Customer Reviews for U-Haul Moving & Storage at Welland Ave

6280 reviews

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MICHAELSTEVEN S. 
Rating:
5.0

This is the 2nd time I've used Uhaul for a move, both times have been easy and affordable. Staff in store and over the phone are very helpful and well informed.

Desiree J. 
Rating:
5.0

Nothing.. The crew is amazing!!! Special kudos to Aaron 😊

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Iliana K. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
4.0

The mobile check in process and check out process still is a bit cumbersome. Taking and assessing damage is time consuming. If a person takes the CDW option why not waive that portion of check in.... then just take picture of dash showing mileage and gas and you are done.

RENATO D. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

The St. Catharines location was great no issues. But we were in Niagara Falls doing work in the falls and thought we could drop the trailer off at the Niagara Falls location since they're all uhaul. We got out and the girl there was rude to us saying you have to return to St. Catharines and she was snotty as well as bossy to us all she had to say was sorry you can't return it here and just be nice about it. I will never ever rent from the Niagara Falls location EVER

Michael H. 
Rating:
5.0

The only area for improvement would be to have additional staff available to greet customers, process their needs, and ensure that the access to the rented service is quick and seamless.

SCOTTJ M. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
4.0

Inside the cab of the truck is dirty. Lots of dirt, dust and pet hair. When I cleaned out the back of the truck after my use I took the leaf blower and blew out some of the dirt in the cab.

Chriata T. 
Rating:
5.0

Staff are always efficient each time I've been in. Very knowledgeable. Very fast and knowledgeable. Keep it up!!

Kylah B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
4.0

Customer did not leave a comment.

carolyn M. 
Rating:
5.0

Everything was fast and accurate.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Your computer was acting up and my start time was delayed because of cliques

Paul S. 
Rating:
5.0

virtually check in a breeze!

glenn Y. 
Rating:
5.0

Like the process and customer service.

SARMAD D. 
Rating:
2.0

The line up was outside of the building. Hire more staff on busy weekends to manage the volumes. A counter staff member should not have to keep running out of the building to check mileage on vehicles being returned. Also when this happened he was the only counter rep available and there were no uhaul employees present in the store. Pretty sad. Our van was dirty,

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

ROBERTSCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

The people are Welland Avenue are pleasant and professional, always a pleasure going there. :-)

martin W. 
Rating:
5.0

all good

Gary J. 
Rating:
3.0

I have used uhaul a number of times, this was the worst truck maintenance I ever drove. I felt unsafe and the gas milage was bad. I got in and the front dash and both side doors looked like someone spilled liquid or rain got in. After driving off the lot the and starting to load the oil change light came on. Once I was on the highway the truck was swerving all over desperately needed an alignment, worse on my way back to return with no load. I really liked the customer service inside only reason not below average. Very disappointment with the truck I received, not road worthy.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Customer did not leave a comment.

April H. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
3.0

Because in the delay of getting the truck ( 0900 vs 1330 ) we returned the truck after hours so no rating is possible

Kevin P. 
Rating:
1.0

I will be writing the company about our experience and if not the reply I would expect I will be writing a very infavorable review

Krista V. 
Rating:
5.0

Great experience. Had a delay on the vehicle I ordered and they provided me with another vehicle straightaway! Well done!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

I had no problem with your staff, but corporate Uhaul has serious booking problems. I book a truck 3 weeks in advance from this location but because your booking over booked I didnt have my reservation. UHAUL IS A JOKE. I will not use your service again

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Web checkin would nor work

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

CARMEN G. 
Rating:
5.0

Staff was very knowledgeable and welcoming..

Deomenic P. 
Rating:
4.0

Customer did not leave a comment.

Paulo S. 
Rating:
5.0

Trucks with cruise control would be nice for long drives like the one I did. It did have an auxiliary jack for my phone however, which was greatly appreciated as only the AM function on my radio worked. I towed my vehicle behind my truck. Be prepared to pay a lot on fuel if you do the same.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmine D. 
Rating:
5.0

Customer service was amazing! We were very impressed.

Noah M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Absolutely nothing needs to be improved on the front desk customer service guy was fantastic friendly and knowledgeable Great Value great experience would not hesitate to recommend U-Haul to anybody

Todd S. 
Rating:
2.0

too many hidden fees!

Sherry T. 
Rating:
5.0

retire old trucks sooner. 85,000 miles on mine and it was feeling all of them staff & location great, excellent rating for them.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

Last weekend i booked a UHAUL, Order Number: 25471947 The representative called me back and changed the location on it. The location in question was 72 vine street s St. Catharines, ON L2R7N4 This location offers a 50$ reservation guarantee. When we arrived the clerk was taking my information, then "the systems went down" and we waited 2.5 hours before giving up and going home. Now today i rebooked, i could only get a return Uhaul despite telling the lady on the phone i wanted 1 way only, meaning i had to drive an extra 20 miles to return the uhaul back to the original location i booked it from. This is the order this email is tied too. I ended up spending 150$ + 30$ in gas to return this uhaul i ended up getting at a further location and very inconveniently not allowed different location drop offs. Long story short, U-haul really failed me and im really annoyed with what transpired. I also feel like your company owes me 50$ back for that wasted day last weekend and cancelled reservation. Please let me know how you can help me out.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
1.0

TRY CARING ABOUT CUSTOMER SERVICE. PERIOD.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

They gave us a broken van and were very unprofessional with us. A terrible experience

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

MARTINJ U. 
Rating:
5.0

Great customer service...only thing was I was told my final receipt would be sent to my email and I did not receive it

LAURAA B. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
4.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
4.0

Customer did not leave a comment.

Cemil O. 
Rating:
3.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Justin from the store is outstanding, polite, approachable, professionalism, patient, friendly, and familiar with job. Thanks again.

PERCIVAL C. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

The only downside with this location is that there are only 2 staff members at the front desk at any given time... When returning my trailer this time, I had to wait almost 30min to get my deposit back due to the staff member having to deal with a difficult client at that time. This is not the first time I've had to wait for a prolonged time to recieve a trailer here either. Simply not enough staff to help when things get busy.

Neil N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Monique B. 
Rating:
5.0

Customer did not leave a comment.

TRACEYL S. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Vigen T. 
Rating:
5.0

Customer did not leave a comment.

sandra L. 
Rating:
2.0

The customer service was poor as I was not able to use my drivers license that expired a little over a month prior while in LOCKDOWN, ridiculous if you ask me. And then the trailers license plate was so crunched it fell off while driving down the highway.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
3.0

The truck was clean but really struggled to get going, the engine was clearly not well maintained. Also the mobile checking is way to long and asks for information already provided before.

Mladen K. 
Rating:
5.0

The gas chart was a little exaggerated, however the employees in the office were very friendly and nice to deal with.

DAVIDJ C. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

Paulius D. 
Rating:
5.0

Customer did not leave a comment.

Bobby G. 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Check in and out could be faster

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Sunil S. 
Rating:
5.0

Staff were very pleasant and efficient

Karl G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Rating:
5.0

Everything was good.

Janice J. 
Rating:
4.0

Customer did not leave a comment.

leann S. 
Rating:
4.0

I also called customer support with a question about after hours returning and the guy ( John ) was very helpful.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Doreen T. 
Rating:
5.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

Great equipment, great staff. Thank you.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Sylvia B. 
Rating:
5.0

It would be helpful if the vehicle was full of fuel when I picked it up, that way I could fill it up when I dropped it off. Instead I ended up giving you a quarter tank of fuel that you will charge someone else if they don't replace it. Ridiculous business model especially when there is a gas station across the street

James C. 
Rating:
2.0

Problems with the computer system from a visit a couple of rentals ago caused issues with the ability to rent. I was told the problem was fixed but the system had flagged my account. They couldn't fix it in house so I had to call head office and get it worked out. This was extremely frustrating and time consuming. If it wasn't for the fact that there is no other company to rent from in my area, I would never rent from uhaul again

Steven T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

I have honestly never given a bad review, but for this instance, I had to. The employee there, genuinely ruined my day. His customer service was rude. Sighing and grunting in response to every question that I asked, making remarks about my vehicle, I will never return to this location.

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Rob D. 
Rating:
5.0

Customer did not leave a comment.

Lindsay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna F.  |  Overall Experience 
Rating:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cole M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna F.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ruzica K.  |  Overall Experience 
Rating:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen d.  |  Overall Experience 
Rating:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen d.  |  Overall Experience 
Rating:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey W.  |  Overall Experience 
Rating:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH G.  |  Overall Experience 
Rating:
5.0

Changed size of unit with no issue.

Johnny S.  |  First Impressions 
Rating:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard F.  |  Overall Experience 
Rating:
4.0

Easy transaction in changes to storage needs.

dave l.  |  First Impressions 
Rating:
2.0

no good

John B.  |  Overall Experience 
Rating:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario c.  |  Reservation 
Rating:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark v.  |  Overall Experience 
Rating:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan S.  |  Overall Experience 
Rating:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol t.  |  Reservation 
Rating:
5.0

Very pleased.

Carolyn M.  |  Overall Experience 
Rating:
4.0

Thank You...

Gerald H.  |  Overall Experience 
Rating:
4.0

More staff needed, long wait to pick up & return. Otherwise it's good.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.

Kristina G.  |  Overall Experience 
No reviews have been submitted for this location.

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