Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had no problem until the day before I my pick up location was changed 12 miles away also my drop off was a mile away from the house found out that was also changed U-Haul Sucks
lennox forteau
Rating:
5.0
Customer did not leave a comment.
Judith HRITZ
|
Overall Experience
Rating:
5.0
John and Susie are always helping and very nice!
Paula Hyde
Rating:
5.0
Customer did not leave a comment.
kay Pate
Rating:
5.0
Customer did not leave a comment.
Derek Harless
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leas Psinakis
Rating:
5.0
The truck was great for having 100,000 miles but the sliding door was awful! It was so hard to pull down all the way and latch. Besides that a great experience and I’ll be back for any needs
Alex Mcdonald
Rating:
5.0
Very pleased by Ms. Suzette. Very courteous and very thorough. I highly recommend this location and they're great customer service. Mr. Brad and Mr. Corey are a great team.
Angelo Mendez
Rating:
5.0
Noah did a great job on my hitch and took the time afterwards to give me some tips.
FIVE BIG STARS!!!!!
john polivick
Rating:
5.0
Customer Service is amazing and everything was efficient and easy to rent/return.
MELISSA HARTMAN
Rating:
5.0
Customer did not leave a comment.
laong chanthapho
Rating:
5.0
Guys here are all great!
ruth Perez
Rating:
5.0
Customer did not leave a comment.
Nekosha Walker
|
First Impressions
Rating:
5.0
Awesome !!!
Andres Barrera
Rating:
5.0
Customer did not leave a comment.
joshua bannister
Rating:
5.0
Customer did not leave a comment.
Chris Miller
Rating:
5.0
Your Staff was excellent, I had a wonderful experience working with Susette.
Tammy Lee
|
First Impressions
Rating:
5.0
Clean, check in process was great.
Fred Goins
Rating:
4.0
Customer did not leave a comment.
Yuvette Roberts
Rating:
5.0
Customer did not leave a comment.
craig clauson
Rating:
5.0
Customer did not leave a comment.
Frederick Smith
Rating:
5.0
Customer did not leave a comment.
Jamie Katz
Rating:
5.0
Very nice people there! I had an issue and it was a big one they had moved me out the day I was supposed to move in, so I had no access, but they made sure I have access to my storage that I paid for and I had access the next day very professional very nice I will be back when I move again ! lol 😂
Danielle Jones
|
First Impressions
Rating:
3.0
When customer asking price you dont tell bace of price please explain customer have to be for any mileage
FARAMARZ DARSHAD
Rating:
5.0
This location has exceptional customer service. I talked with 3 different people there and all were very helpful. 5 Stars Westchase.
Judy Shropshire
Rating:
5.0
Customer did not leave a comment.
David Jaramillo
Rating:
5.0
Jean went above and beyond when I was moving out of my storage. The other employees were great when I rented a truck to move out.
judy shropshire
|
Overall Experience
Rating:
3.0
The prices were not explained clearly and the vehicle had an strong odor.
Jairo Munoz
Rating:
5.0
Customer did not leave a comment.
MISTIE RINALDO
Rating:
5.0
Customer did not leave a comment.
jigneshkumar patel
Rating:
5.0
NOTHING. Everythingwas GREAT EXCEPT checking out/returning vehicle AFTER HOURS>>!!! app didnt work, website didnt work. VERY FRUSTRATING after a long day
Charyl Reese
Rating:
5.0
Thank you
Kelly Barrett
Rating:
5.0
Customer did not leave a comment.
Charlie Landa
Rating:
5.0
All good
Robin Swenson
Rating:
4.0
Customer did not leave a comment.
Axel Rivera
Rating:
3.0
I have rented at this location before now this this the experience was very awkward i rented just to move 1 piece of furniture. I returned before the expected time. Usually i would use my app and return contactless however this time i was approached by the “ Owner “ who told me to get back in the van and wait and then he came up to me with his tablet and asked me a bunch of random questions about the van like was there a check engine light on? How are the brakes did it overheat? And then proceeded to go around the van with a metal stick and bang each tire and then he asked me to put the blinkers on each side do the break, and he was slamming all of the doors in the meantime, and then he asked me to pop the hood latch, which I had no idea where it was at. I felt like that was very inappropriate and me being a woman there alone none of that should’ve happened and I also let him know how I felt and he said he would tell his boss but if he if he was the owner, he is the boss I honestly don’t feel like I am going to return to that location because of this and it was very uncomfortable for me being a woman there. I’ve never ever experienced anything like this in my life. I felt like I was being singled out and accused of something
Samantha Gannon
Rating:
5.0
The store is always clean and the office staff is always nice and helpful.
Paula Hyde
Rating:
5.0
Very pleasant experience. Nice technicians. Can't wait to try out the new hitch!
Lisa Zarbetski
Rating:
5.0
This location was the very BEST!!!!
Michael Masterson
Rating:
4.0
Customer did not leave a comment.
STEVE EARLEY
Rating:
4.0
Customer did not leave a comment.
Jeffery Ray
Rating:
5.0
Awesome place. I have used this location many times, and the staff is great.
David Crist
Rating:
1.0
I find it ridiculous that I can decline insurance on the reservation but according to your employee I cannot waive insurance. I had to wait forever to get service. When someone finally came in they told me I had to keep waiting so they could use the restroom. They shoved a phone in my face and took my picture, still not sure why. They didn’t say anything about taking the picture. The manager finally came in and argued with the employee while I was trying to finish up the paperwork. Horrible experience.
Michael Krebs
Rating:
5.0
You all did great and were easy to work with as well as flexible with my time change.
carlos sanchez
Rating:
5.0
Customer did not leave a comment.
Matthew Brooks
Rating:
2.0
Customer did not leave a comment.
Altina Jusufi
Rating:
5.0
Everything was great, staff is always friendly and helpful. My only complaint would be that I had a climate controlled unit and it was always very warm and humid. I would have liked to see the temperature in the unit be a little less warm.
Bridgette Kendrick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clinton Larson
Rating:
5.0
Customer did not leave a comment.
Jackie Weinel
Rating:
5.0
They went above and beyond helping me with my rental. Highly recommend this location.
Craig Krause
Rating:
5.0
Very impressed how the manager kept me informed on the installation!
jim hus
Rating:
5.0
Customer did not leave a comment.
Wanda Candelario
Rating:
5.0
Customer did not leave a comment.
Betsy Sookram
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Renato Machado
Rating:
5.0
The lady who assisted me was very helpful and kind.
Wanda Candelario
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CARLO AGUDELO
Rating:
5.0
Nothing. You have the most seamless efficient system I’ve seen anywhere. Thank you. I will be renting again.
LaVerne Lovell
Rating:
4.0
Customer did not leave a comment.
Javier Torrech
Rating:
5.0
Customer did not leave a comment.
Ubelsy Garcia
Rating:
1.0
This was our worst experience that we’ve ever had at aUhaul store. The customer service was horrible! There wasn’t a smile in the place. When we had to modify our reservation, we were made to feel like we were inconveniencing them. As far as the equipment goes, it was filthy as well as not maintained. The door to the back wouldn’t come down easily, the window wouldn’t roll up completely so there was an air noise with that the whole time. The visor was broken. There was also a loud swishing noise behind our seats that we heard every time we went over a bump. It was very disappointing! If the customer service would have been good, that would have at least made the experience better. Even the owner was unpleasant and never smiled. In fact, he talked about firing an employee right in front of us. Very unprofessional! The whole experience was terrible. We will drive 10 miles out of our way in the future to a different Uhaul store before we do business with this store again.
William Fink
Rating:
5.0
They were helpful, friendly, and understanding. An outstanding service.
Max Echeverria
Rating:
5.0
Very courteous and professional. The owner does an exceptional job
joe Cruppi
Rating:
5.0
Fast service
Cary Lobban
Rating:
2.0
Unfortunately this location managed by Mr. Jean Dominique, jean_dominque@uhaul.com, listed the gas as full when it was only half full. Furthermore, when I returned the truck the attendant who doesn’t speak good English was very irritated for whatever reason and failed to provide basic customer service. In the end I was charged a $25 cleaning fee for some alleged unfolded moving blankets. But I was standing right there and could have addressed this in seconds given the chance. When I contested the fee, I was refused refund. Never again, U-HAUL. This travesty of customer care Jean Dominique is unacceptable
David Boswell
Rating:
5.0
The staff was incredibly friendly and did their best to help with a bad situation of having to swap a trailer for a truck and car trailer. Unfortunately they couldn't do anything on their end but the effort they put into helping was incredibly appreciated.
Shane Armenta
Rating:
5.0
Smooth return, thank you!
IDALBERTO DORREGO
Rating:
1.0
Tire light was on and was told to ignore. Went to house & by the time I loaded unit, tire was flat. Had to wait several hours to get straightened out.
Gregory James
Rating:
5.0
Customer did not leave a comment.
Irving Rivera
|
Overall Experience
Rating:
5.0
The trailer smelled like horse shit, but I didn't noticed until the day after I picked up the trailer and began loading up my items. At that point it was too late for me to exchange it for a different trailer.
Ryan LaChance
Rating:
5.0
Customer did not leave a comment.
JILL BROWN
Rating:
5.0
Customer did not leave a comment.
Lyle Wendy Klich
Rating:
5.0
Customer did not leave a comment.
Ralph Van Fleet
Rating:
5.0
This location rocks! TyW
Ty Wimbs
Rating:
5.0
Woman there on Sunday was so helpful and nice to deal with as was Travis all these years ! Love your place, everyone is very helpful and polite
BRUCE VAN FLEET
|
Overall Experience
Rating:
5.0
Excellent staff
MICHAEL MORRIS
Rating:
4.0
Customer did not leave a comment.
Janeen Matos
Rating:
5.0
Customer did not leave a comment.
Juan Torres
Rating:
1.0
Very poor service
Andrew Chromiak
Rating:
5.0
Customer did not leave a comment.
Phaedra Geer
Rating:
5.0
The gentleman 3 to be exact were very nice, helpful, respectful and professional! TyW
Ty Wimbs
Rating:
5.0
Thank you for your excellent customer service, throughout the years!
CLAREATHA FOUSHEE
|
Overall Experience
Rating:
5.0
Great experience. Good staff.
Andres Orrego
Rating:
5.0
The website was the biggest issue. The information was not consistent with the store's service times. But the store itself was very easy to work with and I like the regular reminders leading up to the appointment.
Derek White
Rating:
5.0
When I tried to submit pictures of my license on line to speed up the check out process - it would not allow me to do so - I tried various file extensions and it still would not upload. That should be fixed. Check-in process at the physical site was relatively easy and fairly quick.
Nancy Shilling
Rating:
4.0
I want to say all the years I rented this unit the customer service I received when EXCELLENT, minus this last particular few months.
There was a gentleman that was more than extremely rude to my sister who is also listed on the unit.
I can speak with my sister to get his name.
I am a huge on using UHAUL for moves and will continue to.
Thank you for everything!
Tyffanny Rios
Tyffanny Rios
|
Overall Experience
Rating:
5.0
Friendly Ann efficient
GLENN KUSWA
Rating:
5.0
Customer did not leave a comment.
Marisol Mejias
Rating:
5.0
Customer did not leave a comment.
Victor Gonzalez
Rating:
5.0
Great people and service
anthony blasco
Rating:
5.0
First trailer (RV 12x6) had a short in the lights. Second trailer (after swap) was fine.
Michael Hornborg
Rating:
5.0
the staff at this location are so friendly and efficient. The location is super easy to get in and out of as well
Corey Drobnie
Rating:
5.0
Customer did not leave a comment.
Robert Zackery
Rating:
5.0
Customer did not leave a comment.
Hope Librera
|
Overall Experience
Rating:
5.0
Great experience. No improvement needed.
Matthew Kneeland
Rating:
1.0
Customer did not leave a comment.
Kimberly Tomasicchio
Rating:
5.0
Perform truck maintenance. The truck I rented had a huge exhaust leak.
Bruno Machado
Rating:
5.0
Customer did not leave a comment.
DANIEL DALEY
Rating:
5.0
Customer did not leave a comment.
Kevin Pigott
Rating:
1.0
Worst experience ever. Manager at location was very rude and intimidating accusing me of being involved in other clients rental situations.. Manager told me he could do whatever he wanted at this store and could treat clients however he felt. That he was in this buisness to make money and didn't care. Worst experiences ever with such a well known company such as uhaul
eduardo delgado
Rating:
5.0
Customer did not leave a comment.
Erika Ogando
Rating:
5.0
Customer did not leave a comment.
David Helfrich
Rating:
5.0
Customer did not leave a comment.
Jose Diaz Martinez
Rating:
5.0
Everything was super easy. Thank you.
Kelly Dobson
Rating:
5.0
Customer did not leave a comment.
BRENDON EDMONDS
Rating:
5.0
Customer did not leave a comment.
Wueslis JOSE MORALES DIAZ
Rating:
1.0
Please train the staff on proper customer service. When I arrived to the location there were three employees and none of them agknowledge me or welcomed me to the business. No smiles. It seemed like I was inconveniencing them. I just needed to rent a pickup for a few hours. The attendant who rented me the pickup mumbled and I could barely hear what he was saying. He did not asked me if I had any question and was completely unhelpful. None of them said please or thank you. They seemed to have absolutely no customer service training.
Jean Schneider
Rating:
5.0
Customer did not leave a comment.
Jose Diaz Martinez
Rating:
5.0
Nothing!
David Gassen
Rating:
5.0
Nothing….exceeded my expectations
Donna Pryce
Rating:
5.0
The corporate reservation person did not help me get the correct size trailer for a new compact tractor I was buying 50 miles away. After getting to the store, I had to return to the local store with the wrong fit trailer and exchange for a car Carrier which ultimately did not work either. I ended up contracting with a Hot Shot carrier to get the new tractor home. I waisted a complete day driving and $100 in diesel for my truck because of a uhaul reservation person that misguided me in selecting a trailer after I gave her the precise measurements and weight. It would have been good to know that U-Haul did NOT have a proper trailer for this tow so I could have saved the time and expense. The Tampa location on West Hillsborough Ave. was fantastic trying to help me.
John Kurnik
Rating:
1.0
I had issues with the dropping location which literally wasted our christmas eve and christmas celebrations.
I was extremely disappointed with the customer experience I gone through.
Akshay Mawle
Rating:
1.0
Customer did not leave a comment.
Yadir Rodriguez
Rating:
5.0
Customer did not leave a comment.
Patricia Kurz
Rating:
5.0
Good
Nerio Lugo Chacin
Rating:
5.0
Customer did not leave a comment.
Mark Props
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam newell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Patschke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glenda Fiore
|
First Impressions
Rating:
5.0
I could not ask for better service; kind, courteous and thoughtful staff. I would like to give a shout out to Suzette at Westchase, she remembered my call from North Carolina and was ready to help, above and beyond. She’s an asset to your company.
Denise Warheit
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOUGLAS CUNNINGHAM
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maureen Chastain
|
Overall Experience
Rating:
4.0
Suzette has been especially helpful over multiple times that we’ve visited for both our rental unit and rental trucks. I submitted another review from Uhaul as well.
Xavier Ramos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE KEISEL
|
Overall Experience
Rating:
5.0
Todo está súper bien.gracias a todos por su colaboración
INgEBORg DURET
|
Overall Experience
Rating:
5.0
Jean is just great to work and appreciate the support he has provided
Huseyin Erten
|
Overall Experience
Rating:
1.0
They were really rude and we lost everything because they dont give us time , so they put everyhting on sales public with out let us know . Really bad services never recommend
Ludwick Mercado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Diaz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jaysun Ammerman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trever Dameron
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Rhonda Rowin
|
Overall Experience
Rating:
5.0
Outstanding service all around from Jean Travis, Suzette and her husband always a great experience!!
SUSAN WEELINK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alana Dalessio
|
Overall Experience
Rating:
5.0
X
SAMUEL CAMPBELL
|
First Impressions
Rating:
5.0
Jean was great!
David Timmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ESTHER CLARKE
|
First Impressions
Rating:
5.0
Very helpful staff the manager Jean was very accommodating and professional. Easy process. Would definitely recommend this facility. Every one their very helpful.
David Hahn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kyle Renaud
|
Overall Experience
Rating:
5.0
Thank you so much for all the Great Service ...Cassie was awesome she has always been so nice and has always been able to answer any questions I have had....I appreciate all of the staff ...Thanks you all get 5 ⭐️⭐️⭐️⭐️⭐️
Rachel Huerta
|
Overall Experience
Rating:
5.0
Excellent facility, especially the bathrooms.
Only complaint I have is the hallway lights are on a motion timer so if you’re inside your unit the lights go out. So it’s a constant game of going out into the hallways and waving your arms to turn the lights back on.
Greg Carpenter
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOSEPH YAEGER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nroma Arvelo
|
Overall Experience
Rating:
5.0
The renting of the truck I didn't have any problems.
Also the rental of the storage. Thank you.
Norma Arvelo
|
First Impressions
Rating:
5.0
Everything worked out perfectly. 10/10
Hector Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Reynolds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonet Bravo Barreto
|
Overall Experience
Rating:
5.0
I needed a 10X15 unit last minute and was unsure if I possibly needed 2. I rented one and they placed the other one on hold until movers got there and unloaded
ward dawn patrice
|
First Impressions
Rating:
5.0
Excellent business ran by excellent staff.
CAMILO TORRES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
frank mirabella
|
Overall Experience
Rating:
3.0
It would be great if i could of went to my storage at any time but i couldn’t after 10 pm
Hailey Horton
|
Overall Experience
Rating:
5.0
You should prorrate usage. I always use you guys for my storage needs and paid a full month to keep my things for a few days for the last month.
NELIDA LOPEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT LEOCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Grimsland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN WARNER
|
Overall Experience
Rating:
5.0
I definitely recommend!!
Carmelle Beauvais
|
Overall Experience
Rating:
5.0
Very satisfied for the services and the customer services the best team
Ilsmar Lara
|
Overall Experience
Rating:
5.0
Very professional. Thank you.
NORMA ARVELO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dave Raplee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sydney Niewierski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christi Jewell
|
Overall Experience
Rating:
2.0
The help was very good once I got helped. Only one person available to handle 6 customers when I was there. Your employees need help
JOSEPH YAEGER
|
First Impressions
Rating:
3.0
El manager Dominique es una persona que el día sábado 25 estaba bastante estresado , su trato a diferencia de los demás empleados es muy pero muy malo , su actuación era como la de una persona molesta , su velocidad para resolver era algo asi como apúrate cliente que ya quiero terminar , y no una postura como quiero agradar al cliente Y que se sienta satisfecho , el como manager no sabia que yo había rentado un espacio allí aparte del truck , al hacer mi reserva les comenté que no me llevaría mas de 5 horas . Sucedió que llegue más tarde a buscar el truck , y por ende me pase de las horas de reserva . Al llegar le dijo al joven Juan , le cobras un recargo por no haber llegado a tiempo . Con una cara gesto y acción como si hubiese cometido un delito federal . En fin de resto el trato general de todos los que están por debajo de el fue muy pero muy atento y amable . Respondieron mis preguntas con posturas correctas de una persona que están dedicadas a dar el mejor servicio . Para con los clientes de forma general .
Edgar Ballesteros
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judith Ridgeway
|
Overall Experience
Rating:
5.0
Great place and very helpful employees keep up the good work.
Thomas Jordan
|
Overall Experience
Rating:
5.0
The gentleman that assisted me was an absolute pleasure. Couldn’t have asked for a better experience. What a great guy.
Jason Salvatore
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Candace Davis
|
Overall Experience
Rating:
5.0
Fantastic team of professionals!
Yahnee Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Slyvia Peters
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward L Henne
|
Overall Experience
Rating:
5.0
The Gentleman who helped me was very professional and very helpful in the whole process.
David Wells
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhonda Rowin
|
First Impressions
Rating:
4.0
They need to answer phone when called. Had to drive 20 miles to cancel services.
david blanchard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Bogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RENATO PEREZ SOLIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis Bruno
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA DIAZ
|
Overall Experience
Rating:
5.0
Thank you the space was very nice and clean. Will use you again if I have too.
Migdalia Rosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAN GARCIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Britney Santiago
|
Overall Experience
Rating:
5.0
Had no problems during my storage rental. Cleaned facility.
Morine Roach
|
Overall Experience
Rating:
5.0
I found the team members to be helpful and concise and professional. I would recommend this facility with out a doubt.
brittney kiefner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek Harless
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LANCE SMALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON WEINTRAUB
|
Overall Experience
Rating:
5.0
Great storage. All my belongings are as there were when I put them in. Everything from art to furniture has been stored for about 8 months, and everything was great.
Brooke Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith Ridgeway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judith HRITZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lionel Moussonne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lionel Moussonne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace Davis
|
First Impressions
Rating:
4.0
Excellent in every way, security practices, staff, facilities. Two Monthly Cost increases were somewhat steep ... that was the only negative factor for us.
stephan stringham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith KISKADDON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell Rains
|
Overall Experience
Rating:
3.0
end unit and experienced mold and bug issues and no lighting when not in middle of day
Peter Fryer
|
Overall Experience
Rating:
5.0
Wow!!!! Nate and staff were super friendly and helpful! I had a traumatic experience with another uhaul location, but Nate put my mind at ease and took really good care of me. He actually got me through the process so quickly! Very professional. Please keep him with your company FOREVER!!!!!!
Balinda Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan Cano
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyler Fiscel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dakota Phimmasone
|
Overall Experience
Rating:
3.0
Storage was fine, but renting uhaul was another story to move the storage renting the truck had NO AIR CONDITIONING AND THE CAB OF TRUCK SMELLED LIKE CAT PEE- I let the local manager know of these concerns was addressed they were dismissed.
bren stevens
|
Overall Experience
Rating:
5.0
The storage unit was clean and it was located on ground floor which was convenient for movers to load the furniture. Only issue I can recollect was I had to wait couple of hours to receive the storage unit as the other tenants were still moving out, in essence I was reserved the unit but it wasn't available yet to move, just a mistake by representative who reserved the unit.
Sachin Muddan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAGDALENA SANCHEZ
|
Overall Experience
Rating:
5.0
Outstanding service!
William DESROSIER
|
First Impressions
Rating:
5.0
I have moved quite a bit. This is probably the best uhaul I have ever dealt with. And I’m no spring chicken!
Eileen Tufino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAGDALENA SANCHEZ
|
First Impressions
Rating:
5.0
Everything was great and everyone was very helpful any time I had questions. Price was fair and reasonable for the unit I had. Thank you. I'll kind of miss visiting..
Laura Ashworth
|
Overall Experience
Rating:
5.0
I would definitely use again.
Valorie Thompson
|
Overall Experience
Rating:
1.0
Since we moved from NYC to Florida we have had an used UHAUL until NOW! It is sad and disheartening that employees professionalism and customer care has completely disappeared from this UHAUL location. The failure by managers and employees to properly, effectively and professionally take care of issues has cause us to remove any all accounts and no longer do business with UHAUL. Further with same concept in mind we have also informed any and all those we recommended to do the same-as some have already notice the unsatisfactory situations. Please do not have this location manager call as I wish no longer to speak with him. Thank you
ANIBAL LUGO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LANCE SMALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Friesl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kishore Kumar Chintala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER NIEVES
|
Overall Experience
Rating:
5.0
Best uhaul storage I have ever been to. That specific store need to be congratulated. Everyone was amazing
Amilcar DeJesus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frank mirabella
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JACOB BRACEY
|
First Impressions
Rating:
5.0
Moving to Florida and our new place was not ready yet. I needed a last minute storage solution on a Sunday morning. U-Haul had the solution at a reasonable price. Thank you!
Jamie Haines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kishore Kumar Chintala
|
First Impressions
Rating:
5.0
Very easy process and helpful staff.
Tonya Seay
|
Online Move In
Rating:
5.0
Great experience. Terrific staff, esp. Travis.
Laurence Miller
|
Overall Experience
Rating:
5.0
Employees professional courteous
Gabriel Moreno
|
Overall Experience
Rating:
3.0
Lots of spiders in the unit. It was an outside access and non-climate controlled unit, so not entirely unexpected. Just didn't expect so many of them.
JOSHUA JENKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Podszuweit
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Osmel Herrera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriel Moreno
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tomas Torres Carmenate
|
Overall Experience
Rating:
2.0
Storage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.
Donna Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delfina Fornasier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOVE WARD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christina Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hailey Horton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOULAI ANORATH
|
Overall Experience
Rating:
5.0
Travis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move.
Sincerely Lynnette Perez
813-480_2048
lynnette_perez@icloud.com
Carl Mowatt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Mrvos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Morales
|
First Impressions
Rating:
5.0
Thank you!
Soon Park
|
First Impressions
Rating:
5.0
Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.
Darren Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zackary Eirman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valorie Thompson
|
First Impressions
Rating:
5.0
Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio
LUIS ALCOCER FULLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jane Sharrock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis Alcocer
|
Overall Experience
Rating:
5.0
Glad to be nack
Donald Frowick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diego zaracho
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Ramkissoon
|
Overall Experience
Rating:
5.0
Working with Travis has been excellent.
Their place is clean and fully equipped for your needs.
Kathy Erdely
|
First Impressions
Rating:
5.0
This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.
MICHAEL PUHAC
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nelson Laboy
|
First Impressions
Rating:
4.0
Good job guys!
No Tafon
|
Online Move In
Rating:
5.0
Great and helpful staff
mark Kizer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christina Martinez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carrie Anderson
|
Overall Experience
Rating:
5.0
The manager and staff are great.
Humberto Curado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan solomon
|
Overall Experience
Rating:
5.0
Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!
Robert Robbins
|
Overall Experience
Rating:
5.0
The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.
ERIC PASAWICZ
|
Overall Experience
Rating:
5.0
I felt very safe any time I was at this location. All staff were very polite and helpful.
Jacqueline Lankford
|
Overall Experience
Rating:
5.0
100 % recomendado.
Julio Garrido
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christi Jewell
|
First Impressions
Rating:
5.0
Good
Michael Chittester
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Majda Majid
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adriana rendon
|
First Impressions
Rating:
5.0
Very freindly people are working in Tampa.
Loved my experience
Pierre Marciszewski
|
First Impressions
Rating:
5.0
I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you
TRUSHIELDA HANKERSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Buck Ems
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOVE WARD
|
First Impressions
Rating:
1.0
Mala atención,poco profesional
randel Rodriguez Rodriguez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carole Lessley
|
First Impressions
Rating:
5.0
Customer service awnsome
gregory agrapides
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
IGNITE MEDIA SOLUTIONS LLC. LLC.
|
Overall Experience
Rating:
5.0
Very clean and safe! Excellent customer service!
IRASEMA IGLESIAS
|
Overall Experience
Rating:
5.0
The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.
Isabella Otero
|
First Impressions
Rating:
5.0
professional
Lynette Ortiz
|
Overall Experience
Rating:
5.0
My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn’t have to do that and I am grateful for his kind actions. This isn’t the first time I’ve used their services and this location never disappoints. All the employees I’ve encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.
Lashonda Kahill
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Amy Rothenberger
|
Overall Experience
Rating:
5.0
Excellent staff and service - best experience I have ever had.
Jeffery DePasquale
|
First Impressions
Rating:
5.0
Wonderful service!
darrielle hardge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynette Ortiz
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marshall Moss
|
Online Move In
Rating:
5.0
I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.
Maria Patricia Duque
|
Overall Experience
Rating:
5.0
All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.
Julie Vandeven
|
Overall Experience
Rating:
4.0
Great customer service
QUencia Ford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Wettengel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERIC WASWORTH
|
Overall Experience
Rating:
3.0
I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn’t use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.
Ron Greenberg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Dominguez
|
Overall Experience
Rating:
5.0
Travis was great. Very friendly and super helpful when I needed to change my reservation.
Christopher Wettengel
|
First Impressions
Rating:
5.0
the staff is five star
DEREK GRAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Iwanski
|
Overall Experience
Rating:
5.0
Travis is AWESOME I’ve been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your company
Diane Pfister
|
First Impressions
Rating:
5.0
100% recomendado.
Julio Garrido
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth Thomas
|
Online Move In
Rating:
4.0
Very nice location, easy to access and very secure. The people there were great as well.
I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about!
I would use this location again if I ever needed storage or a truck.
steve Brittain
|
Overall Experience
Rating:
5.0
Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve.
Great Customer Care 🙏
Rosemary Peraza
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Beverly Carmelia
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donald Ingersol
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul Feige
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VeneGroup Guillermo Ramirez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Beaver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melodie Sparks
|
Overall Experience
Rating:
3.0
Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time.
If you have weak heart, think twice about this location because it will put your medication to the test.
rhonda mulford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt Krueger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Silvia Neish
|
Overall Experience
Rating:
4.0
Manning in the office was a bit sparse. I don’t know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple
Of times.
JOE CORSENTINO
|
First Impressions
Rating:
5.0
We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.
Daniel Wagle
|
Overall Experience
Rating:
5.0
Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! 🙏
Sherry Longbottom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cyndia O'Brion
|
Overall Experience
Rating:
5.0
Excellent service
cjr sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joyce lucas
|
First Impressions
Rating:
5.0
Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.
Melissa Serraro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalia Boszko
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Julia Campos de O'Leary
|
Overall Experience
Rating:
1.0
I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.
rhonda mulford
|
First Impressions
Rating:
3.0
At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!
Richard Melvin
|
Overall Experience
Rating:
5.0
The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.
john harris
|
Overall Experience
Rating:
3.0
Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.
RICHARD DOSS
|
First Impressions
Rating:
5.0
The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were great
Elizabeth Gause
|
Overall Experience
Rating:
5.0
Very professional John went out of his way to meet my every need in storage unit and vehicle rental
David Bradford
|
First Impressions
Rating:
5.0
Thank you for all the great years!
JILL BALD
|
Overall Experience
Rating:
5.0
Awesome
Kevin Green
|
Overall Experience
Rating:
2.0
NA
Alexander Castro
|
Overall Experience
Rating:
5.0
Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.
alyssa chenoweth
|
Overall Experience
Rating:
5.0
Friendly staff. Easy access to come and go. Carts to help load. Great!!!
Jeffrey Lafavors
|
Overall Experience
Rating:
5.0
Efficient and friendly staff. Clean and convenient storage units.
MArie De Lorenzo
|
First Impressions
Rating:
5.0
We have used this facility on multiple occasions for various reasons and they have always come thru for us.
Kurt Krueger
|
Overall Experience
Rating:
5.0
Great
veronica espinosa
|
Overall Experience
Rating:
5.0
friendly fast service
Jeffrey Lafavors
|
First Impressions
Rating:
5.0
Excellent service
yosmel leyva
|
Overall Experience
Rating:
5.0
Excellent customer service
MARIE KELLY
|
First Impressions
Rating:
5.0
Friendly staff and clean facility
Jeffrey King
|
Overall Experience
Rating:
5.0
Friendly staff
Pfizer Inc.
|
Overall Experience
Rating:
5.0
Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍
Linda Anel
|
First Impressions
Rating:
5.0
Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.
John Hill
|
Overall Experience
Rating:
1.0
Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.
Tammy Cordero
|
Overall Experience
Rating:
5.0
A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.
Jeffrey GOOD
|
First Impressions
Rating:
5.0
had a pleasant experience
Roger Jones
|
Overall Experience
Rating:
5.0
staff was the best.
Michael Bayle
|
Overall Experience
Rating:
5.0
Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.
JOHN PASSARO
|
First Impressions
Rating:
5.0
The treatment and help was great.
Jon McRee
|
First Impressions
Rating:
5.0
Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.
Michael Bayle
|
First Impressions
Rating:
2.0
My income expires on March 3 and my money was withdrawn ahead of time...
alex figueroa
|
Overall Experience
Rating:
3.0
I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.
MIRIAM ADKINS
|
Overall Experience
Rating:
5.0
BEST UHAUL FACILITY IVE EVER SEEN.
Carol Heymann
|
Overall Experience
Rating:
5.0
The facility was secure and we had no issues accessing our RV whenever needed.
Denise Smith
|
Overall Experience
Rating:
5.0
The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.
miashillene aponte
|
Overall Experience
Rating:
5.0
Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!
Micheal Diaz
|
Overall Experience
Rating:
5.0
Staff was always courteous & facility well kept.
Very helpful when changing unit size as well.
Jenie Price
|
Overall Experience
Rating:
4.0
Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.
JANEEN MATOS
|
Overall Experience
Rating:
5.0
All staff there is very friendly and very helpful. Well kept, neat & clean.
Melissa Serraro
|
Reservation
Rating:
5.0
Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.
cynthia kitchens
|
Overall Experience
Rating:
1.0
Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days
ASHLEY GREEN
|
Overall Experience
Rating:
5.0
Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.
JASON MACKEY
|
Overall Experience
Rating:
5.0
Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth
MANUEL COBOS
|
Overall Experience
Rating:
4.0
Short stay, limited use and dealings with staff very satisfied with what I did experience
PATRICIA MCCORMICK
|
Overall Experience
Rating:
5.0
The staff was wonderful...helpful and very good to me...in my stay ...
I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service
TABALY GONZALEZ
|
Overall Experience
Rating:
5.0
I stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!
ANDREW CHILDERS
|
Overall Experience
Rating:
5.0
Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED
THEODORE SENIOR
|
Reservation
Rating:
5.0
Rented a small storage unit it was very easy to access and clean.
Margaret daugherty
|
Overall Experience
Rating:
1.0
Horrible place. Not willing to help me out in a difficult time. Manager extremely rude.
JENNIFER LAMM
|
Overall Experience
Rating:
5.0
Thank you!
sylvia colston
|
Overall Experience
Rating:
5.0
Convenient location!
VALERIA AGUILAR
|
Overall Experience
Rating:
5.0
No additional comments
Nick Stocks
|
Overall Experience
Rating:
5.0
Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!
JASON MACKEY
|
Reservation
Rating:
5.0
You need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.
Wayne Williams
|
Overall Experience
Rating:
5.0
Excellent
TODD BONANNO
|
Overall Experience
Rating:
5.0
The gentleman that helped us was super friendly and helpful.
Estela Orosz
|
Overall Experience
Rating:
4.0
I wished the storage unit was swept out is my only comment.
Lisa Duran
|
Overall Experience
Rating:
5.0
.
JIMMY VALERO
|
Overall Experience
Rating:
5.0
Staff was GREAT
John Hill
|
Overall Experience
Rating:
5.0
It was what I expected. Safe and secure.
patrick competelli
|
Overall Experience
Rating:
5.0
very friendly...answered all my questions
PATRICIA MCCORMICK
|
Reservation
Rating:
5.0
.
WILLIAM BLACKSHEAR
|
Overall Experience
Rating:
5.0
Great experience!
david Christiansen
|
Overall Experience
Rating:
5.0
Great place
michael benson
|
Overall Experience
Rating:
1.0
Your staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said “no we don’t do that”. When in fact UHaul did change it. Worst customer service ever!