Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3289 reviews

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road)

(813) 249-9677

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Pick up took way too long as there were 8 people waiting in line ahead of me. I understand all the difficulties due to COVID be this needs to be addressed. Drop off was also extremely difficult as I found it very hard to find a place to drop off this trailer due to space.

Andreas B. 
Rating:
5.0

Customer did not leave a comment.

evelyn h.  |  First Impressions 
Rating:
5.0

Explain in better detail how to backup with trailer

CARMEN V. 
Rating:
5.0

Customer did not leave a comment.

evelyn H. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
3.0

Customer did not leave a comment.

Johnathan L. 
Rating:
2.0

Only one person working when we picked up the truck and one person working when we dropped it off. We had to wait 15+ minutes to get someone to help us in the lobby and there were several more customers behind me. I was not happy one bit. You need more staff to better serve your customers.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
1.0

Customer did not leave a comment.

REINIER B. 
Rating:
4.0

More employees behind the counter. Saturday morning and only 1 guy. The line went all the way to the door. I stood there 40 minutes. Employees helpful though.

JOSE RAFAL R. 
Rating:
5.0

Update the registration forms for better uploading on emails. Always have a hard time uploading bol from U-Haul app. Very frustrating.

Pete M. 
Rating:
5.0

Customer did not leave a comment.

TILLMAN S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

Rosa A. 
Rating:
3.0

Customer did not leave a comment.

Henry T. 
Rating:
4.0

I rent from Uhaul often, and this location is improving with their staff, prior experience has not been great. This experience has been much better than the past 4..

Troy G. 
Rating:
4.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Easy in and out. Nice.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emily S. 
Rating:
4.0

Customer did not leave a comment.

ISAAC G. 
Rating:
5.0

The service thats offered to obtain help labor to load or unload trucks was horrible

sergio C. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
1.0

the gas level and mileage was not correct and it was not adjusted after I pointed it out . mileage was 12 miles higher than paperwork it appears this store is understaffed.

DONALD G. 
Rating:
2.0

I went over my mileage due to have 2 loads from lake wales to Tampa. I returned the truck on time with almost full tank of fuel but the wouldn't help a retired Army guy. Very disappointed!

Kevin B. 
Rating:
4.0

I think they should have more staff..but even with few staff they was so nice ...

IRVING R. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Bien

Alberto S.  |  Overall Experience 
Rating:
5.0

Change the closing time to a later time, for example; 9 pm

Gloria A. 
Rating:
5.0

Thanks excellent service

Arturo Arnoldo A. 
Rating:
1.0

The gas was not were the contract said and I noticed after I left the premises, I have the proof of it and I sent it but nothing was done and I got charge for the gas

jenny C. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very nice and helpful staff.

PAUL L. 
Rating:
3.0

Kill the computer god who sends screwed up texts to everyone, causing chaos.

John C. 
Rating:
4.0

Customer did not leave a comment.

stacy K. 
Rating:
3.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

People running this location are great!!

George L. 
Rating:
3.0

The gentleman who helped me did not explain a couple important things. I had never driven that type of vehicle and was not given some very important information. Where the gas inlet was. It took me about 15 mins to find out. I had to use the owners manual to find it. Because of that I Just missed the closing time. Then when I dropped my key in the box it looked like I was supposed to follow a certain procedure to check the truck back in. I was not told about that. I thought I would have to pay an extra $20 because I hadn't done it. Last thing. When asked how long I would need the truck, I said probably until almost closing (it was 8 am). The clerk put 4 hours on the contract. Again I thought I would be charged extra. It was a somewhat nerve racking experience. I don't know if that is really an average but I'll give them the benefit of the doubt. I will say this though, when I came in the day before to reserve the truck. One of the guys who was checking out ( a different clerk about to get off) started the process for the other clerk before he left. That was above average . Thank for the opportunity to tell you about my experience.

JEFFERY W. 
Rating:
2.0

The Emergency call and Phone number is really BAD no body pick up the phone during emergency the road assistance contact really bad

jorge M. 
Rating:
5.0

Been here before and will return with my rental needs. Thank you.

Bruce D. 
Rating:
1.0

They could not understand English very well. They need more training and more people to work there. I will not go back to that place again. Horrible experience

Paulette B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

Limited employees available for pick up and drop off. O dropped the vehicle off at my drop off time, an employee stated to just put the keys in the drop box. The didn't check the truck in on time and I was charged an extra day

Ebony A. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The people and location were excellent. The 24/7 website return system was WORTHLESS. I spent an hour the night before trying to self return the trailer. First, your website could not interact with my phone browser. Then your website could not receive my location from my wife's phone (I had her come so that I could use her phone ). When I finally got to the last page (I deleted six of my apps to gain memory and used a different browser) and clicked "Finish Return" your poorly designed technology went back to the first page. Your system wasted an hour of my life and 30 minutes of my wife's. If UHaul did not have a monopoly on trailer rentals, I would never use you again. The team that convinced corporate to install this heartless, useless piece of machinery into your processes should be fired. Whenever I have dealt with human beings at UHaul, I have always been treated with respect and helpfulness. Whenever I have dealt with your computers, I have finished being frustrated and angry. My suggestion is to hire more personnel on the ground and fewer at the corporate offices, and eliminate or actually improve your technology.

MARK P. 
Rating:
4.0

Customer did not leave a comment.

Alfonso l.  |  Overall Experience 
Rating:
2.0

The staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.

Antonio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn F. 
Rating:
5.0

Very professional and very fast service

Gilaine S. 
Rating:
5.0

Just wanted to note that we were on our way to Albuquerque and experienced a blow out of one of the tires on the car trailer. We called in an emergency and It took 3 1/2 hours before anyone came and replaced the tire. This is very unacceptable. I would rate the emergency maintenance process poorly.

OSCAR C. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great manager and team - pleasure to deal with!

James T. 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Jenny H. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

NORBERTO D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Verna B. 
Rating:
5.0

Great staff. Very friendly and helpful.

Leigh J. 
Rating:
5.0

Customer did not leave a comment.

JULIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy R.  |  Overall Experience 
Rating:
5.0

The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence

Renita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
5.0

Customer did not leave a comment.

Arianna P. 
Rating:
5.0

Customer did not leave a comment.

Roslyn M. 
Rating:
5.0

Good customer service

Juan G. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
1.0

I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!

Barbara C.  |  Overall Experience 
Rating:
2.0

The attendant who helped us did not open the store on time, which caused a delay. He did not want to be there, and it came across quite strong, which made us feel like an inconvenience. I had a 9am pickup and a 12 hour reservation. He was on his personal phone with the front door locked at 9am. We had to knock and gesture to him to get him to unlock the door and get our trailer. His overall negative attitude was a horrible start to the reservation. He also forgot to give us the dolly I reserved, after confirming that I paid for one during check-in. When we drove back to go get it, he said he did not have one and tried to give us a hand truck, and yet my partner saw one right behind him and had to ask for it before he provided it to us. No issues with the trailer or reservation.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

RENZY B. 
Rating:
5.0

Customer did not leave a comment.

Grace C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melanie A. 
Rating:
1.0

Not enough staff at this location causing major wait times. Instructions were not clear during last rental cause an added $20 fee. When I mentioned this to the manager he indicated that they have nothing to do with it.

ANDREAS B. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Customer did not leave a comment.

mercedes D. 
Rating:
3.0

This location was not properly staffed. Perhaps it is COVID related.

Andreas B. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Manager was extremely helpful. Thank you.

Dennis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

verna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

The 2 wheel straps on car transport were not abot to use. It was either stuck, damaged or i couldnt figure it ou so glad i had extra straps to tie down the car to transport.

Seo H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Orlando B. 
Rating:
4.0

Customer did not leave a comment.

cathrine G. 
Rating:
5.0

Mr. Martin was very pleasant and patient.

Teasha W.  |  First Impressions 
Rating:
5.0

Atención muy buena

Oleisy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
4.0

Very affordable

MICHAEL P. 
Rating:
5.0

Great affordable rates, clean and easy to use facility, convenient timings and friendly staff

RAVINDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Tashanna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary N.  |  First Impressions 
Rating:
4.0

Store manager was a very nice guy! And very helpful.

Arthur M.  |  First Impressions 
Rating:
5.0

Over head door was hard to open . wires hanging down where it had been repaired.

Stephen Y. 
Rating:
4.0

Customer did not leave a comment.

STEVEN V. 
Rating:
5.0

I prerigeristered so, the process was really easy. I arrived and my truck was gased and ready. And the return was just as easy. 6 hrs just $81 can't beat it.

James R. 
Rating:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Excellent service and ease of use

RAVINDRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc F. 
Rating:
5.0

Great customer! I've used this location several times and I'm always happy with it!

Justin E. 
Rating:
5.0

Customer did not leave a comment.

Marvin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLTON A. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
5.0

Customer did not leave a comment.

Jorge H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Returning after hours was a bit of a hassle.

RENEE T. 
Rating:
5.0

Customer did not leave a comment.

MARIE F. 
Rating:
5.0

Great customer service.

CHICO B. 
Rating:
4.0

Customer did not leave a comment.

Arguelio M. 
Rating:
5.0

Customer did not leave a comment.

REINALDO A. 
Rating:
5.0

Customer did not leave a comment.

JOE J.  |  Online Move In 
Rating:
1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Scott W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK O. 
Rating:
5.0

Muy buen servicio del agente

Maria I.  |  First Impressions 
Rating:
5.0

The staff was professional

MARTIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex C.  |  Overall Experience 
Rating:
4.0

Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!

Samuel P.  |  Overall Experience 
Rating:
3.0

Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.

Richard H.  |  First Impressions 
Rating:
5.0

Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.

MARIO Q.  |  Overall Experience 
Rating:
5.0

Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio

felix w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice B.  |  Overall Experience 
Rating:
4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Donna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarik H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Q.  |  Overall Experience 
Rating:
5.0

Very nice great service

CHARLES L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRESA F.  |  First Impressions 
Rating:
5.0

A great place to storage your belongings

RAFAEL R C.  |  Overall Experience 
Rating:
5.0

Good location,nice staff.

Roberto G.  |  First Impressions 
Rating:
5.0

Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

SHAWNIQUE H.  |  First Impressions 
Rating:
5.0

El personal muy profesional

MARIO Q.  |  First Impressions 
Rating:
3.0

That price was different

Alberto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betsy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elanys m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josue D.  |  First Impressions 
Rating:
5.0

Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!

Carlos M B.  |  First Impressions 
Rating:
5.0

Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.

maitland j.  |  First Impressions 
Rating:
5.0

Great and fast service

Antonio J.  |  First Impressions 
Rating:
5.0

Great experience. Very helpful.

Heather P.  |  First Impressions 
Rating:
5.0

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

teresa b.  |  Reservation 
No reviews have been submitted for this location.

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