Customer Reviews for U-Haul Moving & Storage at York

Rating:

5.0

Paul is great

Rating:

5.0

Thank you! So convenient and efficient!!

Rating:

5.0

Great customer service, open area for easy hook up and return. After a large unexpected storm was able to keep rate even being 45 minutes late

Rating:

5.0

Very nice lady helped us it was a great experience

Rating:

3.0

Boxes were a day late delivering - might have been due to weather but was never told the actual reason. Staff and movers from Top Tier Relocations (Don and Justin!!) were 11/10 because they kept me in the loop for the delays and moved things up a flight of stairs in about an hour!

Rating:

5.0

I was incredibly impressed by the high level of customer service throughout my U-Haul experience! From start to finish, every representative I spoke to was friendly and immensely helpful. I’ve used other “pod” companies and been pleased but the value and excellent customer service will have me recommending u-haul over other companies for sure. Thank you!!!

Rating:

3.0

I would say the overall experience wasn’t great, Nothing to do with this store. Ordered 5 U-boxes, ended up needing 7, my fault. The dates changed, so it changed our movers and move in date (cost us money)boxes were lost, then found, then dates changed again, and again. Overall wouldn’t do it again, I’d pay the extra $500 and go with PODS who also cover your items in the cost of shipping. Paid $3500 and could have paid $4000 for pods and had the dates I wanted, and it wouldn’t have thrown off an out of state move.

Rating:

5.0

They went above and beyond to provide great customer service! Thank you, I will be using this location again.

Rating:

3.0

The delivery of our boxes to final destination was 5 hours past delivery window provided. This caused a lot of stress and issues with hired help to assist with unloading. No one from U Haul updated us with these numerous delays and completely left us in the dark. We went back and forth to the destination to meet within the new windows provided throughout the day wasting time and gas. Extremely frustrated with the service with delays.

Rating:

5.0

Excelente servicio

Rating:

5.0

Great customer service very fast and helpful, staff was awesome

Rating:

5.0

Communication and updates were consistent and helpful throughout the process. Staff members are friendly and helpful. Moving is not fun but the Ubox option worked well for me and I would use them again.

Rating:

2.0

Items arrived 2 days after the requested date. This forced me to stay in a hotel for two nights, miss a day of work, and delay my move in date/set up

Rating:

5.0

nothing

Rating:

5.0

York Street U-Haul was great as was all the employees that I encountered. Paul the general manager was absolutely the most knowledgeable person I have dealt in the rental industry. I will also rent from that location again

Rating:

5.0

Had to drive across town to get there, passed a number of uhaul dealers, traffic in Wyoming said there were no other ATs except on york st, that was not true. Seeing them when we past other dealers.

Rating:

5.0

Everyone was very helpful and kind I would recommend.to all of my friends and family

Rating:

1.0

I was told I needed to drive to multiple locations and then drop off at all these different locations than where I made my reservation. When I called to clear this up after the I had dropped off the trailer.. no one had checked it in for a week. Also the customer service was condescending and rude so basically this was terrible

Rating:

5.0

I had a really good experience with U-Haul U boxes and it’s by far the most cost-effective option for moving long distances!

Rating:

1.0

This had to have been the most terrible experience I've ever had in my whole entire life. Nothing was going right you guys changed dates without communicating every time I complain you would put the blame on me. Your customer service is terrible. I've talked to one person. that was nice everybody else just basically said oh well Sorry to tell you, but I will never use your service again and I won't recommend anybody either. I'm glad it's over.

Rating:

4.0

Excellent and efficient customer service. Thank you!

Rating:

5.0

Just need to have a working restroom for the customers

Rating:

5.0

The staff at 7540 York St Denver, CO 80229 went out of their way to get me what I needed, even when system problems occurred. I can't say enough good things about Paul and Parker and all the staff.

Rating:

5.0

The guy who helped me rent truck and the other guy employee who helped with storage unit were great made a bad day better and very upbeat! Good and curteous customer service is hard to find who aren’t there just for pay check

Rating:

5.0

The staff was courteous, very friendly and very helpful.

Rating:

5.0

thank you

Rating:

5.0

The whole experience was awesome 👏

Rating:

5.0

The girls were very nice and helpful helped me out so much

Rating:

4.0

You helper service where you can get helpers to help you move is an almost unusable service. The way you have to book then await to hear from someone does not work as the helpers never show up. Then I had to wait on the phone for 55 mins and spend almost another hour trying to find a company that could help. Which you customer service person failed at!

Rating:

5.0

Service was great exactly what I needed!

Rating:

5.0

THE WHOLE MOVE WENT EXACTLY AS PLANNED. WOULD USE UHAUL AGAIN FOR A MOVE ACROSS THE COUNTRY.

Rating:

5.0

Thanks guys, good group of employees. Tracey

Rating:

5.0

Everything went smooth,coming and going.Your personnel was excellent and friendly.

Rating:

5.0

Exceptional experience as always.

Rating:

5.0

Phone personnel were very helpful friendly, as were the drop off and pick up drivers. Really appreciated that UBox was so accommodating with changes in our schedule!

Rating:

3.0

They didn't check in my Uhaul when I returned it and it looks like I got charged extra as a result. Will be calling today to clear this us but not a great experience.

Rating:

1.0

I went to get car out of Copart but I found that cable was damaged half way. So I end up paying someone else to transport my car.

Rating:

4.0

Everything went well for the rental. But it has now been almost 6 days since my rental. I was charged a 100 dollar deposit which is supposed to be refunded. Not one person has tried to contact me, nor does my credit card reflect any attempt toward my refund. I'm going to call someone now, to figure it out.

Rating:

5.0

Please make sure that the key for the provided back door lock is present on the key ring.

Rating:

1.0

renting was fine. returning was not ok this is the 3rd time that my rental was not checked in when I returned it. If I rent from this location again, I will have to make sure that the trailer is checked in before I leave.

Rating:

5.0

Very easy to make changes, everything was communicated clearly and with advance notice - I knew exactly what to expect!

Rating:

5.0

Janice R was AMAZING, I was by far probably the worst customer went I came in, I was very frustrated with my move and took it out on Janice, she NEVER lost her cool with me and remained professional the whole time she went above and beyond for me..She is differently Professional even at people's worst time...Great Job!!!

Rating:

5.0

Yes, this was the second place I went to after being directed to go to ANG auto repair to pick up a trailer. They were super racist. Told me that they would rather deal with me. If I was white I asked once somebody finally showed up I asked how does this work? I rented a trailer the female there told me to Hit up and take it if I bought it online as we were hitching it, another gentleman comes up to me and basically tells me I’m stealing it when I ask what he wants from me he gets super rude then in his comments try to put that I assumed that I paid for it and I didn’t assume anything. I was baffled that the lady told us to just take it in the first place I thought they were charged a credit card when we brought it back because the yard was wide open And people were bringing trailers in and taking trailers out when we were there so I thought that was how they did it, but since I was in white, that guy approached me and got mad at me and instead of telling the lady that she did it incorrect and then coming and getting me to figure it out so I’m glad I went to this place

Rating:

5.0

Excellent customer service

Rating:

4.0

Very friendly and quick. Took care of me very well and Darlene is great!

Rating:

5.0

Had an additional charge this morning. Please followup with me

Rating:

5.0

The management and staff were extremely helpful, process felt like a breeze!

Rating:

3.0

We had to change several storage units due to holes.

Rating:

5.0

You are doing great! Keep going.

Rating:

5.0

No comments

Rating:

5.0

Ron has always been very helpful, love renting from here

Rating:

5.0

The customer service experience at your facility is #1!! Above and beyond - friendly, professional, accommodating, and patient with me and helped me find the perfect solution for my moving and storage needs. THANK YOU!!! The staff is truly wonderful in every interaction since 2022. Seriously they set the standard high. I have NOT had the same experience at other facilities.

Rating:

5.0

Very friendly and quick service.

Rating:

5.0

Everything from the initial online ordering of the box to the final drop off of the trailer after it was unloaded was excellent. Staff was friendly and helpful, everything was done as scheduled except the delivery of the box which was actually a few days EARILY than promised. Overall everything was excellent!

Rating:

5.0

Everyone was friendly and professional

Rating:

5.0

Above beyond recommended thanks UHaul🙂

Rating:

5.0

Excellent service and the 2nd time using this service to move! Would highly recommend. Alexandrea in the Brighton area and Jennifer in the Murrieta area were awesome and super helpful with pick up and delivery. And of course everyone at the call center were friendly, prompt and very organized!

Rating:

5.0

Excellent and timely service plus the absolute best retail store for anyone moving home or office. The level of customer service and sensitivity is surprisingly thoughtful. Paul and his team set a high standard and go beyond expectations.

Rating:

4.0

The outdoor un-gated truck-bed unit I rented had an awkward step of over one foot between the ground and the floor of the unit that made loading and unloading difficult. Also the floor was not flat throughout due to square risers where wheels had been located; this also made loading and arranging my things difficult.

Rating:

5.0

Muy bien buen trabajo

Rating:

5.0

Bigger is usually not better but this is an excellent exception. Comprehensive retail of every possible tool and moving supplies.

Rating:

5.0

It was a very nice place the staff was very nice

Rating:

4.0

Couldn't get my lock off so I was trying to get it off when some last ran put and started hollering and told me I couldn't do that but she had her asst Mgr and he was nice enough to help me out buy overall it was a good storage

Rating:

5.0

When I was ready to move it was very simple and I just moved all of my things like first I let U-Haul know that I was moving and then finished up they checked it right after I was done cleaning out the storage and told me everything was good and I didn't owe anything else.

Rating:

1.0

Storage unit was broken into and staff was not helpful at all

Rating:

5.0

Paul and his team are extremely helpful. Furthermore, the team were extremely professional.

Rating:

3.0

My storage had a leak in the ceiling. Let the employees know once I found out, which was a bit late, because after the 2 strong storms passed I went to get something from my storage unit and the top part was soak. I went to the office and told them. She assured me they would fix it. Never happened. My books which were stored on top with some dishes were damaged with mold boxes all wet. I had to replace them and move to a different area in storage unit. They didn’t seem to care about my situation. Not even to come and look at the unit or offer me new boxes. They asked if I had pictures instead of coming and looking at the situation.

Rating:

4.0

Manager Paul is good

Rating:

5.0

Parker made our experience very pleasant. He has top notch customer service and went the extra mile to get the job done. Thanks Parker!

Rating:

2.0

When I rented a truck and trailer recently, the drop off location was unilaterally changed after the fact by U-Haul to one that was very inconvenient. When I spoke to the technician on the phone, he pled ignorance and said there’s nothing he can do. Changing the drop off location made moving very much more difficult and I do not appreciate uhaul doing this.

Rating:

1.0

When I called to make reservations I asked the rep several times if I rented the truck at this location would it qualify for the free month of storage and he assured me that it did when I showed up to pick up the truck guess what I was advised that I would have to pay full price for the storage and there wasn't even a storage reserved for me classic bait and switch we were in a pinch so I had no choice but to pay the money I believe Parker was the reps name on the phone so this is why I wouldn't recommend I have used U-Haul truck rental and storage several times in the past but will be using different truck rental and storage on my next move beware of the bait and switch

Rating:

4.0

I was a little disappointed to discover that for around a year, my unit wasn't behind locked gates. I thought I was paying for secure storage. Your staff is great though and I would still use you again - just a unit behind the security fence.

Rating:

1.0

My first time having a storage and it couldn't have been worse. The gate key didn't work for me and had to be re-entered multiple times in the computer only to be told later that there was an IT issue. Then the staff screwed up with my unit and assigned me one that had a customer already occupied. I was then re-assigned to another unit by this incompetent staff member that had some paint supplies in there already which I thought nothing of it so I moved all my stuff inside. I was then told the next day that because it was not empty, I would have to be re-assigned another unit for the third time and the best part was that I would not be getting any help to move these heavy items. The manager and I had a screaming match about this only to be told that it had already happened and nothing else can be done. So I had to move all my heavy stuff by myself to a unit that was finally checked to be empty. I was then charged for the time that was in the second unit as well instead of when the third unit started. The staff was terrible and the manager didn't do his job. I was glad to have moved out from this place. If I could give lower than 1 star, I would.

Rating:

4.0

Thank you for the month free storage, it is very much appreciated

Rating:

5.0

Very professional took the time to show me storage space. I would recommend.

Rating:

5.0

Front office staff especially the rep who did the check in are patient, respectful and competent.

Rating:

2.0

The gentleman Brandon that helped hates his job and may need to find a different one. He had complete attitude from the moment we walked in the door and was upset he had to work. He looked like he just woke up hadn't combed his hair and smelt bad. There was a Hispanic gentleman that tried to be helpful but Brandon was mean to him as well.

Rating:

3.0

We had an old van in storage through U-Haul for over 15 years. We had to move it from one location to another in the middle of that time. We are out of state so it was a huge inconvenience for us. We really didn't get any help from anyone at U-Haul. We were sending monthly payments through the mail for most of that time and fairly often, it got lost somewhere along the way and were charged late fees that mostly got waived when we would call to tell the managers that we'd sent payment, but still had to resend the fee which was a hardship for us. Finally, we decided to pay electronically so to put an end to that nonsense. Now at the end, we were notified about a month before that it needed to be removed again permanently and again received no help from anyone at U-Haul. We were unable to go to Colorado from California this time and so lost the van completely, after paying all these years to store it. We're very angry about this, but there's now nothing we can do. We really would have appreciated more assistance in finding a towing company and another storage facility and getting it done without us having to physically be there, but I guess that just wasn't possible from U-Haul. I don't think we will ever use U-Haul ever again for anything.

Rating:

1.0

When I reported that my unit was broken into, staff didn’t help or explain on what to do. I filed a claim with the person at the reception, but he didn’t explain on what to do next. I also checked all the storage facilities around me and no other locks were cut open. I guarantee that the person working here on May 28th has something to do with this break in. He put as all the way in the back for a reason where there are no cameras.

Rating:

5.0

Thanks for the unit I rented was very satisfied with staff and the facility thanks again

Rating:

2.0

The unit leaked water. The gate was moved so close to the unit and the pin pad was put to close to my unit so I was unable to park infront of mine due to people needing to punch the gate code and also allowed people to look in my unit Witch made me uncomfortable that someone could rob me and the gate was not always working and that allowed anybody to come and go.

Rating:

5.0

N/a

Rating:

4.0

Paul and his team did a great job helping me understand the confusion of the online process and provided me with excellent service. The problems may have been caused because I booked the truck and storage facility at the same time.

Rating:

3.0

The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else’s. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.

Rating:

3.0

My key card didn't work had 2 different keys. Was never show how to operate the gates But will wing it .

Rating:

1.0

My trailer was stolen from there yard and before that I had my locks cut off twice

Rating:

5.0

Except for not being able to get out of the gate. It was easy.

Rating:

1.0

Got my tools stolen from my van

Rating:

5.0

Good business all the way around.

Rating:

5.0

Super friendly staff… Very mindful of customers needs… THEY GO ABOVE AND BEYOND THEIR CALL OF DUTY

Rating:

1.0

My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaul

Rating:

5.0

Great with serving our needs. Great team!

Rating:

5.0

Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.

Rating:

4.0

The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.

Rating:

3.0

Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn’t anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don’t need to go at night and that your stuff is not irreplaceable or too expensive.

Rating:

5.0

Paul and his guys have been excellent.

Rating:

1.0

Office personal horrendous. The manager has no customer service skills. Very rude.

Rating:

5.0

The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.

Rating:

5.0

Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.

Rating:

5.0

All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!

Rating:

4.0

Always friendly and helpful

Rating:

5.0

The staff at this location was excellent in their service!

Rating:

5.0

Whenever I run into a little snag the staff is right there to help me out with the my issue

Rating:

3.0

U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town. Not a completely bad experience but a long way from good.

Rating:

3.0

I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it

Rating:

4.0

I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently

Rating:

4.0

We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.

Rating:

5.0

The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to

Rating:

5.0

very convenient

Rating:

4.0

Due to work schedule we had to pay for 24 hour access. That was unexpected. When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’

Rating:

5.0

great guys big help

Rating:

5.0

The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!

Rating:

3.0

Great job

Rating:

3.0

Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.

Rating:

5.0

Great customer service

Rating:

1.0

No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.

Rating:

1.0

The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!

Rating:

5.0

Everyone on site was unbelievably Helpful! The National Phone Staff should be commended as Well! I Just wish there was a better Way to connect The National Call Center with local distributors!

Rating:

2.0

Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic

Rating:

1.0

I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.

Rating:

1.0

Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.

Rating:

5.0

Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!

Rating:

1.0

the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.

Rating:

1.0

Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help

Rating:

5.0

Everything was great, the manager Devonte was great as well.

Rating:

5.0

The U BOX worked perfectly for our needs.

Rating:

1.0

I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr

Rating:

5.0

Great people especially the asst.mgr

Rating:

5.0

The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.

Rating:

5.0

Customer service was amazing.

Rating:

5.0

Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.

Rating:

1.0

Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.

Rating:

5.0

So far excellent!

Rating:

5.0

Davante was great!

Rating:

1.0

We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.

Rating:

5.0

this location really helps out there customers and friendly services thank you

Rating:

5.0

Great service

Rating:

1.0

This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.

Rating:

5.0

Drivers that delivered my uhaul pod were awesome, especially Joy!

Rating:

5.0

Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!

Rating:

4.0

Communication was good in making arrangement for UHaul delivery of UBoxes.

Rating:

5.0

.

Rating:

5.0

Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.

Rating:

5.0

The service was great. They really go out of their way to help the customer. Thanks again.

Rating:

5.0

Joy was very helpful with delivery and pick up of u box.

Rating:

5.0

The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.

Rating:

5.0

Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently

Rating:

4.0

none

Rating:

4.0

Thank you. Have my storage with you

Rating:

1.0

Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.

Rating:

1.0

Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.

Rating:

4.0

I did not see the facility as I rented a u box which was delivered to my new home. But, all went well

Rating:

5.0

The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader

Rating:

2.0

None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain

Rating:

5.0

Thanks so much for the excellent service

Rating:

5.0

Very easy to work with

Rating:

5.0

They were good at there jobs

Rating:

5.0

Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.

Rating:

4.0

.

Rating:

4.0

Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.

Rating:

1.0

I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.

Rating:

5.0

The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.

Rating:

2.0

I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.

Rating:

5.0

I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.

Rating:

5.0

Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com

Rating:

5.0

Great Service!

Rating:

5.0

I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.