Customer Reviews for U-Haul Moving & Storage at White Ln

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at White Ln

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Ricardo B. on

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Brianna S. on

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The lady who took my reservation over the phone claimed to have confirmed my identity by my phone number and email. I never once heard her say Brianna in our conversation. I’ve even got a uhaul login for cynthiasantiago721@gmail.com but I opted to call to make sure a truck would actually be ready. When I checked in, they said my adult daughter who I was wanting to add as an additional driver, was who the reservation was named under (primary) with my my phone and email. What? Interesting given my uhaul account shows my phone and email as my name and address with even my husbands CDL in the past. Since her DL was out of state the girl at the office was insisting she have a second person verify her identity. I was like, “why? It’s MY reservation and I just want to add her as a driver which we’ve done before” and after I asked several questions, she informed me it was under Brianna - not Cynthia and that’s why she was addressing her when I was standing right there like...hello? I’m the one paying for this and it’s my phone, email and credit card the reservation was made. I’m the one who called it in. Smh. She should have explained that up front and even been more accommodating after I told her they had it setup totally wrong. Super annoying, I won’t be going back to that location anytime soon. Penske had a truck for me but Ive been trying to continue all our business with Uhaul. I hope this isn’t the new normal or I’ll have to consider other options.

Jim F. on

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Staff went over and above expectations. They were very helpful and friendly. Using there storage unit and staff was extremely helpful in getting that set up

Talwinder S. on

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Oliver B. on

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Customer service at this location is awful. Waited over and hour to return a vehicle. Two male employees stood and watched and did nothing to help front counter.

Donald C. on

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Shannon M. on

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Mike F. on

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Windows a bit. ..on the dirty side...truck itself..dirty...but over all great personal... truck ok ...nice work...??????

Jerome P. on

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Close your location do us all a favor

Christopher B. on

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More representatives on Saturday morning

Monica R. on

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Antwan M. on

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Wendy A. on

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Pearl M. on

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Excellent customer service

Laura H. on

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We reserved 4 weeks prior to move date, but they had no appliance dollies available or in stock. Quite disappointing. Would have been nice to have received an email or call of this.

Javier R. on

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Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication

Eric M. on

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Daniel P. on

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This was over a month ago and paid for and dealt with. No no no. Contact me

Robert T. on

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Teklesenbet B. on

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Jake M. on

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We waited over an hour even though we had a reservation. The truck we got was dirty with dents and scratches everywhere. The windshield was covered with dead bugs.

Cederek F. on

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Daniel L. on

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Juanita M. on

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Checking in needs to be quicker. Was in line for over an hour

Christy R. on

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The customer service and setting up the trailer went well. The checkout was unsatisfactory. It took over a hour to rent the trailer. I completed the pre-checkout so I was very upset at the time it took. The Uhaul system continued to crash through my transaction. The customer service rep had to restart my transaction 3 times. I was very disappointed.

Kathy R. on

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I arranged to pick up my UBox on Friday afternoon (after storing it for 3 months) and it was not pulled out. In fact at first they couldn't even locate it, and evidently the person who helped me 2 days prior had not entered my request correctly. They could not deliver it until the next day at 11. I had already made arrangements for a mover to be at my house at 7 am. It was finally delivered at 11:30.

William G. on

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Staff was Awesome, friendly, courteous, knowledgeable about their job and procedures. In short, I got out and in quick and they were good to talk to.

Pedro A. on

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Great service. Like any other customer I’m the one who shows up last minute! They were very professional!

Amanda S. on

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Michael O. on

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Kenneth S. on

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dan B. on

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When I took delivery of the cargo van the girl just pulled up the van and gave me the keys. No pre-expection, walk around. So I walked around then went inside to point up some cosmetic issues like molding missing on the front passenger fender . I took pictures she said “ oh yeah we noted that.” Just felt rushed. But I had an easy to do business experience. Thank you I’ll. Come back if I need to use your products and services. Thanks for your hard work.

Joe T. on

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Really quick check-out. Mr. Hernandez was really helpful, and fun to get to know.

Rob B. on

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Website was not user friendly enough to be able to schedule things online - I had to call customer service to help me get it done

THOMAS K. on

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Better experience dropping off vehicle than picking up vehicle

Angilique R. on

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Great place to store your belongings.

Christine G. on

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Enjoyed renting in a clean and very friendly Place

Beatrice H. on

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Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.

Beatrice H. on

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Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.

jesse m. on

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Thanks we had a good service.

HAYDEE M. on

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Thank you for your wonderful customer service

carmen c. on

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The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having

laquenta g. on

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I could never understand why my rent was raised ever year.

CHRIS H. on

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The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you

Christopher H. on

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We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.

Chrystal M. on

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5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service

gail d. on

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Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.

Marian W. on

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Lorraine K. on

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Excellent Service

Shida L. on

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Thank you U-Haul

Marion Y. on

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Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.

Terry M. on

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Very helpful and great customer service

Donna M. on

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My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen

Michael M. on

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Friendly, courteous, great experience!

Santos C. on

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Great customer service and facilities.

Patricia M. on

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They were completely professional and helpful!

wynter s. on

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Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

terry w. on

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My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.

Jim W. on

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I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product

janet b. on

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Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good

Frank E. on

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Check in process needs to be streamlined for faster check in.

Sapina R. on

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It was quick fast service

Steve Lee W. on

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This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.

margie c. on

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We had no problems at U-hall storage.

Nelda T. on

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I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.

Lucas h. on

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Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul

jesse m. on

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The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.

steve s. on

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Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.

LIZABETH F. on

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I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!

Debbie V. on

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I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.

chelse m. on

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They were always very efficient

Angilique R. on

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Great storage place

MARISOL R. on

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Staff is friendly and very helpful.

Robert K. on

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Very good experience

lisa s. on

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Thank all of the staff for the help they gave me.

Kara R. on

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Great!! You guys were awesome.

patrica p. on

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Very well organized. Thanks Patricia Parks

Lynn W. on

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Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L

MICHELLE W. on

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I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.

Leefa C. on

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So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.

William K. on

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The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.

Martha C. on

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Staff are well trained and very helpful

MICHELLE W. on

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On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!

Napoleon M. on

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good help. Awesome.

Michael M. on

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Great customer service! Thank you

Lesly W. on

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Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.

Leticia G. on

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Staff were very nice and professional and friendly thanks for making my move easier.

Margo D. on

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Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!

anita j. on

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Most unorganized company I have ever dealt with, will never use Uhaul

janet o. on

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I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.

norma w. on

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For the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williams

Samuel c. on

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I'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the call

Robert C. on

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Please reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730

JIM M. on

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Very helpful, clean facilities easy access. Would recommend to a friend.

robert f. on

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no comment

SHARON I. on

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Great customer service!