Customer Reviews for U-Haul Moving & Storage at Tulane

10,725 reviews

2801 Tulane Ave   New Orleans, LA 70119
(Mid City corner of Tulane and Broad)

(504) 821-3300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 821-3300

2801 Tulane Ave
New Orleans, LA 70119
(Mid City corner of Tulane and Broad)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All employees that I encountered the interaction was awesome.

Demetres W. 
Rating:
5.0

I had a special request to change vehicles and it worked out great with sincere helpfulness

Mark M. 
Rating:
1.0

Truck 1. Gave me the wrong key Truck 2. Engine wouldn't start and stay running Truck 3. Hadn't been swept out, and was gross I returned it early the same day I rented it, and they still tried to charge me for keeping it overnight until I called them on it.

Benjamin P. 
Rating:
5.0

Easy and quick

James Y. 
Rating:
5.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

Let me rent the cargo vans for one way trips! But everything was good at Tulane Ave.

Kaitlyn P. 
Rating:
5.0

Very easy pickup

Cathleen C. 
Rating:
5.0

Customer did not leave a comment.

Renato C. 
Rating:
4.0

They did what they could to assist me with the debacle.

Marcia M. 
Rating:
1.0

I have two experiences with this location. First is the storage rental and second is dropping off a one way rental from Alaska to here. Prior to relocating to New Orleans I came to this location to store personal items I had in Tennessee. I used UHaul.com to rent a trailer that I would pick up in Alaska and also a storage unit from the Tulane Ave action in New Orleans. The storage unit included a free month with a qualifying one way rental-the 6x12 trailer I rented. When I get to the location to store my items from Tennessee the person at the counter tells me I need to pay for storage unit even after I explain the promotional offer. I relented and said I would call UHaul corporate and sort it out later. One month later, after having picked up and paid for the one way rental trailer, I was charged for another month of storage. After dropping off my trailer at this location I had to speak with 3 people, two from corporate customer service and one from the Tulane Ave location before I was offered a refund for one of the months I was charged for the storage unit. Regarding returning the trailer to this location: My experience has been frustrating. I picked up the trailer in Alaska and had 12 days to drive from there to Nee Orleans, which I did. Yet when I get to the Tulane avenue location I was charged an extra day because I dropped it off late. I dropped it off at 2:31pm and it was supposedly due back by 11:15am. I asked the receiving employee to not be charged for the extra day and was refused. I accepted this at first but then realized that due to differences in time zones I was really only 16 minutes late as 2:31 central time is 11:32 Alaska standard time. I picked up the rental trailer at 11:13 Alaska time. I decided to call UHaul where I spoke with a customer service representative and then someone from there escalation department who says they left a voicemail with the regional UHaul manager regarding this issue (and the storage unit). I was told the Tulane Ave location would call Me as they were the ones able to refund the money for the extra day. When I spoke to the person at the drop off location about refunding the extra day I was told that the dispatching site in Alaska was responsible for refunding the charge and that time zones do not make a difference in the times. If I picked up at 11:15 in Alaska then I had to drop off at 11:15 in New Orleans. I was also told that UHaul builds in extra time for the rental to ensure the renter has ample time to get from point A to point B. In my case it was 12 days. There a couple of problems with this. If I am told I get 12 days then it should be 12, 24 hour days. If time zones are disregarded then I wasn't given 12 full days. I was given 11 days and 21 hours to get from A to B. Most of the time this is okay, but there are variables when you are moving from a landlocked place like Juneau, Alaska. The most significant is determining which ferry to use and what route to drive. The ferry you choose determines where you drive from. Moreover, some ferry drop you off further north in Alaska, halfway down British Columbia, Canada or in Bellingham, WA. A ferry ride may be a few hours to overnight to several nights. The ferry I used went to Price Rupert British Columbia. We left Juneau at 6:15 pm Sunday and arrived 10:45pm Monday and couldn't start driving until the next morning. The. We set out on our journey that was greater than 3500 miles. The last two legs of this drive were 1000 miles and over 800 miles, respectively, with less than 8 hours in a hotel in between. We arrived in New Orleans at 4 am and had the trailer returned to UHaul in less than 12 hours. I get it I was technically late per UHaul contract verbage. Yet, I don't feel like it's great customer service. It to mention that the Tulane Ave manager contradicted what two corporate UHaul customer service reps told me regarding who is responding or reimbursement. I even took their advice and called the dispatch site in Juneau who also said it was the drop off site's responsibility and gave me her regional area manager's phone number. I called. No answer and no ability to leave a voicemail…

David M. 
Rating:
3.0

The girl helping me reserve my rental was not professional at all

Puala V. 
Rating:
5.0

Need to take action more quickly,l wait unnecessary time when I return the truck,they told me everything was done after l ask 20 minutes later yummy but overall good 👍

oscar M. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
1.0

The key did not work for the drivers side door. The staff said I could just get in the passenger side.... When I arrived to drop the vehicle off, the attendant told me I was good and I'd receive an email. I never did. So 3 hours later I called the location. I was placed on hold for 20 minutes. I hung up and called again. The customer service lady told me that they never checked me in when I got there hours before, had given the attendant my key. She Asked what time I dropped off. I was then placed on hold for another 10 minutes. Finally they picked up and said I should get an email now. I don't know who has 30 minutes to waist on hold because people completely neglected to do their jobs, but I was quite aggravated. Very unprofessional location that has made me think twice about ever renting from the Uhaul company again.

Jessica M. 
Rating:
4.0

The security access codes to the storage facility did not operate on occasion. The office staff is helpful/transactional but certainly not friendly.

Maria G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alesia M. 
Rating:
1.0

I was looking forward to making this review. Let me preface, I am a bartender at a restaurant and value good reviews and rely on them for my livelihood. The customer service here was some of the worst I have ever encountered. The staff was not specific with any directions and not helpful with any of my questions. At 7am, it seemed like they could care less and I was bothering them to do their job. My gas tank was 3/4 full and the gas cap was loose. When I returned to the location to pick up my tow dolly and car, I explained this to the staff. They exclaimed “did you do the walk around like I told you to?! Do you have a picture?!” I shook my head and just walked away. I had no patience for that ignorance and poor service before a 10 hour drive/move. The New Orleans location on Tulane is trash and I will never use Uhaul again because of them.

Kyle K. 
Rating:
3.0

Air

RAINELLE S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
1.0

I returned the truck that I agreed to pay 29.95 for with the exact amount of gas that I left with. I offered to stay with the man that was checking in the trucks and he assured me it was ok for me to leave. I wanted to go through everything with him but he insisted. I received a receipt for the rental and my card was charged $98 for fuel. THIS IS UNFAIR! $60 more dollars than I agreed to and the fuel was at the exact level. I was ripped off and I'm going to take this above everyone's head if I don't get refunded. Additionally, I'm going to give this location the worst review from all four of my email addresses and have everyone I know do the same. Thanks for nothing scam artists.

Colin M. 
Rating:
4.0

Customer did not leave a comment.

Lori C. 
Rating:
4.0

Customer did not leave a comment.

Royal B. 
Rating:
5.0

Everything here went fine.

Fred H. 
Rating:
5.0

Thanks

Somige A. 
Rating:
1.0

The screw up from the first place pushed the day back an hour and a half, then the 2nd place changed my drop off from the St Claude address to the Tulane address. Then customer service told me I would have to wait to speak with someone if I wanted to change it back. At that point I dropped it off at Tulane ave (again, not the address I requested) and by the time I got there, it was closed. The next day was charged a $20 fee. Worst customer service ever.

doug K. 
Rating:
5.0

Everything was great, quick and easy. Truck was clean and ready to go. Customer service was fast and easy.

Joseph G. 
Rating:
4.0

Some facilities offer 24 hour access.

Jeremy C.  |  First Impressions 
Rating:
1.0

There was actually a couple of condoms and text Tori inside of the U-Haul truck that I had to actually throw away with gloves and my kids had to witness that it was kind of very offputting so I'm gonna have to open a dispute with my bank account for that reason I took pictures of the stuff when I threw it away in the trashcan

Leslie G. 
Rating:
4.0

The check out process was too long and I was frustrated with the amount of pictures I had to take.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

rose B. 
Rating:
5.0

I have been doing business at this location since I mover to NO 4 years ago. Great staff behind the desk and in the yard. Will continue using them

Glenn W. 
Rating:
5.0

Everything was great. Thank you

Varlander G.  |  Overall Experience 
Rating:
5.0

I did not want to rate the location poorly but I was double charged on tolls and have had to take steps to ensure those charges are cleared. Very frustrating.

Noah S. 
Rating:
2.0

Charged for gas disputes

brenda M. 
Rating:
5.0

Customer did not leave a comment.

stephanie P. 
Rating:
4.0

Customer did not leave a comment.

ISREAL N. 
Rating:
3.0

Check in was fast & polite once agent got to vehicle, and I know they are busy with other stuff, but on arrival, a "we'll be with you in a minute" would be nice, instead of standing alone with no one in sight.

Marjean G. 
Rating:
1.0

Customer did not leave a comment.

ladrina D. 
Rating:
5.0

Customer did not leave a comment.

EMILY C. 
Rating:
1.0

Did remote check in took over 30 minutes to get paperwork and another 10 minutes to find someone to find the truck. No gas in truck and mileage was wrong. Then upon returning they charged me for 178 miles when it was on 24 miles. Now contesting a $255 charge

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

The customer service line was long and there seemed to be no one interested in helping the customer.

Melanie V. 
Rating:
1.0

Horrible! They lost the key to my rental so I was told they couldn't honor my booking. I was then given a bigger vehicle that I didn't need and used more fuel. The service was the worst I've ever had in my life. The agent was sitting down, cursing, smoking a vape, and speaking very derogatory against the staff and customers in front of everyone. Complaining about how she hates this place and will be quitting- again this has nothing to do with me or my reservation. Upon returning I had to go back into the store 3 times because no one was around for the mobile drop off. I have already advised everyone to NEVER use this location. This is the second time I've had awful service and I will not be using the uhaul brand again. This location needs to customer service training.

Kenisha R. 
Rating:
1.0

The manager repeatedly screamed at me to get out after I questioned the bill. It was terrifying. Both the staff and the location were awful. I recommend going somewhere else.

Jennifer H. 
Rating:
5.0

Everything is fine

ANDREWJ H. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Friendly and helpful staff. There were several customers there when I was and the staff moved us through the process quickly and efficiently

Stephen M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

My bike was stolen, the storage door was broken the elevator trapped my furniture on it then the elevator trapped the help I paid to move my things I paid 164 dollars and was not refunded my money

ebony S.  |  Overall Experience 
Rating:
2.0

don't be rude. they didn't have all of the equipment and materials I requested.

Nicholas W. 
Rating:
2.0

Customer did not leave a comment.

Brett S. 
Rating:
1.0

When I pre-ordered the rental I selected the size and equipment I needed. I even took a screenshot of my order. When I arrived, the order on file had equipment I didn't need tacked on and not the one thing I did need. The one associate working was having a personal conversation with a guy and it wasn't until a line formed that she says “well there's a line so I have to go”. I obviously thought he was a customer, he wasn't. Associate was disinterested and disengaging. I was given a key and no direction on where I could find my rental or equipment. Problem 1: They didn't have the equipment I reserved. After having to find an employee outside, I was informed they didn't have any. Went back inside to get the quote fixed and waited in line again. Problem 2: Upon finding vehicle, the driver side mirror was completely knocked off and sitting in the passenger seat completely shattered. Vehicle was a mess and appeared to have been hit. I went back inside and said I wasn't using that vehicle. Waited in line again and got a new quote. Problem 3: The second vehicle given to me was blocked behind a line of trucks and a giant curb and completely inaccessible. I went back inside a 3rd time to get this resolved. Associate was not empathetic and took her time before helping me. She ended up going outside to find a truck that was accessible but ended up wondering around and asking a coworker to just ramp the vehicle over the curb. A few moments later the vehicle crashes over the curb and sidewalk and pulls around into the parking lot. The sound and act of the vehicle going over the curb probably doesn't meet company standards. While the pictures matched for the walk around…..(another customer advised me about the walk around text as again the associate was not helpful) ….the windshield appeared to have had a couple rocks stuck under the wipers because there were two streaks ingrained in the glass across the windshield in a perfect arch. After 50 minutes, 2 vehicles, no equipment that I pre-ordered, 3 contract corrections and an employee who was in no way empathetic or respectful of time, I was finally able to leave. I will never visit this location again.

Marshall P. 
Rating:
5.0

Customer did not leave a comment.

Van S. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Wendolyn W. 
Rating:
3.0

After check in for a pick-up, have someone available in the yard to help. After waiting in the parking lot for about 5 minutes, I had to hitch up my trailer and then go looking for someone for help finishing up.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
2.0

Truck condition was average. However, I drove it for 9 miles and refilled the tank with 1.7 gallons gas, which means that unless the truck gets less than 5mpg (website claims up to 10), truck had at least as much gas as upon rental. Nevertheless, location tried to charge me for 2 gallons of gas. This is fraud, either because the truck actually gets 2mpg as opposed to the website claim, or because I was charged for what I had already done. I had to call and then go back to the location to argue with the representative, who then refused to go outside and simply look at the gas gauge. Luckily, I had my receipt for purchased gas. Bad service and fraud.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Everyone was helpful and accommodating.

Meoshonti K. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA F. 
Rating:
3.0

No one walked around the vehicle with us to show us how to operate it. Asked a few people and they redirected us to someone else. We also sat around in the lobby for 10 minutes before someone asked to help us.

gavin M. 
Rating:
1.0

You had one person working inside for about 20 minutes and finally someone came in. We were supposed to be able to check out the vehicle at 9 but didn't get checked out till 1015. Also they had a long line of people waiting in the sky walked up to the counter and started talking to the second woman who came in to work and basically cut in line when she could've just said sir you need to get in line and wait like everyone else. Last, I was supposed to have the truck from nine till five but she only let us have it till three. And your website is terrible I couldn't get checked in or checked out online because if I could I would've

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
1.0

The general Manger of this location is rude, they charged me for fuel when the receipt has the same 1/8 gas as the pickup receipt. I explained to him that I'm a regular and never had issue from this location before and that we won't be using this location as our drop off location any longer. We rental one way to deliver supplies to contractors every month with no issues until today. So whomever is over this general manager I need him or her to contact me at there earliest, that general manager has a nasty attitude, rude and doesn't deserve to be in management.

DARRYL B. 
Rating:
1.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Not a bad Job.

David E. 
Rating:
5.0

Easy checkout, Truck was ready per the scheduled time.

JC H. 
Rating:
5.0

Customer did not leave a comment.

Albert V. 
Rating:
3.0

Customer did not leave a comment.

Kaitlin R. 
Rating:
5.0

Customer did not leave a comment.

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

the elevator was not convenient. It was a real hassle to use the passcode and the door would not stay open long enough to load your stuff.

Sanford G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marleme S. 
Rating:
3.0

I had to reschedule my move twice due to issues at this and the marrero location.

Casey S. 
Rating:
3.0

The truck wasn't clean also I got there about 40mins early they told me that my truck wasn't there I sat there until 12 noon which was my pick up time but they wouldn't give me a truck when they had 7 trucks out there. I should have been given a truck instead of having to wait for my pickup time to get a truck.

Eugene T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

n/a

EARTHEA E. 
Rating:
2.0

Very slow checkin even though I had done the preckeck online. Only one customer ahead of me, but I waited 20 minutes to be served. The trailer connection went well, the handler was competent and edficient. But the inside staff was very slow.

Arthur Z. 
Rating:
4.0

need more staffing during busy times - long wait at check-in (& app wouldn't let me complete online)

Karl F. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Eugene P. 
Rating:
1.0

The representative which helped me was very professional, patient, helpful and pleasant! JoJo Now on the other hand when arriving at the truck the inside was wet, someone left the window down and it was raining! Also it definitely was not cleaned, there were ashes in the cup holder, a tin Diet Coke can with the bottom cut out with drug paraphernalia in it! Horrible which means the truck was not cleaned or sanitized! I asked the gentleman he came with a towel and I express to him you may want to get gloves because of the tin can either the drug paraphernalia in it! He went for another towel picked it up and discard it and came back with a mop to get the water up from it raining in the passenger side window! Also I asked can I leave my car parked in the spot, one guy said no but never said where to park! I moved my car to another spot and another guy said you can't park there, so I asked where can I park, he replied by the storage but across the street. I moved my car for the 3rd time across the street from the storage and another gentleman said “Oh you can't park there!” At this point I'm pissed off 😡 because I'm wasting my time for the rental trying to find somewhere to park! I said well, where the hell am I suppose to park?! If I can't park in the last 4 spots I've pulled into? He said you can park by the storage but don't be gone to long because your car will get towed! I would never, ever rent another truck from this location due to The GENTLEMAN who worked there with the attitudes and being unprofessional ! The lady in at the desk I commented her and appreciate her! When I returned the truck I specifically expressed to the gentleman I was paying the total with another card and the lady stated I'm putting this in the alert so they would know your not paying with the card on file. When he came in from checking the truck he said here's your receipt I said how can you generate a receipt when you haven't asked for the method of payment? He said oh when I put the mileage in it automatically closed the ticket. I asked him what was the purpose of me setting up another method of payment if you did what you wanted to do? This experience beside the Lady at the counter JoJo o would rate it as a NEGATIVE!

Taneschia C. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
2.0

Customer did not leave a comment.

Kathie M.  |  First Impressions 
Rating:
1.0

I used the 24/7 system. When I logged in I was allocated a particular truck. At the same time ,inside the u haul center that same truck was given to someone else. When I told a u-haul worker they told me the other person had the key so he gets the truck, that I had to go inside to get another truck. I went inside and there were four people on line. I had to wait half an hour to be heard. I had movers waiting for me who I had to pay starting at 8 am. I had arrived at U-haul at 7:10 am to pick up a truck I needed at 7:30 and did not leave until after 8 am through no fault of m y own. This system does not work and until this flaw is corrected, 24/7 should be shut down. The staff told me this happens all the time. This is no way to run a rental truck business. Very dissatisfied. The stress caused to me was unnecessary. Moving is hard enough.

nicole S. 
Rating:
5.0

n/a

Erica W. 
Rating:
5.0

Have more people working inside the office cause I waited 45 minutes before I get waiting on

JEFFREY A. 
Rating:
5.0

The only thing that confused me is when someone contacted me today August 19, 2022 asking when was I bringing the truck back and it has been back the same day I rented it. But everything else was great.

Joseph A.  |  First Impressions 
Rating:
3.0

Nothing really

Terence M. 
Rating:
1.0

Bad customer service, dirty truck, smells like smoke… workers don't give expected service

AngelA D. 
Rating:
5.0

Customer did not leave a comment.

Kira D. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
5.0

Bestservice

RICKEY W. 
Rating:
5.0

Although it was early Tuesday morning Ms Ruth was such a delightful woman. She along worked the customers in line and assisting customers on the phone.

deborah J. 
Rating:
4.0

Outside of the app being a waste of time, the staff at this facility were nothing short of professional. Speaking for my interaction and several others I witnessed, the customer service here was fantastic.. cannot give them higher cudos!

Gregg M. 
Rating:
3.0

I recommend that customers really check their rental in and out. The employees treat u like family. They meet and greet u, and very helpful. The only problem I had with my vehicle is the seat had a lot of dog hair on it and it smell like a dog.

Michael S. 
Rating:
3.0

the truck that was rented to me had a check engine light on and the gentleman at the store was not really helpful and i had to drive the truck with the check engine light on for 1400 miles not knowing when it might breakdown!!!

Praveen M. 
Rating:
4.0

Staff was rude and unhelpful. Guy told me to go to the woman who told me to talk to the guy. Took extra time out of my busy day. Staff gave contradicting information. Won't use this location again.

JAMES B. 
Rating:
5.0

The Tulane Ave staff were friendly and professional. They were helpful in solving an issue I encountered after returning the Uhaul truck.

Shawanah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keflyn F. 
Rating:
5.0

Customer did not leave a comment.

Lowanda W. 
Rating:
1.0

One cashier with 12 people in line at opening on Sunday morning. Not fair to the guests or the cashier. NO information that express let's you skip the line. Thankfully, had the lot manager help me out. But completely unclear form the emails how to use the express system. Got a text Saturday, but not Sunday with a link? Thanks to express, was allowed to skip a 1hr+ line which would have been insane when we are all paying for helpers.

Scott C. 
Rating:
1.0

Took 20 minutes at the counter even with a reservation, empolyees decided their conversation was more important. Cost was way too high for what i needed it for.

Logan L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
1.0

I’ve tried to reach this location multiple times about my bill and no one ever called back, Only to find out my things were sold, I’m currently going to work with a lawyer to file a suit against this company

casey C.  |  Overall Experience 
Rating:
2.0

I arrived at the store and was told there were no vehicles available. I went to the parking lot and reserved a vehicle. I believe a vehicle was available and the agent was getting off and was ready to leave so she said there were no vehicles available. I rented a storage unit too. I was told the unit is open from 7 to 10. I made it to the unit to unload the truck at 9p…the storage was closed. I came back this morning for 7:30 and the unit still was not opened. I am moving my belongings to the Public storage across the street for better customer service

RONALD W.  |  First Impressions 
Rating:
4.0

No complaints!

ANTHONY J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kara M.  |  Overall Experience 
Rating:
1.0

They don’t follow proper protocol my card was charged extra 30.00 for parking it in the parking lot after hours which I was instructed to do because my return time was 5:30 and they closed at 5 I never had a bad experience with uhual until I went there crack gears hang out and smoke ceavk in the facility euthanized the door opens for a customer to enter

Troinisha G.  |  Overall Experience 
Rating:
2.0

Great people. Poor roof. My stuff got wet. But who cares and who is going to do anything about it.

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrlynn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marilyn B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

april l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G.  |  Overall Experience 
Rating:
5.0

U were Excellent thanks again 😊

betty jean j.  |  First Impressions 
Rating:
5.0

Thanks for everything

lovel a.  |  First Impressions 
Rating:
5.0

The customer service professionalism was overwhelming appreciative...from the front desk, truck service-mam, and the custodian. While conversing with the custodian regarding my need, she took the time to provide resources that saved hours from completing my move. At a time of "moving" through discombobulation, the NEW ORLEANS, TULANE U-HAUL CENTER, is a great place for storing needs. Thank You for asking!

SONYA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheila w.  |  Overall Experience 
Rating:
5.0

The young Rep you have by the name Cameron is Amazing...Find more People like her you can't loose.

elicia j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlotte P.  |  Overall Experience 
Rating:
1.0

This location was very disorganized

TYREE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

antoin c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendell H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rohonda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA J.  |  First Impressions 
Rating:
5.0

All was easy to use and access! We really appreciate it!

Francisco C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jessica p.  |  Overall Experience 
Rating:
2.0

I was never emailed my receipt.

Kevin W.  |  First Impressions 
Rating:
1.0

I was very disappointed 😔 the unit was damaged by hurricane Ida 08-29-21 and know one call me to come check on the unit I paid additional 4 months of rent before I found out

Hazel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shanira S.  |  Overall Experience 
Rating:
5.0

All was good, thanks!

Francisco C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandee S.  |  Overall Experience 
Rating:
1.0

Reserved a 4 bedroom storage or 4 room storage and when I went to put the furniture in the storage unit was a closet. I talked to the manager Brandon Pierre and he was very rude and said that’s all they had available. I stood talking with the associate before he even came out the office and his office is literally one step away. We went back and forward about the storage not being a 4 bedroom unit. He said the person that helped was working from home and didn’t know what sizes the storage units are, I told they should have knowledge of anything they are selling from uhaul. Brandon gave me a refund on the storage but I feel I should get a refund for the truck that I used and loaded for nothing. Tulane Ave. UHaul is very unprofessional and unorganized. Would not recommend anyone to that one.

LaShanda T.  |  First Impressions 
Rating:
5.0

Brandon demonstrated Excellent Customer Service.

Darnell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mamie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

meryold d.  |  Overall Experience 
Rating:
5.0

Brandon was very Helpful and Knowledgeable. I wish I could give him 20 ⭐️

Darnell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tramaine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chasity J.  |  Overall Experience 
Rating:
5.0

Brandee and Brandon were amazing. They both were knowledgeable, helpful, and extremely pleasant.

linnell s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
4.0

So far, so good...thanks for all the help!

Laura T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Earl s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette M.  |  Overall Experience 
Rating:
3.0

I move n two days later i come check my unit i see roaches it was lil baby so i kiil it few days later i move some stuff from the storage n un pack roaches so i moved everything out didnt even stay a full month.

melvin h.  |  Overall Experience 
Rating:
5.0

🙏🙏🙏

Terry M.  |  First Impressions 
Rating:
5.0

Thanks fo your assistance

Ashley H.  |  First Impressions 
Rating:
2.0

When changing over ownership about a year and a half ago, within 10 minutes someone backed a U-haul truck into my car and caved in the driver door. The reception was unhelpful and said they could not check security cameras and I was given a contact number to call. No one answered this number or responded to my voicemails. I assume that it was the business that backed the truck into my car, it cost me a $500 deductible. I would in no way shape or form recommend such a business to anyone.

michael f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Betty S.  |  Overall Experience 
Rating:
3.0

Deben mejorar la limpieza y el orden en la oficina y en las instalaciones de almacenamiento

Nelson C.  |  Overall Experience 
Rating:
5.0

No issues. Was a very nice experience

Bhekinkosi N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mamie B.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful

Tricia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

daphne j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W.  |  Overall Experience 
Rating:
5.0

AC was broken very hot inside the office Area

Virginia F.  |  First Impressions 
Rating:
5.0

Thank you for keep my thing s safely

Martoria J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myesha S.  |  Overall Experience 
Rating:
1.0

Attendant always has a attitude the young lady wit the draidlocks every time I pulled up at the u-haul she turns her nose up all the time I speak she never speaks back that's one of the reason. Why I'm placing my things in another storage unit somewhere else

Darnell B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana p.  |  Overall Experience 
Rating:
3.0

If the office staff was not so slow it would have been excellent. They are in no hurry to do anything even when the place is full of customers.

Tyrone T.  |  Overall Experience 
Rating:
3.0

No A/C Slow computers making wait times for excessive

LORI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalind H.  |  First Impressions 
Rating:
5.0

I moved from Louisiana I was treated with respect

David A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lillian s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ronald Y.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

patrick p.  |  First Impressions 
Rating:
5.0

Best experience ever❤

Arielle P.  |  First Impressions 
Rating:
1.0

Moved out of storage unit. Told store desk employee and followed their instruction. I was getting emails about my stuff being there and my payment was late. I called and told them I moved out. I got emails about stuff going up to auction. I called and told them I moved out. I left a few things because I could not get them. I told desk employee. I even asked if they had somewhere I should throw the few things I had left. I have asked multiple times to speak with manager. Waited on phone for hours multiple times for almost a year. Was told he would return my call ever time after being placed on hold for unrealistic amounts of time. Was told he was hooking up trailer, filling up propane, checking truck, over in storage. None of these things should take almost two hours. He has never returned my phone calls. My account was sent to collections for over $1400. I am so disappointed and disgusted with the staff at this facility. I did everything I could to get this matter straightened out. The employee instructed me wrong. Had I known this would happen of course I would have done it differently. The manager avoids his duty to speak with customers and discuss important matters. I would not recommend this facility at all nor any Uhaul facility if I can not get this off my credit history. I should not have to pay for a storage unit I moved out of. I can not drive four hours to speak to a manager face to face. I am now going to reach out to headquarters on the matter.

Mary B.  |  Overall Experience 
Rating: