Customer Reviews for U-Haul Moving & Storage at Westchase

5,161 reviews

11401 W Hillsborough Ave   Tampa, FL 33635
(New ABC Liquor)

(813) 855-5976

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(813) 855-5976

11401 W Hillsborough Ave
Tampa, FL 33635
(New ABC Liquor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

YADILAYSI S. 
Rating:
2.0

I was promised a 15 ft truck which I called and confirmed the day before. When I arrived to pick up my truck they didn't have it. I was “upgraded” to 20 ft truck. The issue I have is that I didn't need that much truck and now had to spend additional money to fill up the bigger truck. This especially makes me mad because I was diverted from my desired pickup location to this one because they promised me what I booked. Additionally when I drove by my desired location they had 7 15 ft trucks there. 7!!!!!! So why was I diverted to a location that ended up not even having the truck I was promised. I don't understand how one person not returning a trick means the next person doesn't get what they booked. I always have an issue with uhaul. They either don't have my equipment or there is a booking issue. Rest assured this is the last time I use uhaul for anything. I'd rather pay more and not have the constant issues.

Clint H. 
Rating:
2.0

You can't call this location. They forward you to the national site. When I dropped off the truck no one was there to help us (during business hours). It says to stop here and wait with your equipment until an attendant comes. No one came. So I went in the store. The man there then went and got the man that was taking the returns. I asked the man inside will the man outside be able to print my receipt for me. He said yes. The return man was not personable and when I asked him for the receipt he told me to go back inside. I said I was told you could do it for me. He said well I'm printing it wirelessly to inside. Do you want me to get it for you? Yes I want you to get it for me!!! You're the one checking me out!

KIERRA L. 
Rating:
5.0

Nothing

RICHARD C. 
Rating:
5.0

My rental was cut short due to a medical crises which forced me to turn this truck into a different dealer as specified. My dear friend unexpectedly passed away early in the trip. Uhaul has been exemplary in their handling of the situation. I apologize for any inconvenience that this situation may have caused. In a situation where a cold cooperate mentality more than occurs, Uhaul will be my choice in the future, if allowed. My sincerest apologies and undying respect to you. I also apologize for not being more available as our grief at the time was a contributing factor.

Christopher B. 
Rating:
2.0

I don't like the way this store is run.

RICHARD R. 
Rating:
5.0

Great service

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

JOSE U. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAIN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

The experience was made good because of Travis the general manager. I came from out of town and because of that, could not rent a van or pick up which I wasn't told over the phone. So when I arrived I had expectations that I would get a van as it's cheaper. Instead I had to get a truck which initially I was upset about but Travis made this better after he pulled some strings and got the price of the 10 foot truck down to the same price of cargo van for me. Thank you!

ALEXANDERAHMAD K. 
Rating:
1.0

Customer did not leave a comment.

Angelina D. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Service was great

Bradley P. 
Rating:
5.0

Great service. I like working with Travis.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

STANLEY A. 
Rating:
5.0

Customer did not leave a comment.

Tomas T.  |  Overall Experience 
Rating:
5.0

No improvement needed. Great experience. Helpful, friendly, knowledgeable staff. Only con was the desired vehicle was not available at selected location adding an additional 30 miles.

LYNN R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA F. 
Rating:
2.0

Uhaul Employee damaged my truck bumper taking off the trailer. The employee removed the trailer from my hitch with only one hand. The other hand was occupied with a cell phone playing music with earphones in. The trailer smashed into my bumper. The owner was polite, but said it was normal to have a hand preoccupied with a phone. I can't believe this is standard protocol. Safety should be the priority. Uhaul corporate probably mentions two hands as part of the standard protocol.

JEFFREY H. 
Rating:
2.0

Storage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR L. 
Rating:
5.0

Very convenient and efficient pickup and drop-off process and facility. Staff is very friendly and helpful.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Delfina F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOVE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YASMIN P. 
Rating:
4.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIELLE C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

Staff got me in and out quickly and were professional

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Hailey H.  |  First Impressions 
Rating:
5.0

I made a mistake entering the mileage. The team was able to quickly resolve this at checkout. Very friendly and helpful.

CHRISTOPHER G. 
Rating:
1.0

I always have issues at this location. They charged me the incorrect amount, said they would follow-up within 48 hours, but never did.

Scott B. 
Rating:
5.0

Excellent service

Juan M. 
Rating:
3.0

Make sure the dolly is well tighten when handing the truck to the next person.

FRANCESC A. 
Rating:
5.0

Customer did not leave a comment.

DARREN W. 
Rating:
5.0

Customer did not leave a comment.

BOULAI A.  |  Overall Experience 
Rating:
4.0

Great service and availability. Equipment was very old and didn't seem properly maintained

SAIF S. 
Rating:
5.0

Everyone at this location was super friendly and helpful. Glad it is my local uhaul.

DOUGLAS M. 
Rating:
1.0

No happy with my rental experience at all.. Used the truck to move, bring it back and the employee checking in asks me where is the dolly? I tell him there was no dolly. So I go to the manager and inform him of the situation and he tells that it's in me to inspect the truck which I did only looking for any damages or anything that I would need to bring to someone's attention. So he goes outside and when he returns tells me that a green tag for the moving blankets is missing and that two of them and so is the dolly. Neither did l use. He says well there's a checklist sent to you in a link I replied I know, I read it and know where does it mention to check for a green tag on the blankets or make sure there is a dolly on the truck! How am I supposed to know that? I then then asked the manager do your employees have pre rental check list ? He replies yes, I said I would like to see it and refused. Told me that he could guarantee that the dolly was on the truck as well as the tag. It's not even worth my time to go on about the lack of customer service at this location. I'm out 91.00 dollars for patronizing this establishment. Pathetic.

Christopher L. 
Rating:
5.0

Everyone here is super friendly and helpful!

TRACY B. 
Rating:
1.0

The truck had problems broke down and employees were kinda rude

ANTHONY S. 
Rating:
5.0

Great service. Fast and efficient.

DAVID D. 
Rating:
5.0

Travis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move. Sincerely Lynnette Perez 813-480_2048 lynnette_perez@icloud.com

Carl M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IVAN M. 
Rating:
1.0

Customer did not leave a comment.

ESAI T. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO P. 
Rating:
5.0

My reservation was originally made at the 4406 W Hillsborough Ave, Tampa, FL, but the facility did not have the equipment ready (issue with car keys availability). They transferred my reservation to another dealer located at 11203 Sheldon Rd, Tampa, FL, where they didn't have any knowledge of my reservation at my arrival! Finally and after loosing about an hour from my schedule, I was referred to the 11401 W Hillsborough Ave, Tampa, FL facility where everything was ready and set up for me when I got there. I'm expecting a credit for my additional expenses caused by the inability of U-Haul to comply with my contract.

Luis M. 
Rating:
1.0

Rented a pickup truck and trailer. Made me go to 3 locations to pick up truck, trailer, and the ball connector which they never told me doesn't come with either the truck or the trailer. Wasted 2 hours driving around just to get everything. Then they charge me an extra day service cuz they wasted my time driving around everywhere.

DANIEL Y. 
Rating:
5.0

The guy who helped us was fantastic. He was very knowledgeable, helpful, and funny. He deserves to be in management because he represents the company very well. Lucky us!

sonya B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Very friendly staff.

Walter B. 
Rating:
5.0

Always rent here

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
4.0

Only the “first impression”, always knowledge the customer presence.

Marcia P. 
Rating:
1.0

The claimed i never returned the uhaul. Every time i called to sort it out i would be on hold for over an hour, unable to reach them. They stopped calling me about it so i assumed they resolved the issue. Then i started getting text messages to call different numbers because i had an overdue uhaul. I still don't know if it's been resolved because again, i can't get ahold of the location. I use uhaul every time i move and this is by far the worst experience i have ever had. I absolutely will look into different services next time and will never recommend this to anyone. It's been a disaster and a stressful situation.

Hannah C. 
Rating:
5.0

Excellent work.

Chris P. 
Rating:
2.0

Reported gas level at pick up was inaccurate, also mileage when returning vehicle was reported inaccurately by employee, in addition employee professionalism could have been better.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

WE rented a pickup truck but we were not notified when we made the reservation that an in state drivers license would be required for this rental Please post this on all sites if it is to be required

LUANN B. 
Rating:
5.0

Excellent customer service. They went above and beyond expectations.

DARRELL S. 
Rating:
5.0

Thank you!

Soon P.  |  First Impressions 
Rating:
5.0

Great experience and fantastic customer service. Fast check out and quick return. Lovely people Credos to the guy at the front desk he answered all my questions. Keep the good work

MOHDKHAIR H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
3.0

Customer did not leave a comment.

SANDY H. 
Rating:
5.0

Customer did not leave a comment.

CHERMAINE L. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Excellent

JULIO B. 
Rating:
5.0

Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.

Darren W.  |  First Impressions 
Rating:
5.0

The local Team does a great job, very professional, polite.

William S. 
Rating:
5.0

Jean was great! He went above and beyond to make sure I was latched up, my lights and blinkers were working, and all with a smile. Great customer service!

Janely G. 
Rating:
5.0

I love this location. The gentleman that waited on me ( he's helped us out a few times when we rented there) goes above and beyond and has great customer service skills.

Janet Marie G. 
Rating:
4.0

Wouldn't recommend only because it is so far away from where I live (20mi). I did mobile pickup and I couldn't get access to my rental confirmation for approximately an hour. I was in the parking lot on hold with customer support and never got ahold of anyone. Mobile pickup process needs to be more seamless and easy

Alex H. 
Rating:
5.0

Staff was so nice as I worked hard to meet the closing time. As luck would have it, one staff member was working a few minutes later and he happily took the return. It helped me immensely. Thank you!

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

ARIYAN H. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Zackary E.  |  Overall Experience 
Rating:
5.0

Excellent service

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

ALMIR B. 
Rating:
5.0

Online check out did not work. Just a blank screen when trying to take a pic of the odometer and there was no way to get around it.

ANDREA D. 
Rating:
4.0

Customer did not leave a comment.

Donna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valorie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Customer did not leave a comment.

DEANNA W. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

You can refund me my money. Here are the following things that almost caused ATLEAST 4 fatalities. The truck was given to me with 2 bald tires, one with a slow leak. I have pictures. The trailer tires were very low. The ratchet straps malfunctioned TWICE. I have substantial experience with straps and moving loads and these almost killed me. There is a seized pulley on the truck with a very worn belt. Your Uhual rep laughed at me when i brought up these concerns, the truck was dirty as hell, and that's not very covid friendly. The insulation in that truck was damaged and burned my feet and everything on the floor. Your bald tires blew less than halfway on my trip it flung me into the wheel and almost broke my arm and leg. (Pictures) and it took HOURS to even receive basic assistance. I spent almost 3 days in that death trap when my drive was less than 30 hours. There was no compensation or hotels offered. I had to drive out of my way to receive further assistance.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO T. 
Rating:
5.0

There's nothing I can add for you to improve for the next customer. Your agent was very professional and the truck was clean.

Rafael S. 
Rating:
5.0

Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio

LUIS A.  |  First Impressions 
Rating:
5.0

Nothing really

DELEY L. 
Rating:
4.0

Thanks for the great customer service Jeremy.

JONATHAN P. 
Rating:
5.0

Mr. Brian Albro was excellent. He was patient and helpful in every way.

Jamal S. 
Rating:
5.0

Customer did not leave a comment.

Vernechia B. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
4.0

Customer did not leave a comment.

GREGORY Z. 
Rating:
5.0

Customer service person was awesome!

ANTHONY ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Jane S.  |  Overall Experience 
Rating:
5.0

At the gas reading it was unfair calculations and not happy. This was the same experience in the previous transaction as well where I had to pay extra $9-$10 though returned with the same gas and less miles than the booked. Next time onwards better you take pictures of gas reading instead of asking the customers and later it goes into arguments…

SUNEEL T. 
Rating:
5.0

Customer did not leave a comment.

CORBIN C. 
Rating:
5.0

Great customer service. Friendly. I visited four locations all within a 6 mile radius of my residence. The first location was no longer located where it was supposed to be. The second location rented out of a gas station and the woman said the man who rented the vehicles was not there. The third location unfortunately had no vehicles available. The fourth location is where we found success and great customer service. It was an all-around good experience there.

ELEANOR M. 
Rating:
5.0

Nothing

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Luis A.  |  Overall Experience 
Rating:
5.0

Glad to be nack

Donald F.  |  First Impressions 
Rating:
1.0

I had a 26ft truck but an hour later realized that I only needed a 15 ft. I took the 26 ft truck back to exchange but they said even though I was using the 15 ft truck they had to charge me the 26 ft price. What a Scam! I even filled up the tank to over what they gave me

Sondra F. 
Rating:
5.0

Customer did not leave a comment.

diego z.  |  Overall Experience 
Rating:
5.0

Nothing

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Diana R.  |  Overall Experience 
Rating:
5.0

Travis, was the uhaul tep that I worked with. He was helpful in explaining the rules and expectations. Travis was also there to check me out when I returned the vehicle. It was a great experience and worked like a well oiled machine. Thank you for helping me during my stressful time of moving.

IRIS P. 
Rating:
3.0

The owner of all people had horrible people skills. At least his name tag said owner.

MICHAEL B. 
Rating:
5.0

Working with Travis has been excellent. Their place is clean and fully equipped for your needs.

Kathy E.  |  First Impressions 
Rating:
5.0

This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson L.  |  First Impressions 
Rating:
4.0

Good job guys!

No T.  |  Online Move In 
Rating:
5.0

Great and helpful staff

mark K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christi J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Majda M.  |  First Impressions 
Rating:
5.0

Very freindly people are working in Tampa. Loved my experience

Pierre M.  |  First Impressions 
Rating:
5.0

I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you

TRUSHIELDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOVE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marshall M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donald I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VeneGroup G.  |  First Impressions 
Rating:
5.0

Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍

Linda A.  |  First Impressions 
No reviews have been submitted for this location.

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