Customer Reviews for U-Haul Moving & Storage at Westchase

5,100 reviews

11401 W Hillsborough Ave   Tampa, FL 33635
(New ABC Liquor)

(813) 855-5976

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(813) 855-5976

11401 W Hillsborough Ave
Tampa, FL 33635
(New ABC Liquor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The claimed i never returned the uhaul. Every time i called to sort it out i would be on hold for over an hour, unable to reach them. They stopped calling me about it so i assumed they resolved the issue. Then i started getting text messages to call different numbers because i had an overdue uhaul. I still don't know if it's been resolved because again, i can't get ahold of the location. I use uhaul every time i move and this is by far the worst experience i have ever had. I absolutely will look into different services next time and will never recommend this to anyone. It's been a disaster and a stressful situation.

Hannah C. 
Rating:
5.0

Excellent work.

Chris P. 
Rating:
2.0

Reported gas level at pick up was inaccurate, also mileage when returning vehicle was reported inaccurately by employee, in addition employee professionalism could have been better.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

WE rented a pickup truck but we were not notified when we made the reservation that an in state drivers license would be required for this rental Please post this on all sites if it is to be required

LUANN B. 
Rating:
5.0

Excellent customer service. They went above and beyond expectations.

DARRELL S. 
Rating:
5.0

Thank you!

Soon P.  |  First Impressions 
Rating:
5.0

Great experience and fantastic customer service. Fast check out and quick return. Lovely people Credos to the guy at the front desk he answered all my questions. Keep the good work

MOHDKHAIR H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
3.0

Customer did not leave a comment.

SANDY H. 
Rating:
5.0

Customer did not leave a comment.

CHERMAINE L. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Excellent

JULIO B. 
Rating:
5.0

Jean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.

Darren W.  |  First Impressions 
Rating:
5.0

The local Team does a great job, very professional, polite.

William S. 
Rating:
5.0

Jean was great! He went above and beyond to make sure I was latched up, my lights and blinkers were working, and all with a smile. Great customer service!

Janely G. 
Rating:
5.0

I love this location. The gentleman that waited on me ( he's helped us out a few times when we rented there) goes above and beyond and has great customer service skills.

Janet Marie G. 
Rating:
4.0

Wouldn't recommend only because it is so far away from where I live (20mi). I did mobile pickup and I couldn't get access to my rental confirmation for approximately an hour. I was in the parking lot on hold with customer support and never got ahold of anyone. Mobile pickup process needs to be more seamless and easy

Alex H. 
Rating:
5.0

Staff was so nice as I worked hard to meet the closing time. As luck would have it, one staff member was working a few minutes later and he happily took the return. It helped me immensely. Thank you!

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

ARIYAN H. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Zackary E.  |  Overall Experience 
Rating:
5.0

Excellent service

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

ALMIR B. 
Rating:
5.0

Online check out did not work. Just a blank screen when trying to take a pic of the odometer and there was no way to get around it.

ANDREA D. 
Rating:
4.0

Customer did not leave a comment.

Donna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valorie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Customer did not leave a comment.

DEANNA W. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

You can refund me my money. Here are the following things that almost caused ATLEAST 4 fatalities. The truck was given to me with 2 bald tires, one with a slow leak. I have pictures. The trailer tires were very low. The ratchet straps malfunctioned TWICE. I have substantial experience with straps and moving loads and these almost killed me. There is a seized pulley on the truck with a very worn belt. Your Uhual rep laughed at me when i brought up these concerns, the truck was dirty as hell, and that's not very covid friendly. The insulation in that truck was damaged and burned my feet and everything on the floor. Your bald tires blew less than halfway on my trip it flung me into the wheel and almost broke my arm and leg. (Pictures) and it took HOURS to even receive basic assistance. I spent almost 3 days in that death trap when my drive was less than 30 hours. There was no compensation or hotels offered. I had to drive out of my way to receive further assistance.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO T. 
Rating:
5.0

There's nothing I can add for you to improve for the next customer. Your agent was very professional and the truck was clean.

Rafael S. 
Rating:
5.0

Travis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio

LUIS A.  |  First Impressions 
Rating:
5.0

Nothing really

DELEY L. 
Rating:
4.0

Thanks for the great customer service Jeremy.

JONATHAN P. 
Rating:
5.0

Mr. Brian Albro was excellent. He was patient and helpful in every way.

Jamal S. 
Rating:
5.0

Customer did not leave a comment.

Vernechia B. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
4.0

Customer did not leave a comment.

GREGORY Z. 
Rating:
5.0

Customer service person was awesome!

ANTHONY ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Jane S.  |  Overall Experience 
Rating:
5.0

At the gas reading it was unfair calculations and not happy. This was the same experience in the previous transaction as well where I had to pay extra $9-$10 though returned with the same gas and less miles than the booked. Next time onwards better you take pictures of gas reading instead of asking the customers and later it goes into arguments…

SUNEEL T. 
Rating:
5.0

Customer did not leave a comment.

CORBIN C. 
Rating:
5.0

Great customer service. Friendly. I visited four locations all within a 6 mile radius of my residence. The first location was no longer located where it was supposed to be. The second location rented out of a gas station and the woman said the man who rented the vehicles was not there. The third location unfortunately had no vehicles available. The fourth location is where we found success and great customer service. It was an all-around good experience there.

ELEANOR M. 
Rating:
5.0

Nothing

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Luis A.  |  Overall Experience 
Rating:
5.0

Glad to be nack

Donald F.  |  First Impressions 
Rating:
1.0

I had a 26ft truck but an hour later realized that I only needed a 15 ft. I took the 26 ft truck back to exchange but they said even though I was using the 15 ft truck they had to charge me the 26 ft price. What a Scam! I even filled up the tank to over what they gave me

Sondra F. 
Rating:
5.0

Customer did not leave a comment.

diego z.  |  Overall Experience 
Rating:
5.0

Nothing

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Diana R.  |  Overall Experience 
Rating:
5.0

Travis, was the uhaul tep that I worked with. He was helpful in explaining the rules and expectations. Travis was also there to check me out when I returned the vehicle. It was a great experience and worked like a well oiled machine. Thank you for helping me during my stressful time of moving.

IRIS P. 
Rating:
3.0

The owner of all people had horrible people skills. At least his name tag said owner.

MICHAEL B. 
Rating:
4.0

Customer service need to be more friendlier.

LILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TROY W. 
Rating:
5.0

Working with Travis has been excellent. Their place is clean and fully equipped for your needs.

Kathy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

Customer did not leave a comment.

YOANDRY P. 
Rating:
5.0

Customer did not leave a comment.

IRA P. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN C. 
Rating:
5.0

Customer did not leave a comment.

ROCIO Q. 
Rating:
5.0

The staff was great and very professional. Thank you for what you do everyday.

AUREL N. 
Rating:
5.0

This facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURITA O. 
Rating:
5.0

Nothing. Everything's was great.

Joseph D. 
Rating:
3.0

I did a after hour drop off and was unsuccessful at using the after hour haul app. After 45 minutes of trying with no success I just decided to leave it and to call the store the next morning. When I called the employee response was sorry that the app didn't work that it got checked in by them and it cost me a additional $20.00. He was unwilling to do anything for me after considering the situation. Last time I will use uhaul as a result of the way I was spoken to and treated by this employee. Horrible customer service.

LOUIS S. 
Rating:
1.0

The staff is very rude. Especially Dominique… he needs to be trained and he also need to learn how to behave with customers.. never gonna pick truck here

CHANDRA SEKHAR N B. 
Rating:
5.0

Excellent service and provided detailed information about the hitch and accessories. Very friendly and helpful.

eric B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

This location provided excellent service however the other 3 locations I was forced to deal with for this reservation were AWFUL. I would like to speak to a supervisor regarding the 6525 W Hillsboro, 35 Parris Island Gateway and the 180 Savannah Highway locations

ALBERTA R. 
Rating:
5.0

The people very nice The place is very clean

CATHY R. 
Rating:
5.0

Customer did not leave a comment.

Nelson L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVELIN F. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Always a pleasure dealing with this location

KAMIL K. 
Rating:
5.0

Dropped off after hours

farooq M. 
Rating:
5.0

Customer did not leave a comment.

SHEELIZA U. 
Rating:
4.0

Excessive paperwork! On-line work, having to reject every non- applicable option and then check in as a separate event, then again on morning of rental upload license and then sing paperwork in office. At, at, at too much already

SHAN O. 
Rating:
4.0

Good job guys!

No T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Carter K. 
Rating:
5.0

You guys are great!

tracy B. 
Rating:
5.0

Great and helpful staff

Cheryl K.  |  First Impressions 
Rating:
5.0

Jean Dominique was very professional and I'm coming to this to rent my equipment from now on. Device very good,

DANIEL T. 
Rating:
4.0

First car trailer they brought out had some damage and a really bad tire on it. Although they gave me a better trailer upon request, they should not allow that trailer to be rented with a very bad tire.

BRADLEY D. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Lowell A. 
Rating:
5.0

Excellent

JULIO B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO R. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
4.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
5.0

Everyone friendly, got everything ready as needed.

William S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Carrie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

My transport was not properly loaded and was luckily made to my destination with minimal damage

Keith S. 
Rating:
5.0

Nothing

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Julio F. 
Rating:
5.0

Customer service was very good and had everything all set when I got there and when I returned

GREGORY W. 
Rating:
5.0

Judith from the W gandy location was absolutely HORRIFIC, she made my experience absolutely miserable and unnecessarily stressful. Her general manager Courtney has yet to contact me because they are so unprofessional. I was forced to go to a location 12 miles past my move to get a truck and the new location was great. I'm still waiting a phone call from someone, it cannot go unnoticed the employees working for this company. They have no business working in customer service. Very very disappointed overall but the team at Hillsborough Ave were great, super accommodating and mentally stable.

ANDREA C. 
Rating:
5.0

Repeat customer. I have had nothing but positive experiences with the Westchase location.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Ingrid L. 
Rating:
5.0

Always professional and great customer service.

Ruth P. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Best staff in the industry. Have come to know me and always go out of their way to accommodate as things never seem to go as smoothly as planned. Very honest, trustworthy and dedicated Team. Wouldn't dream of going anywhere else!

GLENN S. 
Rating:
5.0

The manager and staff are great.

Humberto C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan s.  |  Overall Experience 
Rating:
5.0

Jean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!

Robert R.  |  Overall Experience 
Rating:
5.0

The manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.

ERIC P.  |  Overall Experience 
Rating:
5.0

I felt very safe any time I was at this location. All staff were very polite and helpful.

Jacqueline L.  |  Overall Experience 
Rating:
5.0

100 % recomendado.

Julio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christi J.  |  First Impressions 
Rating:
5.0

Good

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Majda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adriana r.  |  First Impressions 
Rating:
5.0

Very freindly people are working in Tampa. Loved my experience

Pierre M.  |  First Impressions 
Rating:
5.0

I would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you

TRUSHIELDA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Buck E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOVE W.  |  First Impressions 
Rating:
1.0

Mala atención,poco profesional

randel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carole L.  |  First Impressions 
Rating:
5.0

Customer service awnsome

gregory a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IGNITE MEDIA SOLUTIONS LLC. L.  |  Overall Experience 
Rating:
5.0

Very clean and safe! Excellent customer service!

IRASEMA I.  |  Overall Experience 
Rating:
5.0

The general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.

Isabella O.  |  First Impressions 
Rating:
5.0

professional

Lynette O.  |  Overall Experience 
Rating:
5.0

My movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn’t have to do that and I am grateful for his kind actions. This isn’t the first time I’ve used their services and this location never disappoints. All the employees I’ve encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.

Lashonda K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Amy R.  |  Overall Experience 
Rating:
5.0

Excellent staff and service - best experience I have ever had.

Jeffery D.  |  First Impressions 
Rating:
5.0

Wonderful service!

darrielle h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marshall M.  |  Online Move In 
Rating:
5.0

I always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.

Maria Patricia D.  |  Overall Experience 
Rating:
5.0

All staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.

Julie V.  |  Overall Experience 
Rating:
4.0

Great customer service

QUencia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
5.0

Travis was great. Very friendly and super helpful when I needed to change my reservation.

Christopher W.  |  First Impressions 
Rating:
5.0

100% recomendado.

Julio G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VeneGroup G.  |  First Impressions 
Rating:
4.0

Manning in the office was a bit sparse. I don’t know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.

JOE C.  |  First Impressions 
Rating:
5.0

Mr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍

Linda A.  |  First Impressions 
No reviews have been submitted for this location.

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