Customer Reviews for U-Haul Moving & Storage at University

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at University

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DENISE MICHELE M.
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Customer did not leave a comment.

DENISE MICHELE M.
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Customer did not leave a comment.

MATTHEW M.
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Customer did not leave a comment.

RICKY F.
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It leaked power steering fluid all over my driveway?

Lynne G.
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Customer did not leave a comment.

matthew J.
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10/10. Easy process. Great customer service. Repeat customer for sure.

Samantha S.
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The customer service was amazing. They let us keep the containers for as long as we needed, and it made our lives and job much easier.

Mark G.
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Employees were great - both of them when picking up and dropping off.

Vickie K.
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I was glad to see Anthony back, things run a lot smoother when he is on site

james C.
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Anthony went above and beyond for us. Always has.

michael W.
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Customer did not leave a comment.

Shawn C.
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Customer did not leave a comment.

John B.
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Angie was fantastic seamless service.

BRUCE S.
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Customer did not leave a comment.

Mike T.
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Customer did not leave a comment.

CAROL M.
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Customer did not leave a comment.

diane B.
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Came in to pick up truck, waited on by Kenny. Great guy, they were busy, he was friendly, made you feel like you were important, gotus going and on our way. Great personality too!

Sharyl F.
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Customer did not leave a comment.

Janet Q.
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Customer did not leave a comment.

vinod R.
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Customer did not leave a comment.

Benin M.
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Customer did not leave a comment.

Robert K.
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A bit disorganized but Kenny was excellent

richard W.
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Customer did not leave a comment.

TODD E.
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Check in and out was simple and a pleasure - I will return!

William L.
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Customer did not leave a comment.

Steven R.
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Very easy to reserve day and time for pickup of truck. I completed check in and payment option using U-Haul's online service app. It was faster getting in and drop off. would use this location next time. Service men working were very kind and helpful, great experience.

MICHAEL H.
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Customer did not leave a comment.

Michael B.
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Staff were friendly and did a great job making sure the trailer was clean and meeting our needs.

thomas L.
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Customer did not leave a comment.

Cheryl P.
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Pick up required me to repeat the entire process completed when making the online reservation. Truck was dirty, check engine light was on, another “wagon” looking maintenance light was on, the visor was missing from driver side. Wont do this again

Tom W.
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U-haul guaranteed the tow dolly would be at a location just 1 mile from our home. Then at Midnight, they sent a note saying I would need to go 20 miles out of my way to pick it up. One brake / turn signal light intermittently did not work. I am still waiting on my $50.00 " guarantee" refund.

Eric S.
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This location is way too busy for one person to be working the counter. While I'm trying to pick up the trailer the guy was trying to help 2 other people that walked in after I did. The latch on the trailer and door were hard to open.

karen W.
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Customer did not leave a comment.

shardae G.
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My card has been over charged for no reason and I've paid off all balances I will be to speak with a manger tomorrow

Kevin C.
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Clean the uhaul inside. Our good chairs have a grease spot from the back of your u haul. Plus I was charge for pads I never rented and the middle seat belt was missing!

adnan I.
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Customer did not leave a comment.

Shelley S.
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Employee who signed me in was very nice and helpful!!

Jessica S.
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Please enforce masks be worn by customers and employees

Leon T.
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The inside of the truck was very nasty. We used a container of sanitizing wipes in the parking lot of U-haul before we could take the truck. You'd think that in a pandemic that cleanliness would be important to any establishment. I checked in with my smartphone, to save time, but when I went in to get the key I had to wait a half hour (witch cut into my rental time) to get the key. The service rep was holding it while having a long conversation with the costumer at the counter. I will use a different location in the future. This was a very bad experience.

Justin F.
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The workers were all rude except for 1. The trailer They tried to tell me that I couldn't tow anything with my explorer, even though I have towed the same trailer I was referring before, from Uhaul, from that store. The trailer that I was given had a flat tire that I asked about. The guy hooking up the trailer said, " Oh, it's fine." I decided to check the pressure. It wouldn't even read 10 psi. He then proceeded to over fill all of the tires by 10 psi over maximum. He said, "it's better that way." I was not impressed to say the least. I will never go back to that particular store. Very disappointed.

STEPHEN D.
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Vehicles need inside windows cleaned other than that. Great service for the number of workers

Angela M.
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The cargo van I reserved was not on the lot. The guys spent more time discussing this amongst themselves than addressing the issue. Eventually, he decided to rent me a 10ft truck "for same price" as the van I reserved. However, my insurance went up from $10 to $14. Also, my fuel expenses were higher. I only drove 29 miles and had to put over $7 in gas in it. The truck looked like it belongs in a junkyard. And overall, the guy was not very professional. I was there over 30 minutes before I finally got the truck. Will not use U Haul again!

ALEXANDRA G.
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Professionalism, when I called to inform the company I needed to cancel my car tow. The man said,"saw were closing your gonna have to hook it on yourself." He did not let me explain the situation.

Wanda B.
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Extremely friendly and helpful staff.

Dereck W.
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Kenny, Anthony and Mike is are a great team of gentlemen. I appreciate their excellent customer service.

Brian R.
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Checking in online online seems to do nothing to 'speed' the process. I had to tell the person several times I checked in online, and he still asked for my license. I was passed off to three separate people with the 'manager' shouting across several counters at me to hook up to a trailer and come back and complete the contract. I had no idea which trailer, and when I did back up to one the attendant told me it was broken. The next trailer needed a 'jumper' harness to complete the hookup. After that, I followed the attendant back and he proceeded to help someone else instead of finishing the process. There seemed to be three lanes with one empty. To top everything off, employees were not wearing masks though most patrons were. Only one put on a mask later when he saw me waiting to 'finish the contract'. I have used u-haul several times over this past summer to move, help my mother-in-law move, and then help clear out a house for a deceased family member. The process could be drastically improved with a mobile checkout device or clear training on mobile check-in. The place was busy on a Saturday afternoon, and there wasn't a total lack of friendliness, just disjointed service with a lot of waiting. The 5x9 trailer was barely big enough for the mower. The mower had HDAP aggressive tires, but I couldn't back it into the trailer even with diff lock. I had to get a bit of running start to get it in the trailer. Needs some diamond tread or traction after the ramp. I would have rented the 6X10 van trailer; but there is no option for a ramp, and the tie down points are too light. A 7x14 van trailer with a ramp/door would be a nice option for people with 1/2 ton trucks and a towing package.

VICKIE K.
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Normally I receive prompt & good service but this was not the case this time. I called 4 times to reserve a van was put on hold, each time waiting 4-5 minutes, finally hanging up. I stood in line for 40 minutes before I got into my van. There was not a single person who wasn't frustrated. The person standing behind me in line was from out of town and wanted propane, she ask me if this was a comedy skit. If this was my first time I would not be back.

sherry W.
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nothing

Kevin E.
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Tried to pay cash because I was a day late on travel and they wanted more money. They refused to allow me to pay cash and charged my sister's credit card because she made the reservation. Not happy about that.

Candy R.
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Customer did not leave a comment.

Frederick H.
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need more counter personnel

kara G.
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Nothing you all are amazing thanks so much

TODD E.
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The entire visit went well. Thank you,

Tony C.
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Customer did not leave a comment.

KEVIN E.
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Customer did not leave a comment.

edward C.
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Customer did not leave a comment.

ANDREW P.
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Customer did not leave a comment.

stephanie F.
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Nothing at all! The staff was quite friendly & professional! They all deserve to be cloned! Keep up the good work!

shontique l. | First Impressions |
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Great staff at the University location!!!

Gregory S.
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Anthony is ALL about customer service. Anthony cares to share.

emmary J.
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Customer did not leave a comment.

KEVIN S.
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Nothing.

margarita r. | First Impressions |
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Customer did not leave a comment.

Erika S. | Overall Experience |
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Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.

ALYSSA W.
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Customer did not leave a comment.

kathy C.
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Just wanting to know why there was not a handle to roll the window down on the drivers side. Passenger side had one thought that was kind of different. It would have made much easier to adjust the mirror

John G.
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Customer did not leave a comment.

betty W.
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i love this Location..it wasn't very far from my old home or my new address.please stay there at thtat location..very conveinit for me.

GERISA E.
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Customer did not leave a comment.

Aramis J.
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The trailer was impossible to unhook. I had to undo the hitch to get the trailer off. Should probably teach people how to unhook before leaving the lot.

Michael M.
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Customer did not leave a comment.

daniel W.
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Kelly G.
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STEVE F.
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Kelly W.
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Customer did not leave a comment.

geoff G.
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Mgr. , Anthony is exceptional!

Winfred S.
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All was good except the pads the package of pads was infested with roaches.

Megan B.
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Customer did not leave a comment.

robert B.
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Customer service was great the process was fast and easy from beginning to end

Katrina M.
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Anthony was very professional and made my experience nice and quick.

tuan D.
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Customer did not leave a comment.

roger H.
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I thought the guys helping would be more attentive to the customer. They seemed appear we were there but not overly helpful nor interested.

Heather P.
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Do not allow smoking in the trucks, there was a stale smoking smell. Otherwise it was easy to use.

Brett O.
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Customer did not leave a comment.

ROBERT H.
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Customer did not leave a comment.

JEFFREY S.
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Customer did not leave a comment.

karen M.
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N/a

PORTIA A.
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Very helpful

Thomas B.
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Customer did not leave a comment.

Kevin D.
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The people who work here are wonderful. They are extreamely helpful and polite.

Deanna W.
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Customer did not leave a comment.

Mary B.
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Mask policy posted on door but not followed by staff or customers. Van was well maintained and exceptionally clean

James P. | Overall Experience |
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Anthony is a good guy he takes care of his workers and customers

James W.
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Better instructions in vehicle on how to operator lights and mirrors.

justin E.
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Tire on the driver side of the car hauler blew out even though there was no glass or puncture to the tire. We called and waited 30 minutes before getting a uhaul roadside assistance representative. Then waited another hour for the dispatched mechanic to arrive, who noticed another tire that was in poor condition on the passenger side of the car hauler. 2 hours into our drive, the driver's side rear tire had a leak, so we had to stop every 45 min to put air in the tire. Do yourself a favor and go to Ryder or another moving company.

Michael P.
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Customer did not leave a comment.

Shanna T.
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I used the online reservation system to reserve the van. On my way, I did the online pick up. When I arrived, I still had to go inside to get the key, and I had to wait approximately 10 minutes to get the keys due to other people being in line inside. I did the online reservation so that I could pick up the van and go due to time restraints. It would be nice to not have to go inside when doing the online pickup due to waiting for people who just walked in. The employees were very friendly and once I got past the initial hitch with getting the key, everything was smooth.

Jason B.
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The overall experience was good but the truck I had needs some drive line maintenance. Had a terrible vibration.

Jodi C.
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Very accommodating. Great service!

irene P.
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One package of pads had wet spots. They were still usable.

james A.
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Customer did not leave a comment.

rob G.
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Angie was the driver she was awesome very good and so helpful!!!

Todd S.
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Great customer service. Very friendly!

Raymond G.
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Customer did not leave a comment.

dawn p. | Overall Experience |
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I will never go thou this place again they over charge me n i didnt have truck 24 hours im not paying it what my money back

MIRANDA C. | Overall Experience |
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Customer did not leave a comment.

JUSTIN R. | First Impressions |
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No climate control storage options, at this facility.

kathryn d. | Overall Experience |
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I received 2 past due notices,after we had cleared the unit,including a notice sent to my son!! We were paid until August 8th!!

MONA R. | Overall Experience |
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Customer did not leave a comment.

felicia b. | Overall Experience |
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Customer did not leave a comment.

timothy l. | First Impressions |
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Good Job Guys

Stephanie L. | First Impressions |
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Customer did not leave a comment.

dorothy l. | Overall Experience |
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The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank you

buffy f. | First Impressions |
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The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109.00 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.

JENNIFER W. | First Impressions |
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Storage closes too early and I got locked n the gate, due to a malfunction.

tashawni i. | Overall Experience |
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Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thing

terri d. | Overall Experience |
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The staff was very helpful and friendly. Very much appreciated for their service.

Reckel G. | Overall Experience |
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Thank you

rodrick d. | First Impressions |
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The guys were professional and nice and prompt

bryan m. | Overall Experience |
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Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..

todd d. | Overall Experience |
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The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewhere

summer h. | Overall Experience |
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Exceptional service, real customer service.

felica s. | Overall Experience |
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Price increased for no reason.

Malakai S. | First Impressions |
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Was told they had plenty of units available & to stop by later in the week to reserve one. Went in later in the week and they said all were gone and that I should have reserved one when I came in last

lora p. | First Impressions |
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Thanks for being kind!

rowan m. | First Impressions |
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Friendly and helpful service! Greatly appreciated!

kyle f. | Overall Experience |
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Great experience- move in to move out...

terri d. | First Impressions |
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The people is always friendly, when I go into their facility.

mancy p. | First Impressions |
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Anthony is always very nice and professional whenever I use his services. He addresses me by my first and last name😄 I'm always satisfied with him and his employees! My needs are met every time!

earl t. | Overall Experience |
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Beautiful!! Loved how the manager went out of his way to make things easier.

felica s. | First Impressions |
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Great customer services and always able to accomodate me.

Linda Mae O. | Overall Experience |
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I was very pleased

Geraldine J. | Overall Experience |
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Thank you for the first month free..it was a great help for me during my process of a divorce. Your employees were very helpful and kind. If I ever need a storage you will be my first choice.

ROSEMARY l. | Overall Experience |
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Your prices are just a little too high compared to other places around the city

floyd l. | Overall Experience |
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Very good service.

david a. | Overall Experience |
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VERY GOOD ,GENERAL MANAGER ANTHONY RAZI WAS A GREAT HELP.

Suzanne T. | Overall Experience |
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Very accommodating!

christine l. | Overall Experience |
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The staff was above exceptional. Very friendly and courteous. Helped me with moving boxes and help with movers

LATTINA M. | Overall Experience |
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Great facility

adeleke o. | Overall Experience |
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Courteous staff members.

kevin s. | Overall Experience |
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Would not use again

wonder t. | Overall Experience |
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Awesome service very helpful

No reviews have been submitted for this location.

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