Customer Reviews for U-Haul Moving & Storage at West Craig Rd

9,907 reviews

160 W Craig Rd   North Las Vegas, NV 89032
(Commerce St)

(702) 642-0319

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(702) 642-0319

160 W Craig Rd
North Las Vegas, NV 89032
(Commerce St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service very accommodating to my friend returning the equipment and helpful with her situation where plans changed. Thank you!

Star D. 
Rating:
1.0

I returned the truck on 11/26 at 5:31. with over a 1/2 tank of fuel. two guys came out quickly and checked the truck out - I told the one gentlemen that i was to get a fuel reimbursement for the fuel. he said they lied to you noi reimbursement and you owe a dollar for the extra mile. I was given a number by Cajalco Temescal Storage Center to call 909 838 0062 to see if they could help - left a voicemail no response as of 11/27 11:11 am

ARNOLD D. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
1.0

I got charged for an additional day returning my truck at 11:00 a.m. exactly when the store opened. But apparently due to your guys's stupid rules after 7:00 a.m. is an additional day charge..... even though clearly the facility does not open for another 4 hours

Tony F. 
Rating:
4.0

Customer did not leave a comment.

Aciena H. 
Rating:
5.0

Check vehicle before customer pick up

Joel V. 
Rating:
5.0

Customer did not leave a comment.

Bluford H. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Nice job girls

Sophia B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Christian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chase F. 
Rating:
5.0

Customer did not leave a comment.

DEBORA C. 
Rating:
5.0

Had a not so good experience with another uhaul site because I wasn't made aware of all the idiosyncrasies that they require after making my reservation. Hours later made a reservation at a different location ( reservations were going FAST) and made it happen. Everything was good !!!

Elaine J. 
Rating:
3.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Awesome manager

michael m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Craig Rd. excellent. Bonanza Rd. LV. Not so much. You need to hands-on investigate this location. Employees were getting high on the job and were incompetent. The only thing that they did right was to send me to the Craig Rd. location. Don`t take my word. Send an undercover there to check them out for yourself

robert H. 
Rating:
5.0

I got what I needed. Thanks

Alicia A. 
Rating:
1.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G.  |  First Impressions 
Rating:
5.0

Very good customer service from multiple employees. Tow dolly was in great shape and did its job. Only complaint is I had to take it back to the same location so I wouldn't be charged extra for dropping it off closer to my destination. It was only a 35 minute drive so a little gas was better than the over $100 extra!

Luke K. 
Rating:
5.0

The online feature is horrible. The truck wasn't where it was supposed to be, the directions weren't intuitive and it took much longer than necessary to obtain the truck and leave. Luckily, the staff was helpful.

Cedric Q. 
Rating:
4.0

I did not get the young lady's name who helped me return the truck Sunday afternoon but she was very helpful and professional.

Michael M. 
Rating:
5.0

Never recieved ending statement adter mobile check-in. Everything was streamline and customer service was great. Thank you

Christopher S. 
Rating:
5.0

I noticed well staffed. Every encounter with each person was knowledgeable. Staff was friendly, which is rare nowadays which means Customer Service is paramount . The Owner was my clerk, naturally because she wanted to not because staff was stressed. Which speaks volumes for this location and confirmed the customer service I received. I WAS GREETED AND SHORT WAIT WAS ACKNOWLEDGED!! Place was clean, variety of equipment, staff was nice. -RobynB.

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

DELORES A. 
Rating:
5.0

Customer did not leave a comment.

theodus J. 
Rating:
1.0

The girl at the counter was rude the was she talked to me and the tone in her voice not welcoming. The same young girl on the return still a rude tone in her voice. For the guys on the hook up they were perfect. Front counter need better help!!!

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

Hernan H. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

marlenne P. 
Rating:
3.0

Have working equipment and listen to the customer when something is wrong. I was given a bad trailer and came back to the store, they looked at it and told me it was good, when it really wasn't. Turns out there was something wrong with the sliding mechanism and they gave me another one anyway, but they were ready to let me go until I showed them what it was doing.

David R. 
Rating:
5.0

Keep Doing what you're doing..Great job...

EARKES S. 
Rating:
5.0

Customer did not leave a comment.

Ta O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary Warren B. 
Rating:
5.0

Customer did not leave a comment.

Kum C. 
Rating:
5.0

The installer did an outstanding job! Oustanding costumer service!

Raphael D. 
Rating:
5.0

Customer did not leave a comment.

Etene T.  |  Overall Experience 
Rating:
5.0

Fast and friendly service with a smile!!

Melvin K. 
Rating:
5.0

Nothing. Was provided excellent customer service.

GWENDOLYN A. 
Rating:
3.0

I dont know what the mpg is on one of the trucks but i dont think its 3 mpg.. I put 20 bucks in the tank which gave us 4 gallons i only put 14 miles on the truck and it drank more than the 4 gallons i put in it by a significant amount so i dont know if there was just something wrong with that truck but that seems a little off to me

Thomas R. 
Rating:
1.0

What's the point of online pickup if you can't pickup after hours? Stop false advertising

DEMETRIUS E. 
Rating:
5.0

I had a trailer rental and tow installed. The service was excellent and the young man that did my tow install was the best! The only thing that I found fault in was I wasn't told that I needed to purchase a ball and attachment for the tow bar. This was my first time towing and I didn't find out until I was picking up the trailer

Regina M. 
Rating:
4.0

The truck was old, steering wheel was falling apart, the windshield wipers didn't work, which didn't help the blizzard I drove through. There is only radio, no BT or aux, the sun visor broke and was causing visual impairment.

Treve G. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL L R. 
Rating:
5.0

Nothing. Everyone was helpful and professional. The return process was incredibly easy. No complaints...this made moving easy.

Mandy W. 
Rating:
5.0

The unit was clean but it had a lot of problems. There was no brake lights, no interior lights, no cargo bay lights, the brake light came on and was just beeping but the e brake was not engaged, the lock and hardware on the back very rusted and was hard to use.

Gena E. 
Rating:
5.0

Simply dropped the truck outside the building, didn't go in. Took less than 5 minutes to check in. Easy!

Tamara P. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

Customer did not leave a comment.

Pete S. 
Rating:
5.0

Nothing. This facility is the absolute best!! Angela is by far the greatest!!

Regina M. 
Rating:
5.0

Customer did not leave a comment.

victor R. 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
4.0

Customer did not leave a comment.

Roy R. 
Rating:
5.0

Representatives were very nice and professional

Capricia G. 
Rating:
5.0

Customer did not leave a comment.

Hugo M. 
Rating:
4.0

The truck arrived about 3 hours late which caused me problems with the people I had lined up to load the truck. When I picked up the truck, it had little to no gas--it registered 11 miles to empty. I was lucky enough to find a gas station next door. The staff was very helpful and found me a better drop off location than was shown on line. I very much appreciated the convenience of the drop off.

Stephen N. 
Rating:
2.0

The AC on the truck was not working. Had a weird noise before starting the truck. Not what I expected for the price

Frederick M. 
Rating:
5.0

Very professional, efficient AND FRIENDLY staff!!! I've ALWAYS gotten GREAT SERVICE HERE!!!!

Natasha W. 
Rating:
5.0

Thanks so much for a smooth transition. Made a great& carefree move. Thanks Justin for explaining the equipment to me.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Professional and friendly

ISAAC S. 
Rating:
5.0

Chris was "VERY" helpful and professional. For that matter the entire staff at the counter and the storage manager were all professional and helpful.

Erasmus W.  |  First Impressions 
Rating:
5.0

Staff was pleasant. Building was orderly and neat. However, the truck was in poor condition. The head visors were broken and truck was in bad shape.

Ciera P. 
Rating:
5.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonita T.  |  First Impressions 
Rating:
5.0

They didn't have the two dollies that I reserved but she did give me an additional appliance dollie.

ROMONICA L. 
Rating:
5.0

SUPER

Karim-Azar G. 
Rating:
5.0

We've been with our favorite UHaul on 160 W. Craig for 10 years…they're awesome!

Michael F. 
Rating:
5.0

Everything was perfect! Thank you, Mrs. Yvonne Booker

Yvonne B. 
Rating:
5.0

Everything was great.

RONNIE WARD G. 
Rating:
5.0

Customer service was excellent really nothing to improve on I was at two different locations my only thing is that I had a problem years ago at the u-haul on nellis ended up calling corporate, corporate claim that I had VIP status for life and when they went into my file I would say there was no such thing as VIP So my thing is that if a customer has a problem and they call corporate and they claim that there's gonna be a VIP they need to stand by their work

raimundo M. 
Rating:
1.0

Entire NEW staff!

ERIC O. 
Rating:
4.0

Customer did not leave a comment.

Linda J. 
Rating:
3.0

The trailer was very bumpy and did not tow well at all. Very disappointing.

Steven N. 
Rating:
3.0

Not great communicetuon. Difficult to resolve a problem. Peoblem should have never existed if jobs were done correctly.

Nona C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Very easy and fast drop off. Staff responded quickly and checked truck within minutes of arrival - very efficient.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

The pickup process was all of 10 minutes including the trailer hookup. Very efficient, polite and knowledgeable Service personnel. The drop-off even more efficient, maybe 5 minutes. Would use and recommend to any and all looking for moving equipment. James B.

James B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

You guys did a fantastic job 👏

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Enrique S.  |  Overall Experience 
Rating:
3.0

Trucks were dirty. The inside store environment was clean. Customer service person that first helped was a robotic. Not very sincere. But she was ok. The gentleman that checked in the truck was a nice guy. Thank you.

Rahab S. 
Rating:
4.0

Very friendly representative as well as the girl that hooked up my trailer. My only issue would be on how your after hours return works. Not necessarily the facility, as it was very well lit and seemed safe. It was U-HAUL's app that gets ZERO stars! I was at this location for over an hour trying to upload these pictures. Super frustrating being there at 4 am after loading and unloading then having to jump in and out of my truck after taking picture after picture only to watch on my phone this spinning thinking loading thing not load or do anything. U-Haul really needs to put better info on the site for “just in case this $h1t happens”. Lucky I had at least one marble left and found a phone # and got to speak to a representative who walked me through and kinda eased the bull$h1t. Other than that, it seems the employees were helpful, pretty, and very nice. Have a good day

Marvin F. 
Rating:
5.0

Everything is good

GUYNESHA SAMANTH H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

Ms Angela the manger and employees Brittany and to be honest all employees excellent and deserve and I demand survey bonus for service and more .. above and beyond service equipment and response

Tamika J. 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  Overall Experience 
Rating:
5.0

Thx

Marie Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessa W. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

Natasha J. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
4.0

Originally reserved 26' online 2 weeks before pickup in Laughlin Nevada Storage. 4 days before pickup I was called and told that they could not find truck. 2 days before pickup date I was notified I would have to drive 22 miles to Golden Valley Az to pickup. The day of pickup I was told they did not have truck. I was then told to drive 113 miles one way to Las Vegas to pickup 26' truck, I was halfway there and “Stacy” called me and said that truck was not available now even though 1 hour earlier she said she called dealer and it was on the lot. I was then told there was 1 20' truck in Las Vegas which I finally picked up. I reserved 2 dozen blankets which I did not get and I called Las Vegas location and lady promised to take off bill NUT SHE DID NOT. The smaller truck is now requiring me to make another 1100 mile trip to finish delivering household items that would have fit in 26' truck. I am moving two 82 year old neighbors to get closer to their daughter because they have some extreme health issues. Stacy in your customer service dispatch group is useless in customer service. She promised that 26' truck was on the lot and she called the dealer, HOW WAS IT GIVEN TO SOMEONE ELSE? The staff in Milwaukie were outstanding, processed refund for blankets and return was very simple

Jim O. 
Rating:
3.0

Customer did not leave a comment.

Kanda B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

carlos T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

I would recommend on having more pick up trucks available. Ex: If you have an item that doesn't really get rented than I would recommend getting rid of it and bring in what people look for the most.

ANAHI J. 
Rating:
5.0

Customer did not leave a comment.

MARLON S. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
4.0

Thank you

Irene P. 
Rating:
5.0

Customer did not leave a comment.

YVONNE A.  |  First Impressions 
Rating:
5.0

All of the staff I worked with were WONDERFUL!!

TERRI E. 
Rating:
4.0

Customer did not leave a comment.

Casey J. 
Rating:
5.0

The gentleman that assisted me was quick and efficient. 10 minutes and I was out of there. Awesome

William A. 
Rating:
5.0

Everything was great. The staff, location, and the size of the space was what I needed.

PAMELA C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patrice H.  |  Overall Experience 
Rating:
5.0

It was fabulous! The customer service was exceptional! Staff very friendly and attentive from the time we pulled up outside!😁 one of the staff members was concerned about my tv. She said she had a special cover I could have, came upstairs and wrapped/taped my tv. That is going above and beyond! I wish I knew her name! Thank you all!

Stacy W.  |  First Impressions 
Rating:
5.0

There was this woman there her name was Kim she introduced herself the first day she was very knowledgeable and she explained a lot of things to us we saw her every time we Came she always was cleaning up with a smile she made myself and my wife very comfortable she answered all of our questions in a polite and professional manner and myself and my wife are very pleased and satisfied as she is a big influence and assess to the U-Haul family I would like to thank her and U-Haul for being Professional at all times thank you very much again Kim hope you greatsuccess

lamont h.  |  Overall Experience 
Rating:
5.0

Great, great, great.

franchis s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imelda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna K.  |  Overall Experience 
Rating:
5.0

Never worried about my belongings and staff members professional, courteous and knowledgeable.

BELINDA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY F.  |  First Impressions 
Rating:
5.0

He help me lift a box that was bigger than me & took my trash to the bin 💜

Roslyn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayra T.  |  Overall Experience 
Rating:
5.0

I have mentioned this before, while the staff was so very nice and accommodating the access to unload or load belongings was not as accessible as I would have liked. Trucks and storage pods and cars often filled the areas to the dock. I understand the lot size can create obstacles but storage is a large part of your business, for that reason alone it would seem an answer might be in a reorganization of the facility.

Kenneth F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna K.  |  First Impressions 
Rating:
5.0

they have some cool people working there. helpful, knowledgeable, and professional. the storage center is always clean, the office staff, takes care of business. General Manager is available and helpful, overall. Nice place. *would love to see 24-7 access available again, with your security measures in place and card or pin access, it helps night shift workers and truck drivers, and with 120 degrees during the daytime. how hot? so hot you have to walk around w/ your arms spread out from your body so you dont sweat. thank you

eun l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

I like this place. Very well organized, good communication via the intercom, and a loading dock made for U Haul trucks!

Milton M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karla l.  |  First Impressions 
Rating:
5.0

Every thing was on time.

Jaruben J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

guwyne B.  |  Overall Experience 
Rating:
5.0

Excellent staff. Very helpful.

matthew c.  |  Overall Experience 
Rating:
5.0

Truck and storage rental was very convenient. The access to the storage was the best. I highly recommend Uhaul over the other company's because of the price, courteous staff, and their trucks. Man, do the perform on the road. Thank you. 🥰

Cheryl C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittney P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA C.  |  Overall Experience 
Rating:
4.0

Although this location is very busy, it is very well maintained and well lit. I only had a couple of incidents in almost 4 years of renting a space and I was never charged for my error (did not log out, did not put lock back on unit properly).

Jennifer E.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff!

Cremolia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  First Impressions 
Rating:
1.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn’t. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m.  |  Overall Experience 
Rating:
2.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn’t. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laqueisha O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shonneia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toby H.  |  Overall Experience 
Rating:
5.0

The bathroom was in exceptional condition for it to be in a public establishment I give two thumbs up for the bathroom. For the U-Haul storage on 160 East Craig Rd., Las Vegas, NV

CASSANDRA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary A.  |  Overall Experience 
Rating:
4.0

Manager, I believe Angela, she was amazing and so was the manager of the original store we called!

William S.  |  Overall Experience 
Rating:
5.0

Luv yall

Stephanie L.  |  First Impressions 
Rating:
5.0

Service rep went out of her way to assist us. Thank you.

Barbara P.  |  First Impressions 
Rating:
2.0

Someone that work there they broke into my storage and stole my stuff that storage is the worst ever

Catherine C.  |  Overall Experience 
Rating:
5.0

I would rent from u haul again. Your company was very professional about my whole experience again thank you Gary Baldwin.

GARY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerald C.  |  Overall Experience 
Rating:
5.0

Staff was above and beyond in every aspect. Best location managed location that I have ever rented from in over 20 years.

William K.  |  Overall Experience 
Rating:
5.0

Friendly staff and quality service

LASCELLE LEONARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta U& Al M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven V.  |  First Impressions 
Rating:
1.0

They dismissed me on first attempt in that specific u haul center for some case they thought was invalid and had to pull some ropes to prove validity on credentials. Called them few days after if I could un-insure my car since it was literally parking outside my neighborhood and exhausted literally under 2 miles, one of the representatives said that i could uninsure the car and restart a new transaction then the following day ended up hearing unfortunate news that I couldn't so ended up paying for a storage truck I didn't drive nor use for days because of some misleading information then tows my truck saying the card was insufficient yet they were able to charge 500 something dollars to my account without my permission which I find violating my personal rights to my personal belongings and is hindered as fraud. I will report this case to the better business Bureau

gino m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerusha H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bryant m.  |  First Impressions 
Rating:
4.0

The facility is well maintained. The staff is very friendly.

WANADRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

germaine g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dominique B.  |  First Impressions 
Rating:
5.0

I thank Uhaul from the bottom of my heart

charles w.  |  Overall Experience 
Rating:
5.0

Manager Romona & Crew member Eddie were both outstanding in their communication about the facilities as well as helping me getting situated. Customers need to be reminded to ALWAYS FIRST SWIPE ENTRY CARDS at main door BEFORE going to open their units OR the alarm will sound, it happened several times as customers were not aware of this; myself included. Also to SWIPE CARDS BEFORE LEAVING so as to ensure their unit is properly closed.

DAVID ROBERT G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah & Gavin H.  |  Overall Experience 
Rating:
5.0

Thank you Patricia for making good on my storage unit. I really appreciate it.

Loretta U& Al M.  |  First Impressions 
Rating:
5.0

I will surely use this facility again when the need arises, everyone is very professional 😀

MARQUENTTA ARMAD M.  |  Overall Experience 
Rating:
5.0

Awesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. Thanks

MONIKA E.  |  First Impressions 
Rating:
3.0

The facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.

Jennifer B.  |  Overall Experience 
Rating:
5.0

GreatCustomer service

MISTIHANA MARISHA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIYA P.  |  First Impressions 
Rating:
5.0

The staff at the storage facility were all courteous and knowledgeable.

CARLOS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murial S.  |  Overall Experience 
Rating:
1.0

Our unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.

Matthew T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark J.  |  Overall Experience 
Rating:
5.0

Staff was GREAT

ROBERT S.  |  First Impressions 
Rating:
5.0

All around Best customer service ever.

Dominique B.  |  First Impressions 
Rating:
2.0

My access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.

JOHNATHAN RICHAR M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keegan L.  |  Overall Experience 
Rating:
5.0

Very helpful

christian k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montae J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lauquaua k.  |  First Impressions 
Rating:
5.0

Romona is great

Shirzell T.  |  First Impressions 
Rating:
5.0

Very knowledge with facility procedures Their serbive is to been recommended

laverne p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  First Impressions 
Rating:
5.0

Thank you great customer service

Juan S.  |  Online Move In