Customer Reviews for U-Haul Moving & Storage of Abilene

Rating:

5.0

Everything went great from checkin to checkout!

Rating:

2.0

Waited 45 mins to get a truck. U-Haul app didn't work for pick up. Got charged 8$ for gas, returned with the same amount of gas as pick up. Will never use this U-Haul again.

Rating:

4.0

Charging for mileage on an in town local use was not a good deal. I won't be using this again

Rating:

5.0

Fix the app

Rating:

2.0

Don't false advertise 19.95 daily rates. Had for 5 hours and costed over $60!

Rating:

5.0

Ms Sue is the sweetest lady EVER!!!!

Rating:

2.0

Have more people work the front desk. I waited almost an hour for my truck reservation. Ensure moving truck rental is fully ready before giving it to customers. My steering alignment was off almost 45 degrees. Obviously this raises a safety concern since I was driving the vehicle across states, but I was told it was the only vehicle they had available. Also the heat in the vehicle was inoperable.

Rating:

4.0

Nice

Rating:

4.0

Just to make sure ordered equipment (such as appliance dolly) is in the truck at pick up.

Rating:

3.0

I walked into the lobby and the two people behind the counter never said a word to me. I finally found a guy outside who helped me drop off the trailer. He was friendly and helpful but very very SLOW.

Rating:

2.0

Staff not customer friendly seemed bothered that I was asking for assistance in returning the vehicle

Rating:

1.0

When picking up the 15 ft truck, I noted the mileage on the odometer and wrote it down, not knowing the mileage was noted on the contract at the time. There was a 17 mile discrepancy, the 17 miles in favor of the rental pick up place; otherwise 17 less miles than the actual mileage on the odometer. Also, the clerk highlighted on the gas gauge of the contract that the truck had 3/4 tank of gas, when in fact after checking the gas gauge less than a mile after picking the truck up, the actual gas gauge needle was touching the right side of the 1/2 gas amount on indicator. I returned the truck with 3/4th tank of gas. Summing up my experience, I was shortchanged 17 miles when picking the vehicle up plus the fact I returned the vehicle with almost 1/4th more gas in the tank than what I received when originally picking the truck up. The clerk/salesman was very unprofessional. I would NOT recommend anyone using this UHaul center and will not be using it again, myself. Totally unsatisfied with my experience with them.

Rating:

5.0

Always good service and good equipment.

Rating:

3.0

Better customer service in store.

Rating:

5.0

Turn in after hours. I had trouble getting the app to work. But I called and they straightening out and everything came out fine

Rating:

5.0

Greta customer service, they went above and beyond.

Rating:

1.0

Bull shit want to over charge you if it lil late and like I'm saying over charge like I only rented for a 24 plus fee extra house and now there charging my card three times now for no reason! Iv used in the past and never had any problems but this time fuck over a trailer!!

Rating:

1.0

Customer service was very poor and extremely slow. I waited for 30-40 minutes, while 1 person was being served. Drop off was just as poor, it seemed as though the manager could not be bothered helping me as a customer.

Rating:

5.0

No

Rating:

5.0

The lady rep that attend to us was very friendly.

Rating:

5.0

Friendly folks, very helpful.

Rating:

5.0

My experience everything was fine didn't have any issues

Rating:

3.0

Remember what the customer asked for. Did not receive appliance Dollie as requested

Rating:

1.0

This is NOT the UHaul preCOVID. I guess becoming a Essential Provider gave them a ticket to rip off anybody. They do not provide service they say they do. The UBox line awful. I have been charged way above the contract amount with them making changes. Plus they don't communicate changes. Your supposed to show up, take what you get, and stick in your payment card. From finding out the reservation was not put in correctly. Nor was the amount no where near what was quoted from your sales CS person. From having to deal with a store who couldn't provide the service I the customer was paying for. Getting a ‘so called' loading company that the CS person signed me up with that the driver didn't have a valid drivers license. Everyone just blames someone else. I literally had a CS representative tell me to speak up, she couldn't hear me. Of which I said, if you'll turn the volume down on the cartoons that I hear in your background it would fix the issue. Never will I put myself in UHauls hands again. I now unfortunately will have to contact an attorney because they truly don't know what their doing anymore! 👎🤨

Rating:

5.0

Absolutely wonderful service and support. Thank y'all so much for helping make my moving experience less stressful and easier.

Rating:

5.0

Thank you

Rating:

5.0

Truck had ash marks on the driver window and burn on roof

Rating:

2.0

We filled the gas tank to the level we received it. We were still charged a fuel level fee and for gas

Rating:

1.0

Manager is an asshole. Not helpful in any way. No masks were worn by the employees. Extremely disappointed with my experience and I will not be returning to this location.

Rating:

5.0

The people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.

Rating:

3.0

Slow customer service. Could use more and better signs for equipment returns. Seems they were very shorthanded.

Rating:

5.0

I have rented from there before and they are always friendly and professional. And most of all helpful!

Rating:

5.0

Some of the truck hatches are kind of high so you've got to make sure that the jack stands on the trailers lift it high enough to assist the techs in latching it to the vehicles... THOSE TRAILERS ARE PRETTY HEAVY!!

Rating:

5.0

So far, so good!

Rating:

1.0

The person who did the reservation needs to be fired.

Rating:

3.0

Be more friendly

Rating:

5.0

I don't remember the individuals name that did my check in but he was not very friendly and was on his phone txting the whole time he was “helping” me.

Rating:

3.0

The guy inside the facility with crutches was rude and very unprofessional. Whatever he is at this uhaul he should set an example. Not belittle the workers or customers. If he's going thru anything outside his job he should leave it outside his job. But if it is the job then he shouldn't work at uhaul.

Rating:

5.0

Not one thing as far as I'm concerned! Excellent employees friendly very helpful. Equipment was also in a cellent condition.

Rating:

4.0

Streamline your checkout process. There was one person manning one of at least three available checkout spaces. Took FOREVER (30+ minutes) of standing in line to rent a trailer..

Rating:

2.0

Get more employees. There was only 2 employee working the rental area. I was there for more than an hour just to get a trailer.

Rating:

4.0

Nothing that I can think of. Everyone employed by uhual was helpful and respectful.

Rating:

5.0

Excellent service, quick and easy to check in, get the vehicle, and returned, the staff, and the employees made the task exceptionally easy and worthy of my continued return for my needs in the future.

Rating:

5.0

Very friendly and helpful employees.

Rating:

5.0

Got there and my storage rooms so I could unload my truck with no problems.

Rating:

3.0

Picking up at this location was wonder. The employees that I dealt with were wonderful and friendly and greeted me with a smile. Dropping off at this location ended up being a hassle. I reserved for 24 hours and dropped off the trailer 3 1/2 hours earlier that due time. I did what I was told, to drop off in the lane. There were two employees working there cleaning trucks. One of the employees unhooked the trailer for me then asked if I was paying card or cash. Told him card. He then proceeds to say,”Ok, you're all set. We'll finish processing this and should get a confirmation email later today.” Only to receive a call a couple days later with them saying I still had the trailer. After discussions they did fine the trailer on their lot but I still got charge the extra day. I'd recommend you doing the check in your self through their site on your phone while on the lot. There's a sign, I found out later, on their pile in the lane giving instructions for this.

Rating:

3.0

Be sure you understand contract and prices. Deceptive when you rent- they tell you a price when you pick up trailer then charge your card 3 times what you were expecting at drop off.

Rating:

5.0

Nothing that I can think of.

Rating:

1.0

I was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.

Rating:

5.0

Staff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)

Rating:

1.0

Having something go wrong and having to drive it Alall the way back way awlful

Rating:

5.0

Aaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.

Rating:

2.0

The representatives at the location were rude except for the GM would definitely not be returning for any business

Rating:

4.0

Elaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee

Rating:

4.0

Our Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Thank you

Rating:

5.0

The staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again😊!!!!

Rating:

5.0

Debbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.

Rating:

1.0

When I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y’all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can’t get into my unit with out walking in 4” deep water. Hopefully y’all get this taken care of soon.

Rating:

1.0

* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.

Rating:

5.0

Everything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.

Rating:

5.0

The staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!

Rating:

5.0

We came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful

Rating:

5.0

Dennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.

Rating:

5.0

Staff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.

Rating:

4.0

the only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.

Rating:

5.0

We have utilized both a storage unit and have rented a trailer before and would recommend there services again.

Rating:

1.0

It took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!

Rating:

5.0

this message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.

Rating:

5.0

Staff very friendly and patient. Thank you.

Rating:

5.0

Perfect assistance from Amanda.

Rating:

5.0

Everytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.

Rating:

5.0

The entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!

Rating:

2.0

In all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.

Rating:

5.0

Glad I chose this location! The staff are always so friendly and willing to help!

Rating:

4.0

Excellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

I love the services and i love to recommend my friends and family to the location i had a storage at

Rating:

5.0

Sue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon

Rating:

5.0

Great service by Stacy

Rating:

5.0

Great service

Rating:

5.0

Great service, fast and easy

Rating:

5.0

I have no comments but everything went well with me

Rating:

5.0

Thanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.

Rating:

3.0

The customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there

Rating:

4.0

I will definitely use uhaul for my future moving great prices

Rating:

5.0

Very helpful and excellent service!

Rating:

4.0

I think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday

Rating:

2.0

I was over charged. And what should’ve taken 30 minutes to 2 hours

Rating:

5.0

Everyone was super nice! And the water and coffee a plus! Thank you all so very much!

Rating:

4.0

Nothing to comment at this time.

Rating:

5.0

Everything is clean and move in was easy.

Rating:

1.0

Leaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.

Rating:

5.0

As good as it gets. Great service, fast service, and always with a smile.

Rating:

5.0

Great location and helpful staff.

Rating:

5.0

very friendly reps

Rating:

4.0

No real problems other than the way we loaded things in the trailer.

Rating:

3.0

All my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.

Rating:

5.0

Every thing went well, the truck ran great. The service was exceptional

Rating:

5.0

Had everything I was looking for. Look forward to storing with you.

Rating:

4.0

Thank you

Rating:

5.0

Everyone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!

Rating:

5.0

every time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.

Rating:

5.0

I'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.

Rating:

5.0

Easy Peasy.

Rating:

3.0

The store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.

Rating:

4.0

It was clean and secure

Rating:

5.0

Love y’all uhaul

Rating:

5.0

Flawless experience

Rating:

5.0

Staff was professional and extremely helpful.

Rating:

3.0

Need to explain the customers better what they are paying for.

Rating:

5.0

Thank you!

Rating:

5.0

Very nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.

Rating:

5.0

Very friendly....always!!!

Rating:

5.0

Jacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)

Rating:

5.0

The whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.

Rating:

5.0

They check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!

Rating:

4.0

Several times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.