Customer Reviews for U-Haul Moving & Storage at Upper Wellington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Upper Wellington

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ALLAN T.
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It's ridiculous that you make customers park their personal vehicles across a busy street, then cross a busy road to get your rental vehicle. The suggested area to park also doesn't have an available spots and you find yourself spending 10-minutes just trying to find parking. Most people park in another business parking lot, susceptible to getting a parking ticket or vehicle damage. The location is large enough to have customer parking, if not then park your rentals elsewhere. Also, these location doesn't believe in filling their trucks. Every time I rent the truck always have 1/4 tank of fuel. Why not put a full tank, so it's easier to just fill-up instead of trying to get it back to 1/4 tank or you have to put gas in, halfway during your move. My truck was VERY dirty, outside and inside. I don't expect it to be perfect, but at least the garbage taken out from interior and exterior. The employees are nice and they work quick. Also very convenient for checking in and checking out. Fix the parking, fill the gas tanks and clean the vehicles, this will be a great uhaul location.

Gregory V.
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Easy reservations, pick up and return.

STEFAN K.
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Great service, professional staff, thank you!

Matthew C.
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Thank you for great customer service.

Tara M.
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Truck was a horrible mess, window and heat didn't work and staff stole money that was accidentally left in the truck.

LIEBIN Q.
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Excellent service too!

Nestor B.
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Just keep your good service.

James H.
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When truck was picked up the windows were snow covered. Had to heat up cab to clear off windows. no one mentioned I would get a text to complete some type of form that was to be completed before I lrft the lot. when I got home I checked my text and the link sent had expired. no Idea what was in the link.

MICHAELANTHONY M.
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Customer did not leave a comment.

ZAHOR H.
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Everything was perfect.

Sacha P.
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Customer did not leave a comment.

Hussain A.
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Hathal A.
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Customer did not leave a comment.

ANTHONY C.
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The app did not let me upload photos before or after the trip. Had to go inside to get the keys & was charged for next day return simply because the app did not let me attach photos of the odometer at time of return.

Celestino D.
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Good work guys

frank N.
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Customer did not leave a comment.

Terrence M.
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Customer did not leave a comment.

Melanee M.
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Martin B.
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It's really great so no negative comment

S-JOHN J.
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Customer did not leave a comment.

ANSONAARON A.
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During this COVID stupidity , ensuring the vehicles are clean to a standard, that even the employees would want to use would be of importance. Apposed to sitting Doing nothing, a rag and a bucket would be a better use of time

ROBERTJAMES P.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

Abra B.
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Customer did not leave a comment.

SAGARSINGH L.
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Excellent staff, Excellent service!

S-JOHN J.
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Customer did not leave a comment.

Allen D.
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Customer did not leave a comment.

Admon B.
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DERRICK R.
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Everything was good so far , I really appreciate how the staff was professional.

Adam H.
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If the system goes down a backup system should be in place. My credit card drivers license and information was on file. The truck was there and the keys were there. This SHOULD be enough to rent a vehicle to someone.

John M.
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The online check in helped speed up the pickup.

giuseppe S.
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Customer did not leave a comment.

JASONMICHEAL S.
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Customer did not leave a comment.

DAVIDWILLIAM JAM S.
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Great experience

Chris S.
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Customer did not leave a comment.

Deborah B.
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Customer did not leave a comment.

Eric B.
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Customer did not leave a comment.

gabrielle C.
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The first customer service person was abrupt and not helpful, but his partner came over to assist me carry the dolly to the truck.

BRUCE M.
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Customer did not leave a comment.

Gurpreet S.
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Customer did not leave a comment.

Charan kanwal B.
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Customer did not leave a comment.

Brent W.
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Customer did not leave a comment.

Kazimierz C.
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Front desk staff should be more "service" oriented.

Bartosz C.
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Accept tax exemption like every other location. Ensure employees wear masks, it is Covid-19 pandemic time!!! Offer safe equipment, I have pictures of the front tires which fail inspection. Can submit if interested. Ensure trucks are clean, the one I got looked like someone sneezed on the windshield, extremely sticky steering wheel, interior wasn't clean. Overall a horrible experience, never had issues at queensway location in Etobicoke. Will never ever rent from that location again, and I am upset that I even paid them money I worked hard for, because they didn't.

Andrew T.
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Customer did not leave a comment.

Nancy G.
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Reservation made 2 days - customer before me didn't not return rental on time. Employee had me waiting for 15-20mins. No other 15inch truckd available, had to down size to a 10inch because I needed a truck asap. Had reserved elevator for moving. So inconveniente. Employee was not friendly at all what so ever about this. Would look for a different truck rental place in the future.

Lisa P.
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Have better plans for rentals with kilometers.

Helena D.
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Customer did not leave a comment.

Christopher M.
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Truck was picked up at 3pm. Paid daily rate of 19.95. Daily rate is for a 24 hour period at any place have rented from in the past. By this logic, truck was rented until 3pm the following day. We had hoped to have it back that night but some storage locker issues arose and we couldnt unload that night. We returned it around 1230 the following day. Within the paid for 24 hour period yet we were still charged for 2 rental days. Staff made like they were doing us a favour by not charging us a $50 late fee. So, this business charges full day rates yet rents vehicle to several patrons in the same 24 hour period. If this is the practice they should. Charge a prorated half day rate.

Ryan M.
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Really impressed with the customer service. Thank you.

David R.
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Vehicle was dirty inside. Was only ⅜ full of gas. Truck did not have electric trailer brake.

Sylvie D.
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I always use u haul at that location

Sarah R.
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The staff was great. No issues at all.

F E.
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Customer did not leave a comment.

Craig B.
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Customer did not leave a comment.

Howard K.
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Staff at upper wellington were great! If you expect customers to fill gas tank to a particular level ie. 5/8 full....it would be nice if the fuel capacity was posted clearly in the cab of the truck.. i realize it is on the contract.....not the same.

Carlos H.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Jeremy S.
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Passenger interior had broken plastic moulding. Cargo interior had debris on floor (not swept). Photos of exterior damage were outdated and did not show the current state of the vehicle. Unfortunately, this poor quality in service and product is average for my experience with Uhaul. You guys know you have the lowest prices, so why try harder?

Janice T.
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Customer did not leave a comment.

James L.
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You can be honest and say you dont have enough trucks.We book on good faith that a truck will be there when we need it.We arrange for people to help us and then you cancel the time we book and give a time that is not convenient.During a stressful time we dont need more stress.Very disappointing! I lost a lot of respect and comfort for the uhaul company.

Rose N.
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I was told that the rental truck was clean and sanitized before I picked it up and it was not. I asked for a few lysol wipes and had to wipe down the interior of the cab. There was debris and spills all over the cup holders and front consol. There were sticky substances on the pull bars. The wipes were blackened after a quick once over. I think that this is appalling during a pandemic. U-Haul makes a lot of money off people using their daily rental trucks and the company and employees have an obligation to keep the public safe. As for the maintenance of the truck, the alignment was off. Every time I've rented a truck from U-Haul it has not been well maintained. It makes me think that the insurance I purchase for peace of mind is a cash grab because these trucks aren't being serviced regularly. I've just come to expect this of U-Haul and it's competitors.

Jerrod T.
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I had a confusion experience. I tried to check in by mobile. The screen prompts were a bit confusing. The pictures I had to compare the walk around to were very hard to see and were taken from far away. There was no way for me to see on the pictures if there was any previous damage.

Zachary M.
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Customer did not leave a comment.

James T.
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Get a better website. Trying to reserve the trailer was a nightmare again. Sometimes wonder how your company became so big when the website is so awful. Why is the HST not included in the payment when checking in on line??

Richard F.
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Staff are helpful and waste no time. Efficiency is key for many clients including me. Will keep your contact number in my phone.

Peter V.
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Customer did not leave a comment.

Ronald H.
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Customer did not leave a comment.

Stephen B.
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Person checking me out forgot to add moving wrap to my bill. After I paid my receipt was given to another employee who I was told to meet outside. When I walked out with the wrap I was chased out of the store being accused of stealing. Upset me quite a bit to be accused of being a criminal because of your employee's mistake.

Ryan F.
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Great, fast service and easy pick up and drop off.

HA-YOUNG K.
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The manager made it so seamless to change over to a new vehicle during an emergency situation , it was greatly appreciated.

Lee C.
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Overall, a very good experience

Tracy B.
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Great service

Gordon L.
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The trailer had used gloves in it and dirt all over the floor i rented this trailer to go pick up my new couch so I was disgusted that I had to put a new couch in that trailer the way it sat and the guy that connected the trailer for us used his hand to try to wipe some of the dirt out couldn't evan get a broom. So it's clear to see nothing was sanitized either in the middle of covid-19 pandemic!!!!! Absolutely disgusted by this!

LOGAN S.
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They told me to wait 30 minutes BUT they had trucks in the garage. I don't know what games they were playing but it was messed up.

Rosario G.
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very disappointed that the 2 furniture dollies that i ordered online and confirmed a week before the truck pick up date, none were available???.... We were forced to go to Burlington to pick up 2 furniture dollies.... also I was told there was 1/4 tank and there was less than that..... unfortunately we were in a rush and didn't Catch that till we were on the road...

Gary T.
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Very rude employee. Would not listen to the errors that were made when reservation was made in Burlington. Just wrote down the phone number and told us to deal with it.

Jana L.
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Staff working didn't seem very professional. Wouldn't allow me to drop off in the city I was moving to, and charged me mileage both ways even tho I hadn't planned on driving all the way back. Extremely unhappy. Will not be recommending.

Susan I.
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Customer did not leave a comment.

Donald F.
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Customer did not leave a comment.

Elias K.
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Customer did not leave a comment.

Andrew W.
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Customer did not leave a comment.

Dennis S.
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Customer did not leave a comment.

Mohamedelmustafa E.
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Customer did not leave a comment.

James W.
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location and personnel was fine issues I had was I received an e-mail the day before had to pick up at different location which was 1/2hr away which i was coming out of town from North Bay when we arrived at the pick up location the truck wasn't there yet we had to wait for it

Michael B.
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The pickup truck cabin stunk of cigarettes. It was appalling.

Suzanne R.
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Customer did not leave a comment.

RICHARD W.
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Customer did not leave a comment.

Ben M.
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Customer did not leave a comment.

George S.
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Great experience

Rick E.
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Casey Roberts was our agent. A very good experience and happy with the cheerful service. Good price and good truck.

Matthew N.
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Customer did not leave a comment.

Brian E.
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Customer did not leave a comment.

michael R.
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I received very friendly and professional service. Check in and check out we're both prompt and efficient. I was impressed!

Mohammed I.
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Customer did not leave a comment.

OBIORA N.
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Check out and check in of truck was seamless

Gordon N.
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The people there got me in and out quickly, but at this point I have not received my final receipt. Are they stealing from me? Is Uhaul not transparent about the transactions booked online? It is extremely unprofessional to offer a email receipt and not supply in a timely fashion.

Salam A.
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Customer did not leave a comment.

ALBERT K.
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Very friendly and professional staff. I would suggest that the staff makes sure that the van isn't blocked by another van prior to rental. Luckily, the staff was right there and moving the blocking van was done quickly. Good experience though overall.

Sandy S.
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Customer did not leave a comment.

Carol D. | Overall Experience |
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my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also

jeffrey s. | Overall Experience |
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My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.

No reviews have been submitted for this location.

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