I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is finalKATHERINE J. | First Impressions
Customer Reviews for U-Haul Moving & Storage at University
Peoria, IL 61604
(@ Univ & War Memorial Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpfulDOUGLAS H.
.89 cents per mile is a little steep in my opinion but of course you guys will do what you feel is necessary.craig M.
Customer did not leave a comment.Monica R.
Customer did not leave a comment.KRISTAL H. | Overall Experience
Customer did not leave a comment.JASON H.
Customer did not leave a comment.Michael H.
The check out and return were very fast and efficient.LARRY W.
Customer did not leave a comment.harry E.
Customer did not leave a comment.kanesha B.
Clearer guidance regarding what to do once you pull up with the vehicle. It's clear WHERE to park the vehicle, but there was no one to give the keys to because the lot was understaffed - one hard working, friendly guy, parking/checking vehicles.John D.
Train employees to inspect equipment better. Said u didn't have equipment I requested when u did to try to just upcharge me for something more expensive then say your gonna give me a discount and don't!BRITTNI A.
Customer did not leave a comment.CHRIS P.
Customer did not leave a comment.Sharon J.
Open till 7pm is really nice.mary M.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Kenneth S.
I lived 25 miles from this location, there was a U-Haul dealer right in my town but they wouldn't/couldn't rent me a one way truck. Really???!!!charels C.
Customer did not leave a comment.TRACY F.
Customer did not leave a comment.Alfred A.
Customer did not leave a comment.ELDON L.
Customer did not leave a comment.HEATHER S.
Customer took my truck instead so I had to get another truck. I hope nothing happensFELICIA S.
Clean, well managed, organized.ADRIAN G.
Very clean and well organized business. I will recommend this business to those who ask, and get my business in the future.DAVID N.
The mileage calculation on my move was 4.5 miles per gallon. This is an unbelievable figure. I highly recommend that you reassess this calculation.ROBERT L.
Very helpful both checking in and checking out. ThanksSTEVEN W.
All of the people there were very friendly and helpful. Will definitely go back again when we need to rent anything.Connie O.
Customer did not leave a comment.CLAYTON A.
Gray salesman great response to customers needs at this location it's not very much that need to be doneLAMAR B.
Although they were very busy the day I arrived and my reservation was not yet in the system, Anthony was extremely patient and did everything possible to ensure that I left a happy customer. Anthony is the best.Peter C.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.RAYMOND C.
Even busy he acknowledge customers and worked quicklyMICHAEL W.
Customer did not leave a comment.DWIGHT H.
The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for serviceAMBER B. | First Impressions
The interior was dirty and windshield needed cleaned. The right turn signal did not work due to the lense holding water and blew the light bulb when it laminated However , the staff there was outstanding and everyone was very accommodating, I always do my business at this location.ANTAL B.
Customer did not leave a comment.darnell b. | Overall Experience
Very friendly pleasant and outgoingJULIA C.
Customer did not leave a comment.ELIZABETH M.
Great service thank you!DAPHNE B.
These employees went above and beyond to ensure great service to us.Lole C.
Customer did not leave a comment.Brenda J.
When we lifted back door of truck there was a smell of gasoline so strong. The store was closed by this time bc we picked it up later in evening. We loaded drove to our destination and are belongings were saturated with smell horribly.MARY P.
Quick and easy rental!Regina R.
Great customer serviceSUBRAINA M.
Attempted to perform after hrs return online. Got to the part where you upload Instrument cluster images and the website was broke. Nonresponsive and couldnt go further. Had to abandon recommended practice and abandon keys in lock boxJACOB V.
Customer did not leave a comment.RYAN E.
Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.lori c. | First Impressions
Very helpful crew. We changed the pick up a few times. No problems.John L.
Customer did not leave a comment.LUELLA C.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.dennis U.
Have cruise control on all your long trip vehicles!Edward H.
WILL USE HAUL AGAIN!!!CHRISTOPHER j. | First Impressions
Customer did not leave a comment.TODD S.
Customer did not leave a comment.PETER H.
Customer did not leave a comment.shawn J.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Melvina S. | First Impressions
A great friendly staff.JOSEPH C.
It was raining so no one helped me back the trailer in or unhook the trailer even though there were 3 guys inside standing around. I had to do it myself even though they said they would be â€œright outâ€ to help. Due to the rain, no one looked at the trailer in my presence, fortunately there was nothing wrong but what if when it quit raining and they went out and said that I had damaged the trailer and I get a bill emailed to me? This places the customer in a very precarious position. Also I asked for a recipe at drop off but they said they would email me one, which they didâ€¦ but again what if they found damage later and I had no proof that I even dropped the trailer off.Alan G.
Customer did not leave a comment.RUSSELL G.
Customer did not leave a comment.Keith G. | First Impressions
Nico's where I dropped off was RUDE. They said we can drop off anytime. When we got there on Saturday afternoon around 4pm ABSOLUTELY noone was there . So we put keys in the drop box. In Peoria we were charged $221 and then another $123.04 was taken out of account- without any approval. That money needs to be reimbursed! If you can't reimburse it then you need to direct me to someone who can Our experience in Peoria was top notch!ANNA C.
Return people phone call And give faster service !!!!!stanley R.
make sure they have the correct sized trailers.James B.
Had yo wait too long.Lucas F.
I hate loathe and despise surveysCOLLEEN M.
Customer did not leave a comment.phillip G.
Customer did not leave a comment.ROBIN A.
The Jefferson Ave location in Peoria needs to be taken off the list. I was not aware that it wasn't a uhaul pickup place. Going in so I could ask questions, I was met with a drug deal going on at the counter, and the man running the register was extremely rude to me when I was asking if the Meadowbrook was the location I needed to go to for pickup.TAYLOR R.
Customer did not leave a comment.Charles W.
The customer service at the university location suck! Anthony who's worked there since it was built was very rude and always is.Kenisha L.
Exemplary! Can't say enough good things. Thanks.WALTER C.
Everything was great!REBECCA D.
It was a great experience! Thank you!Melinda D.
Customer did not leave a comment.KIMBERLY P.
Customer did not leave a comment.LORIN S. | Overall Experience
Angie was excellent. Came and loaded on time. Maintained good communications about my order. Peoria staff doing a great job.Ronald H.
Customer did not leave a comment.BARBARA K.
The location was very busy and Kenneth was amazing! He was taking care of like five other people while hooking up the trailer and taking phone calls. Kenneth is wonderful!Christine G.
Customer did not leave a comment.dennis B.
Customer did not leave a comment.dave M.
Customer did not leave a comment.Jihad S.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Davis H.
Everything went very quickly from walking in the store to the return of the vehicle. I have nothing bad to say.CHARLES B.
Customer did not leave a comment.JANIS C.
All went fine. I was taken care of in quick order and the service was great!gary G.
Customer did not leave a comment.Steven E.
This location is always very busy, but the staff is helpful & polite. The only issue I had was when I returned the truck after hours at 9pm, the app would not upload the photo of the odometer & gas tank level - I tried many times, closed & re-opened the app, etc., but although I got a green checkmark when taking the photo, it would never progress to the next screen. So I took my own pictures of the time, readings, and store front, then called the next morning. They manually processed my return & emailed my receipt.Libby V.
Customer did not leave a comment.JON S.
Customer did not leave a comment.MARSHAE J. | Overall Experience
Was supposed to be picked up on July 24th. Got a call saying they couldnt get it until the following Monday. Monday got a call from the driver that â€œher route was too busyâ€ and asked if she could get it Tuesday. Tuesday no one ever contacted me or picked it up. When i called to ask i was told they would call me back and never did. I had to call Wednesday again and ask for it to be picked up. It was in front of my garage and i could not access one of our cars which was fine for the weekend but super inconvenient throughout the week.Bethany M.
Customer did not leave a comment.kellie D.
All trucks should be equipped with running boards. Otherwisw perfect experience.Harry V.
Customer did not leave a comment.APRIL C.
Customer did not leave a comment.Jeff D.
They have A LOT of trucks, but only one very rude man working there. I chose to pick up my truck via the on-line pick-up feature, and was assigned at truck that had another truck in front of it. I went in to pick up my key, and said VERY rude man said to me "Lady, next time pick a truck that DOESN'T have another truck in front of it!!!" Like it was MY fault that the truck I was ASSIGNED - I had NO choice in this - had another truck parked in front of it! My recommendation is to go somewhere else or plan to spend at least 2 HOURS in line to pick up your truck...Meagan A.
Customer did not leave a comment.DANIEL L.
I reserved trailer at a location closer to me and pick up location was switched. I never received email communication that it was changed, only in a text message that had other address listed. Text did not inform me that there was a change in the wording at all, so I arrived at wrong location to start my rental.Aaron T.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.LAVELL T.
Customer did not leave a comment.Tyson S.
Key hard to turn in ignition. Needs fixed.BRIAN L.
Great service. Honest about mileage.JAMES B.
Customer did not leave a comment.ROGER P. | Overall Experience
Customer did not leave a comment.Romona W. | First Impressions
Customer did not leave a comment.AnitaM h. | First Impressions
Customer did not leave a comment.Gail N. | Overall Experience
Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.KAREN B. | Overall Experience
All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.LORIN S. | First Impressions
Customer did not leave a comment.Jason S. | Overall Experience
Customer did not leave a comment.LINDSEY B. | Overall Experience
Great staffAHMED R. | Overall Experience
Customer did not leave a comment.GLORIA W. | First Impressions
Customer did not leave a comment.tawanda b. | Overall Experience
Customer did not leave a comment.Stephen Y. | Overall Experience
Customer did not leave a comment.Anna C. | Overall Experience
The policies of this company are designed to screw people over. They will not reason with you. They may go as far as to try to manipulate and intimidate you. Everyone I know who has dealt with them has said as much.anthony p. | Overall Experience
Customer did not leave a comment.chasity s. | First Impressions
Customer did not leave a comment.sara h. | First Impressions
An efficient pleasant experience!ricky j. | First Impressions
Customer did not leave a comment.delila w. | Overall Experience
Great staff at the University location!!!shontique l. | First Impressions
Customer did not leave a comment.margarita r. | First Impressions
Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.Erika S. | Overall Experience
No climate control storage options, at this facility.JUSTIN R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!