Customer Reviews for U-Haul Moving & Storage at Transit Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd

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PAULA JR G.
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Cheryl O.
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James K.
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John T.
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david L.
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James K.
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Glenn S.
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Richard R.
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Gene S.
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Roberta S.
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Jeffrey P.
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Nothing

Jamie L.
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Aaron L.
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Juat want to give Chris C. A special thank you for taking care of us and going the extra mile while check us in. He made everything better after a long bad day. Thank You Chris C. Have a great Year. GO BILLS !

Steven B.
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JESUST Z.
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I had no issues at all. Knowledgable and friendly staff.

JULIANNA S.
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Robert M.
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Brian L.
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Nothing, had a wonderful experience. All equipment well maintained and clean. I've used them several time and always will when in need of a rental.

KATHYS M.
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Sajan G.
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WILLIAM P.
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WILLIAM P.
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Alan K.
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Everything went smooth with no problems!

John S.
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Boxes were wet due to rain leaking in door

Bruce T.
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Customer did not leave a comment.

JUDYL L.
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I love how easy it is to check in and checkout on the website!

Sheila T.
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Employees were friendly, polite and extremely helpful!

Patricia R.
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The facility is amazing. They really do a great job. The truck was clean and the process was smooth. The truck had severe mechanical issues throughout the trip that I reported upon return. There was damage to my cargo.

William K.
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Kathleen M.
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Steve M.
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Gary M.
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Anthony T.
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counter wait times are often long. Its no fault of the people, they bust their butts. Just saying they could use help at times. Maybe a manager could lend a hand??

Jonathan R.
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JENNIFERM S.
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Eric M.
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No suggestions. Everything was great!

Martin V.
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Gregory G.
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Where do I start?! Upon entering the location the young man at the front desk told me to "hold on" while he sent a text out...for a couple of minutes I waited. Once done he asks "what can I get you?" I tell him I have a reservation under my name and his only reply is "what can I get you?" I then give him my name again and he asks "i need your size van you rented." As I give him my information he asks if I checked in online before arriving, when I told him the technical issues I had he rolled his eyes and said "license." When finished he tells me to go outside for the van. When I get outside there is no van and no employees outside. I walk around and I finally find an employee and he tells me "we left it where you could see it." I'm sorry, no one told me which van was mine and I didn't want to just steal one. The van itself was horrible! Bottles left over from previous renters and the drivers side door didn't seal shut so I could hear everything on the road. I'm very unsatisfied with this service and would like to have a manager contact me. This was all very unacceptable.

LEONARD P.
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Customer did not leave a comment.

KATHRYNEILEEN M.
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Uhaul helpers were terrible

Dawn M.
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I was very satisfied with the service.

John A.
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Great staff. Very good experience

jeff W.
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Customer did not leave a comment.

Mark L.
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The real hard push on the insurance rider ($20 fee) under the threat of having to pay U-Haul immediately is unnecessary. You simply can't enforce immediate payment by a consumer that is insured under NYS insurance laws. Cheapened an otherwise very good experience.

James T.
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Courteous and professional staff made my experience the best it could be.

Joseph Z.
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Customer did not leave a comment.

Robert L.
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Speed up the rental process. The UHaul computers make the process unnecessarily slow. It is too slow with people waiting in line during peak periods.

Christopher S. | First Impressions |
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Customer did not leave a comment.

Michael B.
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Nothing, I will be back! Very satisfied.

GARY D.
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The inside of the windows should have been cleaned and the driver's side wiper blade was worn. Combining both of those conditions made it a little unsafe.

Michael K.
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Flawless rental experience. equipment was perfect.

mary joan D. | Overall Experience |
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Great service, very accommodating and courteous staff!

Eric R.
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Although the offerings, price, accessibility and equipment were fantastic, the customer service I received while I was at this location was unpleasant. The worker that took care of me, Austin S. I believe was on his name tag, was mildly unprofessional, rude and seemed to lack any concern for my questions and needs as a customer. I'm typically not one to complain, but after two encounters with this associate, he was either having a bad day or he should absolutely not be a customer-facing representative. I would definitely consider U-Haul for the next time I need a large vehicle for rent, but the negative lasting impression he left on me was enough to motivate me to find an alternate location despite this one being the most convenient.

Robert B. | Online Move In |
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Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Phillip S.
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I would NOT recommend this location to anyone and I will NEVER use it again. I reserved a trailer on the internet and I had a confirmed reservation. When I went to the store to pickup the trailer, the lady working there said she could not find my reservation. The lady was extremely rude and she became very aggressive when I asked her about my reservation. I've used this location multiple times over the past 20 yrs and I WILL NEVER use them again and I WILL TELL everybody I know NOT to use them. Sad day for me the customer and the business owner.

Jeremy K.
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Elaine was the best and made the entire experience a good one.

Ryan M.
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Customer did not leave a comment.

DAVID N.
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Brian R.
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They were very efficient and easy to deal with. They only had to receive the vehicle so they didn't have to deal with the logistics the picked up location had to deal with. However, they were great to work with and I recommend them strongly!

Glenn F.
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I called the local number and was forwarded to a national answering service for scheduling. The person was very good but would have preferred to talk to someone locally. The Depew facility and the workers were exceptional.

jaclyn Z.
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PAMELA C.
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It was super busy returning the vehicle. Had to leave the key at the desk and had to wait to pull in. Schedule dropoffs?

Mark K.
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Excellent service all the way around!

Michael P.
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Dominic G.
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SUSANJOAN J.
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Jeff Y.
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Employee not wearing a mask. Employees stared at me like I had 3 heads when I walked in and asked for the keys. Then acted like I should know your lockbox codes and treated me like garbage because I didn't, how would I? I want this rental refunded, I will also be notifying the department of health for the lack of COVID compliance.

Eric M.
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CONSTANCE H.
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Eric K.
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The address quoted in the communication was not correct.

Duane T.
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Nicholas C.
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Ronald B.
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PATRICKC P.
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allow me to contact the location directly, by the way your location on Military rd in Niagara Falls NY was extremely helpful also even though they did not have a trailer for me to rent.

Stephen V.
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ALLYSON G.
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Staff was very helpful and courteous... 3rd time renting without a hitch !!!! (pun) lol. Will be renting again next month !!!

Steven P.
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I was very upset when I dropped the vehicle off two hours after I said I would to find that I was charged an additional day and safe move. This should be explained to customers because if I had known this I would have just said I was taking the truck for the whole day. Thankfully, uhaul customer service was more than accommodating rectifying this issue so I am a happy customer at this point but I was not at the point of drop off.

Jack G.
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The staff is very friendly and helpful.

William G.
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Michael A.
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Christopher P.
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Robert K.
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Deborah B.
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Chris was very helpful and courteous when checking my truck in.

Steven W.
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MARKL M.
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Staff was excellent! We had a tight schedule and the team was helpful getting us hooked up and on our way. Excellent at return courtesies and quick.

DORIS W.
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Gary D.
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william C.
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My experience exceeded my expectations. I dont need a moving truck often....but when i do...i go to UHaul at this specific location.

ALFRED D.
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no one available and had to pay for an extra day for being 3 hours late

Robert R.
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Customer did not leave a comment.

Kevin W.
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Nothing. Wonderful employees. Great atmosphere. Keep up the GOOD work!!!!!

Stephen B.
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CLAUDIOF I.
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Everyone was polite, everyone wore masks, everything was quick and easy. I've rented trucks before, and this was easily the best experience.

Patrick E.
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Customer did not leave a comment.

WAYNEK G.
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9' cargo van was new & in excellent condition, performed flawlessly for local haul of 128 miles. Staff were responsive & helpful at pickup & return. Only trouble I had was first attempt at uploading photos of my driver's license to Uhaul web site, but this may have been my digital incompetence.

Garry S.
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CHRISTINEL P.
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CHRISTOPHER W.
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Andrew S.
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Ann F.
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Everything was Perfect!!! Your staff members are Wonderful!!! The cargo van was very easy to drive. I was able to accomplish what I needed to get done. Thank you So much!!!

Leo N.
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Customer did not leave a comment.

Jeffrey B.
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Yvette G.
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Elaine was awesome in Buffalo, the gentlemen in Ohio as well. Customer service and wait time during an emergency isn't a good idea.

ANTHONY J. | Overall Experience |
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Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

Jason k. | First Impressions |
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Very fast and very helpful.

JOHN M. | Overall Experience |
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Customer did not leave a comment.

David J. | First Impressions |
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Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

JOHN D. | Overall Experience |
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Somehow water leaked in and soaked a few items

Claudette R. | Overall Experience |
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The inside of units are poorly lit so I could only go there during daylight.

ANNETTE B. | Overall Experience |
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I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

Kathy B. | Overall Experience |
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Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

John M. | Overall Experience |
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Thank you

KATHLEEN M. | Overall Experience |
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Had for multiple years. Clean, dry and secure.

william r. | Overall Experience |
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Professionalism all around. Thank you.

james s. | Overall Experience |
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your facility was conviently located for my needs.

John M. | First Impressions |
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Excellent

Jasen B. | Overall Experience |
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Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

michele h. | First Impressions |
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They was very helpful

COREY W. | Overall Experience |
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Absolutely a great place for storage! Reasonable pricing, friendly staff!!

Ron J. | First Impressions |
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Excellent attention paid to my requests.

janet M. | Overall Experience |
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Thank you

christina h. | Overall Experience |
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I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

Deryke s. | First Impressions |
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Great experience with cust service representative

john w. | Overall Experience |
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Area a little crowded. The location needs more acreage and storage for UHaul equipment.

Michele P. | Overall Experience |
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Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Kathy B. | First Impressions |
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Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

dominic g. | Overall Experience |
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very helpful and friendly staff

kevin s. | Overall Experience |
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Wary to get in and out. Secure. Great people there.

Ayman A. | Reservation |
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All great

mary joan D. | Overall Experience |
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Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

James C. | Overall Experience |
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None

garry l. | Overall Experience |
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Stored our RV in an outside space. Just fine.

Dawn N. | Overall Experience |
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The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!

kevin B. | Overall Experience |
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The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.

No reviews have been submitted for this location.

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