I was overcharged for the rental of the15 foot truck for less than 3hrs and lessthan 50milesMICHEAL W.
Customer Reviews for U-Haul Moving & Storage at University
Peoria, IL 61604
(@ Univ & War Memorial Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KENNETH I.
Customer did not leave a comment.BRENDA R.
Even though we had to wait 30 minutes to pick up our reservation due to some internet issues, the person in charge acknowledged everyone, kept us all informed throughout the wait, kept people moving as quickly as possible and definitely appeared to run the operation like a well-oiled machine (barring issues beyond his control) while still being personable. We were in from out-of-state to help our Bradley University student move to a new apt. and will definitely let other Bradley University parents know how great this location was!Mark L.
Customer did not leave a comment.Scott J.
If sign says close at 6pm. Don't lock the door at 5:30pm makes doing business very hard!!!VALERIE G.
Everything was great !RICHARD C.
I was there around noon and the few staff I saw were very busy so it took a bit more time than I expected but the staff were doing their best.BRIAN M.
Rented a tandem axle open trailer. Pulled and rode great. Easy in and out at rental location.CURTIS W.
Great store, great customer serviceTRISTA C.
Customer did not leave a comment.Chrishawn M.
Customer did not leave a comment.Chrishawn M. | First Impressions
Customer did not leave a comment.MALYK P.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.Aimee T.
Customer did not leave a comment.CYNTHIA C.
Customer did not leave a comment.Patrick M.
The customer service is great. The employees are nice.JASON H.
Customer did not leave a comment.CHARLIE J.
Employees visiting enjoying each other and working together as a teamJOHN F.
Customer did not leave a comment.LORENZO C.
Good, friendly people at this location. They have always treated me with respect. This is always my go to place when renting a uhaul for Peoria moves. I will always recommend this location.TIMOTHY L.
Customer did not leave a comment.Elio F.
Customer did not leave a comment.SHAMIKA H.
Customer did not leave a comment.AMY R.
Customer did not leave a comment.Jordan G.
Customer did not leave a comment.REBECCA S T.
Customer did not leave a comment.KIM F.
I drove 19 miles and the party that hired the vehicle before me did not fill gas to fill tank and I had to fill 15$ worth of gas for using 19 miles.Sameer S.
Customer did not leave a comment.maria M.
Very friendly, helpful, and knowledgable. Highly recommend.lori c. | Overall Experience
Customer did not leave a comment.Jay E.
Customer did not leave a comment.James H.
Keep up the good work that you do to maintain a clean truck and promised on time to receive the truck I have no complaints I rent from u haul when I need too the staff is friendly thank youWALTER D.
The general manager was super rude and non caring for his customersAMBER B. | Overall Experience
Customer did not leave a comment.John H.
Customer did not leave a comment.KATRINA C.
Customer did not leave a comment.SHAWN Y.
Customer did not leave a comment.TYLER G.
A better system should be implemented in regards to refueling. I refueled based on the miles I drove plus 10% based on 10mpg. The employee was going to charge me $8 for underfueling because the gas hand was not directly on the white line (3/4). A slight fluctuation should be expected in a 15ft truck. I showed my receipt and the matter was resolved. I've been charged innapropriately once before.DORNECIA H.
Very professional staff!Antoinette K. | First Impressions
Customer did not leave a comment.James H.
Customer did not leave a comment.Noah C.
Customer did not leave a comment.Sheila J.
Customer did not leave a comment.Antoinette K.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.TERSAND B.
Friendly staff. Helpful and informative.Robert S.
Great service!CASSANDRA C.
I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is finalKATHERINE J. | First Impressions
Very friendly and helpfulDOUGLAS H.
.89 cents per mile is a little steep in my opinion but of course you guys will do what you feel is necessary.craig M.
Customer did not leave a comment.Monica R.
Customer did not leave a comment.KRISTAL H. | Overall Experience
Customer did not leave a comment.JASON H.
Customer did not leave a comment.Michael H.
The check out and return were very fast and efficient.LARRY W.
Customer did not leave a comment.harry E.
Customer did not leave a comment.kanesha B.
Clearer guidance regarding what to do once you pull up with the vehicle. It's clear WHERE to park the vehicle, but there was no one to give the keys to because the lot was understaffed - one hard working, friendly guy, parking/checking vehicles.John D.
Train employees to inspect equipment better. Said u didn't have equipment I requested when u did to try to just upcharge me for something more expensive then say your gonna give me a discount and don't!BRITTNI A.
Customer did not leave a comment.CHRIS P.
Customer did not leave a comment.Sharon J.
Open till 7pm is really nice.mary M.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Kenneth S.
I lived 25 miles from this location, there was a U-Haul dealer right in my town but they wouldn't/couldn't rent me a one way truck. Really???!!!charels C.
Customer did not leave a comment.TRACY F.
Customer did not leave a comment.Alfred A.
Customer did not leave a comment.ELDON L.
Customer did not leave a comment.HEATHER S.
Customer took my truck instead so I had to get another truck. I hope nothing happensFELICIA S.
Clean, well managed, organized.ADRIAN G.
Very clean and well organized business. I will recommend this business to those who ask, and get my business in the future.DAVID N.
The mileage calculation on my move was 4.5 miles per gallon. This is an unbelievable figure. I highly recommend that you reassess this calculation.ROBERT L.
Very helpful both checking in and checking out. ThanksSTEVEN W.
All of the people there were very friendly and helpful. Will definitely go back again when we need to rent anything.Connie O.
Customer did not leave a comment.CLAYTON A.
Gray salesman great response to customers needs at this location it's not very much that need to be doneLAMAR B.
Although they were very busy the day I arrived and my reservation was not yet in the system, Anthony was extremely patient and did everything possible to ensure that I left a happy customer. Anthony is the best.Peter C.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.RAYMOND C.
Even busy he acknowledge customers and worked quicklyMICHAEL W.
Customer did not leave a comment.DWIGHT H.
The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for serviceAMBER B. | First Impressions
The interior was dirty and windshield needed cleaned. The right turn signal did not work due to the lense holding water and blew the light bulb when it laminated However , the staff there was outstanding and everyone was very accommodating, I always do my business at this location.ANTAL B.
Customer did not leave a comment.darnell b. | Overall Experience
Very friendly pleasant and outgoingJULIA C.
Customer did not leave a comment.ELIZABETH M.
Great service thank you!DAPHNE B.
These employees went above and beyond to ensure great service to us.Lole C.
Customer did not leave a comment.Brenda J.
When we lifted back door of truck there was a smell of gasoline so strong. The store was closed by this time bc we picked it up later in evening. We loaded drove to our destination and are belongings were saturated with smell horribly.MARY P.
Quick and easy rental!Regina R.
Great customer serviceSUBRAINA M.
Attempted to perform after hrs return online. Got to the part where you upload Instrument cluster images and the website was broke. Nonresponsive and couldnt go further. Had to abandon recommended practice and abandon keys in lock boxJACOB V.
Customer did not leave a comment.RYAN E.
Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.lori c. | First Impressions
Very helpful crew. We changed the pick up a few times. No problems.John L.
Customer did not leave a comment.LUELLA C.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.dennis U.
Have cruise control on all your long trip vehicles!Edward H.
WILL USE HAUL AGAIN!!!CHRISTOPHER j. | First Impressions
Customer did not leave a comment.TODD S.
Customer did not leave a comment.PETER H.
Customer did not leave a comment.shawn J.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Melvina S. | First Impressions
Customer did not leave a comment.Keith G. | First Impressions
Customer did not leave a comment.LORIN S. | Overall Experience
Customer did not leave a comment.MARSHAE J. | Overall Experience
Customer did not leave a comment.ROGER P. | Overall Experience
Customer did not leave a comment.Romona W. | First Impressions
Customer did not leave a comment.AnitaM h. | First Impressions
Customer did not leave a comment.Gail N. | Overall Experience
Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.KAREN B. | Overall Experience
All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.LORIN S. | First Impressions
Customer did not leave a comment.Jason S. | Overall Experience
Customer did not leave a comment.LINDSEY B. | Overall Experience
Great staffAHMED R. | Overall Experience
Customer did not leave a comment.GLORIA W. | First Impressions
Customer did not leave a comment.tawanda b. | Overall Experience
Customer did not leave a comment.Stephen Y. | Overall Experience
Customer did not leave a comment.sara h. | First Impressions
An efficient pleasant experience!ricky j. | First Impressions
Great staff at the University location!!!shontique l. | First Impressions
Customer did not leave a comment.margarita r. | First Impressions
No climate control storage options, at this facility.JUSTIN R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!