Customer Reviews for U-Haul Moving & Storage at Western Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Western Ave

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RICHARD R.
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Customer did not leave a comment.

Wendy B.
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There wasn't any real obvious places to park the return truck and trying to return the truck through the app wasn't working. But the young lady that help me inside the location was great and made up for the rest.

Valerie C.
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Everyone I spoke with at this location was very friendly and accommodating.

Brian C.
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Customer did not leave a comment.

duane W.
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Customer did not leave a comment.

DANIELLE R.
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I've always had great customer experiences with this location

LYNN MARIE K.
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Everything was fine except not enough mileage given when I had to drop the truck off approximately 35 miles away from my home at a uhaul location. Another plus would just have the vehicles full of gas, it would just be easier then trying to match the amount you left with. Friendly and helpful team. Thank you.

SANDRA P.
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The trailer was very dirty had cement on the floor

George S.
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Wonderful experience. Great way to move a boat twice a year. Will be back in the fall. Cost was very reasonable. Maybe a quick review of controls would be helpful. Driving and trying to find adjustments was not safe. George from Maine.

Rodney S.
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Customer did not leave a comment.

CLAYTON S.
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Customer did not leave a comment.

Ginny B.
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The employee should have told about the tow option. I had the truck in tow mode which made it hard to drive

ALLYN F.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Cindy D.
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I had a decent experience they didn't have it ready and waiting I was handed a key and had to go out and find it myself, and then it ran but it sounded like it might fall apart it squeak and it seemed to have a hard time to go.

William Scott K.
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Vehicle was very old and not in great shape. Both the loading door and ramp were very difficult to operate. I am not sure if lubrication would help or if a deeper repair is needed. The staff at the facility was excellent, but y'all really should retire trucks that old

RAFAL H.
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Hire more help for the location . Lots of waiting around .

Jessica D.
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Rental agent could have been more attentive. When we returned waited in the truck for at least 10 minutes. Agent claimed he didn't know he was to come out when we pulled in to return truck

David T.
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Very minor, but there was another trailer blocking access to mine when I arrived so I had to wait a couple minutes for someone to move it. You knew I was coming at 10:00 so could have move the trailer before I arrived.

ALAN P.
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Customer did not leave a comment.

ROBERT L.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Stephan D.
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Great signage made return simple.

STEPHENIE J.
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Customer did not leave a comment.

Matthew G.
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Customer did not leave a comment.

JUDY H.
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The woman who helped me, whose name I can't remember, was working all alone that day. She did a great job, and had her hands full taking care of everything in the store, including cleaning. She was very polite through the whole process. Much appreciated. Customer service truly IS everything ! :-)

Peter W.
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Very friendly texh

ERIC S.
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Customer did not leave a comment.

LYNN-MARIE K. | First Impressions |
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Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LISA G.
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Excellent and Friendly Service

DANIELLE R.
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Always pleasant and professional

Leslie P.
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Customer did not leave a comment.

JOSEPH H.
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Customer did not leave a comment.

Donald M.
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Young man was very friendly! Very knowledgeable and professional! Hooked up the trailer and was super nice.

WAYNE A.
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Customer did not leave a comment.

KEITH S.
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The customer service was terrible when I returned the truck I rented. I returned the truck an hour and a half late which I understand there are fees for that. This was not my issue. I pulled into the return equipment spot and took my belongings out. Not once did the guy come out to check on me or the vehicle. The next thing observed the lights went out. It was 7 pm and I observed him walk through a door into the garage. Meanwhile I am still in the parking lot. A woman walked out of the garage and I asked for some help and she didn't work for the company it was his wife. At that point I was online and followed the return instructions. I was not happy with his bad customer service.

LYNN MARIE K.
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Could use another staff member, only one on duty? Did have to sweep out, broken glass when I got home. Have rented here before and the staff overall ar very helpful!

Bill P.
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Customer did not leave a comment.

KENNETH R.
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The people in the store are rude discurteous and unwilling to help. My wife and I have spent a lot of money with this company personally not to mention with my father in laws business. Safe to say my family and I will be looking for alternative means for our needs.

KEVIN A.
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Customer did not leave a comment.

JEFF D.
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Customer did not leave a comment.

Michael E.
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2020 Chev. Express van was a flawless performer. nimble in traffic and powerful enough to easily pass or merge.

HARLEY V.
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Everything went smooth the customer service at U-Haul is amazing and I sure will recommend this company in the future thank you Hall

PETER C.
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The 26 foot truck I reserved 3 weeks in advance was not available. I only discovered this when I called at 4 pm to confirm pickup. At that time I was told there was one 45 miles away and that I could go get that one for a reduced rate. Seriously? I ended up with a 15 foot truck and didn't complete my move. I had to argue to get the $50 reservation guarantee refund. If they had just originally apologized and I wouldn't have been so upset. But to tell expect that I would drive a 90 mile round trip to pick up the truck i reserved at that location is totally ridiculous.

Russell C.
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Customer did not leave a comment.

Pamela F.
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I returned my truck a day early. Was asked if they could email me my receipt. I agreed to have it emailed. Two days later someone from this location called me at 7:00 am to ask me when I was going to return my truck. Let them know I returned it 2 days before. When he asked who I returned it to, I checked my email and never received the email. I will never use uhaul again and will let everyone I know about my experiences with Uhaul. I paid $200.00 to get treated like this. NEVER AGAIN.

MARY S.
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The truck loading door was hard to lift and got stuck a couple times, so needs some repair/maintenance. Otherwise the truck was clean and ran great. The service at pickup and checkout was excellent!

Kevin S.
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First truck was broken. Trash in both trucks. Bill was wrong.

Brenda K.
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Customer did not leave a comment.

Linda F.
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Staff was friendly, fast, efficient!!!! Great service!!!

RAYMOND L.
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Customer did not leave a comment.

ERIC S.
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Customer did not leave a comment.

BERNARD G.
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Customer did not leave a comment.

Molly B.
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Customer did not leave a comment.

Benjamin K.
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would have been nice if employees were wearing masks

MELISSA O.
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The customer service by the manager and his staff was great they went above and beyond to make my rental experience top notch. I would highly recommend the Augusta maine location to everyone.

Heather J. | First Impressions |
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Customer did not leave a comment.

TINALYN C.
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Very helpful, efficient, professional service.

Thomas S.
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Colin was cheerful,competent and helpful.

MAUREEN C.
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When calling the store I was on hold for over 20 minutes and when someone actually answered, it was not someone in the store itself but a U-Haul answering service type thing. I needed to talk to someone directly at that specific store for a specific question. The person I spoke with made me wonder if they really knew the answer to my question. Everything did work out, but I'm not sure why the phone doesn't get answered at the location being contacted. This is not the first time this has happened.

Claire L.
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I was completely satisfied with the service. Personnel was extremely professional and accommodating.

Jamie L.
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All employees are great

KYLE W.
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All around poor experience , declined insurance they charged me 10 bucks for it anyways , when I went to pick up the guaranteed rental I booked online he said he didn't have the truck I said well the website said you owe me 50 bucks as it was supposed to be a guarantee and not only that I could see the pickup truck outside and he tried to offer me a a moving truck instead. He changed his tune after I brought up the 50 dollar guarantee and guess what? The truck was magically available after I said that. They gave me the “managers number “ guess what ? Went to the general line and hold time was 10 minutes plus. Junk experience and you should be ashamed to do this to a customer.

Kenneth M.
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I don't have any recommendations, I was satisfied.

Thomas L.
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There is little competition in Augusta Maine. The equioment was old (112,000 miles) but servicable.

Tyler W. | First Impressions |
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Customer did not leave a comment.

Kerry P.
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I say leave it alone ... don't mess with prosperity. Thanks for a very pleasant experience!!!

Pieter D.
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Customer did not leave a comment.

Shawn M.
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The dude stopped eating lunch to check us in

ADAM S.
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Customer did not leave a comment.

EDWARD R.
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Excellent place to conduct business with

Maureen C.
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Customer did not leave a comment.

DIANA M.
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Customer did not leave a comment.

TAWNIA T.
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Act like you care about the customer. Both employees acted like they didn't want to be there and as if we were annoying them by asking them questions or voicing concerns. The truck was dead when we tried to start it and the employee was less than thrilled to help us out. Very dirty truck as well.

Nicholas R.
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Customer did not leave a comment.

Dexter H.
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Customer did not leave a comment.

Danielle B.
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I was supposed to have a 26 ft truck and they called me and said that it broke down. I said well I have a lot of stuff to move and my time is limited. He gave me a smaller truck and gave me more time at no additional cost, which was accommodating. I get in the truck and the floor was nasty, and they left an appliance dolly in the back of the truck which I didn't order. When I returned the truck the rep was so unprofessional and didn't care that the truck wasn't cleaned and didnt care about my concerns with covid.

Bernard M.
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Customer did not leave a comment.

Trina R.
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When I originally reserved the truck online it for the 20' truck for 8 hrs. My time was changed to 5 hrs without my knowledge and then the truck size was changed to 15' by that location at the last minute and again the time was changed. The truck size being smaller than expected ruined my whole moving day plan, making us late for everything including the drop-off time. To say the least, I was not at all happy with the situation and to top it all off not all the employees were wearing face masks like they were supposed to. Not a happy customer.

Valerie C.
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Both gentlemen at the shop were very helpful! I needed a 6x12 trailer and they were able to secure one for me for the week! Thanks so much!

Diane M.
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Customer did not leave a comment.

Molly B.
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The only thing I would say is don't let someone who is not trained fully work by themselves because that's how he rented me a storage unit that was already rented out! They did go good for it and reimbursed my money and gave me first months rent free on the two that were available. Other than that, my experience was great.

Gordon M.
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I feel like the guy working there was doing a good job. Maybe under staffed. Seemed like he was being pulled in many directions.

Jerry T.
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Customer did not leave a comment.

ROBERT H.
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Smelled of Pot the back smeeled same way window so dirty hardly see front end felt like going to fal outi said something and the two kids working there just laughed it off what a joke never again will I use uhaul

Nathan B.
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Customer did not leave a comment.

Tonia L.
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Customer did not leave a comment.

Heather P.
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The truck I got was very beat up, and I felt as though it was going to break down at any moment... Although clean, I would worry about getting stranded in it for a further move than just in town. Overall great experience with the rental and ease.

MICHAEL L.
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Customer did not leave a comment.

Brian S.
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Everything was great would absolutely go again!

John D.
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Customer did not leave a comment.

Susan F.
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Super easy-in and out service!

Lee R.
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I was very well satisfied with the whole process. Staff were all very polite, cheerful, and professionally anxious to help and get you on your way Lee Richards .

AMY H.
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Customer did not leave a comment.

James C.
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Keep up the already good work.

Ashley Z.
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Customer did not leave a comment.

Paula C.
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I rented six pads for packing furniture, when I got home I discovered that I did not have them. I had to drive all the way back (30 miles round trip) to get them. That was disappointing and time consuming.

Gerald J.
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Worst experience ever. The equipment was downright dangerous and the hitch they installed failed within 200 miles resulting in me having to find a place to get it fixed and me paying for it.

Michael M.
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Customer did not leave a comment.

Debbi W.
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Customer did not leave a comment.

Valerie C.
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Customer did not leave a comment.

Bethany M.
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Customer did not leave a comment.

Kirk A.
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1) Reduce the wait time to talk to a person. 2) Pro-rate the Ubox monthly charge.

Katie S. | Overall Experience |
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Customer did not leave a comment.

Jasmine W. | Overall Experience |
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Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Melissa L. | Overall Experience |
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Excellent service! Helpful and friendly!

DESIREE K. | Overall Experience |
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The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K. | First Impressions |
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I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.

MARK D. | Overall Experience |
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very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

Sarah C. | First Impressions |
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I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Anthony G. | Online Move In |
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Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

John M. | Overall Experience |
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Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

Sandra B. | First Impressions |
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Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

CHRISTOPHER G. | Overall Experience |
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Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

Cathy G. | Online Move In |
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Customer did not leave a comment.

ryan i. | First Impressions |
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Customer did not leave a comment.

Corey A. | First Impressions |
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Good service and very helpful

Jessica H. | Overall Experience |
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Worked well for my needs

GEORGE G. | Overall Experience |
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I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

Tina C. | Overall Experience |
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Easy access & great experience

Leslie L. | Overall Experience |
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Once again, everyone was friendly and helpful.

Susan E R. | Overall Experience |
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Very helpful and pleasant staff.

Katherine E. | Overall Experience |
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My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Ruth C. | First Impressions |
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Best service and very polite

PATRICIA S. | Overall Experience |
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The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

JON L. | Overall Experience |
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Great staff

Laura B. | Overall Experience |
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I had no issues with Uhaul and will always use again if needed.

Melarys C. | First Impressions |
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It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!

karen c. | First Impressions |
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Very helpful and knowledgeable.

Joanne C. | Overall Experience |
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Always have a good service

Tiesha B. | First Impressions |
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I appreciate the help and friendliness of all staff all around good people.

JOHN K. | Overall Experience |
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Nice place but the rates increased so real times in less than 2 years.

Heather H. | First Impressions |
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The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Phillip S. | Overall Experience |
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Everyone at the Augusta,Me.store was great!

JENNIFER M. | Overall Experience |
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The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

jasmine n. | Overall Experience |
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Very friendly and helpful employees.

ROBERT H. | Overall Experience |
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The storage unit worked great and would rent again if we ever need another one. Thanks

GEORGE H. | Overall Experience |
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1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,

Sara P. | Overall Experience |
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I was very pleased with the Uhaul experience. The staff was wonderful.

Justin B. | Overall Experience |
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GTG

Brian M. | Overall Experience |
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Great place

pete t. | Overall Experience |
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I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete

dustin w. | Overall Experience |
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Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.

Benjamin K. | Overall Experience |
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Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.

No reviews have been submitted for this location.

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