The two guys working the desk should get a promotion. Amazing team at this location. Best customer service I have ever received at a rental service company.
CHRISTOPHER G.Customer Reviews for U-Haul Moving & Storage at West Waters Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The wait was too long to see a cashier.
NAHLA A.The staff there is great I rent regularly at least a few times a month always great to deal with
Leonardo E.Nothing this location did a great job working with me and maintaining my rental.
LEOPOLDO O.Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!
Samuel P. | Overall ExperienceThe uhaul location At big Mike's was awful. One of the worst experiences... wouldn't take my major corporate card. Ridiculous, and very unprofessional...
VINCENT V.Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.
Richard H. | First ImpressionsA great place to rent truck and equipment thank you
RAFAEL R.Equipment was clean but trucks are on the road way to long.
Edwin S.The staff was super friendly and helpful.
Mary S.Good
Richard R.It's not broken don't fix it!
Joe M.Make sure that the storage inventory is accurate. Had to chase 3 different units before my movers could unload!! Not good when you are already exhausted from a move!
Arleen J.I have always received excellent customer service at this location.
JUAN R.Nothing every body wasvery good
JORGE M.Great customer service
miguel E.none - great experience
WILLIAM W.I was hesitant about going back to this location because I had a bad experience in the past. Very happy this time. I would definitely recommend them!
Timothy D.Provide a receipt on demand Honor reservations
John C.Very fast and easy returns.
Anne S.I authorized my credit card information for reserving the truck for my driver. Once my driver pick up the truck, the charge his debit card instead of my card. They don't pay attention about the information in the system.
Jonah L.I was billed an inapplicable fee and still am awaiting a response from a manager. You customer service system is atrocious, if a client has an issue.
MARSHA S.Personal did not want to accept equipment at this location and wanted me to reroute to another location 3-4 miles away. They finally accepted the equipment by paying an up charge.
PARK B.The entire staff at the 5404 W. Waters Av., Tampa, FL. location were exceptional and provided professional and friendly service.
Gary K.Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.
MARIO Q. | Overall ExperienceFue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio
felix w. | Overall ExperienceI was under the impression that I would be getting a 8x12 trailer. When I arrived to pick it up I got a smaller size trailer and was informed that was the largest they had at that location. This resulted in me not being able to haul everything that I needed. Had it been a different time I would have never picked it up. This cost me time and money. Not happy
NANCY R.Inhave used thisnolace before and I was disappointed this time. The van was filthy, the gas tank was empty, and the tire pressure alert was on. I was told the tires were fine and the tire pressure gauge was broken. When I returned the van I was told that it shouldn't have been given out to me since it needed to be professionally cleaned.
Erica D.I was actually charged 2 separate times for this Uhal pick-up truck....$199 that was agreed on & $213 once i returned it, i am expecting the second charge of $213 to COMPLETELY DROP OFF MY ACCOUNT OR IM GETTING IN TOUCH W/ MY REGIONS BANK.....i had the truck for 3 days & everyday they charged my card $22.73 & $22.74 + $199 +214 .....thats a LITTLE EXCESSIVE , so work w/ me & charge me the $199 that was agreed on ... Thank You Brandy Howard (813)400-7870
Brandy H.The crew went out of their way to get me truck.
Song Ji L.The manager/owner is extremely professional and courteous I do alot of business at this location because of how he and his staff treat there customers
Leonardo E.Parking at this pick up location is difficult.
Keith B.The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.
Donna W. | First ImpressionsThe storage unit had a few cockroaches and had a little dirt but other than that it was great.
Jesse B.Great guys. Helpful
Michael P.Tire pressure alarm was on, but no problem. Bad tire pressure sensor.
Joe T.The manager is extremely professional and courteous
Leonardo E.The service was excellent I was helped by a bilingual agent I wished I remembered he's name he was very polite and the best thing was that I was not over charged or asked for any high end matters to rent the truck it was a very simple fast and friendly transaction thank you again will be doing all my business in this location
Dianne A.I was unable to check the vehicle in using a mobile device. Uhaul customer service doesn't answer the phone. AND YOU COULD HAVE CALLED ME BEFORE CHARGING ME FOR THREE DAYS FOR A ONE DAY RENTAL - ALSO YOU COULD HAVE VERIFIED WITH YOUR CAMERAS THAT I RETURNED IT ON TIME
Macayla D.Very polite and courteous. Staff was very detailed in informing how to return the trailer after hours.
Anadalia P.The price is very high for just one hour 54 dollars just for pick up truck wow
Sophia J.Keep up the great job ðŸ‘.
peggy S.Truly just do the same for all customers as you did for me. This is great service. Thank you very much.
Pedro C.Nothing extrem friendly and helpful stuff
Sabine B.Very nice great service
CHARLES L. | First ImpressionsBE HONEST TO THE CUSTOMERS!!!! DON'T LIE ABOUT THE MILEAGE AMOUNT TO GAIN INCOME AND AVOID SENDING OUT RECEIPTS. ALL OF THE REPS ARE TRAINED TO LIE WHENEVER YOU HAVE A DISPUTE! I UNDERSTAND A LOT OF BUSINESS LOST REVENUE TO THE COVID 19 PANDEMIC, BUT DON'T TAKE IT OUT ON YOUR REGULAR CUSTOMER TO GAIN FROM YOUR LOSS DURING THE CRISIS!!!
andy A.Daniel was very professional. Very nice customer service.
adolph A.When I returned there was only one person on duty....I had to wait until he finished selling boxes to complete my return. there should in my opinion always be an inside person and a return person on duty at the same time.
Paul H.I had to pay 131 dollars For the uhaul and then another 30 for gas, and put more in then I took it and wasn't refunded
justin L.nothing
George P.You could stop using C&B moving company. My move with them was a nightmare.
STEVEN W.Personnel over the phone I received on Wednesday afternoon was atrocious and actually hung up. Did not listen and was not providing best practices in customer service The individual at the location Friday Morning was responsive and handling multiple customers. Hire better and more people as most big companies greed takes over and you don't fill the stores with employees who are versed in those best practices of customer service and also shorthanded
John G.Customer service was horrible. The front desk lady was super rude to me. I checked in online as the printout instructed me to do and when i told that to your front desk receptionist, she got snappy and told me ..i can either check in with her or get out the way and do it by myself. The u-haul store (u-store) on linebaugh setup and reserved the truck for me, and also gave me a printout with instructions to follow prior to arrival. I was prompt with everything i was instructed to do and if i was not moving literally day of pickup, i would have just left the truck and horrible customer service t the door. The lady whom i worked with had dark hair and was shorter than the other representative. I wouldn't recommend anyone to deal with neither of them. The taller representative didn't try to make it any better. Overall that was by far the worse pickup ever. The drop off was hectic but the one man handled the long line like a pro. He was nice and patient.
Shamela P.Everything was nice and clean. BEST Location I have ever used. Thank you.
Maurelle C.Loved the speedy and kind customer service
NAYARA M.A great place to storage your belongings
RAFAEL R C. | Overall ExperienceGood location,nice staff.
Roberto G. | First ImpressionsAmazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful
SHAWNIQUE H. | First ImpressionsEl personal muy profesional
MARIO Q. | First ImpressionsThat price was different
Alberto S. | First Impressionsall very well😃
Enmanuel R. | First ImpressionsCame at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm
Moises S. | First ImpressionsEvery time!!!
Ronald G. | First ImpressionsHad some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.
Harold R. | First ImpressionsSame experience every time
Ronald G. | Overall ExperienceMichael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!
Carlos M B. | First ImpressionsParking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.
RIchard W. | Overall ExperienceFrom the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.
Scott B. | Overall ExperienceKeep up the good work. Thanks
Farrington J. | Overall ExperienceRepresentative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.
maitland j. | First ImpressionsAwesome
Carmen P. | Overall ExperienceGreat and fast service
Antonio J. | First ImpressionsThe management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!
Paula D. | Overall ExperienceGreat place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.
Kamron L. | Overall ExperienceHorrible
JARELLE G. | Overall ExperienceVery courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.
Kristin L. | Overall ExperienceAll went perfect and speedy.
Russell G. | First Impressionsgreat cx service from you gentlemen pphelp me a front counter
tyrone d. | First ImpressionsVery professional
Carmen P. | First ImpressionsYankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.
david k. | Overall ExperienceGood
Robert A. | Overall ExperienceDanny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.
wendy k. | First ImpressionsThe employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.
MORGAN B. | Overall ExperienceGreat Service :)
Angel L. | Overall ExperienceThanks.
Jaime Q. | Overall ExperienceU-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me
Andres M. | Overall ExperienceThe hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.
pamela m. | Overall ExperienceEverything went smooth
RIchard W. | First ImpressionsGreat customer service
Amanda P. | First ImpressionsExcellent
Lourdes v. | Overall ExperienceThanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it
Andres M. | First ImpressionsEveryone was courteous and helpful I would recommend this place to anybody
Pedro C. | Overall ExperienceGood persons
Ismael S. | Overall Experiencegood attention
Ismael S. | First ImpressionsTeam was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!
Tina F. | Overall ExperienceBest storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!
Siip Solutions D. | Overall ExperienceDaniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent
Pierre B. | Overall ExperienceThe location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.
Sylvia H. | Overall ExperienceThe general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.
Rosalie T. | Overall ExperienceExcellent
Bismeiry L. | Overall ExperienceI felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return
Josephine J. | Overall ExperienceGreat customer service and the associate was very knowledgeable in knowing what I needed.
Jessica G. | First ImpressionsOk
negron w. | First ImpressionsGreat experience. Very helpful.
Heather P. | First ImpressionsAbc
Jaime S. | Overall ExperienceService was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.
bret h. | First ImpressionsMe gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.
Luis S. | First ImpressionsNone
James D. | Overall ExperienceThey rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.
Dennis S. | First ImpressionsThank you for my storage needs in your facility
joshua m. | Overall ExperienceThe staff was amazing, efficient and knowledgeable.
Rosalie T. | First ImpressionsDanny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
teresa b. | ReservationThe staff was always helpful, professional and with excellent customer service!
eloisa d. | Overall ExperienceI paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100
Yamileth P. | ReservationPeople are very friendly and professional Thanks for service
carlos r. | ReservationThe staff was very helpful and professional with our U-Box,
Glenn E. | Overall ExperienceProfessional and excellent customer service!
eloisa d. | ReservationMichael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.
nicole p. | Overall ExperienceGood service, good place to storage.
gladys c. | Overall ExperienceI got a good service at this U-HAUL facility . Thanks.
Solomon D. | Overall ExperienceThank you for keeping the place so clean
DENNIS C. | Overall ExperienceThe staff was friendly and very helpful. I would recommend my friends and families to this storage facility
Audrey D. | Overall ExperienceNothing further is needed.
Malory B. | Overall ExperienceThank you!
melinda m. | Overall ExperienceStaff was exceptional.
wilbert h. | Overall ExperienceI would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!
Susan F. | Overall ExperienceThe storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend
carla q. | Overall ExperienceGreat staff!!!!
Lawrence P. | Overall Experience