Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The price is very high for just one hour 54 dollars just for pick up truck wow
Keep up the great job ðŸ‘.
Truly just do the same for all customers as you did for me. This is great service. Thank you very much.
Nothing extrem friendly and helpful stuff
Very nice great service
BE HONEST TO THE CUSTOMERS!!!! DON'T LIE ABOUT THE MILEAGE AMOUNT TO GAIN INCOME AND AVOID SENDING OUT RECEIPTS. ALL OF THE REPS ARE TRAINED TO LIE WHENEVER YOU HAVE A DISPUTE! I UNDERSTAND A LOT OF BUSINESS LOST REVENUE TO THE COVID 19 PANDEMIC, BUT DON'T TAKE IT OUT ON YOUR REGULAR CUSTOMER TO GAIN FROM YOUR LOSS DURING THE CRISIS!!!
Daniel was very professional. Very nice customer service.
When I returned there was only one person on duty....I had to wait until he finished selling boxes to complete my return. there should in my opinion always be an inside person and a return person on duty at the same time.
I had to pay 131 dollars For the uhaul and then another 30 for gas, and put more in then I took it and wasn't refunded
nothing
You could stop using C&B moving company. My move with them was a nightmare.
Personnel over the phone I received on Wednesday afternoon was atrocious and actually hung up. Did not listen and was not providing best practices in customer service The individual at the location Friday Morning was responsive and handling multiple customers. Hire better and more people as most big companies greed takes over and you don't fill the stores with employees who are versed in those best practices of customer service and also shorthanded
Customer service was horrible. The front desk lady was super rude to me. I checked in online as the printout instructed me to do and when i told that to your front desk receptionist, she got snappy and told me ..i can either check in with her or get out the way and do it by myself. The u-haul store (u-store) on linebaugh setup and reserved the truck for me, and also gave me a printout with instructions to follow prior to arrival. I was prompt with everything i was instructed to do and if i was not moving literally day of pickup, i would have just left the truck and horrible customer service t the door. The lady whom i worked with had dark hair and was shorter than the other representative. I wouldn't recommend anyone to deal with neither of them. The taller representative didn't try to make it any better. Overall that was by far the worse pickup ever. The drop off was hectic but the one man handled the long line like a pro. He was nice and patient.
Everything was nice and clean. BEST Location I have ever used. Thank you.
Loved the speedy and kind customer service
Great service and friendly staff
After Budget Rental cancelled our reservation hours prior to pick up Dan saved the day. He was so great!!! He helped us so much and gave us a great price. He kept saying don't worry I'll take care of you and he did. Fast and easy...Thank you Dan!!!!
Customer service was terrible. Equipment was below expectation. The truck needed an oil change, tire censor was lit up the whole time and the left turn signal was burned out . At the return I requested the email receipt but had to go back in order to get one. Would not recommend that location to anyone.
Ensure that equipment is well inspected before renting it, so the customer don't waste time taking pictures and disputing scratches dents etc. Also ensure gas tank level matches the rental agreement documentation.
A great place to storage your belongings
uhaul died as soon as i left had to walk to a gas station and purchase gas can, gas, etc. ridiculous
Good location,nice staff.
Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful
Access into facility is messy. Not a fan of doing everything on phone.
Nothing really the person that helped me was extremely friendly helpful and professional and made of course my rental experience to be excellent. Most all personnel that work there from this experience and others always been extra friendly and professional at all times so kudos to the management and yesterday with my
El personal muy profesional
Great service employee (did not get his name) was excellent.
Answer phones
Michael was awesome
That price was different
All in perfect order Manager always ready to accommodate offer assistance courteous very knowledgeable of products and services Coming in for 10 years highly recommend
I rented trailer on 8/29/20 returned on 8/30/20 approx. 9:30a. The computer system was down and was told i would receive an email with confirmation on return and what i received was the paid invoice but no confirmation on return of the equipment. My dad had an experience years ago while in his 70's where he was charged for larceny on equipment that was returned and thankfully his nephew in moami had the proof of the return of the equipment. My dad was incarcerated overnite. The experience causedvhim a nerve condition and difficulty sleeping. Please have someone contact me with that confirmation on return of equipment.. Thank you. Diana Gutierrez 813 355 7140
Communication and what was told was not delivered.
Representatives were super friendly and helpful. Daniel was amazing. Thanks again man. Overall 5 stars.
The team there helped in me manage an urgent need for a trailer in quick & efficient manner. They were very helpful and really nice during my stressful time.
Mike was professional and assisted me in a timely manner.
Wiper on the passenger side came off while in operation. I put it back
Better maintained truck. Brakes were really bad. Need more people behind the counter.
Customer services excellent , truck in good condition , all made our moving easier
Both of the young men working were very helpful and greeted us upon entry. Great experience
everything was great,,,,..A 1 congratulations!!
The staff goes above and beyond
Well first of all when you tried too do it online, it didn't work and you had too go to store!!! When you tried too reach a rep at the store it took over 28 mins!! Then when we thought we were charged for everything, yesterday another 19.71 was taken out on 7/30/2020 and now this is gonna cause my account to bounce for 35.00 !!!
The uhaul it self was fine but the workers sucked. They were not focused on assisting me, instead one was talking on the phone, while I had questions for him and the other person was talking loudly about people who don't work and have more money than him, and also about those people being trump supporters. They can use some up training.
The staff is friendly and super responsive, definitely referring all friends to this location. Thank you.
I have moved a lot of times in the last 5 years and I always go with uhaul. Excellent service and value.
The first trailer brought to our car had bald spots on its tires. When I pointed it out to the tech, he immediately -- and without complaining -- swapped the trailer for one with good tires. I discovered when loading it that the second trailer had pieces of broken glass on its floor. U-Haul technicians should more carefully check and clean trailers before presenting them to customers.
The Tampa guys were quick and I was done in 2min. There was another center I had to visit in Shillington due to an issue with my hitch. Debra and Taylor were able to bump me up in their daily schedule to fix my hitch so I could get back to the original rental location before Tim had to leave. This helped me stay in track for my travel plans. They went above and beyond to take care of my issue
Qick service and professional staff.Very good experience!
By far the nicest and most knowledgeable UHaul staff I've dealt with. They made it fast and simple, and safe during COVID. I'll def use them again.
Got right in and got hooked up with what I needed.
Wow they were wonderful mask all around easy to understand how it worked here. Didn't even have to get out of our car. Knew exactly what they were doing
all very well😃
Came at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm
Every time!!!
Had some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.
Same experience every time
Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!
Parking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.
From the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.
Keep up the good work. Thanks
Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.
Awesome
Great and fast service
The management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!
Great place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.
Horrible
Very courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.
All went perfect and speedy.
great cx service from you gentlemen pphelp me a front counter
Very professional
Yankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.
Good
Danny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.
The employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.
Great Service :)
Thanks.
U-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me
The hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.
Everything went smooth
Great customer service
Excellent
Thanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it
Everyone was courteous and helpful I would recommend this place to anybody
Good persons
good attention
Team was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!
Best storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!
Daniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent
The location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.
The general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.
Excellent
I felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return
Great customer service and the associate was very knowledgeable in knowing what I needed.
Ok
Great experience. Very helpful.
Abc
Service was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.
Me gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.
None
They rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.
Thank you for my storage needs in your facility
The staff was amazing, efficient and knowledgeable.
Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
The staff was always helpful, professional and with excellent customer service!
I paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100
People are very friendly and professional Thanks for service
The staff was very helpful and professional with our U-Box,
Professional and excellent customer service!
Michael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.
Good service, good place to storage.
I got a good service at this U-HAUL facility . Thanks.
Thank you for keeping the place so clean
The staff was friendly and very helpful. I would recommend my friends and families to this storage facility
Nothing further is needed.
Thank you!
Staff was exceptional.
I would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!
The storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend
Great staff!!!!
