Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3,694 reviews

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road)

(813) 249-9677

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
5.0

excellent customer service and very friendly when it comes to serving you.

Yosvanis R. 
Rating:
5.0

That trailer sucks gas! Otherwise performed as you would expect.

George W. 
Rating:
2.0

More staff. I think that I should have had the opportunity to pick up at the 2 locations close to me. This place was far and I had to wait and my reservation was not correct. I was disappointed.

Cara G. 
Rating:
5.0

Nothing, you guys are great! Both guys who help me to get the van and to check out very polite, very helpful, and efficient.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
3.0

Nothing to do with your people but ridiculous that we drove the car less than 50 miles paid $118 and one of us to pay $50 for gas in the car which was awful. We should've stopped to get it for $30 because it was below quarter you didn't give us a full tank if you had anyway besides the point

JOYCE H. 
Rating:
3.0

We were given a truck with mechanical issues. This severely impacted our use of the vehicle and experience with Uhaul.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

MELANIE C. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Very nice and respectful

Hemerito C. 
Rating:
4.0

Customer did not leave a comment.

Nghia N. 
Rating:
5.0

Great service. Easy in and out.

Julie T. 
Rating:
5.0

Nothing comes to mind. This is my go-to location whenever I need a truck rental.

Hezikiah B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Nothing keep up the good work

Franklin C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Good care exelent customer service thanks guys

angel luis G. 
Rating:
5.0

Customer did not leave a comment.

Raudel H. 
Rating:
5.0

They're the BEST!

James T. 
Rating:
5.0

Customer did not leave a comment.

EDDY A. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Excelente servís thanks

Reynaldo G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES I. 
Rating:
5.0

Keep doing the same thing

Carlos R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

Customer did not leave a comment.

Yoandy C. 
Rating:
5.0

Customer did not leave a comment.

leowelt L. 
Rating:
1.0

I'm very upset with this rental and I will be contacting the office for further info

Rim F. 
Rating:
5.0

Everything worked out great. Thank you!

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

JEROMY L.  |  First Impressions 
Rating:
3.0

The truck sounded like it was going to blow up. No power and really sucked up the gas. I few weeks before I rented a van. Same thing. I don't believe they are keeping the maintenance up on the trucks.

Margarita R. 
Rating:
1.0

Fraud!!!! They charged me for two days when I only had the trailer for less than 12 hours and the employee is the one who received the return and said will do the check out. I had to go through the whole process of fraud with my credit card provider and wasted so much time trying to have Uhaul fix this mistake. Very disappointing!!!

Mohammad D. 
Rating:
5.0

Yo, lo utilizaría nuevamente.

miguel p.  |  Overall Experience 
Rating:
5.0

Excelenta es servicios siempre dispuestos a servir .

ruben h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Everton X. 
Rating:
5.0

Front desk staff were very helpful and answered all my queries. Being a first time hauler it was a great experience driving a u haul truck. Return process was super smooth as well. Required me to take some pictures and complete the return even when the center was closed. Awesome experience overall

VIKRAM B. 
Rating:
4.0

Customer did not leave a comment.

Nagaraju C. 
Rating:
5.0

Customer did not leave a comment.

Yunior F. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

yandri G. 
Rating:
5.0

Customer did not leave a comment.

joel C. 
Rating:
5.0

Lower the prices and open more late for truck return

Yoel B. 
Rating:
5.0

These guys are on top of things

Richard D. 
Rating:
5.0

Easy process for reservations, pick up, and return. Affordable prices for the rental.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

carlette j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elides M. 
Rating:
4.0

Customer did not leave a comment.

Helena O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

elsy J. 
Rating:
5.0

Customer did not leave a comment.

Frankie R.  |  Overall Experience 
Rating:
5.0

good location clean facility in and out quick

hector F. 
Rating:
5.0

Customer did not leave a comment.

isaac M. 
Rating:
3.0

Customer did not leave a comment.

joseph c.  |  Overall Experience 
Rating:
5.0

Continue having great customer services that will continue having folks come back!

Antonio J M. 
Rating:
4.0

It would be nice to be greeted with a smile and nicely

Ilda M. 
Rating:
5.0

Bajar más los precios

erlin D. 
Rating:
5.0

Customer did not leave a comment.

Leonardo H. 
Rating:
5.0

Uhaul made the experience easy in a very stressful situation after the hurricanes in Daytona.

TERRY L.  |  First Impressions 
Rating:
5.0

Hector was awesome , very helpful , knowledgeable and professional need more like him

Carlos R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PATEL R. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
5.0

Customer did not leave a comment.

Felipe A. 
Rating:
5.0

Put non-smoking signs inside of your UHaul. I had to use this U-Haul truck for a week. I smelled like a cigarette ash tray every single time I got it out of it. it was absolutely disgusting.

Regina S. 
Rating:
1.0

Customer did not leave a comment.

Ramon G. 
Rating:
3.0

Staff in general courteous. However, manager needs to improve on how he interacts with customers — not pleasant to deal with at all.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Leidy V. 
Rating:
5.0

Thank you

Carolyn P. 
Rating:
4.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Julian Z. 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
5.0

Customer did not leave a comment.

Elaine D. 
Rating:
5.0

Customer did not leave a comment.

Earlena P. 
Rating:
5.0

Customer did not leave a comment.

Adisa B. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
2.0

Fuses were blown on the vehicle We called and then brought the vehicle back imediately. They expected us to pay for the mileage to replace the fuses. We had to argue with 2 employees who said the manager had already decided no reduction would be given. In the end they did remove those miles. We should not have needed to argue our point. It was very clear.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

The early drop off was so seem less and quick! Great!!!

Gary W. 
Rating:
3.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
5.0

Guillermo and his team are very professional and friendly. He worked with me on my arrival and departure needs & went beyond my expectations. His operation is an absolute “10” on my scale and I HIGHLY recommend his location for all moving & storage needs!!

STEVEN B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shamaani L. 
Rating:
5.0

Customer did not leave a comment.

Manuel V. 
Rating:
4.0

Customer did not leave a comment.

Sergio S. 
Rating:
3.0

Customer did not leave a comment.

Juan A. 
Rating:
1.0

The safety chain was incorrectly installed. About an hour into our trip, a trucker stopped us to let us know that it was dragging on the road and sparking. When we pulled off to inspect, we saw he was correct and that the chain had deteriorated from dragging. We then had to call and wait 45 minutes for assistance. Additionally, the uhaul door got stuck at one point and was unable to close. Finally, I found the owner to be rude overall at pickup given the fact I had already been moved to another location that morning. I was kind with him and didn't ask him for any sort of concession; but he seemed to take personal offense to me trying to get a discount from corporate uhaul.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

LISMANY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA V.  |  Overall Experience 
Rating:
5.0

Your representative at the store was awesome.

WILLIAM Q. 
Rating:
5.0

Great staff. Mikayla was superb. JoAnn super friendly. Clean well-staffed location

Stephen S. 
Rating:
5.0

The whole process was easy and they were very helpful with the checkin and drop off!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
4.0

Truck had bugs all over the seats and floor

Dionysus P. 
Rating:
5.0

Phil the manager went out of his way to make my van rental experience excellent!! This guy needs to be promoted!! He is the best rep. I have ever delt with with uhaul !! Thanks again!! Todd Slayton

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Coeletta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terah T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Thank you

Colin L. 
Rating:
5.0

Customer did not leave a comment.

bahari r.  |  First Impressions 
Rating:
5.0

I LOVE GUILLERMO AND HE STAFF, THEY ARE WONDERFULL!

BISMEIRY L.  |  Overall Experience 
Rating:
5.0

great customer services! thanks

Johinell M. 
Rating:
5.0

Customer did not leave a comment.

Othel S. 
Rating:
5.0

The woman who checked me in and out was great - she did so quickly and efficiently and seemed like a happy employee

Alan R. 
Rating:
4.0

Customer did not leave a comment.

KRISTINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANOY F. 
Rating:
5.0

Friendly and helpful staff

DAVID B. 
Rating:
4.0

The parking/lot was very congested and somewhat unclear as to wear to park when dropping off and picking up the person who will drive the uhaul.

Frank L. 
Rating:
5.0

Guillermo was very personable and professional in providing alternative storage options when my original reservation was not yet available Highly recommend this campus

STEVEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Justick L. 
Rating:
5.0

Customer did not leave a comment.

rider R. 
Rating:
4.0

Us toner see told me the receiving store could provide the discount for the equipment I never received, but they seemed to not know how, so they referred me back to customer service. I'm sick of the runaround

Brett S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Julio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Westly J. 
Rating:
4.0

The experience was very good overall. The only recommendation would be the process vs time waiting. The attendant that assisted me was awesome. Do to the process. Most customers had to wait a whole on line.

Sallye p.  |  First Impressions 
Rating:
5.0

Muy buen servicio

RAUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald P.  |  Overall Experience 
Rating:
5.0

Very clean and friendly place

Richard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas d.  |  Overall Experience 
Rating:
5.0

The place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.

LUIS D.  |  First Impressions 
Rating:
4.0

Thank you

Anthony V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YANKIEL C.  |  First Impressions 
Rating:
5.0

We have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAMIEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINGO B.  |  First Impressions 
Rating:
1.0

The truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money

CARMEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  First Impressions 
Rating:
5.0

They’re all professional.

juan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzie S.  |  Overall Experience 
Rating:
5.0

Guillermo (sp?) was amazing. He was always friendly and very helpful.

Jonathan Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raymond b.  |  Overall Experience 
Rating:
5.0

Excellent based on what we needed

Guillermo M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica T.  |  Overall Experience 
Rating:
5.0

Check in very nice and knowledgeable

steve s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  First Impressions 
Rating:
5.0

Muy profecionales. En sus trabajos.

juan s.  |  First Impressions 
Rating:
3.0

Slow service.

JESUS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo M.  |  Overall Experience 
Rating:
3.0

Staff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.

Kaitlyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Secure Solutions Center LLC Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shacoya B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marialies W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorine C.  |  Online Move In 
Rating:
5.0

This place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.

Yulissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina c.  |  Overall Experience 
Rating:
3.0

The truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.

Nicole b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

evelyn h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca A.  |  Overall Experience 
Rating:
5.0

Bien

Alberto S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfonso l.  |  Overall Experience 
Rating:
2.0

The staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.

Antonio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy R.  |  Overall Experience 
Rating:
5.0

The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence

Renita S.  |  Overall Experience 
Rating:
1.0

I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!

Barbara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace C.  |  First Impressions 
Rating:
5.0

Manager was extremely helpful. Thank you.

Dennis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

verna b.  |  Overall Experience 
Rating:
5.0

Mr. Martin was very pleasant and patient.

Teasha W.  |  First Impressions 
Rating:
5.0

Atención muy buena

Oleisy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
5.0

Great affordable rates, clean and easy to use facility, convenient timings and friendly staff

RAVINDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tashanna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary N.  |  First Impressions 
Rating:
4.0

Store manager was a very nice guy! And very helpful.

Arthur M.  |  First Impressions 
Rating:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark K.  |  First Impressions 
Rating:
5.0

Excellent service and ease of use

RAVINDRA M.  |  First Impressions