Customer Reviews for U-Haul Moving & Storage at Western Ave

1,936 reviews

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Kristina S. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

bobby R. 
Rating:
2.0

The pricing is steep, we where told when we first inquired that they had units " half the size of a two car garage!" We thought sweet okay for that price that's great.... come to find out it was actually 10 times smaller than that and we needed to utilize 2 units instead of just one!( thank fully staff on was able to help work out a deal for this false information and took the first month of of the second one so we had a 2 for 1 month deal, but all we had was a couch a bed Frame( in peices), a box spring, and a few loose items, these took up 90% of both units " half the size of a two car garage!" Not!, and the late fees are ridiculous one day late and you charge $20 for a "delinquent Fee" I appreciate the storage availability.. but again the prices, lies, and late fees are what took had us move out!

Schyler H.  |  Overall Experience 
Rating:
5.0

Great experience, service and equipment impeccable.

susan P. 
Rating:
5.0

You need more staffing. When I arrived there was one gentleman on the counter working with 4 people in the store. It made my time to serve (and others) far too long.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

JAN B. 
Rating:
1.0

Absolute worst uhaul experience ever.

SIMON L. 
Rating:
5.0

Great place!

COLON C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
4.0

We had to use uhaul boxes because our storage unit reservation was not available despite calling days before to confirm. This was after our truck was not available after putting our reservation in with plenty of time.

SARAH G. 
Rating:
3.0

Honor the online rental contract when you pick up your truck. Don't delete and add options

LENNARD G. 
Rating:
5.0

Very difficult to see in back of van through rear-view mirror because of metal divider from cargo area. Would recommend a plexiglass panel for unobstructed viewing.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK D. 
Rating:
4.0

Equipment was not available at scheduled time. A heads up would have been appreciated.

JONATHAN R. 
Rating:
5.0

They got me in and out quickly!

Craig L. 
Rating:
4.0

The hitch installation was excellent... the only problem is that the salesclerk that presented the bill charged me double what it was supposed to be! What was supposed to take 2 hours at most was billed as 4 hours. I challenged the amount and after checking with someone else he reduced the price by 50%.

Mark F. 
Rating:
3.0

Customer did not leave a comment.

Jesse C. 
Rating:
3.0

Customer service needs to be improved on. Every person I talked to was very rude. The only one who was friendly was a young man who worked at this location, I don't remember his name. Everyone else was very rude.

Dillon V. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Keep up the good work!

PAUL G. 
Rating:
2.0

Well I rent from you every week for my catering business, typically two trucks at a time. I keep getting a piece of shit vehicle that can barely shift with hills!! And this week it has a bad belt or something. It could be heard for a ways. I asked to switch and he was like nope. I was embarrassed to arrive at a $30,000 wedding with a horrible truck! The GM is way too immature to be managing the entire facility!

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
3.0

Their computer was working poorly. Sent me a text message with the trailer damage that I never received until I was well away from the location and the link had expired. If it was something important they should have reviewed while I was there. Too much technology that should work better!

ERNEST N. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
1.0

Did not have the truck we reserved well in advance.

NICHOLAS S. 
Rating:
5.0

Cassie at Uhaul Augusta was fantastic … she should be promoted.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMSTEVEN S. 
Rating:
5.0

Awesome staff

Tammy W. 
Rating:
3.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Alison M. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

I think that the crew at the Augusta location were really professional. They deserve a high five .

Jarret P. 
Rating:
5.0

The check in process seems to be a lot of reviewing what you requested online. This could be made smoother. The truck and trailer were great service was great and the check out process was smooth.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

I've rented several times at this location even though there's a closer choice because they're top notch! Always have had an excellent experience at Augusta U-Haul.

Colon C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Calling thru national call was a pain. 3 times to actually get to speak locally. Once local was great

Jill W. 
Rating:
3.0

My original date for installation was 8/14/21. I was called the day before and said that the parts where not in. I needed it installed before the Labor Day weekend. I was not able to bring a camper on our trip. I kept calling and finally went into the location last Saturday 9/11/21. They told me the part was finally in and scheduled me for yesterday 9/15/21. I asked why I wasn't contacted. When I arrived at 7am and dropped off my car, I was called a few minutes later and was told the part was not in. I came back to the location. My ride to work left. They then told that the part was in so they could do it, but I was stranded and late for work after my son picked me up. I am so glad that it is done, but I was not communicated with effectively.

Melinda T. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
1.0

I signed my contract repeatedly and it never stuck in the system until I did it online. I repeatedly changed my address and left a credit card but never was charged as expected. The store locked my storage unit and would not reply to my messages until corporate got involved. I know times are hard but this was ridiculous. So happy to be done with this mess.

Kristen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

The truck ran horribly. It was misfiring trying to climb any hills, the power steering pump was going bad, the brakes were horrible and the rear axle was leaking gear oil so bad that the entire rear box wreaked of gear oil.

COREY H. 
Rating:
5.0

Customer did not leave a comment.

TYLER D. 
Rating:
5.0

Everything was perfect. Easy to order, schedule and install wait was minimal.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
3.0

Alicia made every effort to get a truck cleaned and ready for me as soon as it was turned in, she knew I was in a hurry and did everything she could to get me back on schedule.

Roxcie T. 
Rating:
4.0

Zachary, is an exceptional agent!

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Dyanna L. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Good manager.

SAMUEL P.  |  Overall Experience 
Rating:
1.0

I am still waiting for a refund of $50 per day that my box was late. Also I was charged a storage fee, when I wasn't storing anything. I am still waiting for that refund as wel.

Camille E. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Fuel was noted as 7/8 of a tank, but was actually closer to 3/4. The truck got good fuel mileage, so not a major complaint, but I still returned it with well over 7/8 of a tank to avoid getting hit with $4.50 a gallon charge.

RICHARD H. 
Rating:
5.0

Renting through U-Haul continues to be a great experience (especially compared to renting a car) I like the easy reserve process, east pick up and drop off and straightforward pricing. The Western Ave, Augusta, ME location was excellent. Thanks!

LUKE D. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

In and out really quick.

GEORGE L. 
Rating:
5.0

Changed drop off location mid trip. UHaul personnel so friendly and helpful!!!

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
5.0

Customer did not leave a comment.

Roberto m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

The van was very clean, and no damage at all to the vehicle

Eric F. 
Rating:
5.0

Customer did not leave a comment.

MATT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR L. 
Rating:
4.0

I want to start by saying that the no contact return with the pictures is super convenient! I was pressed for time and by being able to return the van early I was able to make my other appointments. The van was very clean and the directions for the return were very clear and easy to follow. For this I gave the review an above above average for the location. For the customer service the review would be poor. I had a few questions and the man answered in a very condescending way and even belched as I was walking away. I really thought that I was on a tv show and they were waiting for my reaction. If I hadn't taken the day off from work I would of left without the van. I'm sure their are friendly and hard working people at this location but this guy shouldn't represent your company. Thank you.

CHRISTOPHER R. 
Rating:
2.0

The gentleman checking in the truck just the way he should off then preceded to tell us we went over the miles, and it would be $55. No one at the Waterville or the 1 800 number ever mentioned miles we only talked about the flat rate. No a good experience

Carvell C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Drop-off was simple and mosrtly automated which was much appreciated. All I had to do was park the truck and hand over the key. Receipt came via email and was accurate.

MICHELE F. 
Rating:
3.0

I felt extremely sad and frustrated towards the 1 guy working there by himself with looked like a very busy Saturday. I almost helped him when I returned the truck. When I picked up the truck the employee seemed agitated and was a little bit unfriendly. Now I know why because this was going to be a day from hell. When I returned truck he seemed to be in a better mood and I got him to laugh. He was doing the best he could with what he had which was nada, zero, zilch. He should be praised

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

There was a problem when I changed the pick-u time. It cancelled the reservation rather than modifying it. In the proceeding call with your contact center I questioned how that could happen. I was only changing the pick-up time and not the drop-off one. It was for just the use for just a day (morning to afternoon). I was truly confused on how that could happen. In the discussion to explain that, your person started shouting at me. She may have been frustrated with my non-understanding. She ended the conversation with a hang up. When I called back, the person that I talked with was very helpful. She explained what had happened and assisted in getting a comparable rental.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Arianna I. 
Rating:
1.0

I made an appointment three weeks out to install a wiring harness. You asked for the type of car and year and even identified a special part needed to complete the job. I showed up three weeks later at the appointed time only to find out that the technician would not be arriving for another hour. After some discussion I was to return and hour later. Upon return found that they were too swamped to complete the order. we agreed I'd return two days later when staff would be there to install the job. I did that only to find out that they did not have the necessary part. We decided to do a splice to complete the job. It took 2 1/2 hours. Everything is set up so businesslike on your website but in reality it's just a sham. Very embarrassing.

William W. 
Rating:
3.0

Windshield looked as though it hadn't been washed in a year. Emergency brake didn't work.

Thomas F. 
Rating:
1.0

I cannot figure out how UHaul stsys in business.If you cared you would contact people and accept feedback about your poorly run business.Ariel from Maine should find a job she likes and quit yelling at the customers.My reservation changed 2x without communication.What is wrong with this business.Have you bothered to read what people post about you.I wish I had educated myself before renting from UHaul.I do not have the bandwidth to give details about the pathetic attempt at your customer service.I cannot figure out how you stay in business what is your secret?Treat people poorly not honor their reservations , change reservations without letting them know,not supplying the product they paid for and charging them.Again I am so perplexed how you are still in business!

Gredel S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
1.0

returned van at 7am. got fone call from uhaul at noon, asking where the van is. then they charge us for the extra day. no one takes responsibility or makes any efort to fix the problem.. terrible, awful service. I DO NOT RECCOMEND THIS AWFUL PLACE TO ANYONE.

VERNON G. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

Customer did not leave a comment.

WALDO H. 
Rating:
5.0

Great people

Rodney W. 
Rating:
2.0

I was told my hitch install appointment was at 7am Saturday morning. When I arrived I was told the guy who installs wasn't going to be there until 9am. So left then dropped my car off at 9am. I waited for 2 hours and received a phone call from the technician, while in his waiting room, telling me he could not install my hitch because of one rusted bolt. I am confused on how it took two hours to find one rusted bolt. They were understaffed the entire time I was there. I wasted an entire Saturday morning to not have a hitch installed and be told to take it to a garage to have my bolt fixed.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Very efficient and fast servic!

John N. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY K. 
Rating:
1.0

I was double charged and the person who helped me couldn't reverse it without the manager. That would be fine if the manager would ever answer his phone or return a phone call. I will continue to reach out as I was charged much more than I should have been because if a mistake.

CAMERON F. 
Rating:
5.0

The manager there was very accommodating and answered all my questions.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

BRAD C. 
Rating:
5.0

We completed the process on line and were in and out in less than 15 minutes!! Excellent friendly helpful service on a Sunday morning!

KIMBERLEY M. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Location was easy to access, the staff were courteous and attentive, and I was in and out quickly.

DANA D. 
Rating:
5.0

Great job Brenda. Best experience ever!!!

JEDEDIAH T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
4.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

The manager and staff have offered great customer service!

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BEN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian s.  |  Overall Experience 
Rating:
5.0

Thanks for being easy and convenient

Manoo D.  |  First Impressions 
Rating:
5.0

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I’m the future!

jilliane k.  |  Overall Experience 
Rating:
5.0

Great job- thanks!

SAMUEL P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dexter B.  |  First Impressions 
Rating:
5.0

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Online Move In 
Rating:
5.0

Good service and very helpful

Corey A.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable.

karen c.  |  First Impressions 
No reviews have been submitted for this location.

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