Customer Reviews for U-Haul Moving & Storage at Western Ave

2,005 reviews

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service by your staff

THOMAS M. 
Rating:
3.0

Have at least 2 people on so customers don't have to wait for truck unloads and encounter rude clerks during it.

ruth M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Storage seems very secure, yet accessible. It was very clean inside, and warm enough to keep things from getting damaged.

Lara D.  |  First Impressions 
Rating:
2.0

Had few issues.One I was told could come early truck would be there.It wasnt.I don't like animal hair and it was everywhere in cab of uhaul.I also had a trailer that lights kept going out on ,plug was fine.The location is not checking things enough.I had rented trailer from same location week before and was sold a plug adapter which I was charged wrong .It was 8 something yet I paid 13ish but dont have reciepts so stuck with it.I know everyone is short staffed but as I waited for truck there was at least 4 more same size parked on lot.Will not be returning to this location.

Joseph A. 
Rating:
2.0

Cannot adjust mirrors, which creates a hazzard when trying to switch lanes. Can only get insurance or pay for whatever damage they claim. Customer service was not professional. I asked for what thebfinal cost was. O was told one second and walked out. No additonal comment. Just peaced out and came back 3 minutes later like i was an inconvenience.

TRAVIS N. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Joshua was very kind and helpful today. The weather was a bit unsettled, but he helped me move my equipment to my truck and checked the mileage and finished my transaction at the truck. He was so helpful and courteous. Great Job! Thank you

VICKI D. 
Rating:
3.0

Customer did not leave a comment.

DORRITA M. 
Rating:
1.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

JESSIE E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

I thought things went quickly and very smooth. Associate was friendly, helpful and great to deal with.

RONALD Q. 
Rating:
3.0

I do not believe the truck was cleaned in between people using the vehicle. The people at Uhaul gave me the truck with ~1/4 of a tank and I returned it with > 1/4 of a tank. They originally claimed I returned it with 1/8 of a tank, charging me and extra $30. If I did not check my receipt this would have went unnoticed. I called and they fixed the issue for me but this seems like an easy way for Uhaul to make some extra money off of people... Also one of the tires was about an inch higher than the other tiers and it was difficult to get traction with the vehicle.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Excellent in store service. The Uhaul rep was very good.

ROGER L. 
Rating:
4.0

Way to expensive. Paid $89 to use it for 2 hours and drive 60 miles

ALISHA D. 
Rating:
5.0

It went well and everyone was very helpful. When i needed to extend my use of the truck, it was easy.

AMBER S. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

JORDAN D. 
Rating:
1.0

This is a horrible location. They attempted to charge me for after hours fee when I dropped off my truck 2 hours after my pick up making it 5:30pm their app was not working and they charge me for being dirty when all I pick up was a new snow blower from the store and a pallet of pellet and everything was removed all that was left was maybe some water on the floor if that we cleaned. I had to report it to my credit card a dispute. Sad that I had to do this but Shane would not send me his evidence that he said he had. Never will I rent from them and I will make sure to let everyone know that this location suck. I rented from U-Haul several times before out of state and within the state first time having issues with U-Haul.

RAY A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN E. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Rented from this location many times. Always a great experience.

STEVEN A. 
Rating:
5.0

attendant was very friendly

MICHELE G. 
Rating:
5.0

Nothing need. Friendly fast and courteous service.

Michael L. 
Rating:
4.0

Person who checked us out was excellent. Fast, pleasant and helpful.

Jerome B. 
Rating:
5.0

Great service, very kind guys and easy to work with. An asset to the company for sure.

RICHARD H. 
Rating:
4.0

The whole rental experience went very well.

BRIAN C. 
Rating:
5.0

I have rented UHaul over the years of moving. Never had any problems with any of there vehicles. Rented the cargo van this time. Easy to handle, and drive. Loading was easy. Great vehicle.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

TANYA A. 
Rating:
5.0

The young man was very polite and made sure everything was ok with the trailer

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Tina K. 
Rating:
5.0

Everything went smooth and as expected

GARY H. 
Rating:
4.0

Good service, the truck was a little off, probably old..? Made a lot of noise that makes me very nervous.

YOKO A. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY Z. 
Rating:
4.0

Customer did not leave a comment.

Lindsay M. 
Rating:
5.0

I use U Haul quite often for work. As long as I receive the correct vehicle requested, the Check In and Check Out time is reasonable, and I receive a printed receipt, then I don't have any problems.

ALAN B. 
Rating:
1.0

Staff was not helpful in research into account and charges related to the account, told to call customer service as they sat and watched, refused to service after being asked to look into charges nobody could seem to find that was linked with a reservation # and order #. Why would a company provide a customer with such reference numbers if you have no way to research with them, gives your customers and future customers a false sense of trust in company that refuses to stand by their word and then refuses to help a customer when they are being told they are rude for inquiring. I’m allowed to be frustrated that my confirmed reservation was cancelled and charges from UHaul on my debit card could not be located and refused to give the merchandise purchased without the researched receipt. Bad customer service for such a high priced storage unit. Let’s hope the rest of my interactions through out this process improve.

Jami L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The customer service staff are excellent. They were friendly and efficient at the initial booking, pick up, and drop off. Brianna and Cassie were both helpful and friendly. Brianna answered questions and helped book an installation for lights to my uhaul hitch. The Augusta personnel are the best I've dealt with in any uhaul location and competitors I used in the past.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
3.0

I set up a appointment on uhauls website and was confirmed for that day, i called to verify a few days before and was told they had received the parts but did not have anyone to install, so we reschedule and was told we had to drop off and it would take 2 hours 6 hours later it was done, but they could not find the ball. I was very disappointed with the service.

lawrence N. 
Rating:
5.0

Easy drop off.In & out in no time.

Cheryl H. 
Rating:
5.0

Uhaul is a great company to work with. I have rented trucks from them numerous times and it is always hassle-free. Recently rented a climate controlled storage unit from them and it was also a great experience. They keep the building clean and secure. Very customer oriented company.

SHERYL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Check tire pressures on all vehicles before they are rented.

PAUL W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Drop off was so easy and fast , could get right back to opening boxes lol which I bought at uhaul

MARK M. 
Rating:
5.0

Process of renting and drop-off was very easy and quick. Staff was very friendly.

Marjorie M. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Quick an easy with ordering online

Paul B. 
Rating:
5.0

Everything was impeccable.

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

It was fine pick up and drop off went smoothly truck was clean and in good working order

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

The service is always good. The truck was horrible. It over heated, kept stalling and it was all banged up. I think you should scrap it.

SUSAN D. 
Rating:
3.0

Customer did not leave a comment.

Kristina S. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

bobby R. 
Rating:
5.0

Great experience, service and equipment impeccable.

susan P. 
Rating:
5.0

You need more staffing. When I arrived there was one gentleman on the counter working with 4 people in the store. It made my time to serve (and others) far too long.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

JAN B. 
Rating:
1.0

Absolute worst uhaul experience ever.

SIMON L. 
Rating:
5.0

Great place!

COLON C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
4.0

We had to use uhaul boxes because our storage unit reservation was not available despite calling days before to confirm. This was after our truck was not available after putting our reservation in with plenty of time.

SARAH G. 
Rating:
3.0

Honor the online rental contract when you pick up your truck. Don't delete and add options

LENNARD G. 
Rating:
5.0

Very difficult to see in back of van through rear-view mirror because of metal divider from cargo area. Would recommend a plexiglass panel for unobstructed viewing.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK D. 
Rating:
4.0

Equipment was not available at scheduled time. A heads up would have been appreciated.

JONATHAN R. 
Rating:
5.0

They got me in and out quickly!

Craig L. 
Rating:
4.0

The hitch installation was excellent... the only problem is that the salesclerk that presented the bill charged me double what it was supposed to be! What was supposed to take 2 hours at most was billed as 4 hours. I challenged the amount and after checking with someone else he reduced the price by 50%.

Mark F. 
Rating:
3.0

Customer did not leave a comment.

Jesse C. 
Rating:
3.0

Customer service needs to be improved on. Every person I talked to was very rude. The only one who was friendly was a young man who worked at this location, I don't remember his name. Everyone else was very rude.

Dillon V. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Keep up the good work!

PAUL G. 
Rating:
2.0

Well I rent from you every week for my catering business, typically two trucks at a time. I keep getting a piece of shit vehicle that can barely shift with hills!! And this week it has a bad belt or something. It could be heard for a ways. I asked to switch and he was like nope. I was embarrassed to arrive at a $30,000 wedding with a horrible truck! The GM is way too immature to be managing the entire facility!

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
3.0

Their computer was working poorly. Sent me a text message with the trailer damage that I never received until I was well away from the location and the link had expired. If it was something important they should have reviewed while I was there. Too much technology that should work better!

ERNEST N. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
1.0

Did not have the truck we reserved well in advance.

NICHOLAS S. 
Rating:
5.0

Cassie at Uhaul Augusta was fantastic … she should be promoted.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMSTEVEN S. 
Rating:
5.0

Awesome staff

Tammy W. 
Rating:
3.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Alison M. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

I think that the crew at the Augusta location were really professional. They deserve a high five .

Jarret P. 
Rating:
5.0

The check in process seems to be a lot of reviewing what you requested online. This could be made smoother. The truck and trailer were great service was great and the check out process was smooth.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
5.0

Thanks for being easy and convenient

Manoo D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dexter B.  |  First Impressions 
Rating:
5.0

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Online Move In 
Rating:
5.0

Good service and very helpful

Corey A.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable.

karen c.  |  First Impressions 
No reviews have been submitted for this location.

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