Customer Reviews for U-Haul Moving & Storage at Tulane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Tulane

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Charon S. on

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Aaron W. on

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michael D. on

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Counter service fast, hooked up quick and safe, loved it all

Walter C. on

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Make sure that you get a return slip to a local U Haul in my area. I had to drive 200 miles to return it to Tulane Ave. when I checked out the car hauler the lady told me that I could return it to Plaquemine La. So when I brought it to Plaquemine the lady there said I hade to pay extra 140.00 to return it there and she was very rude to me. This will never happened to me again. I still had to pay a late fee because I had to go back to New Orleans. I think you owe me my 68.00 for your mistake.

Michael H. on

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Trailer leaked in the rain and contents got wet.

Jueron M. on

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Everyone was excellent

Charles M. on

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William N. on

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System could be easier. It took three swipes before it excepted my credit card.

Lowry J. on

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Gabrielle H. on

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Instead of having conversations about who's picking you up and how you all don't want to do things properly while 5 customers wait, just do your job! I had an online pick up. The truck was never pulled out of line up and we waited so long for assistance, it was canceled. When I went in to adv the two reps of the issue, I got chuckles and ummhmmms. They then claimed they didn't have trucks for me to use, after the one I booked was sitting there. It took a few minutes for them to give me a truck. But their attitudes were horrendous!

Jeanne S. on

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James, the manager was very helpful and pleasant. There was a bit of a wait when I arrived, but the UHaul reps dealt with the customers and the line promptly and with a good demeanor.

David G. on

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James was excellent .

Stephen K. on

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Mauricio F. on

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Mary D. on

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Heat from the engine gave me a 1st degree burn on my shins. I told the yardman about it, and he said, hey, I just send them out and take them in. I'll never use this location again.

Sherwood C. on

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naida L. on

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They over charged me and I'm still waiting to get my money back

Brian D. on

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It's a great crew at this location

Colleen C. on

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lady who checked me in had a attitude. First phone call the lady got everything wrong.

Brian D. on

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This best people to rent From

EMILO A. on

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Scott was really great!! He helped me lock on a last minute rental “U-Haul” and it came in clutch!!

Byron H. on

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Michelle was exceptionally helpful!

kerry W. on

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Excellent service

Troy G. on

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Victoria S. on

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Willie G. on

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Just keep doing what you're doing

william S. on

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Anthony F. on

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What should have cost me around 80.00 dollars. Cost me 170.00 to rent a 20 foot truck. I asked for a 26 foot truck and was told they had none on the lot. But when I picked up the 20 foot, they had two 26 foot on the lot.

john F. on

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Don't change a thing. Customer service is outstanding. Thanks

Mark N. on

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Jill M. on

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Hasaan R. on

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Not all but just one person made it bad she was vary rude I want for my reservation Get to the Connor the lady tells me I don’t have a reservation just walk of so I hade to spake. To one of the managers She located the truck people the rude don’t need to work if they have a Attitude

Franchelle R. on

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Both times I rented a truck something was wrong with you When I want to pick up one of the woman was so Rude

Alfreda G. on

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Malcolm C. on

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Brian D. on

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Everyone at this location is very helpful an get things done so I'm very thankful for the team that's there

Keith K. on

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joanne b. on

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The manager and everyone that I came in contact with were exceptional people. They knew my situation and they bent over backwards to help me.

JACQUELINE K. on

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The place is rat infested. Rat poop all over my belongings and when I checked out we found a dead rat. Very disqusting!

Maria A. on

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James noticed my storage unit was empty and called to see what was up! That was so helpful since I had been trying to contact someone about terminating my contract and I couldn't reach anyone.

michael s. on

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Angelique couldnt have been better in every way. Knowledgeable kind understanding. If it hadnt been for her i would have had an emotional meltdown after a grueling few days. Give her a raise

CLARENCE F. on

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EXCELLENT👍🏾👍🏾👍🏾

sharon n. on

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Line was long to door, 1 person working, no air conditioning. Rental truck slow. Assigned storage had lock on door, took 20 minutes for someone to remove. Waiting caused lost time to return truck.

Guillermo O. on

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Check in and Check out was backed up considerably prolonged. Inadequate staffing with very inefficient computer system made for very long wait time. My 8:00 rental wasn't done until 8:40.

Patricia F. on

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Excellent. 10. Plus. Would do business any day. Keep up the good work.

amanda g. on

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:)

Andrea W. on

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NO COMMENT

KIERA W. on

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Staff is very nice but this place has a major pest problem. Most of the items in my unit had to be thrown away or deep cleaned as it was covered in rat feces and urine. Traps aren't helping!

Emory B. on

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Thanks for making moving so easy and for being the best crew!

Gene V. on

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Very Polite and helpful

John R. on

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A

Yinka F. on

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The only reason U haul didn't get excellent from me is: they charge $15 late fee even if you are a day late. Otherwise, it was a pleasure using them.

Ava D. on

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I was very impressed and satisfied and I would like to thank You very much and I liked all the smiling faces

Ashley W. on

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The staff was so kind and helpful. It was so secure and convient to access my things. I highly reccomnet to anyone else!

Joyce O. on

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Line a little slow at first but once you get to the counter, they are very through.

John R. on

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a

NICOLE C. on

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Overall I think the experience of using Uhaul U boxes for a long distance move was good. Although upon arrival my couch had a hole in it and some of the furniture was scuffed all in all not bad at all

Asha M. on

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I moved out due to rat infestation. I had to throw away 5 baby items since it was covered with rat feces. I've stored twice at Public Storage without problem. Front desk lady was uncaring.

Vanessa D. on

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The service I received was excellent from you all it only took 10 minutes and I was out of there yeah I'll work real fast y'all have a good team going I never been waited on so fast thank you all.

Julius w. on

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Great service all around!

beth n. on

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Had a good experience

heather vrae m. on

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I have had nothing but problems using your facility and have moved my things out of the unit and your customer service is garbage. I will tell everyone I know to stay as far away from uhaul as possibl

Connie L. on

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I’m too old to move myself!!

Kim M. on

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The customer service at this facility is excellent! Many thanks!

Zirielle J. on

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I enjoyed the great customer service especially the manager. She was great at her job.

Janet R. on

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The staff and manager were extremely helpful! They saw I was in a time crunch for a flight and made my transition smooth

shannon r. on

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Brooke-Lynn was amazing, she made sure I was taken care of even though the computer was not making it easy.

samuel p. on

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Thank you for our storage time with U-Haul Moving & Storage at Tulane. We were well pleased.

patricia v. on

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The one and only reason I am not eating the facility as excellent is because my boxes and mattress where covered with mice/rat pellets of poop. And, we found a dead - the unit had the worse smell ever

Charminetta A. on

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Very friendly and helpful staff

gabou m. on

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Thoughtful and helpful, Theresa

Chelsea M. on

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The experience could have been better had the store had better customer service. Every time you would call the store the calls would be forwarded almost always leading to one having to come in.

lance c. on

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Ms. Ruth and her staff were very helpful and accommodating.

Kelley S. on

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The facility was very clean and convenient. The staff was very helpful and friendly!

THOMAS S. on

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Everyone was very helpful May need more counter agents on the weekend

Kamil F. on

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They were scheduled to open at 7:00 and they didn’t until 7:30 then acted like it was totally fine. They were helpful after that but no sense of urgency at all.

Katherine C. on

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Exceeded my expectations. The staff was knowledgeable and friendly and based an my experience, I would highly recommend this UHaul location and storage.

April M. on

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Was denied my reservation. Said there was a policy issue preventing me from getting my free first month. Ended up having to rush to get a storage unit; opted for a local competitor.

Delphaine Y. on

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👍

Jacob B. on

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Best moving experience.

ANGELA M P. on

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The Service and Storage facility was great.

Christine G. on

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This place has a severe mouse and roach problem. They will NOT warn you beforehand. Many of my items were damaged. I am thoroughly disgusted! There is no excuse for such poor maintenance!

Ming T. on

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Moved out on the 15 of June but was still charged the entire month . I should been refund for half month rent of storage .

Ashaki C. on

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Storage paid up until 24th I moved on 2nd , was denied prorated rent. I was told by 2 phone reps it should be prorated. Safe to say U guys making double money on the same unit.

james c. on

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The general manager was a true gem, not only did he dig our box out in record time he did it without complaint and in the rain all the while taking care of a heavy saturday work load.

Nicole W. on

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Rats & Roaches all in my property that I wouldn't come back r recommend no one