Customer Reviews for U-Haul Moving & Storage at Transit Rd

6,461 reviews

6161 Transit Rd   Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

(716) 681-5160

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 681-5160

6161 Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Can't think of anything to make it better. The van was clean and very well maintained. Checking and checkout were smooth and easy.

Jerome K. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

Person not available on reception I never received the invoice copy. Please send me the invoice copy.

Manoj K. 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Easy to drop off the trailer

Joseph W. 
Rating:
5.0

Quick and easy…great customer service

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

irvin T. 
Rating:
5.0

Excellent service, everything I expected. Equipment was there when I showed up, online checking process worked well, yard people are very helpful and hooking me up and disconnected.

Thomas L. 
Rating:
5.0

The only reason I don't use this location is distance from my home. Military Road in Niagara Falls and Kenmore Avenue in Tonawanda are closer and excellent facilities. Your company stores offer great service and best chance for having product available.

edwin M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
3.0

I Couldn't log into the app. The mobile experience was not good. I couldn't change my password. I couldn't log into my account.

CJ C. 
Rating:
5.0

Customer did not leave a comment.

Jean T. 
Rating:
4.0

Customer did not leave a comment.

JACOB B. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

When I dropped off, someone helped me in the lot right away to unhitch. I asked if I needed to go in to finalize the return and was told no. 24 hours later I had still not received any email that my return as processed. I had to call the 1-800 number to get that done.

ROSSC D. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Drop off took less then 5 mins. It was wonderful.

NADIAN K. 
Rating:
3.0

The self return site is terrible! My phone would not get past location even with location allowed. Fortunately my son's phone worked. And he was able to help other people return their truck. Even on his phone twice the web site times out while we were reading the e instruction for each next picture and has to start over. We got it finished finally just before return time but 30-45 min is way too long to spend trying to return the thing! I had the same trouble picking it up in the morning. Fortunately try e store was about to open and the people inside were very helpful.

SUSANMARIE F. 
Rating:
5.0

Customer did not leave a comment.

Deanna G. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

anthony W. 
Rating:
1.0

The only pleasant about renting from U-Haul is the person who cashed me out.

Menachem K. 
Rating:
5.0

Very nice people at this location. I've used them before and would do so again.

Robert Z. 
Rating:
5.0

Everything went smoothly. Have used this location many times before.

Charles E. 
Rating:
4.0

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

JANEE W.  |  Overall Experience 
Rating:
5.0

I am a big fan of your 4x8 trailer, but I wish you had more. It makes me nervous that i may need it when its unavailable.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Customer did not leave a comment.

Mike M. 
Rating:
2.0

One of the workers just had nose surgery and was super nice and helpful. The other worker was asked to hook the trailer to my truck due to the other having recently had surgery. The second worker seemed miserable, acted weird around me and overall just made me feel uncomfortable.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
3.0

Manager should be little more enthusiastic person to deal with customers

Noel F. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Absolutely nothing the service was excellent and the customer service was top notch

Tonya J. 
Rating:
5.0

Nothing, in/out less than 5 minutes

Jeffrey B. 
Rating:
4.0

Let customers know that debit cards are not permitted must be credit card.

Rick C. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Staff was pleasant, helpful and prompt!

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
4.0

I was not happy that the battery was not maintained or changed. It died and we had to request roadside service. Myself and my 2 employees had to wait 1.5 hrs until we were able to get on the road again. I feel UHAUL should contact me about this . The phone rep Tisha at Roadside Assistance was helpful and followed up with a phone call afterwards. Cindy Stoddard 12/8/2021

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

great service fast check in and check out frendly staff keep the good work

Bernard H. 
Rating:
5.0

It would be a service to your customers if the last month was pro-rated to the date of move out.

Judith F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Nadine H. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
3.0

Paid extra for appliance dolley and was not in truck. Nobody at location to answer questions.

J S. 
Rating:
4.0

Quick drop off service

CHERYL F. 
Rating:
5.0

The Share 24/7 did not work and the individual working the counter was super helpful.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

everything was great - no wait to pick up or to drop back off. Very pleased

DAVIDJAMES D. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
1.0

I would like to speak to a manager, we had the most unbelievable bad experience with our reservation and the manager on site was unhelpful and rude, her name was Molly. 716-863-3257

WILLIAM J. 
Rating:
3.0

I reserved a cargo van AND a appliance dolly only got the van made moving the appliances a bit more difficult. Employees at this site didn't really seem to care.

DANIELDOUGLAS F. 
Rating:
4.0

None it was easy

Rosenn C. 
Rating:
5.0

Everyone from start to finish was friendly and professional. Moving is always stressful and they were a pleasant surprise as the less stressful part of my day. Thank you!

STEPHENM D. 
Rating:
5.0

Customer did not leave a comment.

GARYC P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Associates were helpful. Professional.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

Stuart F. 
Rating:
2.0

A women from the Rochester location called me to change my reservation to a further location. This added miles and money to my rental. At this point I couldn't find a replacement and she was unwilling to help me with the extra expense I incurred.

Craig K. 
Rating:
5.0

Good friendly service

Dennis M. 
Rating:
5.0

Computer system was running very slow for the employees, seemed frustrating for them.

LYNN T. 
Rating:
2.0

Thank you for the sales person that found me this truck when I was really in a bind. I had a reservation (25313461) I made a week prior to this pickup date. Unfortunately I was running late so I wanted to be proactive and went into the system and scheduled as I would be an hour late. To my surprise that caused my entire reservation to be put out in limbo and ultimately caused for a supposed no truck to be available to me. I tried to call the scheduling person and also tried to go to the location of the reservation. Not only could they not help but we're the rudest people and did not try to understand my situation. Even canceling a reservation I tried to make again that day. In one last hope I decided to call in to the 800 number and thank God I found a person who was willing to help. Thank you can't express how appreciative I am of the sales person that helped, and this location. Extremely nice people, in contrast to the other folks.

ERNESTO A. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

excellent customer service

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

amy O. 
Rating:
5.0

Customer did not leave a comment.

Yingkui Y. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  Overall Experience 
Rating:
5.0

Hire more help on Sundays unless this day was an unusual busy morning. Otherwise all was GREAT!!!

Susan P. 
Rating:
5.0

Professional and friendly.

BRIANL B. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
3.0

Customer did not leave a comment.

Sean C. 
Rating:
3.0

I'll never rent again, quoted me one price then charged me way more

sam O. 
Rating:
5.0

Quick and easy way to move smaller thing. Small pickup, got things done quickly. Way to go.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

JEROMEMICHAEL N. 
Rating:
4.0

No suggestions...everything worked well. Price was on target and work was fast

Jack A. 
Rating:
5.0

Staff there were very helpful and even helped test the trailer lights and replace a fuse in my truck. Helped hitch up trailer for me.

Richard D. 
Rating:
5.0

Nothing service was great

TONY P. 
Rating:
4.0

More availability, had to travel 1.5 hours for pick up.

JEFFREY J. 
Rating:
5.0

It was all just fine. I received a message to return the truck to a location different from my contact, but the people at the Transit Road location had the change in their system and there was no problem. Overall the communication between U-Haul, me ( the customer), and the locations was well coordinated. Nice job.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

The description of what I was picking up was a 5X9 trailer. I had to haul a 54 inch wide lawn mower, so thought I was fine. The entry into the wagon was not 5 feet. So I wasted an entire day and had to get a larger unit. Did not get any credit back and had to pay for the larger unit. This cost me 5 hours of my time becasue of this.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

MICHAELROBERT H. 
Rating:
3.0

I just want U-Haul to know. The location I picked up from was not the location I was told to go and pick up the 6 by 12 trailer. The first place that I was told to pick it up from was 15 minutes from my house. I got there to be told they didn't have a trailer for me. Even though there was one at that location. I was told to go to a second location and that my trailer was. Moved there.The 2nd was 30 minutes from my house. The second location not only didn't have my trailer but also informed me my reservation had been canceled. He then had to set Me up with a new reservation witch took a half hrs to do. Than sent me to a 3rd location witch was almost an hour away from my house. So what should have taken me a max of 45 minutes now has me 2 hours behind schedule. I was passed off to say it nicely. You definitely need to get you shit together. You can contact me if you need to talk to me or simply say sorry jbindics@hotmail.com

Imre B. 
Rating:
5.0

Excellent customer service!

ROBERTHENRY L. 
Rating:
3.0

Customer did not leave a comment.

Chelsea M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Lovely experience. Heather has taken care of me twice in the past few weeks and each time she has been very pleasant to deal with.

MATTHEWTHOMAS M. 
Rating:
5.0

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Steven G.  |  First Impressions 
Rating:
5.0

Great service and communication. Helped foresee a problem in my request and fixed it. Thanks!

Joseph A. 
Rating:
3.0

The van smelled like cigarettes . It was sickening

PETERJ S. 
Rating:
5.0

Outstanding, and easy rental experience.

john F. 
Rating:
2.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

My only complaint are the hours. My move took an extra day due to short weekend hours.

Jane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chan S.  |  First Impressions 
Rating:
5.0

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I’m sorry I don’t know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn’t get in trouble for helping me, she was an excellent example of your helpful staff.)

Kenneth S.  |  First Impressions 
Rating:
4.0

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that’s a really frustrating and upsetting system.

Jennifer C.  |  First Impressions 
Rating:
1.0

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

kelly G.  |  First Impressions 
Rating:
4.0

Very helpful

Matthew S.  |  First Impressions 
Rating:
5.0

Great experience with cust service representative

Deryke s.  |  First Impressions 
No reviews have been submitted for this location.

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