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Ahmad KCustomer Reviews for U-Haul Moving & Storage at Welland Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all good met expectations would use again
Shaw HAbsolutely wonderful staff. Be back to this location for sure
Rachel OGreat helpful staff. Everything was ready as I asked for. Very courteous on return. One strap we found upon return was not working properly of the car dolly so wheel was not secure on the return trip towing a vehicle. Maybe equipment should be checked more often. ( potential dangerous situation when towing a vehicle)
Richard CThey’re amazing at this location. Sam is a great manager and every employee has A1 customer service skills. Couldn’t recommend this location more than I already do.
paul pThe trailer I rented was in good condition and the process of renting was quick and easy as was the return process.
Karsten LNo improvement needed, device and equipment was excellent
Geoff WIt wasn't the location we had requested to drop off
Pete SYou met all our expectations and was completed in good time. The Niagara Falls location not so much. We originally booked with them a week in advance only to be messaged the day before installation to tell us they only have installers on Saturdays. Why they confirmed it and then sent us another message on how to prepare for our installation is beyond me. We were in the middle of moving and we got screwed by not being able to get our hitch installed when it was promised. At least the Welland Ave location was able to accommodate us a couple days later. Thanks Welland Ave.
Pauline PExcellent service
John MI drove from Wasaga Beach Ont, to St Catherines Ont just to have my hitch installed by you folks. I use Uhaul for all my needs. Life long customer. Andrew.
Andrew PMr. Justin was helpful.
Farbod FThe equipment currently in use are fossils, need to be updated, they guzzle fuel like a hungry hippo and move like a sloth, puns aside the trucks need to be upgraded to newer models that consume less gas drive better. Good experience as always with u haul
Gurniaz MAre U-Haul broke down at 8 AM in the morning so we lost two hours of moving time with equipment, and after having to wait the two hours for somebody to come get it, they offered no compensation /solution to the last two hours that I lost and I was forced to use my vehicle to do the rest of my moving, after all of this, I get a bill this morning for the gas, even though I only got halfway through my run and estimated mileage, they still charge me. The extra gas didn’t compensate me for the mileage I didn’t travel . Be better! Be more helpful ! Have better communication! Have something to offer!
Cory WAlways dependable and solid
Jim WWe liked that our chocolate was returned (forgotten in cab)
Jane BEverything was very good: from pick-up (excellent) until to drop off the truck
Marcelo PVery professional, courteous and friendly , helpful staff, great service!
Evaldas MStuff were good . And helpful
Allen Jyour new phone service and assistance is amazing. very friendly and going out of their way to help and solve problems. a much appreciated change!
Andrew W | Overall ExperienceMy truck died with the 4-ways on and so I lost an hour of time but the service to get me up and running was fairly quick. Perhaps a notice to leave the truck running to avoid a dead battery somewhere in the truck
Kevon SI realize it’s an American company adjust your web site to reflect that.As far as I am concerned if it’s on the web follow it.We got overcharged.I will not use them again
Cheryl GNothing to improve ! Incredible customer service. Both gentlemen I dealt with for my rental were amazing. I have rented elsewhere many times and will never go anywhere but U haul in the future. Customer CARE at U HAUL on Welland Ave in St Catharines is 10/10. Thank you so much.
Lu ANothing..Service is on time.
victor gCheck in was quick and easy. supporting and friendly staff.
Ian WGreat!
Edilson AWe booked online and our process to collect the truck was expedient and we were on our way in minutes. Our truck return was equally as good.
Holly TVery friendly and helpful staff. Truck and storage unit very clean.
BRENDAN B | First ImpressionsNo improvements needed. I haven’t used U-Haul in a long time. What a turn around. Nice newer and clean equipment. Efficient staff. An absolute pleasure dealing with the 470 Welland Avenue location. Pick up to drop off was smooth and easy.
Gordon GAll was excellent
Tony CNothing
ANDREW GVery helpful staff. Had lots of questions which they answered.
Tim M | First ImpressionsThe location on lakeshore rd. In north bay Ontario needs to be more visible otherwise all around great service
Thomas SMy only suggestion would be to indicate where the customer parking is. I've rented from that location 5 or 6 times and have parked wherever I could find space on the lot. It was only the last time I rented that I found out there's actually a customer parking area. However, it was full but there wasn't any customers in the store at the time. I suspect that it's being used for employee parking. Maybe that's why I don't see any signs indicating where customers can park, just signs saying where they can't.
Peter Bno comment, awesome service.
FERNANDO MExplain after hours routine better
PATRICK VGreat service. Friendly staff, fast installation.
Kevin SOver the course of 5 rentals in 5 weeks, I had interaction with all front end employees at this location and each one was helpful, professional, friendly and knowledgeable. Thanks for making my difficult time easier!
Jennifer TGood customer service had what we needed
Douglas lEverything was great! Friendly staff and efficient and fast service
Jeffery GJasmin was so helpful! Thank you.
James LThe young man that helped me was professional and personable, an absolutely wonderful experience.
Paul MAwesome, friendly staff
BRENDA KA hitch install takes about 2 hours so if a person has no ride to go some where you do not supply a waiting room to relax and wait.
Gordon JVery friendly and helpful staff.
MICHAEL BTruck door can’t close properly but customer services is excellent. The lady at the centre is accommodating and helped me navigate through the situation
Qiaozhe LThank you!
Mark BEverything is great. Thank you
Maytham AI was surprised that my next month rental was not automatically taken, which I had understood would happen. I incurred a penalty charge which was immediately taken care of. this was the only low point for this rental.
Peter P | Overall ExperienceThey were very helpful
William AEverything went well a seamless pickup and drop off
Liam MThere was a problem with the windows rolling down when you unlock the vehicle, a warning about the front camera and there was no washer fluid or the washer pump was broken.
mike cThe service was fantastic! The young fellow that hooked up the trailer was smiling, pleasant. Very proud of the young man.
Dorothy VThe staff here are excellent. Very polite and friendly and always helpful. Good customer service is a hard thing to find these days, but the staff here are great! Prices are reasonable.
Maryanne MNothing! A1 experience overall. I have never had an issue renting from UHaul. Thanks very much
George MI had never rented a uhaul before and was really nervous. The staff at this location were really friendly and helped me to feel better about the process!
Kaylee SStorage unit had no lighting , difficult to see in the evening. I work all day , could not be there before 1730
Kelli H | Overall ExperienceGreat service and very good and polite staff. Highly recommended!
Adil C | Overall ExperienceShowed gentleman 2 small leak spots .seemed quit concerned I had no looses do too moisture. All good thanks for everything
James S | Overall ExperienceStaff was friendly, helpful and great.
Amaya A | Overall ExperienceGreat staff! They were helpful and kind, they were able to simplify the information I needed to know.
asma a | First ImpressionsStaff is really great! Thanks so much.
Michelle P | Overall ExperienceWe had a storage unit for almost 10 years and never opened it. I will say that the amount of damage both from water and from vermin was minimal - we were very impressed. My issue was with one of the employees, I'm not sure if she was the manager but in my 4 dealings with her each was disappointing and her level of professionalism was poor. On one occasion she stood with her back to me for almost 5 minutes, and after several attempts to get her attention she said "I see you, I'm busy putting on a band-aid". She could have led with that rather than making me wait. Another time she was on her phone texting, possibly for business and ignored me and I had to wait until someone else came in the shop to serve me. Another time she was eating and ignored me and I had to wait for the next attendant to serve me. The final time, she was busy talking with another employee about personal matters and I had to wait until another employee (he was very helpful and professional) to come into the shop to help me. Again, if she was busy, a simple "i'm on my break - so and so will be right with you" would have sufficed. It just seems like customers are inconveniencing her. After spending probably 15,000 over the years for storage fees, a bit of customer service shouldn't be too much to ask for should it?
BARCLAY L | Overall ExperienceGreat customer service - clear information
ernie s | First ImpressionsJasmine, Nathan & Tyler all deserve a paid tropical vacation with spending money and the location manager as well.
KELCY C | Overall ExperienceU haul is a good service. I would add more space to each unit and charge accordingly.
Sonja D | Overall ExperienceHad things in the unit for years and I only found 4 mouse poops. I was expecting to have to throw away much of my things I was pleasantly surprised
Harrison W | Overall ExperienceThanks for your patience.
Vanessa K | Overall ExperienceI paid for storage till next month. I didn't noticed you about moving. I might use it.
Regina U | Overall ExperienceFantastic facility and great customer service. I would rent storage from U Haul again for sure
Steve N | Overall ExperienceHeveryone there was super nice and made a stressful day seamless
Steve N | First ImpressionsWay to expensive
Terri B | First ImpressionsI am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available
Audrey C | First ImpressionsAlways friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience
Kevin M | First ImpressionsI could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido
Janice S | First ImpressionsThank you for many years of storage
CARRIE C | Overall ExperienceReally please with the service Tks
Jean G | Overall ExperienceVery friendly and professional staff. Clean and very well maintained facility
David D | First ImpressionsPerfect
George A | Overall ExperienceMy experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.
Kenneth E | Overall ExperienceVery friendly staff. Good value. Will use again
Cameron M | Overall ExperienceI had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.
Pam P | Overall ExperienceCustomer Service was amazing. Staff was knowledgeable, professional and speedy.
Noah M | First ImpressionsI love uhaul use you guys for years wouldn't go anywhere else
RONALD J | Overall ExperienceAbsolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes
Carrie B | Overall ExperienceThe staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!
Beth C | Overall ExperienceService is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.
cynthia s | Overall ExperienceHad some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!
helen d | Overall ExperienceStaff in particular were excellent!. Friendly and very helpful!
helen d | Overall ExperienceCan't remember her name (Sam?) Absolutely fantastic service each time we were in.
Jeffrey W | Overall ExperienceThe Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!
JUDITH G | Overall ExperienceChanged size of unit with no issue.
Johnny S | First ImpressionsDue to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business
Leonard F | Overall ExperienceEasy transaction in changes to storage needs.
dave l | First Impressionsno good
John B | Overall ExperienceAwesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.
mario c | ReservationThe staff was very helpful and friendly. I would recommend to anyone.
mark v | Overall ExperienceStorage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful
Regan S | Overall ExperienceNot a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.
carol t | ReservationVery pleased.
Carolyn M | Overall ExperienceThank You...
Gerald H | Overall ExperienceMore staff needed, long wait to pick up & return. Otherwise it's good.
ROBERT C | Overall ExperienceEveryone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.
Kristina G | Overall Experience