Customer Reviews for U-Haul Moving & Storage of Abilene

826 S Clack St   Abilene, TX 79605
(1 block South of S7th Street on West access road to Hwy 83/84)

(325) 698-0830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(325) 698-0830

826 S Clack St
Abilene, TX 79605
(1 block South of S7th Street on West access road to Hwy 83/84)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
4.0

Customer did not leave a comment.

ALBERT R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
5.0

The people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.

KAY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIchael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHELLE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donte E.  |  First Impressions 
Rating:
5.0

Very friendly and helpful employees.

MARSHA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan H.  |  First Impressions 
Rating:
1.0

I was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.

Dat N.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)

Karla F.  |  First Impressions 
Rating:
5.0

Aaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.

DARRELL C.  |  Overall Experience 
Rating:
2.0

The representatives at the location were rude except for the GM would definitely not be returning for any business

James V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Phillip M.  |  First Impressions 
Rating:
4.0

Elaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee

Sho K.  |  Overall Experience 
Rating:
4.0

Our Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Thank you

VINCENT G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peggy M.  |  Overall Experience 
Rating:
5.0

The staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again😊!!!!

PAULA H.  |  First Impressions 
Rating:
5.0

Debbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.

Shandra F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
1.0

When I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y’all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can’t get into my unit with out walking in 4” deep water. Hopefully y’all get this taken care of soon.

Jacob N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann T.  |  First Impressions 
Rating:
1.0

* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

TERRY T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SARAH K.  |  Overall Experience 
Rating:
5.0

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

Patreese B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

Tammy S.  |  Overall Experience 
Rating:
5.0

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Aunjel H.  |  First Impressions 
Rating:
5.0

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Jared H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth P.  |  First Impressions 
Rating:
5.0

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

Jared H.  |  First Impressions 
Rating:
4.0

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

SCOTT EDMOND W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin R.  |  Overall Experience 
Rating:
5.0

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

Fermin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELINDA F.  |  Overall Experience 
Rating:
1.0

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

Anthony J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aaron B.  |  Online Move In 
Rating:
5.0

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

Randall O.  |  First Impressions 
Rating:
5.0

Staff very friendly and patient. Thank you.

ana o.  |  First Impressions 
Rating:
5.0

Perfect assistance from Amanda.

Richard B.  |  First Impressions 
Rating:
5.0

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Kathaleen C.  |  Overall Experience 
Rating:
5.0

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Karen M.  |  Overall Experience 
Rating:
2.0

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Carrie W.  |  First Impressions 
Rating:
5.0

Glad I chose this location! The staff are always so friendly and willing to help!

Troy-Lyn L.  |  Overall Experience 
Rating:
4.0

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

Carl B.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

CAROL K.  |  Overall Experience 
Rating:
5.0

I love the services and i love to recommend my friends and family to the location i had a storage at

Tomasa L.  |  Overall Experience 
Rating:
5.0

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

joy w.  |  Overall Experience 
Rating:
5.0

Great service by Stacy

Rickie M.  |  First Impressions 
Rating:
5.0

Great service

Tomasa L.  |  First Impressions 
Rating:
5.0

Great service, fast and easy

Troy-Lyn L.  |  First Impressions 
Rating:
5.0

I have no comments but everything went well with me

Asumani K.  |  Overall Experience 
Rating:
5.0

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Ej M.  |  First Impressions 
Rating:
3.0

The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Jackie M.  |  First Impressions 
Rating:
4.0

I will definitely use uhaul for my future moving great prices

Dolores R.  |  Overall Experience 
Rating:
5.0

Very helpful and excellent service!

Taylor S.  |  First Impressions 
Rating:
4.0

I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Julio V.  |  Overall Experience 
Rating:
2.0

I was over charged. And what should’ve taken 30 minutes to 2 hours

Hebry K.  |  First Impressions 
Rating:
5.0

Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

TERESA R.  |  Overall Experience 
Rating:
4.0

Nothing to comment at this time.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Everything is clean and move in was easy.

kathryn c.  |  First Impressions 
Rating:
1.0

Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Jeremy L.  |  Overall Experience 
Rating:
5.0

As good as it gets. Great service, fast service, and always with a smile.

Roger A.  |  Overall Experience 
Rating:
5.0

Great location and helpful staff.

JAMES S.  |  Overall Experience 
Rating:
5.0

very friendly reps

Douglas B.  |  Overall Experience 
Rating:
4.0

No real problems other than the way we loaded things in the trailer.

John H.  |  First Impressions 
Rating:
3.0

All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

jessica m.  |  Overall Experience 
Rating:
5.0

Every thing went well, the truck ran great. The service was exceptional

john h.  |  First Impressions 
Rating:
5.0

Had everything I was looking for. Look forward to storing with you.

Steven M.  |  First Impressions 
Rating:
4.0

Thank you

maricris a.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Sonya P.  |  Reservation 
Rating:
5.0

every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Charlotte B.  |  Reservation 
Rating:
5.0

I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

Kendra G.  |  Reservation 
Rating:
5.0

Easy Peasy.

robert r.  |  Overall Experience 
Rating:
3.0

The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

Melody S.  |  Overall Experience 
Rating:
4.0

It was clean and secure

WAYLAND H.  |  Overall Experience 
Rating:
5.0

Love y’all uhaul

Jacqueline T.  |  Overall Experience 
Rating:
5.0

Flawless experience

Joshua D.  |  Reservation 
Rating:
5.0

Staff was professional and extremely helpful.

Richard T.  |  Overall Experience 
Rating:
3.0

Need to explain the customers better what they are paying for.

Julio M.  |  Overall Experience 
Rating:
5.0

Thank you!

Kathryn C.  |  Overall Experience 
Rating:
5.0

Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

anita p.  |  Overall Experience 
Rating:
5.0

Very friendly....always!!!

KERRI H.  |  Overall Experience 
Rating:
5.0

Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Shawn W.  |  Overall Experience 
Rating:
5.0

The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

Charles W.  |  Overall Experience 
Rating:
5.0

They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

MELISSA S.  |  Overall Experience 
Rating:
4.0

Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.

erin s.  |  Overall Experience 
Rating:
4.0

The facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.

Debra C.  |  Overall Experience 
No reviews have been submitted for this location.

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