Customer Reviews for U-Haul Moving & Storage at Transit Rd

Rating:

5.0

Answered all my concerns with turning in vehicle and trailer.

Rating:

4.0

Maybe more staff, waited in line for about 15 minutes to pick up a reserved truck. Maybe have a line just for reservations. Good job overall!

Rating:

2.0

Truck had garbage left in it. Guy who hooked up the trailer was rude with an unwarranted attitude. Front desk was good.

Rating:

3.0

Well, this ‘Transit Rd', Depew, NY location was a little mediocre. The windshield & windows were a little dirty. Had to clean them myself, to see a little better. And, I had to do the ‘vehicle checklist' links, online, by myself. Which was different from the last time I rented a ‘truck & transport' combo, in another location in Clifton Park, NY. Found some discrepancies, & had to outline them on the ‘link', so I wouldn't be held responsible for previous damage. Also, the fuel was ‘just barely' on the ‘full line' at time of ‘pick up'. And, beyond the ‘full' line' (above the full line) when I dropped it off. Which means, you got more fuel when ‘returned', than at time of ‘pick up'. But, if I had given ‘You' less, you would have charged me. Which ‘Sucks'. But, other than ‘all' that, it was a good experience.

Rating:

4.0

staff needs to be a little more friendly not sounding like they don't want to be there

Rating:

1.0

Trailer was improperly connected, damaged the wiring on my vehicle.

Rating:

1.0

We got a 26' truck with auto trailer. The lot was so small and they had so much stuff in this parking lot there was absolutely no room to manuever said truck and trailer so we got stuck trying to get it out the gate, it ended up taking us over an hour trying to get it off the lot while the employees sat inside and didn't offer help. The employees were rude, unhelpful and acted bored or bothered the entire time. Absolutely horrible experience.

Rating:

5.0

Fast and easy transaction! Friendly service!

Rating:

3.0

I will NEVER recommend the 24/7 Share! It took over two hours to complete the process to pick up the truck, due to a verry slow website, difficulty getting acceptable photos of my driver's license, and looooong wait times on the phone trying to get help. I was extremely frustrated and disappointed!

Rating:

4.0

I have no suggestions for improvement at this time. I feel U Haul accommodates all my moving needs.

Rating:

3.0

My husband waited in line for 25 minutes only to be told that the truck we rented was not turned in on time. Uhaul was supposed to call us, but they did not. By some miracle, a person with the truck size we needed turned it in. We got the truck with 1/4 of a tank of gas and an hour late. We were extended a return time and told that we only had to turn the vehicle in with 1/4 tank of gas. Definitely aggravating.

Rating:

5.0

I reserved the same trailer the day before at your Orchard Park store.I took a picture and showed your rep. When I arrived, they had the incorrect trailer reserved for me. They found another on at the Depew store. This added an extra hour, for pickup and delivery of the trailer. I hired people to help me load and unload. I had to pay them to sit around and wait for me.

Rating:

5.0

Good customer service. The whole process is smooth and hassle free experIence. Thank you.

Rating:

5.0

Everything went very smoothly for my rental. I reserved everything online and it was all set when I got there

Rating:

1.0

Your employees are rude and unprofessional and I will never use uhaul ever again and I bought straps from uhaul the weren't the right ones and would let me return them I pulled one out and he said because the way the package was he not giving me my $18 back I called corporate and they did nothing the company is a joke and don't care about there customer.

Rating:

5.0

Friendly and helpful staff!

Rating:

4.0

When we went to pick up our vehicle, they gave us one that did not have gas in it, and 1/2 way through our move the check engine light came one. We took it to the facility 15 minutes before they closed. Luckily, they were able to give us a different truck so we could complete the move. It was just inconvenience after inconvenience. However, we did get a credit for having to fuel the initial truck up. Was it the best experience, no. Would we rent from there again, yes.

Rating:

5.0

Friendly, efficient customer service

Rating:

5.0

Thank You!

Rating:

5.0

Easy pickup. I was going from WNY to Florida. Trailer was well maintained and had brand new tires. Plus any supplies you might need at a very reasonable price.

Rating:

5.0

I can't understand why the email to my reservation states return to the location on a certain date but gives no time but on the contract it has a time. Very misleading so when I return at 6 instead of 1 I get charged a $40 fee.

Rating:

3.0

Make sure that the gas is correctly marked on the paper.

Rating:

3.0

Changing locations the day before a move to a store 1 hour from my home I was moving from was horrible.

Rating:

5.0

I will suggest that U Haul checks the AC specially for long trips. I drove from Buffalo NY to Columbia SC without any AC and it was torture. Truck was very clean. Somewhat dissapointed on AC thou.

Rating:

4.0

While satisfied with the service, had some dissatisfaction with the fuel bill claimed for 6gal while the used miles are only 21miles overall trip.

Rating:

4.0

The truck was not road tested a handle a bad shaking in the front end after you reach 40 mph. I was driving this for 6 hours and would have not been safe to drive a mile down the road let alone 6 hours.

Rating:

5.0

N/a

Rating:

1.0

Replace the person who was there when I dropped off my trailer. I entered the store just after 7PM to return my trailer. There was a white male with curly blond hair, about 6', and about 220 lbs walking in my direction. As I was walking towards him, I said I wanted to return my trailer. His reply was, "You need to vacate the premise immediately. It's 4 minutes after 7". I didn't enter respond. I promptly turned around and started walking out. As I was walking out, he verbally gave me instructions on how to return the trailer online. Why would someone say something like this on their first interaction with a customer who just walked through the door? I'm 100% sure it was because I was black, and he didn't want to serve me. Because as he gave me my verbal instruction, he continued outside to help the 2 white customers who walked out just as I was walking in with their car. It appeared as though the truck wouldn't start as the hood was raised. I proceeded my return online. It took about 5 minutes. As I was driving away, he was still there helping the 2 guys with the truck.

Rating:

5.0

everything was great for my truck rental.

Rating:

4.0

the gas was not what they said it was on the contract and it took a long time to fix the sisuation

Rating:

3.0

When picking up, slow computer terminal caused a delay. When returning the truck before store opening, the return app was cumbersome and ultimately useless. Wound up waiting for a staff member to arrive. Your system needs improvement.

Rating:

2.0

Customer service seems to be lacking, this location always seems to have long lines, I think the systems uhaul has in place makes it difficult for employees to help the customer. When I arrived I used the uhaul virtual check in, it's great but it needs work, the system is slow and can be buggy, it took me approximately 20 minutes to get assigned a vehicle and when I was assigned a vehicle it wasn't on the lot. At that point I was assigned a vehicle in the check out lane. The vehicle smelled of Marijuana which didn't bother me but it did concern me that I would be to blame. I still had to go in the office to get furniture pads I rented and I was greeted by a line of angry customers and one slightly flustered cashier. Once the cashier was finished with the disgruntled customers, he sent what seemed to be a trainee to grab my furniture pads and I was on my way. The vehicle's brakes were squeaky and the wheels and lugnuts appeared to be very rusted as if maintenance isn't up to standards but seemed to be safe enough. After my trip was complete I proceeded with the websites que for pictures, milage and fuel. 1/4 through this process an employee walked up and rushed me out of the vehicle. I mentioned what I was doing and they quite awkwardly stood by the door until I left instead of checking in a different vehicle. This became more and more of a problem as I completed the task to the point of uncomfortablilty. That rubbed me the wrong way. Although it was late and I'm sure they had alot to do, as part of uhauls procedures I felt obligated to fulfill my part of the check out process. I think at the end of the day, the employee meant well and was just doing the job. I think that this location needs a polish with some guidance from upper management and it will be a great store In a great area. Until then, it's just another slight inconvenience during most likely an inconvenient time.

Rating:

5.0

Perfect experience. Picked up my equipment quickly and in good condition. Staff was great.

Rating:

5.0

Customer service rep was nice and very helpful.

Rating:

5.0

it was consistently good as always

Rating:

5.0

Good experience

Rating:

3.0

There should be multiple people working so that there is someone inside to take care of customers and someone outside checking in vehicles. I had to wait 10 minutes in the store before going outside to get the guy who was working outside to pick up the van.

Rating:

5.0

Note ALL past vehicle damage. 2 of 3 locations were not flagged. Would hate to get charged because I missed a defect before leaving.

Rating:

5.0

All good.

Rating:

4.0

Wayyy too expensive

Rating:

4.0

Provide checklist of things required when ordering. I.e. bar and 2” ball for hitch, straps to tie down cargo, Blankets to wrap furniture Overall very happy! Thank you

Rating:

3.0

Have equipment ready to go when reserved and at the requested location

Rating:

4.0

Vehicle has no AC or heat. The fan did not work

Rating:

5.0

Great people

Rating:

4.0

Service was good but the returning process with the online needs a lot of work it would not work at all

Rating:

5.0

professional, helpful and friendly

Rating:

4.0

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

Rating:

5.0

It would be a service to your customers if the last month was pro-rated to the date of move out.

Rating:

5.0

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Rating:

4.0

My only complaint are the hours. My move took an extra day due to short weekend hours.

Rating:

5.0

Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !

Rating:

5.0

I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Thank you.

Rating:

5.0

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I’m sorry I don’t know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn’t get in trouble for helping me, she was an excellent example of your helpful staff.)

Rating:

4.0

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that’s a really frustrating and upsetting system.

Rating:

1.0

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

Rating:

5.0

I have been to other U-haul locations but this one is the BEST

Rating:

4.0

Very helpful

Rating:

5.0

Everything was great

Rating:

4.0

I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!

Rating:

4.0

Please have more staff available in the future

Rating:

4.0

The spot was a little hard for parking a camper, but it was adequate.

Rating:

4.0

We parked our RV in an outside space.

Rating:

5.0

Elaine was extremely helpful with our process.

Rating:

5.0

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

Rating:

3.0

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

Rating:

5.0

Great service, very accommodating and courteous staff!

Rating:

3.0

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Rating:

2.0

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

Rating:

5.0

Very fast and very helpful.

Rating:

5.0

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

Rating:

3.0

Somehow water leaked in and soaked a few items

Rating:

5.0

The inside of units are poorly lit so I could only go there during daylight.

Rating:

3.0

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

Rating:

5.0

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Rating:

5.0

Thank you

Rating:

4.0

Had for multiple years. Clean, dry and secure.

Rating:

5.0

Professionalism all around. Thank you.

Rating:

5.0

your facility was conviently located for my needs.

Rating:

5.0

Excellent

Rating:

5.0

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

Rating:

5.0

They was very helpful

Rating:

5.0

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

Rating:

5.0

Excellent attention paid to my requests.

Rating:

5.0

Thank you

Rating:

1.0

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

Rating:

5.0

Great experience with cust service representative

Rating:

4.0

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

Rating:

2.0

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Rating:

4.0

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Rating:

5.0

very helpful and friendly staff

Rating:

5.0

Wary to get in and out. Secure. Great people there.

Rating:

5.0

All great

Rating:

5.0

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

Rating:

5.0

None

Rating:

3.0

Stored our RV in an outside space. Just fine.

Rating:

5.0

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!