Customer Reviews for U-Haul Moving & Storage of Abilene

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Abilene

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ana o. | First Impressions |
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Staff very friendly and patient. Thank you.

Derrick G.
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They were friendly and fast.

Frank N.
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Trailer they had hooked up to my u-haul truck had a bad looking wheel rim. It was rusty or recently welded and wasn’t very save looking. Was told to come back in a few hours and they may have a new trailer hooked up but not sure because we are so busy. The sales person talked to us for at least 15 minutes about not having time to do it when in fact he could have done it while putting us off. He called me early evening to say it was ready and I could not pick it up until Thursday morning as now I was busy. Very poor customer service.

Roscoe H.
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The service I received from every associate was the best I have ever experienced at this location. Keep up the can do attitude and quick service. Thanks to everyone

Isaac M.
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All good

John P.
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Fire Sue. She’s literally the bane of existence for any human. If you want to get treated like you’re in an abusive relationship then she’s your go to. Worst customer service I have ever experienced by far. Sue is truly a pathetic human being that does nothing but waste our precious oxygen because when you treat a polite person that goes out of their way to clean the heck out of tote trucks like that for literally no reason I can never forgive that. Sue is basically the equivalent of Hitler but uglier.

Richard B. | First Impressions |
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Perfect assistance from Amanda.

Farnando A.
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Customer did not leave a comment.

Philip D.
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Staff was very courteous and helpful, great experience!

Linda H.
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Customer did not leave a comment.

Mary D.
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Customer did not leave a comment.

Avery S.
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Customer did not leave a comment.

Ignacio P.
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Very professional

Ricardo G.
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Customer did not leave a comment.

Lashonda W.
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Customer did not leave a comment.

LARAMIE S.
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Customer did not leave a comment.

David B.
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A call button at the return station would be helpful

Earl E.
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Customer did not leave a comment.

Roy G.
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Customer did not leave a comment.

Robert P.
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Keep up the good work!

Charlot I.
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...................

Imelda M.
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Customer did not leave a comment.

david P.
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Customer did not leave a comment.

CALEB C.
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My husband was told that they could not help him to check-in and sent him to try and get his phone to work outside in the cold for over an hour. I called customer support and was transferred 5 times and on the phone for an hour just to have them write a note on the account but get nothing done. We were quoted 45 dollars including mileage and they tried to charge him $132.86 for a 5-hour rental. Not only that but while we were moving his car was broken into when he was parked right in front of the doors of the U-haul. My husband suspects an employee was to blame because it was in front of their office and they declined to look at the tape from the security camera and denied they saw anyone go into his car. After that, the manager told him he would be charged 35 dollars for not filling the tank up a half-gallon after he had already topped it off and it was at the same gauge it was at the same spot that it was. Will be avoiding the Abilene U-haul and U-Haul in general from now on. We will be filing a customer action file after this.

Clyde B.
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I had asked for a Chevrolet Pickup because of the tie downs. There was a Ram and a Chaevrolet pickup on the lot. I specifically asked for the Chevy. They brought me a Ram. I protested and said the tie downs were better on the Chevy. He said the tie downs were the same, but I had just looked at them and they were not the same. But then they did let me have the Chevy. The initial price was higher than I had been quoted. When I pointed it out, they did make it right. I had tried to do the initial stuff on line like the email said, but when I got there they did not seem to know anything about it. But over all it was a good experience.

Taylor G.
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Customer did not leave a comment.

Warren C.
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Customer did not leave a comment.

Gregg V.
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Very helpful and fast.

Holly C.
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Friendlier employees

Bryan C.
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N/A

ROBERTO R.
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Fast service and good customer skill.

Jerry B.
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Have someone more available to answer phone when customers are in need.

LEVI L.
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Great crew! Loved doing business with them!

Kathaleen C. | Overall Experience |
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Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Patrick K.
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why did you charge me $20 for having to unhook the unit myself ... i don’t get the extra charge for returning the unit to the correct place per contract and then getting a $20 charge.... it’s not my fault the return time was after hours perhaps my return time should have been during business hours

Mark S.
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Customer did not leave a comment.

Erin M.
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The pick up app is terrible and takes SOOOOO LONG. Cannot upload pictures without crashes. Epic waste of time. Thankfully the staff here were kind enough to help me so I could stay on schedule. Drop off was wonderful thanks to them as well!!

Patrick H.
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Customer did not leave a comment.

Juan L.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

Eric C.
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Customer did not leave a comment.

Saroeurn H.
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Customer rep by the name of Jerome at S Clack location was very rude! His attitude was unacceptable when asked for the Uhaul phone number for after hours.

Reed O.
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I really appreciated the customer service provided over the phone, however, I was unable to log onto the website to return the vehicle. It was very frustrating and I had to change my password multiple times! I DO NOT recommend the website to anyone!

Caty R.
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Customer did not leave a comment.

Scott K.
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Great folks. Knew their job well. Very kind.

George J.
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Customer did not leave a comment.

Robert R.
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Cynthia B.
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I am very happy. I have used uhaul before and Uhaul will always be my only choice. Thank you!

Diane M.
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The lady was very friendly, quick and nice.

David M.
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Customer did not leave a comment.

billie jo P.
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Everyone was very helpful and friendly and went above and beyond to help get what I needed.

Lois D.
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Customer did not leave a comment.

JD T.
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The agents both were friendly and quick in their help. Good work!

Arthur M.
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Customer did not leave a comment.

Deborah M.
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Vickie M.
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MARK L.
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Emmanuel Y.
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Mark K.
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Increase staffing. Very busy.

Estevan B.
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Nothing it’s perfect as is

John S.
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Customer did not leave a comment.

Aurelia S.
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Customer did not leave a comment.

Dean H.
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Customer did not leave a comment.

Eric H.
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Make sure the turn signals are working

Timothy H.
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Lady that helped unhook was awesome and very friendly. Wish I would have gotten her name.

John J.
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Customer did not leave a comment.

deanna S.
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Customer did not leave a comment.

Joe V.
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Customer did not leave a comment.

Bobby L.
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Customer did not leave a comment.

Porshia W.
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Customer did not leave a comment.

Bobby L.
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Customer did not leave a comment.

ruben S.
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More Knowledge Employees ! AND Be sure 2 remove ALL Old Paperwork in the Trucks from Pervious

randy G.
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No problems here.

Greg K.
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Customer did not leave a comment.

Craig W.
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I returned and checked in my rental with Suzan, and she was great to work with. Made everything smooth, fast, and helped me save some money! Thanks Suzan.

williard S.
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24/7 drop off was not clear.

Gary B.
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Customer did not leave a comment.

Oscar R.
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Customer did not leave a comment.

Brenda M.
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Friendly. Was able to take care of our needs same day as requested. Made sure all our needs were taken care of.

Randy P.
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Very friendly and helpful

David R.
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Customer did not leave a comment.

Rojelio R.
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WORST SERVICE EVER!!!!!

Danezekiel H.
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Dennis is very helpful and attentive. I returned the first trailer I picked up earlier that day because I noticed it has badly damaged right wheel rim, he assisted me right away and apologized, then they gave me a replacement trailer. It's not really a big of a deal for me because I'm not in a hurry. On the replacement trailer, I noticed a burnt out bulb at the trailer's license plate and they fixed it quickly. I would recommend this location for their fast and great customer service.

Ricky D.
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N/A

Charles B.
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Customer did not leave a comment.

Lloyd H.
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Customer did not leave a comment.

Branson D.
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I tried to do the express check in and could not use this service due to equipment not being assigned. I had to wait in line in excess of an hour to pick up my equipment due to not enough staff.

Roger J.
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Customer did not leave a comment.

Laura H.
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Quick and friendly service in disconnecting my vehicle and getting me in my way.

Julie R.
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

Dwight S.
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Customer did not leave a comment.

Gamal J.
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Customer did not leave a comment.

Von H.
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my only complaint is that the two story storage building has no freight elevators- only stairs

LEE P.
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do not cheat customers

Stacey L.
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Dennis checked me in, and I was very pleased with my experience with him. I'm blanking on the other person who rolled out the trailer for me, but she was very helpful and friendly, too.

Mindy U.
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I was happy with the service and the vehicle..

Kelseye M.
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Customer did not leave a comment.

Kelseye M.
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Uhaul on Clack is absolutely the worst location in town. I've never heard of running a second transaction upon return on top of the pending transaction. So ultimately you get charged twice until the pending charge drops in approximately 5 days. The employees look and act unprofessional.

Teresa T.
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Customer did not leave a comment.

Robert J.
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Very good

Jami A.
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Make sure you have stock on hand . I was going to buy a bike rack to go with the trailer rental so I could do them both at the sametine, however you didn't have any other than the display and not all the parts to buy it. You also need more employees to work the insude. The woman that set us up with the trailer was very knowledgeable, quick and very pleasant .

John D.
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Y’all are doing a great job!

Karen M. | Overall Experience |
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The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Carrie W. | First Impressions |
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In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Troy-Lyn L. | Overall Experience |
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Glad I chose this location! The staff are always so friendly and willing to help!

Carl B. | First Impressions |
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Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

CAROL K. | Overall Experience |
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Staff very friendly and helpful

Tomasa L. | Overall Experience |
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I love the services and i love to recommend my friends and family to the location i had a storage at

joy w. | Overall Experience |
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Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Rickie M. | First Impressions |
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Great service by Stacy

Tomasa L. | First Impressions |
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Great service

Troy-Lyn L. | First Impressions |
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Great service, fast and easy

Asumani K. | Overall Experience |
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I have no comments but everything went well with me

Ej M. | First Impressions |
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Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Jackie M. | First Impressions |
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The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Dolores R. | Overall Experience |
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I will definitely use uhaul for my future moving great prices

Taylor S. | First Impressions |
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Very helpful and excellent service!

Julio V. | Overall Experience |
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I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Hebry K. | First Impressions |
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I was over charged. And what should’ve taken 30 minutes to 2 hours

TERESA R. | Overall Experience |
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Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

WILLIAM G. | Overall Experience |
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Nothing to comment at this time.

kathryn c. | First Impressions |
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Everything is clean and move in was easy.

Jeremy L. | Overall Experience |
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Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Roger A. | Overall Experience |
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As good as it gets. Great service, fast service, and always with a smile.

JAMES S. | Overall Experience |
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Great location and helpful staff.

Douglas B. | Overall Experience |
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very friendly reps

John H. | First Impressions |
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No real problems other than the way we loaded things in the trailer.

jessica m. | Overall Experience |
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All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

john h. | First Impressions |
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Every thing went well, the truck ran great. The service was exceptional

Steven M. | First Impressions |
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Had everything I was looking for. Look forward to storing with you.

maricris a. | Overall Experience |
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Thank you

Sonya P. | Reservation |
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Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Charlotte B. | Reservation |
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every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Kendra G. | Reservation |
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I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

robert r. | Overall Experience |
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Easy Peasy.

Melody S. | Overall Experience |
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The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

WAYLAND H. | Overall Experience |
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It was clean and secure

Jacqueline T. | Overall Experience |
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Love y’all uhaul

Joshua D. | Reservation |
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Flawless experience

Richard T. | Overall Experience |
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Staff was professional and extremely helpful.

Julio M. | Overall Experience |
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Need to explain the customers better what they are paying for.

Kathryn C. | Overall Experience |
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Thank you!

anita p. | Overall Experience |
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Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

KERRI H. | Overall Experience |
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Very friendly....always!!!

Shawn W. | Overall Experience |
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Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Charles W. | Overall Experience |
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The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

MELISSA S. | Overall Experience |
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They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

erin s. | Overall Experience |
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Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.

Debra C. | Overall Experience |
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The facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.

No reviews have been submitted for this location.

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