Customer Reviews for U-Haul Moving & Storage at Transit Rd

Rating:

5.0

All good.

Rating:

3.0

This was just an after hours drop off so I had no interaction with anyone. The drop off area was full so I had to park on the other side of the building. Instructions should've been given by the pick up location that when I drop it off, I'd have to take a bunch of pictures before dropping the keys in the box. Fortunately, I opened the app and realized I needed to do that just as I was dropping off the keys.

Rating:

5.0

The guys were great! I was on a trip from Detroit to NYC and needed to drop off a trailer in Buffalo while continuing with the 20’ truck. They helped me to modify my original reservation without up charging me for the change midway through the rental. That’s GREAT service!

Rating:

5.0

Customer service was excellent.

Rating:

5.0

Thank you!!

Rating:

4.0

The person that took care of me when I picked up my trailer was unresponsive to my questions. Seemed to hate his job. Had the personality of a loaf of Velveeta Cheese !!

Rating:

1.0

I had to wait in excess of 30 minutes to pick up the trailer. There wasn't enough personnel at the location. Same state on returning the trailer. I decided to use the app to do the return, disconnected the trailer, took and uploaded the pics and left the trailer in the driveway.

Rating:

5.0

Truck needed a wash for Bugs, overall everything was smooth, self pickup was very helpful to save time.

Rating:

5.0

We could have used help syncing our phone to the truck's radio. Not really their fault, as we left in a hurry! Also, the lock I purchased didn't really fit the door latch mechanism, and we had trouble locking and unlocking it. Other than that, everything went great!

Rating:

5.0

New hitch installed as quoted in about 1/2 hr. Very satisfied

Rating:

5.0

Service man was very knowledgeable and friendly. Great

Rating:

5.0

N/A

Rating:

5.0

Nothing your agents are always helpful and very friendly

Rating:

2.0

Person that checked me in when I picked up the trailer was super unfriendly, basically an a__hole.(big guy). Carlton was great when I returned it.

Rating:

5.0

Best trailers for a quick transport!!!

Rating:

3.0

The location was fine; parking was a bit difficult. There wasn't any clear signage to indicate customer parking and if you have to park on the side of the building, the equipment return made it difficult to get out of the parking lot. The truck was bad. It became evident that there was something wrong with the transmission. It was difficult getting up to speed and that was a big issue when getting onto the thruway. At a red light, the truck lurched forward and almost hit the car in front of me and the steering was quite loose which made it feel like manual steering. For someone who does not drive a truck, it was quite scary. I've rented from this location before and came back because of the service I received. The staff was friendly and helpful. I will probably rent from here again but will be more diligent about making sure the truck is in proper working order. U-Haul was lucky that no one got hurt because of the condition of the truck.

Rating:

4.0

I was given the incorrect rental truck for my use. The size of the truck (20 foot) was correct however the information for the mileage & plate number were not correct. I called U-Haul corporate office to make sure they were aware I had a truck with incorrect information on my rental agreement in the event I was stopped by the local authorities. In addition-the rental agent at my locally-Haul store forgot to give me my rental agreement, I needed to return to the U-Haul store to ask for a copy of my rental agreement-by a different agent, because the agent who had my agreement was not available. This was an aggravation & valuable time wasted. Last, even though the rental truck was clean (inside) the 20’ box truck was “well weathered” & not the best condition-it did however do the job.

Rating:

5.0

the in store experience was the nicest so far, the equipment was pretty new, everything worked fine.

Rating:

4.0

Please update the older equipments.

Rating:

3.0

Fast and efficient. Not real friendly. Could have asked if I had any issues during my trip etc.

Rating:

5.0

The tongue jack was very hard to turn. I believe it was all rusted just like the ratchet straps for the tire strap hold downs. Also, the tongue release on the ball was stuck. I had to shake it up and down a bunch of times and pull on it until it released. Next time I will bring it back when the employees are there. The girl I talked to in Nevada from the emergency service was really good at helping me through this. I thought I was doing everything wrong, but I was not. She did document our conversation and spent about a half hour with me.

Rating:

3.0

Personnel not very friendly. Seemed put out when asked questions.

Rating:

4.0

Have mentioned before that it would be a good idea to put a garbage can in the return area for the customer to put trash in. Also I rent a vehicle about once a week for work, you have no rewards program for repeat customer's like ENTERPRISE does.

Rating:

4.0

Had a really hard time with the lock

Rating:

5.0

The representative that I dealt with was incredibly helpful and helping me determine exactly what I needed to move my daughter out of her studio apartment.

Rating:

5.0

It was very easy and I needed to change the day and time and they were very understanding and did so.. I would recommend to anyone

Rating:

5.0

Great team,Elaine Snyder

Rating:

5.0

I dropped it off after closing Good directions outside to drop off

Rating:

5.0

Quick efficient service. Staff helpful

Rating:

5.0

Customer service was great. Everyone was very friendly. Trailer sucked but it’s what’s expected for a rental. But overall experience was positive

Rating:

5.0

No second key furnished with vehicle. I thought I purchased the extra insurance to cover any situation. It caused me to remain locked in/out of storage facility and to pay 4 2 extra days of truck rental.

Rating:

2.0

Not very polite or professional.

Rating:

3.0

I don’t know his name but there’s a tall guy that works there that is just a mean guy. Very unprofessional and rude. I’ll never use this location again. The others were polite and helpful but I’ll use a different location for sure next time.

Rating:

1.0

They didn’t give me money back for the extra gas I put in but will charger you $4.50 for the gas you don’t put it

Rating:

1.0

The tank was given with no gas . I had to go to the gas station twice because the guy was being a jerk and was also being mean to my father. I was trying to say that we already put $20 in the tank and we only went 30 miles. I found the woman Clark to be great, but the guy who was outside who decided to rub his head like my dad was getting on his nerves to be rude and very disrespectful. Please check how much I pay towards U-Haul because I won’t be doing that again.

Rating:

5.0

Good

Rating:

5.0

Great customer service and reasonable rates. Just keep up the good work.

Rating:

1.0

The man I delt with was the rudest should not be dealings with customers will never deal with u haul again

Rating:

5.0

Friendly fast easy experience

Rating:

5.0

The ladies at the Shillington location were excellent. They made sure that my pick up went smoothly and they took their time to explain everything to me. It was after I left that the nightmare started. The hitch that I had rented had an issue with the left tire strap. I couldn’t get to release until I had an engineer from the hotel come help with it. It took over 45 minutes to get to release. Also the dashboard kept flashing that the gas cap was open when it wasn’t. This happened halfway/2 hours into the trip, SMH 🤦‍♂️! The staff at Depew location were very friendly and helpful.

Rating:

5.0

The U Haul at 6161 Transit Road is always offers fast service with clean reliable trucks.

Rating:

1.0

I am so pissed off right now. I dropped off the truck and I have a picture of it that the phone charger and the connector was connected to the truck while I dropped it off when I went back the next day to get the charger back they told me they did not have it. This is unacceptable for employee to steal customers item or to task it whatever the case may be and not contact customer this is employees responsibility to contact the customer and when I try to contact the manager, that response I got is we don’t have it. I will never use this trucking company ever again. This is disrespectful, dishonest for somebody to do something like this, and a manager who is supposed to be the face of the company, not taking care of the problem. I need somebody to contact me higher up. Like I uploaded picture inside the truck when I put the pads in there and lock the truck at the drop off on transit Road 6161 Transit Rd. in Depew that shows on the picture when you zoom in that charger still hanging in there, I did not realize till I went and lock the truck and went in the car and was looking for a charger and went back to the location the next day to pick it up

Rating:

5.0

All went smoothly. The young lady behind the counter was pleasant and efficient. I’ll be back!

Rating:

5.0

Very clean, secure and maintained with friendly knowledgeable staff. Good location.

Rating:

3.0

I paid for this storage unit for several years and when the decision came for my family to clean it out and consolidate what was in there, we were unable to use the dumpster located at the facility to get rid of what we were no longer keeping. After paying several thousand dollars to use the storage unit to then have to rent a truck to dispose of our garbage soured me on the whole experience and I will not recommend U-Haul storage to people as there are many other options available.

Rating:

4.0

Should always have someone at the front desk at all times to assist costumers.

Rating:

5.0

Perfect in and out.

Rating:

5.0

The manager is always welcoming and professional.

Rating:

2.0

The trailer had broken glass in it. The place of location is good, the parking lot is small and the trailers are parked facing the back of the lot instead of facing the road so you can pull right out. You need to be able to turn the trailer around between parked cars. This was not an ideal situation for a full size pickup and a 12 foot trailer. This must be U-Haul's driving test for the renters. I could only recommend to a friend who can rent a truck or be able to maneuver the trailer.

Rating:

1.0

Customer service. Cashier inside the store is super rude and pushy. Absolutely has horrible people friendly skills and literally was rolling his eyes at me the entire time.

Rating:

3.0

Ramp broken, the moving blankets on the truck were previously broken when I opened the back and dolly seal was broken before use.

Rating:

4.0

I’m very happy with employees there especially with the female manager she is very respectful and knows her stuff

Rating:

1.0

I needed to bring the van 1 way. The site asked me for a drop off location which I input. My fiancé brought me to the pick up location which was 25 minutes away. I was then told that I had to bring the van back to that location. If I’d known that I would have saved myself the extra trip out to pick it up and the trip back after dropping it off. After I paid for the van I asked why it asked for a return location if I had to bring it back to the pick up one. He said one way was only for the box trucks which are the exact same price to rent. They had them available but didn’t bother to even offer me the option.

Rating:

5.0

Great customer service, easy to return. Very happy with the service.

Rating:

5.0

The Team here was awesome! Super easy check in and check out process. High 5’s all around!

Rating:

5.0

The Transit Road U-Haul always has great trucks and a fast, courteous crew to take care of you..

Rating:

5.0

All was perfect

Rating:

5.0

Spacious parking area, secure overnight parking for my personal vehicle. Extremely kind and thoughtful staff. Best U-Haul experience ever.

Rating:

5.0

Nothing. The service was fantastic, the rental went smoothly.

Rating:

5.0

Very knowledgeable staff. Fast service.

Rating:

5.0

Check in was great, employ was friendly and welcoming.

Rating:

5.0

....was sad to go. I really liked the setup...load area....bathroom.....had to switch to a facility closer to home. Thank you! Best, Kevin

Rating:

5.0

I would definitely recommend UHaul to anyone needing a storage unit. It was clean and convenient and every staff member I delt with over the past two years have been exceptionally nice and helpful.

Rating:

5.0

Need ability to modify selections if needed. I was not able to go in and edit my unit to a larger size after I paid.

Rating:

5.0

An awesome A+ plus experience from the three people I dealt with, they interacted with me in a courteous, family friendly attitude and each one had my best interest and well being at heart.

Rating:

5.0

Thank you U-Haul for providing my family with a great experience which helped to lessen the stress of moving. I never used U-Haul before so didn't know what to expect and it certainly went above and beyond all my expectations. I would definitely recommend your facility to family and friends. Clean, convenient, friendly staff, 5 stars from me! Thanks again!

Rating:

1.0

That one female worker with the short cut that dress like a boy is extremely rude and disrespectful and I will NEVER COME HERE AGAIN! She made my move even MORE DIFFICULT!! It was bad enough what I was going thru and she just made it worse! WORST CUSTOMER SERVICE I EVER GOT! I will NEVER recommend this place to nobody!

Rating:

5.0

Nice customer service ☺️☺️☺️

Rating:

1.0

I came here specifically because online it says if you rent a truck, you get a month free of the storage unit then when I got there, I was told it was online thing only and not at that location. then I was specifically told that I could come and go at any time throughout the night into my storage unit that I had paid for and when I got there, it was locked and closed and I had to wait till six in the morning to get my stuff into the storage unit. I was only there for 13 days to use the storage unit was very unhappy with the whole situation. I feel like I should get my money back or some of it back because I wasn’t even there for a month and I paid $150 for a storage unit that I didn’t agree to I asked for one that you can pull up to and she completely ignored me and gave me one in the way back corner that you couldn’t pull up to. I will ever come back to this location or use it as storage unit at U-Haul ever again and I won’t recommend it to anybody ever!! Very unhappy and disappointed with everything here

Rating:

5.0

We got the unit to get stuff out of the house for a painting job but then found out they can paint around it so we ended up not moving it.

Rating:

5.0

The U-Haul staff were very helpful with my moving out. I would recommend this facility to my friends.

Rating:

5.0

Very friendly service, quick and knowledgeable.

Rating:

4.0

Great staff great help wonderful people clean area

Rating:

5.0

The workers were outstanding! They were knowledgeable and I didn’t have to wait long at all. Their online is easy to make payments. Will use again!

Rating:

3.0

The units have no lights inside, making it hard to see

Rating:

5.0

Great job keep it up.

Rating:

5.0

I’m satisfied.

Rating:

5.0

I’ve rented a lot of uhauls in my life and this location is the BEST! The staff is kind and patient. Everything is always ready when you arrive and then handle things quickly and efficiently.

Rating:

4.0

Please correct the spelling of my name. It isn't fronie but it is Fronnie. Thank you!

Rating:

5.0

The only thing I don't like is all the emails, there are waaay too many sent, it's ridiculous and annoying!!

Rating:

5.0

I really appreciate the employees at this facility. They were super friendly and very helpful. I’m in a big transition in my life and wasn’t quite sure how to handle moving, but they went out of their way to help me and answer all my questions! I think the person I spoke with the most is named Ally? They were literally the best! And the person who works outside collecting the Uhuals, very nice and super hardworking! It’s seems like it’s always busy at this location, but he always keeps the line/drop off moving fast! Will definitely recommend this location to anyone moving!

Rating:

4.0

Only negative comment I have is that management of this U-haul facility clearly allows people to rent their units as a places of business, which has always been illegal in other states where we have lived. One business unit (I saw them working and moving product every time I went to my storage unit.) is right next to the large access door, so ingress/egress was always very difficult for me; and their cars were always blocking that dock door as well. However, I’m not giving a lower rating because everyone was kind and respectful whenever I asked them to move; I simply should not have had to do that every time (literally) I went to my storage unit.

Rating:

2.0

I was super disappointed in the storage facility. My unit was covered in cobwebs and debris. It was absolutely freezing inside with no good lighting so it’s dark in my unit. If I hadn’t just paid $130 for a U-Haul!to move it all in, I wouldn’t have unloaded all of my belongings into the space. I will definitely be using the next month to move somewhere better. I moved from a storage unit that was $75 a month, indoors, beautiful facility to this for almost double the price. Not worth the price- I’m very upset.

Rating:

2.0

El servicio Al cliente fue pésimo, sufrí una caída en unas escaleras mojadas el cual nadie se dio cuenta para brindarme ayuda. Se lo notifique a un empleado con la intención q no le pasará a nadie mas y no mostró importancia.

Rating:

3.0

Prices kept increasing very often. Otherwise I was satisfied

Rating:

5.0

I appreciated the fast efficient manner my payments were handled. I welcomed the greetings and the fact that one of the young ladies knew me and my storage number when I approached the desk for payment. I was always greeted with a smile. Thank you, Elaine.

Rating:

5.0

Affordable rates

Rating:

3.0

The storage container was very poor lit.

Rating:

3.0

Sending out late payment to me and the second contact on file, 2 weeks AFTER I paid is not cool.

Rating:

5.0

Staff was super helpful. I spent hours at a competitor and got no help. Went to U-Haul and was completed in a few minutes and .

Rating:

4.0

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

Rating:

5.0

It would be a service to your customers if the last month was pro-rated to the date of move out.

Rating:

5.0

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Rating:

4.0

My only complaint are the hours. My move took an extra day due to short weekend hours.

Rating:

5.0

Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !

Rating:

5.0

I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Thank you.

Rating:

5.0

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I’m sorry I don’t know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn’t get in trouble for helping me, she was an excellent example of your helpful staff.)

Rating:

4.0

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that’s a really frustrating and upsetting system.

Rating:

1.0

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

Rating:

5.0

I have been to other U-haul locations but this one is the BEST

Rating:

4.0

Very helpful

Rating:

5.0

Everything was great

Rating:

4.0

I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!

Rating:

4.0

Please have more staff available in the future

Rating:

4.0

The spot was a little hard for parking a camper, but it was adequate.

Rating:

4.0

We parked our RV in an outside space.

Rating:

5.0

Elaine was extremely helpful with our process.

Rating:

5.0

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

Rating:

3.0

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

Rating:

5.0

Great service, very accommodating and courteous staff!

Rating:

3.0

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Rating:

2.0

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

Rating:

5.0

Very fast and very helpful.

Rating:

5.0

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

Rating:

3.0

Somehow water leaked in and soaked a few items

Rating:

5.0

The inside of units are poorly lit so I could only go there during daylight.

Rating:

3.0

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

Rating:

5.0

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Rating:

5.0

Thank you

Rating:

4.0

Had for multiple years. Clean, dry and secure.

Rating:

5.0

Professionalism all around. Thank you.

Rating:

5.0

your facility was conviently located for my needs.

Rating:

5.0

Excellent

Rating:

5.0

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

Rating:

5.0

They was very helpful

Rating:

5.0

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

Rating:

5.0

Excellent attention paid to my requests.

Rating:

5.0

Thank you

Rating:

1.0

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

Rating:

5.0

Great experience with cust service representative

Rating:

4.0

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

Rating:

2.0

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Rating:

4.0

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Rating:

5.0

very helpful and friendly staff

Rating:

5.0

Wary to get in and out. Secure. Great people there.

Rating:

5.0

All great

Rating:

5.0

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

Rating:

5.0

None

Rating:

3.0

Stored our RV in an outside space. Just fine.

Rating:

5.0

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!