Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young woman working the counter was very attentive and polite.
Very good service.
Roger L.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
4.0
Forklift operator who loaded the UBox onto the trailer punctured the door of the UBox. The blade also punctured a box inside containing $2000 stereo speakers. Thankfully the speakers were not damaged, but the margin was literally 1 inch. I strongly recommend placing valuables toward the center of the box with less precious cargo near the walls.
Christopher B.
Rating:
5.0
I know you can't stop drivers from smoking when they rent a van, but the smell was so strong that some of my boxes carried it with them
Alyssa W.
Rating:
5.0
Efficient, friendly, accurate and professional, couldn't have done better myself.
Beatrice L.
Rating:
3.0
When returning the truck the sign says to wait and someone will come and finish the return. I sat in the truck for 20 minutes and tried to call the front desk. Could not reach anyone so I went into the store no one was busy they said just leave the key in the truck I'm all set!? I wish they told me that when I first rented the truck!
Mark F.
Rating:
4.0
Drop off and pick-up was quick and easy. Good customer service. Thank you.
STEPHEN B.
Rating:
5.0
Customer did not leave a comment.
Carl P.
Rating:
4.0
the uhaul supplied lock arrived with the key boken in the lock. had to have someone break it open, you put the lock on. damaged t5o the damaged bracket is on you
Kathleen P.
Rating:
5.0
Tell the young girl who was working to learn to smile and improve on her customer service. I returned the trailer and she just said go ahead and unhook it and you can leave. Try a SMILE.
Dan V.
Rating:
5.0
Customer did not leave a comment.
Joshua C.
Rating:
5.0
My experience was great, I can't think of anything to improve.
Neil R.
Rating:
5.0
Customer did not leave a comment.
Kevin B.
Rating:
3.0
Have the associates get with the returns quicker
Robert M.
Rating:
5.0
The GM and all the employees are always very polite even when they are super busy which is every time I have been there 3 or four times now for trailers and its a great experience every time. They always try to help as fast as they can when there's lines and with a good attitude.
VICTORIA L.
Rating:
3.0
The truck smelled badly of smoke and the usb outlets didn't work. The girl at the desk wasn't super helpful when I had trouble with the online checkin process
Cindy H.
Rating:
5.0
Customer did not leave a comment.
Tait N.
Rating:
3.0
Customer did not leave a comment.
Angela F.
Rating:
2.0
The truck i rented would not rin properly skipping ,popping want to stall i tought i was gonna break down i would not rent one again
Troy R.
Rating:
5.0
Make sure the safety chains are secure so they don't drag on the road.
William D.
Rating:
5.0
Customer did not leave a comment.
Michelle S.
Rating:
5.0
I didn't have any issues
Kenneth M.
Rating:
5.0
Was a little disappointed with no veteran discount, which I did get last time I rented with Uhaul.
RICHARD R.
Rating:
5.0
Was very impressed with the speed and efficiency of the drop-off. Thanks!
Brian W.
Rating:
5.0
Customer did not leave a comment.
Peter G.
Rating:
5.0
Customer did not leave a comment.
MARCIA L.
Rating:
3.0
I rented a 6x12 trailer to go one way from Maine to upstate New York 4 months ago for $ 139.00
I rented the same trailer this weekend to return home and it cost me $ 635.00. I will not be renting from uhaul again.
RICHARD G.
Rating:
5.0
Customer did not leave a comment.
Brenda N.
Rating:
5.0
Customer did not leave a comment.
Charles C.
Rating:
1.0
Sadly at my home drop off location the person working (2 present on location; 1 worker and 1 in pajamas talking and following the worker assuming boyfriend/girlfriend)
It was clear the employee was bothered by my drop off. He began undertaking cause of why drop off should not happen at this location, then in harsh manner inspected trailer then pushed the trailer with metal on ground. It was the rudest welcome home and very out of place and unwarranted. Please do better.
Curtis A.
Rating:
5.0
Customer did not leave a comment.
RICHARD M.
Rating:
5.0
Customer did not leave a comment.
Susan T.
Rating:
5.0
Customer did not leave a comment.
Joseph D.
Rating:
5.0
Great job
Hugo R.
Rating:
3.0
Give a call back when the customers call. Call center left several notes for this location to give me a call both before and after I picked up the trailer. I haven't heard from them and still waiting for my refund on an item I haven't received 1 week after dropping off the trailer
Yalin C.
Rating:
5.0
I had trouble using the online after hours return. Much too difficult. I gave up after 30 minutes. I was charged an additional $20 for my trouble. I called the facility and the $20 charge was removed.
Brian C.
Rating:
4.0
Customer did not leave a comment.
Kelly W.
Rating:
3.0
Train counterperson on professionalism.
Christopher C.
Rating:
5.0
Customer did not leave a comment.
William B.
Rating:
2.0
I never received my boxes ,I had assumed they were in the truck and upon arriving they weren't there
JANSON F.
Rating:
4.0
Everything went great, called the day before to confirm, truck was ready on time
Robert D.
Rating:
5.0
Not a thing. Service was excellent and expedient
Debora G.
Rating:
5.0
Customer did not leave a comment.
Sarah M.
Rating:
5.0
Customer did not leave a comment.
Luis D.
Rating:
5.0
Customer did not leave a comment.
Robert R.
Rating:
5.0
Maintain your shit
David D.
Rating:
1.0
One staff member tells you one thing. Then another one tells you something completely different. Will never come back.
Clark D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John L.
Rating:
5.0
Customer did not leave a comment.
Heidi F.
Rating:
1.0
Extremely rude & argumentative
Jessica M.
Rating:
5.0
I needed a trailer on short notice. Shawn was extremely helpful and immediately responsive. Drop off was even easier than the rental.
Great service?
Steven N.
Rating:
5.0
Customer did not leave a comment.
elizabeth M.
Rating:
5.0
Customer did not leave a comment.
David P.
Rating:
4.0
Attendant was very friendly and helpful
Theresa G.
Rating:
5.0
Customer did not leave a comment.
Joshua G.
Rating:
3.0
Customer did not leave a comment.
Cassie W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Racquel C.
Rating:
5.0
Customer did not leave a comment.
shari H.
Rating:
5.0
Customer did not leave a comment.
Joe D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ware C.
Rating:
3.0
Work on your pricing advertising. Total cost was three times the advertised price
Benjamin B.
Rating:
4.0
When our rental in Waterville wasn't available, I was happy Augusta stepped up to provide the truck we needed. Even when the front tire blew 15 miles up the road on our way home, Augusta found a replacement and covered the inconvenience by offering a free day's rental to cover our lost time. Thank you.
Debra C S.
Rating:
5.0
Customer did not leave a comment.
Jason D.
Rating:
5.0
The trailer smelled like cattle. The help at the store (Zachary) was awesome! Friendly and Fast!
attapol S.
Rating:
5.0
Nice job. Thank you
Kevin J C.
Rating:
4.0
cruise control
Richard D.
Rating:
5.0
excellent staff
Josette F.
Rating:
1.0
I had a confirmation to pick up a car dolly at the Brunswick Maine U-Haul location for 3/17/22. On the night of 3/16/20 I received a phone call that they were making me drive an hour north to pick up the dolly that was dropped off in Augusta Maine. This is absolutely ridiculous, I had to drive an hour in the wrong direction. I am a nurse and was supposed to go to work after I used this and instead had to call out. The person I spoke with on the phone told me there wasn't a single car dolly anywhere in the hour and a half I was driving south at any U-Haul locations which I know was a lie because I called myself. So basically, they made me drive to Augusta to pick up someone else's car dolly so that I will drop it off in Lisbon after I used it not even the Brunswick location. I cannot even believe this is some thing that would happen. The person was rude on the phone and told me she deals with this all the time. What kind of business is this? Even the kid I dropped it off to in Lisbon couldn't understand why they made me do this. And I can tell you why because they wanted someone to pick it up and bring it to Lisbon. Again, I'm a nurse, dealing with unbelievable stuff right now in the hospital and I can't believe that this happened. What an awful business plan and what awful people. To say to me “do you want it or not, if you don't drive to Augusta then you don't get a car dolly†Who would say that to someone? I would like a return phone call by someone who can talk to me about why this just happened and I would like my money back to cover the gas I had to pay for. What about the gas money it cost me to go pick this up? $4.20 a gallon right now in my truck probably cost me $40! That was two hours of driving I was not expecting to do in my truck.
Also, just for the record, and I told the gentleman at the Lisbon Maine location when I dropped it off, the person who put it on my truck barely even looked at me or the dolly and the dolly slings were so rusted I couldn't get them off the car tires afterwards I needed to use a prybar with a mechanic. Maybe once in a while someone grease fittings? God, what an awful experience.
Nathan P.
Rating:
5.0
At Virginia location, Let them know to meet in adjacent parking lot that holds their equipment.
Michelle D.
Rating:
1.0
I would actually clean the truck and make sure the back door had been closed and secured! Obviously there was NO Covid protocol!!!!! I had garbage and cup holders full of water and a terrible experience and your employees told me it was my fault for not checking out my equipment??? Really! Horrible customer service or better yet No customer service!
Genevieve R.
Rating:
5.0
Customer did not leave a comment.
James W.
Rating:
5.0
Arrived a whole half hour before my scheduled pick up time and they let me collect the van I rented early. Awesome!
Russell M.
Rating:
3.0
I waited in line for more than 15 min at both pick up and drop off since there was only one person doing everything, the vehicle was covered with snow and not even ready, I had to go locate it in the line up of vehicles, the drivers seat was lower in the left side so I was uneven in my seat trying to drive, the driveway was super Icy and slick and I almost fell 3 times.
Bridget N.
Rating:
5.0
There were very few available customer parking spaces when I was there because a car was parked crooked covering 2 parking spots. There were 3 customers getting waited on, and no parking left when I got there. I asked about the car and if someone could move it. I was told it was the supervisors car and she was out of town. Can't say as I was happy about that. However the young man was wonderful and treated us very well and went out of his way above and beyond for service.
Laura D.
Rating:
5.0
Best U-Haul experience I've had. Service was fast. The guy at the office was very friendly and informative! I'll definitely use the service again.
Michael M.
Rating:
5.0
Customer did not leave a comment.
Gary E.
Rating:
5.0
Sell water, ha! Everything was great
Drew M.
Rating:
4.0
Customer did not leave a comment.
David K.
Rating:
5.0
Customer did not leave a comment.
Kirt F.
Rating:
5.0
Super friendly, professional staff!
Sophia B.
Rating:
1.0
Horrible experience will never use uhaul again my truck died and I waited 4 hours for the repair people to come and had to wait there in the freezing cold bc the truck would not turn on.
KARISSA L.
Rating:
5.0
The owner was so friendly and offered amazing customer service!! Thanks for a stress free and fairly priced experience!!
ABIGAIL Q.
Rating:
5.0
The employee was patient and helpful with me. Instead of just explaining he took the time to walk out and show me the "check-in" process. The facility itself was really clean. I'm happy and satisfied.
Eric R.
|
Online Move In
Rating:
5.0
Friendly & helpful!
CLYDE L.
Rating:
5.0
Customer did not leave a comment.
Clark D.
|
First Impressions
Rating:
3.0
I did mobile pick up and got there first before the store opened. I was given the wrong number for the truck so then had to wait 20 minutes inside. Then the door on the truck in the back was open so it snowed inside. The outside lock to latch the door was frozen solid. The truck could barely hit 40 before it shook uncontrollably (we had to take the turnpike) and it was a 45 minute drive for the move.
Nicole P.
Rating:
3.0
Unfortunately there are not many other options available in area. The truck I reserved did not have all the features listed online when I got there in person. The clerk in the morning was extremely rude. The truck we had to upgrade to had been left open during the snow storm on the Friday(day before our pick up). It was filled with snow. The clerk begrudgingly swept some of the snow out of the back of the truck. Overall picking up the truck took over 45 minutes.
Drop off went much better as staff in the store had changed. The person (Zachary?) was responsive and courteous even with a busy store to run alone.
Francesca S.
Rating:
5.0
Customer did not leave a comment.
FRANK R.
Rating:
5.0
This location always has the "Best" customer service!!
Thank you!!
Susan
SUSAN D.
Rating:
5.0
Customer did not leave a comment.
KATHLEEN J.
Rating:
1.0
Customer did not leave a comment.
Avery H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DANIEL V.
Rating:
1.0
Severally understaffed, grumpy employee; yes one employee.
App did not work, even uninstalled while there, didnt work on reinstall. I have rented two trucks in last week, and both drove like they were ready to die. Pictures looked good, but in reality trucks were scratched to hell. One of them had white nail polish all over into cover up what I assume was flaking paint.
Overall, not the greatest experience.
Andrew J.
Rating:
5.0
Customer did not leave a comment.
BRUCE M.
Rating:
5.0
Customer did not leave a comment.
Carlene C.
Rating:
1.0
Customer did not leave a comment.
Kyle K.
Rating:
4.0
Customer did not leave a comment.
CRAIG P.
Rating:
5.0
Zack in the augusta maine facility was more than accomadating and helped us with a flash light while there is no light inside the storage unit we rented and also let us know that the trucks were going to be moved and the back was to be snow plowed so we could get the rest of our stuff out before our free month ran out . Above normal customer service . He has great people skills and needs a pay raise 🥰
Stacey Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH L.
Rating:
3.0
I'm very upset that we returned boxes we bought that were not needed. I was told I needed to bring the receipt in to be reimbursed for them. I did bring the receipt, but instead of being reimbursed, I was charged again. We are exhausted from moving and whomever I spoke to on the phone was not very friendly or helpful with this matter. Keep the $29.00 and I will just pass along the poor customer service.
MAUREEN C.
Rating:
5.0
The guy (Zachary?) that checked me out and back in was very nice. He was alone there and he was busy, but that didn't seem to impact his attitude. He was very friendly and helpful. You have a good employee there. I rent from that location a few times a year and never have had a problem.
ADAM F.
Rating:
3.0
You should tell the customer to know about the taking a picture after done I didnt see that part until I already dropped the keys in the box!
GORDON C.
Rating:
5.0
Storage seems very secure, yet accessible. It was very clean inside, and warm enough to keep things from getting damaged.
Lara D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUSAN S.
|
First Impressions
Rating:
1.0
Staff was not helpful in research into account and charges related to the account, told to call customer service as they sat and watched, refused to service after being asked to look into charges nobody could seem to find that was linked with a reservation # and order #. Why would a company provide a customer with such reference numbers if you have no way to research with them, gives your customers and future customers a false sense of trust in company that refuses to stand by their word and then refuses to help a customer when they are being told they are rude for inquiring. I’m allowed to be frustrated that my confirmed reservation was cancelled and charges from UHaul on my debit card could not be located and refused to give the merchandise purchased without the researched receipt. Bad customer service for such a high priced storage unit. Let’s hope the rest of my interactions through out this process improve.
Jami L.
|
First Impressions
Rating:
5.0
Uhaul is a great company to work with. I have rented trucks from them numerous times and it is always hassle-free. Recently rented a climate controlled storage unit from them and it was also a great experience. They keep the building clean and secure. Very customer oriented company.
SHERYL W.
|
Overall Experience
Rating:
2.0
The pricing is steep, we where told when we first inquired that they had units " half the size of a two car garage!" We thought sweet okay for that price that's great.... come to find out it was actually 10 times smaller than that and we needed to utilize 2 units instead of just one!( thank fully staff on was able to help work out a deal for this false information and took the first month of of the second one so we had a 2 for 1 month deal, but all we had was a couch a bed Frame( in peices), a box spring, and a few loose items, these took up 90% of both units " half the size of a two car garage!" Not!, and the late fees are ridiculous one day late and you charge $20 for a "delinquent Fee" I appreciate the storage availability.. but again the prices, lies, and late fees are what took had us move out!
Schyler H.
|
Overall Experience
Rating:
1.0
I signed my contract repeatedly and it never stuck in the system until I did it online. I repeatedly changed my address and left a credit card but never was charged as expected. The store locked my storage unit and would not reply to my messages until corporate got involved. I know times are hard but this was ridiculous. So happy to be done with this mess.
Kristen S.
|
Overall Experience
Rating:
5.0
Good manager.
SAMUEL P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATT R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle S.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
BEN S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
brian s.
|
Overall Experience
Rating:
5.0
Thanks for being easy and convenient
Manoo D.
|
First Impressions
Rating:
5.0
Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I’m the future!
jilliane k.
|
Overall Experience
Rating:
5.0
Great job- thanks!
SAMUEL P.
|
First Impressions
Rating:
5.0
The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me.
His knowledge and people skills speaks volumes for UHAUL.
I would definitely recommend UHAUL to anybody that asks me.
JONATHAN D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Emily H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dexter B.
|
First Impressions
Rating:
5.0
Staff were always always helpful and kind.
Crystal C.
|
Overall Experience
Rating:
5.0
Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!
LYNN-MARIE K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katie S.
|
Overall Experience
Rating:
1.0
Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.
Jasmine W.
|
Overall Experience
Rating:
5.0
Excellent service! Helpful and friendly!
Melissa L.
|
Overall Experience
Rating:
2.0
The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.
DESIREE K.
|
Overall Experience
Rating:
2.0
I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.
DESIREE K.
|
First Impressions
Rating:
5.0
very nice over the few years i had the storage unit i thank the staff for job well done thank very very much
MARK D.
|
Overall Experience
Rating:
2.0
I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible
Sarah C.
|
First Impressions
Rating:
5.0
Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!
Anthony G.
|
Online Move In
Rating:
5.0
Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive
John M.
|
Overall Experience
Rating:
5.0
Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.
Sandra B.
|
First Impressions
Rating:
5.0
Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service
CHRISTOPHER G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy G.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ryan i.
|
First Impressions
Rating:
5.0
Good service and very helpful
Corey A.
|
First Impressions
Rating:
4.0
Worked well for my needs
Jessica H.
|
Overall Experience
Rating:
5.0
I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.
GEORGE G.
|
Overall Experience
Rating:
5.0
Easy access & great experience
Tina C.
|
Overall Experience
Rating:
5.0
Once again, everyone was friendly and helpful.
Leslie L.
|
Overall Experience
Rating:
5.0
Very helpful and pleasant staff.
Susan E R.
|
Overall Experience
Rating:
3.0
My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there
Katherine E.
|
Overall Experience
Rating:
5.0
Best service and very polite
Ruth C.
|
First Impressions
Rating:
4.0
The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.
PATRICIA S.
|
Overall Experience
Rating:
5.0
Great staff
JON L.
|
Overall Experience
Rating:
5.0
I had no issues with Uhaul and will always use again if needed.
Laura B.
|
Overall Experience
Rating:
5.0
It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!
Melarys C.
|
First Impressions
Rating:
5.0
Very helpful and knowledgeable.
karen c.
|
First Impressions
Rating:
5.0
Always have a good service
Joanne C.
|
Overall Experience
Rating:
5.0
I appreciate the help and friendliness of all staff all around good people.
Tiesha B.
|
First Impressions
Rating:
3.0
Nice place but the rates increased so real times in less than 2 years.
JOHN K.
|
Overall Experience
Rating:
5.0
The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.
Heather H.
|
First Impressions
Rating:
5.0
Everyone at the Augusta,Me.store was great!
Phillip S.
|
Overall Experience
Rating:
5.0
The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area
JENNIFER M.
|
Overall Experience
Rating:
5.0
Very friendly and helpful employees.
jasmine n.
|
Overall Experience
Rating:
4.0
The storage unit worked great and would rent again if we ever need another one. Thanks
ROBERT H.
|
Overall Experience
Rating:
1.0
1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be
2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,
GEORGE H.
|
Overall Experience
Rating:
5.0
I was very pleased with the Uhaul experience. The staff was wonderful.
Sara P.
|
Overall Experience
Rating:
4.0
GTG
Justin B.
|
Overall Experience
Rating:
5.0
Great place
Brian M.
|
Overall Experience
Rating:
5.0
I was was very pleased with the services.
Aurel (spelling insure)) was very efficient.
Anthony was very helpful.
Thanks for your help during this very difficult time.
The best to all.
Regards,
Pete
pete t.
|
Overall Experience
Rating:
3.0
Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.
dustin w.
|
Overall Experience
Rating:
3.0
Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.