Customer Reviews for U-Haul Moving & Storage at Westchase

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Westchase

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Delfin D. on

Rating:

Great job. Keep in that

Robert D. on

Rating:

Customer did not leave a comment.

Abby B. on

Rating:

Customer did not leave a comment.

Bob H. on

Rating:

The Manager was rude & unfriendly. Would not go back to this location again.

Corinne S. on

Rating:

Extremely dissatisfied with the quality of this 15ft truck- it is in desperate need of an alignment..

Jeff S. on

Rating:

Customer did not leave a comment.

RICHARD D. on

Rating:

Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.

Jorge N. on

Rating:

Customer did not leave a comment.

Danilo M. on

Rating:

Your employee told me to go inside my car to check trailer lights and told me that the trailer lights se te woking good. When night fell I saw that the lights of the trailer were all off and it took me a long time to discover that a fuse was missing, meaning the lights were never on and he lied when simulating a check up. In the end this time wasted to fix the trailer lights to drive back with the trailer during the night made me arrive some minutes later than planned. To complete your return system was not working as it should. I tried to do it on two different phones, but your system crashed the moment it asked to share the location. At that moment I lost another 20 minutes trying this return until I had to leave because my 3 year old daughter was in the car and was already crying because she needed to go to the restroom. To complete the disaster you charged me a daily rate for the delay that was caused by the incompetence of an employee and your return system.

JOHN W. on

Rating:

Customer did not leave a comment.

Dennis R. on

Rating:

Customer did not leave a comment.

Elizabeth G. on

Rating:

The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were great

Justin C. on

Rating:

We would never rent furniture pads again. The suggested amount was way too much, we barely used half of them and then got charged $25 because they were not folded? Lesson learned.

Mark O. on

Rating:

Customer did not leave a comment.

JD B. on

Rating:

Travis and Brian are awesome! Highly recommended .

Diana L. on

Rating:

I loved their excellence in thriving for success. I would recommend them to any customer!

Mitchell H. on

Rating:

Excellent customer service. Upmost professionalism.

Jeff B. on

Rating:

Thank you

James Y. on

Rating:

No issues with drop-off. Service rep was very helpful. Pretty painless.

Timothy S. on

Rating:

The guys at this place are awesome. They made the whole experience very easy. no price gouging. Just a good place with good people

Jane V. on

Rating:

Customer did not leave a comment.

Marcos F. on

Rating:

Good thanks

John M. on

Rating:

Very professional operation. Other locations should copy this model.

Adrienne M. on

Rating:

Customer did not leave a comment.

el mokhtar A. on

Rating:

First of all, I would like to thank all Uhaul staff And wish them happy holidays.

Rick L. on

Rating:

Customer did not leave a comment.

Elias P. on

Rating:

Customer did not leave a comment.

Gerard J. on

Rating:

Your reservation web site is total shit. Who the fuck thought it would be a good idea to have all option pre-selected when the page opens requiring your customer to un-click each and every option you sell. FU I will never use uhaul again.

Steven G. on

Rating:

Customer did not leave a comment.

Yaime G. on

Rating:

they are very nice

Douglas F. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Very professional John went out of his way to meet my every need in storage unit and vehicle rental

Ronald L. on

Rating:

WAS A MISERABLE EXPERIENCE TRYING TO RETURN THE TRAILER!!

Tracy B. on

Rating:

Customer did not leave a comment.

juan L. on

Rating:

Fast, efficient service and friendly treatment of employees. thanks for your attention.

DEAN D. on

Rating:

I use this location at least two times a year. Always a pleasure. Thank you Travis.

Clay W. on

Rating:

Nothing everything was great !!!

Jamar R. on

Rating:

Travis, Adam and staff are a pleasure to work with. Equipment is always clean and up to date. Thank you Uhaul The Smoother Movers

Yesenia R. on

Rating:

Customer did not leave a comment.

Tracey G. on

Rating:

Everything from the initial call to schedule and the professionalism at the counter could stand some improvement. 1. The initial call was uninformative as the person on the phone was asking for my CC# before confirmation of the equipment needed was available. All the little hidden potential extra charges begin to surface as I asked questions that should have been volunteered.at onset. Traffic delays are uncontrollable so extra charges for not arriving on time for pick up , call verification's for some people is a bit much in my opinion, not everyone is looking to steal equipment as I felt profiled. I waited for service on pick up and drop off as that facility doesn't appear to be staffed appropriately. Based on the service I received I will avoid using U-Haul in the future and I will not recommend others.

MICHEAL M. on

Rating:

Customer did not leave a comment.

Rachel Y. on

Rating:

The equipment was fine, no problems with that. Although, the staff was not friendly or very helpful. This was my first time renting from the company, and before I was getting the keys the man wasn’t friendly and seemed upset when I asked questions. He also didn’t really answer my questions, I was still confused after he “answered” them. Returning the truck wasn’t bad either, no one was outside to take the keys or check the truck out so I had to go inside and the lady that helped was okay. Overall, everything was fine it was just the man that “helped” me in the bringing.

Ralph V. on

Rating:

I typically get great service from this location. I also have a couple of rental units there.

Robert S. on

Rating:

Customer did not leave a comment.

Ted B. on

Rating:

Customer did not leave a comment.

Juan D. on

Rating:

I was confused a bit with the 24/7 share and smart phone reservation, rep was awesome and helped out quickly!

Daniel S. on

Rating:

From pickup to return the service and product was great. Thank you..

James G. on

Rating:

Good afternoon, there is nothing wrong with tha service you provided. This was beyond what was expected. I will permanently take all business to you. It was an exceptional experience. Thank you so very much. Sincere regards, Jim Gordon.

JILL B. on

Rating:

Thank you for all the great years!

Russell B. on

Rating:

Continue to hire folks like Travis, very good service.

Jose M. on

Rating:

Customer did not leave a comment.

Christopher I. on

Rating:

Customer did not leave a comment.

Norberto V. on

Rating:

Customer did not leave a comment.

Todd B. on

Rating:

Customer did not leave a comment.

Terry S. on

Rating:

I cannot think of anything major to improve my expierence. Both pick up and drop off were uneventful and what i believe extremely well organized. Thank you.

audrey K. on

Rating:

Customer did not leave a comment.

Danny R. on

Rating:

Customer did not leave a comment.

Devan B. on

Rating:

Customer did not leave a comment.

Alfredo M. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Customer did not leave a comment.

david F. on

Rating:

I was told I was getting an appliance dolly but I got a regular one and he said he wasn't going to charge me but he did anyway I think I was charged $10

Bruce V. on

Rating:

Customer did not leave a comment.

Gustavo N. on

Rating:

I love it . I recomend 200%

JAMES N. on

Rating:

Keep up the great work!!

Arelys C. on

Rating:

Very professional, easy and fast process , friendly

Justin B. on

Rating:

Your corporate customer service is a joke. You should be thankful this location picked up the slack from all the confusion and double speak by your corporate telesales people. Cost me an extra gas, mileage, and time because of this screwups. I'm thankful this location was able to at least recognize how dumb it was and allow me extra time, but I would have never needed it if the corporate people wouldn't have screwed up so bad. Total joke. Will never use online or call you guys for help ever again. Support local business.

Rosa D. on

Rating:

Customer did not leave a comment.

sam M. on

Rating:

Customer did not leave a comment.

Pranab S. on

Rating:

I was charged for after after hours service without my knowledge and concent.

Frita F. on

Rating:

This was by far the quickest, efficient rental process EVER. The service rep was professional, courteous, and knowledgeable. The return process was even more efficient. Will definitely use this location again.

Benjamin K. on

Rating:

Customer did not leave a comment.

Leslie S. on

Rating:

They employees at this site were excellant.

Kevin G. on

Rating:

Awesome

Richard M. on

Rating:

Nothing ..this location is by far the best I have rented from and will continue my service there

Kevin G. on

Rating:

Customer did not leave a comment.

Pamela G. on

Rating:

Customer did not leave a comment.

Angel F. on

Rating:

Thank YOU For a great service

Arthur S. on

Rating:

Customer did not leave a comment.

Roberto R. on

Rating:

Fast and efficient. Did the process on line. Only issue was returning the van. The gas graph indicating how many gallons to add to return the vehicle at the same gas level was not accurate. I had my gas receipts showing I had placed the number of gallons required per the graph.

Inocencio A. on

Rating:

Advertise that you have a large variety of shipping equipment and accessories for storage at a much cheaper price than the competitors. Add a price list with it . The sales will pay for advertising. Great job!!!

Frances S. on

Rating:

Customer did not leave a comment.

Tanisha G. on

Rating:

Great customer service!

Izaline C. on

Rating:

Customer did not leave a comment.

Theodore Y. on

Rating:

All three employees I met were incredibly friendly and helpful. Definitely the best rental experience I’ve had anywhere. Will definitely recommend and use this location again.

Ken R. on

Rating:

Customer did not leave a comment.

Darren B. on

Rating:

Russell was amazing! He gave amazing customer service. My girlfriend and I had a ton of questions and he was very patient and helpful and never made us feel rushed or like we were bothering him. That is hard to find nowadays. I will definitely recommend this location mostly because of Russell. Thank you, Russell!

Harvelyn G. on

Rating:

The place is clean and items are greatly displayed.

Monica F. on

Rating:

There's not enough parking

Bryan P. on

Rating:

By far the best experience I’ve ever had in my history of using UHaul...!!!

Vincent S. on

Rating:

The rental was quick and painless. Have rented from there before and if the need arises will do so again.

Muneca A. on

Rating:

Staff is super friendly

John D. on

Rating:

Upgraded to 20 ft needed every bit of that space, Ride from Florida was comfortable truck handed well, smooth ride, guys had great suggestions and very friendly. Made usually a stressful move enjoyable, thanks again

Tracy B. on

Rating:

Everyone is always kind and courteous and I don’t have to wait to get service!

Jerauld P. on

Rating:

Customer did not leave a comment.

Raul V. on

Rating:

Customer did not leave a comment.

Eliab Z. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Faster check in and check out

Matthew C. on

Rating:

Fix the self check-in system. I had technical issues with it, which resulted in the "no self check-in fee". It was then refunded after a short, easy conversation with the staff the next morning, but it was still a pain point. It was NOT an issue with the location or anything related to the location, rather an issue with a corporate system.

Zachary S. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Customer did not leave a comment.

Kulwant G. on

Rating:

Travis and his team are very helpful, and the whole experience has been excellent!! I have been using this facility for over fifteen years every time I need to move! Thank you!

Mark T. on

Rating:

Not happy with the charges on my rental...

Danny R. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Customer did not leave a comment.

Christopher I. on

Rating:

Customer did not leave a comment.

Alexander C. on

Rating:

NA

alyssa c. on

Rating:

Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.

Jeffrey L. on

Rating:

Friendly staff. Easy access to come and go. Carts to help load. Great!!!

MArie D. on

Rating:

Efficient and friendly staff. Clean and convenient storage units.

Kurt K. on

Rating:

We have used this facility on multiple occasions for various reasons and they have always come thru for us.

veronica e. on

Rating:

Great

Jeffrey L. on

Rating:

friendly fast service

yosmel l. on

Rating:

Excellent service

MARIE K. on

Rating:

Excellent customer service

Jeffrey K. on

Rating:

Friendly staff and clean facility

Pfizer I. on

Rating:

Friendly staff

Linda A. on

Rating:

Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍

John H. on

Rating:

Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.

Tammy C. on

Rating:

Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.

Jeffrey G. on

Rating:

A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.

Roger J. on

Rating:

had a pleasant experience

Michael B. on

Rating:

staff was the best.

JOHN P. on

Rating:

Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.

Jon M. on

Rating:

The treatment and help was great.

Michael B. on

Rating:

Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.

alex f. on

Rating:

My income expires on March 3 and my money was withdrawn ahead of time...

MIRIAM A. on

Rating:

I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.

Carol H. on

Rating:

BEST UHAUL FACILITY IVE EVER SEEN.

Denise S. on

Rating:

The facility was secure and we had no issues accessing our RV whenever needed.

miashillene a. on

Rating:

The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.

Micheal D. on

Rating:

Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!

Jenie P. on

Rating:

Staff was always courteous & facility well kept. Very helpful when changing unit size as well.

JANEEN M. on

Rating:

Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.

Melissa S. on

Rating:

All staff there is very friendly and very helpful. Well kept, neat & clean.

cynthia k. on

Rating:

Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.

ASHLEY G. on

Rating:

Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days

JASON M. on

Rating:

Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.

MANUEL C. on

Rating:

Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth

PATRICIA M. on

Rating:

Short stay, limited use and dealings with staff very satisfied with what I did experience

TABALY G. on

Rating:

The staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service

ANDREW C. on

Rating:

I stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!

THEODORE S. on

Rating:

Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED

Margaret d. on

Rating:

Rented a small storage unit it was very easy to access and clean.

JENNIFER L. on

Rating:

Horrible place. Not willing to help me out in a difficult time. Manager extremely rude.

sylvia c. on

Rating:

Thank you!

VALERIA A. on

Rating:

Convenient location!

Nick S. on

Rating:

No additional comments

JASON M. on

Rating:

Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!

Wayne W. on

Rating:

You need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.

TODD B. on

Rating:

Excellent

Estela O. on

Rating:

The gentleman that helped us was super friendly and helpful.

Lisa D. on

Rating:

I wished the storage unit was swept out is my only comment.

JIMMY V. on

Rating:

.

John H. on

Rating:

Staff was GREAT

patrick c. on

Rating:

It was what I expected. Safe and secure.

PATRICIA M. on

Rating:

very friendly...answered all my questions

WILLIAM B. on

Rating:

.

david C. on

Rating:

Great experience!

michael b. on

Rating:

Great place

benjamin s. on

Rating:

Your staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said “no we don’t do that”. When in fact UHaul did change it. Worst customer service ever!

dave m. on

Rating:

great staff