Customer Reviews for U-Haul Moving & Storage at Westchase

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Westchase

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Alfredo M. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Customer did not leave a comment.

david F. on

Rating:

I was told I was getting an appliance dolly but I got a regular one and he said he wasn't going to charge me but he did anyway I think I was charged $10

Bruce V. on

Rating:

Customer did not leave a comment.

Gustavo N. on

Rating:

I love it . I recomend 200%

JAMES N. on

Rating:

Keep up the great work!!

Arelys C. on

Rating:

Very professional, easy and fast process , friendly

Justin B. on

Rating:

Your corporate customer service is a joke. You should be thankful this location picked up the slack from all the confusion and double speak by your corporate telesales people. Cost me an extra gas, mileage, and time because of this screwups. I'm thankful this location was able to at least recognize how dumb it was and allow me extra time, but I would have never needed it if the corporate people wouldn't have screwed up so bad. Total joke. Will never use online or call you guys for help ever again. Support local business.

Rosa D. on

Rating:

Customer did not leave a comment.

sam M. on

Rating:

Customer did not leave a comment.

Pranab S. on

Rating:

I was charged for after after hours service without my knowledge and concent.

Frita F. on

Rating:

This was by far the quickest, efficient rental process EVER. The service rep was professional, courteous, and knowledgeable. The return process was even more efficient. Will definitely use this location again.

Benjamin K. on

Rating:

Made an appointment for an 11am hitch install through the UHaul website. When I paid, I indicated that I’d be waiting and told the sales clerk the same when I gave him my keys. He acknowledged and took my keys into a different room, presumably to give them to the person doing the work. I wandered to the store next door (telling the sales clerk again before I left that I’d be waiting) and killed time. I returned at12:30 and asked if it was almost done. The employees working the front desk told me it’s impossible for me to have had an 11am appointment because “their guy doesn’t come in until 1” and that only do drop off. “You cannot have booked that online.” They then smugly checked their system to prove how wrong I was only to find out that’s exactly what I booked. From there it was 10 min of attitude and excuses as to why it’s not their fault - and never once offered an apology for the inconvenience. I had to take an Uber home and rearrange my entire day. End of the world? No. Not by a long shot. My rating reflects the customer service, not the work. Work was done well. Just didn’t need the attitude today.

Leslie S. on

Rating:

They employees at this site were excellant.

Kevin G. on

Rating:

Awesome

Richard M. on

Rating:

Nothing ..this location is by far the best I have rented from and will continue my service there

Kevin G. on

Rating:

Customer did not leave a comment.

Pamela G. on

Rating:

Customer did not leave a comment.

Angel F. on

Rating:

Thank YOU For a great service

Arthur S. on

Rating:

Customer did not leave a comment.

Roberto R. on

Rating:

Fast and efficient. Did the process on line. Only issue was returning the van. The gas graph indicating how many gallons to add to return the vehicle at the same gas level was not accurate. I had my gas receipts showing I had placed the number of gallons required per the graph.

Inocencio A. on

Rating:

Advertise that you have a large variety of shipping equipment and accessories for storage at a much cheaper price than the competitors. Add a price list with it . The sales will pay for advertising. Great job!!!

Frances S. on

Rating:

Customer did not leave a comment.

Tanisha G. on

Rating:

Great customer service!

Izaline C. on

Rating:

Customer did not leave a comment.

Theodore Y. on

Rating:

All three employees I met were incredibly friendly and helpful. Definitely the best rental experience I’ve had anywhere. Will definitely recommend and use this location again.

Ken R. on

Rating:

Customer did not leave a comment.

Darren B. on

Rating:

Russell was amazing! He gave amazing customer service. My girlfriend and I had a ton of questions and he was very patient and helpful and never made us feel rushed or like we were bothering him. That is hard to find nowadays. I will definitely recommend this location mostly because of Russell. Thank you, Russell!

Harvelyn G. on

Rating:

The place is clean and items are greatly displayed.

Monica F. on

Rating:

There's not enough parking

Bryan P. on

Rating:

By far the best experience I’ve ever had in my history of using UHaul...!!!

Vincent S. on

Rating:

The rental was quick and painless. Have rented from there before and if the need arises will do so again.

Muneca A. on

Rating:

Staff is super friendly

John D. on

Rating:

Upgraded to 20 ft needed every bit of that space, Ride from Florida was comfortable truck handed well, smooth ride, guys had great suggestions and very friendly. Made usually a stressful move enjoyable, thanks again

Tracy B. on

Rating:

Everyone is always kind and courteous and I don’t have to wait to get service!

Jerauld P. on

Rating:

Customer did not leave a comment.

Raul V. on

Rating:

Customer did not leave a comment.

Eliab Z. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Faster check in and check out

Alexander C. on

Rating:

NA

alyssa c. on

Rating:

Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.

Jeffrey L. on

Rating:

Friendly staff. Easy access to come and go. Carts to help load. Great!!!

MArie D. on

Rating:

Efficient and friendly staff. Clean and convenient storage units.

Kurt K. on

Rating:

We have used this facility on multiple occasions for various reasons and they have always come thru for us.

veronica e. on

Rating:

Great

Jeffrey L. on

Rating:

friendly fast service

yosmel l. on

Rating:

Excellent service

MARIE K. on

Rating:

Excellent customer service

Jeffrey K. on

Rating:

Friendly staff and clean facility

Pfizer I. on

Rating:

Friendly staff

Linda A. on

Rating:

Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍

John H. on

Rating:

Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.

Tammy C. on

Rating:

Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.

Jeffrey G. on

Rating:

A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.

Roger J. on

Rating:

had a pleasant experience

Michael B. on

Rating:

staff was the best.

JOHN P. on

Rating:

Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.

Jon M. on

Rating:

The treatment and help was great.

Michael B. on

Rating:

Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.

alex f. on

Rating:

My income expires on March 3 and my money was withdrawn ahead of time...

MIRIAM A. on

Rating:

I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.

Carol H. on

Rating:

BEST UHAUL FACILITY IVE EVER SEEN.

Denise S. on

Rating:

The facility was secure and we had no issues accessing our RV whenever needed.

miashillene a. on

Rating:

The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.

Micheal D. on

Rating:

Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!

Jenie P. on

Rating:

Staff was always courteous & facility well kept. Very helpful when changing unit size as well.

JANEEN M. on

Rating:

Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.

Melissa S. on

Rating:

All staff there is very friendly and very helpful. Well kept, neat & clean.

cynthia k. on

Rating:

Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.

ASHLEY G. on

Rating:

Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days

JASON M. on

Rating:

Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.

MANUEL C. on

Rating:

Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth

PATRICIA M. on

Rating:

Short stay, limited use and dealings with staff very satisfied with what I did experience

TABALY G. on

Rating:

The staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service

ANDREW C. on

Rating:

I stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!

THEODORE S. on

Rating:

Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED

Margaret d. on

Rating:

Rented a small storage unit it was very easy to access and clean.

JENNIFER L. on

Rating:

Horrible place. Not willing to help me out in a difficult time. Manager extremely rude.

sylvia c. on

Rating:

Thank you!

VALERIA A. on

Rating:

Convenient location!

Nick S. on

Rating:

No additional comments

JASON M. on

Rating:

Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!

Wayne W. on

Rating:

You need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.

TODD B. on

Rating:

Excellent

Estela O. on

Rating:

The gentleman that helped us was super friendly and helpful.

Lisa D. on

Rating:

I wished the storage unit was swept out is my only comment.

JIMMY V. on

Rating:

.

John H. on

Rating:

Staff was GREAT

patrick c. on

Rating:

It was what I expected. Safe and secure.

PATRICIA M. on

Rating:

very friendly...answered all my questions

WILLIAM B. on

Rating:

.

david C. on

Rating:

Great experience!

michael b. on

Rating:

Great place

benjamin s. on

Rating:

Your staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said “no we don’t do that”. When in fact UHaul did change it. Worst customer service ever!

dave m. on

Rating:

great staff