Customer Reviews for U-Haul Moving & Storage at West Waters Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at West Waters Ave

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Miguel Q. | Overall Experience |
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Customer did not leave a comment.

margarita E.
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ALEXIS T.
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Charlie C.
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JORGE S.
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Sophia J.
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The price is very high for just one hour 54 dollars just for pick up truck wow

peggy S.
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Keep up the great job 👍.

Pedro C.
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Truly just do the same for all customers as you did for me. This is great service. Thank you very much.

Sabine B.
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Nothing extrem friendly and helpful stuff

CHARLES L. | First Impressions |
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Very nice great service

jennifer S.
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Customer did not leave a comment.

Elsa C.
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Customer did not leave a comment.

andy A.
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BE HONEST TO THE CUSTOMERS!!!! DON'T LIE ABOUT THE MILEAGE AMOUNT TO GAIN INCOME AND AVOID SENDING OUT RECEIPTS. ALL OF THE REPS ARE TRAINED TO LIE WHENEVER YOU HAVE A DISPUTE! I UNDERSTAND A LOT OF BUSINESS LOST REVENUE TO THE COVID 19 PANDEMIC, BUT DON'T TAKE IT OUT ON YOUR REGULAR CUSTOMER TO GAIN FROM YOUR LOSS DURING THE CRISIS!!!

Maria M. | Overall Experience |
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Duc T.
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KRISTIAN M.
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Brenda J.
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IRACEMA C.
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adolph A.
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Daniel was very professional. Very nice customer service.

Yoleidys M.
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Customer did not leave a comment.

Paul H.
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When I returned there was only one person on duty....I had to wait until he finished selling boxes to complete my return. there should in my opinion always be an inside person and a return person on duty at the same time.

Lizmary F.
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Customer did not leave a comment.

justin L.
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I had to pay 131 dollars For the uhaul and then another 30 for gas, and put more in then I took it and wasn't refunded

George P.
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nothing

STEVEN W.
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You could stop using C&B moving company. My move with them was a nightmare.

John G.
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Personnel over the phone I received on Wednesday afternoon was atrocious and actually hung up. Did not listen and was not providing best practices in customer service The individual at the location Friday Morning was responsive and handling multiple customers. Hire better and more people as most big companies greed takes over and you don't fill the stores with employees who are versed in those best practices of customer service and also shorthanded

David K.
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Customer did not leave a comment.

Shamela P.
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Customer service was horrible. The front desk lady was super rude to me. I checked in online as the printout instructed me to do and when i told that to your front desk receptionist, she got snappy and told me ..i can either check in with her or get out the way and do it by myself. The u-haul store (u-store) on linebaugh setup and reserved the truck for me, and also gave me a printout with instructions to follow prior to arrival. I was prompt with everything i was instructed to do and if i was not moving literally day of pickup, i would have just left the truck and horrible customer service t the door. The lady whom i worked with had dark hair and was shorter than the other representative. I wouldn't recommend anyone to deal with neither of them. The taller representative didn't try to make it any better. Overall that was by far the worse pickup ever. The drop off was hectic but the one man handled the long line like a pro. He was nice and patient.

Maurelle C.
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Everything was nice and clean. BEST Location I have ever used. Thank you.

Eric C.
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Customer did not leave a comment.

Denny R.
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Customer did not leave a comment.

Pedro P. | Overall Experience |
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Customer did not leave a comment.

NAYARA M.
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Loved the speedy and kind customer service

Rosa W.
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Great service and friendly staff

SCOTT C.
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Customer did not leave a comment.

Carol D.
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After Budget Rental cancelled our reservation hours prior to pick up Dan saved the day. He was so great!!! He helped us so much and gave us a great price. He kept saying don't worry I'll take care of you and he did. Fast and easy...Thank you Dan!!!!

TERRESA F. | First Impressions |
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Customer did not leave a comment.

Steven M.
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William D.
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Shola S.
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Alessandra M.
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Danail I.
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Customer service was terrible. Equipment was below expectation. The truck needed an oil change, tire censor was lit up the whole time and the left turn signal was burned out . At the return I requested the email receipt but had to go back in order to get one. Would not recommend that location to anyone.

Heather S.
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Customer did not leave a comment.

richard H.
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Cecil G.
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Bart B.
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ERICK D.
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Ensure that equipment is well inspected before renting it, so the customer don't waste time taking pictures and disputing scratches dents etc. Also ensure gas tank level matches the rental agreement documentation.

Donna Z.
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Customer did not leave a comment.

Jacklyn F.
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Customer did not leave a comment.

RAFAEL R C. | Overall Experience |
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A great place to storage your belongings

DREW S.
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uhaul died as soon as i left had to walk to a gas station and purchase gas can, gas, etc. ridiculous

Roberto G. | First Impressions |
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Good location,nice staff.

Keibell M.
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Maria D.
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Guelmis Y.
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SHAWNIQUE H. | First Impressions |
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Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

Donald B.
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Access into facility is messy. Not a fan of doing everything on phone.

Lane M.
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Nothing really the person that helped me was extremely friendly helpful and professional and made of course my rental experience to be excellent. Most all personnel that work there from this experience and others always been extra friendly and professional at all times so kudos to the management and yesterday with my

Joan C.
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Customer did not leave a comment.

MARIO Q. | First Impressions |
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El personal muy profesional

jesus B.
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Great service employee (did not get his name) was excellent.

Jeffrey F.
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Customer did not leave a comment.

LYNDA C.
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Answer phones

Keshona M.
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Michael was awesome

Alexander R.
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Customer did not leave a comment.

Alberto S. | First Impressions |
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That price was different

ernesto B.
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Customer did not leave a comment.

NELSON B.
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Customer did not leave a comment.

Edna G.
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All in perfect order Manager always ready to accommodate offer assistance courteous very knowledgeable of products and services Coming in for 10 years highly recommend

Scott B.
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Customer did not leave a comment.

diana G.
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I rented trailer on 8/29/20 returned on 8/30/20 approx. 9:30a. The computer system was down and was told i would receive an email with confirmation on return and what i received was the paid invoice but no confirmation on return of the equipment. My dad had an experience years ago while in his 70's where he was charged for larceny on equipment that was returned and thankfully his nephew in moami had the proof of the return of the equipment. My dad was incarcerated overnite. The experience causedvhim a nerve condition and difficulty sleeping. Please have someone contact me with that confirmation on return of equipment.. Thank you. Diana Gutierrez 813 355 7140

Lawrence H.
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Customer did not leave a comment.

Paul R.
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BRIAN O.
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Amanda C.
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Communication and what was told was not delivered.

FRANK D.
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Customer did not leave a comment.

Joshua K.
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ENRIQUE B.
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Representatives were super friendly and helpful. Daniel was amazing. Thanks again man. Overall 5 stars.

Jacqueline W.
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The team there helped in me manage an urgent need for a trailer in quick & efficient manner. They were very helpful and really nice during my stressful time.

Donald D.
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Customer did not leave a comment.

Betsy S. | Overall Experience |
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Customer did not leave a comment.

William E.
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Mike was professional and assisted me in a timely manner.

Moises S.
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Wiper on the passenger side came off while in operation. I put it back

elanys m. | First Impressions |
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Customer did not leave a comment.

Joseph R.
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Better maintained truck. Brakes were really bad. Need more people behind the counter.

Lorenzo B.
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Customer services excellent , truck in good condition , all made our moving easier

Robert D.
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Customer did not leave a comment.

Anthony L.
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Steven M.
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Both of the young men working were very helpful and greeted us upon entry. Great experience

Gustavo L.
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everything was great,,,,..A 1 congratulations!!

FRANK D.
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Customer did not leave a comment.

amber B.
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ROUSE J.
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The staff goes above and beyond

michael G.
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Well first of all when you tried too do it online, it didn't work and you had too go to store!!! When you tried too reach a rep at the store it took over 28 mins!! Then when we thought we were charged for everything, yesterday another 19.71 was taken out on 7/30/2020 and now this is gonna cause my account to bounce for 35.00 !!!

ryan m. | Overall Experience |
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Customer did not leave a comment.

Simone S.
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Juraima P.
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The uhaul it self was fine but the workers sucked. They were not focused on assisting me, instead one was talking on the phone, while I had questions for him and the other person was talking loudly about people who don't work and have more money than him, and also about those people being trump supporters. They can use some up training.

James E.
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Customer did not leave a comment.

Reynaldo D.
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The staff is friendly and super responsive, definitely referring all friends to this location. Thank you.

Robert H.
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Customer did not leave a comment.

Richard H.
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I have moved a lot of times in the last 5 years and I always go with uhaul. Excellent service and value.

WILLIAM R.
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The first trailer brought to our car had bald spots on its tires. When I pointed it out to the tech, he immediately -- and without complaining -- swapped the trailer for one with good tires. I discovered when loading it that the second trailer had pieces of broken glass on its floor. U-Haul technicians should more carefully check and clean trailers before presenting them to customers.

Roberto G.
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Customer did not leave a comment.

Aaron L.
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The Tampa guys were quick and I was done in 2min. There was another center I had to visit in Shillington due to an issue with my hitch. Debra and Taylor were able to bump me up in their daily schedule to fix my hitch so I could get back to the original rental location before Tim had to leave. This helped me stay in track for my travel plans. They went above and beyond to take care of my issue

Dennis H.
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Qick service and professional staff.Very good experience!

SUZEL Q. | Overall Experience |
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Customer did not leave a comment.

Joseph C.
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By far the nicest and most knowledgeable UHaul staff I've dealt with. They made it fast and simple, and safe during COVID. I'll def use them again.

Milton C.
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Customer did not leave a comment.

edward L.
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Got right in and got hooked up with what I needed.

JAMES E.
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Customer did not leave a comment.

Mary S.
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Wow they were wonderful mask all around easy to understand how it worked here. Didn't even have to get out of our car. Knew exactly what they were doing

ALEXIS A.
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Customer did not leave a comment.

Dale R.
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Mario Q.
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Josue D. | First Impressions |
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Enmanuel R. | First Impressions |
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all very well😃

Moises S. | First Impressions |
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Came at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm

Ronald G. | First Impressions |
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Every time!!!

Harold R. | First Impressions |
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Had some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.

Ronald G. | Overall Experience |
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Same experience every time

Carlos M B. | First Impressions |
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Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!

RIchard W. | Overall Experience |
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Parking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.

Mary S. | Overall Experience |
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Customer did not leave a comment.

Jennifer C. | Overall Experience |
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Veronica J. | Overall Experience |
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Scott B. | Overall Experience |
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From the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.

Farrington J. | Overall Experience |
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Keep up the good work. Thanks

maitland j. | First Impressions |
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Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.

Carmen P. | Overall Experience |
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Awesome

Antonio J. | First Impressions |
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Great and fast service

Paula D. | Overall Experience |
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The management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!

Kamron L. | Overall Experience |
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Great place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.

JARELLE G. | Overall Experience |
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Horrible

Kristin L. | Overall Experience |
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Very courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.

Russell G. | First Impressions |
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All went perfect and speedy.

tyrone d. | First Impressions |
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great cx service from you gentlemen pphelp me a front counter

Carmen P. | First Impressions |
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Very professional

david k. | Overall Experience |
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Yankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.

Robert A. | Overall Experience |
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Good

wendy k. | First Impressions |
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Danny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.

MORGAN B. | Overall Experience |
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The employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.

Angel L. | Overall Experience |
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Great Service :)

Jaime Q. | Overall Experience |
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Thanks.

Andres M. | Overall Experience |
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U-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me

pamela m. | Overall Experience |
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The hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.

RIchard W. | First Impressions |
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Everything went smooth

Amanda P. | First Impressions |
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Great customer service

Lourdes v. | Overall Experience |
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Excellent

Andres M. | First Impressions |
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Thanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it

Pedro C. | Overall Experience |
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Everyone was courteous and helpful I would recommend this place to anybody

Ismael S. | Overall Experience |
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Good persons

Ismael S. | First Impressions |
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good attention

Tina F. | Overall Experience |
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Team was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!

Siip Solutions D. | Overall Experience |
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Best storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!

Pierre B. | Overall Experience |
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Daniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent

Sylvia H. | Overall Experience |
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The location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.

Rosalie T. | Overall Experience |
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The general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.

Bismeiry L. | Overall Experience |
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Excellent

Josephine J. | Overall Experience |
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I felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return

Jessica G. | First Impressions |
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Great customer service and the associate was very knowledgeable in knowing what I needed.

negron w. | First Impressions |
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Ok

Heather P. | First Impressions |
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Great experience. Very helpful.

Jaime S. | Overall Experience |
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Abc

bret h. | First Impressions |
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Service was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.

Luis S. | First Impressions |
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Me gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.

James D. | Overall Experience |
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None

Dennis S. | First Impressions |
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They rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.

joshua m. | Overall Experience |
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Thank you for my storage needs in your facility

Rosalie T. | First Impressions |
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The staff was amazing, efficient and knowledgeable.

teresa b. | Reservation |
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Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

eloisa d. | Overall Experience |
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The staff was always helpful, professional and with excellent customer service!

Yamileth P. | Reservation |
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I paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100

carlos r. | Reservation |
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People are very friendly and professional Thanks for service

Glenn E. | Overall Experience |
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The staff was very helpful and professional with our U-Box,

eloisa d. | Reservation |
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Professional and excellent customer service!

nicole p. | Overall Experience |
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Michael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.

gladys c. | Overall Experience |
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Good service, good place to storage.

Solomon D. | Overall Experience |
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I got a good service at this U-HAUL facility . Thanks.

DENNIS C. | Overall Experience |
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Thank you for keeping the place so clean

Audrey D. | Overall Experience |
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The staff was friendly and very helpful. I would recommend my friends and families to this storage facility

Malory B. | Overall Experience |
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Nothing further is needed.

melinda m. | Overall Experience |
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Thank you!

wilbert h. | Overall Experience |
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Staff was exceptional.

Susan F. | Overall Experience |
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I would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!

carla q. | Overall Experience |
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The storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend

Lawrence P. | Overall Experience |
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Great staff!!!!

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