Customer Reviews for U-Haul Moving & Storage at Western Ave

2,329 reviews

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Jermonica G. 
Rating:
3.0

Customer did not leave a comment.

Peter M. 
Rating:
1.0

The truck was not clean and the mile and gas was not correct but I was charge for gas and cleaning service

jermonica G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

You have alot better staff that's more friendly.

LISA A.  |  Overall Experience 
Rating:
4.0

Please stop taking up space in the U-Haul with the extra moving blankets and Dolly that are just in the way and I have to pay for it if I touch

Carl H. 
Rating:
4.0

Customer did not leave a comment.

JoAnna M. 
Rating:
4.0

Be aware that you will get double charged if you go over the time you agree to return the equipment by. I was never informed of this, in fact I was specifically told "Its just an estimate". 45 minutes late on a 6 hour move seems pretty well within estimate range but it is what it is.

Jeffrey B. 
Rating:
4.0

Just when you have a customer sitting down on something you don't tell them to get up so you can throw it out specially if they are handicap. The thing I was sitting on was in the free to take area

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mick F. 
Rating:
4.0

Customer did not leave a comment.

Quenton C. 
Rating:
1.0

My unit had no lights and leaked when it rained. The insurance we purchased is refusing to pay replacement value for damaged items, depreciating even new items and delaying payment. The front office folks were decent and assisted with reporting that the unit did actually leak, but the insurance company would not accept their word and required photos from a unit with no lights and a roof leak.

Charles U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
4.0

Customer Service Rep was on the phone with wife/girlfriend having a conversation all the while I was checking the vehicle out. The cell phone was on the counter, on speaker, so I could hear her replies. They were just socializing. I had a difficult time determining if he was talking to me or person on cell phone. I expect undivided attention when transaction business with the business's customer service rep. Checking the vehicle back in was very easy and flawless. Employees were friendly and professional.

Michael E. 
Rating:
3.0

Please get rid of the online after hours return app. I've used it 2x in the last few months and had issues both times. The app asks for mileage and fuel level, which is easy enough to enter, but it also asks for a photo upload of the dash. If your phone doesn't have adequate memory available then the upload won't work. Very frustrating, especially because not uploading the photo (which the app allows) apparently has the potential to lead to a late return charge and charge for an extra day (which thankfully could be refunded but only after the hassle of contacting customer service because there isn't a way to call the local store directly). If a customer's truck key is in the after hours dropoff bin when the store opens that should be adequate proof that the truck was returned "on time". Having an associate check the mileage and fuel level as a routine job duty would only take a minute. That minute the store is saving by having customers do it is not worth frustrating your customers over. Technology is great but not when it just complicates matters. Thank you!

Christie Y. 
Rating:
5.0

Customer did not leave a comment.

jeoffery D. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
5.0

No additional comments.

JohnF K. 
Rating:
5.0

Customer did not leave a comment.

PIO G. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
3.0

PMCS YOUR VEHICLES HEAD LIGHT OUT IN VEHICLE THAT WAS DISPATCHED TO ME. LAST TIME I HAD A VEHICLE DISPATCHED TO ME AT THIS LOCATION, THE EXHAUST WAS BLOWN OUT AND THE REPRESENTATIVE TOLD ME THAT IT WAS THE VEHICLE FOR ME😂😡 MY POINT IS THAT YOU HAVE INEXPERIENCED 20+ YEAR OLDS THAT DON'T REALLY CARE ABOUT THEIR JOBS AND HAVE NO IDEA ABOUT THE SAFTY ISSUES OF THE VEHICLES THAT THEY DISPATCH TO CUSTOMERS. IVE RENTED 3 OF YOUR VEHICLES IN THE LAST 30 DAYS AND 2 OF THEM OUT OF THE 3 HAD MAINTENANCE PROBLEMS. I DON'T BLAME THESE MISHAPS ON THESE INEXPERIENCE EMPLOYEES. I BLAME THEM ON MANAGEMENT. PLEASE GET IT TOGETHER MANAGMENT AND TRAIN YOUR INEXPERIENCED EMPLOYEES PROPERLY. THERE ARE OTHER COMPANIES THAT RENT TRUCKS IN THE AREA. IM SURE THAT I AM WASTING MY TIME EVEN FILLING OUT THIS SURVEY. ON A POSITIVE NOTE: WILLIAM WHO I DEALT WITH AT THIS LOCATION WAS VERY PROFESSIONAL AND DISPATHED ME A VEHICLE IN HALF THE TIME, AND SEEMED TO CARE ABOUT HIS JOB AND THE CUSTOMERS. HES ALSO THE OLDEST EMPLOYEE AT THIS LOCATION. MAYBE 24/25 YEARS OLD. HE ONLY WORKS THERE 1 DAY PER WEEK?

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Everyone was helpful, very efficient, and friendly.

Joel K. 
Rating:
3.0

Every indication light was on the dash, everything from the check engine light, the flat tire light and several others indication lights were on. The truck sounded awefull as if the engine was going to blow up it did indeed have a flat tire . It stalled twice each time at a red light. upon drop off they tried to charge me another 40 dollars even though it was already paid and they took a 100 dollar deposit on hold in addtion to that. The cashier was rude and every bit of information he retored with was inaccurate. They stated I had the truck for 4 days which is inaccurate I picked it up at 10 am and returned it at 4pm the same day and had this truck reserved for 2 weeks, no reason not to have made sure it was up to par. i returned it cleaned and gassed up to where it was before. They did refund me 50 dollars which does not cover what I had to spend but it takes a week to get your money back in addtion to the 100 they held that has not been returned. The whole thing was a hassle from beginning to end. But to top it off with rudeness is just not ok.

seth P. 
Rating:
5.0

Very easy to reserve, not a long wait to get trailer, staff were helpful and friendly.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
2.0

In the past this location has been great. This experience was different. Just glad my move is over and I won't be using them again. Truck was not ready to go, needed some servicing. I returned it on time but near the cutoff. Later I see I had been charged for two days because the truck wasn't checked in til 30 min after I dropped it

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Gave me a trailer covered in motor oil and the lights where not working all the time.

Idelfonso S. 
Rating:
5.0

Cayden Polfus was extremely helpful in helping me return the truck. The location was easy to get to qnd maneuver the truck.

JOSEPH H. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

JoEtta H. 
Rating:
4.0

When returning the equipment, the sign started I should stay inside and wait for someone to come out. After 45 minutes of sitting there I finally got out and walked over to an employee who was just wandering around nearby and handed him the keys. It wasn't busy and he wasn't intending to come help, it seems like a strange return system.

Amber T. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Bellamia H. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
2.0

To many hidden charges when moved out was charged a fee of 16.95 that was not told about I moved out the day before any renewal was billed for another month when I went in and told I was all move out very poor service also was charged for the return of truck when staff didn't even check out the truck when I was present

EVELYN K.  |  Overall Experience 
Rating:
4.0

Nothing. Just wish the manager named Tim was still there. He was exceptional.

Ed B. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
3.0

I received so many different answers ie drop off times and locations available I had reserved a fifteen foot but settled there seemed to be a this happens all the time attitude positive is they adjusted gas volume but I do like the app to self observe drop off fellows great!!

Vicki W. 
Rating:
5.0

Highly satisfied. Great staff, they were very helpful and outgoing offering help multiple times. The place is well maintained and clean. The price for the unit feels fair and fit all of my stuff. Thank you for great service.

samuel d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mary W. 
Rating:
5.0

Staff were really kind and respectful. They went out of their way to help me and make sure I knew which truck was mine. They offered help multiple times. I had a great experience with uhaul.

samuel D. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
1.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
2.0

The first 15' truck that was dispatched to me was filthy! When I started up the truck, It was very loud! Exhaust system was broken at the Cadaletic Converter. When I brought it to his attention, He claimed that he has driven vehicles with broken exhaust systems before and that " This is the truck for me" I responded back to him that I am 61 years old and I have driven 100s of vehicles and I would not drive a vehicle in this bad condition. He stated that "this was the only vehicle that was available" After a few minutes of back and forth, Another Employee came out and found me another vehicle. I understand that you can not find trained people to work for you at the moment, It's the way it is at the moment. But you really need someone in there who knows a little bit about customer service as well as basic PERVENTIVE MAINTENANCE. Putting 20+ year old bearly trained staff in charge of your location is in my opinion a bad deal all around. It could end bad if an accident would occur. I don't hold them accountable in this matter. I blame MANAGEMENT. You need to train your staff properly or your going to loose business.

Joseph L W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
4.0

Customer did not leave a comment.

Lara D.  |  Overall Experience 
Rating:
5.0

Your guy did a nice job helping me out when I had scheduled my truck online for the wrong day. He fixed me up and did a nice job. My thanks to the guy.

Peter G. 
Rating:
1.0

Poor service equipment was awful…. A lot of issues offered me a credit never got it then accused me of not filling the tank and charging me extra. Very upset.

scott B. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
2.0

The young black man who was working out back was most helpful. However the young man who waited on me needs to lay off the marijuana while he is at work. I’ m sure he is a nice young man but this is not helping him think clearly. He was trying hard to do a good job though. .I feel like someone may have alerted my stalker that I was there as he pulled in while I was renting. Which is not a coincidence. I am in hopes that my stuff won’t be stolen from the unit before I can get it out. This is a very small community and everyone seems to know the person I have a pfa on. I stopped by today to ask some questions and change the lock. I also called about getting extra insurance on my things and no one could answer my question? Please let me know if I can purchase additional insurance. The truck I rented was a clunker and I had concerns about it breaking down. It was an old moving van. Im sure you have newer models. I also tried to change the lock into something that could not be picked as I am concerned the lock I was provided with can be picked and my things stolen. I hope you can understand my predicament and watch out for my unit.

Angela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
1.0

I had to rent a box truck as my appointment for a hitch to be installed was changed from 8:30am to anytime during the day. The seat was ripped and had leaves and dirt on floors. The hitch was NOT completed as he couldn't get 3 bolts out, his tools were strewn all over and kept trying to find correct wrench, told me to take the hitch, I purchased from U-Haul to another garage and have them do it. It cost me a lot more money than expected and time was limited as we were leaving for south for winter! I would recommend going to Waterville U-Haul, worth the few extra miles!

Daphne C. 
Rating:
4.0

Was the equipment clean and well maintained? Yes and no. The back of the van could have been swept out better. The rear tires are worn badly because of over inflation. Spun backing up to load. Not safe. An obvious problem yet over looked. Otherwise the van ran well.

Albert M. 
Rating:
5.0

The guys working at this uhaul were very knowledgeable, helpful and courteous.

jennifer (bausch health) T.  |  First Impressions 
Rating:
1.0

Hutch on. Rear quarter panel bulged out. Clip not fastened. Still bulged. Brand new car. Two kids didn't know anything. One tried to push it in. Told me had to leave the car to fix it. I can't. Said I could not pay partial. Had to pay in full manager Shane said could push in had to pay in full. Kids at countered laughted and told me sarcastically “have a good night”. Never again. Going to have Toyota fix it. If billed will contest my credit card if they don't oay

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Christine Y. 
Rating:
4.0

Customer did not leave a comment.

Joseph L W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ernest N. 
Rating:
3.0

4 people behind counter and no customer other then me. Still took 15 minutes for one of the 4 to check in my rental

Lionel M. 
Rating:
2.0

And I had put together a clothing donation to go down to Florida from six of the local stores up in the Augusta area I tried to get a hold of corporate office which I was I got was voice machines voice machine to voice machines to see if they could help out with use of a truck with storage facilities And even though I included them in the TV commercial that was donated to us I got absolutely nothing in return except being charged for a truck for four days I was an hour late another $30 on top of that and I am paying $160 per month because the tractor is coming up from Florida to pick up all the clothes never made it

Richard B. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Meg O. 
Rating:
5.0

The Augusta office goes above and beyond to make my needs met.

Michael C. 
Rating:
1.0

Next time it would be nice to get help finding and hooking up a trailer. Not get called non stop asking l for a photo of the trailer hooked up to my truck because they could be liable. Interesting experience for sure.

Eddie L. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Pam D. 
Rating:
1.0

I reserved a truck, got two phone calls after reservations because you had to change the truck again and again. Show up to pickup my reservation and I can longer get the truck that was reserved and changed 3 times. I had to use a smaller truck which created me to take multiple trips instead of one which increased the mileage and therefore increased my bill. Customer rep was a complete ass-hat the entire time and didn't care about any of the inconvenience. In fact said “it's not our fault”. Not returning as a customer and will deter anyone I can from this location/brand whenever possible

TYLER B. 
Rating:
5.0

Great staff

DALTON D.  |  First Impressions 
Rating:
5.0

Excellant

Normand L. 
Rating:
4.0

It went very smoothly.

Sarah Z. 
Rating:
5.0

Great service. Very professional staff.

Daniel W. 
Rating:
5.0

Na

christopher L. 
Rating:
4.0

Customer did not leave a comment.

lewis B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
3.0

Provide safe vehicles and properly trained staff. Management extremely rude.

JAIME S. 
Rating:
4.0

Customer did not leave a comment.

Susan P.  |  Overall Experience 
Rating:
5.0

Excellent experience with the cargo van!

Leo B. 
Rating:
3.0

You need to upgrade your personell.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

EVELYN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SULTAN A. 
Rating:
5.0

As with many businesses, staffing is a issue BUT at this location they were very helpful and U-Hauls check in/out process is excellent!!

Paul D. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

A++++ location

Kimberly D. 
Rating:
5.0

Only like talking to local branch when making reservation, etc.. I know that it's not possible but it is the best! I love everything about the Augusta location :)

LISA S. 
Rating:
3.0

Customer did not leave a comment.

DONNA G. 
Rating:
1.0

you are using the wrong email for this customer. You sent me that person's receipt http://uhaul.com/s/F0E0AA7268 Please correct your records and delete any association with wjblake@gmail.com otherwise I will contact him using his personal info you have released to me. thank you.

William B. 
Rating:
3.0

I rented an open trailer with a gate to move some equipment. My overall experience was okay considering the cost was very minimal. The trailer itself functioned properly and was fine for my purposes but I would not say that it appeared relatively new or even well-maintained. The location is on a busy street and not exactly convenient for me. I had originally asked for the pickup location to be in a place more convenient for me but was told that the euipment would likely not be available there. I would give this location an average rating - it worked fine for me and the cost was very inexpensive making the inconvenience of laction worthwhile in the end.

Mark M. 
Rating:
3.0

I went online to reserve a 20 ft truck for my move when I got to the store I was put into a 10-ft truck. They said that I reserved a 15-ft which they didn't have so they put me into a 10-foot which was not very helpful trying to get out of a home and one shot I had to go back twice and I still was not able to finish moving because I did not have the correct size truck

Becky M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Equipment available on site. Easy going staff, low price. Love that.

RICHARD E. 
Rating:
5.0

Thank you for the great experience.

Steven L. 
Rating:
5.0

No nonsense experience, job well done, no difficulties at all. Thanks for making it a no hassle transaction!

Keith P. 
Rating:
3.0

The service was great however the cleanliness of the truck was below average. It looked like it hadn't been cleaned thoroughly for sometime dust windows were dirty no trash but I just expected a cleaner vehicle. Again service was great cleanliness not so much.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Online check out is too complicated.

Jennifer K. 
Rating:
1.0

The attendant told us there was no available rentals when the website said there was. Went online and see there is multiple available right away. So rented online went to get it and someone else had the same rental I was doing the photos when the other customer came out with the key because he had rented inside for the same one I got online after I was told there were no available rentals? We went Inside and he switched mine to the other available rental and so I was unable to take photos or confirm anything he said he'd print the agreement but then wasn't able to so I left the lot with mo confirmation or anything. I asked for something else that was available online and he said it was unavailable. He wasn't friendly, looked dirty and disheveled. Clearly didn't want to be bothered by customers as a former self storage and rental truck manager I was not impressed with this interaction at all. Definitely needs some training in multiple areas. I'm not one to usually complain and always make sure to leave good reviews when asked but this would be something from a business standpoint I'd want to know about.

Chantal H. 
Rating:
5.0

Awesome service!

Gail T. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

MATT A. 
Rating:
5.0

We highly recommend this clean, well-run storage facility. We'd use again if we need it!

Sandra B.  |  Overall Experience 
Rating:
4.0

The facility was great; however, the recent multiple price increases made it no longer cost effective.

Lynn I.  |  Overall Experience 
Rating:
4.0

A sign at the foot of the stairs mentions that elevators are available. I couldn't find an elevator. Otherwise a good facility.

Charles P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
1.0

One staff member tells you one thing. Then another one tells you something completely different. Will never come back.

Clark D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe D.  |  Overall Experience 
Rating:
5.0

The employee was patient and helpful with me. Instead of just explaining he took the time to walk out and show me the "check-in" process. The facility itself was really clean. I'm happy and satisfied.

Eric R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clark D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Avery H.  |  Overall Experience 
Rating:
5.0

Zack in the augusta maine facility was more than accomadating and helped us with a flash light while there is no light inside the storage unit we rented and also let us know that the trucks were going to be moved and the back was to be snow plowed so we could get the rest of our stuff out before our free month ran out . Above normal customer service . He has great people skills and needs a pay raise 🥰

Stacey Z.  |  Overall Experience 
Rating:
5.0

Storage seems very secure, yet accessible. It was very clean inside, and warm enough to keep things from getting damaged.

Lara D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN S.  |  First Impressions 
Rating:
1.0

Staff was not helpful in research into account and charges related to the account, told to call customer service as they sat and watched, refused to service after being asked to look into charges nobody could seem to find that was linked with a reservation # and order #. Why would a company provide a customer with such reference numbers if you have no way to research with them, gives your customers and future customers a false sense of trust in company that refuses to stand by their word and then refuses to help a customer when they are being told they are rude for inquiring. I’m allowed to be frustrated that my confirmed reservation was cancelled and charges from UHaul on my debit card could not be located and refused to give the merchandise purchased without the researched receipt. Bad customer service for such a high priced storage unit. Let’s hope the rest of my interactions through out this process improve.

Jami L.  |  First Impressions 
Rating:
5.0

Uhaul is a great company to work with. I have rented trucks from them numerous times and it is always hassle-free. Recently rented a climate controlled storage unit from them and it was also a great experience. They keep the building clean and secure. Very customer oriented company.

SHERYL W.  |  Overall Experience 
Rating:
2.0

The pricing is steep, we where told when we first inquired that they had units " half the size of a two car garage!" We thought sweet okay for that price that's great.... come to find out it was actually 10 times smaller than that and we needed to utilize 2 units instead of just one!( thank fully staff on was able to help work out a deal for this false information and took the first month of of the second one so we had a 2 for 1 month deal, but all we had was a couch a bed Frame( in peices), a box spring, and a few loose items, these took up 90% of both units " half the size of a two car garage!" Not!, and the late fees are ridiculous one day late and you charge $20 for a "delinquent Fee" I appreciate the storage availability.. but again the prices, lies, and late fees are what took had us move out!

Schyler H.  |  Overall Experience 
Rating:
1.0

I signed my contract repeatedly and it never stuck in the system until I did it online. I repeatedly changed my address and left a credit card but never was charged as expected. The store locked my storage unit and would not reply to my messages until corporate got involved. I know times are hard but this was ridiculous. So happy to be done with this mess.

Kristen S.  |  Overall Experience 
Rating:
5.0

Good manager.

SAMUEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BEN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian s.  |  Overall Experience 
Rating:
5.0

Thanks for being easy and convenient

Manoo D.  |  First Impressions 
Rating:
5.0

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I’m the future!

jilliane k.  |  Overall Experience 
Rating:
5.0

Great job- thanks!

SAMUEL P.  |  First Impressions 
Rating:
5.0

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

JONATHAN D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dexter B.  |  First Impressions 
Rating:
5.0

Staff were always always helpful and kind.

Crystal C.  |  Overall Experience 
Rating:
5.0

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LYNN-MARIE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie S.  |  Overall Experience 
Rating:
1.0

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Jasmine W.  |  Overall Experience 
Rating:
5.0

Excellent service! Helpful and friendly!

Melissa L.  |  Overall Experience 
Rating:
2.0

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K.  |  Overall Experience 
Rating:
2.0

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.

DESIREE K.  |  First Impressions 
Rating:
5.0

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

MARK D.  |  Overall Experience 
Rating:
2.0

I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Sarah C.  |  First Impressions 
Rating:
5.0

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Anthony G.  |  Online Move In 
Rating:
5.0

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

John M.  |  Overall Experience 
Rating:
5.0

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  First Impressions 
Rating:
5.0

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

CHRISTOPHER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ryan i.  |  First Impressions 
Rating:
5.0

Good service and very helpful

Corey A.  |  First Impressions 
Rating:
4.0

Worked well for my needs

Jessica H.  |  Overall Experience 
Rating:
5.0

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

GEORGE G.  |  Overall Experience 
Rating:
5.0

Easy access & great experience

Tina C.  |  Overall Experience 
Rating:
5.0

Once again, everyone was friendly and helpful.

Leslie L.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant staff.

Susan E R.  |  Overall Experience 
Rating:
3.0

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Katherine E.  |  Overall Experience 
Rating:
5.0

Best service and very polite

Ruth C.  |  First Impressions 
Rating:
4.0

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

PATRICIA S.  |  Overall Experience 
Rating:
5.0

Great staff

JON L.  |  Overall Experience 
Rating:
5.0

I had no issues with Uhaul and will always use again if needed.

Laura B.  |  Overall Experience 
Rating:
5.0

It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!

Melarys C.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable.

karen c.  |  First Impressions 
Rating:
5.0

Always have a good service

Joanne C.  |  Overall Experience 
Rating:
5.0

I appreciate the help and friendliness of all staff all around good people.

Tiesha B.  |  First Impressions 
Rating:
3.0

Nice place but the rates increased so real times in less than 2 years.

JOHN K.  |  Overall Experience 
Rating:
5.0

The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Heather H.  |  First Impressions 
Rating:
5.0

Everyone at the Augusta,Me.store was great!

Phillip S.  |  Overall Experience 
Rating:
5.0

The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

JENNIFER M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful employees.

jasmine n.  |  Overall Experience 
Rating:
4.0

The storage unit worked great and would rent again if we ever need another one. Thanks

ROBERT H.  |  Overall Experience 
Rating:
1.0

1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,

GEORGE H.  |  Overall Experience 
Rating:
5.0

I was very pleased with the Uhaul experience. The staff was wonderful.

Sara P.  |  Overall Experience 
Rating:
4.0

GTG

Justin B.  |  Overall Experience 
Rating:
5.0

Great place

Brian M.  |  Overall Experience 
Rating:
5.0

I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete

pete t.  |  Overall Experience 
Rating:
3.0

Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.

dustin w.  |  Overall Experience 
Rating:
3.0

Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.

Benjamin K.  |  Overall Experience 
No reviews have been submitted for this location.

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