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ALAN RCustomer Reviews for U-Haul Moving & Storage at Western Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both augusta and auburn location went above and beyond. I was running late in augusta they were super polite, helpful, and understanding. In Auburn they were super expedient, helpful, and caring.
Candace B | Overall ExperienceI had a great experience at the Augusta Maine Uhaul facility. The staff was knowledgeable and helpful in our move.
Angelina W | First ImpressionsExpensive but understandable because of the good quality.
Laurie T | Overall ExperienceThe card readers at the loading areas never worked. Getting into the storage area was a hassle every time.
Judith W | Overall ExperienceBrianna was wonderful and patient!
AUGUST U | First ImpressionsBriana was wonderful!
darin d | First ImpressionsCourteous & competent! Thank you!
Edward D | First ImpressionsUhaul is difficult to get by phone when needed.in the 4 years i had my storage unit,my price went up about 4 times. This is ridiculous. If I could've found a closer and more budget friendly storage unit earlier I would have transferred long ago.otherwise everything else was great
Melody T | Overall ExperienceGot me in super quick, were extremely helpful, professional and it was affordable. Thank you.
Christopher S | First ImpressionsI very much appreciated that the staff was willing to work with me from beginning to end. The staff is kind and helpful.
Nancy D | Overall ExperienceMost workers don’t handle the software and business well. Recently, I had to wait a long time. Current manager(Brianna is very good).
WILLIAM M | First ImpressionsThank you
Susan D | Overall ExperienceI never sent a request to move out! I called my location and spoke to general manager. Very disappointed that this was not corrected. I was informed on May 28, 2024, it was an error and the unit next to me moved out. Informed they will fix the issue. Sent emails that I'm vacating and surveys. But don’t see no emails they’ve fixed the mistake they’ve made! Just an FYI- if I’m moving out I’m going in person to notify them! Really disappointed that this issue was corrected as of May 29, 2024. This issue needs to be fixed, for what I’m paying for an over priced unit with no lighting to see inside the unit to store items properly.
Barbara m | Overall ExperienceVery nice facility.
JODY H | First ImpressionsThe card consistently was unreliable. It did not work 50% of the time.
Joseph G | Overall ExperienceI wish the unit was larger
NANCY F | First ImpressionsI had lost my key to my unit, I was told i could have a supervisor cut the lock for me. They did not give me a time/day that they could do it only they'd call me when they can. I didn't hear for 10 days, so i called. They told me again, they didn't have a time but to call again in a few days, so i did. I got someone else who was incredibly irritated that i was calling to have someone cut the lock, and repeatedly told me that wasnt something they did. I tried to explain someone else had already told me that they'd do it. She eventually agreed to have someone cut it. Again i waited for 10 days, heard nothing and then whenever i called no one answered. I finally got ahold of the same individual who told me it couldn't be done and after almost a month of a run around she told me its just not going to happen. I eventually paid for someone to cut the lock however there are no outlets in the storage facilities so he essentially had to smash the lock off. I would give the communication of this facility 0 stars if i could. Won't be doing buisness here if I can avoid it.
Jordyn M | Overall ExperienceEmily was very helpful, patient and gave clear instructions. I would give Emily the best rating.
Joseph G | Online Move InVery disappointed that my unit reservation was not honored. I was told there were no more units available in the size / price I reserved. I was offered a larger unit at the *standard* price. Since U-Haul did not honor my reservation, you should have at least honored the price on my reservation. Otherwise, this is just a game U-Haul is playing because finding an alternate storage provider in the area with the desired size and price is impossible to do on the day of move-in. I do not understand the purpose for U-Hail to offer unit reservation if they are meaningless… And giving me a free lock is ok, but I didn’t ask for one, nor did I need one. I had the lock that I purchased from UHaul in May (plus the one I had purchased in May 2022). Further, the unit I was given had a rat poison container inside. Why would I want to entire rats to come in to my unit?
Mark M | First ImpressionsGreat storage in a pinch and easy close out process. Wish they had better dump options broke furniture ugh.
ALEXANDER T | Overall ExperienceWould be my first choice if and when this service is needed. Very grateful for your facility.
Vishnu N | Overall ExperienceVery kind people who helped me througha rough time in my life. Will definitely recommend. Thank you.
Allison A | Overall ExperienceOften times, the staff did not seem to know what was going on. I called and spoke with Aiden who told me it was OK for ABF trailer to be delivered to the site and left overnight while I loaded it. Then Brianna refused to allow the ABF trailer to stay -this exacerbated the stress in my move. I’m also concerned because I was told that with each U-Haul truck rental, I would receive one month of free storage. Seems silly to me that the rule is Storage in one facility is not allowed. but what if that is what your customer needs?
susan f | Overall ExperienceProcess to secure the unit online was inconvenient and time consuming. The pictures wouldn't load and the whole process took some time. Then I got charged double price of 99.95 when I only asked for 1 month. I called and they said they didn't see 2 charges but the money has already been taken out of my account. So it's my loss i guess. Not fair.
morla c | Overall ExperienceOverall a good experience. I have two critiques that made this a 4 star experience rather than 5 star. 1) I had a upper level locker which required use of the portable staircase. The opening at the top of the staircase was too narrow to easily passing U-Haul medium and large boxes into the locker. Therefore, we had to lift the boxes over the rail. I would have expected the staircase to be designed to the dimensions of the U-Haul boxes. 2) The units are billed by the month, and the rate is not prorated if I move out mid-month. I went one week past my bill date, but paid for the whole month. I'm sure they rented out the unit after I moved out and effectively collected double payment for the last 3 weeks of the month. I leaves a bad taste.
MICHAEL C | Overall ExperienceI did not like driving into the U-Haul driveway, towing my vehicle after a six hour trip, and not knowing who to talk to for assistance. There were several staff people there unbeknownst to me as they had no uniform or T-shirt, indicating that they were employees.
susan f | First ImpressionsNeed to have more people especially in the Augusta I haul. Over all it was a good experience.
Jennifer P | Overall ExperienceOne employee I would never want to deal with again. He did the rental truck return check. I’m not sure that I wasn’t still overpaying. He tried to add a $18 fee for the gas tank amount. The truck as returned just under full as what it was when I rented it. He tried to document 1/2 full tank. This guy was not pleasant in any way, was very arrogant! The other employee was very professional and verified that the gas tank was as I said. I’m sorry for not catching his name or the other guys name. One should be terminated and the other should get a raise. My complaint is of the rental truck and not the storage rental.
Betti-jo s | First ImpressionsVery clean and staff were friendly, the staff were not well trained, however. I’m used the system, so I assisted in locating available storage at the facility. Also, I helped them navigate the check-in process… I am happy with the convenience of the storage and rental vehicle(s) at this facility.
William F | First ImpressionsThe best customer service I have ever had
Marquesia G | First ImpressionsThank you so much for your rental services! It was exactly what I needed for the time that I needed it and I would recommend it to anyone I know.
CATHERINE S | Overall ExperienceThe young lady who worked in Saturday had a bad attitude when asked a question,or for help commend my dad owns this place I do as I PLEASE,am going to seek a lawyer, concerning some comments made,and going to make sure it's televised,
Joseph H | Overall ExperienceGood work
brianna l | First ImpressionsWe had a very positive experience at U haul storage.
Suzanne Y | Overall ExperienceYou have alot better staff that's more friendly.
LISA A | Overall ExperienceMy unit had no lights and leaked when it rained. The insurance we purchased is refusing to pay replacement value for damaged items, depreciating even new items and delaying payment. The front office folks were decent and assisted with reporting that the unit did actually leak, but the insurance company would not accept their word and required photos from a unit with no lights and a roof leak.
Charles U | Overall ExperienceTo many hidden charges when moved out was charged a fee of 16.95 that was not told about I moved out the day before any renewal was billed for another month when I went in and told I was all move out very poor service also was charged for the return of truck when staff didn't even check out the truck when I was present
EVELYN K | Overall ExperienceHighly satisfied. Great staff, they were very helpful and outgoing offering help multiple times. The place is well maintained and clean. The price for the unit feels fair and fit all of my stuff. Thank you for great service.
samuel d | First ImpressionsThe young black man who was working out back was most helpful. However the young man who waited on me needs to lay off the marijuana while he is at work. I’ m sure he is a nice young man but this is not helping him think clearly. He was trying hard to do a good job though. .I feel like someone may have alerted my stalker that I was there as he pulled in while I was renting. Which is not a coincidence. I am in hopes that my stuff won’t be stolen from the unit before I can get it out. This is a very small community and everyone seems to know the person I have a pfa on. I stopped by today to ask some questions and change the lock. I also called about getting extra insurance on my things and no one could answer my question? Please let me know if I can purchase additional insurance. The truck I rented was a clunker and I had concerns about it breaking down. It was an old moving van. Im sure you have newer models. I also tried to change the lock into something that could not be picked as I am concerned the lock I was provided with can be picked and my things stolen. I hope you can understand my predicament and watch out for my unit.
Angela A | First ImpressionsThe guys working at this uhaul were very knowledgeable, helpful and courteous.
jennifer ( | First ImpressionsGreat staff
DALTON D | First ImpressionsWe highly recommend this clean, well-run storage facility. We'd use again if we need it!
Sandra B | Overall ExperienceThe facility was great; however, the recent multiple price increases made it no longer cost effective.
Lynn I | Overall ExperienceA sign at the foot of the stairs mentions that elevators are available. I couldn't find an elevator. Otherwise a good facility.
Charles P | Overall ExperienceOne staff member tells you one thing. Then another one tells you something completely different. Will never come back.
Clark D | Overall ExperienceThe employee was patient and helpful with me. Instead of just explaining he took the time to walk out and show me the "check-in" process. The facility itself was really clean. I'm happy and satisfied.
Eric R | Online Move InZack in the augusta maine facility was more than accomadating and helped us with a flash light while there is no light inside the storage unit we rented and also let us know that the trucks were going to be moved and the back was to be snow plowed so we could get the rest of our stuff out before our free month ran out . Above normal customer service . He has great people skills and needs a pay raise 🥰
Stacey Z | Overall ExperienceStorage seems very secure, yet accessible. It was very clean inside, and warm enough to keep things from getting damaged.
Lara D | First ImpressionsStaff was not helpful in research into account and charges related to the account, told to call customer service as they sat and watched, refused to service after being asked to look into charges nobody could seem to find that was linked with a reservation # and order #. Why would a company provide a customer with such reference numbers if you have no way to research with them, gives your customers and future customers a false sense of trust in company that refuses to stand by their word and then refuses to help a customer when they are being told they are rude for inquiring. I’m allowed to be frustrated that my confirmed reservation was cancelled and charges from UHaul on my debit card could not be located and refused to give the merchandise purchased without the researched receipt. Bad customer service for such a high priced storage unit. Let’s hope the rest of my interactions through out this process improve.
Jami L | First ImpressionsUhaul is a great company to work with. I have rented trucks from them numerous times and it is always hassle-free. Recently rented a climate controlled storage unit from them and it was also a great experience. They keep the building clean and secure. Very customer oriented company.
SHERYL W | Overall ExperienceThe pricing is steep, we where told when we first inquired that they had units " half the size of a two car garage!" We thought sweet okay for that price that's great.... come to find out it was actually 10 times smaller than that and we needed to utilize 2 units instead of just one!( thank fully staff on was able to help work out a deal for this false information and took the first month of of the second one so we had a 2 for 1 month deal, but all we had was a couch a bed Frame( in peices), a box spring, and a few loose items, these took up 90% of both units " half the size of a two car garage!" Not!, and the late fees are ridiculous one day late and you charge $20 for a "delinquent Fee" I appreciate the storage availability.. but again the prices, lies, and late fees are what took had us move out!
Schyler H | Overall ExperienceI signed my contract repeatedly and it never stuck in the system until I did it online. I repeatedly changed my address and left a credit card but never was charged as expected. The store locked my storage unit and would not reply to my messages until corporate got involved. I know times are hard but this was ridiculous. So happy to be done with this mess.
Kristen S | Overall ExperienceGood manager.
SAMUEL P | Overall ExperienceThanks for being easy and convenient
Manoo D | First ImpressionsThank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I’m the future!
jilliane k | Overall ExperienceGreat job- thanks!
SAMUEL P | First ImpressionsThe manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.
JONATHAN D | Overall ExperienceStaff were always always helpful and kind.
Crystal C | Overall ExperienceLoading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!
LYNN-MARIE K | First ImpressionsWas told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.
Jasmine W | Overall ExperienceExcellent service! Helpful and friendly!
Melissa L | Overall ExperienceThe unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.
DESIREE K | Overall ExperienceI had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.
DESIREE K | First Impressionsvery nice over the few years i had the storage unit i thank the staff for job well done thank very very much
MARK D | Overall ExperienceI was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible
Sarah C | First ImpressionsCant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!
Anthony G | Online Move InAlways had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive
John M | Overall ExperienceHeather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.
Sandra B | First ImpressionsGreat staff. They were always pretty busy, but always helpful & polite. Staff always provided great service
CHRISTOPHER G | Overall ExperienceGood service and very helpful
Corey A | First ImpressionsWorked well for my needs
Jessica H | Overall ExperienceI have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.
GEORGE G | Overall ExperienceEasy access & great experience
Tina C | Overall ExperienceOnce again, everyone was friendly and helpful.
Leslie L | Overall ExperienceVery helpful and pleasant staff.
Susan E | Overall ExperienceMy storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there
Katherine E | Overall ExperienceBest service and very polite
Ruth C | First ImpressionsThe only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.
PATRICIA S | Overall ExperienceGreat staff
JON L | Overall ExperienceI had no issues with Uhaul and will always use again if needed.
Laura B | Overall ExperienceIt was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!
Melarys C | First ImpressionsVery helpful and knowledgeable.
karen c | First ImpressionsAlways have a good service
Joanne C | Overall ExperienceI appreciate the help and friendliness of all staff all around good people.
Tiesha B | First ImpressionsNice place but the rates increased so real times in less than 2 years.
JOHN K | Overall ExperienceThe staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.
Heather H | First ImpressionsEveryone at the Augusta,Me.store was great!
Phillip S | Overall ExperienceThe staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area
JENNIFER M | Overall ExperienceVery friendly and helpful employees.
jasmine n | Overall ExperienceThe storage unit worked great and would rent again if we ever need another one. Thanks
ROBERT H | Overall Experience1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,
GEORGE H | Overall ExperienceI was very pleased with the Uhaul experience. The staff was wonderful.
Sara P | Overall ExperienceGTG
Justin B | Overall ExperienceGreat place
Brian M | Overall ExperienceI was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete
pete t | Overall ExperienceOverpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.
Dustin W | Overall ExperiencePrice point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.
Benjamin K | Overall Experience