Customer Reviews for U-Haul Moving & Storage at Upper Wellington

7075 reviews

524 Upper Wellington   Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

(905) 387-3510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 387-3510

524 Upper Wellington
Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARYANN G. 
Rating:
1.0

Customer did not leave a comment.

AMINKASIM A. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Professional service.

Jake H. 
Rating:
2.0

A few issues: -there was no mention of U-haul's new policy regarding expired drivers licenses (which are permitted by the province due to the pandemic) -the online booking was terrible and inaccurate as I had wanted to book a one-way trip. I was able to do this online, but was then called and told I couldn't, so had to pay double the mileage -the vehicle was out of windshield washer fluid - a potentially major safety issue

KYLEDOUGLAS S. 
Rating:
4.0

When all vehicles are rented out for the day an extra person on customer service would help; long line outside the door. Took half hour to complete our transaction. Girl outside hooking up trailer was great.

SUSANG H. 
Rating:
4.0

Vary well trained posole and vary pleasant to deal with

STANLEYM S. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

AARONEDWARD G. 
Rating:
5.0

Customer did not leave a comment.

STEVEND S. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

SHUBHAM M. 
Rating:
4.0

Staff was friendly and helpful. Lack of a 6 by 12 trailer without ramp in Hamilton would be appreciated.

Raymond H. 
Rating:
1.0

I am not happy about being charged 20 to drop off the vehiclr after hours.

MARK M. 
Rating:
2.0

Customer did not leave a comment.

AHMEDMOHAMED TAL S. 
Rating:
1.0

The truck was not ready for pickup at the scheduled 7:00 am and was blocked in by two other trucks. We had to wait for two hours in order for somebody to move the trucks out of the way so we could begin our move.

Evan C. 
Rating:
3.0

Customer did not leave a comment.

EMMILYROSE M. 
Rating:
5.0

Customer did not leave a comment.

Mary Ann B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHR D. 
Rating:
4.0

Customer did not leave a comment.

GRAHAMDAVID C. 
Rating:
5.0

Customer did not leave a comment.

PAULM F. 
Rating:
4.0

Customer did not leave a comment.

Stewart H. 
Rating:
1.0

I request the receptionist to drop off the truck in Richmond Hill. She said I cannot as I did not book it that way. Since I was coming from there I had to come back all the way to Hamilton to drop off the vehicle. She suggested on the spot to make another booking, and the rep on the phone called me from a 905 number in Hamilton and said the closest vehicle available was all the way far east close to somewhere in Kingston. So I could not get that vehicle. I walked back to the receptionist , She said she cannot give me the vehicle as she did not trust me that I will bring the vehicle back by 9:30 which I had initially booked for because the lady on the phone also called her and told her that she cannot give the vehicle to me. Since we are in the medical field and it was time sensitive I insisted that I get the truck and promised her that I will return before 9:30. The lady on the reception was blatantly rude and told me that if I did not return I will charge you for 3 Customers after me and I will never be able to rent a U-Haul. My overall experience was pathetic and I will never be renting a U-Haul for any of my needs. And specially this location the customer service was absolutely pathetic and more so the lady who called me from this number (905) 573-6006. There are more options out there which I'd like you to be better than this. And trust me I'm gonna spread the word. Just for your information, the truck was returned at 8:15 PM an hour and 15 minutes before my time was over.

MOHMEDFAZILSABIR V. 
Rating:
3.0

Customer did not leave a comment.

Ravin S. 
Rating:
1.0

Do not rent from this location. I showed up at 1130 to pick up my truck, after asking for a second piece ( which I didn't have on me) due to my license being out of province, the clerk did not want to help. I asked him to call uhaul to see what other options were there, he said a lease agreement would suffice to which I responded that I just bought a house here and I have the paper work. He refused to accept this. I asked him to call uhaul to which he told me I can do that myself. I told him this is bad customer service which he did not like snd then proceeded to cancel my order and tell me that he's not serving me. While we were arguing, the clock turned 12 and he said, ‘ sorry we are closed now' and proceeded to go to the back. I called uhaul and they said there was nothing they can do but to send me to a different location. The staff was incredibly rude, disrespectful, racist and refused to help, even when I had the second piece I.d. This guy canceled my order because he didn't want to help and call uhaul to get clarity on a simple ask. One of the worst customer experiences I've ever had. DO NOT RENT FROM THIS LOCATION

AHMED MARWAN S. 
Rating:
5.0

Good service . Credit to the team

KAMSIYOCHUKWUAZU N. 
Rating:
4.0

The vehicle was quite clean inside, however the inside of the windshield was in desperate need of a clean! Also, due to the current Covid situation, I was very surprised not to see any hand sanitizer stations in the store. I was very happy that I was able to extend my loan period, more than once!

John C. 
Rating:
5.0

Friendly and efficient

Marc P. 
Rating:
5.0

Customer did not leave a comment.

KOSTA P. 
Rating:
3.0

I wasn't told about the larger fee . I thought it was $19.99 per truck and when I got my bill it was way higher and I'm not impressed at all

RICHARDT J. 
Rating:
5.0

Excellent and prompt service. Have used this location 4-5times. Great job!

BRIAND L. 
Rating:
4.0

Customer did not leave a comment.

KELVINF M. 
Rating:
5.0

Customer did not leave a comment.

D-STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

Joao B. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

I will never rent from any other location. This location is excellent, the best I have ever rented from.

MARTHA F. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Very comfortable vehicle, clean , easy to use, affordable, engine ran well, able to transport a variety of household safely between locations, on a rainy day , the back up viewing camera was useless as rain poured down without back wipers

JOHN O. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

Get electric tracks , for 70 miles 40 litter of gasoline

HRISTOFORA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALVIN GA W. 
Rating:
2.0

Paid for 24 hours requested return in 4 hours so tit could possibly be available to another rental. Manager provided too cub company information hiring and firing cleaning up the Location etc. Biggest concern is she took a photo of my drivers licence with her phone which I find a total breach of my identity no explanation given and what happens with it from there big issue for me. Her interaction with workers was degrading and rude

Dora B. 
Rating:
5.0

It's better than owning a trailer because with you guys, you store it and when I need one, you've got what I need no matter the difference from the previous time.

STEPHANEA W. 
Rating:
3.0

The door to the cargo was extremely hard to shut. It sticks at the last couple of inches. Needs two people with all their strength to shut it. Luckily I had a friend with me but definitely would not have been able to shut it alone, and I've rented many u-hauls and had no problems with these doors before.

Christelle T. 
Rating:
4.0

Ensure that you serve customers in the order they arrive to your place.

Mark D. 
Rating:
5.0

Website laggy sometimes had to redo order. All staff at location was extremely friendly service, helpful and efficient with customers during busy times, excellent work from all.

ANTHONYN A. 
Rating:
4.0

This was the second location we visited, the first location on Upper James we were told to drop the truck at yelled at me and told me "No trucks here, no truck, call the 1800 number and go some where else" Final drop off spot was good though

Benjamin G. 
Rating:
4.0

Customer did not leave a comment.

BRYANJAMES S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
3.0

Was extremely overcharged even though I returned my rental on time. Will not use your service again.

Christina O. 
Rating:
2.0

The U-Haul attendant at this location (female employee) was not wearing a mask. Given COVID, and the government restrictions in place, this was concerning and should be addressed.

DAVIDARTHUR H. 
Rating:
5.0

Very capable young staff promptly hooked up and detached large utility trailer. Good service at this location once again.

Donald B. 
Rating:
3.0

Customer did not leave a comment.

LEMMIE T. 
Rating:
5.0

Nothing, everything went perfect.

JANICEL L. 
Rating:
5.0

Friendly staff!!! :)

MICHAELJ M. 
Rating:
3.0

Mats weren't available at the desired store, could not use the store locator bar code because it had been "ripped off" so had to go in-store to get my keys. Otherwise truck as expected with no issues.

BENJAMIN R. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

JUN S. 
Rating:
1.0

I was over charged $111.87 I cannot attach the invoice and my withdrawals from the bank But 2 charges we taken from my account $152.11 and $261.87 The invoice was $302.11 Plz refund $111.87

Theresa H. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Returning details not giving properly

Joemon P. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Everything was great and rates are good. We will use U-haul again for pickups the SUV can't hold.

james M. 
Rating:
4.0

Customer did not leave a comment.

LAJOS M. 
Rating:
1.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
4.0

Customer did not leave a comment.

WAYNE N. 
Rating:
5.0

This is a great place

LAJOS M. 
Rating:
4.0

Customer did not leave a comment.

Bridget O. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
1.0

My 15 year old street legal race car was hit by your staff and while you think insurance is where it's at that kid hitting my car means my paint can not be matched so to insurance my car isn't worth it. However it is to me and you owe me a rear passenger door for my.car that was once my father's car.

THOMAS B. 
Rating:
4.0

Gas price a little high

ATTILA N. 
Rating:
5.0

Very professional and friendly service. Made move day smooth and easy

KIMBERLEYA S. 
Rating:
5.0

It was probably due to COVID protocols but even though we all had reservations, my wait time was about 30 min. Thanks

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

PETERM B. 
Rating:
5.0

Customer did not leave a comment.

THUHUYEN N. 
Rating:
1.0

Completely screwed me over. Changed/didn't accommodate our move.

CODYMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYM C. 
Rating:
5.0

Awesome customer service

FREDDEJ H. 
Rating:
4.0

The only small inconvenience that was encountered was I did not know I was going to need my drivers license to rent the trailer. My husband was driving, so I didn't bring mine. He has a truck license and due to covid lockdown has not been able to write the test to renew his license. Meaning his is expired. It is not invalid according to the police. Therefore he could not rent the trailer. Thankfully we were close to home so I was able to get mine. If U-Haul could identify that proper ID will be required to rent, and if U-Haul could make license exceptions during this unusual time it would be helpful. I will know for next time, and it wont be any problem. I will continue to use U-Haul in the future as I have 3 kids in university, and they need to be moved back and forth. Thank you.

LESLIEM K. 
Rating:
4.0

Customer service is the worst horrid experience - on the phone 45mins and still no answer. YOU NEED TO ALLOW LOCATIONS TO ANSWER THEIR OWN CALLS AND NOT YOUR CENTRAL CALL CENTER!!!!!!!!!!! YOUR CALL CENTER DOES NOT CARE, DOES NOT ANSWER!!!!!! NOT GOOD SERVICE WHEN YOU HAVE TO DRIVE TO THE LOCATION TO TALK TO ANYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MARKA T. 
Rating:
5.0

Guy'S were fantastic

BERTRAM R. 
Rating:
2.0

Right from the start U -Haul acted like a company trying to scam me out of money. The price quotes for mileage kept changing from miles and kilometres. Initially, I was quoted something like 0.69 cents a kilometre but when I had to book online it turned into $1.11 per kilometre. I had to straighten that up over the phone. When I picked up the truck the mileage charge changed to 89 cents a kilometre. After Arguing the price went back to 69 a kilometre. It appears to me that if a customer isn't paying attention, we all could be scammed by these practices. Also , the local U -Haul gave a phone number to contact them. When I dialed that number, I was put in contact with a U - Haul contact center. I just wanted to ask a simple question, not be placed on hold. I hung up. In my opinion, I would best describe U -Haul as gangsters trying to squeeze the customers because the prices kept changing.

Russell D. 
Rating:
5.0

The people who did the rental initially were really nice and went above and beyond!

JEREMY ROBERT DA H. 
Rating:
5.0

Customer did not leave a comment.

DAVINDERPAL S. 
Rating:
5.0

Very prompt and friendly service during check-in on site... Efficient application of various contactless features, as well as the ease of placing reservation online really improved my overall experience. In the future, a suggested improvement is to ensure a higher level of fuel when picking up the rental truck for convenience... Sadly my truck only came with less than 1/4 tank of fuel!

Alan L. 
Rating:
5.0

Not over book

Debra S. 
Rating:
5.0

Quick, efficient, friendly service. Easy pickup and return. A very positive experience - thanks!

Casey M. 
Rating:
2.0

This last experience was terrible. The young staff were overwhelmed the manager or owner whoever he was refused to help them. He was rude to them and treated them like they were a bother. The young female staff talked so much she slowed down an all ready bogged down line and they somehow managed to put a driver in a truck that was registered to another clients credit card! Definitely turned me off from using this location. The manager/owner left his staff to drown and it was terrible to watch!

ROBERT D. 
Rating:
5.0

On Sunday morning the attendees were extremely patient and polite and met everyone's needs and concerns with great attention. The young woman I was working with was named Morgan and she was absolutely ahhhhmazing

Anna K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Thank you to Morgan who put a smile on my face when I had a super stressful and anxious day moving. With the help of my WHOLE family... idk how I managed. But Morgan definitely made it a bit more cheerful. She's a gem! Don't ever let her go!

ANNAANATOLIEVNA P. 
Rating:
1.0

Customer did not leave a comment.

Aubrey R. 
Rating:
4.0

Customer did not leave a comment.

rod G. 
Rating:
3.0

on-site customer parking

alllan J. 
Rating:
4.0

Customer did not leave a comment.

FRASER W. 
Rating:
4.0

Good service at the last minute!

COSTAS A. 
Rating:
2.0

my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also

Carol D.  |  Overall Experience 
Rating:
1.0

My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.

jeffrey s.  |  Overall Experience 
No reviews have been submitted for this location.

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