Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good location near the thruway with a lot of trucks and trailers. Used their mobile app to pick up and return the truck. Will use again.
William M.
Rating:
4.0
Efficient, friendly staff
PATRICKJAMES JR C.
Rating:
5.0
Customer did not leave a comment.
ANDREW G.
Rating:
4.0
Simplify your web site and stop trying to sell me stuff while I try to reserve equipment
Your site is so convoluted I had to call and sit on hold for half an hour
Robert L.
Rating:
5.0
Customer did not leave a comment.
Zachery S.
Rating:
5.0
Not bad service
Charles C.
Rating:
3.0
Equipment : Tow Dolly worked 1st time , but 2nd it was disoriented. Had to return without using it to its fullest .
The Guy was a bit rude . May be long day for him handling the place all by himself . There need to be more people working at this location so one can assist the customers properly .
Sudhir P.
Rating:
5.0
Customer did not leave a comment.
MICHAELJACOB T.
Rating:
5.0
Customer did not leave a comment.
TRACY LEE S.
Rating:
5.0
Customer did not leave a comment.
Justin P.
Rating:
4.0
Customer did not leave a comment.
Daniel D.
Rating:
5.0
all is good thanks.
MICHAEL K.
Rating:
3.0
Customer did not leave a comment.
COLINK B.
Rating:
5.0
Ensure adequate and visible staff.
MICHAEL O.
Rating:
5.0
Customer did not leave a comment.
BRANDON MARK S.
Rating:
3.0
I would not recommend u-haul app
Kaitlyn R.
Rating:
5.0
Customer did not leave a comment.
Robert V.
Rating:
3.0
Customer did not leave a comment.
Alana S.
Rating:
3.0
We waited almost 30 minutes to pick up the truck. There was only one person working. There was long line of customers. All of them are complaining. It happened 2nd time with us. The person was nice but the weight was too long.
Anderjeet G.
Rating:
5.0
Customer did not leave a comment.
Kenneth R.
Rating:
2.0
The online pickup took forever. It was not quick & easy. When we returned the truck we went into the location to save time. We had filled the gas to the level we received it. The agent never said anything to my husband, but when we received our email receipt he had charged us for gas. Then we had to call customer service and prove it with our receipt to get their credited. Luckily we had taken a picture of the gas gauge also. This took another 30 because we were in hold a long time. The truck was fine, however the pickup and returning of the truck were a hassle.
ROBERT B.
Rating:
5.0
The online ordering process was quick & easy. The call to Uhaul was more time on hold than on the call. The truck and rented blankets were ready when we got there.
The truck was easy to drive...much better than the old days with standard transmission.
Great experience...again.
One thing that would help...offer Advil for the next day. We did alot of moving in a short time.
Maryanne T.
Rating:
5.0
Customer did not leave a comment.
KENNETH F.
Rating:
3.0
Customer did not leave a comment.
Joseph T.
Rating:
5.0
Customer did not leave a comment.
Tony R.
Rating:
5.0
Counter personnel were very cheerful and helpful.
Michael H.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
Molly O.
Rating:
3.0
Hold times on the phone are way too long!
Melissa S.
Rating:
4.0
Customer did not leave a comment.
Jack D.
Rating:
4.0
The spot was a little hard for parking a camper, but it was adequate.
Daniel L.
|
Overall Experience
Rating:
5.0
Great truck to get the job done.....maybe a better radio!
Terry B.
Rating:
5.0
Customer did not leave a comment.
gretchen B.
Rating:
4.0
We parked our RV in an outside space.
garry l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roland L.
Rating:
3.0
Customer did not leave a comment.
Kaitlyn M.
Rating:
5.0
Customer did not leave a comment.
Dennis C.
Rating:
5.0
Customer did not leave a comment.
Gary F.
Rating:
5.0
Customer did not leave a comment.
Matthew N.
Rating:
5.0
Customer did not leave a comment.
Matthew N.
Rating:
5.0
Customer did not leave a comment.
Matthew N.
Rating:
4.0
Nothing comes to mind. The people working there were so pleasant to eager to explain everything.
Jerome K.
Rating:
5.0
Customer did not leave a comment.
emil D.
Rating:
1.0
The truck smelled like smoke. And we were charged an extra $15 for no reason/incorrectly and now trying to deal with that!
Chris B.
Rating:
5.0
Customer did not leave a comment.
DENISE P.
Rating:
5.0
Customer did not leave a comment.
Stephen F.
Rating:
4.0
Customer did not leave a comment.
Kenneth C.
Rating:
4.0
Your computer system was down and has to wait in line for almost an hour but your guy made the best of the situation. This is why I am still giving an average average rating.
David P.
Rating:
5.0
Customer did not leave a comment.
peter M.
Rating:
3.0
Customer did not leave a comment.
Eloise J.
Rating:
5.0
Customer did not leave a comment.
JOSEPH A.
Rating:
1.0
I had a 10: 00 appointment got there at 9:40am waited over 1hr. 30 minutes only 1 person working. No computers working. Returned the trailer at 5:30pm couldn't even get in the driveway every entrance was blocked
gary L.
Rating:
4.0
Customer did not leave a comment.
Joseph P.
Rating:
5.0
Customer did not leave a comment.
Edward G.
Rating:
3.0
Customer did not leave a comment.
Karan H.
Rating:
1.0
Uhaul wasn't available even though there was a guarantee it would be available. Had to drive 20 miles away to pickup the truck. Then I have been charged for fuel at the end even though I dropped it off with a full tank. I called customer service and was told I would recieve a call back and have heard nothing.
Lucas F.
Rating:
5.0
Customer did not leave a comment.
Chris S.
Rating:
5.0
Customer did not leave a comment.
SABINA B.
Rating:
5.0
Customer did not leave a comment.
AMYM S.
Rating:
2.0
Rude ignorant lady at return.
Thomas B.
Rating:
5.0
Never have any problems at this location! Quick in and out.
RONALDTYLER JR C.
Rating:
3.0
Having just one person working on a busy weekend is not a good thing. The man working was trying to do his best but got behind. It shouldn't take that long to pick up the truck
Paul S.
Rating:
5.0
Customer did not leave a comment.
ANN D.
Rating:
3.0
Thanks
KEVIN L.
Rating:
3.0
Long line and 1 person working at the counter. Finally gave up and figured out the online return.
PATRICKCHARLES V.
Rating:
4.0
Customer did not leave a comment.
Joseph W.
Rating:
5.0
Customer did not leave a comment.
Thomas S.
Rating:
4.0
Customer did not leave a comment.
Spencer G.
Rating:
5.0
Transmission wouldn't shift. Had tonlet off gas and re apply ....with the truck empty. With it full it was only worse
Steven B.
Rating:
5.0
Customer did not leave a comment.
Shane S.
Rating:
5.0
Customer did not leave a comment.
Mary C.
Rating:
5.0
Customer did not leave a comment.
Christina F.
Rating:
5.0
Employee was friendly and very helpful.
Robert B.
Rating:
3.0
Customer did not leave a comment.
Seth H.
Rating:
5.0
Customer did not leave a comment.
Paul H.
Rating:
5.0
Customer did not leave a comment.
jan A.
Rating:
5.0
Customer did not leave a comment.
Tom Z.
Rating:
4.0
Customer did not leave a comment.
DAVIDMICHAEL S.
Rating:
4.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Fix app to save drivers license info
Ken M.
Rating:
3.0
Very hard to understand, not clear enough what to do
Yaniv R.
Rating:
5.0
Customer did not leave a comment.
Robert R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ed M.
Rating:
4.0
Night check in way to many pictures to take in the dark...
Matthew S.
Rating:
4.0
Seemed possibly understaffed, had to wait a while to see someone. But she was very nice and efficient once we got started, so still an overall positive interaction.
Evan S.
Rating:
3.0
Customer did not leave a comment.
JEFRY S.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Thomas S.
Rating:
1.0
My truck had a cup holder full of cigarette ash and smelled like smoke. Not great for someone with asthma.
David N.
Rating:
5.0
Customer did not leave a comment.
jeff W.
Rating:
5.0
Customer did not leave a comment.
Chris W.
Rating:
2.0
The attendant was unfriendly. I felt like I was annoying him. For drop off no one gave us any direction. Just told me to do it on line but not where to put the trailer. Staff was very unwelcoming.
Michele D.
Rating:
1.0
The mobile phone pick up was a disaster. You guys need to fix that ASAP
robert U.
Rating:
5.0
Customer did not leave a comment.
Frederick P.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
4.0
Inside rubber bumper on the left wall was laying on the floor. I put it back in the gove several times but it kept falling out.
Jerome M.
Rating:
5.0
Customer did not leave a comment.
JENNIFERLYNN G.
Rating:
5.0
Fast and easy
KIRKG S.
Rating:
5.0
Staff was friendly and helpful. This was my first time renting a u-haul and I would definitely do it again using use this location.
Maryanne F.
Rating:
4.0
Have more available staff .
William W.
Rating:
5.0
Great experience everything was smooth and stress free. Dealing with some rental places not a good experience. Highly recommend Transit rd/ Depew location.
Darlene B.
Rating:
5.0
Customer did not leave a comment.
Donald H.
Rating:
5.0
Staffed were extremely friendly and curtious. Would definitely use Uhaul again at the Depew location.
George D.
Rating:
5.0
Customer did not leave a comment.
Cherri G.
|
Overall Experience
Rating:
5.0
Elaine was extremely helpful with our process.
Paul Z.
|
Overall Experience
Rating:
5.0
There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.
Michael S.
|
Online Move In
Rating:
3.0
The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038
alissa v.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher S.
|
First Impressions
Rating:
5.0
Great service, very accommodating and courteous staff!
mary joan D.
|
Overall Experience
Rating:
3.0
Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.
Robert B.
|
Online Move In
Rating:
2.0
Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!
ANTHONY J.
|
Overall Experience
Rating:
5.0
Very fast and very helpful.
Jason k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN M.
|
Overall Experience
Rating:
5.0
Elaine was knowledgeable, friendly and helpful.
Made the experience pleasant.
David J.
|
First Impressions
Rating:
3.0
Somehow water leaked in and soaked a few items
JOHN D.
|
Overall Experience
Rating:
5.0
The inside of units are poorly lit so I could only go there during daylight.
Claudette R.
|
Overall Experience
Rating:
3.0
I had no trouble moving out. But I could not understand why my
storage unit was so unbelievably cold and damp. I found the lights
in the hallway going off very annoying. Otherwise everything was o.k.
ANNETTE B.
|
Overall Experience
Rating:
5.0
Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload.
Thank you for the experience,
Russell Bertola
Kathy B.
|
Overall Experience
Rating:
5.0
Thank you
John M.
|
Overall Experience
Rating:
4.0
Had for multiple years. Clean, dry and secure.
KATHLEEN M.
|
Overall Experience
Rating:
5.0
Professionalism all around.
Thank you.
william r.
|
Overall Experience
Rating:
5.0
your facility was conviently located for my needs.
james s.
|
Overall Experience
Rating:
5.0
Excellent
John M.
|
First Impressions
Rating:
5.0
Best staff and helpful if i had to use a U-Haul location again i would choose the transit location
Jasen B.
|
Overall Experience
Rating:
5.0
They was very helpful
michele h.
|
First Impressions
Rating:
5.0
Absolutely a great place for storage! Reasonable pricing, friendly staff!!
COREY W.
|
Overall Experience
Rating:
5.0
Excellent attention paid to my requests.
Ron J.
|
First Impressions
Rating:
5.0
Thank you
janet M.
|
Overall Experience
Rating:
1.0
I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck
christina h.
|
Overall Experience
Rating:
5.0
Great experience with cust service representative
Deryke s.
|
First Impressions
Rating:
4.0
Area a little crowded. The location needs more acreage and storage for UHaul equipment.
john w.
|
Overall Experience
Rating:
2.0
Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.
Michele P.
|
Overall Experience
Rating:
4.0
Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.
Kathy B.
|
First Impressions
Rating:
5.0
very helpful and friendly staff
dominic g.
|
Overall Experience
Rating:
5.0
Wary to get in and out. Secure. Great people there.
kevin s.
|
Overall Experience
Rating:
5.0
All great
Ayman A.
|
Reservation
Rating:
5.0
Was very pleased with the climate control, access hours, and security.
Staff were pleasant and well informed.
mary joan D.
|
Overall Experience
Rating:
5.0
None
James C.
|
Overall Experience
Rating:
3.0
Stored our RV in an outside space. Just fine.
garry l.
|
Overall Experience
Rating:
5.0
The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!
Dawn N.
|
Overall Experience
Rating:
5.0
The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.