Customer Reviews for U-Haul Moving & Storage at Westchase

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Westchase

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Amy R. | Overall Experience |
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Customer did not leave a comment.

JAMES V.
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Customer did not leave a comment.

Jeffery D. | First Impressions |
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Excellent staff and service - best experience I have ever had.

darrielle h. | Overall Experience |
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Wonderful service!

Lynette O. | First Impressions |
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Customer did not leave a comment.

Rick L.
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Customer did not leave a comment.

GARY C.
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Customer did not leave a comment.

HARRY K.
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I had to extend twice and everyone was extremely pleasant and helpful. We also have a storage unit here. Thanks for all the help!

REINIER B.
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Customer did not leave a comment.

Marshall M. | Online Move In |
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Customer did not leave a comment.

Maria Patricia D. | Overall Experience |
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I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.

Wallace F.
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Customer did not leave a comment.

IZALINE C.
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Customer did not leave a comment.

GREGORY W.
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Only problem I have is when I did my reservation over the phone, they screwed up my equipment order giving me a hand cart when I asked for an appliance dolly.I have to drive all the way back to the store to get the right equipment which I had to pay for extra mileage and gas....which I was not happy about.they said that I didn't request the appliance dolly but I already own a handcart so why would I ask for another one.

Kevin W.
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The trailer was ready as soon as I got there. It took 6 minutes to hook it up to my truck and 5 minutes to take it off of my truck. It was excellent

SANDY C.
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Customer did not leave a comment.

Sean P.
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we attempted to drop off our equipment after hours and it was a little confusing. We had some difficulty locating the key drop and would have liked an option to verify drop off through the mobile option. There was another customer there and they were also having difficulty

Shannon S.
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N/A

Carter K.
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They were very helpful when 2 other uhaul locations rejected the return eventhough I had scheduled to return at their location

WALTER F.
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This is my go to location for rentals. My suggestions aremore of the Ford Transit vans and less of the Chevy vans. The Fords are a much better riding vehicle. Make some of the taller van options available. There are times when I could use the extra height but do not need a box van.

OSCAR O.
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Customer did not leave a comment.

RICHARD Z.
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Customer did not leave a comment.

Julie V. | Overall Experience |
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All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.

QUencia F. | Overall Experience |
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Great customer service

Christopher W. | Overall Experience |
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Customer did not leave a comment.

NAVIN G.
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Customer did not leave a comment.

JERRY S.
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Customer did not leave a comment.

Mary T.
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Let the know the service was awesome the personnel so helpful.

Alexander L.
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Customer did not leave a comment.

MICHAEL E.
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No complaints. Thanks!

ERIC W. | Overall Experience |
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Customer did not leave a comment.

AMELIA M.
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Self checkout was a little confusing as it did not take my odometer read when I keyed in my final read, It kept coming up with a decimal place within the application.

Todd B.
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I used the mobile pickup option. What a mistake! This takes forever and such a waste of time and such a hassle. This has to be better for me to ever try doing it again.

EVAN R.
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Customer did not leave a comment.

thomas S.
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Everything went well. Friendly staff

Ezekiel E.
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Customer did not leave a comment.

Ron G. | Overall Experience |
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I had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn’t use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.

JOYCE S.
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Customer did not leave a comment.

Derrick J.
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Kind and generous and wanting to see that I could have a smooth transition out the door when dropping the vehicle

Tracie H.
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I was to pick my U-Haul up at 6 am when I arrived the app said I had to wait until 7 am, worker was there I informed him he said there was not a 26' truck for me and was very rude and condescending, said I would have to wait for him to get done with his daily duties then he would look into it, by then it was 7 am I was on the phone with U-Haul 800 and they informed me my truck was there and the lady I spoke to on the phone heard how this worker was speaking to me, the manager got there at 7 am and helped me get the key out of lock box while the guy that was rude watched me struggle and never once from the beginning did he want to help me with anything. I will never is U-Haul ever again and I have already told people that I know about this situation and I'll continue to let people know not to use your service. I told the manager when he got there how the gentleman was treating me and he said he would look into it, never apologized for the workers behavior and the work never apologized but the women I spoke to on the 800 apologized several times and made a complaint as well on this gentleman, so thank you to the two lady's I spoke with on the phone they were very helpful.

David F.
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Customer did not leave a comment.

jose J.
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All three employees were all very helpful to me while there: The female, her trainer/mgr. and the night shift employee that received me. Each and everyone of them treated me with courtesy, respect and professionalism. It was reassuring and made me feel welcomed as I moved here from Philadelphia to start a new life. Respectfully Yours for Future Business, Jose A. Lopez

Anthony D.
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They could be better staffed, waited in line for 25 minutes to pick up my rental.

David S.
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Overall good experience. Waited 10 minutes to return while I waited in truck. I eventually did self checkout online.

STEVEN M.
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Customer did not leave a comment.

Jorge D. | Overall Experience |
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Customer did not leave a comment.

ROBERTO R.
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Customer did not leave a comment.

Ronald M.
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Customer did not leave a comment.

lilia M.
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Customer did not leave a comment.

ERIK V.
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Customer did not leave a comment.

Jose O.
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The guy working was very nice and personable! The van was also well maintained. Our only complaint that there seemed to be only one person working at the store. The same guy was waiting on customers, then he had to go outside and retrieve the vehicles for people. So, while our reservation was for 10:00, we had to wait in line for over 30 minutes because there was only one person working.

Jennifer W.
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Also great service at this location!

Danny T.
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Teach employees that there will be a charge for late night stuff.

Joseph D.
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Customer did not leave a comment.

Samuel E.
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Jean Dominique was fantastic! Very helpful and knowledgeable. Give him a raise.

enrique H.
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Very easy and fast everything and also very friendly people and reasonable prices

MARK J.
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Customer did not leave a comment.

Jeff M.
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Customer did not leave a comment.

Kevin G.
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When returning vehicle the employee that checked in vehicle was not wearing a mask to protect himself and me. I will use mobile return next time if possible . Questioned employee about it and got no response from him

Christopher W. | First Impressions |
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Travis was great. Very friendly and super helpful when I needed to change my reservation.

Candace C.
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Customer did not leave a comment.

JERRY C.
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The secondary identification with a phone call was odd.

STEVEN S.
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Apparently when I fill up the gas tank it's reads on the tank Past thr full mark when I received it it was at the full mark apparently you folks don't reimburse for gas that's unfortunate. Perhaps next time you folks should fill up the tank to you can't fill it up anymore. Thank you.

Joseph H.
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Customer did not leave a comment.

clarence T.
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Customer did not leave a comment.

THOMAS S.
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This was a dream rental. We didn't have a reservation, but they handled us like we did. Thanks!

DEREK G. | Overall Experience |
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the staff is five star

Charles R.
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Customer did not leave a comment.

SARAH F.
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I had an amazing experience! It was super quick and efficient and this location was so organized. Jean was absolutely amazing and so personable, friendly, and helpful!

Ramona B.
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Very wonderful staff greatly appreciated very flexible with truck thank you team uhual everyone qent out of there way

Myra T.
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This location is a rip off, I've rented from Uhaul numerous of times and never got charged for gas, I even returned it with more gas than what it had when I got it. A $19.99 rental turned out to $177.22 I have never experience such a disorganized location in my life. The price went from $75.46 I was promised to $177.22. They never once explained that gas will be charged per mile NEVER MENTIONED IT ONCE, JUST THAT THE GAS HAD TO BE THE SAME WHEN I RETURN IT. When he asked me how far I was going I told him from town and country to Valrico and back to town and country to return it just to Valrico is 30 miles. This location is very unprofessional and they do not take the time out to inform the customer of what to expect when they return the rental.

Donald I. | Overall Experience |
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Customer did not leave a comment.

Harold S.
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Customer did not leave a comment.

DEREK G.
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Customer did not leave a comment.

MATTHEW W.
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Customer did not leave a comment.

Thomas W.
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Train Travis on how to manage customer grievance. I offered to have Travis resolve my issue and complaint before i reach out to corporate. Travis did remove one of the charges but did so because he wanted me out of the store. The response was Mondays are very hectic. So i was on hold on the phone for 29 minutes to which i drove to the Uhual only to find two employees (One was Kevin on the side smoking and talking to another female employee) talking outside and when i walked in Travis asked if he could help me. I explained i was on hold for 29 minutes and still was on hold while i explained my issue. Travis did address part of my problem but then also explained to review my contract which i did point out where it did not say that. I am to reach out to corporate with any other issues so I will. I will also post online my experience of Travis. The other staff is very attentive and helpful. Jean was able to correct an issue i was having for 4 months. It took him about 30 seconds to fix for me because he actually listened to what issue i was having. Please have Jean explain to Travis how to handle customer issues in that the response of Monday's are busy may not be the best way to acknowledge the situation. Thank you

QUencia F.
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Have unit available that was requested

James T.
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Customer did not leave a comment.

JOSE M.
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Scary tactics to purchase insurance, not disclosed in the add for renting. This is the first time I had to purchase separate insurance to rent. Always, u-haul accepted my insurance. This location is a bit greedy, won't go there again.

STEPHEN E.
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Be up front with all of your charges prior to renting. I drove 26 miles and put $3 of gas in the tank and you still charge me $5.95 for gas. Very petty.

Bianca M.
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Jean and bunny were rude with no knowledge on customer service. They acted like they hate their job.

MICHAEL W.
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The people were very friendly and helpful.

Phillip B.
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Customer did not leave a comment.

garrick C.
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Customer did not leave a comment.

Christian C.
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Old truck and AC not work

JAMES N.
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Customer did not leave a comment.

Wilbur S.
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Customer did not leave a comment.

Christopher R.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

GARY Y.
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Make sure the tail light on the tow dolly isn't attached with tape. I had to duck tape it cause it fell out of its chamber.

Ramona B.
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Be more curious and helpful the guy who helped me get my truck was and the guy who showed me unit was the guy who the African American guy sorry i didn't get his name was rude he was just constantly telling me no

STEVEN C.
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The online app accepted document loads but didn't store them requiring it be done twice.

sheldon P.
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Customer did not leave a comment.

Ali Q.
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Customer did not leave a comment.

Francisco V.
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Get rid of the requirements that a smartphone must be used to rent a truck /van. Otherwise everyone was helpful

Anibal D.
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Poor customer service the employees take care me in the counter was not friendly at all look upset whit me because I refused take the insurance i tell him i whit dropped my rental in others locations he di not explain in the paper and the others location want to change me $85.00 . Thank you Anibal DiAz

Lashonda R.
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Nothing

SEAN B.
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The person I delt with at night was very rude he wouldn't check my truck that I used in for the night because it was 7:58pm and the facility closed at 8pm. I had a long day of moving and was exhausted. So how was that rewarded by a $37 overnight fee because of a lazy worker. I would not recommend this location to anyone!

Victoria B.
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Customer did not leave a comment.

Diane P. | First Impressions |
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Travis is AWESOME I’ve been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your company

DAVID S.
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The over the phone help was great and the rescheduling of my pick up times was awesome but when I went to pick up and drop off there was no interest in what I was doing

John Z.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

James P.
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I always get great service at this location. The service agent when I picked up was funny, helpful and quick.

Julio G. | First Impressions |
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100% recomendado.

YOANDRI H.
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Check out is complicated

Julio G.
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100% recomendado

John P.
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Awesome service Quick check in and return check out Thanks

KYLE E.
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Customer did not leave a comment.

Michael B.
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I rent from this location fairly often and have always had a positive experience. Friendly staff, very efficient, quick on and out when using the online process.

Richard Z.
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Nathaniel was top notch!

Kenneth T. | Online Move In |
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Customer did not leave a comment.

elvin P.
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The check-in, hookup, and check out process quick & efficient.

Brendan M.
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Jean,and nathal were awesome,very friendly, represented your company as exceptional

Alma G.
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After hours check in was a little more confusing than I could handle alone. It was good to have a video walk through.

JIMMY LEE H.
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Customer did not leave a comment.

mark C.
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Customer did not leave a comment.

steve B. | Overall Experience |
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Very nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.

Rosemary P. | Overall Experience |
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Shout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care 🙏

Beverly C. | Overall Experience |
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Customer did not leave a comment.

Gerald W. | First Impressions |
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Customer did not leave a comment.

Paul F. | Overall Experience |
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Customer did not leave a comment.

VeneGroup G. | First Impressions |
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Customer did not leave a comment.

Jennifer B. | Overall Experience |
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Customer did not leave a comment.

Melodie S. | Overall Experience |
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Customer did not leave a comment.

rhonda m. | Overall Experience |
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Uhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.

Kurt K. | Overall Experience |
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Customer did not leave a comment.

Silvia N. | Overall Experience |
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Customer did not leave a comment.

JOE C. | First Impressions |
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Manning in the office was a bit sparse. I don’t know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.

Daniel W. | Overall Experience |
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We always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.

Sherry L. | Overall Experience |
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Travis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! 🙏

Cyndia O. | Overall Experience |
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Customer did not leave a comment.

cjr s. | Overall Experience |
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Excellent service

joyce l. | First Impressions |
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Customer did not leave a comment.

Melissa S. | Overall Experience |
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Price is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.

Natalia B. | First Impressions |
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Customer did not leave a comment.

Julia C. | Overall Experience |
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Customer did not leave a comment.

rhonda m. | First Impressions |
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I was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.

Richard M. | Overall Experience |
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At the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!

john h. | Overall Experience |
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The only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.

RICHARD D. | First Impressions |
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Was told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.

Elizabeth G. | Overall Experience |
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The staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were great

David B. | First Impressions |
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Very professional John went out of his way to meet my every need in storage unit and vehicle rental

JILL B. | Overall Experience |
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Thank you for all the great years!

Kevin G. | Overall Experience |
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Awesome

Alexander C. | Overall Experience |
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NA

alyssa c. | Overall Experience |
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Everyone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.

Jeffrey L. | Overall Experience |
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Friendly staff. Easy access to come and go. Carts to help load. Great!!!

MArie D. | First Impressions |
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Efficient and friendly staff. Clean and convenient storage units.

Kurt K. | Overall Experience |
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We have used this facility on multiple occasions for various reasons and they have always come thru for us.

veronica e. | Overall Experience |
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Great

Jeffrey L. | First Impressions |
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friendly fast service

yosmel l. | Overall Experience |
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Excellent service

MARIE K. | First Impressions |
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Excellent customer service

Jeffrey K. | Overall Experience |
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Friendly staff and clean facility

Pfizer I. | Overall Experience |
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Friendly staff

Linda A. | First Impressions |
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Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍

John H. | Overall Experience |
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Travis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.

Tammy C. | Overall Experience |
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Filed a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.

Jeffrey G. | First Impressions |
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A great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.

Roger J. | Overall Experience |
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had a pleasant experience

Michael B. | Overall Experience |
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staff was the best.

JOHN P. | First Impressions |
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Travis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.

Jon M. | First Impressions |
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The treatment and help was great.

Michael B. | First Impressions |
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Your rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.

alex f. | Overall Experience |
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My income expires on March 3 and my money was withdrawn ahead of time...

MIRIAM A. | Overall Experience |
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I had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.

Carol H. | Overall Experience |
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BEST UHAUL FACILITY IVE EVER SEEN.

Denise S. | Overall Experience |
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The facility was secure and we had no issues accessing our RV whenever needed.

miashillene a. | Overall Experience |
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The team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.

Micheal D. | Overall Experience |
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Very informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!

Jenie P. | Overall Experience |
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Staff was always courteous & facility well kept. Very helpful when changing unit size as well.

JANEEN M. | Overall Experience |
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Location is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.

Melissa S. | Reservation |
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All staff there is very friendly and very helpful. Well kept, neat & clean.

cynthia k. | Overall Experience |
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Everyone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.

ASHLEY G. | Overall Experience |
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Just paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days

JASON M. | Overall Experience |
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Travis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.

MANUEL C. | Overall Experience |
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Staff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth

PATRICIA M. | Overall Experience |
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Short stay, limited use and dealings with staff very satisfied with what I did experience

TABALY G. | Overall Experience |
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The staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service

ANDREW C. | Overall Experience |
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I stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!

THEODORE S. | Reservation |
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Travis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED

Margaret d. | Overall Experience |
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Rented a small storage unit it was very easy to access and clean.

JENNIFER L. | Overall Experience |
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Horrible place. Not willing to help me out in a difficult time. Manager extremely rude.

sylvia c. | Overall Experience |
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Thank you!

VALERIA A. | Overall Experience |
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Convenient location!

Nick S. | Overall Experience |
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No additional comments

JASON M. | Reservation |
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Thank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!

Wayne W. | Overall Experience |
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You need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.

TODD B. | Overall Experience |
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Excellent

Estela O. | Overall Experience |
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The gentleman that helped us was super friendly and helpful.

Lisa D. | Overall Experience |
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I wished the storage unit was swept out is my only comment.

JIMMY V. | Overall Experience |
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.

John H. | Overall Experience |
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Staff was GREAT

patrick c. | Overall Experience |
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It was what I expected. Safe and secure.

PATRICIA M. | Reservation |
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very friendly...answered all my questions

WILLIAM B. | Overall Experience |
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.

david C. | Overall Experience |
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Great experience!

michael b. | Overall Experience |
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Great place

benjamin s. | Overall Experience |
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Your staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said “no we don’t do that”. When in fact UHaul did change it. Worst customer service ever!

dave m. | Overall Experience |
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great staff

No reviews have been submitted for this location.

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