Customer Reviews for U-Haul Moving & Storage at White Ln

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at White Ln

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Angilique R. on

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Great place to store your belongings.

Bradley R. on

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Luis G. on

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Henry S. on

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Donna was sharp and professional and gracious. Thanks

Melody P. on

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Allow me to pick up at location requested. Clarify the loading. And unloading procedure. Take care of fixing my Bumper. Give more options to speak to a representative in person instead of an answering machine. I need to speak to a customer services representative and I just Keep getting options that are not the one I need.

Lawrence B. on

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My return was a bit late. However, the person checking in the rental equipment was understanding. I appreciated this.

William C. on

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Steven M. on

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Mary W. on

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Randolph W. on

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A little amount of cement was left in the trailer that I rented.

Sheryl L. on

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As a HAUL Renter, it would be better for the renter if the truck was Full of Gas at pickup, not knowing what kind of gas mileage the truck get, we put a $100. Dollars of gas but only used 1/4 of a tank. Seems unfair for the renter to lose all that money, not knowing how much gas it will use. Thank you Sheryl Lopez

Matthew N. on

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Steven B. on

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Harpreet D. on

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All good my dudes

Kenneth M. on

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More attendants at counter for customer service.

Doretha W. on

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Lower the price per mile. Thst is quite excessive. At least for the smaller trucks. The customer service was great!

Jennifer I. on

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Bryan W. on

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Anytime I have a big project, and I need to pick up material, and who to install the finished product I rent a trailer from you guys. It has always been a pleasurable experience, and that is one of the reasons I keep coming back. Earlier this week a tire was flat on the trailer, and when I showed the associate he handled it immediately. Got a new tire put on then I was on my way. Time is money in construction, amd that team on White lane in Bakersfield California definitely run a tight ship from what I can tell. I think they deserve some recognition. What can you improve? Just jeep doing what your doing. Great job.

Donald B. on

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Experience was first-class! Remarkable crew was helpful in every way. I couldn't believe how easy a "hateful moving day" went. Cudos to Ester (sp?) for setting us up for the move. She did everything right!

lynn B. on

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Geovanny S. on

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Josephine R. on

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Jereme B. on

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Reserved via phone and Checked in online still took the employees an hour to get me out of the store. Sent me to wait in the parking lot when it was 105 outside for 20 minutes before anyone showed up to help. Had five employees doing nothing and one man trying to help everyone. Worst run U-Haul I have ever been to. Horrible horrible store. Will never rent again.

Christine G. on

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Enjoyed renting in a clean and very friendly Place

Erin C. on

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Dina L. on

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Service was horrible and my pod was over a week late. I still haven't received my $50/day refund.

Christopher B. on

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Booked on line for truck at Union Bakersfield location. It was confirmed for 5 pm pick up. Got there early no truck, no reservations active, even though confirmed. . Had to have truck to make schedule move. No help staff didn't know what to do Called customer service, who gave me a number to call.. turned out in Washington, who had no idea why I was given her Number. She was helpful, gave me a direct line to find a truck. Called that number and the person managed to get a truck confirmation for 6 pm, On the way to get that truck, got called and that was cancelled, and given a different location, where there was actually a truck there . A big screw up on my reservation and no real help at that location. They didn't have access to even know what was available Vin thier system locally m

Daniel L. on

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The overall booking of your truck rental experience through the uhaul website

Julien V. on

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Love you guys

Jesus G. on

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Although I was told I had 4 days, the manager from this facility called me to tell me that I needed to drop the trailer off and that I couldn’t do it at the facility I had planned. I was inconvenienced by having to drive 20 minutes away from the site i had planned.

Debbie M. on

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Renee T. on

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Rented a new Pick-up Truck, the staff was very nice; the vehicle wasn't very clean. The windshields had something on them the wipers didn't remove. I attempted wash them @the gas station, but I couldn't get them clean; inside the cab there was pet hair & dust/debris on the dash. The air was blowing it around...it really irritated my allergies. I didn't really check the inside thoroughly bcause I was told the truck was new...make sure u do, especially if u have allergies.

david D. on

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Beatrice H. on

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Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.

Beatrice H. on

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Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.

jesse m. on

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Thanks we had a good service.

HAYDEE M. on

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Thank you for your wonderful customer service

carmen c. on

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The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having

laquenta g. on

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I could never understand why my rent was raised ever year.

CHRIS H. on

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The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you

Christopher H. on

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We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.

Chrystal M. on

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5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service

gail d. on

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Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.

Marian W. on

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Lorraine K. on

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Excellent Service

Shida L. on

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Thank you U-Haul

Marion Y. on

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Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.

Terry M. on

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Very helpful and great customer service

Donna M. on

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My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen

Michael M. on

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Friendly, courteous, great experience!

Santos C. on

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Great customer service and facilities.

Patricia M. on

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They were completely professional and helpful!

wynter s. on

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Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

terry w. on

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My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.

Jim W. on

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I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product

janet b. on

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Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good

Frank E. on

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Check in process needs to be streamlined for faster check in.

Sapina R. on

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It was quick fast service

Steve Lee W. on

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This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.

margie c. on

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We had no problems at U-hall storage.

Nelda T. on

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I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.

Lucas h. on

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Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul

jesse m. on

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The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.

steve s. on

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Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.

LIZABETH F. on

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I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!

Debbie V. on

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I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.

chelse m. on

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They were always very efficient

Angilique R. on

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Great storage place

MARISOL R. on

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Staff is friendly and very helpful.

Robert K. on

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Very good experience

lisa s. on

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Thank all of the staff for the help they gave me.

Kara R. on

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Great!! You guys were awesome.

patrica p. on

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Very well organized. Thanks Patricia Parks

Lynn W. on

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Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L

MICHELLE W. on

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I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.

Leefa C. on

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So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.

William K. on

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The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.

Martha C. on

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Staff are well trained and very helpful

MICHELLE W. on

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On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!

Napoleon M. on

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good help. Awesome.

Michael M. on

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Great customer service! Thank you

Lesly W. on

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Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.

Leticia G. on

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Staff were very nice and professional and friendly thanks for making my move easier.

Margo D. on

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Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!

anita j. on

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Most unorganized company I have ever dealt with, will never use Uhaul

janet o. on

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I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.

norma w. on

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For the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williams

Samuel c. on

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I'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the call

Robert C. on

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Please reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730

JIM M. on

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Very helpful, clean facilities easy access. Would recommend to a friend.

robert f. on

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no comment

SHARON I. on

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Great customer service!