Customer Reviews for U-Haul Moving & Storage at West Waters Ave

Rating:

5.0

The personnel were all courteous' knowledgable and friendly. The best rental experience I've ever had !

Rating:

5.0

Muy buen servicio

Rating:

5.0

They are very friendly ❤️

Rating:

5.0

No comment

Rating:

4.0

I had to clean out garbage from last user

Rating:

5.0

nothing

Rating:

5.0

Both ladies working are excellent very knowledgeable and went above and beyond to ensure we had what we needed!!

Rating:

2.0

I have rented from u haul loyally for over 35 years now, I am a firm believer they are the best in the business when it comes to customer satisfaction and quality of equipment. With over 50 rentals throughout the years this was by far the worst condition I of a truck I have ever rented. 1. Inside Cab was not clean'' the proof is the prior customers contract on the seat and trash under the seats, the spilled drinks that were all over and not cleaned and that's not to mention all the bodily fluids on the windshield and dashboard from what appears to be a lot of coughing and sneezing I hoped. We spent almost an hr wiping down the interior to feel comfortable for our 1500 mile drive. 2. Now to the mechanical… Brakes squealed, the steering wheel had to be rocked back and forth to maintain lanes, 4 of the 6 tires were under inflated. Other then that, I guess it was ok this time but I will definitely be more dilligent and not make any payments on the rental until I get to see the truck I will be assigned

Rating:

5.0

Kind and helpful staff

Rating:

5.0

Todo perfecto

Rating:

1.0

The agent who attended me showed me a paper indicating the amount of fuel supposedly the truck's fuel gage was showing on it . The amount fuel actually on the truck was completely wrong from the document and I took a picture of both the mileage and the fuel. I took another picture upon returning the vehicle after hours showing more fuel on the truck fuel gage then when I picked up the truck. I was charged for the fuel difference. When the agent brought me the truck, he did not even look at the gage and was also in a hurray because the place was closing within minutes and everyone wanted to leave. I walked around the truck for any possible unforeseen damages or ? The agent left . And when I started the truck, that is when I noticed the fuel gage difference. The picture I took has time stamped 4:57PM on Sunday. Your records will show the time when I paid to pick up the truck to verify all I am saying here.

Rating:

5.0

nothing equipment was ready for pickup when i arrived

Rating:

5.0

I'm upset because I was charged another 26 dollars because I was only allowed 100 miles and the miles between the location to the drop off location was 109 miles and that wasn't even the miles to my house so you all at uhaul ripped me off and only take money and no consideration that I rented storage space from you or rented all my trucks from you and my truck was on empty for fuel and I was told if I brought it back with a quarter tank I would get 54 dollars credit and I didn't. I feel you lie to me and I have it on my bill for the truck that I would get credit.

Rating:

5.0

The staff was extremely helpful at every aspect of renting the equipment.

Rating:

5.0

Very clean and friendly place

Rating:

5.0

Good

Rating:

5.0

Absolutely nothing the service was smooth it was by far the best experience I had in customer service.

Rating:

3.0

Force you to do everything on a phone. Cancelled my reservation I had for days because someone else needed the truck longer. So the solution was go to a further location or get a different truck they had there. Smaller or much larger. Customer service sucks they aren't happy employees have bad attitudes because I didn't want to use my phone to get a truck. I want to do business like it should be done. Person to Person. I will ever rent U-Haul again. Too many other companies to be treated this way. From customer service phone number to the employees in the store. Experience sucked!

Rating:

2.0

get your truck on your phone super slow process. More workers to do for you

Rating:

3.0

My issues do not stem from this location, but by the processes uhaul is making them do. Online check in took too long, I selected pick up in store for a reason (because I only had the truck from 8-5) and because they made me do online check in my pick up took roughly 30 minutes even though I got there early. The service team at this location was nice but the fact the pick up process could have taken 10-15 min (I've done it before) instead of 30 had I been able to do in store pick up LIKE I REQUESTED WHEN I RENTED THE TRUCK. Overall, dissatisfied in uhaul's online pick up process. Y'all need better/more service representatives doing the online process if you're going to make every location do that instead of in store.

Rating:

1.0

I received a 9ft cargo van after I was transferred to a different uhaul location since the other one didn't have cargo vans. The van had low engine oil, the steering wheel was extremely loose and I could turn it 45 degrees before the van would start to turn, then I was charged 110$ for something that is 19.95$?????

Rating:

5.0

Good

Rating:

5.0

I already have given their card to 4 friends that needed a trailer and all had a great experience.

Rating:

4.0

Not charge $50 for 2 gallons of gas

Rating:

1.0

Hire people

Rating:

5.0

The place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.

Rating:

4.0

Thank you

Rating:

1.0

See above.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Hector was awesome!

Rating:

4.0

I was supposed to be at another location and at the last minute you change to this location. That was a pain because it was an extra 20 minutes for me and the truck smelled like cigarettes.

Rating:

5.0

Great customer service appreciate you guys. Thank you

Rating:

5.0

Awesome service. Uhaul ranks number one ☝️ In my book. Drove cross country with no issues at all .

Rating:

5.0

Lázaro tool care of me with a nice job skill and help Me rent my trailer i don't know how much he gets pay but he deserved more money then what he makes, I'll be back there again soon and I want hem taking care of me.

Rating:

5.0

Excellent job

Rating:

4.0

the trucks mirrors were very lose and they move while driving and turning. I have to always adjust it with my hand to keep it steady a very hazardous issue when driving.

Rating:

4.0

Things that can be improved: Booking and extending time on reservation methods. Explaining more your options when client comes. Spent 2 hours to get an extension of time (2 more hours) on reservations but was unsuccessful in getting someone in the line from the store or 800 customer service number. Finally had to give up and wait until they had to call me, ended up getting the extended time without extra charges (which I appreciate) but overall has been a good experience. Car was brand new too, which is a plus to the company.

Rating:

5.0

Everything was great

Rating:

5.0

Todo está bien

Rating:

5.0

I don't with two different employees of yours and both of them were professional friendly I made the process of rental easy

Rating:

5.0

Nothing.

Rating:

5.0

Can't think of anything!

Rating:

5.0

Outstanding experience.

Rating:

1.0

Will never rent from this location again. The contract is written for 200 miles no matter how many miles you plan to use it. And falsely states the rental charge is $79. The correct agreement for the truck i rented was $19.95 a day, and .69 per mile. The contract should state that. The location i normally rent at always shows the agreement accurately.

Rating:

5.0

None. ,this is great

Rating:

2.0

They messed up my trailer reservation and gave me a trailer with a different RV # compared to the RV # I had on my contract. That complicated a lot of coordination when I tried to reserve the trailer for an additional day. I had to wait over an hour at the site just to resolve the issue with the CSR's working there. When I returned the trailer, the guy outside could barely remove the trailer from my truck and as he unhooked it, the trailer immediately went forward and hit my truck (luckily hit the trailer hitch and not my actual truck). I was standing there so I caught the trailer rolling forward before actual damage occurred. Overall, I was disappointed with the experience and do not look forward with renting equipment again from this location.

Rating:

5.0

All employees that I interacted with (making reservation on telephone and two at the store (picking up and dropping off) were polite, professional and did an outstanding job. Please commend them.

Rating:

5.0

No tell lies about the gas, I mean the guy that receive the truck lie about the gas and pretend to charge the client full tank, but the tank is a one quarter full. Be honest with that

Rating:

5.0

You're doing an excellent job

Rating:

5.0

I have yet to receive my money back and I'm just trying to figure out why I have not

Rating:

5.0

todo bien mantengan igual todo

Rating:

2.0

Terrible wait. Only 1 person working the desk

Rating:

3.0

The service is extremely slow. There should be at least 2 people checking people out. There is alway only 1. We have multiple storage units here and rent equipment weekly. There should be special expedited services for VIP customers.

Rating:

5.0

Excellent service

Rating:

4.0

My only complaint is that they were out of the blankets I reserved so I had to go to another location last minute to get some. Luckily I checked the day before so I had time to get some. A heads up would have been nice.

Rating:

3.0

I went to Uhaul three times and each time is took longer than it should. Only one representative at the counter. I was charged for an extra day, got the refund I was owed but took time out of my long day and no one could explain why I was overcharged. I did receive a call the day I returned it asking when I was going to return it and I told them it had been returned early.

Rating:

1.0

We had a truck reservation and when we got there, after waiting in line for 20min, there was no truck available for us. The clerk was less than enthused to help us. We ended up getting a van which worked out, luckily. But if there is not a truck available, I shouldn't be able to book one, as I could have made the reservation for a different day.

Rating:

1.0

Relocated to a location 20 minutes away and charge us for milage and gas. Was told i would be able to dispute the charge but never received the email. No notice was given about the relocation. Missed a pickup location due to this. Process took too long.

Rating:

5.0

We have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.

Rating:

5.0

Keep doing what you are doing!

Rating:

3.0

Customer service was good but rental service was awful

Rating:

1.0

Truck was loud and door didn't close properly. When returning the truck there was only one employee working and 17 people waiting in line. Customers waiting a very long time with no help.

Rating:

5.0

Cannot see any improvements that are needed. They did a good job. I got in and got out they didn't waste my time.

Rating:

1.0

The truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money

Rating:

5.0

They’re all professional.

Rating:

5.0

Guillermo (sp?) was amazing. He was always friendly and very helpful.

Rating:

5.0

Excellent based on what we needed

Rating:

5.0

Check in very nice and knowledgeable

Rating:

5.0

Muy profecionales. En sus trabajos.

Rating:

3.0

Slow service.

Rating:

3.0

Staff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.

Rating:

5.0

This place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.

Rating:

3.0

The truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.

Rating:

5.0

Bien

Rating:

2.0

The staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.

Rating:

5.0

The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence

Rating:

1.0

I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!

Rating:

5.0

Manager was extremely helpful. Thank you.

Rating:

5.0

Mr. Martin was very pleasant and patient.

Rating:

5.0

Atención muy buena

Rating:

5.0

Great affordable rates, clean and easy to use facility, convenient timings and friendly staff

Rating:

4.0

Store manager was a very nice guy! And very helpful.

Rating:

2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Rating:

5.0

Excellent service and ease of use

Rating:

1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Rating:

5.0

Muy buen servicio del agente

Rating:

5.0

The staff was professional

Rating:

4.0

Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!

Rating:

3.0

Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.

Rating:

5.0

Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.

Rating:

5.0

Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio

Rating:

4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Rating:

5.0

Very nice great service

Rating:

5.0

A great place to storage your belongings

Rating:

5.0

Good location,nice staff.

Rating:

5.0

Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

Rating:

5.0

El personal muy profesional