All staff were helpful, thorough and very kind. Each employee outlined and explained everything I needed to know, making the experience seamless. Thank you!
MARGARET D | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at West Waters Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and pleasant staff. Truck operated very well.
CHARLES MThey did a very good job and the van that I had was amazing. It was brand new the gentleman that helped me. I don’t remember his name, but he was very knowledgeable and smart. Definitely will be back if I need to rent another van.
JACOB GThe Asst Mgr Manuel went above and beyond for us. Thank you again for com8ng outside and helping with our trailer rental.
MARGARET HUnit quality was fine but access was constantly blocked by trucks parked in front of unit. Often I would have to wait 20+ minutes for someone to move a vehicle so I could access my reserved space.
Andrew F | Overall ExperienceWe had requested a cargo van and were told there were none available, yet there were 5 on the lot. We would have preferred that, but did not see them until after the contract had been completed.
william sIt would be nice to see you offer military discounts, I'm shure a lot of u-hauls business comes from military
Ernest AThe U-Haul people rock! Words cannot say enough about how these people helped me! I will never use anyone else when it comes to moving! Love to all from Florida!
LAURA RThis is my third time i'm renting a TRAILER in one month and also the second time they've overcharge a "LATE RETURN FEE" even when the trailer was rented for 24hours (first time.) and second time same charges EVEN WHEN I RETURNED THE SAME DAY AND ONE OF THEIR EMPLOYEES DID THE CHECK OUT, I don't really like the way they operate in that specific location, and I just imagine people that doesn't check the card or bank status that often....
JORGE CEverything was great
RAFAEL NEasy I had a bit of a hard time with check in on my phone but was able to get help easy in and out
Jonathan AThank you
JENNIFER EThere needs to be a forklift licensed employee at all times... Going through the difficulty of trying to unload my U box..placed 100 feet from my new storage unit... Staff told me there were carts, but Noone would be available to move the box for me, for what am I paying for then?? Unacceptable....not happy
Jorge D | First ImpressionsEveryone was amazing. My father passed away and I was closing out his storage. Makayla was so kind and courteous. Even the owner reached out to see how he could assist. On the day I was moving his things out, the staff was compassionate and helpful. The facilities were so clean and well maintained. I highly recommend this location. You will be treated like a person, which has become something we don’t get a lot of these days. God bless you all at the West Waters location.
Lahkoyah P | Overall ExperienceExcellent attention ,professionals muy bien servicio.100%
AHMED CEl asistente del manager es muy atento y una excelente persona y domina los idiomas perfecto ,recomiendo este lugar 100.
YUSNIEL SThe young man who signed us up was courteous, knowledgeable and helpful.
THEODORE F | First ImpressionsVerdaderamente la experiencia con esta compañia es sensacional en todos los sentidos son la mejor opcion gracias y felicitaciones
ADRIAN Z | Overall ExperienceManuel excellent employee, multi tasking helping customers giving excellent customer service. Thanks Manuel for all your help.
ELIZABETH L | First ImpressionsThank you for your service and your support.
IVAN CExcelente
ROMAN CDid not get my appliance dolly when I picked up the truck. $10.
Edwina BThe only issue I had was my pickup time was supposed to been 9am but I arrived & was told it had to be 10am. This threw my whole day off with my contracted mover’s and cost me a lot of extra money! This is so not cool .
TaMorris WEasy transaction.
DAVID MEl equipo son super profesionales hacen un excelente trabajo los felicito y los recomiendo gracias a todos de corazon
ADRIAN Z | First ImpressionsOverall good experience and priced fairly. However, they should improve their approval/pick up process for those of us who haven't had issues with our rentals/payments in the past. Requiring 2 additional contacts and phone calls to those contacts prior to releasing the vehicle is inconvenient. My mobile pickup was schedule for 7:30 am and I didn't want to involve or bother anyone at that time, but I had to in order to get through the process. If it's a new policy, then that call should be made the day before scheduled pick up, to allow a more seamless process.
Eliezer OVery professional
ronnie WMuy buen servicio.. pero deberian de mejorar en las tarifas por milla.
DENIS AI reserved a certain type of dolly online and when I got to the location it was not available. I think that the online ordering of services should be updated with the location availability. Manuel was very helpful and friendly.
TANYA RCharge me for an insurance that i never ask for
MARIO LNothing. Work was nice
MARIA RMuy bueno
FERNANDO F | Overall ExperienceNothing. Very pleased with both employees with which we had dealings. Trailer was clean.
SANDI KThe woman who checked me in at the counter was very professional, helpful, and polite. Unfortunately I forgot her name.
DEVIN RI would like to see more parking spaces for customers and more employees working inside at the front counter; Less expensive boxes.
SONIA S | Overall ExperienceExelente trato al cliente,rapidez y amavilidad,se lo recomiemo,a cualquier persona nesecitada de este servicio,muy satisfecho
EDDY SEveryone was friendly, helpful, and professional. This will be my go to store now in lieu of the one on Florida Ave.
JACK MEmployees were helpful and sweet. Thanks
MYDDIAM OLa atención fue excelente y muy amables.
ASTRID CGreat site! Convenient and the managers were helpful and knew their jobs well. Would absolutely use them again.
CHANISHA W | First ImpressionsLocation, customer service perfect. Representative berry friendly and explain all my questions. .
Angela Ai forgot my SunPass on windshield... Called back next morning and they went & found it! And, placed it in lost in found for me to pick-up! Thanks, U-Haul
MICHAEL CI was charged an extra 108 dollars after I paid already
STEPHAN JGracias
CARLOS RVery friendly polite competent staff
DIANE BI was impressed with the ease of making a reservation. Arriving at the location I indicated, finding the customer representative helpful and professional.
BARBARA HBoth Uhual agents were pleasant, helpful & accommodating. It was a great experience.
MIRIAM CNo complaints about the service, staff was helpful
LAZARO RThe associate charged me for insurance even though I specifically requested not to have it. He claimed his boss says it’s mandatory. I read the contract. It’s not mandatory. The vehicle was very new and clean, but smelled like cigarettes. I reported the cigarette smell to another associate who simply ignored me and said he would email me my receipt.
BRETT SHave a less rude employee
LARRY WExcellent service, fast friendly, professional people. Happy customer.
BYRON MCustomer service rep at pick was very nice and professional.
SHARAN BAppliance dollly was in poor shape with wheels barely turning. Had reservation for a ramp trailer and one was not available when I arrived at scheduled time. They found me another one but had to go to another rental place.
Laurel SExcelente en todos los sentidos los trabajadores son muy buenos y te ayudan a resolver todas tus necesidades y el lugar súper limpio y seguro.
Yanet F | Online Move InThe staff was excellent , I have no complaints!!
FRANCISCO R | Overall ExperienceA very clean and well-maintained facility that I was extremely happy to use. The only reason I vacated the storage unit was because I relocated my residence and I needed a storage facility to where I relocated. I would recommend your facility to anyone living in Tampa near Waters Avenue. 😁
JANE S | Overall ExperienceThe elevator had been broken for 2 weeks, I could not move my stuff as planned! I called to check the elevator situation but no answers, asked to call back but no calls!
Thuan B | Overall ExperienceGreat service, easy to work with the entire staff and the manager.great and friendly staff
Talih H | Overall ExperienceEl servicio fue excelente todo el tiempo que rente solo cerré el contrato por que construí mi propio almacén pero resaltó que el servicio es excelente
yasmir G | Overall ExperienceAwesome facility
JERMAINE G | Overall ExperienceUhaul has all the solutions for moving and storage.
ISRAEL T | First ImpressionsTina was great to deal with and was most helpful
MIKE S | First ImpressionsMy items were in storage for 2 years as I moved from another state. Whenever I needed to access the unit, it was easy and secure.
Sallye p | Overall ExperienceWill never rent from them again a storage unit.
Christopher A | Overall ExperienceYou guys over charged me for the truck rental. I drove that truck 8 miles but was charged for double that. Apparently there was an error in the original paperwork. Other than that my experience was great. Super nice folks working there.
Dylan K | Overall ExperienceMy particular unit was in a bad spot. A main lain for traffic so it was almost always blocked. The manager was accommodating and tried to place cones that helped though. I appreciated that. It was uncomfortable squeezing by someone to stand in front of them and get what I needed from my storage.
STEPHANIE G | Overall ExperienceStaff workers were courteous, respectful, and knowledgeable
FRANCISCO R | First ImpressionsExcellent, thank you very much for everything
luis c | Overall ExperienceI made a reservation of a 10x10x10 interior 1st floor but when I came to checkin (7/6/2024) the staff said that it was not available! What the heck?
Thuan B | First ImpressionsOur reserved unit was not available, was sent to other location.
Melissa G | First ImpressionsThe facility was easy to access well kept clean no problems to getting in and out I would recommend to other people about this place good job and in the future if I need you guys I'll be using you guys again.
Angel A | Overall ExperienceHector is top tier. He is so empathetic and patient. Thank you
sashani l | Overall ExperienceFront desk and Customer Service courteous and efficient.
Lina F | Overall ExperienceSon muy profesionales y brindan un buen servicio. Gracias y bendiciones ❤️👍🙏
SANDRO R | First Impressions🙏🏽🌹❤️
Duane F | First ImpressionsI just didn’t like the fact that the atender told me that I needed to buy a locker and at the end she told me that it’s now it belong to me, listen, I don’t need that kind locker and I told her that I had locker and she told me that I need to use the U-Haul locker. It’s necessary make me buy a locker.
Tamara R | Overall ExperienceA little pricey but was worth it. Thank you
Stephanie G | Overall ExperienceGearmo gave me wrong contact number to call back. Was very disappointed.
cheryl C | First ImpressionsGreat amenities! customer service was Stellar; really appreciated the girl at the desk. Clean.
Teresa J | Online Move InThanks
Hayder S | Overall ExperienceOutstanding service and professional staff.
Ruben G | Online Move InIt was a great costumer service, very helpful
lazaro m | First ImpressionsRecommend. Great place 👍👍👍
John L | Overall ExperienceThe price is very high 200.00 a mouth .
Joseph C | Overall ExperienceI parked my RV at U-Haul for 12 years and I never had any issues. Definitely recommending it!
STAN N | Overall ExperienceThanks for the space
Janell H | Overall ExperienceThere's a huge roach infestation at this place .....had to call a pest company to fumigate all my belongings before entering these to the house And I have pictures to prove the amount of of roaches inside the storage
Christian L | Overall ExperiencePayments kept going up
MIA J | Overall Experiencevery good assistance from the staff.
Carlos G | First ImpressionsWould prefer 24
Daniel B | First ImpressionsGreat staff and great facility!!
Diana R | Overall ExperienceKeep doing the same thing
Carlos R | Overall ExperienceYo, lo utilizaría nuevamente.
miguel p | Overall ExperienceExcelenta es servicios siempre dispuestos a servir .
ruben h | First ImpressionsUhaul made the experience easy in a very stressful situation after the hurricanes in Daytona.
TERRY L | First ImpressionsHector was awesome , very helpful , knowledgeable and professional need more like him
Carlos R | First ImpressionsGuillermo and his team are very professional and friendly. He worked with me on my arrival and departure needs & went beyond my expectations. His operation is an absolute “10” on my scale and I HIGHLY recommend his location for all moving & storage needs!!
STEVEN B | Overall ExperienceI LOVE GUILLERMO AND HE STAFF, THEY ARE WONDERFULL!
BISMEIRY L | Overall ExperienceGuillermo was very personable and professional in providing alternative storage options when my original reservation was not yet available Highly recommend this campus
STEVEN B | First ImpressionsThe experience was very good overall. The only recommendation would be the process vs time waiting. The attendant that assisted me was awesome. Do to the process. Most customers had to wait a whole on line.
Sallye p | First ImpressionsMuy buen servicio
RAUL T | First ImpressionsVery clean and friendly place
Richard D | Overall ExperienceThe place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.
LUIS D | First ImpressionsThank you
Anthony V | Online Move InWe have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.
Donna W | Overall ExperienceThe truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money
CARMEN S | Overall ExperienceThey’re all professional.
juan s | Overall ExperienceGuillermo (sp?) was amazing. He was always friendly and very helpful.
Jonathan S | Overall ExperienceExcellent based on what we needed
brittany b | Overall ExperienceCheck in very nice and knowledgeable
steve s | First ImpressionsMuy profecionales. En sus trabajos.
juan s | First ImpressionsSlow service.
JESUS B | Overall ExperienceStaff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.
Kaitlyn M | Overall ExperienceThis place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.
Yulissa M | Overall ExperienceThe truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.
Nicole b | Online Move InBien
Alberto S | Overall ExperienceThe staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.
Antonio G | Overall ExperienceThe manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence
Renita S | Overall ExperienceI explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!
Barbara C | Overall ExperienceManager was extremely helpful. Thank you.
Dennis P | First ImpressionsMr. Martin was very pleasant and patient.
Teasha W | First ImpressionsAtención muy buena
Oleisy B | First ImpressionsGreat affordable rates, clean and easy to use facility, convenient timings and friendly staff
RAVINDRA M | Overall ExperienceStore manager was a very nice guy! And very helpful.
Arthur M | First ImpressionsI had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!
Mark K | First ImpressionsExcellent service and ease of use
RAVINDRA M | First ImpressionsDid NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.
Scott W | First ImpressionsMuy buen servicio del agente
Maria I | First ImpressionsThe staff was professional
MARTIN G | First ImpressionsVery Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!
Samuel P | Overall ExperienceStaff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.
Richard H | First ImpressionsMuy atentos sus trabajadores y profesionales, muy buena seguridad en el área.
MARIO Q | Overall ExperienceFue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio
felix w | Overall ExperienceThe facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.
Donna W | First ImpressionsVery nice great service
CHARLES L | First ImpressionsA great place to storage your belongings
RAFAEL R | Overall ExperienceGood location,nice staff.
Roberto G | First ImpressionsAmazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful
SHAWNIQUE H | First ImpressionsEl personal muy profesional
MARIO Q | First ImpressionsThat price was different
Alberto S | First Impressionsall very well😃
Enmanuel R | First ImpressionsCame at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm
Moises S | First ImpressionsEvery time!!!
Ronald G | First ImpressionsHad some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.
Harold R | First ImpressionsSame experience every time
Ronald G | Overall ExperienceMichael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!
Carlos M | First ImpressionsParking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.
RIchard W | Overall ExperienceFrom the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.
Scott B | Overall ExperienceKeep up the good work. Thanks
Farrington J | Overall ExperienceRepresentative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.
maitland j | First ImpressionsAwesome
Carmen P | Overall ExperienceGreat and fast service
Antonio J | First ImpressionsThe management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!
Paula D | Overall ExperienceGreat place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.
Kamron L | Overall ExperienceHorrible
JARELLE G | Overall ExperienceVery courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.
Kristin L | Overall ExperienceAll went perfect and speedy.
Russell G | First Impressionsgreat cx service from you gentlemen pphelp me a front counter
tyrone d | First ImpressionsVery professional
Carmen P | First ImpressionsYankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.
david k | Overall ExperienceGood
Robert A | Overall ExperienceDanny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.
wendy k | First ImpressionsThe employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.
MORGAN B | Overall ExperienceGreat Service :)
Angel L | Overall ExperienceThanks.
JAIME Q | Overall ExperienceU-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me
Andres M | Overall ExperienceThe hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.
pamela m | Overall ExperienceEverything went smooth
RIchard W | First ImpressionsGreat customer service
Amanda P | First ImpressionsExcellent
Lourdes v | Overall ExperienceThanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it
Andres M | First ImpressionsEveryone was courteous and helpful I would recommend this place to anybody
Pedro C | Overall ExperienceGood persons
Ismael S | Overall Experiencegood attention
Ismael S | First ImpressionsTeam was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!
Tina F | Overall ExperienceBest storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!
Siip S | Overall ExperienceDaniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent
Pierre B | Overall ExperienceThe location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.
Sylvia H | Overall ExperienceThe general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.
Rosalie T | Overall ExperienceExcellent
BISMEIRY L | Overall ExperienceI felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return
Josephine J | Overall ExperienceGreat customer service and the associate was very knowledgeable in knowing what I needed.
Jessica G | First ImpressionsOk
negron w | First ImpressionsGreat experience. Very helpful.
Heather P | First ImpressionsAbc
Jaime S | Overall ExperienceService was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.
bret h | First ImpressionsMe gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.
Luis S | First ImpressionsNone
James D | Overall ExperienceThey rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.
Dennis S | First ImpressionsThank you for my storage needs in your facility
joshua m | Overall ExperienceThe staff was amazing, efficient and knowledgeable.
Rosalie T | First ImpressionsDanny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
teresa b | ReservationThe staff was always helpful, professional and with excellent customer service!
eloisa d | Overall ExperienceI paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100
Yamileth P | ReservationPeople are very friendly and professional Thanks for service
carlos r | ReservationThe staff was very helpful and professional with our U-Box,
Glenn E | Overall ExperienceProfessional and excellent customer service!
eloisa d | ReservationMichael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.
nicole p | Overall ExperienceGood service, good place to storage.
gladys c | Overall ExperienceI got a good service at this U-HAUL facility . Thanks.
Solomon D | Overall ExperienceThank you for keeping the place so clean
Dennis C | Overall ExperienceThe staff was friendly and very helpful. I would recommend my friends and families to this storage facility
Audrey D | Overall ExperienceNothing further is needed.
Malory B | Overall ExperienceThank you!
melinda m | Overall ExperienceStaff was exceptional.
wilbert h | Overall ExperienceI would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!
Susan F | Overall ExperienceThe storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend
carla q | Overall ExperienceGreat staff!!!!
Lawrence P | Overall Experience