Thank you Patricia for making good on my storage unit. I really appreciate it.Loretta U& Al M. | First Impressions
Customer Reviews for U-Haul Moving & Storage at West Craig Rd
North Las Vegas, NV 89032
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LAVERT C.
Hard lot to get in and out of. Tight parking lot. Personnel on duty not able to problem solve.Michael S.
I am a former U-Haul employee from another state. During my time we would walk around the equipment with the customer to check and acknowledge new or existing damage. I feel like that was a good time to reassure the customer and also time to build good customer relations. Feel like that should be brought back. This location was great from the manager to the employees outside. Inside was neat and well kept. Great location.James A.
Everyone was helpful and very nice. Thank you.Barbara P.
Awesome service , very quick and efficient. Keep up the good workKatie D.
amazing customer service start to finishPEGGY A.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.RICHARD N.
Great service.WALTER LEO D.
Had to ask for windshield to be cleaned to safely drive. I paid to have the inside cab detailed because of odor. Very disappointed due to the amount of continued business I give Uhaul. Still have storage units at Oso Blanco after 10 years.latricia T.
Customer did not leave a comment.Wytosha R.
The whole trip with the U-Haul was excellent. Thanks.CHARLES PAUL L.
Excellent customer service by all staff on site, from the lot to the register and easy drop-off. Uhaul takes a lot of stress out of moving. Loved the experience and the vehicle and condition. Friendly helpful staff is always a huge plus during these stressful days of moving. Thank you!Juan R.
Requested 26' TRUCK which was not available. We were not able to complete our move as planned. Used 15' Truck and trailer.JUAN NEPUMUSENO V.
Customer did not leave a comment.MICHAEL LEE D.
Customer did not leave a comment.Haislip H.
I'm completely satisfied.A DARLENE H.
Friendly service and helpful on pickup and drop off! I always have great experience with Uhaul I picked up a car transport in Las Vegas and dropped it off in Yuma Arizona and no problems at all! Thank You very much!Alfredo C.
Customer did not leave a comment.GERALD MELENDEZ B.
Customer did not leave a comment.DARRON LAMONT I.
I will surely use this facility again when the need arises, everyone is very professional 😀MARQUENTTA ARMAD M. | Overall Experience
The truck was filthy, inside and out. There was trash in the cab, and the windows and mirrors were so dirty I couldn't see through them. I had to stop instantly to fill up and clean it. I was told there was 1/4 tank of gas, but when I started driving it was only 1/8.Karl A.
Very slow doing paperwork then took forever to get someone to get trailer.WILLIAM CHARLES S.
Awesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. ThanksMONIKA E. | First Impressions
Customer did not leave a comment.ARLISTEL WAYNE W.
Customer did not leave a comment.HANI A.
n/aMICHAEL JOHN L.
The facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.Jennifer B. | Overall Experience
Customer did not leave a comment.DIANE CHRISTINE A.
Customer did not leave a comment.JEREMIAH DANIEL B.
Gas was not correct per what was on sheet that I was givenJASMINE NICOLE W.
Customer did not leave a comment.ANTONIO JAMAL F.
GreatCustomer serviceMISTIHANA MARISHA H. | First Impressions
Customer did not leave a comment.Niya P. | First Impressions
Angela (Mgr) was great definitely recommend this faciltyKEVIN A G.
Customer did not leave a comment.JAMES HAU T.
Customer did not leave a comment.Cedric S.
Have employees who know more about the equipment when its in stock or not.Sedgie C.
Customer did not leave a comment.Ximena V.
I rented a small open trailer described as size 4' x 7'. I used it to move bedroom furniture. It worked great, but I measured because i was curious and it measured 3' 5" x 7' 5". This really should be stated clearly to all customers BEFORE they rent. It could have been a real problem for me if my furniture was just a couple inches wider.MICHAEL JOHN E.
Customer did not leave a comment.CLIFFORD K.
Need to train the front line how to service customer betterEVANGELINE A C.
Customer did not leave a comment.MATTHEW GEORGE F.
No receipt was sent to my email. But this survey was, go figure.ed V.
Staff was inexperienced, rude and left me, the customer to fend for myself. I will be filling a formal complaint with BBB and corporate UHaul.Raymond K.
Customer did not leave a comment.Cindy C.
My first reserved rental was pulled from me over 1 1/2 hrs after I got to uhaul then was told I Don t get what I already paid for and reserved ...they didnt seem to care ...it was like I wad targeted because of my skin colorCLARK Y.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.MICHAEL PAUL B.
Todo estÃ¡ bienOSCAR A.
Customer did not leave a comment.ANGEL VLADIMIR G.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.EDWARD N.
Customer did not leave a comment.Ann S.
The staff at the storage facility were all courteous and knowledgeable.CARLOS H. | Overall Experience
Customer did not leave a comment.CHASE ANTHONY K.
Customer did not leave a comment.SHANNON RACHELLE W.
Customer did not leave a comment.Murial S. | Overall Experience
Customer did not leave a comment.ANGELA ANNETTE R.
I was given 3 different prices and the customer rep pretty much said oh well this is the price as if I was in the wrong for telling her the price the associate told me when he checked me in outside before i went in to get my refund. She was very unprofessional inside at the register.TONI ANNETTE A.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.ELAINE S.
Customer did not leave a comment.KEIKO S.
Our unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.Matthew T. | Overall Experience
Is very amazing and good customer serviceTETTEH JOHN K.
Customer did not leave a comment.TERRANCE TIRREL T.
Customer did not leave a comment.sherry ann M.
Customer did not leave a comment.ASHLEY D.
Great serviceNelly J.
Customer did not leave a comment.LOIS T.
I can't think of anythingRodell N.
Windshield dirty hard to see someone spilled on floor between seats looked like a shake dried other than that okGeorgia H.
It was very stupid that I had to drive this empty truck back to Las Vegas. I can't believe there wasn't someone that needed a truck in Glendale, AZ where I had to go to drop my stuff. It cost me almost double the money I would have paid. You have quite a racket going on. Very disappointed with how much it cost me.Lisa G.
It would be nice if there was a GPS.Trina E.
I had a really bad experience with Derrick. He humiliated me, he discriminated me and I felt threatened by the way he approach me and my daughter. Uhaul should be â€œashamedâ€ to have an employee like him. I am sure he has treated other customers with disrespect as well. I would like to speak with someone regarding this incident. Angela (manager) was aware of this incident and she has not the courtesy to call me regarding this complaint to hear my side of the story.LICIDA KARINA M.
Customer did not leave a comment.NICHOLAS JOHN K.
Have equipment ready at or before pick up timeEVANDER W.
The ladies up front are amazing. Thank you for your help.JAMES ALBERTO M.
Customer did not leave a comment.Mark J. | Overall Experience
Customer did not leave a comment.Joseph W.
Made reservations at south Las Vegas was told after reservation made I was told I would have to pick up trailer in north Las Vegas at 4:00 in the afternoon. It took one an a half hours to pick up the trailer, even though reservation was made 2 blocks from my home.JOSEPH P.
Customer did not leave a comment.JOSHUA J.
Best customer service! I will only use this Uhaul location from now on.LAKASHA M.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.Jarrett W.
Customer did not leave a comment.KANDORO S.
Customer did not leave a comment.HARMONY B.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.MICHAEL L.
Staff was GREATROBERT S. | First Impressions
Customer did not leave a comment.ELAINE S.
Customer did not leave a comment.MONA DEAN G.
They are courteous . Good customer service .PRISCILLA ANN W.
A worker broke a something on my vehicle and implied it was fine, i found out later it was broken.TIZIN ANGUS T.
Customer did not leave a comment.ANTHONY BLAZE P.
I didn't like having equipment attached to the truck (handcart and moving blankets) that if you broke the seal you had to pay for it. If I wanted it I would have ordered it. Just in the way.Kelven G.
All around Best customer service ever.Audra I. | First Impressions
Staff was very niceMICHELLE LOUISE A.
I use Uhaul about once and sometimes twice a month. Yesterday i had placed a order to reserve a van and guess what no vans. Thank you again. It is so inconsistent about what to expect. More than half the time the mileage and the gas gauge is different then what the receipt says and of course never in my favor. Is it that hard to get this right. I have a possitive thing to say and that is a guy named DeAndre is a pleasure to deal with and of all the employees i have dealt with he is on pleasent and on the ball. He should be the manager if he isn't.Mark M.
My access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.JOHNATHAN RICHAR M. | Overall Experience
Customer did not leave a comment.Keegan L. | Overall Experience
Not be rude to customers. When i book a trailer at this location, I expect my equipment to be there. Spent over an hour at the location from when i arrived at my pickup time only to be told there is no equipment for me and to pick another equipment at a more expensive price without any discount even though i was not at fault. No thank you or proper customer service. Guys outside doing the manual labor are nice and hardworking though.rahul B.
Customer did not leave a comment.PETER TIMOTHY H.
I wish I knew the little guy working in the garage part taking returned trucks. He was a African American young male, His customer service was wonderful. He made it so I'll never choose another location. Thanks man for being a great guy. I wish I knew your name thoughMICHAEL JAMES C.
I had a reservation, so easy to check in, and get my rental, I have my Equipment loaded, and out on the street in 15 minutes. Coming back was just as easy! Great experience!Susan W.
My last three reservations at this location I've had to spend one hour on hold with U-Haul customer service to correct an over billing charge. Very disappointingDANIEL MARTIN H.
Customer did not leave a comment.REGINA GAY W.
Customer did not leave a comment.BRANDON EUGENE B.
All the employees there were very helpful!Courtney I.
Customer did not leave a comment.Michelle E.
Customer did not leave a comment.Jarrett W.
This is the BEST LOCATION TO GET YOUR JOB DONELEKEITHA VONSCHE L.
Very helpfulchristian k. | First Impressions
Customer did not leave a comment.Montae J. | Overall Experience
Customer did not leave a comment.lauquaua k. | First Impressions
Romona is greatShirzell T. | First Impressions
Very knowledge with facility procedures Their serbive is to been recommendedlaverne p. | Overall Experience
Customer did not leave a comment.Nora S. | First Impressions
Customer did not leave a comment.Eugene G. | First Impressions
Thank you great customer serviceJuan S. | Online Move In
Customer did not leave a comment.justin S. | Overall Experience
Customer did not leave a comment.Kevin W. | Overall Experience
Customer did not leave a comment.Alexis M. | Online Move In
Have an issue with my storage unit. U-Haul Rep contacted me and said that I moved out. Not True . Still have unit. Called to find out what was going on! On hold for 45 minutes. Hung up. Terrible customer service. Will have to go to the office and see someone who can help. M LindeMARTINS L. | Overall Experience
I received my uhaul trailer at on obscure location outside of Austin TX. The address on your company email was incorrect that business move down the road and where I picked up the trailer was in a pasture quarter mile from the rental office. There were two 6x12s I asked which one and backed and hooked the one he said. No inspection of the trailer brought it to rental office and was charged $10 for an electrical adapter for my 2009 Tahoe still no inspection offered no jack nor trailer jack. They allowed me to leave. I discovered two tire were rotten requiring me to pull into a real uhaul rental business on Slaughter Ln in Austin where an employee changed both bad tires. Appears to me the other place where I picked the trailer at was a repair or mechanic shop not a rental outlet you want advertising your company name. The manager was not very friendly nor his assistant down in the pasture waiting for me. They offered information about the trailer allowed me to leave with two bad tires. This should explain the poor comments but the corporate office CSReps and the dropping off trailer and storage facilities in Las Vegas were both excellentCARLOS H. | First Impressions
Customer did not leave a comment.Saqualia J. | Online Move In
We always use Uhaul for moving and other needs such as needing boxes for mailing a gift. Uhaul has never let us down and has always been on the mark for all our needs.JO K. | Overall Experience
Customer did not leave a comment.Dave W. | First Impressions
Customer did not leave a comment.charles b. | Overall Experience
My only issue with U-Haul is that I'd paid for the month and vacated the unit 2 days into the month - yet they didn't refund any moneyRebecca H. | Overall Experience
Customer did not leave a comment.Trevena A. | Overall Experience
Customer did not leave a comment.Jarvis M. | Online Move In
The young lady who helped us was extremely professional and very personable.william f. | First Impressions
Super easy from start to finishRonal C. | Online Move In
The service was excellent the place was clean I enjoyed the hours I really liked that place it was really nice and thank you guysKONOA MARLENE S. | Overall Experience
Customer did not leave a comment.stephen v. | Overall Experience
Great customer service.Dorris E. | Overall Experience
My bed mattresses had water damages in my unit. When I was getting them out of the unit last year in June if 2020. My items had to be trashed I filed a claim and no one never responded.Troy W. | Overall Experience
This Uhaul facility's staff and storage were a great blessing for me when I needed it. Outstanding service!Jason C. | Overall Experience
Customer did not leave a comment.Kimberly P. | Online Move In
Customer did not leave a comment.Pablo L. | Overall Experience
After hour check 8n was tedious. But, everthing else was great!Barbara H. | First Impressions
Customer did not leave a comment.Salvador P. | Overall Experience
Scarlett,extra helpful patient professional, product knowledgeable, Ramona storage unit knowledgeable patient hand cleaned and sanitize my unit personally prior to my move ( general manager) very friendly personable seems very focused and driven on having a top notch facility, there was even a new gentleman didn't have a t-shirt yet had kind of a long beard I could tell underneath its mask very friendly tried his very best to help me get hooked up with a trailer hitch for my truck, having to make an appointment to get a hitch installed in no 24-hour access I'm only two disappointments, I rented U-Haul for 2 years on Boulder highway Henderson 24-hour access for a truck driver is a good thing to have, then we may be in and out of town and have to get inside that storage room to get things or move things in and out it just makes good sense. Last but not least once you're assigned a vehicle one of the courtesy clerks should go and get that vehicle and pull it up to the front for you just as if you were bringing it back, I had to go and get my own truck and was blocked in by another truck so I second trip up to the office to get someone to move that other truck wasn't really a big fan of that. Overall it was an awesome experiencedeshon G. | First Impressions
Customer did not leave a comment.tracy b. | First Impressions
Customer did not leave a comment.Kenneth D. | Overall Experience
Customer did not leave a comment.James P. | First Impressions
Customer did not leave a comment.Salvador P. | First Impressions
Customer did not leave a comment.Alejandra R. | Overall Experience
There was a misunderstanding about the size but Kimberly and the store manager were able to quickly assist me with an upgrade. I am thankful for that, instructions were not as clear but ones again the ladies helped me.Abigail C. | Online Move In
The website and email communication could be a little more detailed. Thankfully the on-site staff were extremely helpful with any questions I had.Ta O. | Online Move In
Customer did not leave a comment.Martha H. | Online Move In
The customer service was excellent no complaintsFrancis B. | Overall Experience
Customer did not leave a comment.Charles H. | Overall Experience
Customer did not leave a comment.Moises C. | Overall Experience
Customer did not leave a comment.Regina L. | Overall Experience
Customer did not leave a comment.Regina L. | First Impressions
Customer did not leave a comment.Sherry F. | Overall Experience
Customer did not leave a comment.Antoinette C. | Online Move In
Customer did not leave a comment.Michael C. | First Impressions
Very freindly staffShavonne H. | Online Move In
Excellent customer serviceLinda H. | First Impressions
Customer did not leave a comment.JOANN P m. | First Impressions
The staff is nowhere near professional, nor welcoming. Also, during customer service would you think you would have more assistance in finding your unit, or a little more informative about it. I just did not like my experience from start to finish. I am very unsatisfied. Knowing I have to pay 90 a month, with customer service that bad is upsetting.Carine O. | First Impressions
I do have a few comments about the overall service. I'm disappointed that you no longer provide military discounts to veterans. Also, there is no longer late night or after hours access available at my location because of COVID. I pay for after hours access. My number is (702) 588-3425.roosevelt & Keligh d. | First Impressions
I think the staff do a phenomenal job especially in times like this with the pandemic going on. Thanks for everything you guys do.CAMERON D. | First Impressions
Everything was as expected until they told me where my storage unit was. I specifically reserved a first floor unit over a week in advance since the last time we used this place we were on the third floor all the way in the back of the facility. As soon as I completed the paperwork they told me my unit would be on the 2nd floor. I told the lady I reserved a 1st floor unit. She told me no 1st floor units were available. What's the point of making a reservation if they don't reserve it.Rochelle H. | First Impressions
Customer did not leave a comment.John C. | Online Move In
Customer did not leave a comment.Quiana R. | First Impressions
Customer did not leave a comment.HELEN L. | First Impressions
Customer did not leave a comment.TIERRA W. | First Impressions
Customer did not leave a comment.Nancy H. | First Impressions
I had to stand in line for almost an hour. I had to provide the same info 4 times. Staff was rude.DIAMOND J. | First Impressions
Staff was professional and courteousValerie W. | First Impressions
Customer did not leave a comment.Natalie S. | First Impressions
Customer did not leave a comment.Danielle A. | First Impressions
Customer did not leave a comment.MARY Z. | First Impressions
All was good would recommend to others service was friendly storage security is goodNakesha E. | First Impressions
Great customer service.Dorris E. | First Impressions
Trash.Ashley M. | First Impressions
Great experience from start to finish friendly , helpful, and very niceMichael W. | First Impressions
Prompt assistance clean facilities helpful staffGina M. | First Impressions
They got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. Thanks!Jennifer E. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!