Customer Reviews for U-Haul Moving & Storage of Abilene

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Abilene

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GILBERT L. on

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Tinahan T. on

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Have more staff on hand.

Tracy D. on

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The employees can be rude (there's one very friendly and helpful gentleman there), but I imagine it is because they don't have enough help and the line is always backed up to the door. However, the drop off is very convenient.

Wolfgang P. on

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The person behind the counter was not helpful. The lady working the yard was extremely helpful.

Tomasa L. on

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I love the services and i love to recommend my friends and family to the location i had a storage at

Sheri D. on

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BRYAN L. on

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Nothing. Good rental.

janice M. on

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Nicholas G. on

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Verify customer contact info if required to text message for drop location

Pat S. on

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The owner of the UHaul on Clack Street in Abilene was amazing, will definitely rent from her again!

Michael S. on

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George J. on

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Billy B. on

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David K. on

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Samantha P. on

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tegan C. on

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I was charged for, thought the auto payment, the next month, but I went in person and they quickly refunded my money. Thank you for everything.

Jason K. on

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Robert B. on

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GREAT STAFF. EVERYTHING WENT VERY SMOOTH

John L. on

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Aubrey D. on

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Joanne H. on

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Bill N. on

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Online reservations were fast, intuitive and easy. I actually made my reservation while waiting in line.

Larry B. on

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Natasha R. on

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Hunter P. on

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It charge me an extra $60 after I dropped off the trailer so I don't know why

dan S. on

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Charles W. on

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Chance M. on

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I can not believe how terrible the workers were. Incompetent I can deal with, but incompetent and incredibly rude was just too much.

Gregory K. on

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tire blow out, road side assistance did a good job

Kaci F. on

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Randall was very pleasant to work with. He had problems with the UHaul system assigning me a trailer that was in the shop being repaired and then the two trailers it showed to be on the lot didn't match the vin numbers that were on the lot. So, Randall spent a good 15 minutes trying to locate the correct trailer for us to get us on our way. The delay was in absolutely no fault of his own. If it hadn't of been for him, we would've taken our business elsewhere. This location was absolutely crazy with the amount of customers coming and going on Sunday when we picked up the trailer. Randall and his colleague could definitely use more help on the weekends. Drop off was easy and smooth.

Joanne D. on

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joy w. on

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Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Rickie M. on

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Great service by Stacy

Tomasa L. on

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Great service

Troy-Lyn L. on

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Great service, fast and easy

Asumani K. on

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I have no comments but everything went well with me

Ej M. on

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Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Jackie M. on

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The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Dolores R. on

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I will definitely use uhaul for my future moving great prices

Taylor S. on

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Very helpful and excellent service!

Julio V. on

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I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Hebry K. on

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I was over charged. And what should’ve taken 30 minutes to 2 hours

TERESA R. on

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Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

WILLIAM G. on

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Nothing to comment at this time.

kathryn c. on

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Everything is clean and move in was easy.

Jeremy L. on

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Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Roger A. on

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As good as it gets. Great service, fast service, and always with a smile.

JAMES S. on

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Great location and helpful staff.

Douglas B. on

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very friendly reps

John H. on

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No real problems other than the way we loaded things in the trailer.

jessica m. on

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All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

john h. on

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Every thing went well, the truck ran great. The service was exceptional

Steven M. on

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Had everything I was looking for. Look forward to storing with you.

maricris a. on

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Thank you

Sonya P. on

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Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Charlotte B. on

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every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Kendra G. on

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I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

robert r. on

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Easy Peasy.

Melody S. on

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The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

WAYLAND H. on

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It was clean and secure

Jacqueline T. on

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Love y’all uhaul

Joshua D. on

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Flawless experience

Richard T. on

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Staff was professional and extremely helpful.

Julio M. on

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Need to explain the customers better what they are paying for.

Kathryn C. on

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Thank you!

anita p. on

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Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

KERRI H. on

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Very friendly....always!!!

Shawn W. on

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Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Charles W. on

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The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

MELISSA S. on

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They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

erin s. on

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Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.

Debra C. on

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The facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.