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Galloway V.Customer Reviews for U-Haul Moving & Storage at Westchase
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast in fast out for both pickup and drop off. Courteous staff.
Stephen P.Easy process to get and drop off….
Enedina P.Eli was super helpful in helping me change my pick up location to this location. He was very pleasant to talk to.
Doug B.As always great service and equipment.
Walter F.Everyone was very polite and helpful.
Patrick F.I like these place. I Will go back.
Orestes B.job well done
Thomas S.They failed to tell me there would be a $20 late return fee. I called to protest, but nobody answers. I normally get great service here, but am disappointed with them now. They could have told me at checkout , and I would have returned it by 5.
Dale R.When it rained the trailer did leak a little on my stuff and there is a longer wait time when going in some locations but other than that it's a great set up and works well.
DENNIS H.Very friendly
Luis Alberto D.I am a repeat customer at this location because they continue to do a good job delivering what the UHaul brand advertises.
Kathy H.Creo y tengo la sospecha de que me cobraron de más
TONY D.very good
Todd B.We returned a truck to this location about a month ago. There was a woman there who was not very nice at all but we worked with management and our interaction was short lived. When we needed another rental we decided to go back to the same location. They were extremely nice and helpful and we didn't see the last employee. Hopefully they got her out of that customer service role as she was NOT portraying a friendly representative AT ALL. We will be back. A simple smiling face can change the whole mood of an interaction.
Tasha H.Very helpful staff, Brian could answer all my questions and was a great help getting me started on my way
rowland K.There was one person working on an electrical issue checking in equipment while 2 people sat in the a/c saying it not there job to help check in equipment.
James G.I would like to suggest that the steering wheel, door handle/knobs inside were wiped clean before rental. Everything else was clean but I used a cleaning wipe to sanitize both. Helps prevent the spread of germs. All else was good. thank you.
Tracey A.It's hard to be impressive when we're talking rental trucks but this location was impressive. The ease to pick up and drop off is great. Especially the drop off. I pull off to the designated spot and an energetic and hard working young man met me there at the car to tally up my total and send me on my way. He's a great representative of the company!
Sawyer W.Attendant did a great job of helping me hook up the trailer.
John P.Uploading photos system needs improvement.
FRANCES R.Great customer service. Only thing was mobile app did not wanted to check me in other than that.
Wanda F.Keep doing the job. Customer service is outstanding.
Harold R.When it's late in the day, and someone says they will be back in less than an hour, it is rude to not advise if you will be closed within the hour. My telephone had 3% energy left and I have to fight with a mobile app and take pictures with my screen practically black. Uhaul is a necessary evil sometimes, but the company and it's employees never fail to disappoint.
Edward A.The staff is very friendly and helpful they are always ready to help a customer
Albert R.Well it seemed to me that there wasn't enough staff to help customers, I waited a half hour in line and finally got served. But other than that everything was great.
KENNETH M.The best customer service i have ever had
Albert R.I was overcharged 11$ for gas even though I informed the check out staff member that I did fill up my tank 3.5 gallons which correlated with the amount of miles I drove. I am frustrated as I should not have been charged the amount,and i took pictures of the tank gauge before I left the uhaul location. Even after showing this to the staff member, they overcharged. Please make this correction
sridhara S.I never got a copy of my receipt which was supposed to be emailed to me when I turned truck in...
Cheryl B.Check your trailers it rained so hard and the trailer flooded some of our stuff is ruined had we waiting over night to check we would have lost everything
ELIZIBETH A.Perfect customer service
walter R.Everything was great and everyone was very helpful any time I had questions. Price was fair and reasonable for the unit I had. Thank you. I'll kind of miss visiting..
Laura A. | Overall ExperienceEverything was great
MARY G.I would definitely use again.
Valorie T. | Overall ExperienceI love the service thank you Través have a great day
Claribel S.Connor is BEYOND rude! I will never visit this location again due to his customer un-service!
Nichole B.Well focused staff, kind ,thorough , and precise. One of the best out of there
Ronnie S.Shawn was very helpful! Van was super clean and The process was smooth
Christopher J.Since we moved from NYC to Florida we have had an used UHAUL until NOW! It is sad and disheartening that employees professionalism and customer care has completely disappeared from this UHAUL location. The failure by managers and employees to properly, effectively and professionally take care of issues has cause us to remove any all accounts and no longer do business with UHAUL. Further with same concept in mind we have also informed any and all those we recommended to do the same-as some have already notice the unsatisfactory situations. Please do not have this location manager call as I wish no longer to speak with him. Thank you
ANIBAL L. | Overall ExperienceThe staff was friendly and the equipment was clean and well- maintained. Pulled our trailer for over 1k miles without any issue.
Jason S.Fix the app.
Richard E.When my wife returned the trailer we rented, she accidentally pulled into the wrong rental return location. The employee called her an idiot. We will be thinking twice about renting from this location.
Michael S.There is never enough help at any U-Haul store.
Daniel S.I had to put a lot more gas into the rental truck upon its return than it actually used to get the gas needle back to where it was at the start of the rental. Not happy.
Brian C.Everything was great. Highly recommend.
Timothy G.when they made me the contract they never told me that if I delivered the truck on Sunday it would have an extra cost of 20 dollars!! It would be better to make things clearer, so that the client does not feel that his money is being stolen from him! my reservation was until March 15, I returned the truck on the 14th and they charged me!
YUNIESKYS A.I attempted multiple times to do the after-hours return thru the mobile website and each time I would type in my code to return the equipment it timed out and said session expired. Was attempting to do this multiple times to avoid the $20 convenience fee which I was told I would not be charged if I did the online return.
Alex D.Awesome service nice techs
Randolph N.When I called the rep to change to one way instead of returning it to the same location she asked me for the return location. I told her Ace Hardware in Ellenton. When I picked up the trailer I was told I had to take it to Sarasota which was a 30 minute drive from where I was unloading in Ellenton. I was not told this when I reserved the trailer.
Steve Y.Effective and efficient
ALLEN S.Everyone is very friendly and very helpful with all your needs
Heather C.Pre check in is a waste of time. The night before my rental I received an email that I could “save time†by scanning my license then, so I did. It also suggested checking in online so I did that too. I got to the location the next morning and I had to go through the whole process all over again of scanning my license and entering other information. After I did this it said I had to wait for someone to approve my information. That waiting screen took another 6-7 minutes to wait on, whole “check in†process took over 15 minutes as I'm standing outside the Uhaul store. Someone who walked in after I got there got their truck in half the time it took me to get mine. Lesson learned, online check in is terrible and takes a lot longer!!!
Anthony D.location and van exceeded expectations. Was in and out in less than 10min.
MICHAEL R.Fast service and friendly personnel working at this facility. Highly recommended.
Fred C.I am still waiting for my money to be refunded/corrected. I was overcharged for mileage on my debit card before use and the actual cost of rental still has not been adjusted. This should have happened immediately.
NANCY R.Mucha demora para entregar y te cobran los minutos que te osieron espéralo
FIDEL M.Best uhaul storage I have ever been to. That specific store need to be congratulated. Everyone was amazing
Amilcar D. | Overall ExperienceMoving to Florida and our new place was not ready yet. I needed a last minute storage solution on a Sunday morning. U-Haul had the solution at a reasonable price. Thank you!
Jamie H. | First ImpressionsVery easy process and helpful staff.
Tonya S. | Online Move InGreat experience. Terrific staff, esp. Travis.
Laurence M. | Overall ExperienceEmployees professional courteous
Gabriel M. | Overall ExperienceLots of spiders in the unit. It was an outside access and non-climate controlled unit, so not entirely unexpected. Just didn't expect so many of them.
JOSHUA J. | Overall ExperienceStorage facility is great and for the most part the staff is great. However, there are a couple staff members at this facility that are rude, unprofessional, and treat customers as if we are an inconvenience.
Donna W. | Overall ExperienceTravis was a great help very knowledgeable, easy to talk to and great personality he truly help me assist in Carl Mowatt's move. Sincerely Lynnette Perez 813-480_2048 lynnette_perez@icloud.com
Carl M. | Overall ExperienceThank you!
Soon P. | First ImpressionsJean was a tremendous help, very friendly and pleasant and answered all of our questions. He did a terrific job handling other difficult customers while helping me, and he did it with poise and gratitude.
Darren W. | First ImpressionsTravis es una persona excelente, siempre me soluciona problemas de almacenaje, renta de camiones y camionetas así como artículos de mudanza, cajas, tape, candados etc. El mejor socio para mi negocio
LUIS A. | First ImpressionsGlad to be nack
Donald F. | First ImpressionsWorking with Travis has been excellent. Their place is clean and fully equipped for your needs.
Kathy E. | First ImpressionsThis facility is extremely well maintained. The staff is very professional, helpful and friendly. I would not hesitate to refer anyone for your storage needs or rentals. A 10 out of 10 business.
MICHAEL P. | Overall ExperienceGood job guys!
No T. | Online Move InGreat and helpful staff
mark K. | First ImpressionsThe manager and staff are great.
Humberto C. | Overall ExperienceJean was terrific - a huge help! Moving is stressful and his knowledge and help were terrific. The online features of U-Haul are solid too!
Robert R. | Overall ExperienceThe manager Travis was ALWAYS very helpful and friendly. The entire staff were very professional at all times. I really enjoyed my storage experience.
ERIC P. | Overall ExperienceI felt very safe any time I was at this location. All staff were very polite and helpful.
Jacqueline L. | Overall Experience100 % recomendado.
Julio G. | Overall ExperienceGood
Michael C. | Overall ExperienceVery freindly people are working in Tampa. Loved my experience
Pierre M. | First ImpressionsI would like to say thank you to Travis he was excellent superb thank you so much for your hospitality God bless you
TRUSHIELDA H. | First ImpressionsMala atención,poco profesional
randel R. | Overall ExperienceCustomer service awnsome
gregory a. | First ImpressionsVery clean and safe! Excellent customer service!
IRASEMA I. | Overall ExperienceThe general manager Travis was amazing! This was my first ever truck rental and storage rental and he made the process so incredibly easy. Could not have had a better experience.
Isabella O. | First Impressionsprofessional
Lynette O. | Overall ExperienceMy movers could not fit all of my items in the storage space I chose. I walked around front, pulled the door and they had closed. As I walked to the car an employee came and let me in. Brian A., the manager I believe, hung around and set me up with another unit for my remaining items. He didn’t have to do that and I am grateful for his kind actions. This isn’t the first time I’ve used their services and this location never disappoints. All the employees I’ve encountered have been friendly and helpful. They carry my boxes to the car and all that. Two thumbs up Westchase Uhaul.
Lashonda K. | First ImpressionsExcellent staff and service - best experience I have ever had.
Jeffery D. | First ImpressionsWonderful service!
darrielle h. | Overall ExperienceI always have use u-haul for any storage needs. They are pretty good, however this facility and his manager Travis are specially helpful. I appreciate their kindness and dedication to a good service.
Maria Patricia D. | Overall ExperienceAll staff members at the facility had good attitudes and were helpful when communicating with them. Jean D. was especially helpful when checking in after a long move as well as helping us transfer to a larger storage unit.
Julie V. | Overall ExperienceGreat customer service
QUencia F. | Overall ExperienceI had paid for a full month, but only needed the unit for two weeks. They were unable to Refund the balance for the month that I didn’t use. That cost me over $125. I think this was very unfair. Great for them, lousy for me.
Ron G. | Overall ExperienceTravis was great. Very friendly and super helpful when I needed to change my reservation.
Christopher W. | First Impressionsthe staff is five star
DEREK G. | Overall ExperienceTravis is AWESOME I’ve been to this uhaul several times over the years. He goes above the call of duty to please me and other customers. I use this. Uhaul only because of the great service and respect Travis gives to me and others he is a great asset to your company
Diane P. | First Impressions100% recomendado.
Julio G. | First ImpressionsVery nice location, easy to access and very secure. The people there were great as well. I did have a very stubborn door that was sometimes hard to open but that is really the only thing I could complain about! I would use this location again if I ever needed storage or a truck.
steve B. | Overall ExperienceShout Out To Travis Russell and his Team @ Uhaul Westchase Location. Always Accomodating and Willing to Serve. Great Customer Care 🙏
Rosemary P. | Overall ExperienceUhaul rates are to expensive.. This location their alarm goes off periodically just to remind you that you have a heart and scares the crap out of you every single time. If you have weak heart, think twice about this location because it will put your medication to the test.
rhonda m. | Overall ExperienceManning in the office was a bit sparse. I don’t know if that was due to COVID or not. The first time I walked in, there was nobody there and I had to call out for someone a couple Of times.
JOE C. | First ImpressionsWe always felt welcomed by the friendly staff. Travis always went above and beyond. Keep up the great work.
Daniel W. | Overall ExperienceTravis Rusnell at the 11401 W Hillsborough Ave storage went above and beyond to make our experience incredibly smooth and wonderful! He was awesome and is the reason we will highly recommend UHAUL storage to all our friends and family! Truly an excellent experience and thank you so much to Travis for making it a pleasure and super easy! 🙏
Sherry L. | Overall ExperienceExcellent service
cjr s. | Overall ExperiencePrice is not very competitive, overall experience was awesome with staff here at this location. Always happy & helpful.
Melissa S. | Overall ExperienceI was given an extra three days by Uhaul with my trailer because I was having transmission issues on my trip from Az to Fl.. I return my trailer and still got charged 65 more dollars for it.
rhonda m. | First ImpressionsAt the last minute you changed my pick up location for my truck. The one I hooked it at, over a month ago, is where the storage unit was I needed to empty. You had a month to get it right. Bad!!!
Richard M. | Overall ExperienceThe only negative comment that I could make is the parking of rental box trucks too close to the unloading and loading area. Other than that my rental experience was awesome.
john h. | Overall ExperienceWas told I could access Storage 24/7 because it was outside. So drove up there with a car load at midnight to find that I couldn't get in. Really screwed me up here.
RICHARD D. | First ImpressionsThe staff at this location is top notch. We only need the facility for 3 months for Peak Season here at UPS but we will definitely, rent here again next year! Thanks yall were great
Elizabeth G. | Overall ExperienceVery professional John went out of his way to meet my every need in storage unit and vehicle rental
David B. | First ImpressionsThank you for all the great years!
JILL B. | Overall ExperienceAwesome
Kevin G. | Overall ExperienceNA
Alexander C. | Overall ExperienceEveryone with whom I dealt was helpful and courteous. Brian was especially helpful and friendly. The Management and staff at this facility are exceptional.
alyssa c. | Overall ExperienceFriendly staff. Easy access to come and go. Carts to help load. Great!!!
Jeffrey L. | Overall ExperienceEfficient and friendly staff. Clean and convenient storage units.
MArie D. | First ImpressionsWe have used this facility on multiple occasions for various reasons and they have always come thru for us.
Kurt K. | Overall ExperienceGreat
veronica e. | Overall Experiencefriendly fast service
Jeffrey L. | First ImpressionsExcellent service
yosmel l. | Overall ExperienceExcellent customer service
MARIE K. | First ImpressionsFriendly staff and clean facility
Jeffrey K. | Overall ExperienceFriendly staff
Pfizer I. | Overall ExperienceMr. Rusnel was very professional, courteous, and knowledgeable and pleasant to work with. His customer service is on and above when explaining how the storage world works. Great job and thank you! 👍
Linda A. | First ImpressionsTravis and ALL of his staff are amazing. Really, these guys are BEYOND professional at all times.
John H. | Overall ExperienceFiled a complaint with corporate as I ended my lease 5 days after I made my last payment and you want to keep all of my money and not refund me the pro-rated amount.
Tammy C. | Overall ExperienceA great experience as soon as we walked in the door. Very friendly and attentive. We would recommend to everyone.
Jeffrey G. | First Impressionshad a pleasant experience
Roger J. | Overall Experiencestaff was the best.
Michael B. | Overall ExperienceTravis was patient and accommodating for my requests to view multiple units over several days...he truly cares about your total satisfaction.
JOHN P. | First ImpressionsThe treatment and help was great.
Jon M. | First ImpressionsYour rental agent was awesome. It was a busy morning being end of month. He took the time to make it a great experience.
Michael B. | First ImpressionsMy income expires on March 3 and my money was withdrawn ahead of time...
alex f. | Overall ExperienceI had two 6 foot leather couches that I had to throw away because they had mold. I asked how could this happen the workers said it can happen if the air is on to cold or to hot. I deserve to be paid.
MIRIAM A. | Overall ExperienceBEST UHAUL FACILITY IVE EVER SEEN.
Carol H. | Overall ExperienceThe facility was secure and we had no issues accessing our RV whenever needed.
Denise S. | Overall ExperienceThe team was very helpful during a very stressful time. Adam and Danielle were great! Adam in particular went above and beyond to address the needs of my family, making recommendations, etc.
miashillene a. | Overall ExperienceVery informative very cooperative very accommodating Customer service was over and above. MANAGER WENT OUT OF HIS WAY to help at a crossroad in my life. Everyone should be so kind. Thank you so much!
Micheal D. | Overall ExperienceStaff was always courteous & facility well kept. Very helpful when changing unit size as well.
Jenie P. | Overall ExperienceLocation is excellent, I never had an issue with the storage unit or facility. Anytime I needed assistance, the staff was very helpful. I would recommend to others.
JANEEN M. | Overall ExperienceAll staff there is very friendly and very helpful. Well kept, neat & clean.
Melissa S. | ReservationEveryone is always helpful. The place is spotless easy to get in and out. I felt like my items were kept in very good shape. I rented two years from your facility. I will use your facility again.
cynthia k. | Overall ExperienceJust paid my storage account last week and then totally moved out yesterday. There was no refund due for unused days
ASHLEY G. | Overall ExperienceTravis has been fantastic through our whole process. Very accommodating and always available. Made our experience pleasant.
JASON M. | Overall ExperienceStaff was very engaging and helpful with all my questions. My first experience in getting a storage unit and felt it went very smooth
MANUEL C. | Overall ExperienceShort stay, limited use and dealings with staff very satisfied with what I did experience
PATRICIA M. | Overall ExperienceThe staff was wonderful...helpful and very good to me...in my stay ... I love the girl who wears an ear ring on her lip...she was absolutely outstanding and helpful...the best customer service
TABALY G. | Overall ExperienceI stored stuff here for 4 years, and at move out everything was in surprisingly good shape! I hope to be moving back to FL someday so I may be using you guys again!
ANDREW C. | Overall ExperienceTravis Rusnell, General Mgr was very easy to understand, thorough and a pleasure to work with. Thanks! TED
THEODORE S. | ReservationRented a small storage unit it was very easy to access and clean.
Margaret d. | Overall ExperienceHorrible place. Not willing to help me out in a difficult time. Manager extremely rude.
JENNIFER L. | Overall ExperienceThank you!
sylvia c. | Overall ExperienceConvenient location!
VALERIA A. | Overall ExperienceNo additional comments
Nick S. | Overall ExperienceThank you to Travis for helping me get my truck and storage unit straightened out! Much appreciated!
JASON M. | ReservationYou need a patron dumpster because sometimes thing brake when your moving and it’s not fair from them to transport the broken objects like a mirror across state to dispose of it.
Wayne W. | Overall ExperienceExcellent
TODD B. | Overall ExperienceThe gentleman that helped us was super friendly and helpful.
Estela O. | Overall ExperienceI wished the storage unit was swept out is my only comment.
Lisa D. | Overall Experience.
JIMMY V. | Overall ExperienceStaff was GREAT
John H. | Overall ExperienceIt was what I expected. Safe and secure.
patrick c. | Overall Experiencevery friendly...answered all my questions
PATRICIA M. | Reservation.
WILLIAM B. | Overall ExperienceGreat experience!
david C. | Overall ExperienceGreat place
michael b. | Overall ExperienceYour staff changed my lock, When I asked if it had been changed the guy at the counter had an attitude and said “no we don’t do that”. When in fact UHaul did change it. Worst customer service ever!
benjamin s. | Overall Experiencegreat staff
dave m. | Overall Experience