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Terah T. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at West Waters Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
Colin L.I LOVE GUILLERMO AND HE STAFF, THEY ARE WONDERFULL!
BISMEIRY L. | Overall Experiencegreat customer services! thanks
Johinell M.The woman who checked me in and out was great - she did so quickly and efficiently and seemed like a happy employee
Alan R.Friendly and helpful staff
DAVID B.The parking/lot was very congested and somewhat unclear as to wear to park when dropping off and picking up the person who will drive the uhaul.
Frank L.Guillermo was very personable and professional in providing alternative storage options when my original reservation was not yet available Highly recommend this campus
STEVEN B. | First ImpressionsUs toner see told me the receiving store could provide the discount for the equipment I never received, but they seemed to not know how, so they referred me back to customer service. I'm sick of the runaround
Brett S.Excelente store good service
Hugo P.With service at so many places slow due to understaffing, the service at this U-Haul location was a breath of fresh air. Attentive, knowledgeable, efficient, got me out the door quickly. Keep this manager and the staff happy--they're doing things right.
Ronald B.The experience was very good overall. The only recommendation would be the process vs time waiting. The attendant that assisted me was awesome. Do to the process. Most customers had to wait a whole on line.
Sallye p. | First ImpressionsGreat management and staff
James T.Ger employees that actually give a damn about customer service. I almost had my car fall off the trailer while driving.
Brian M.excellent staff
james G.Left AirPods in the truck and someone at 4711 w waters ave from the location took them home
Demondre H.Good service
Rajmohan S.Appropriate gas bill
Santosh ganesh P.Lady that helped me was very nice, friendly and helpful, answered all my questions. Thank you again
Travis B.Good services
JESUS H.They were rude overcrowded and it just seems like they didn't want to help anyone.
Gregory B.trailer tire was already bald and in need of repair. I made note of it to the attendant. It lasted 1.5 days and went completed down to steel belts. Upon arrival of Uhaul road-side assistance, he determined that the tire on the other side of the same axle was also ruined. When we pulled my jeep off, it was clear that the axle was bent and had been so for some time. The trailer should never had been rented out to me in the first place.
Stone D.Muy profesionales en su trabajo
Mario Q.The personnel were all courteous' knowledgable and friendly. The best rental experience I've ever had !
james M.Muy buen servicio
RAUL T. | First ImpressionsThey are very friendly â¤ï¸
nebiat K.No comment
Joel C.I had to clean out garbage from last user
Michael L.nothing
Nicholas N.Both ladies working are excellent very knowledgeable and went above and beyond to ensure we had what we needed!!
Kennetta P.I have rented from u haul loyally for over 35 years now, I am a firm believer they are the best in the business when it comes to customer satisfaction and quality of equipment. With over 50 rentals throughout the years this was by far the worst condition I of a truck I have ever rented. 1. Inside Cab was not clean'' the proof is the prior customers contract on the seat and trash under the seats, the spilled drinks that were all over and not cleaned and that's not to mention all the bodily fluids on the windshield and dashboard from what appears to be a lot of coughing and sneezing I hoped. We spent almost an hr wiping down the interior to feel comfortable for our 1500 mile drive. 2. Now to the mechanical… Brakes squealed, the steering wheel had to be rocked back and forth to maintain lanes, 4 of the 6 tires were under inflated. Other then that, I guess it was ok this time but I will definitely be more dilligent and not make any payments on the rental until I get to see the truck I will be assigned
Scott B.Kind and helpful staff
Nora R.Todo perfecto
reyner F.The agent who attended me showed me a paper indicating the amount of fuel supposedly the truck's fuel gage was showing on it . The amount fuel actually on the truck was completely wrong from the document and I took a picture of both the mileage and the fuel. I took another picture upon returning the vehicle after hours showing more fuel on the truck fuel gage then when I picked up the truck. I was charged for the fuel difference. When the agent brought me the truck, he did not even look at the gage and was also in a hurray because the place was closing within minutes and everyone wanted to leave. I walked around the truck for any possible unforeseen damages or ? The agent left . And when I started the truck, that is when I noticed the fuel gage difference. The picture I took has time stamped 4:57PM on Sunday. Your records will show the time when I paid to pick up the truck to verify all I am saying here.
luish G.nothing equipment was ready for pickup when i arrived
george P.I'm upset because I was charged another 26 dollars because I was only allowed 100 miles and the miles between the location to the drop off location was 109 miles and that wasn't even the miles to my house so you all at uhaul ripped me off and only take money and no consideration that I rented storage space from you or rented all my trucks from you and my truck was on empty for fuel and I was told if I brought it back with a quarter tank I would get 54 dollars credit and I didn't. I feel you lie to me and I have it on my bill for the truck that I would get credit.
RODNEY L.The staff was extremely helpful at every aspect of renting the equipment.
Pamela P.Very clean and friendly place
Richard D. | Overall ExperienceGood
Maikel C.Absolutely nothing the service was smooth it was by far the best experience I had in customer service.
wascar A.Force you to do everything on a phone. Cancelled my reservation I had for days because someone else needed the truck longer. So the solution was go to a further location or get a different truck they had there. Smaller or much larger. Customer service sucks they aren't happy employees have bad attitudes because I didn't want to use my phone to get a truck. I want to do business like it should be done. Person to Person. I will ever rent U-Haul again. Too many other companies to be treated this way. From customer service phone number to the employees in the store. Experience sucked!
Amber F.get your truck on your phone super slow process. More workers to do for you
Jesenia S.My issues do not stem from this location, but by the processes uhaul is making them do. Online check in took too long, I selected pick up in store for a reason (because I only had the truck from 8-5) and because they made me do online check in my pick up took roughly 30 minutes even though I got there early. The service team at this location was nice but the fact the pick up process could have taken 10-15 min (I've done it before) instead of 30 had I been able to do in store pick up LIKE I REQUESTED WHEN I RENTED THE TRUCK. Overall, dissatisfied in uhaul's online pick up process. Y'all need better/more service representatives doing the online process if you're going to make every location do that instead of in store.
Marissa V.I received a 9ft cargo van after I was transferred to a different uhaul location since the other one didn't have cargo vans. The van had low engine oil, the steering wheel was extremely loose and I could turn it 45 degrees before the van would start to turn, then I was charged 110$ for something that is 19.95$?????
William L.Good
maikel C.I already have given their card to 4 friends that needed a trailer and all had a great experience.
robert H.Not charge $50 for 2 gallons of gas
Alan R.Hire people
Alec P.The place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.
LUIS D. | First ImpressionsThank you
Anthony V. | Online Move InSee above.
Nicolas H.Excellent customer service.
Robert L.Hector was awesome!
Will B.I was supposed to be at another location and at the last minute you change to this location. That was a pain because it was an extra 20 minutes for me and the truck smelled like cigarettes.
Gary S.Great customer service appreciate you guys. Thank you
ramon P.Awesome service. Uhaul ranks number one â˜ï¸ In my book. Drove cross country with no issues at all .
Kevin B.Lázaro tool care of me with a nice job skill and help Me rent my trailer i don't know how much he gets pay but he deserved more money then what he makes, I'll be back there again soon and I want hem taking care of me.
Alejandro B.Excellent job
Yampiero E.the trucks mirrors were very lose and they move while driving and turning. I have to always adjust it with my hand to keep it steady a very hazardous issue when driving.
Marwan G.Things that can be improved: Booking and extending time on reservation methods. Explaining more your options when client comes. Spent 2 hours to get an extension of time (2 more hours) on reservations but was unsuccessful in getting someone in the line from the store or 800 customer service number. Finally had to give up and wait until they had to call me, ended up getting the extended time without extra charges (which I appreciate) but overall has been a good experience. Car was brand new too, which is a plus to the company.
Digno L.Everything was great
Joel C.Todo está bien
ROSMERY A.I don't with two different employees of yours and both of them were professional friendly I made the process of rental easy
Lane M.Nothing.
Walter M.We have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.
Donna W. | Overall ExperienceThe truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money
CARMEN S. | Overall ExperienceThey’re all professional.
juan s. | Overall ExperienceGuillermo (sp?) was amazing. He was always friendly and very helpful.
Jonathan Scott S. | Overall ExperienceExcellent based on what we needed
Guillermo M. | Overall ExperienceCheck in very nice and knowledgeable
steve s. | First ImpressionsMuy profecionales. En sus trabajos.
juan s. | First ImpressionsSlow service.
JESUS B. | Overall ExperienceStaff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.
Kaitlyn M. | Overall ExperienceThis place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.
Yulissa M. | Overall ExperienceThe truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.
Nicole b. | Online Move InBien
Alberto S. | Overall ExperienceThe staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.
Antonio G. | Overall ExperienceThe manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence
Renita S. | Overall ExperienceI explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!
Barbara C. | Overall ExperienceManager was extremely helpful. Thank you.
Dennis P. | First ImpressionsMr. Martin was very pleasant and patient.
Teasha W. | First ImpressionsAtención muy buena
Oleisy B. | First ImpressionsGreat affordable rates, clean and easy to use facility, convenient timings and friendly staff
RAVINDRA M. | Overall ExperienceStore manager was a very nice guy! And very helpful.
Arthur M. | First ImpressionsI had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!
Mark K. | First ImpressionsExcellent service and ease of use
RAVINDRA M. | First ImpressionsDid NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.
Scott W. | First ImpressionsMuy buen servicio del agente
Maria I. | First ImpressionsThe staff was professional
MARTIN G. | First ImpressionsVery Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!
Samuel P. | Overall ExperienceStaff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.
Richard H. | First ImpressionsMuy atentos sus trabajadores y profesionales, muy buena seguridad en el área.
MARIO Q. | Overall ExperienceFue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio
felix w. | Overall ExperienceThe facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.
Donna W. | First Impressions