Customer Reviews for U-Haul Moving & Storage at Welland Ave

7,279 reviews

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

web site gave me the impression that cargo vans were not available, i drove by this location and save at least 10 vans available. I think you probably lose business because of this.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Chantal B. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

patrick H. 
Rating:
1.0

Staff are horrible and they also steal your money booked an appointment for 10 am didn't get the uhall tell 11 asked the staff if the uhall can fit a full-size one bed room they lied and said yes uhall was small was told to bring it back 10 am asked to extend it after lying to me telling me some one needed it then charged me for two days only had the uhall one day also charged me a fee for 50 dollars cleaning uhall was just as they gave it clean total cost of a uhall $561 never will I ever use this service or this location or recommend it they are crooks

VANKEYLIN J. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Grant K. 
Rating:
5.0

Great service and easy to do . Thank you

john micheal M. 
Rating:
5.0

Staff were quick and helpful, plus professional and polite.

John M. 
Rating:
5.0

Great and professional service by customer representatives

raymond T. 
Rating:
5.0

The left rear signal bulb was burnt out....

Barry H. 
Rating:
5.0

Was a pleasant experience from departure to return. Tried to book online, but was a pain. Way too long and drawn out. Got half way through it and decided just to go in. So much simpler just to have a face to face booking instead if trying to maneuver through online reservations.

Matthew V. 
Rating:
4.0

Customer did not leave a comment.

ron H. 
Rating:
5.0

Customer did not leave a comment.

Ray P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very quick drop off. Paperwork was done and emailed by the time the equipment was disconnected from the vehicle.

Kevin V. 
Rating:
3.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Very efficient staff

Craig L. 
Rating:
5.0

Nothing. This place is amazing

Noah H. 
Rating:
4.0

This sight is neat and organised and the people are ver nice and helpful

Gail S. 
Rating:
5.0

Customer did not leave a comment.

Kiera A. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Excellent staff.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Sali R. 
Rating:
2.0

Easy to book and pay online but when we should up on Friday for the install the proper hitch was not at the install site and they were not expecting us. They had to transfer the hitch from another location and we had to come back on Monday for the install. They gave us a discount bc of the inconvenience but it was still inconvenient when we had organized our technicians at work and changed vehicles around to accommodate the hitch install for Friday.

Norm S. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE H. 
Rating:
3.0

Customer did not leave a comment.

Stewart B.  |  Overall Experience 
Rating:
5.0

Everything was very organized and as you are in a hurry to get to the moving location, it was nice to have everything fall in place. you could now get to the task on time.

David M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
4.0

Customer did not leave a comment.

Irena B. 
Rating:
5.0

Excellent customer service provided by Jasmine! Cheerful welcome when I arrived and received prompt attention. Easy pick up and drop off process provided by Jasmine. Very satisfied with how efficient the whole process was. Great place to do business!

Paul P. 
Rating:
4.0

Jasmine and the other guy on shift for me both went the extra mile...very pleasant to have dealt with them...thx

Keith F. 
Rating:
5.0

The people here are on the ball. The vehicles are clean reliable and really is got to be the staff that stands out at this location. I did forget to get my refund but I've had lots of things going on so I guess I'm getting it from Phoenix sometime in the mail Going there tomorrow possibly for another rental if not definitely the next time I have a chance I'm renting another one of these vans to move the rest of my stuff

Neil S. 
Rating:
5.0

Provide a waiting area for customers while their hitch is being installed.

John F. 
Rating:
5.0

Staff really polite and helpful. Did all the hooking and unhooking. Thanks

yves B. 
Rating:
5.0

Fantastic facility and great customer service. I would rent storage from U Haul again for sure

Steve N.  |  Overall Experience 
Rating:
5.0

Always love the Service & Hospitality at this Location ! Thank you Welland Avenue St Catharines !

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Weixian H. 
Rating:
5.0

All wad very good. The charge per kilometre is however rather high. It would be too if this charge is more reasonable. Thank you.

Hichem B. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The on line app is difficult to navigate. Had miles instead of kilometres for estimation of travel. Check in online sid not save me any time and licence capture did not work. And after hours online return was completed successfully but no email receipt was sent. Poor online experience

Mike G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

andre S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Staff at pick up and drop off were excellent! Made a stressful moving day start out great! Thanks so much.

Tracey R. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Service was great, trailer was clean and functioned well. Nathan was helpful in going over the rental details, physically attaching the trailer to my car and checking brake lights etc.

John P. 
Rating:
5.0

Great service at this location.

John S. 
Rating:
4.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Andriana G. 
Rating:
3.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

ATTILA K. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Provide a truck that is not dirty and doesn't have a steering problem or have a check engine light.

stewart C. 
Rating:
5.0

The young man who assisted me with renting the truck was friendly, knowledgeable and did a perfect job. Such good service is hard to find these days.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

jason T. 
Rating:
5.0

Great customer service., quick in and out. Answered all my questions.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

DAN T. 
Rating:
5.0

Customer did not leave a comment.

Pei X. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Add a note on the paperwork detailing what type of fuel each vehicle must be filled with.

Gary M. 
Rating:
2.0

The vehicle I rented had a malfunction before I could even begin my drive test, and I only drove the vehicle approximately 3 kilometers before I had to return it. I was still charged the full amount for only 3 KM and for not being able to finish my test (which I had rented the vehicle for). Won't be recommending these trucks or branch to anyone, unfortunately.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I was not credited with leaving more gas in the truck than I was instructed to. That was disappointing. The young lady at the counter was personable and helpful. She's an asset to the company.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
4.0

Customer did not leave a comment.

Gaye P. 
Rating:
4.0

Really liked the drop off section, fast completion.

Christien M. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
3.0

Very Sketchy when explaining about wardrobe boxes. They Told me they will buy back the box provided there was no damage. After returning they said NO because I used it. half a dozen Garments used only. I would understand if they said refund the box if not used but to say we will BUY it back with no damage is a totally different thing. It's only $20 but it's the principle of the matter. Maybe staff should explain it a little better and know what a return is new or used with zero damage. I certainly would have not purchased this for 6 items. I left more gas then what I should have being the responsible and caring customer. Disappointed. Sorry.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Rachelle F. 
Rating:
5.0

Customer did not leave a comment.

Francesco A. 
Rating:
5.0

Keep up the good work.

Ross T. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
3.0

Customer did not leave a comment.

Bohdan T. 
Rating:
2.0

Difficult to access from busy street. I used this truck for Aprox 8 hours and it cost me almost $100. Not pleased.

James W. 
Rating:
4.0

The only thing is the van windshield was very streaky

Gail S. 
Rating:
5.0

Nothing everything and everyone we're great

Philip G. 
Rating:
5.0

Keep up the good work.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Jasmine was really helpful and is an asset to your company.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Natalie A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

all good pick up & return painless u haul hooked up & unhooked the utility trailer i rented and returned later the same day

henry O. 
Rating:
4.0

The location's service was great and the truck was clean and well equipped. However the vehicle was difficult to drive due to very rough and unpredictable automatic gear shifting… this included unexpected lunges by the truck while decelerating and in slower traffic conditions. The movers we booked through uhaul were fantastic… very professional and careful.

Gordon S. 
Rating:
5.0

Pricing is really high for a trailer.. overall great experience other than the cost

Amanda L. 
Rating:
5.0

All went well

Pat M. 
Rating:
5.0

St Catherine's was very great to deal with I can't think Of anything to improve for next customer 100 percent happy with the service

Rob D. 
Rating:
5.0

Customer service is #1 !!!

Len K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Always great inventory. Always great service. I got a call around 2pm yesterday from Urban Barn our large area rug was in. Instead of $89 delivery fee I went on line with my uhaul account, booked a trailer, picked it up, got the carpet, brought it home and returned the trailer by 430. Can't beat that!!

JIM F. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
5.0

Customer did not leave a comment.

Alun E. 
Rating:
4.0

Customer did not leave a comment.

Al R. 
Rating:
3.0

Customer did not leave a comment.

Garnet H.  |  First Impressions 
Rating:
5.0

Customer Service was excellent!!!

Len K. 
Rating:
4.0

Improve your drop off method after hours, as the drop off instructions on the mobile app is not user friendly, in my case if froze. Perhaps, offer an idiots guide/instruction for dropping off the vehicle (especially to someone who does not own one of new phones) when picking up the vehicle.

Ranvir B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  First Impressions 
Rating:
4.0

I rented a car dolly and everything was great except that the ratchet system was a little stiff .

Harland S. 
Rating:
5.0

The staff was very friendly and patient. They're knowledgeable about the products and made my moving process nice and easy. Very accommodating and love using this location for any moving needs.

Zephora D. 
Rating:
5.0

Heveryone there was super nice and made a stressful day seamless

Steve N.  |  First Impressions 
Rating:
3.0

Way to expensive

Terri B.  |  First Impressions 
Rating:
3.0

I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available

Audrey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny B.  |  Overall Experience 
Rating:
4.0

Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
3.0

I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido

Janice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W.  |  Overall Experience 
Rating:
5.0

Thank you for many years of storage

CARRIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina d.  |  Overall Experience 
Rating:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Rating:
5.0

Perfect

George A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stewart B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawna r.  |  Overall Experience 
Rating:
4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Kenneth E.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Good value. Will use again

Cameron M.  |  Overall Experience 
Rating:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcolm D.  |  Online Move In 
Rating:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth E.  |  First Impressions 
Rating:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna F.  |  Overall Experience 
Rating:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cole M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna F.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ruzica K.  |  Overall Experience 
Rating:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen d.  |  Overall Experience 
Rating:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen d.  |  Overall Experience 
Rating:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey W.  |  Overall Experience 
Rating:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH G.  |  Overall Experience 
Rating:
5.0

Changed size of unit with no issue.

Johnny S.  |  First Impressions 
Rating:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard F.  |  Overall Experience 
Rating:
4.0

Easy transaction in changes to storage needs.

dave l.  |  First Impressions 
Rating:
2.0

no good

John B.  |  Overall Experience 
Rating:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario c.  |  Reservation 
Rating:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark v.  |  Overall Experience 
Rating:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan S.  |  Overall Experience 
Rating:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol t.  |  Reservation 
Rating:
5.0

Very pleased.

Carolyn M.  |  Overall Experience 
Rating:
4.0

Thank You...

Gerald H.  |  Overall Experience 
Rating:
4.0

More staff needed, long wait to pick up & return. Otherwise it's good.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.

Kristina G.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top