Customer Reviews for U-Haul Moving & Storage at West Waters Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at West Waters Ave
Paul C. on
Excellent experience. I have rented from this location multiple times and have always been satisfied with the service.
Barbara W. on
Staff was courteous.
Travis S. on
When you say there is nothing else owed. Don't charge the card for $2.00 at a later date. Yeah you're going to say it was the miles, but it was agreed that the over fill of gas would equal out the charge. And it was actually a lot over in gas compared to miles. Your word is your bond. Stick to it.
david k. on
Yankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.
David C. on
I used the mobile app seamlessly until the truck was located out back where customers don’t go. Knowing the truck was assigned for use it could have been parked in any open space out front where anticipated
David F. on
Check the sun visors on the 10 ft. trucks. Out side of that the service was great. Thanks
ignali G. on
Customer agent very helpful and friendly. Favorite location, thank you. Very happy with the service
Andrzej S. on
was friendly and helpful
KATRINA M. on
Stay open later on the weekends
Jennifer T. on
The location is short staffed and those they do have have horrible customer service skills. I waited over 30 minutes to return a truck and while each of the two people working walked passed me multiple times neither ever even acknowledged me. I left without getting properly checked in after they began helping other people that had arrived after me.
Jesse D. on
Waited in line for a good while before my turn. 2 girls working but then they had to go out to get vehicles. Would of been alot quicker if a 3rd person was just getting the trucks for them.
SUZANNE M. on
Nice staff ,good all around, no problems. Txs
Ricardo L. on
Customer Service was excellent. Will definitely use this location for future moving needs.
Barbara D. on
I could not believe how rude the staff was. I would never go back to that location.
Maggie G. on
The young man that helped us when we arrived was very professional and extremely helpful.
Robin L. on
I would not recommend the company as a whole. I was to pick up my truck the payment would not process through the online service so I had to wait to the location opened. After waiting for 20 for others to be served (understandable) the truck was blocked by a broken down truck. The truck on the right was moved and then the guy hit the truck to the left. I rented a furniture dolly and a dolly. drove all the way to my house just to find no dollies at all. Drove back to pick them up to find, you had no furniture dollies. the guy saids "you will find a 30.00 credit on your account. by this time it is 10:15, an hour and 45 mins later. Because of the delay, one of my friends who only had an hour and a half to help me had to leave. No one ever said I had to check in the truck online. The guy at the counter said, "you have it for 24 hours". After a long day, I gas up the truck, dropped at the location, put the key in the drop box provided and went about my business thinking that I would see the credit I was promised. Instead, I received the bill the next morning and there is a additional 20.00 charged. I called to speak to someone about the situation, a young lady answered the phone, I told her about my woes and she asked me to hold and she would transfer me to customer service. I am a teacher so busy during my planning , when I looked down at my phone, she had placed me on a dead hold and never returned to phone the for 38 minutes. I called again after work and a nice young man, spoke to his manager and credited me the 20.00. WHAT? omg..... Sorry, but I have worked in the customer service field and have never or would never treat someone with the disregard I was treated. How can you improve services for the next customer?Please refund the charge for the furniture dolly (not there, my furniture was damaged because of that) and the credit I was promise for the inconvenience of the entire matter. Make sure you inform the customers that there is a charge for after hours, Make sure you have the equipment promised, and follow through on your word, teach the staff phone etiquette . Thank you for your time.. Robin Lesher
Jacquelyn H. on
Nothing just continue to be one of the # 1 best uhaul place in TAMPA
Jacquelyn H. on
Nothing...Daniel Murillo and Lazaro Baez Martin at the waters store has been and shown the most outstanding customer service there is. To rate them I would give 10+10. The personality and their understanding to my needs mean alot to me.
Beth C. on
Truck was clean but had a rear light out
Robyn S. on
We were scheduled for a 24/7 mobile pick up at 7 am. I had to wake up our baby to go get the truck. The truck was not staged so we had to go back home and go back at 9 when the store opened. The workers said the truck wasn’t stage because it wasn’t returned on time by the previous renter. We should have been notified before closing the night before to let us know.
Venes P. on
Those guys are great in the west water location, just continue to treats customer with great attitude.
GARY F. on
Efficient and quick and had any answers I needed...have rented before as well...friendly people here too...thanks again
Robert A. on
Good
Pasha L. on
The bag of blankets were not clean, when I opened them to put on my furniture they were filled with sand and pine needles, yet they were useable! When I mentioned this on return Lazaro was very kind about and gave me a discount. This was nice and unexpected. It’s the second time I have used this particular store and I would use them again!
Merry B. on
When I asked very specifically how your company handles toll road charges before driving away in one of your rental trucks your company representative failed to disclose that U-Haul charges an additional $1.00 per toll on top of the regular toll charges from the state!!! What a shocked to receive collection notices by email for unpaid toll charges from U-Haul after I paid by bill on time like I always do!!! Very Poor Customer Service!!!
Zack H. on
NO PARKING. CLUTTERED PARKING LOT. UNORGANIZED.
wendy k. on
Danny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.
MORGAN B. on
The employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.
Angel L. on
Great Service :)
Jaime Q. on
Thanks.
Andres M. on
U-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me
pamela m. on
The hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.
RIchard W. on
Everything went smooth
Amanda P. on
Great customer service
Lourdes v. on
Excellent
Andres M. on
Thanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it
Pedro C. on
Everyone was courteous and helpful I would recommend this place to anybody
Ismael S. on
Good persons
Ismael S. on
good attention
Tina F. on
Team was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!
Siip Solutions D. on
Best storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!
Pierre B. on
Daniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent
Sylvia H. on
The location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.
Rosalie T. on
The general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.
Bismeiry L. on
Excellent
Josephine J. on
I felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return
Jessica G. on
Great customer service and the associate was very knowledgeable in knowing what I needed.
negron w. on
Ok
Heather P. on
Great experience. Very helpful.
Jaime S. on
Abc
bret h. on
Service was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.
Luis S. on
Me gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.
James D. on
None
Dennis S. on
They rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.
joshua m. on
Thank you for my storage needs in your facility
Rosalie T. on
The staff was amazing, efficient and knowledgeable.
teresa b. on
Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
eloisa d. on
The staff was always helpful, professional and with excellent customer service!
Yamileth P. on
I paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100
carlos r. on
People are very friendly and professional Thanks for service
Glenn E. on
The staff was very helpful and professional with our U-Box,
eloisa d. on
Professional and excellent customer service!
nicole p. on
Michael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.
gladys c. on
Good service, good place to storage.
Solomon D. on
I got a good service at this U-HAUL facility . Thanks.
DENNIS C. on
Thank you for keeping the place so clean
Audrey D. on
The staff was friendly and very helpful. I would recommend my friends and families to this storage facility
Malory B. on
Nothing further is needed.
melinda m. on
Thank you!
wilbert h. on
Staff was exceptional.
Susan F. on
I would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!
carla q. on
The storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend
Lawrence P. on
Great staff!!!!