a 15 Truck at a new time 3:00 pm. At that time was said bt the attendant the $50 for reservation guaranteed would be apply to me, but when I returned the truck no money was refunded. I lost money with uber going to one adress to another and mainly lost a precious time on my moving day, besides the big size of the truck no properly for my needs.

Marcus S. 
Rating:
2.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

Customer did not leave a comment.

Mostafa C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE L. 
Rating:
5.0

Customer did not leave a comment.

BI VOLI AUGUSTIN I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy W. 
Rating:
5.0

Great service. Thanks!

stuart F. 
Rating:
3.0

It's really frustrating to change the pickup location without any explanation. Even I wasted $30 because you changed the pickup location too far.

Won Woo C. 
Rating:
4.0

Customer did not leave a comment.

Mateo G. 
Rating:
4.0

speeding up procedures for both picki up and return.

Hussam Eddin A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

José Luis C. 
Rating:
5.0

Thank the kind staff for helping and guiding me to access my storage.

Hye-jeong B.  |  Online Move In 
Rating:
5.0

Excellent customer service—friendly, knowledgeable, helpful. These employees know their stuff! Well done and thank you!

Nidia M. 
Rating:
5.0

Awesome customer service.

William P. 
Rating:
5.0

Amazing service both when picking up and dropping off my rental.

Jason S. 
Rating:
5.0

Not a thing. I was impressed with the whole experience. Efficient and friendly.

Larry M. 
Rating:
5.0

Your staff is top notch. This UHaul location is an hour from me, but I prefer it because the people know what they are doing, are easy to deal with, listen to the customers, offer suggestions, and always have the equipment that I need.

john R. 
Rating:
1.0

I paid 20 bucks in fuel for 43km. Vehicle sucked the gas back making uhaul no longer worth using. Something is wrong when you have to pay 20 dollars in fuel to only travel 43km distance. You would have to be a millionaire to afford to drive in a uhaul these days. Aweful experience and I have been a client for over 10 years

Cody V. 
Rating:
5.0

Great staff, always helpful.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
4.0

I have not been to the storage facility yet but the staff was helpful to secure the reservation

Martin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oluwagbemileke A. 
Rating:
3.0

Only suggestion is if the location had more people to help so wait times are not so long. Otherwise great service and friendly staff

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Everything was great. Fast and friendly service.

Angela F. 
Rating:
3.0

I ordered and paid for 24 blankets. Was confirmed on pickup that I wanted them. Took the truck, went to our place, and discovered only 6 blankets. Had to send someone back, which slowed down the moving process as we were down a man. Was told it was our fault for not checking. Funny way to do business. Mentioned it on the return, and was met with a no comment from another person. Other than that, all was fine.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo B. 
Rating:
5.0

Have rented the same type of trailer two previous times from the same location.

Howard J. 
Rating:
5.0

People at the Towerline Place in London were so helpful and friendly!!! I would recommend this place to all my family and friends… Thanks a million!

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
1.0

Never go back to Towerline place location.I've rented U-Haul many times in many place but this location the staff was really no good costumer service and very rude to costumer.

Louie O. 
Rating:
5.0

Minimize the mileage rate

Anwar F. 
Rating:
3.0

Parking was horrific. There was only one spot available to park a 20 foot truck in - we had to wedge it between a telegraph pole and another truck - it overhung onto the road slightly even though we got it so close it was almost touching the barrier in front of it. A gentleman came just after us with a small trailer and his only option was to remove a banner and tuck it into a space that isn't an official uhaul space. There are signs indicating that no uhaul vehicles are permitted to park in the lot across the street and we were told that if you park on the street you would be fined. This location definitely needs more parking spaces for drop off including more spaces for long trucks. I wouldn't choose this location again based on the difficulty of returning the vehicle.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Jim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iain A. 
Rating:
5.0

Customer service was top notch. Our associate was friendly and funny. Explained everything we needed to know.

Bailey D. 
Rating:
5.0

Truck was ok clean but was very old with lots of dings. I was a little unsure about how it would perform. It was ok but could tell it was used a lot.

Bernadette O. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Kat was amazing helpful courteous and efficient.

R B. 
Rating:
1.0

Absolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation

bikramjit s.  |  Overall Experience 
Rating:
5.0

Another wonderful experience Thank you.

David G. 
Rating:
3.0

Tank was almost empty so had to fill up before I could even start my day. Other than that all was good

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Easy process, i would change anything at this location, office clean, great staff.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Luisa B. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
4.0

Floor of trailer was lightly covered with a silica sand and what looked like coffee beans. Swept the box out before loading.

John U. 
Rating:
5.0

Greeted when I entered location and service was outstanding … will definitely recommend this location to everyone

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDENIS O. 
Rating:
5.0

My biggest suggestion would be to actually put the size of the trailer as the description not a number that's bigger. For example your 4x7 trailer should actually be that size on the inside or else re sticker them. People are counting on the size they order and if it was a inch or so off, okay understandable but not 8in smaller! That's a very big difference. The other suggestion is pending that you maybe are short on staff and looking to hire more, the girl that helped me is running the show all by herself with a bunch of truck/ trailer rentals but also the storage containers. You need to have more then 1 staff on duty especially when it's Soo busy. Thank you

Jarrett M. 
Rating:
4.0

Customer did not leave a comment.

JEFFERYJ S. 
Rating:
5.0

I would prefer a walk around with an employee as it's hard to see detain on the photos on a cell phone and also lighting/shadow issues.

MARYCYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

Elisee F. 
Rating:
5.0

I wish I could have picked up what I needed closer to home. The online booking took a while :( kept having to start over. The girl who Helped me with the pickup up and dropping off was amazing!! Very polite, nice and helpful. The best customer service.

Christopher W. 
Rating:
5.0

It was a very pleasant experience. Service people are very polite and I was impressed with how painless and quick the process was.

KEITHB B. 
Rating:
2.0

super slow each time i go to pick up a trailer at least 30 40 mins the customer service is good but the process is a killer very slow system out dated credit card processing machines now i'm going to buy my own trailer so o don't have to wait this much every time

MAHMOUD E. 
Rating:
5.0

Customer did not leave a comment.

Sami E. 
Rating:
5.0

Staff were friendly and personable. Vehicle was clean and operated well.

GLENNP B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Drop off location was excellent. Great service at this location.

Andrew N. 
Rating:
5.0

Nothing. I found the experience first class.

David G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J. 
Rating:
5.0

Customer did not leave a comment.

KASHIF N. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Service was above and beyond expectations. They even gave me a trailer hitch that was better suited for me then the one I had. Very happy with their service and equipment.

Rudolf Eric E. 
Rating:
4.0

Very friendly, competent and efficient staff. Will use again when required.

James P. 
Rating:
5.0

Customer did not leave a comment.

Zaman B. 
Rating:
4.0

Customer did not leave a comment.

Betty T.  |  Overall Experience 
Rating:
5.0

Absolutely first class service. Only had one bad experience with one of your outlets years ago but was promptly looked after .

Michael L. 
Rating:
5.0

A smooth, seamless, friendly experience. The attendant was warm, welcoming, helpful and experienced.

Edwin W. 
Rating:
5.0

If uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.

Kevin M.  |  Overall Experience 
Rating:
5.0

Found Catherine and her staff very courteous and helpful

Mary Q. 
Rating:
5.0

Not an issue with the location at all,, but the Uhaul Android app does not work properly. Could not continue past taking a photo for multiple portions of the process. Happened both when picking up the truck and returning. Had to use the website instead of the app.

JONATHANEVAN D. 
Rating:
5.0

After the last time I rented from you and the hour and a half phone call I also had with a uhaul representative I wasn't looking forward to another experience with uhaul but this locations was great and friendly.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Employees top notch Very friendly Hours great Keep up great work

M C. 
Rating:
3.0

Rude blonde lady received the trailer. Personnel in office were friendly. Last thing I need after 3 days of driving is rude service.

Hamish B. 
Rating:
5.0

The customer service I was given was outstanding! Thank you very much

Sandra M. 
Rating:
5.0

It's a busy location so a little more space to wait in line would be great. Not a deterrent to business though. Service was amazing.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Very nice and very friendly. They took the trailer and connected it for me as well as disconnected for me. it was perfect

Greg J. 
Rating:
4.0

friendly, courteous and overall good experience

Stefan B. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

Rami F. 
Rating:
5.0

The only issue I have is, they never send my receipt.

Richard B. 
Rating:
4.0

Trailer still had dirt and gravel in it when I got there to pick it up. Staff worked with me to get it clean but we were delayed in the rain while we cleaned it

Paul M. 
Rating:
5.0

The staff is met were very good. Explained things very well and very professional.

Allan G. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

I liked the he facility very much, I had no issues of any sort and would recommend it to anyone

Joel E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICK B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Positive experience.

Kimberley Y. 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  Overall Experience 
Rating:
5.0

It was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.

Lori K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paula a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zihao c.  |  Overall Experience 
Rating:
3.0

Staff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.

JANET D.  |  Overall Experience 
Rating:
5.0

Wasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!

janicka g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine D.  |  Overall Experience 
Rating:
5.0

Very pleased was a client for almost 3 years. Staff was always polite and very helpful

phil c.  |  Overall Experience 
Rating:
5.0

The website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.

Kevin M.  |  First Impressions 
Rating:
5.0

Thank you for you help when I really needed it, it made things go smoothly for my move . Thanks again

Donna-Marie A.  |  Overall Experience 
Rating:
5.0

Staff are fantastic, very helpful

VERONICA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn P.  |  Overall Experience 
Rating:
5.0

Awesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.

LORI C.  |  Overall Experience 
Rating:
1.0

All my stuff was destroyed by mouse.

SHREYAS N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
5.0

Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.

Mike T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin B.  |  Overall Experience 
Rating:
5.0

Thank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane

Jane Wright M.  |  Overall Experience 
Rating:
4.0

The only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.

andrew w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAT L.  |  Overall Experience 
Rating:
5.0

We would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.

deborah m.  |  Overall Experience 
Rating:
5.0

The staff were amazing.Very helpful and Kind.

Melissa M.  |  Overall Experience 
Rating:
5.0

Cat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.

BRETT D.  |  Overall Experience 
Rating:
5.0

The staff here went above and beyond. Great group of people.

Vanessa g.  |  Overall Experience 
Rating:
5.0

Service was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.

Micah T.  |  First Impressions 
Rating:
5.0

Very convenient and efficient once you secure a storage space. Great service!

Dzengo M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean T.  |  Overall Experience 
Rating:
5.0

Very accommodating staff..

Johann T.  |  First Impressions 
Rating:
5.0

Such a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I’ll recommend this uhaul facility to everyone.

YOUNGI Y.  |  First Impressions 
Rating:
5.0

Always pleased when dealing with this location thank you

Kristan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FIONA T.  |  Overall Experience 
Rating:
1.0

Your company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.

Matthew R.  |  Overall Experience 
Rating:
5.0

Would rent again.

renata s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave S.  |  First Impressions 
Rating:
5.0

Everything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10

Harvey M.  |  Online Move In 
Rating:
5.0

Could not have asked for better help

Kyle L.  |  First Impressions 
No reviews have been submitted for this location.

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