Customer Reviews for U-Haul Moving & Storage at Washington Blvd

10108 reviews

1052 Washington Blvd   Pittsburgh, PA 15206
(N Of Penn Av)

(412) 361-5580

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 361-5580

1052 Washington Blvd
Pittsburgh, PA 15206
(N Of Penn Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lawrence d.  |  First Impressions 
Rating:
5.0

I am a bit concerned about employees using their personal cell phones to photograph my drivers license. We have rented equipment from 4 different locations in the past month and at each location this has happened!!! I am not really comfortable with them having my information like that on their personal phone. Otherwise happy.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Katy D. 
Rating:
5.0

Quick, Nice.

WALTER R. 
Rating:
1.0

The fact that there were charges applied to my overall payment amount that an employee couldn't even tell me what they were for is beyond me. I was charged for gas, despite filling up the tank, and all i was told was “I don't know”. It's irritating, and I will be using Penske from now on.

Will R. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Nothing other than what you already do - Excellent service and vehicle.

diana B. 
Rating:
5.0

Customer did not leave a comment.

Marcia C. 
Rating:
5.0

Strongly recommend this location, service was awesome! Kevin did great

Tayvon L. 
Rating:
5.0

Customer did not leave a comment.

Terna I. 
Rating:
5.0

Everything was great, super fast service..... Great staff very polite and nice

Aymen S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
3.0

We ordered a utility dolly, but it was not with the uhaul when we picked it up. We would like a refund for the dolly. Second, the uhauls were all so packed together that it was difficult to extract our uhaul.

Nicholas K. 
Rating:
3.0

Customer did not leave a comment.

Dayton P. 
Rating:
5.0

Customer did not leave a comment.

Derek O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Better customers services

Nikkita J. 
Rating:
2.0

Trailer (motorcycle) was full of glass and pop cans and old leaves. Didn't notice when I pulled out (clear glass) leaves are common in anything outside. Went to put new motorcycle in the trailer and had to use edge of boot to scrape glass out of the tire tracks. Staff was friendly and knowledgeable, but busy.

Benjamin S. 
Rating:
5.0

I think you should explain your fees before processing the application your truck says 1995 but there's a $14 charge for insurance $11 and something charge processing fee and these were not told to me until I was supposed to pay that should be explained at the very beginning the gentleman processing me was very kind

Mitchell L. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

Shadonna M. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
4.0

Clean vehicles thoroughly.. and rental office smelling like marijuana, very unprofessional.

Charles R. 
Rating:
5.0

Mike was amazing

Cam C. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Mr. Lovelace was of great help to us despite our last-minute reservations

Rose R. 
Rating:
5.0

The manager here was amazing. There was a huge line to return the trucks and he attended to everyone's needs in the line all while taking phone calls. Outstanding customer service and will be returning!

Samantha L. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
4.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

The dolly and blanket bag mounted at the gate entrance makes it difficult to load large items. I had to remove the dolly and inorder to lad my pallets raise the blanket bag with a broom handle

Shelby W. 
Rating:
4.0

The pick up of the equipment was good. Rashid was the person who took cate of us and he did a great job of explaining everything.

Omar M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

The brakes on the truck were really bad they didn't work I could've died

Marlissa N. 
Rating:
5.0

The team was consistently efficient and very personable. When I made my reservation, I appreciated Caleb's suggestion that as I would be moving furniture and heavy rain and winds were predicted, I might do better w/a box truck instead of a pickup. Although the store was rather busy when we picked up the truck, the staff remained poised, calm and pleasant. Very positive experience.

Quincy S. 
Rating:
5.0

The lady who helped me was nice, when I had to return the rental van the street was closed both way by cops for some safety reasons, she allowed me to bring next day without extra charge and waived off some miles since those were not my fault anyway. Very easy to work with

Satish S. 
Rating:
5.0

I think these guys do a great job they're honest I left things in the truck and it's always been returned that's one of the reasons why with the good customer service I get that I always use U-Haul Washington boulevard

Brian S. 
Rating:
5.0

This is the first time I got a really old , tough-riding truck with nearly 100,000 miles on it. The driver's side windshield shade literally fell off while I was driving! It was a one day rental for a short move, but had to drive 1.5hr one way...I felt I spent 3 hrs on the worst massage chair of my life. I think you need a new truck.

Diane K. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

Always treated with respect from every one at the Washington Blvd location The Best thank you

John G. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

The sales associates were especially kind and helpful. Made the experience fantastic!

Nathaniel D. 
Rating:
5.0

Customer did not leave a comment.

Marjorie L. 
Rating:
5.0

Pleasant experience dealing with your company, everything went as explained by the salesman, equipment met the needed requirements. Thank you, keep up the good work.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
2.0

It was obvious that the van hadn't been cleaned in a while. I felt venerable especially with COVID ALL AROUND.

Jane A. 
Rating:
5.0

The guys working there (I think DJ and Vince) were great. Very fast and professional.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Bonita G. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
4.0

Nothing

Tyrone P. 
Rating:
5.0

Customer did not leave a comment.

Drew L. 
Rating:
5.0

Customer did not leave a comment.

Ronisha H. 
Rating:
4.0

The truck interior was not completely clean but it was ok.

Ardavan B. 
Rating:
4.0

Not a location thing but the app did not work and website was giving an error when trying to drop off the truck. Phone impossible to get through. The app worked on wife's older Android

ANDRIS G. 
Rating:
5.0

The people are courteous, and work in a timely manner to service the customers. I appreciate the service. Thank you

Camalia P. 
Rating:
4.0

The person who checked us out was very difficult to communicate with. He just left the key in the truck and walked away - didn't give us any instructions. Not very good customer service. However, when we returned the truck, the service was much more welcoming and kind!

Kristin D. 
Rating:
4.0

Customer did not leave a comment.

Joanne J. 
Rating:
5.0

Phenomenal customer service. Well run and organized location. Have used 3 times and will again!

Drew L. 
Rating:
5.0

Customer did not leave a comment.

Lutfee W. 
Rating:
4.0

Customer did not leave a comment.

Alyssa S. 
Rating:
4.0

Some of your clerks could be more caring towards the customer and lose the attitude.

Ray R. 
Rating:
1.0

Clean your vehicles. Do not charge a customer a cleaning fee for a vehicle that was filthy when they picked up

Roger K. 
Rating:
1.0

I rent a cargo van I gave my ID and debt card I drop the van off the following day they check it tell me how much I owe and ask me if I am keeping it on the same card I said yes two days after I get an email saying I owe $91 I call it took me a long time to get some on the phone I explained what happen he have me on the phone and was making another call he cut me off never call me back I try to call I didn't get any answer

Rashford B. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo C. 
Rating:
5.0

Vince was really nice and professional. It was a pleasure coming in the store and be greeted so nicely. He offered advice and recommendations.

Phyllis C. 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  First Impressions 
Rating:
3.0

rental rates are too high. you need to offer military and/or senior citizen discounts.

Sam P. 
Rating:
3.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

Vincent and John were very helpful. It was the best customer service experience I have ever had. Very kind and full of energy. Would definitely recommend to anybody to come to this place

Dean H. 
Rating:
5.0

The service was great and the GM Vince B. was very helpful and did everything he could to give me an excellent experience.

Derek G. 
Rating:
1.0

The quality of the vehicle itself was poor. In need of an alignment, the steering wheel shook horribly when I got on the highway. After putting gas in the truck, the gas needle was all over the place. It shot up to full, then empty, then slowly rose to halfway, then back down to empty, before finally coming back up past the halfway mark. I sat for 3 minutes waiting for it to stop fluctuating (I have a 1:26 video of this happening). Upon arrival this morning to finalize everything, the guy at the counter couldn't find the key, and continued to ask if I was sure I put it in the drop box, which I assured him I had. He stated to me “well both boxes are empty, and my boss said he doesn't have it”. He walked outside, and never returned. So I stood there...waiting for him to come back. Another guy comes in, and says he'll help who's next. I asked “well did he ever find the key?” Apparently he did, because I was asked my last name, he typed some things in the computer, and asked if I wanted a receipt. I asked him “how much was it”, his reply was “a receipt will show you”. I showed him the video of the gas needle fluctuations on the vehicle, and to that his reply was “it's just a rental”. This rental was for someone else who choose this particular location, otherwise my business and money would've gone somewhere else. This is not the 1st time I've been disappointed in the service at this location, but it will be the last. The workers need serious attitude adjustments. They speak like robots, no hospitality. This is the closet Uhaul place to me, but I will absolutely go elsewhere next time.

Jennifer T. 
Rating:
4.0

The U-Haul employee we dealt with was friendly and very efficient. Our only complaint is that he was not wearing a mask. Otherwise, very good service.

Paul M. 
Rating:
1.0

Still have not received my $25

Melvyn W. 
Rating:
5.0

Customer did not leave a comment.

sarah B. 
Rating:
1.0

The associate that finally rented me the roll on trailer was good, but other than that my experience was terrible. I had a reservation for an auto transport for moving to another state and when I showed up the day of the move I was told there was no equipment available. I had already scheduled my utilities off and had to leave before the huge snow storm on Monday and was forced to leave my car behind in Pennsylvania. Super sucks. No good. Should've called me and told me. I even asked if there was anything available far away that I could go get, and got blank stares. Then i spent hours with managers on the phone and driving to multiple locations and they never even offered as much as a discount for the crazy inconvenience. Just bad.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

sam E. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Easy access from anywhere in Pittsburgh--but especially the East End. Polite and capable staff.

Leslie T. 
Rating:
5.0

More transparency of cost

Ethan S. 
Rating:
1.0

Overcharged me and missing a ramp on both trucks ....on too of me not receiving my refund yet to when being told it would reflect in my account within an hour...very bad customer service!!!!

Elfonzo W. 
Rating:
5.0

Nice Employee

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
3.0

None of the staff were wearing masks, despite signage indicating masks must be worn inside.

Colleen K. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
4.0

The site was easy to locate and well maintained. My only cavail was the difficulty in connecting the trailer to my truck.

Jon H. 
Rating:
5.0

No changes necessary and staff was professional!!

Alneda R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

This is a city location, so not ideal for pickup from the suburbs. It was the only location in a 50 mile radius that had a cargo trailer. The pickup and hookup were quick and simple. A new employee initially did the hookup and a seasoned employee stepped in and made adjustments so it was safe. We appreciated the extra effort. We also were sent many confirmation emails which gave us piece of mind. Would definitely recommend this location and the UHaul 800 customer service line. Also great folks and helpful.

John I. 
Rating:
5.0

All was perfect the guy that waited on me was courteous and professional

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Jotie H. 
Rating:
5.0

Have lot cleared of snow.

Karen H. 
Rating:
5.0

Vincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.

Shane w.  |  Overall Experience 
Rating:
5.0

I am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.

Sponce C.  |  Overall Experience 
Rating:
5.0

The young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.

Leslie G.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and I will continue to use them for all my moving and storage needs.

Shane w.  |  First Impressions 
Rating:
5.0

Friendly professional staff. Vincent and team are great. Todd Pittsburgh 15238

Todd P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREG M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jay b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fheelan H.  |  Overall Experience 
Rating:
5.0

Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd Pittsburgh

Todd P.  |  First Impressions 
Rating:
2.0

Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!

Ronald M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

stephanie l.  |  Overall Experience 
Rating:
5.0

Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.

Sumio N.  |  First Impressions 
Rating:
5.0

A Lot customers were just leaving junk In the building but overall it was good.

Herman S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penelope B.  |  Overall Experience 
Rating:
5.0

Great service. Quick.

Murat S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alaysza M.  |  Overall Experience 
Rating:
5.0

Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.

Sponce C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

serena h.  |  Overall Experience 
Rating:
5.0

Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~

Sandra R.  |  Overall Experience 
Rating:
5.0

I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access

Kristin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glendine M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda P.  |  First Impressions 
Rating:
5.0

Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!

Scott M.  |  First Impressions 
Rating:
5.0

Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.

shannah m.  |  Overall Experience 
Rating:
5.0

The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!

Natalie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

oscar h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond p.  |  First Impressions 
Rating:
2.0

To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.

Amanda S.  |  Overall Experience 
Rating:
5.0

Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.

Natalie P.  |  First Impressions 
Rating:
1.0

Late fees liens too much money

kesha e.  |  Overall Experience 
Rating:
1.0

Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closed

Ethan R.  |  Overall Experience 
Rating:
5.0

We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.

David H.  |  First Impressions 
Rating:
1.0

The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.

Jalen P.  |  First Impressions 
Rating:
5.0

Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.

Michael R.  |  Overall Experience 
Rating:
1.0

The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.

KIMBERLY N.  |  First Impressions 
Rating:
5.0

It was great

yiriyah a.  |  Overall Experience 
Rating:
5.0

antwan and vince were very professional and pleasant

Oluwaropo O.  |  First Impressions 
Rating:
5.0

I've never really had a bad experience with using U-haul

ALONZO C.  |  Overall Experience 
Rating:
1.0

When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.

Joe S.  |  Overall Experience 
Rating:
3.0

The cost of the unit was way to much!!! 😢 I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.

Sandy G.  |  Overall Experience 
Rating:
1.0

I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.

Cynthia J.  |  Overall Experience 
Rating:
5.0

Vince and Mike did everything possible to make this simple!

john l.  |  First Impressions 
Rating:
4.0

Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.

Michael R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍

tiera m.  |  Overall Experience 
Rating:
5.0

Professional Very helpful Clean

Sandy G.  |  First Impressions 
Rating:
5.0

I apprecaite the fast service, the awsome storage and Vincent te Manager.

Tuarone T.  |  First Impressions 
Rating:
1.0

It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.

Shana L.  |  First Impressions 
Rating:
5.0

The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!

Alberto S.  |  Overall Experience 
Rating:
1.0

Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3

Phil C.  |  Overall Experience 
Rating:
5.0

The staff (Donald) and facility at this location are excellent. Thank you!!!

Alicia J.  |  Overall Experience 
Rating:
5.0

Overall good experience

SHAWN J.  |  Overall Experience 
Rating:
2.0

Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.

Jerri G.  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!

Kelly C.  |  Reservation 
Rating:
1.0

Bad

Ken H.  |  Reservation 
Rating:
5.0

No complaints

Jerwin C.  |  Overall Experience 
Rating:
4.0

Friendly staff.

SAM P.  |  Overall Experience 
Rating:
5.0

I love the staff and they remain calm during very busy settings

nadine t.  |  Overall Experience 
Rating:
5.0

Excellent service. Mark was very helpful. I would happily use this service again !!

Robert C.  |  Overall Experience 
Rating:
5.0

Nice!

Alicia J.  |  Reservation 
Rating:
3.0

I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delays

PETER A.  |  Reservation 
Rating:
5.0

none

john l.  |  Reservation 
Rating:
1.0

Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience ever

troy h.  |  Overall Experience 
Rating:
4.0

It would be nice to see a pro rated per hour rate.

Yasmin D.  |  Overall Experience 
Rating:
5.0

Easy access, clean, and secure.

ITAY G.  |  Overall Experience 
Rating:
2.0

Worst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u off

devdatta n.  |  Overall Experience 
No reviews have been submitted for this location.

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