Customer Reviews for U-Haul Moving & Storage at Transit Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd

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Young Z. on

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Peter A J. on

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Great service and staff,equipment works well everytime

Henry C. on

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OUTSTANDING cust service provided by ELAINE SNYDER. Without her extra effort and phone call to correct MY mistake in reservation, you company norm was to wait 24hrs for an electronic response. ELAINE got on the phone, made sure all was good, and got me going. UHAUL BETTER BE CAREFUL! If I was still in business I would have asked what she made, the hours she worked and increase one and decreased the other, AND STOLE HER ! SHE"S THAT GOOD! And, another cust in the store was obviously appreciative of her too! THANK YOU ELAINE!

Andrew G. on

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Dean S. on

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sharon f. on

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There weren't any furniture pads in the U-box.

Aaron A. on

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Compasionate employees would help and return link/webpage that worked would be nice

Lei W. on

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I would like to personally thank the uhaul agent (a young girl, forgot to ask for her name). My van had a damaged wire and the turn signal was not working. She found the problem and fixed it before letting me drive out. I am very grateful!

Gary H. on

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Inform customers that the garage door in storage is on a timer. it came down on my wife's Back the other day. Putting it on a timer is not a smart idea

dale w. on

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I would recommend due to value but not based on pleasant customer service. Customer service training is needed for your management staff. Do not know how to handle anything outside the box.

tracy c. on

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I wrote a complaint in regard to my personal experience and no reply.

Adam W. on

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Dennis P. on

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They had bag of blankets in the truck and I was charged for them and I didn't use them

Jennifer A. on

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could not get the radio to work, however the van was great

Jon A. on

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Nothing - this experience was perfect.

Frederick K. on

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Steering on truck was loose. Really should be looked at. I wish they would give me truck with full tank of gas and then I return it full. Simple. Current system is annoying.

michael b. on

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Michael K. on

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Associate seemed very preoccupied and was extremely slow. Would also get distracted and not follow through with process in timely manner. Finally, he also never gave me back my license and I had to return to the store after just departing to ensure he still had it. Bad experience for me as a customer.

Paul H. on

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I actually got a refund on the installation I contracted on my credit card, due to the plug-in trailer harness costing less and consuming less labor. All the people in the shop were helpful and courteous. The only cause for concern was the delay of my original installation date by 1 week, due to overbooking by the dotcom service center, no fault of the local shop.

bryan h. on

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I had no reservations very fast check in and a very fast check out , excellent I would highly recommend

Christine S. on

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The online checkin is a great idea. The license photo upload section does not work.

Thomas E. on

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Michael b. on

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Kyle G. on

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Robert J. on

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Gail W. on

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I handed the keys to the employee and she went out to check the truck and never came back. I stood there waiting 10-15 minutes to see if all was good, and I could go. I finally had to go find her out in the lot. The employee needs to come in and tell the customer that all is good and finalize the transaction.

Stephen K. on

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Good experience here. Appreciated support provided.

alferd d. on

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Everything went very nice!

Ben F. on

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William H. on

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More help in the morning. The line slow moving and I ordered online.

Edward S. on

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Rachel M. on

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Nigel K. on

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After ordering at first, it took a day and a half to be notified that U-haul did not have the truck I needed, I was notified by text after they had already closed instead of phone call which I had specified, that I would have to drive an extra 20 or so miles to a different location (which, the mileage I would then be charged for), I canceled that order because that would not work for me and even after waiting 20 minutes on the phone theres no central call center handling after-hours customer service. I then remade another order, which then the same thing happened, even though both times the website had said that there were trucks available. Now when I went to pick the truck up there was only one employee working on a saturday on the first of the month to handle me and the 10 other people that were waiting in line foe about 20 minutes, How is that a smart way to run a business, short staff yourself on what will be one of the busier days of the month. All of this forced me to move in a downpour when I had specifically planned to get this out of the way when it was not raining earlier in the day. Completely disappointed with my first and only experience with u-haul.

Dave S. on

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Jeff T. on

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self service app is a great idea but the camera function would not work for pick up or drop off. killed the convenience factor so I had to wait for staff to check me out and back in. staff was very nice and helpful, however I'd prefer the convenience of using the self service function.

Thomas R. on

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jim l. on

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Kenneth R. on

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John S. on

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Jason B. on

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Had an issue with the new truck I was given not accepting the trailer. Team was fantastic and got me moving quickly. Will always use this location.

Kimberly F. on

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My Customer Service Representative was top Notch excellent 5 ??

Richard S. on

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Mike K. on

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everything was good.

Mark D. on

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Very friendly and very helpful.

maria s. on

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Sarah B. on

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Scott R. on

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Great store very knowledgeable.

Toni M. on

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Customer rep was very pleasant and apologized to each customer for the extreme delay, I had a pickup scheduled for 10:30 am, I arrived at 10:15 but I didn't leave with the truck until AFTER 11:40! I have never experienced a delay to that length before

david m. on

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That’s not where I am dropping off my trailer, it’s in Louisville, CO

David C. on

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Timothy B. on

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All good.

Gary N. on

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Lise H. on

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1. Have more people scheduled to handle the people coming in to rent and return equipment! If that’s not possible, get a kiosk system so people don’t have to wait in line for ALMOST 2 HOURS!! 2. Have separate lines for renters with reservations, walk-ins and returns! The guy working on Sunday, May 26th was great considering Management put him in a very difficult spot by scheduling only him to take care of so many people!

Paul W. on

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Barbara J. on

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While the location and employees were wonderful the online experience was horrible As the website tells you can do online check-in and not have to wait at the counter to receive your vehicle which is not true.

Deryke s. on

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Great experience with cust service representative

john w. on

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Area a little crowded. The location needs more acreage and storage for UHaul equipment.

john w. on

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Need more staff at times to speed up customer service, but wait not excessive in any case.

Arthur L. on

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gary g. on

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Can't think of any changes based on my complete satisfaction.

Robert R. on

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Timothy B. on

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Easy. Self-pick-up had issue with wrong key in the locker I was assigned by the app but there was a worker there helping and he got the correct key out of other locker so luckily no problem from that. That could be an issue after hours though so hopefully that was just a one-time thing.

jack b. on

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Michael H. on

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Michael P. on

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There were no straps at all so I had to spend 150$ to buy straps and then was told that we had to pay 40$ / day if late and we knew the closing might be extended then stephanie calls my wife and tells her it would be over 90$ / day and she was pretty nasty , my wife was crying and we were in a bind with me out of state trying to close house to buy new home please call me if you would like , i had an amber i believe who tried to help me cust serv. but we had to hire movers to unload truck and will have to rent truck again load it and unload. It because of this fiasco 716 908 9243

johnell s. on

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I had to arrange with everybody at UHAUL and movers. For a simple enquirer about my arrival of my two boxes I transferred to 12 different employee and for each employee I was on hold for about half an hour. So I lost my one full working day to just make sure why my uboxes can’t ba delivered on time. When I placed the order I’m told the delivery date is guaranteed. But, after talking to 12 people I’m told there is no such a guarantee. On the 22 second of May which was my pick up and delivery day of my boxes, I arranged on 21th with Chelsea’s facility in Manhattan and I promised by Stanly that my two uboxes are ready at 8 am the next day which is the 22nd. My helpers from the Sutton company where at the Chelsea facility around 8am on 22nd. They have told that the boxes are not ready and they even cano verify my two ibises. I lost three hours that I had service elevator with my building. I had to be in touch with my helpers many time then they could identify my boxes themselves. When placed order I’m told COI is covered by UHAUL but I had to pay 70$ to the helpers to issue coi. I have another complaint in the UHAUL as well. I have very badly upset, charged more and wanted many hours of my full time work because of UHAUL.

john w. on

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miles g. on

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Dan H. on

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The customer service rep could not have be nicer.

Joshua L. on

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fred k. on

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gregory S. on

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Ebony B. on

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I recommend that your vehicle be equipped with USB ports and/or hands free capabilities.

Phillip A. on

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Donna W. on

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DONNA W. on

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Dan D. on

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No one was at location to ck in returns.

scott j. on

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jon p. on

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i filled to the point needed and returned all things and took videos of it and they are trying too charge for fuel trying to do sneaky things is not cool

robert t. on

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Line was long to drop off truck for hitch install. Would have been nice to allow customers who prepaid for hitch install to somehow bypass the rental line. Waited over a half hour in line and came in 15 minutes before scheduled appointment. However install was high quality and less than 2 hours and am very happy with the product and order process

Anthony J. on

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Thomas R. on

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Make it actually 19.95 a day, not 54 because that’s what it came out to and i only put on thirty miles

Gary B. on

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Paul G. on

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the system was slow but the employee kept me interested until the system caught up.

Stacy M. on

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Patrick B. on

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You have very poor customer service, long waits on the phone, and I don't at all appreciate being called a Muslim name when phone does get answered, I was told 3 different stories as to my trailer rental. This was a very frustrating experience with U-Haul. I have just found out that it seems U-Haul has purchased the Storage place where I have a unit on the eastern shore , Denton, MD, here at sometime, I was not even notified of this sale. I will work on removing my items from that storage place as I will NO LONGER deal with U-Haul. Your customer service division needs a grave overhaul; I take acception to being referred to with a Muslim name, I am an American Veteran, That was an ultimate slap in the face to me.

Francis S. on

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TOM H. on

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But with caution. I rented a tow trailer. One of the front wheel straps came off during the 12 hour trip and the front wheels turned on the trailer which made me very nervous. I called the Buffalo location and they told me do not worry but I was very concerned! The tech told me that the strap was frayed but said it would be ok? The Buffalo location did the vehicle assembly.

Jim O. on

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milton a. on

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When your good,,your good..perfect

Peter D. on

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Great customer service!

Claude K. on

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Robert B. on

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Fine location

Mark B. on

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Judy G. on

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Katherine B. on

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Returned trailer using UHaul.com app.

Shannon R. on

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Told that the gas was full which it wasnt, I ended up filling the gas tank & never got reimbursed so that was my only issue.

Joe D. on

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Karl T. on

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Great service pleasant staff

Jonathan S. on

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Quick and efficient service

Stuart F. on

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The attendant/counter person was very friendly and was extremely efficient at his job. The price for my rental was also very fair. Overall a great experience!

Steven J. on

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The person who checked the van in charged me $118 for some so-called scratches on the van. There was a mark that rubbed right off and after she said she could she faint scratches in the paint. I said I couldn't see them and even took pictures she said she could and will have to charge me. The whole experience was a pain and I will never, ever use UHaul ever again and will recommend that no one ever will and I'm planning on posting my experience anywhere and everywhere I can to let people know how they operate!!!

robert s. on

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Great customer service by the rep. She was very courteous and professional!

Matt K. on

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Tommy C. on

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As a long time customer. your making jump through hoops just to rent a trailer with you policies.

Fran H. on

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I returned ith gas and still got charged. Fuel gauge was broken. I called no call back

MICHELLE B. on

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The biggest thing I want to mention was that this location, the second week I used them, went out of their way to assure I get a truck at the time I needed it, even though I was a bit last minute and they were swamped with reservations. They were also very good to deal with the first week I used them. Overall, a GREAT experience!

michael k. on

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Deborah M. on

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MICHAEL P. on

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Excellent experience at this location always.

Michele P. on

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Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Andrea A. on

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I had some questions that were not met. I was just confused how something small can make me not recommend using Uhaul again.

Bob W. on

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A little bit more friendly service. I understand it can get busy at times but I have worked retail for 15 years and you have to be friendly no matter what. Thank you

alen j. on

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Lee W. on

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james s. on

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Keith B. on

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It was convenient and clearly marked.

Barbara B. on

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Thomas L. on

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Employee complained about his day and faulty equipment in front of me.

Kevin B. on

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I was upset that I reserved a motorcycle trailer and was then told one is not available. If one is not available, it shouldn't be an option when searching for a trailer to rent. This horrible business practice cost me an additional $10 and that wasn't right.

Jackie S. on

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Return on line was great once I got started. Rental made easy.

Paul I. on

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Seemed to be some friction between employees and it showed. Maybe just a bad day? Did not affect my transaction though. Return day was better, just seemed to be short staffed.

John D. on

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I waited longer than 5 minutes in the store alone. I had to go back outside to ask one of the employees to assist me as they were just chatting outside.. Additionally, a 10 hr dr with a unaligned Steering wheel is a struggle. Please inspect vehicle before renting for future customers.

kathryn j. on

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Not enough staff. I waited 45 minutes to get the vehicle. Unacceptable. Need to do some hiring.

michael d. on

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Over charged. 1 employee says yes, 1 says no. Will not refund when over charged 60.00 hope they have a good time at the bar at my expense. Employee Chris is only interested in complaining about his job. After about 20yrs I will never recomend or again use this company. To big to care. Just give me, give me.

James F. on

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Dale S. on

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patricia c. on

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Brad S. on

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The lady who took care of me was awesome and very helpful!??????

TERRY L. on

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Jeffrey M. on

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Nothing comes to mind...very easy transaction.

william m. on

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matthew c. on

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I had absolutely no issues with customer service, all employees who I interacted with we're nice, professional, and easy to work with. The store is well maintained and morale seems to be rather high. It was a pleasure visiting your store, I will be doing business with U-Haul in the future.

Stanley C. on

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Allyson G. on

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Rachel S. on

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I’ve rented from this location several times and am NEVER disappointed. The staff is always friendly and helpful, and the trucks are always spotless. Thanks for another great rental experience!

gary k. on

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Your representative changed my credit card twice for the same rental. I would like a call 716-867-9539

marlana r. on

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PAT Q. on

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PATRICIA V. on

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Jason W. on

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Drop off process was very straightforward and painless.

David W. on

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Raymond D. on

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Kristine H. on

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Eric H. on

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Tire tie down straps were torn. Didn't realize this until the trailer was onsite and location was closed. Utilized my own straps to secure vehicle to trailer safely.

Allyson G. on

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Everything was professionally handled and well explained. Highly recommended !!!

arnie p. on

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Nothing I can think of. Good people with knowledge working there explain everything.

Donald O. on

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The auto transport was not well maintained. The ratchets for the straps were very rusty and hard to use and I think the brakes may have been sticking. I pull a trailer all summer and do not have as much trouble with the RPM of my engine as I did this one.

Mario A. on

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Christopher K. on

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Check in process is long! One or two slow customers can grind the process to a halt. I use the online check in option but it’s not clear how this improves the experience at the front desk.

David F. on

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Every aspect of the rental -- reservation, check-in, equipment, drop-off, boxes, cost -- was excellent. Store is spacious, clean and very well stocked. As with my prior rentals from U-Haul, there were no surprises. Thank you.

Kathy B. on

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Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Daniel D. on

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douglas k. on

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Sunday afternoon, one one person on staff. # people lin line, had to wait 20-25 Min.

Sherri R. on

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lindy r. on

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Paul B. on

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Douglas P. on

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Everyone was very helpful, friendly, professional, and the place even smelled good! Keep up the great work guys!

PAUL S. on

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DEREK P. on

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john h. on

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Thanks

Dan D. on

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Richard H. on

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Jeremy K. on

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Elaine was awesome. Very helpful and made my experience enjoyable.

brian s. on

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Kathleen D. on

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Bob S. on

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Na

Edward G. on

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Took over 20 min. to mobile check-in. Wi-Fi would have sped things up

James S. on

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No recommendations at this time.

Max C. on

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robert s. on

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When u order a truck and they dont have it there for u cuz they mark the wrong time and you have to get the bigest truck to move 7 thing make sure they give u the right truck next time

pat l. on

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Quick and easy A+

Brian T. on

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jeff b. on

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Job well done. Thank you for all your help!

Nicholas B. on

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The van was filthy inside and out I couldn’t even see through the windows very dissapointing

Gary Z. on

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Great staff at this location. Knowledgeable & friendly. Answered all my concerns, efficient service, and hitch looks great on my vehicle. Overall terrific experience. Thank you.

Larry b. on

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Outstanding people. Great truck in outstanding condition and very reasonable rental rates.

Andrew L. on

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I had a reservation for 9am. I stood in line for 1 hour and was then told the truck needed to be back in 7 hours instead of 8 I requested because of the 1 hour wait

Norma S. on

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Tracy B. on

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great! Would use it again. Lots of truck choices at this location.

Alyssa E. on

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William K. on

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Michael L. on

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Christopher R. on

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Customer service was great-!

Timothy H. on

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helpful

ray d. on

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was not made aware of overage that led to expensive rental, was used for bissness running around. The rental had hidden non disclosed penelties.

Gerald K. on

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Took longer than expected to pick up

Sandra D. on

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The U Haul store is clean and organized selling all items required to rent a U Haul truck.

William Y. on

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richard m. on

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better scheduling online. my appt was changed twice. i believe some over or confusing online info to the facility. overall a nice place. was lucky not overly busy with rentals in/out. installer chris was very friendly.

dominic g. on

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very helpful and friendly staff

donald L. on

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Arthur R. on

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I was pleasantly surprised at how clean and organized this location was.

Daniel S. on

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Kept getting calls asking if I returned trailer 5 days after equipment had been returned.

Rickard W M. on

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Wash the inside of the front window. Provide a snow brush in the winter months. Have someone walk you thru the vehicle and operation when delivering

Melissa O. on

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Had issues on the day foloowing my return. Received messages saying My equipment was not returned on time when it was there the night before it was due. After hours of discussion, it was just a “technology” error on the check in process

JASVIR G. on

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derek a. on

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When returning the trailer the employee working was extremely cocky, making me feel bad for dropping the trailer off at that time because he "just organized the lot" he was swearing constantly in normal conversation then asked me to stick around to help him hook up the trailer to his personal vehicle. I did not appreciate being treated like he was better than me and I do not appreciate me paying your company to rent a trailer then being asked to be put to work when returning the trailer.

Bob S. on

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Susan D. on

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devone b. on

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Howard R. on

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Gas tank was half full at start. It would be better (and very easy) to have the tank full for a customer, which would allow customer to just fill tank before returning the truck. I suspect this is done intentionally to make it difficult to match the amount of gas when returning the truck and to squeeze a few dollars more from the customer. Not appreciated.

James B. on

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Trailer was full of snow and ice

DAVID W. on

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please contact me, Charged the wrong amount. I only drove vehicle for 13 total miles and was charged for 49. The Gas was also incorrect when I picked it up but I did not notice the miles were not correct. I will be disputing the charges with my bank. David 716-725-9483

Thomas B. on

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Shovel the snow from the sidewalks.

Michael G. on

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Clean the snow out of the back of the pickup truck. Honor the mileage from the originally scheduled pickup location when you send someone 4 miles further away.

greg r. on

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Fantastic everything was done for me and I had no problems

Bryan C. on

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Lynn D. on

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There was a man who was moving a truck who was screaming like a crazy person at us because we went into the wrong driveway. We had gone into that driveway because the other one had construction equipment and did not seem like it was being used. The young man who checked us in and out though was very friendly and helpful. Esp when we did not receive the dollies that we rented and had to come back.

Jason S. on

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Had to wait in a long line this morning to return the truck, was there early before the truck was due back. Moving all weekend , unfortunately the location was short staffed and took about an hour to return the truck. Was expecting about 10 mins.

Morgan G. on

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Charles K. on

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The guy on duty at this location did a great job of being personable, professional and prompt in getting my rental business done. Great employee! Thanks Chris.

Matt C. on

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I waited 30 minutes to speak to someone. The store was very busy so they needed more employees on site or the employees working needed to be more efficient. I felt rushed when going through my documentation. I understand that he was trying to get me out of there but it would be nice to understand the vehicle and trailer before leaving. I would have preferred to walk outside with the employee to see the truck and trailer and explain how it wired and how to unhitch the trailer if need. The truck was a 2 wheel rear drive vehicle that would get stuck on a wet leaf. I got stuck numerous times on a paved driveway with little to no snow. I rented the truck in Buffalo, NY, why wouldn’t the truck be 4 wheel drive or at least offer the option. I was extremely disappointed with the complete rental experience, not only with the vehicle but with the “easy “ phone check in process as well. I hope U-HAUL really analyzes it’s business to make the customer experience a better one. I have rented from U-HAUL several times in the past and will not do it again. I also will not recommend them to family or friends

Naishal B. on

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Joseph G. on

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I always return a happy camper.

nancy L. on

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Customer service very friendly.

Richard M. on

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It was very smooth, and not sure what might be done to make it better.

harold c. on

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Terry V. on

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Overall the experience was relatively seamless. During check in the young lady was having difficulty with the computer system crashing (it sounded as if this happens often) thus the process took a bit longer than anticipated but she handled it well. Drop off was very quick and easy.

GARY K. on

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donald l. on

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Cody F. on

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james m. on

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Great Staff Great Service A++++++++++

MERCER C. on

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Kevin M. on

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I’ve rented three trucks in the last week. Had a terrible experience this morning. Heavy set blonde young lady who was working was incredibly rude and short tempered to guests and coworkers alike. I realize she may have been busy, but her terrible attitude and approach to guests is unexcusable. Her attitude more or less guaranteed if I need a truck in the future I will be renting from Penske through Home Depot, and not returning.

Thomas D. on

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I was very pleased with your staff at this location. From the wonderful woman who processed me in to the gentleman at the drop off point. Good show. This is a great selling point for this location.

david h. on

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Catherine K. on

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The person that assisted us in renting your truck was very professional and very pleasant.

charisse c. on

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kevin s. on

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Wary to get in and out. Secure. Great people there.

Ayman A. on

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All great

mary joan D. on

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Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

James C. on

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None

garry l. on

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Stored our RV in an outside space. Just fine.

Dawn N. on

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The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!

kevin B. on

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The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.