Customer Reviews for U-Haul Moving & Storage at Transit Rd

6,656 reviews

6161 Transit Rd   Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

(716) 681-5160

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 681-5160

6161 Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Janet T. 
Rating:
5.0

everything was great for my truck rental.

John D. 
Rating:
4.0

the gas was not what they said it was on the contract and it took a long time to fix the sisuation

Douglas K. 
Rating:
3.0

When picking up, slow computer terminal caused a delay. When returning the truck before store opening, the return app was cumbersome and ultimately useless. Wound up waiting for a staff member to arrive. Your system needs improvement.

Michael Z. 
Rating:
3.0

Customer did not leave a comment.

Walter U. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
4.0

Customer did not leave a comment.

Shayne D. 
Rating:
5.0

Customer did not leave a comment.

Rui D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
2.0

Customer service seems to be lacking, this location always seems to have long lines, I think the systems uhaul has in place makes it difficult for employees to help the customer. When I arrived I used the uhaul virtual check in, it's great but it needs work, the system is slow and can be buggy, it took me approximately 20 minutes to get assigned a vehicle and when I was assigned a vehicle it wasn't on the lot. At that point I was assigned a vehicle in the check out lane. The vehicle smelled of Marijuana which didn't bother me but it did concern me that I would be to blame. I still had to go in the office to get furniture pads I rented and I was greeted by a line of angry customers and one slightly flustered cashier. Once the cashier was finished with the disgruntled customers, he sent what seemed to be a trainee to grab my furniture pads and I was on my way. The vehicle's brakes were squeaky and the wheels and lugnuts appeared to be very rusted as if maintenance isn't up to standards but seemed to be safe enough. After my trip was complete I proceeded with the websites que for pictures, milage and fuel. 1/4 through this process an employee walked up and rushed me out of the vehicle. I mentioned what I was doing and they quite awkwardly stood by the door until I left instead of checking in a different vehicle. This became more and more of a problem as I completed the task to the point of uncomfortablilty. That rubbed me the wrong way. Although it was late and I'm sure they had alot to do, as part of uhauls procedures I felt obligated to fulfill my part of the check out process. I think at the end of the day, the employee meant well and was just doing the job. I think that this location needs a polish with some guidance from upper management and it will be a great store In a great area. Until then, it's just another slight inconvenience during most likely an inconvenient time.

Anthony Z. 
Rating:
5.0

Customer did not leave a comment.

Dustin T. 
Rating:
5.0

Customer did not leave a comment.

James or Tammy T. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Perfect experience. Picked up my equipment quickly and in good condition. Staff was great.

Bradley F. 
Rating:
5.0

Customer service rep was nice and very helpful.

Barry H. 
Rating:
3.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

it was consistently good as always

Catholic C. 
Rating:
5.0

Good experience

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

There should be multiple people working so that there is someone inside to take care of customers and someone outside checking in vehicles. I had to wait 10 minutes in the store before going outside to get the guy who was working outside to pick up the van.

Eleanor A. 
Rating:
3.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Note ALL past vehicle damage. 2 of 3 locations were not flagged. Would hate to get charged because I missed a defect before leaving.

Tyler F. 
Rating:
5.0

All good.

Nancy C. 
Rating:
4.0

Wayyy too expensive

Ryan R. 
Rating:
4.0

Provide checklist of things required when ordering. I.e. bar and 2” ball for hitch, straps to tie down cargo, Blankets to wrap furniture Overall very happy! Thank you

James D. 
Rating:
3.0

Have equipment ready to go when reserved and at the requested location

Corey R. 
Rating:
4.0

Customer did not leave a comment.

Terry F. 
Rating:
4.0

Vehicle has no AC or heat. The fan did not work

David D. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

tony D. 
Rating:
5.0

Great people

Brian P. 
Rating:
4.0

Service was good but the returning process with the online needs a lot of work it would not work at all

Carmen R. 
Rating:
4.0

Customer did not leave a comment.

Roland L. 
Rating:
4.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Lucy S. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

professional, helpful and friendly

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

SHAWNAC C. 
Rating:
4.0

Customer did not leave a comment.

Ed O. 
Rating:
5.0

Customer did not leave a comment.

Russ B. 
Rating:
5.0

Customer did not leave a comment.

Dion D. 
Rating:
5.0

You guys are wonderful. Very good people at check-in and check-out. Couldn't have been smoother. Truck was clean and ready to go. Thank you! I'll definitely be back. Jim Lion

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Be accommodating if gas tank was overfilled

Luke R. 
Rating:
5.0

Everything was easy, quick and the service people were awesome! Reservation on line and it was a quick 5 minute pick-up!!

Kevin M. 
Rating:
5.0

Was a very good experience, vehicle was new, great milage, toweed a vehicle behind too.

John B. 
Rating:
4.0

I returned the van after hours and spent 20 minutes trying to do the check in procedure, your website kept kicking me off so I am unhappily paying the 20 dollars

Annette D. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Tarik R. 
Rating:
5.0

This UHaul,location is the best for getting UHaul equipment or dropping off equipment.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

This is not specific to the rental location, it is specific to all locations and “help desks” - anyone who answers a phone should be able to answer the question of which trucks will a renter find wheel well humps affecting the storage area within the box of the truck. I needed a truck that DID NOT have wheel well humps, UNFORTUNATELY, the 10' foot truck I was told WOULD NOT have wheel well humps DID in fact have wheel well humps. By the time I found this out, it was too late for me to make any changes … so I was left to improvise for my moving needs. As you phase out old trucks and get new trucks, it would be helpful to get trucks that DOD KOT have wheel well humps. Thank you.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
3.0

So I reserved a U-Haul for 6 hours , at 123.oo dollars with the 14 dollar insurance , I dropped the truck off after two hours and all they did was adjust the original sale by 10.00 , I've rented U-Hauls before and brought the back early and they gave me more than 10 bucks back ... Won't be returning to this location, feeling ripped off or taken advantage of.

William M. 
Rating:
5.0

Staff was quick, efficient, and nice to work with.

Mark H. 
Rating:
3.0

Long wait, poorly kept facility

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Everything went very well. In and out of location for both pickup and return.

Jeffrey T. 
Rating:
5.0

Nothing to add.

Michael P. 
Rating:
5.0

A lot my stuff got soaked! My sofa and boxes were ruined. The truck must have a leak and it ruined my stuff

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Paulette R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

N/A

Lewis J. 
Rating:
5.0

Customer did not leave a comment.

Wyatt D. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Dolores M. 
Rating:
5.0

Customer did not leave a comment.

Anderson A. 
Rating:
5.0

I want to thank everyone at Depew u-haul for being so great to me this weekend ! I was having the worst most awful two days of my life and they were so kind. ALL of them ! What I would suggest is for the company NOT forward local calls out. The local employees are so nice and a couple times I needed to call them and the call service answered and wouldn't let me talk to them

Maria P. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

yasen G. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
3.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Keep up the good work.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

kenneth K. 
Rating:
5.0

That U-Haul truck made my moving go faster and easier.

Aden J. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Cleanest location I've ever seen, staff was great

Michael M. 
Rating:
5.0

Professional. Quick check in to trailer hook up. After hour trailer drop off was ideal for me. Really good experience overall.

Demar M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Representative read off the instructions very fast and matter a factly. Like he wasn't talking to a person. No eye contact and no personality.

JOHN K. 
Rating:
5.0

all good

THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Have someone there who can diagnose and fix a trailer harness if it needs it.

DAVIDP L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Very good service

Julio D. 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
4.0

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

JANEE W.  |  Overall Experience 
Rating:
5.0

It would be a service to your customers if the last month was pro-rated to the date of move out.

Judith F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  Overall Experience 
Rating:
5.0

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Steven G.  |  First Impressions 
Rating:
4.0

My only complaint are the hours. My move took an extra day due to short weekend hours.

Jane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !

elizabeth l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annete a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Overall Experience 
Rating:
5.0

I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Thank you.

CATHLEEN R.  |  Overall Experience 
Rating:
5.0

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I’m sorry I don’t know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn’t get in trouble for helping me, she was an excellent example of your helpful staff.)

Kenneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BORIS C.  |  Overall Experience 
Rating:
4.0

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that’s a really frustrating and upsetting system.

Jennifer C.  |  First Impressions 
Rating:
1.0

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

kelly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah B.  |  Overall Experience 
Rating:
5.0

I have been to other U-haul locations but this one is the BEST

thomas w.  |  Overall Experience 
Rating:
4.0

Very helpful

Matthew S.  |  First Impressions 
Rating:
5.0

Everything was great

ROBERT S.  |  First Impressions 
Rating:
4.0

I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!

PATTI M.  |  Overall Experience 
Rating:
4.0

Please have more staff available in the future

Carolyn s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda K.  |  First Impressions 
Rating:
4.0

The spot was a little hard for parking a camper, but it was adequate.

Daniel L.  |  Overall Experience 
Rating:
4.0

We parked our RV in an outside space.

garry l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherri G.  |  Overall Experience 
Rating:
5.0

Elaine was extremely helpful with our process.

Paul Z.  |  Overall Experience 
Rating:
5.0

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

Michael S.  |  Online Move In 
Rating:
3.0

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

alissa v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  First Impressions 
Rating:
5.0

Great service, very accommodating and courteous staff!

mary joan D.  |  Overall Experience 
Rating:
3.0

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Robert B.  |  Online Move In 
Rating:
2.0

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

ANTHONY J.  |  Overall Experience 
Rating:
5.0

Very fast and very helpful.

Jason k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

David J.  |  First Impressions 
Rating:
3.0

Somehow water leaked in and soaked a few items

JOHN D.  |  Overall Experience 
Rating:
5.0

The inside of units are poorly lit so I could only go there during daylight.

Claudette R.  |  Overall Experience 
Rating:
3.0

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

ANNETTE B.  |  Overall Experience 
Rating:
5.0

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Kathy B.  |  Overall Experience 
Rating:
5.0

Thank you

John M.  |  Overall Experience 
Rating:
4.0

Had for multiple years. Clean, dry and secure.

KATHLEEN M.  |  Overall Experience 
Rating:
5.0

Professionalism all around. Thank you.

william r.  |  Overall Experience 
Rating:
5.0

your facility was conviently located for my needs.

james s.  |  Overall Experience 
Rating:
5.0

Excellent

John M.  |  First Impressions 
Rating:
5.0

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

Jasen B.  |  Overall Experience 
Rating:
5.0

They was very helpful

michele h.  |  First Impressions 
Rating:
5.0

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

COREY W.  |  Overall Experience 
Rating:
5.0

Excellent attention paid to my requests.

Ron J.  |  First Impressions 
Rating:
5.0

Thank you

janet M.  |  Overall Experience 
Rating:
1.0

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

christina h.  |  Overall Experience 
Rating:
5.0

Great experience with cust service representative

Deryke s.  |  First Impressions 
Rating:
4.0

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

john w.  |  Overall Experience 
Rating:
2.0

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Michele P.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Kathy B.  |  First Impressions 
Rating:
5.0

very helpful and friendly staff

dominic g.  |  Overall Experience 
Rating:
5.0

Wary to get in and out. Secure. Great people there.

kevin s.  |  Overall Experience 
Rating:
5.0

All great

Ayman A.  |  Reservation 
Rating:
5.0

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

mary joan D.  |  Overall Experience 
Rating:
5.0

None

James C.  |  Overall Experience 
Rating:
3.0

Stored our RV in an outside space. Just fine.

garry l.  |  Overall Experience 
Rating:
5.0

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!

Dawn N.  |  Overall Experience 
Rating:
5.0

The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.

kevin B.  |  Overall Experience 
No reviews have been submitted for this location.

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