Customer did not leave a comment.Diosdado` M.
Customer Reviews for U-Haul Moving & Storage at Valley Hi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very friendly and answered every question I had. I will definitely be going back to them for my next trailer rental.Julie M.
Everything was perfect!Cosmo Q.
I was moving from Ga to Co and in western Ok the motor blew in my vehicle. I called UHaul on E Fountain Blvd in Colorado Springs and spoke to Ronnie. He went above and beyond to help ease the stress of the situation. It's nice to see someone that cares, not only about the company he represents, but for his customers also. Thank you to everyone that helped me out but a big kudo's to Ronnie in Colorado.LaChele K.
Customer did not leave a comment.Maria V.
Ricardo was fantastic! He was friendly, helpful, and explained everything very clearly. This was the best experience that I ever had with U-haul. The location was easy to find. I would definitely recommend this location.Dwanna M.
Looked like the whole place was under renovation. The drop off was very easy and smooth, the place just looked a little shabby.Joseph F.
Customer did not leave a comment.Thomas C.
I did not drop at this locationJeremy A.
Customer did not leave a comment.GERALDINE E.
Customer did not leave a comment.Lisa L.
Customer service guy was super nice and friendly. The location itself is still under construction but it's nice to see that they're open. I'm sure the building will look great when it's finally complete.Troy S.
Nothing, this location is excellent and the gentleman that served me was professional and very accompanying to my needs. Two thumbs up!Laurie L.
Ronnie was very pleasant and helpful. Explained everything I needed to know.GERALDINE E.
Customer did not leave a comment.Daniel Q.
I was not told I had to return the UHaul at a specific time, on my order it just said return Saturday, no time and I was charged an extra day for returning at 11:30 vs 9:30. Also, when I reserved the UHaul, I chose a specific location due to it being close to my home, it was changed 2 more times and time changed too on the morning of pick up. I had to drive 30 minutes to pick it up vs 10 where I reserved it. When I called, I was told that was a preferred, not guaranteed. The gentleman at the store was very nice and told us we could return the UHaul at any location at our drop off and they would accept it, not the case. We tried to return it same day and were told it had to go where we were told. So the charge for the extra day would have been avoided IF I was told in the email confirmation or by the agent when picking up the Uhaul and if I could have returned it at any location like I was told.Kari S.
Finish the building!David C.
Customer did not leave a comment.Vicki C.
I have always had great service and great experiences with u- haulCheryl S.
Customer did not leave a comment.Angelisa D.
The verification and approval process for self-pickup was horrible. It is not productive that your business waits until the last minute for this process. I suggest you perform this process before the pickup date and time because that wastes customers time. Also your online system needs improvement as it is not very user friendly and glitches a lot. I will not be using this process again.Krystal D.
online check-in and return did not work, but the guy on-site was great.Burke G.
Customer did not leave a comment.Timothy E.
Guys on the ground were great. 24/7 truck share service was cumbersome, not really worth it. Definitely slowed things down instead of speeding them up like intended.GREGORY V.
Disappointed in the time it took to get out of the facility, I have even called to let them know I was in a rush. The rep also took a picture of my ID on his personal cellphone, I have never seen that, also they close at 4pm. Who closes at 4pm?Zoraida M.
He was very nice and helpful!Jason L.
Customer did not leave a comment.Samuel K.
The key box was super high and hard to reach. Other than that it was a great experience.Randell C.
Customer did not leave a comment.Hayden H.
Customer did not leave a comment.Ramon M.
Staff here was amazing I was assisted immediately. The employees here will advise you if your unsure what you need, if you let them know they will help you pick whats needed to finish your task. I wont rent a uhaul any where else love this location. Had a lot of bad experiences at other ones but this one is exceptional especially customer service.Ciara B.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.George C.
1. The 12v plug-in port was in-op. Therefore I couldn't call or text on my trip. 2. The radio clicked off on its own every 30-45 minutes and showed an aux-in device control message. Really? 3. I'd like a review of my bill. When Justin called to confirm my reservation, he reduced my rate and informed me that taxes would still have to be added. However, everything else stayed the same, yet the grand total did not reduce. How come? 4. My request was to have you email me, not text. Please remove my number from your system and *never* text or call me again. 5. Kindly shred all my personal information. Some people *never* listen. From the link you sent me, your system is not secure and I have a major challenge with that.. 6. I took exception to receiving a call, minutes after my reservation was confirmed, asking me to make another reservation, for my next trip. You must really be hard up for business if that's the way you try to get business. Kindly delete my file after I return the truck, as that the transaction will be history. 7. If everyone in your company has access to any client's information, that is a violation of our privacy, our first amendment right. 8. Nobody showed me where the spare tire was, should I get a flat.Christiane B.
the original drop off location on Barnes rd. was rude and would not take the trailer. he should be fired.Dalton T.