Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!
Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.
Excellent service! Helpful and friendly!
The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.
I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.
very nice over the few years i had the storage unit i thank the staff for job well done thank very very much
I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible
Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!
Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive
Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.
Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service
Good service and very helpful
Worked well for my needs
I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.
Easy access & great experience
Once again, everyone was friendly and helpful.
Very helpful and pleasant staff.
My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there
Best service and very polite
The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.
Great staff
I had no issues with Uhaul and will always use again if needed.
It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!
Very helpful and knowledgeable.
Always have a good service
I appreciate the help and friendliness of all staff all around good people.
Nice place but the rates increased so real times in less than 2 years.
The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.
Everyone at the Augusta,Me.store was great!
The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area
Very friendly and helpful employees.
The storage unit worked great and would rent again if we ever need another one. Thanks
1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,
I was very pleased with the Uhaul experience. The staff was wonderful.
GTG
Great place
I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete
Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.
Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.
