The staff are so friendly and very helpful, work done professionally
MOHAMMED SCustomer Reviews for U-Haul Moving & Storage at Upper Wellington
524 Upper Wellington
Hamilton,
ON
L9A3P5
(Betwn Fennell & Concession)
(Betwn Fennell & Concession)
Services at this Location:
Contact Us
524 Upper WellingtonHamilton, ON L9A3P5
- Estimated Distance:
- (Betwn Fennell & Concession)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
The staff were understanding, cooperative, kind, and supportive.
George R- Rating:
- 3.0
The trailer I rented made a very loose connection with the 2" ball on my vehicle, The trailer tow socket seemed to be stretched and over-sized. Although it would not accidentally disconnect when being towed, it made loud bangs and shook the trailer when I drove over bumps in the roadway.
Michael S- Rating:
- 5.0
Customer did not leave a comment.
Gordon T- Rating:
- 4.0
Was unable to lock the trailer to my receiver. The clamping mechanism to the ball was not the usual twist to tighten that is able to be pad locked. That was my only concern.
Dave L- Rating:
- 4.0
Test the equipment before renting to make sure everything works. I was fortunate that they had a second trailer as lights not working on the first one but they had one and looked after me quickly. Hitched and unhitched for me which was great. Thank you
Cheryl S- Rating:
- 3.0
Customer did not leave a comment.
Leo G- Rating:
- 5.0
Customer did not leave a comment.
Andrii B- Rating:
- 1.0
I am very disappointed and frustrated with my experience at this U-Haul location. I returned the key at 4:45 PM, yet I was still charged a $20 after-hours service fee. When I returned the vehicle, the counter staff was already wrapping up for the day and told me that everything was fine and that I would receive my receipt by email. There was no mention of any additional charge. Additionally, the staff member was rude and unprofessional from the beginning, which made the entire experience even more unpleasant. Based on my experience, I would not recommend using this U-Haul location.
Jithin M- Rating:
- 5.0
Customer did not leave a comment.
David B- Rating:
- 4.0
Customer did not leave a comment.
Heather W- Rating:
- 5.0
Customer did not leave a comment.
mike k- Rating:
- 5.0
Customer did not leave a comment.
KATHLEEN R- Rating:
- 5.0
Customer did not leave a comment.
Laura B- Rating:
- 4.0
Customer did not leave a comment.
kim G- Rating:
- 4.0
N/A
KINGSLEY M- Rating:
- 5.0
Very good service.
GIOVANNY U- Rating:
- 1.0
Truck has service error message Stabilitrak. Upon asking front desk, guy mentioned it is intermittent but it's not. I was given 185 miles and he updated to 90 miles in my contract. Interior cab behind passenger seat, full of trash.
Rushi P- Rating:
- 2.0
We ordered a 20 foot truck a month ahead of our move date and there was not one available
Sarah G- Rating:
- 5.0
Keep regular customer friendly
Samwel N- Rating:
- 5.0
Customer did not leave a comment.
Peter H- Rating:
- 5.0
Customer did not leave a comment.
Jasveer S- Rating:
- 3.0
Keep the trucks clean and tidy , the facility had garbage and debris all over .
Christopher C- Rating:
- 5.0
FAST, friendly service
Rose H- Rating:
- 1.0
Customer did not leave a comment.
Chad F- Rating:
- 5.0
Customer did not leave a comment.
Michelle L- Rating:
- 5.0
Customer did not leave a comment.
Samantha S- Rating:
- 5.0
You’re perfect, continue to serve the customer the same.
titus g- Rating:
- 4.0
Customer did not leave a comment.
Jeffrey P- Rating:
- 5.0
Customer did not leave a comment.
JOHN W- Rating:
- 5.0
Customer did not leave a comment.
BRYSON M- Rating:
- 5.0
Customer did not leave a comment.
RYAN D- Rating:
- 5.0
Customer did not leave a comment.
sukhveer k- Rating:
- 5.0
Pretty good service, the trunk was clean y ready to use.
MACOTO C- Rating:
- 5.0
Customer did not leave a comment.
Heather L- Rating:
- 5.0
Give token if you are regular customer
Samwel N- Rating:
- 4.0
There is nothing to improve, staff were friendly and helpful, they answered all my questions. Well done.
Ricky T- Rating:
- 5.0
Customer did not leave a comment.
Ron T- Rating:
- 5.0
Customer did not leave a comment.
Deebu R- Rating:
- 5.0
Very helpful & caring staff…Keep up the good work!
MUHAMMAD N- Rating:
- 5.0
Customer did not leave a comment.
vince k- Rating:
- 3.0
Customer did not leave a comment.
Aron H- Rating:
- 5.0
Awesome
Steve P- Rating:
- 5.0
Customer did not leave a comment.
Darren Y- Rating:
- 3.0
No parking for customers. Lot over packed
Donna G- Rating:
- 1.0
1. We arrived at U-Haul at 6:30 pm for our 6:45 pm pick-up booking. 2. During the pick-up registration/payment process we were denied access due to an e-alert. This e-alert should have been brought to our attention when we booked the vehicle online. 3. We were instructed to contact the resolution office, but since the location was closing shortly, we forced to sit outside on the curb for over 1 hour waiting for your office to answer. The e-alert was regarding a paid outstanding balance, basically an error on your part, (outstanding balance from 3 years ago that was already resolved). 4. Accordingly, we were forced to register online through your app. Through the security process we were logged into some other person's account (they must have accidentally entered my phone number as their alternate phone number which was associated with their account). 5. This dragged things out for another 90 minutes. This threw all our plans into disarray. The entire experience was horrific.
Matthew S- Rating:
- 5.0
Customer did not leave a comment.
David H- Rating:
- 5.0
Customer did not leave a comment.
ASAJA A- Rating:
- 2.0
The truck we rented had a ton of mechanical issues. At one point, it wouldn't even start. We had to use jumper cables from someone's car to boost it. This had obviously been a prior issue because of all the scuffed marks on the battery from previous boosts. It was cutting into time we had previously allocated as we had booked an elevator time. As well, the transmission wouldn't get out of first gear. Luckily we only had to go a few blocks. But it couldn't get out of first gear. The attendant at the store when we dropped the truck off was no help. He just said we should've got roadside assistance. No apology, nothing. Moving is stressful enough, but having it compounded with a terrible truck and poor service will make me not want to use U-Haul again. Extremely terrible experience.
Jason V- Rating:
- 3.0
Customer did not leave a comment.
Gang L- Rating:
- 5.0
Excellente service
Angel A- Rating:
- 5.0
We love to go to this location. Alway available and never any surprises.
Jennifer M- Rating:
- 3.0
The person who booked me was fantastic and very informative. However, when I returned the truck, they informed me I’d extended it, which I confirmed. They then said I no longer qualified for the discount and charged me a significantly higher amount. I was surprised, given how often I rent from U-Haul, and I expressed my concern about their business model. The reason for the extension was that I had bad knees and needed help unloading the truck unexpectedly. Someone couldn’t assist me earlier. I’m going to inform my brokerage and an internal blog with all realtors about this location’s issue with overcharging. Additionally, they tried to charge me for scratches on the truck’s back when I walked around to see what they were talking about. It was just dirt from the road, and I literally rubbed my finger across it, and the scratch completely disappeared.
Tammy P- Rating:
- 5.0
Dilrage is very personable. I've used this particular location often, returning here specifically for their friendly and good service.
HENRY G- Rating:
- 5.0
All well done.
Mark R- Rating:
- 3.0
When the rental truck was given to me two tires were almost flat and I had to go and pump them up myself on top of that they said there was a quarter tank of gas left in it and it was actually an eighth of a tank , they said that they would credit me $13.50 for the gas discrepancy but to bring it up to what it was actually saying on the paperwork took me $27 in gas why couldn't they just do the paperwork saying that an eighth of a tank of gas I feel like I was taking advantage of
David W- Rating:
- 5.0
Customer did not leave a comment.
Bruce C- Rating:
- 5.0
Customer did not leave a comment.
jose m- Rating:
- 5.0
Quick and efficient service. Always know what to expect when going to uHaul. Will be renting from them in the future.
Tandao C- Rating:
- 5.0
A/c was poor in the truck
Dane I- Rating:
- 5.0
Van smelled horrible life vomit.
DENICE M- Rating:
- 5.0
I was a bit disappointed that I was charged the CDW which I had declined but probably misunderstood the clerks instructions. Otherwise, he did a good job. Thanks.
KLAAS D- Rating:
- 3.0
No personnel present. No parking for large truck. Wasnt sure where to park it.
Laura L- Rating:
- 3.0
Customer did not leave a comment.
Paul C- Rating:
- 5.0
Customer did not leave a comment.
JOHN P- Rating:
- 5.0
Customer Service Rep was polite and very helpful.
jeff t- Rating:
- 2.0
Unsure why customer support on phone said there were no trucks available when there was a whole lot full
tiffani c- Rating:
- 5.0
Customer did not leave a comment.
GAETANO G- Rating:
- 1.0
I did NOT receive my deposit as promised when I dropped off the trailer, however the receipt showed a $60 credit! I'm a senior lady and every dollar counts.
Lesley M- Rating:
- 5.0
The two gentlemen that helped me today were great
DAVID A- Rating:
- 4.0
Truck was clean enough for duty but the cab was bit dirty and could have used a good wipe of the seats & dash.
Vince F- Rating:
- 5.0
Customer did not leave a comment.
Devin S- Rating:
- 5.0
Great customer service
Annette B- Rating:
- 4.0
Driver's side door lock not operational & padlock as well. Staff were pleasant though.
HENRIQUE G- Rating:
- 5.0
Na
Edem A- Rating:
- 5.0
Every thing was on point and thank you for the costumer care you have keep it up
Rose M- Rating:
- 5.0
Staff was nice and helpful.
gorav k- Rating:
- 2.0
These people are so greedy, poor customer service and No room for accomodation or give any allowance. Ive used them in the past but this is my last time . Just 1 line from over filling the gas tank and they charge me another $13 after I allready topped up with $15. I didn't even used 1/4 of a tank, not to mention you are rushed to return the vehicle in a short window for what supose to be a 24 hour rental. They break the rules on everything all for money grab. If you buy at KFC you'll see what I mean, they are the only ones that mince up the chicken and demand full price.... Canda hey, gone to the pits...
Veron W- Rating:
- 3.0
Customer did not leave a comment.
Charmaine N- Rating:
- 5.0
Customer did not leave a comment.
ASAJA A- Rating:
- 5.0
Customer did not leave a comment.
Joaquin P- Rating:
- 5.0
Customer did not leave a comment.
Oleksandr K- Rating:
- 5.0
Customer did not leave a comment.
Tim H- Rating:
- 5.0
Customer did not leave a comment.
G'MMEL O- Rating:
- 5.0
Customer did not leave a comment.
Vince S- Rating:
- 5.0
Customer did not leave a comment.
Farhan K- Rating:
- 4.0
Customer did not leave a comment.
Brian O- Rating:
- 5.0
Customer did not leave a comment.
Josefina s- Rating:
- 4.0
Only the parking is the issue I have with the location, you have to provide a parking space so people can park
DWIGHT J- Rating:
- 5.0
Check-in and return were fast and easy!
bill s- Rating:
- 4.0
There was only one staff person working. Would have been helpful to have another person to help with the outside prep. Luckily we knew how to hook up our own trailer so things went a bit faster. Also texts and emails sent after pick up without being notified in advance of their submission are not helpful? We were in the middle of a move and not looking at our phones? The photo and license confirmation process should be explained by the staff person and completed on site
Susan V- Rating:
- 4.0
Customer did not leave a comment.
GLENN F- Rating:
- 1.0
Was rude when I went to pick up extra charges that wasnt on my contract
Craig P- Rating:
- 5.0
Give bilal a raise. He’s worth it
JEFFREY M- Rating:
- 1.0
The rented truck had a broken passenger mirror I reported it she said take a picture We were told take the next truck beside the 26 ft the next truck was further back we weren’t sure of what one we started the next truck as instructed after a couple of hours the truck refused to start we actually took the incorrect truck but since the keys work we thought it was the correct one. So many screw ups
mark h- Rating:
- 5.0
Customer did not leave a comment.
KATHLEEN R- Rating:
- 5.0
Customer did not leave a comment.
mike v- Rating:
- 3.0
There was lots of garbage left in the truck and broken glass all over the floor.
Julia D- Rating:
- 4.0
Customer did not leave a comment.
Robert H- Rating:
- 3.0
It says 25$ off if you clean the vehicle, I swept and mopped the back. Received no discount. Shouldn't advertise this. Other than that it was easy to use this service.
Brooke K- Rating:
- 5.0
The manager is very competent . I will give her 5 stars.
daniel i | Overall Experience- Rating:
- 5.0
Wonderful, understanding and accommodative.
daniel i | First Impressions- Rating:
- 5.0
Overall i had no complaints about anything as the storage unit did the job for me. Again thank you very much!
David H | Overall Experience- Rating:
- 1.0
WARNING. STAY AWAY. Absolutely horrific experience. Huge holes in the unit led to flooding and permanent damage to thousands of dollars worth of my belongings. Employees were unconcerned and unhelpful. Countless messages and emails to the manager asking him to call me, no phone call just passive aggressive emails. I notified them 6 DAYS IN ADVANCE before the end of my rental term that my unit would be vacated and I wouldn’t need another month and THEY DIDNT CANCEL MY CONTRACT SO I WAS CHARGED FOR AN EXTRA MONTH. The unit is empty and my lock is off. Absolute JOKE of an establishment. The manager RUSSEL BROOKER is an unprofessional snobby jerk and should be fired. STAY AWAY.
GRAHAM S | Overall Experience- Rating:
- 5.0
Excellent and prompt service as I was given the option to set up a contract within the office (no cell phone). The representative, I believe his name was Joseph Costa (as per my receipt), was very helpful and made the process seamless and quick. I was shown were the unit was in the back and how to access it during off hours when it is less busy. Overall I was very pleased with how courteous, friendly and helpful the representative was when I came in.
David H | First Impressions- Rating:
- 3.0
The unit we had was an outdoor unit. The unit could use some updating as it was leaking from the rain in the ceiling and flooring, a lot of our items were wet and the flooring was in bad shape from water damage. Should be better weather proofed. The guy working was super friendly and helpful though.
FELICIA C | Overall Experience- Rating:
- 2.0
my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also
Carol D | Overall Experience- Rating:
- 1.0
My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.
jeffrey s | Overall Experience