Customer Reviews for U-Haul Moving & Storage of Abilene Far South

Rating:

1.0

Made a reservation online. I called the customer service line to ask if I needed to add a driver did they have to be present. The representative I was speaking with said I would have to have a drivers license but they did not have to be present, I could just have a copy of it. I asked if a photo copy on my phone would work and she said yes. When I showed up to pick up my rental, I was told that they could not honor my reservation because the previous customer did not return the vehicle. I waited until they were able to find me a suitable replacement at another location. Mind you, I showed up at 10:30 am and this took about 40 minutes to figure out. I drove to the second location proceeded to try and get the rental vehicle situated. I explained to the lady what had happened. She pulled up my information and read to me the details of my rental. I had to correct her on the cost as the previous location said they would find a suitable replacement at the same price. When I tried to ask about adding a driver, I gave her the name and proceeded to show her the drivers license photo I had on my phone. She said that I could not do that, they had to be present. I explained to her that I had called customer service the day before and they told me this would work just fine. She said "customer service doesn't' have a clue on what they are doing" I said well that is not my fault, that seems to me a company issue and I again explained to her what they told me which got me no where. Overall it took me almost 2 hours to get this figured out. I don't use your business often, but this was not a personal rental this was for company use. overall not a good experience!

Rating:

5.0

Very pleased with my room and the overall facility! Employees very friendly and helpful. I was building a shelf for the room I rented. My saw was giving me trouble. One of the construction workers offered his saw and even made the cut for me.

Rating:

2.0

This is a new location and the building is immaculate, the worker was great. The experience was poor. 1st it is not completely online so they couldn’t take cash and to use a card the manager had to do everything manually making wait times grow. 2nd, this location is on the same street as the older location on the outskirts of town. So far in fact that I didn’t know it existed and when I requested my vehicle I thought it was at the older location. On the web site it said “far south” the other location is also south, just not far south. This difference cost me an additional $20 as the locations are 10 miles apart at 1.09/mile and the location I was trying to use is only a mile from where I was moving equipment. I have no problems with the service I received, but the difference in locals needs to be made clear when reserving, at least until people know there are multiple sires

Rating:

3.0

I had reserved an Appliance Dolly which the Location did not have. I asked why I was not informed of this before I showed up to pick up the Truck and Dolly that I had reserved. I was told by the person I was speaking to that they did not do my reservation so it was not their fault. They told me that if I would go back up the road to the oher U-Haul store that they should have one. This was out of my way but I did go there. The lady in the yard told me that they had one and she showed it to me and I said great and then I told her I would load it on the truck and then come inside to do the paperwork. When I went inside the person in charge told me that I could not have that Dolly and they did not have one for me. And as I did not have a reservation with them thety did not have one that I could rent. They had about 5 of these dollies. Wearing a U-HAUL SHIRT dos not mean that they represent U-HAUL I guess. Needless to say I wound up going about 70 miles out of my way to borrow a Dolly from my In-Laws. Very disappointed with U-HAUL on this trip.