Customer Reviews for U-Haul Moving & Storage at University

Rating:

5.0

I was worried that I didnt follow regular return procedure through app and that I overestimated my miles. But I was charged only for the miles I drove and not doing the 'return my truck' didn't cause problems. Appreciate that it was a hassle free experience

Rating:

5.0

Nothing

Rating:

1.0

Rented out a uhaul with only one side of working lights

Rating:

5.0

I don't know

Rating:

5.0

Staff was friendly and helpful. Good experience.

Rating:

3.0

I had people waiting for me and there was very little gas. It said 27 miles as soon as I got it. So I had to buy gas and had people on the time clock waiting for me. I do not understand why 1/4 tank is target vs full tank like rental cars.

Rating:

4.0

Make sure gas levels are what you say they are before pikup

Rating:

1.0

Filthy truck I asked them for a clean one and it wasn't by far clean at all , key fob was taped to get her where I had to work with the key to get the ignition to turn on.

Rating:

5.0

Everyone was inviting and helpful! Great help

Rating:

2.0

small bits of broken glass and trash in the equipment dropoff area. People very friendly and helpful, though.

Rating:

5.0

Thank you for being straight up with me about prices and what to expect.

Rating:

3.0

Please Remind the customers of the hours on Sunday. if they have to return the truck on a Sunday at 6 and this location closes at 5 and then charge a after hour fee. This situation happened to me yesterday

Rating:

5.0

Convenient location, fast service.

Rating:

5.0

The gentleman that waited on me was very friendly.

Rating:

4.0

I used the truck it was ok.

Rating:

5.0

The only thing is, if you are a few days late getting stuff out. They do not prorate. You pay the whole month.

Rating:

5.0

This car hauler trailer made hauling a car 3 hours very easy!

Rating:

5.0

You have an awesome group with them one here in Peoria on university they took very good care of us. Thank you so much.

Rating:

1.0

If you want to be called a lier talk to the manager

Rating:

1.0

TAKE PICTURES OF YOUR ODOMETER AS THEY CHARGED ME FOR 293 MILES WHEN I ONLY DID 85!!!!!

Rating:

3.0

Headlights on truck didn't work called was put on hold never talked to anyone

Rating:

5.0

have an attendant accompany the renter to confirm the condition of the truck, mileage and answer any questions when handing over the key.

Rating:

5.0

The man at the counter yesterday was exceptional. Nice younger man with longer dark hair. He explained everything well and even came out to make sure the tailor was attached correctly. Easy process and definitely will use them again.

Rating:

5.0

Stay the same friendly helpful

Rating:

5.0

The staff has been awesome and always very helpful. Everything was easy access.

Rating:

3.0

billing is screwed up

Rating:

5.0

Truck was not clean. I warmed truck up in cold. Store is not the same. Clean and maintain fleet.

Rating:

5.0

Service was great and the whole experience was streamlined. I know we’re a weed free society, but maybe not have your employees blaze up in the point of sale area. Sends the wrong message

Rating:

2.0

Trailer was not checked in properly by employees when I returned it. I now have to pursue a refund for the overcharge.

Rating:

5.0

The guy that was working the register was extremely helpful and absolutely amazing! I didn’t catch his name but he is such a nice person! Perfect fit for this kind of job!!

Rating:

5.0

James and his team did an excellent job accommodating our U-Box pic up. He was there on Sunday to drop the trailer/u-box so I can pick it up to load and returned the next day. Overall very excellent experiences.

Rating:

5.0

Good location, good people to deal with, will use again

Rating:

5.0

Please thank the man that checked us in. I apologize that I did not get his name. He was very professional and nice to work with. Our experience was a good one. Happy Holidays

Rating:

4.0

The staff was always friendly and helpful. I rented units for 11months and no issues. I will recommend to everyone.

Rating:

5.0

The pick up and drop off locations were both great-great customer service! Thank you!

Rating:

5.0

Everything was great

Rating:

3.0

Mice traps were broken open and luckily I didn’t put any food in there.

Rating:

5.0

Thank you for providing transportation everything was perfect and great customer service!

Rating:

2.0

I rented a van online, after walking around trying to find it for 5 minutes, we went inside and I had to wait another 5 minutes to even be greeted. They immediately told me they didn't have anything and blamed the online system for renting out something they didn't have. After I pushed, they looked into other options and were able to find me a small truck. The truck REEKED of weed and I had to drive with the windows down to avoid a contact high, it was sooooo bad. (Did I mention it was 20 degrees outside). Now I get my receipt and they charged me for gas, even though I returned it with 3/4 of a tank and I got it with 5/8!!! I put more gas in the tank than you gave me and you charge me, after not having my vehicle, giving me a nasty smelling truck and when I try to call the office I get a recording that says "we are having technical problems, please call again later."

Rating:

5.0

Nothing at this time

Rating:

5.0

The guys at this location are very cool my husband and I laughed the whole time we were there. You can tell there's a good vibe amongst the employees and the energy is very welcoming there my move-in was smooth and I have no complaints

Rating:

5.0

Have truck ready they had to clean the back out had some small lose pieces of wood

Rating:

5.0

Excellent,customer service was very good

Rating:

2.0

Haven’t got my money back on my card yet

Rating:

3.0

The vehicle check-out process is geared to young, tech-loving types. I prefer the old paper system that doesn't require me to mess with smartphone websites.

Rating:

5.0

Great job!

Rating:

4.0

Spray some lubricant on all the doors!

Rating:

5.0

No problems. Highly recommend.

Rating:

1.0

When I tried to move my furniture the office staff told me I can only move during office hours and that their have been a lot of break-ins at the meadow brook location in Peoria Illinois

Rating:

5.0

The mgr was instrumental in a quick rental and very courteous.

Rating:

1.0

Rating is 0

Rating:

5.0

Nothing that I know of.

Rating:

3.0

I had no problem with this company nor it's location

Rating:

4.0

It was a big problem that I didn’t like but everything else was great

Rating:

3.0

My family and I had seen cockroaches in the back of the truck behind the wooden parts

Rating:

3.0

(1) The first 26' truck had a blown tire. Didn't know it until we drove away. That should have been known/seen by the Uhaul employees before giving it to us. So we immediately drove it back and exchanged it for a second truck. (2) The second 26' truck had both of its front tires almost blown. Like, they were so bald and the tread was so worn that there was threading coming out on both tires. That was a dangerous situation, and again, should have been seen by employees and never presented to a customer to drive away. I asked for another (third) truck. (3) The third 26' truck started kind of funky. Like, it wouldn't just "start up" like normal. It would sound like it was about to die, and then at the last second start. But it did always start on the first try though, so I didn't think it was a problem. Well, on my way back from the move, while on my way back to return the truck, after I filled it up with gas, I went to start it, and it was dead. This was after just having driven it for the past 40 miles, so there's no way it should have had a problem starting. I never had left any lights on or anything causing it to drain the battery. I used roadside assistance and it was about 60 minutes from the time I had the issue to the time the truck was jumped by roadside assistance and I could drive away to return the vehicle. What I had imagined was just quirks with driving a large truck (sounding difficult while starting it) turns out was in fact an actual problem. Again, there's no way that this same sound of difficulty starting was not noticed by an employee who pulled up the truck for me to take to begin with. Like, come on, Uhaul. You wasted a lot of my time because of preventable delayed maintenance issues on three of your trucks. I've learned I need to be attentive to the detail (apparently moreso than the employees) and to take more pictures and ask more questions. (4) Other than the 3 issues above, the people themselves were kind and generally attentive. The actual driving of the truck and usefulness experience was great. The price was fair. The ease of checking it out and back in was good too.

Rating:

5.0

I think you gudo a great job

Rating:

2.0

My credit card was charged twice for the rental. The employee that hooked up the trailer was very good. However, the employee that I talked with when returning the trailer did not seem to care. When I told him my name and that I put the trailer in the location I took it from, he said I was good to go. He didn't bother to check me in. The trailer was not checked in for two days and I was charged for 1.5 days when I had the trailer for about 3 hours. I will not use the location again.

Rating:

5.0

The engine light was on and that’s about it off top of my head

Rating:

5.0

It looks like to me You already did it, the Guys were kind and did a Alsome Job . Thank you U-Haul Team.

Rating:

4.0

Customer service was a little bit lacking but it worked out. They didn’t overcharge me.

Rating:

4.0

The vehicle was nice and clean. The brakes was a little touchy, otherwise it was acceptable.

Rating:

5.0

Nothing. Everything was EXCELLENT!!!

Rating:

1.0

Try not charging your customers twice for the equipment then expecting them to wait almost 3 weeks to get a refund…….. But they didn’t mind charging us an additional $45 cause the gas in the trucks tank was a sliver off, I’d never use U-Haul again for anything they suck!

Rating:

3.0

Friendly personnel on the desk

Rating:

5.0

The people were very friendly . And it's always great to get a free month storage. It was clean and just the right size..

Rating:

5.0

Thank goodness for the Meadowbrook Rd Location. Was suppose to P/U at a satellite location. Owner was not present (operating his primary business). Had the trailer there. Finally spoke with owner after a day of trying. Did not have the furniture or box dollys or furniture pads. He got frustrated and told me to go elsewhere. Went up to the Meadowbrook lane facility (which is where I wanted to go in the first place but the reservation center would not cooperate!). They were immensely helpful, transferred my reservation to their store and got me on my way with everything I needed! Moral of story, DO NOT USE SATELLITE LOCATIONS, PERIOD! I have had great experiences when dealing with real U-Haul stores many times over the last 7 years and will keep coming back.

Rating:

3.0

Make sure the customer knows that if they reserve a vehicle online that it won't be the same price in the store.

Rating:

5.0

Awesome team at this location. I prefer to come here due to the team's clear communication, timely assistance and overall work flow process, due to their efficiency

Rating:

2.0

the trailer I needed to rent was sitting with two flat tires and had been sitting out of service for a while. I tried to rent this type of trailer twice in two different weeks uhaul only had two? at that location. The uhaul employee sent me out to hookup the trailer myself even though he was not busy.

Rating:

4.0

The truck smelled too much like marijuana

Rating:

1.0

Truck was roach infested. Total loss of furniture due to bugs getting in it during move.

Rating:

3.0

The person at the desk was not very knowledgeable. I was told twice my trailer wasn't at the location however when I talked to someone else from the number I was given to check on my reservation that it was there. After 3 calls back and forth the lady told me she would call the location and straighten it out. She called back 5 minutes and said everything was good and I could pick up the trailer .

Rating:

5.0

The drop off process was client friendly.

Rating:

5.0

My belongings were very dusty and dirty when we came to pick my things up. We reserved a climate controlled unit but it was given to another customer. However, James was the ONLY reason we kept our reservation! He was so helpful and accommodating! We would come back again just becuase of JAMES!!! Thanks!

Rating:

5.0

It was perfect 👍🏾

Rating:

5.0

Awesome help from Mr. Jason G, he was able to get me a truck and a storage unit. I would definitely recommend the facility to family & friends.

Rating:

5.0

Love the team that works here. Super personable, speedy, helpful, and easy to work with.

Rating:

5.0

Thank you

Rating:

5.0

Everyone was very helpful and delightful

Rating:

2.0

I couldn't even access code to get into the storage unit to unload my truck, it's still have my items on it, and I have to wait until the morning

Rating:

4.0

Thanks you

Rating:

5.0

They staff was curious and well informed. They made the whole process easy and quick.

Rating:

4.0

I wasn't told that the storage closes at 10 so my access was denied and now I have to pay 10$ more for 24 hour access that's fine I just wasn't aware of it so I had to wait a while for after hour person which made my return of my truck late

Rating:

4.0

The staff was fantastic, and so helpful! The front office was clean as were the restrooms. However, when we opened the unit, there was broken glass on the floor. Thankfully we had a broom and dustpan in the trailer, so it wasn’t tracked in with my belongings.

Rating:

5.0

I was very impressed with the quality of service that was provided!

Rating:

5.0

I needed a storage unit right away and the storage at university was perfect with the perfect people to handle my need , I will always go back thanks a bunch 🙏

Rating:

5.0

Very friendly and helpful staff

Rating:

3.0

There was an older lady that checked me out when getting my last rental truck. She seemed annoyed, irritated and not friendly. Her tone of voice and facial expressions was unwelcoming.

Rating:

1.0

kept charging me for a unit i moved out of.

Rating:

5.0

I was very pleased and happy, the STAFf Very HELPFUL every time I was there.. Excellent Job!!!!! Thank You very much!!!!!! Rate them a 💯!!!!!

Rating:

5.0

Tyler was great, helped me out after I misjudged how much space I needed and was quick and friendly about it. Will definitely continue to utilize this facility.

Rating:

5.0

Crew was very professional thank you all.

Rating:

5.0

Just keep up the good work and the staff was excellent and yes I would recommend This U-Haul to everyone and thank you so very much. PS this how I spell my name Singerton Tate.

Rating:

2.0

Our unit was half filled with someone else’s belongings

Rating:

4.0

I originally chose a smaller storage unit but decided to upgrade to a larger one. The staff took care of this quickly. However, once I entered the storage unit, I saw leftover items from the previous renter. I did call the office to let them know that I'd pulled out all the leftover items. When I returned later that day to begin storing my items, the previous tenant's items were still outside the storage unit. Otherwise, this was a quick and easy experience. Thank you.

Rating:

5.0

Jason was great to work with!

Rating:

4.0

The prices raised every 6-months to a year. Got to be to much so moved our stuff. Clean secure place.

Rating:

1.0

For some reason, this company kept on emailing me even though I contacted them stating that the email had on file was not the correct email for the person renting their unit. I have never been to Illinois, and they refused to update it to the actual person renting it. Completely unprofessional. I feel bad for the person who was actually renting the unit, who probably never got a single notification.

Rating:

5.0

All staff was very friendly and helpful. Unit was dry and clean. I highly recommend their facility

Rating:

5.0

Anthony and his staff were professional, friendly and a source of assistance whenever we came to access our unit or to reserve a vehicle. It was personal and a well organized office. We will continue to seek services there for any moving needs we have. We moved our storage unit because we changed residence. It’s much more convenient. We enjoyed our experience with the University U-Haul facility and look forward to using them again. Anthony and his team were true friends.

Rating:

5.0

Love your service ❤️ Thank you 😊

Rating:

5.0

Very professional and felt confident that my Mother possessions where safe.

Rating:

4.0

Thank you, it was the perfect storage unit-I wound up not moving. Shawna was your #1 employee. TJ went above & beyond showing me where & how to use the keypad when the gate was suddenly closed one day. Some of the male employees need more training in customer service & to be taught to not be so lazy (only a few of them).

Rating:

2.0

The employee that not quite helped me was very unpleasant to deal with. Overall a very unpleasant initial experience dealing with that particular individual. Everyone else was great though so I was just unlucky I guess. My second visit was what should be expected however. Management was pleasant helpful and very professional so good job to that guy. The first guy really sucked though, he needs to work on it all or find something else to do.

Rating:

1.0

Nobody explained anything properly and some people just have stank attitudes

Rating:

3.0

When you cal you are ALWAYS put on hold. Very frustrating. It is clean but like everything else rates increase frequently.

Rating:

5.0

I had this unit for 3 months. From day one all the employees were friendly and very helpful. I would have like longer access hours but made do. I would recommend this facility to all my friends..

Rating:

5.0

Customer service is everything!!! Velma was AWESOME!!! Will recommend!!

Rating:

1.0

I lost the key to my unit and explained that I haven’t even used the storage unit. I asked them to just cut the lock and bill me for the month I had used it. The manager refused and started cussing at me. Telling me that he will continue to bill be until I find my key and get my stuff out. They now say I owe them $1500 in fees. WORST PLACE EVER!

Rating:

5.0

Very professional! Look

Rating:

1.0

Very bad experiences poor customer service skills do not communicate with you when you are communicating with them calling don't answer emails they actually do not find it OK when you close out and do not want storage they continue to harass and charge you for things that you do not want they are very very bad when you speak to them they speak down to you they do not communicate with you asked for a conversation they are very poor services I actually did not want the service anymore they have received a payment and was told to destroy Or remove items that was there They were no longer wanted to be thrown in the garbage and instead of doing so they decided to keep charging me so that they could still money from my account

Rating:

5.0

Anthony’s customer service was top notch! The facility where you could drive inside the building was amazing-I would highly recommend this service and facility.

Rating:

3.0

Facility needs more staff went there one day there was 1 person on their busiest day of the week how do we considerable amount of time just to ask a question. Later in the day when the rush was over they had multiple people there working. Whenever I called I had to wait on hold extensive amount of time.. Staff was nice and courteous.

Rating:

2.0

It wasn't explained that I had to take pitchers of the unit and go on line and dhow I was out of my unit. I then received an email telling me I needed to pay my rent Which I emailed back that I gave been out of my unit and turned in my key since September 23 as I knew the rent was due on the 24th, and I knew I could get a unit where my other things are for $40 vs $114. My unit for the $40 is a 5x10. So there was no way I was paying $114 for that tiny unit. I then got treating email to be assessed late fees on top of rent. Earlier I apparently went over on my miles was told when I returned the truck that I was good to go. Then I see where you took $40 extra besided the $31 I owed out of my checking account without notice, as I checked my emails at the time I seen you took the money out and there was none. I called and the manager said the would have it turned which it was about 10 business days later and after my automatic payments bounced due to the extra $40 that caused bounced check fees of $20 2x's and bounce check fees on my automatic payments. So taking this extra $40 ending up costing me an extra $80. So no I will only use you if I have to and nor recommend you to anyone.

Rating:

5.0

Very friendly, helpful, and knowledgable. Highly recommend.

Rating:

1.0

The general manager was super rude and non caring for his customers

Rating:

5.0

Very professional staff!

Rating:

4.0

I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is final

Rating:

1.0

The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for service

Rating:

5.0

Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.

Rating:

5.0

WILL USE HAUL AGAIN!!!

Rating:

5.0

Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.

Rating:

5.0

All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.

Rating:

5.0

Great staff

Rating:

1.0

The policies of this company are designed to screw people over. They will not reason with you. They may go as far as to try to manipulate and intimidate you. Everyone I know who has dealt with them has said as much.

Rating:

5.0

An efficient pleasant experience!

Rating:

2.0

Great staff at the University location!!!

Rating:

1.0

Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.

Rating:

5.0

Anthony is a good guy he takes care of his workers and customers

Rating:

1.0

I will never go thou this place again they over charge me n i didnt have truck 24 hours im not paying it what my money back

Rating:

3.0

No climate control storage options, at this facility.

Rating:

3.0

I received 2 past due notices,after we had cleared the unit,including a notice sent to my son!! We were paid until August 8th!!

Rating:

4.0

Good Job Guys

Rating:

3.0

The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank you

Rating:

5.0

The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109.00 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.

Rating:

3.0

Storage closes too early and I got locked n the gate, due to a malfunction.

Rating:

3.0

Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thing

Rating:

3.0

The staff was very helpful and friendly. Very much appreciated for their service.

Rating:

5.0

Thank you

Rating:

4.0

The guys were professional and nice and prompt

Rating:

1.0

Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..

Rating:

3.0

The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewhere

Rating:

5.0

Exceptional service, real customer service.

Rating:

4.0

Price increased for no reason.

Rating:

1.0

Was told they had plenty of units available & to stop by later in the week to reserve one. Went in later in the week and they said all were gone and that I should have reserved one when I came in last

Rating:

5.0

Thanks for being kind!

Rating:

5.0

Friendly and helpful service! Greatly appreciated!

Rating:

5.0

Great experience- move in to move out...

Rating:

4.0

The people is always friendly, when I go into their facility.

Rating:

5.0

Anthony is always very nice and professional whenever I use his services. He addresses me by my first and last name😄 I'm always satisfied with him and his employees! My needs are met every time!

Rating:

5.0

Beautiful!! Loved how the manager went out of his way to make things easier.

Rating:

5.0

Great customer services and always able to accomodate me.

Rating:

5.0

I was very pleased

Rating:

5.0

Thank you for the first month free..it was a great help for me during my process of a divorce. Your employees were very helpful and kind. If I ever need a storage you will be my first choice.

Rating:

5.0

Your prices are just a little too high compared to other places around the city

Rating:

5.0

Very good service.

Rating:

5.0

VERY GOOD ,GENERAL MANAGER ANTHONY RAZI WAS A GREAT HELP.

Rating:

5.0

Very accommodating!

Rating:

5.0

The staff was above exceptional. Very friendly and courteous. Helped me with moving boxes and help with movers

Rating:

5.0

Great facility

Rating:

4.0

Courteous staff members.

Rating:

2.0

Would not use again