Customer Reviews for U-Haul Moving & Storage at White Ln

Rating:

1.0

Charged over $500 for keeping an extra 2 days. What a scam

Rating:

1.0

You guys charged me twice and still not resolved. This was when this system was down on 4/18/21. It was showing that the truck was never returned.

Rating:

3.0

Even though the systems where down nation wide the employees did thier best to make things run smoothly. It took longer but that's because they only had one employee working up front at first. They went above and beyond to help us and make it a good experience!

Rating:

5.0

White lane is always a great location

Rating:

5.0

Have more staff trained at making on site bookings, even if they're used elsewhere when there's fewer customers. My wait time to pick up my rental was nearly 30 minutes. That's not acceptable when you're renting vehicles and time.

Rating:

4.0

Air conditioning did not function. Was offered a $50.00 anytime use coupon. Did not feel that to be satisfactory for the 400 mile trip. I was hauling my recently deceased friends personal effects home.

Rating:

4.0

The employee that helped at this location was friendly and very helpful.

Rating:

2.0

They billed me even my storage was removed within 4 days.

Rating:

3.0

Get your corporate office to do their job better. I will never use uhaul again and I will tell everyone I know to avoid uhaul .

Rating:

4.0

Great experience, helpful staff. Smooth processing the whole way.

Rating:

5.0

Always satisfied with there rentals

Rating:

5.0

I believe her name was Donna and Seven were great. Only issue was equipment was not functioning properly and it put me nearly an hour behind schedule and i not only was charged for this hour but not given a discount due to that issue.

Rating:

2.0

Original trailer was squeezed into a spot the attendant could not get it out so I was given a different trailer and new paperwork. Upon trying to return after hours that evening, I discovered the paperwork was wrong and it did not have my name on it. I was unable to complete the turn I and had to go back the following morning. Almost 10 people in line and only one attendant at the counter working diligently. Finally someone was about to help me with my return.

Rating:

3.0

customer service on return was ignored and someone that came in after me was helped before me. After that, I decided to just self-return myself.

Rating:

5.0

Overall great service

Rating:

5.0

It was a great speedy rental no complaints

Rating:

5.0

Yes 🙌

Rating:

5.0

Seven is amazing Costmer service 😂

Rating:

5.0

The green lock tab was missing from the dollie. Service was beyond excellent from this location!!

Rating:

5.0

Nichole was such a joy to work with! She set me up with a storage room, a trailer hitch install and a truck rental in just minutes. AND answered all of my gazillion questions and was still very nice! The storage room was SO CLEAN and looked as if it's brand new. It was a nice surprise to find a little "welcome" bag with a lock, a to-go coffee cup and a pen! I have a feeling this was a "Nichole" thing and it was a nice little touch. Thanks Nichole, and Uhaul on White Ln. This is the best location in Bako.

Rating:

4.0

Rude customer service

Rating:

5.0

During my trip with the trailer, I couldn't help but notice other U-Haul trailers on the road driving in the 3rd or 4th lane. As an experienced trailer driver, I am aware of the laws regarding driving with a trailer in tow. When discussing this with my wife, she was unaware that trailers could only drive in the 1st or 2nd lane. My suggestion is to inform your renters what lanes they should be driving in, with respect to what particular vehicle or trailer they are renting. Thanks!

Rating:

5.0

The online check in, check out process is very good. I found everything I needed. I am a long time customer and will continue to use Uhaul.

Rating:

3.0

Truck was ordered for contactless pickup but had to go inside and waited for almost 30 minutes; this was exactly what I was trying to avoid. Our truck was dirty, beat up, zip ties broken on dolly and we were told we had 1/4 tank of gas which ended up not so. It appears the gas was siphoned the night before. Tried to call and was disconnected once and on hold on two different calls for 40 minutes each. Finally called the 800 number and chose the option for roadside assistance just to get a live person. Not a good experience at all.

Rating:

5.0

Thank you all for your assistance Everyone was courteous professional and engaged Recommendation if you allow someone to check in online they should not have to wait in the same long line as those who did not and take almost as much time to receive their equipment update your process

Rating:

4.0

I had to wait 30 minutes to receive my rental because there was only one person working the counter

Rating:

2.0

I ordered a van for 24/7 pick-up at 7 am. I arrived at 7 with required mobile phone and documents but when I checked in I received a message that I had to wait until the store opened at 9. When the store finally did open, I was told they don't offer that on the vans, though every single van was marked with the 24/7 sticker.

Rating:

4.0

There was only one person helping start rentals in the front. There was a long wait and a line started to form. I would say have at least 2 people at all times. Thank you!

Rating:

5.0

Nichole was absolutely awesome. The best customer service. Very high marks.

Rating:

3.0

Felisha is extremely RUDE! She was not customer service friendly. The young man that hooked up and then unhooked upon return was amazing.

Rating:

5.0

Great location great service

Rating:

5.0

You have on ur website that we can rent the 4-8 cargo trailer but in fact that is only rentable to people who are traveling one way. We really would like to rent this locally can u help us with that in the future.

Rating:

5.0

Wash the windshield before sending back out

Rating:

1.0

Picked up on a Saturday morning, location under staffed, took way to long to get trailer. Dropped of Sunday afternoon, return staff polite and courteous but lacked skills to direct me where to go to unhitch trailer. Individual who unhitched trailer; lights, chains & hitch bolt, asked me to lift trailer off hitch. Not my job and I believe your protocol is your staff does that to prevent customer injuries. Your person, a female, was not strong enough to complete all of the task and luckily another staff member showed up who was able to remove the trailer from my vehicle. There should not be staff for pickup or return who can't complete the entire process. This is the first time I used this location, White Lane, as I prefer the Union Ave location. The staff at Union Ave is better in all aspects of the process. That is where I wanted to go originally but was sent to the White Lane location because of availability, again a negative to to rental process. I hope you pass this along to the White Lane location.

Rating:

5.0

Thanks a lot for the quick service at drop time

Rating:

5.0

Nothing,everything was great

Rating:

1.0

Change the hole company, get responsible peaple

Rating:

5.0

The return person was extremely helpful. Kudos to him.

Rating:

1.0

Rude guy didn't care

Rating:

5.0

Everything was good

Rating:

5.0

Fix the key issue. Key in the ignition kept sticking.

Rating:

1.0

The lines are crazy because they always have the same staff member at the desk. (She's great - give her cuddos)The others are just unapproachable, the communications between the staff is off, the booking system via app is a joke...you still wait 45 minutes to check out, even though you've frequently rented and are in great standing. Get it together or sell the business to a more experienced, hands on franchisee.

Rating:

5.0

Thank you for your service. I am especially grateful to the agents that attended to me especially on Friday, 3/19. She was just wonderful.. Thank you.

Rating:

5.0

Can't think of any changes that should be made .

Rating:

5.0

Everything went fine.

Rating:

5.0

Staff was extremely friendly and helpful. The small glitch with the computer system was handled with professionalism and a great sense of humor.

Rating:

3.0

In general the uhaul locations were nice. The trucks worked well. However my overall experience with uhaul as a company in general was very disappointing. I moved from california to nevada in November 2020. I reserved my truck two months prior. I was called two days before I was due to pick my truck up to tell me they didn't have my size truck. I was not even offered accomodations. I was packing up a four bedroom apartment! I ended up down sizing and having to drive my personal vehicle to Bakersfield CA to picky truck up. It was not brought to me which was an hour an a half away. So it was like doubling back! . I was only able to take the most important things because I had the 10". Here we are again in March I finally was able to get my things from california. Only to be called again to have to stop in bakersfield to get a truck. And the only accommodation this time was an extra 200 miles which just covered my milage to my hometown to get the rest of my belongings. Very tiresome, very unprofessional as a whole and inconsiderate in my opinion.

Rating:

1.0

We had our rental set up for the 24 seven pick up. This location failed to have that ready for us so we had to stay overnight. When we called customer service while we were at the location Friday night they put in a note to put a discount on our account, or the place that next morning wouldn't have given us a discount. I'm very unhappy with U-Haul, I'm very unhappy with the entire situation. We weren't discounted enough and I will never rent from you again

Rating:

4.0

The customer service return was below my expectations I waited for 20 minutes to do a return I spoke to a guy and let him know I was waiting but he was helping another customer which Is understandable but once he finished helping another customer he bypassed me went inside and started helping another customer who came after I did so I decided to go with the mobile drop off equipment return during business hours

Rating:

3.0

The exit gate wouldn't open. Noone answered the call nor the phone call. We hope that isn't a regular occurrence.

Rating:

5.0

Staff was outstanding, answered every question. Staff knew their stuff. Would definitely recommend and use again

Rating:

5.0

The two employees working at the time did a great job. I think this facility as large as it is needs four or more.

Rating:

1.0

The lady that works in this location when I got my uhaul was VERY VERY VERY VERY RUDE! Very arrogant and DISRESPECTFUL TO CUSTOMER. DON'T HAVE GOOD MANNERS TOWARD CUSTOMER SERVICE. SHE LIED TO US ABOUT THE AVAILABILITY OF PICK UP TRUCKS, she said there was no available truck at that time. So we went out, only to find out that all the trucks park in the parking lot was all available at that moment. We called Customer Service about what happen. She fight us while we we're trying to get a uhaul pick up truck. She talks bad to customer.

Rating:

2.0

My things were placed in your location clean and almost like new condition when I went back 1 year later to pick up my things there was Durt all over my things a total loss all of my things were ruined. I made a complaint to the front office all was done is the young lady took pictures. I give this uhaul facility an F rating

Rating:

5.0

Nothing, you guys were awesome Donna Putney was very helpful knowledge friendly professional it was an amazing experience will definitely use you guys again due to her help thanks

Rating:

1.0

I moved to a different storage after my roll up unit was BASHED -IN and forcefully PRIED open with lock intact. The thieves took a LOT. At the time 12/18/20 there were NO known CAMERAS viewing the storage units area. No one appears to actually occupy the front apartment-looking structure and there were often questionable persons of no apparent means wandering freely up and down among the storage unit rows I think some are living in storage units. I believe with the rental of vehicles and sales of supplies kept staff from proper monitoring of the storage units. I have chosen a new facility that does one thing; just rents out storages units. I was pressured to purchase renters insurance upon getting this unit in Jun/July 2020, insurance which is now asking for receipts of my stolen items and since I barely have any and clearly this insurance maybe wasn’t right for me I do believe such stipulation should have been pointed out as clearly as the pressure to buy it was. I am glad to see that many new cameras and high tech are finally being installed at the facility. I will use U-Haul again but I certainly would rent another unit only with great caution. Thank you

Rating:

2.0

I been with you guys for over 4 yrs property got damaged because of weather. Staff very rude everytime I used your rental department was treated like a criminal. Im a real estate investor. Finally move my business elsewhere

Rating:

4.0

Very helpful and nice

Rating:

5.0

Service was good thank you very much Christina storage manager

Rating:

5.0

No comments

Rating:

4.0

Units sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the 🔐.

Rating:

5.0

Thank you for your excellent customer service. I have always appreciated the quick response time and professionalism displayed by the entire staff at the White Lane U-Haul.

Rating:

5.0

Very happy w U Haul storage experience. Very clean, well kept and convenient. Handy items always avail 4 renters. Staff very helpful and pleasant.

Rating:

2.0

My unit was tampered with once and broke into the once. When they broke in, they totally ransacked everything. They were not able to get anything on camera because my unit was in a "blind spot". There insurance did not cover anything because the they stated that I provided proof of insurance. I did not have my own insurance. There was also some female living in one of the units at the time. They gave me 3 months free rent but after two months they began to charge me again. I was moved into a new unit that was by a camera. I kept my belongings there a short period longer and moved.

Rating:

5.0

You could use more parking in the front. I had to run over a curb with your trailer to get out without hitting anything.

Rating:

5.0

Is good for me thanks for your help

Rating:

1.0

They tried to give me a 10X10 room and insisted it was 10X15 which it wasn;t

Rating:

1.0

They refused to admit they made a mistake and I didn't store my car there and left very angry

Rating:

4.0

U-haul trucks parked in back blocking parking for customers vehicles!! Almost impossible to park in first row near storage

Rating:

5.0

The management was extremely helpful

Rating:

5.0

I secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpful

Rating:

4.0

Staff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unit

Rating:

5.0

Safe and secure.

Rating:

5.0

Excellent facility and friendly and helpful staff. The wait for service can be long.

Rating:

4.0

CSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.

Rating:

1.0

Not the best experience

Rating:

1.0

All my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their company

Rating:

5.0

Very friendly and helpful staff. Would go to them again.

Rating:

5.0

Luis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staff

Rating:

1.0

Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication

Rating:

5.0

Great place to store your belongings.

Rating:

4.0

Enjoyed renting in a clean and very friendly Place

Rating:

5.0

Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.

Rating:

5.0

Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.

Rating:

4.0

Thanks we had a good service.

Rating:

5.0

Thank you for your wonderful customer service

Rating:

3.0

The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having

Rating:

4.0

I could never understand why my rent was raised ever year.

Rating:

5.0

The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you

Rating:

5.0

We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.

Rating:

3.0

5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service

Rating:

4.0

Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.

Rating:

5.0

.

Rating:

5.0

Excellent Service

Rating:

5.0

Thank you U-Haul

Rating:

3.0

Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.

Rating:

5.0

Very helpful and great customer service

Rating:

1.0

My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen

Rating:

4.0

Friendly, courteous, great experience!

Rating:

5.0

Great customer service and facilities.

Rating:

5.0

They were completely professional and helpful!

Rating:

5.0

Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

Rating:

3.0

My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.

Rating:

5.0

I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product

Rating:

4.0

Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good

Rating:

4.0

Check in process needs to be streamlined for faster check in.

Rating:

5.0

It was quick fast service

Rating:

5.0

This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.

Rating:

5.0

We had no problems at U-hall storage.

Rating:

5.0

I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.

Rating:

2.0

Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul

Rating:

3.0

The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.

Rating:

5.0

Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.

Rating:

5.0

I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!

Rating:

5.0

I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.

Rating:

5.0

They were always very efficient

Rating:

5.0

Great storage place

Rating:

5.0

Staff is friendly and very helpful.

Rating:

5.0

Very good experience

Rating:

5.0

Thank all of the staff for the help they gave me.

Rating:

5.0

Great!! You guys were awesome.

Rating:

5.0

Very well organized. Thanks Patricia Parks

Rating:

5.0

Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L

Rating:

5.0

I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.

Rating:

5.0

So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.

Rating:

3.0

The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.

Rating:

5.0

Staff are well trained and very helpful

Rating:

5.0

On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!

Rating:

5.0

good help. Awesome.

Rating:

5.0

Great customer service! Thank you

Rating:

5.0

Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.

Rating:

5.0

Staff were very nice and professional and friendly thanks for making my move easier.

Rating:

5.0

Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!

Rating:

1.0

Most unorganized company I have ever dealt with, will never use Uhaul

Rating:

5.0

I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.

Rating:

5.0

For the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williams

Rating:

2.0

I'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the call

Rating:

5.0

Please reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730

Rating:

4.0

Very helpful, clean facilities easy access. Would recommend to a friend.

Rating:

3.0

no comment