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CHAD BCustomer Reviews for U-Haul Moving & Storage of Fountain Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff, no wait, efficient.
DEAN HAbsolutely, nothing.They rock at this location, even with a new manager who is sharp i might add i forget his name, but I'm 67 years old and I don't remember many names anymore.hard working Young man, I was there his first day through three rentals. And he is awesome. Thank you Paul Salter
PAUL SFriendly customer service
Patrick SThe U-Haul pick-up location on Fountain Blvd was incredibly helpful and personable. The process was very easy to navigate and they did a great job of hooking up the trailer to my truck. They answered questions very well, and treated us with respect. I would definitely encourage anyone to rent from this location!
MICHAEL WThe staff was so kind and everything was perfect.
Dagyom HToo many furniture pads. At times it felt like I was shipping pads rather than furniture. I had to get a second box, which was delivered quickly. I asked for no more pads, but got even more bags of pads in a smaller box.
STEPHEN SAwesome staff
Tony W | First ImpressionsAbsolutely horrible in my contract it said I can drop it off in Colorado and now I’m being charged 500$ for it will never be seeing U-Haul again
JAYSON LThis U-Haul branch is the best! Everyone is courteous, professional and helpful. I have used them for 5 years now and have never had a bad experience.
STEPHEN CNa
Quentin NStaff was excellent and professional. They keep a good watch in the units. On one instance, our unit was closed, but not locked properly. They called me and let me know. Most places would not have even noticed until it was too late.
Terri L | Overall ExperienceThe staff was very professional and the place was perfect for what needed. Thank you so much Uhaul I will always be grateful for the help you gave me and my family. Thank you
GETULIO T | Overall ExperienceWe had an issues with the trailer lights not working. We thought the issue could be with the truck so we checked the fuses and found one of them was blown out. We replaced the fuse and hooked up to the trailer but the lights still weren’t functioning. We ended up hooking up to a different trailer and everything worked perfectly. The staff at the facility were really helpful and professional.
SHAWN FNice facility, but pricey.
Jeffrey M | Overall Experienceoil straps on car trailer
JEFFREY EOnline check-in was a nightmare and I would not recommend it to anyone.
DONALD HChill workers. Did a good job
CATLIN MEveryone was helpful, and professional. One gentleman in particular. Thank you.
Marilyn W | First ImpressionsHelpful information from the manager on site.
JOSEPH H | Overall ExperienceThe process went very smoothly. We were ready to go in no time. We didn't reserve a trailer, but they had one available.
ROSEMARIE RAll representative went above and beyond!
verna JI was quoted a price for a 10x10 unit and when I got to U-Haul the price had been raised considerably
Robert M | First ImpressionsThe only problem I had was I did not receive the furniture pads/blankets that I paid for
james sI would like to commend UHAUL on Fountain Blvd. Colorado Springs and highly recommend this store for their excellent care and service in my relocation to Colorado Springs! Thank you, UHAUL for the wonderful assistance to this widow as she relocated to a new city and state. You affect people's lives in an incredible way! THANK YOU!
SANRA MThe check engine light on stressed me out. But, every person I spoke with were truly wonderful. Very helpful.
LINDA SVery friendly representative who helped me! Great experience.
Jordan HEverybody was very helpful thank you.
JASON C | First ImpressionsLove you forever
DONALD B | Overall Experiencenot much customer service was great when went into store.
JONATHEN AHelpful, knowledgeable staff were a pleasure to work with. I go to this location over the others in town.
DEREK FEveryone was helpful n nice
GETULIO T | First ImpressionsEverything was good clean easy to get to I have no problem honey none at all👍🏾👍🏾
NANCY C | First ImpressionsThe rent price is inconsistent and unpredictable when it will change and by how much. This is an incredibly important reason I moved. Additionally I have had situations where I had called on management, to get involved with a dispute with another renter, which was never addressed. It's a nice place but it's not worth it!
BRADLEY S | Overall ExperienceIt may have been because of taxes or something but final price was $40 or $60 higher than quoted which was $3,427.90 but very happy with service and communication and there were no issues.
ryan cIt would have been helpful for me if a staff member would have gone through the checking in and checking out process personally. I wasn't sure how it worked until the 3rd or 4th time I visited the facility. 5 stars for sure though!
LARRY T | Overall ExperienceOffer a credit towards the U-Haul rental
Arthur CThe guy that checked me on was obviously having a bad day and gave me a poor experience. He didn't even tell me about the text I was supposed to fill out before leaving and I told him I would be dropping the truck off that night and he didn't tell me there wasn't a drop box for my keys. I used the truck for several hours for an evening and it was over a hundred dollars, not sure why you advertise low rates like 26$ , that's inaccurate advertising.
SHANNON KEverything was great just they was so busy they forgot I was sitting outside where they told me to park and waiting for them to hook my trailer and I sat there waiting for over an hour. Other than that everything was great.
REBECCA KI was really upset about this entire experience. First off I was no in a good mood because we had car problems going to Colorado to visit our child. I need to rent a vehicle and a car dolly to get our vehicle back to Oklahoma. I made the online reservation Friday evening the 28th of March to pick up the vehicle and dolly at a location that was close to where were staying at a total cost of around eight hundred and fifty dollars. I went to bed. At some point during the evening my reservation had changed into two separate reservations. I drove by many other Uhaul locations all that seemed to have the same size truck and dolly I was renting. I went to the first place to rent the truck and ended up paying the same amount I was quoted for the entire package the night before on the internet. Then I had to drive across town to pick up the car dolly when there were three of sitting at the place I picked up the truck. only to be reprimanded for being late when my original appointment was for noon and I couldn't be in two places at once. Needless to say, I was a little upset. Then I had to drive over to the place I picked up the truck to pick up my car. Other than that the experience was ok.
WILLIAM EOn your site, state that the reservation MUST be confirmed. I didn’t know I needed to do that so I almost lost my reservation. The guys there were very helpful and I was able to get the truck on short notice. I’m grateful.
LOURDES RBoth managers were incredibly rude. They were incredibly condescending.
GINA DI didn’t move out. Had to call to see why my unit says I’ve moved out. Had to redo everything.
Jordan C | First ImpressionsBest Uhaul I have ever worked with!
Sarah HThis experience was as good as could possibly be.
DEREK FCharged me more money than originally stated and when confronted about it claimed it was just part of the system and that the extra money would go back and then didnt. The end charge actually went up even more than stated. Definitely some shady stuff going on here definitely will be taking my money literally anywhere else.
TANYA DRonnie the owner was amazing! He was so helpful! Great guy!
ROBERTA KI Love this place of all the units I’ve rented these guys are the best
Kristen K | First ImpressionsMaybe have more training on customer service. Once I pointed out that the truck was dirty, they got an attitude and said they don’t clean them there and said…”they should be dirty because of the weather and elements” I had to pick the least dirtier truck from the 5 they had there. Once I changed the contract to to the least dirtier truck. They got an attitude and didn’t give me any salutation on my way out. Then to really put insult to injury, when I dropped it off they charged me a $25 cleaning fee! WHAT!! The truck was magnificent and I have used U-Haul for over 25 years and will continue to, but that location in Colorado Springs is the worst.
JACK MAsked to pay for renting 20 extra blankets up front and have them available when picking up. Needs not met. And when I asked why they were not available was told ( Well there was 6 ) in the back. My math tells me was 14 short of what was requested. If 6 are in a pack then there should have been 3 packs ready to go.
TODD HI asked for 18 foot truck. I was given 10 foot. The driver confirmed it after when he arrived Denver from Springs. I called Uhaul to confirm the size of truck I was given. He confirmed 10 foot. I said, but I called and requested for 18 foot. He replied, "but we don't have 18 foot, only 10,15,and 20 size fo I think truck ". Then I said, so why didn't you tell me that, why would you just decide to just give 10 foot from your own discretion and assume I'm OK with 10 foot. This all just doesn't make sense. It messed us up in Denver and couldn't carry out out duty as we should. This is just 1 complaint out of other on this order. I don't have time to keep going. It seems the guy on duty that took this order doesn't know his job.
ADEJUMOBI MRonny and Chase were kind, attentive to my requests, and efficient. Also their recommendations were helpful. They were delightful people which made my experience very pleasant. Highly recommend this Uhaul location. Thank you, guys!
MADELEINE BGreat instructions and directions on where to drop off the 26' truck! Thank you U-Haul
martin zBuena atención y solucionaron mis dudas
EDGAR G | First ImpressionsRon was extremely professional and helpful.
ARTHUR SWorker made us wait had to go in the store to get him
LONNIE DGreat customer service. Ronnie was very helpful and everything was done perfectly. Nice of him that he know sign language. Very clean place.
LUIS Z | First ImpressionsThe return person was incredibly rude and inconsiderate. I had a situation that I knew would push my rental past my return date, however I communicated with the location, and mentioned I would cover the extra days. When returning the employee belittled me and mentioned multiple times about how they were going to report it stolen and that I could have stolen it and taken it to California. This is after I called them, only 2 days past my reservation. And they were assuming it stolen, then he proceeded to snatch my debit card and huff and puff until the transaction was completed. 0/10 customer service.
ROQUEIT JGood job guys
BRENDON CI have always used this uhaul location for renting trucks. Never had an issue with them. So when I got the free storage for a month I had to jump on it. Always recommending this location to everyone always.
BENJAMIN H | Overall Experience1) stop demanding a 'friend' has to answer a random call from a random number to assure that someone who has rented from UHaul over the last 3 year will return the trailer on time. RIDICULOUS! 2) coordinate online order (my toe hitch) with the rest so they don't send me to get the trailer before the toe hitch is put on. 3) that location needs to be MUCH more responsive 4) configure the system so that when I order 2 packages of moving blankets, I am NOT charged the same rate EACH day that I have them!
Grace GEveryone was nice and professional. The employee Caleb was professional but short and rude. It gave me a feeling of him not telling me everything and trying to hurry me out. Because of that experience I won’t recommend this location.
ADRIAN MKeep R***** as the general manager, he is the epitome of what a GM should be. His facility clean and well stocked. He and his staff are very professional.
PHILLIP Wthe mngr was excellent!
MATTHEW EAwesome
Oscar AThe gentleman that ran the fork lift and runs the Ubox rental side was so kind and helpful. His presence was welcoming and knowledgeable.
DILLON MGreat service!
ANTHONIE VRonnie was very professional and extremely helpful!!
JOSHUA P | First ImpressionsRonnie was very helpful and I would highly recommend this U-Haul
Jeremiah L | First ImpressionsShould put lights inside each unit
MAXWELL B | Overall ExperienceI have consistently used U-Haul for all my moves, and the service I receive from start to finish keeps me returning to your company. The staff are always friendly, professional, courteous, and helpful, which means a lot to me. Additionally, the equipment, truck, and storage unit are always clean. Thank you for making my move so successful!
Virginia S | Overall ExperienceFront desk gal was exceptional (I do not remember her name) friendly, efficient, great multitasker. I was a last minute drop off and storage rental, and she fixed it all with a smile. The facility is beautifully maintained and clean. I highly recommend!
emily p | First ImpressionsAll the staff at the Fountain location was very accommodating and customer service was excellent. Thank you guys for working with me!
TONYA B | Overall ExperienceEverytime I come here and need anything, there on it. Definitely a blessing toe
Janet B | Overall ExperienceThe staff here is amazing! Going above and beyond to insure that you are happy!! Top notch customer service which is very hard to find these days!! The facility is very clean and the security is the best you can get in a storage facility. I would drive out of my way and come here for my storage needs!
MICHELLE S | Overall ExperienceThanks to the crew that works there, especially Caleb and Ronnie who helped me with a few things!
Charity M | Overall ExperienceGreat service
ROBERT T | First ImpressionsVery nice facility. If need storage space again will use you again.
JERALD T | Overall ExperienceDidn’t really go in only when I moved my stuff in and out, but everything was secure and in my storage unit, everytime i needed help the people in the office always helped me out, no complaints what so ever, I will use this location again if I ever have a reason to in the future
ROBERT T | Overall ExperienceJami was very helpful during the check-in and Casey even helped us load stuff into the unit.
Bridgette G | First ImpressionsRonnie was great support on some confusing online issues both with the truck rental and the storage unit. He helped out efficiently and was friendly. Appreciate you! (might see you again but hopefully I'll figure it out myself after one walk thru, lol). Kind Regards, Charity Mahlman
Charity M | Online Move InVery friendly & helpful
Mary F | First ImpressionsYou guy's are always awesome! Very friendly and willing to help out with a smile
Janet B | First ImpressionsThe only issue I had was the storage unit was linked to my account so I had to deal with the alarm every time I opened my unit it was very annoying and got on my nerves will never rent from there again
VIRGIL H | Overall ExperienceThe staff was understanding of my situation and gave me extra time. The storage security system was confusing at first. Once figured out, no problems.
KIMBERLY M | Overall ExperienceWe only used the storage for 2 weeks. Paid in advance for a month because we weren't sure when our new place would be ready. Was told before we moved forward with payment that we would get our money back for the weeks we did not use. It was a lie. Did not receive our money back. 0% do not recommend.
CHARITY B | Overall ExperienceStorage Unit was ready and cleaned and held in great condition . The move in was easy and convenient. Facility is well cleaned and roomy in space which helped our move in much easier. I would recommend this facility .
Tanya M | Online Move InUnit was way more expensive than it needed to be. The sliding door to the building was secure when I moved my stuff in, it only opened when you entered the code. Now it opens any time someone walks by. I moved to another storage facility because of this. I'm paying 1/2 of what I paid Uhaul for a BIGGER unit that had better security!
Kathryn M | Overall ExperienceVery helpful, thanks Uhaul and staff. Moving from a different state isn’t easy, however with the staff being friendly and understanding we where able to get a storage and returned equipment in timely manner.
YESENIA A | First ImpressionsVery happy
Joseph B | Online Move InGreat customer service from staff. Very helpful and friendly
CHRISTOPHER M | First ImpressionsThe Colorado Storage facility, staff and convenience was a true blessing! I am very appreciative of the ease of this move!
Kimiko J | First ImpressionsThanks for your service.
PAUL N | Overall ExperienceWhen I made my reservation online, it told me I would get 1 month free if I got a uhaul. When I went in to get my storage unit there was alot of unhappy people yelling and very confused because their online reservation was messed up which caused the worker to be very upset and take it out on everyone. It was the end of the day so I understood. Online says 1 thing and inside they say something completely different. Then when it was time to put everything in my storage the whole alarm system was very confusing we kept getting locked out or in. When people are moving it's already a very frustrating experience and then when nothing goes right when you get to uhaul after a long days of moving you want the rest to go right. I think online should match what is being told in store. The workers are getting very upset the customers were very upset. I know I sure was. It was not a pleasant experience at all.
Christine R | First ImpressionsReally a great experience in every way. Calvin, Bert, and Nakaya were excellent to work with on setting up my storage unit , truck, and trailer rentals. All three were exceptionally good…professional, knowledgeable, and very kind. I highly recommend U-Haul Moving & Storage of Fountain Blvd.
HARRY S | First ImpressionsThe staff was very friendly. Answered all my questions and I actually enjoyed everyone at the sign up.
MORTIMER C | First ImpressionsGreat experience and will use again for any future storage needs.
Stacy H | Overall ExperienceThe alarm system at this facility is TERRIBLE!! I spoke with several other customers and everyone was frustrated. The security is undermined by the fact that the alarms go off even after the storage room is disarmed (a process I had to discover; the check-in details said NOTHING about disarming alarms). The sirens are ear-piercing! I have a slight hearing problem and I am concerned my hearing will be even further injured by the REPEATED and high decibel shrieking when opening the facility, when opening my storage area, and when showing up at the elevator. I think other people's actions are also setting off alarms; we all hear them all through the building. I have had two visits to the facility, both full of alarm sirens, and no facility manager has ever shown up that I have seen to address the issue or to check if someone is actually being broken into. Security is compromised in the "The Little Boy Who Cried Wolf" scenario. It is still unclear to me whether we are supposed to enter our entrance code into the "other" door keypad AFTER disarming the alarm at the special keypad location dedicated to that "security" purpose. Again, the texts designed to make the check-in smooth and convenient were very exciting (I was expecting it to be great!) but not only was there no gate to enter through, the text instructions did not highlight the need for alarming, and nowhere is it made clear whether you need to also use the code to enter after disarming. The physical reality is that the large sliding glass door keeps opening for anyone who walks up to it; you don't have to enter a code to physically walk in. But if this means you are tripping the alarm when you then later try to open your space...well, maybe that is why there are so many alarms going off???!!
Carson T | Online Move InBest Service Ever
BARBARA G | First ImpressionsThe staff was awesome! Blessings
MaryAnn J | Overall ExperienceInstruction were confusing and I was over charged for a unit when I just needed a truck.
Tyla M | Online Move InRonnie was efficient and very helpful. Would recommend this storage unit!!! Thank you Ronnie!!!!
ASHLEY F | First ImpressionsCame to remove my belongings 1 day late as that was my home closing day and they would not pro rate the following month charge. They charged me for the whole month. Nasty manager
JEROME V | Overall ExperienceThe staff are among the friendliest I've ever seen and very knowledgeable!
JESSICA L | Overall ExperienceI tried to use the stairs to avoid the elevator to go open my unit after signing in. The doors were locked and I got stuck in the stairwell and the only way I was able to get out was through an emergency exit that sounded an alarm when I got out. I was frustrated already with the staff and I did not even open my unit before I canceled my reservation. The guy at the counter needs to learn to be more professional. I requested a 10x10 and instead gave me 2 5x5 units and did not really give me an option. If the staff would have been more professional and informative I may have kept my unit
Samuel W | Overall ExperienceN/A
ABBAS H | First ImpressionsExtremely impressed with the facility. very clean and spacious. I was not expecting the super high ceilings in the units and I love it. My reservation was last minute and everything was really fast and easy for move-in.There are also like 20 carts that are free to use. highly recommend!
Ricardo D | First ImpressionsAll gd. And help too!
WILLIAM W | Overall ExperienceThe staff were great above and beyond helpful
MATTHEW G | Overall ExperienceEasy and convenient. The guys at the front counter were awesome. Very thorough in explaining what and how.
Adrienne C | First ImpressionsRonnie is the sweetest person I have met and is very understanding. I 100% recommend this place and I will come back in the future. All the staff were very kind and friendly as well, helped me with every question and answers I had.
Brenda R | First ImpressionsThere is no light in the storage room. If you go in the afternoon you can't see half of your storage.
Rita A | Overall ExperienceGreat Place thank you!
Tim B | First ImpressionsRonnie Locke and other staff were knowledgeable and helpful.
Monique V | First ImpressionsEveryone one I've dealt with in person or calling with questions on renting a storage unit to adding renting a uhual truck was an exceptional customer experience!!!
KIMBERLY C | Overall ExperienceEveryone there was awesome helping,nice,caring,efficient! Thank y’all! Blessings merry Christmas
MaryAnn J | First ImpressionsYou do need a soda machine. Staff was friendly and helpful.
Mona S | First ImpressionsEvery thing was excellent
Marcia G | Overall ExperienceStaff really went above and beyond to help me out every time I was there, even when I fell WAY behind on my payments. Definitely HIGHLY recommend! My only complaint, which has NOTHING to do with the staff/employees, as I know they don't personally decide what temps to set the thermostat at ( it's pedetermined at UHaul Corporate HQ or some nonsense) , is that, my storage unit was "climate-controlled", but it was in a hallway facing the exterior wall of all glass, and unless it was cloudy outside, which is pretty rare in Colorado Springs ( 320 days of sunshine a year), it was ROASTING in that hallway and even worse in the enclosed unit...it was AT LEAST 80 degrees in the hallway every time I was there in the day and easily 86-90 in the unit....UHaul corporate says the a.c. kicks on at 76, but the thermostat isnt in the blazing sunny hallway, its in a much cooler shady area near the elevator...no doubt Corporate does this on purpose, to save money, but its aggravating...some of my more delicate collectibles and semi-antiques had some minor heat damage...and this is in COLORADO...Im sure its MUCH worse down South...food for thought
Joshua L | Overall ExperienceThis is a great location, just off the freeway and easy to get in and out of. It was super spacious with the office/store to one side and the storage units to the other. The bays to back in trucks and the moving carts provided were incredibly helpful and makes the entire experience much more expedient. The staff is wonderful! Thank you for being awesome and making this part of my move & journey as smooth as possible.
JESSICA S | Overall ExperienceLove the security system
PAT C | Overall ExperienceThe staff has always been outstanding in this location. The facilities are always clean and well cared for. Will definitely recommend this specific location to friends and family needing storage or truck rentals
Amy J | Overall ExperienceRonnie got back to me very quickly about billing questions / a late payment . He was very friendly and professional
MARKAYLA B | Overall ExperienceIt was quick and easy to start and access the facility as well as closing the storage when done. Very convenient for me. Thank you for use of the free carts!
Rebecca M | Overall ExperienceRonnie made everything extremely easy to understand and pick up!!
JESSICA L | First ImpressionsEnjoyed the car port especially with all the rain we’ve had this year. Not to mention the carts made moving not so hard! Prior to moving in I was moving out of 3 level public storage with only two carts available with an elevator that worked when it wanted. That should some up how I feel about U-Haul. Only thing I suggest is to lower y’all’s prices they’re a bit high.
theresa b | Overall ExperienceWas given 10x10 for one month free with one way truck rental. Upon arriving, I was told that there was no 10x10 available and was given two 5x10 units. When we located our units, there clearly was a 10x10 available right next to it. We didn't Think we were going to have enough room and had to Rent a third unit only to find out that everything would have fit. Extremely frustrating and disappointing after driving 16 from texas.
Abenisha U | Online Move InI would use them every time I need storage. Thank you.
Ricky M | Overall ExperienceHighly recommend! I would drive across town to use this group. Front desk folks are wonderful! Facility is clean and secure! Loved it!
Ted P | Overall ExperienceThe branch was nice and new. The staff were very helpful in assisting us with moving material selections and quantities. I would use them again and recommend them to friends without hesitation.
Marcus L | Overall ExperienceThanks guys for your help, and courtesy. As always U haul is a positive experience with my moving needs.
Ronald S | Overall ExperienceI dealt with the GM. He was amazing.
JESSE M | First ImpressionsThe staff was excellent, the facility well maintained, I would use this facility again.
karen a | Overall ExperienceStaff was very helpful. Move in went well yoo.
SCOTT Y | First ImpressionsGreat service. Fast and Easy. Would rent again!
Kelly L | Online Move InLove the customer service
Treshon N | First ImpressionsThanks!!! Have A Great Day!!!
Henry B | First ImpressionsRonnie provided the best experience I have had with U-Haul
Christopher W | Overall ExperienceGodspeed to all God's people, Jesus Christ IS COME IN The FLESH, Amen.
vikki z | First ImpressionsLucas was very professional and helpful. He was cheerful and humorous.
Deneen M | Overall ExperienceAs always, the staff are friendly and helpful, and welcomed me to this area. They explained things that make it easy to follow when accessing my unit.
Ronald S | First ImpressionsI've always been a fan of U-Haul but after life's curveball this past game I'm a loyal customer no doubt the people you have working @ Valley Hi in Colorado Springs Colorado are hands down the friendliest group of people out there their presence was outstanding in making us/me feel super comfortable through the whole process kudos the team you have there StevenB
Steven B | Overall ExperienceI was pleasantly surprised at how easy it was to move into a 3rd floor unit. The unloading area and elevator are great and so helpful, along with the carts provided.
Cole C | First ImpressionsThis is an excellent facility. The staff was always helpful. I definitely would recommend this place.
KEVIN C | Overall ExperienceDavid,Ronnie and staff are fantastic!!
DOUGLAS D | First ImpressionsThanks for being number 1.
Garry I | First ImpressionsI especially liked the donate area to leave things you no longer want & find things you do. Having 24 hour access option was convenient.
MELANIE R | Overall ExperienceExcellent service and facility was clean and in order. I never felt uncomfortable at any time of the day. Very well maintained.
ALECIA S | Overall ExperienceThe whole experience with manager Ronnie Locke and his staff was a great experience. My unit was perfect for my move and I rented a truck and a box trailer from them and both times everything worked out perfectly. I would highly recommend this facility to anyone who needs a safe, secure storage unit or truck or trailer rental. A+
Kerry S | Overall ExperienceGreat staff, very helpful. Very clean facility and plenty of carts for moving stuff into my unit.
Lawrence L | First ImpressionsThe staff and management was awesome very professional and knowledgeable as well as very helpful. I will recommend this storage facility to all my friends and family. I can not say enough good things about this facility.
Ronnie L | First ImpressionsRonnie was amazing! Very helpful and friendly. He is a huge asset to the U-Haul team! 10 out of 10 would recommend this location. The experience was top notch!
JEREMY G | First ImpressionsHad to change code 5 times Wasn't our fault. Said it was the computers
DENNIS S | Overall ExperienceI did not move in with you. Please stop sending me emails.
CLARENCE T | First ImpressionsThe staff was excellent and very helpful I never had any issues. There was actually one time I have left a crate outside of my storage container and they held it for me until the next time I was there and they brought it to me. They were great.
Justin K | Overall ExperienceFriendly and accommodating staff. Secure and clean facility
LISA R | First ImpressionsGreat place. I will store my things again if I ever need storage.
Denise F | Overall ExperienceNice place to rent and store
Denise F | First ImpressionsWhen we moved out here from Arizona your staff was very helpful and very professional and customer service was amazing, they understood our situation and assisted in helping us find 2 units, pricing was great as well for our budget, I recommend this facility as it's in a very convenient location.
humberto r | Overall ExperienceManagement and staff are always very helpful and accommodating when life happens!
Jen C | First ImpressionsRonnie was a big help. The Internet had went down for the U-Haul customer service and we were having a lot of trouble getting our rental agreement to go through Rodney fix everything very swiftly for us and got me a storage unit on top of that.
Justin K | First ImpressionsNicest storage facility I’ve ever seen. Affordable and safe. Manager Ronnie Locke was a total professional. I feel 100% certain I could not have found a better storage unit anywhere.
Kerry S | First ImpressionsThe staff was excellent. Instructions were clear, staff was very helpful.
KEVIN C | First ImpressionsEveryone was helpful and nice.
Tamara W | Overall ExperienceClean and well maintained which for me are the two key factors to consider when I rent storage.
ron s | Overall ExperienceThey accommodated my specific request of where I wanted my storage unit to be. I really appreciate the unloading areas and the use of the carts.
Kym O | First ImpressionsPretty good experience only thing was my access code was having problems so I was having issues getting into my unit
veronica A | First ImpressionsOnly thing that sucked was no access to the restroom
Aaron R | Overall ExperienceThe “entire staff” at this facility are excellent and I highly recommend this facility for anyone who requires storage. All staff went above and beyond making sure I was able to rent a storage unit while experiencing web site issues. Please clone this entire staff…it is wonderful to experience this level of customer service. A sincere thank you to all who assisted. P.S. I recommend rewarding the entire staff at this facility with a pay raise! They are all a valuable asset for the U-Haul Corporation. /S/Dwight A. Schneider
Dwight S | First Impressionsthe only problem i had was i signed up for a 5x5 online and went in the next day to get my truck and i asked the lady if i could get a 5x10 instead she said yes and put me down for 104 $ a month but the storage i got was still a 5x5 funny ..havent had time to back and tell them. i made it work for now
Carlos S | Overall ExperiencePlace was well lit, nice and clean .
Angela P | Overall ExperienceFacility was great. Staff were extremely helpful and went above and beyond. Will recommend this facility.
Jacob S | Overall ExperienceNo problem
Dennis D | First ImpressionsThe person you have working in the storage area was friendly and helpful.
John J | First ImpressionsClean and easily accessible.
Reneka W | Overall ExperienceI have had some bad experiences at Uhaul, but Ronnie seems to have this all figured out and attends to customer needs. I appreciated an email from him and a phone number. I called, and he answered the phone. I have had experiences with other U-Haul sites that never answer their phone and let them roll over to the national line. Ronnie and Madison were super helpful upon move in.
Christopher W | Online Move InRonnie was very helpful in getting me multiple units right next to each other at a much better price than I am currently paying elsewhere, and they are climate controlled where I don't have to worry about the weather when wanting to get in and out. Thank You!
Randy L | First ImpressionsEXCELLENT SERVICE! CONVENIENT 24 hr access option. I work nights so this was perfect.
Yanira O | First ImpressionsProfessional Competent and Effective Personnel at this Facility. It was a Seamless and Quick Experience from Start to Finish. The Equipment worked Perfectly, and the Storage Space was Easy To Access.
Robert K | First ImpressionsSolid staff and location!
Michael B | First ImpressionsProfessional staff, clean and well maintained grounds.
JACQUELINE C | First ImpressionsThank you!
Denise A | Overall ExperienceIt had large rste bait in the unit. When I arrived they did not have the size I reserved and wanted to charge me more for 2 smaller units.
Elizabeth s | Overall ExperienceGreat Customer Service skills.
John A | First ImpressionsI find it very convenient and the staff was so helpful am happy with the staff
Marcia G | First ImpressionsThe staff was friendly
Rodney H | Overall ExperienceRonnie Locke was so kind and helpful, cant thank him enough for his positive attitude
Haley R | First ImpressionsAwesome and friendly customer service the staff was amazing
Daniel R | First Impressions