I needed a truck to move a table within my town. The office was clean and the sales person was very professional and attentive to our needs. However, the wait time was too long vs promised pick up time. The previous customer wasn't back with my vehicle when I arrived to pick it up. Maybe build some more time in between rentals? And the UHaul policy that you have to pay for any damages up front before going through your car insurance is basically a way to trap customers in to paying for the UHaul insurance which is a rip off. We had a better experience renting from Home Depot recently. Uhaul advertises $19.99/day locally when to move a table across town, it nearly cost $100 with hidden fees (insurance plans $1.09/mile). Will go to Home Depot the next time.
Susan GCustomer Reviews for U-Haul Moving & Storage of Abilene
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was impounded and not returned to a location.
MELANIE CPenny was simply great, she made my reservation a breeze, and even helped our pup feel refreshed!
Karen RThe same here as well. Great customer service. Thank You
DONNEY WWhen I went to pick up the trailer, since I was paying with cash, the lady told me there would be a $30 deposit on top of what I was paying for the trailer but not to worry, I would receive the full $30 back when I returned the trailer. This in fact was not true. When I returned the trailer, I only received $18.25 back. After I had paid for the rental and was told to pull up to the trailer and a lady would be out to hook the trailer to my vehicle. I waited 15 minutes watching the lady get in a vehicle and sit there talking before I went inside and said something. Once she finally arrived at my vehicle, her demeanor was very rude and you could tell she was mad. The customer service at this location was very very poor.
Emilie MNever saw the inside. Just pulled in, they unhooked me, and told me to have a great day!
LAWRENCE WLess pushing sms. Inside of Trailer got wet.
BERNHARD BThe Uhaul place we rented from was top notch. Worked great with our schedules.
BRIAN RReserve the equipment for the customer they are wanting. If a customer at the time of making a reservation states they need a ramp, don't reserve them equipment that doesn't even come with one, and charge extra for a change in equipment. The trailer I rented was not swept out before I rented it, but it was before I returned it.
THOMAS LYard worker Jennifer was very helpful
JERRY BTwo days after I paid for the rental they charged me for $75.95 and then refunded it. Now I have to wait for the refund. Now I have that amount tied up in red tape. That was not necessary and shouldn’t have my money tied because their stupidity.
JASON PRoof leaked. Get insurance.
Edward S | Overall ExperienceThe staff were thoughtful and the storage unit was adequate for our needs.
Don D | Overall ExperienceThe staff are very kind and helpful. They know their computer processes well and thought of everything I needed.
DONALD SVer clear instructions and signage o drop off and employees where very helpful and responsive.
GREGORY SI was not able to utilize the lock, other than that it was great. Best customer service I’ve ever received.
Heather SGreat customer service. Equipment is always clean and maintained.
KATHERINE HYou are too high in your price rate.
Bonnie W | Overall ExperienceVery smooth transaction.
MARK CGreat customer service!
GUY SI rented a tow Dolley for one day! I brought it back a few minutes after the return time and was charged a additional day! If I rent from this store again which is very unlikely, since they don't allow for a few minutes over the return time before charging you an addition day! I will keep it the whole additional day so that no one else can rent it until I bring it back! Abuse your costumer service and the customer will pay you back in a very unfavorable way!
STEVEN CThe hitch was installed without tale lights, the trailer was hitched with long safety chains which touched the road while travelling, producing huge sparks, one of the two tires was more than 10 years old and fell apart while travelling. I had to call roadside assistance 3 times during the first three days of our trip, which was delayed. It was a torture. I asked for my money back for the rental of the trailer, because it jeopardized our safety due to poor maintenance and control in Abilene -- still haven't heard back.
Martin MMy experience this time was flawless from start to finish.
BILLY VEveryone we can across at Uhaul was super helpful!
STEPHEN PIt was just the right size. Gave us no trouble at all.
MARTHA CDuring my recent rental experience, I noticed a couple of safety concerns that I’d like to bring to your attention: 1. Passenger Side Tire: The passenger-side tire had noticeably low pressure and visible bulging, which is a potential safety hazard and should be addressed immediately. 2. Trailer Electrical Socket: The trailer's electrical socket was not properly secured and was hanging down, dragging on the pavement. This issue was brought to my attention by a Sam's Club gas station attendant while I was refueling.my Vehicle. I hope these concerns can be promptly addressed to ensure the safety and reliability of future rentals. Thank you.
ZEESHAN MThe truck had damage on the body and hood it kept losing power didn’t think we were go to make it the milage is a joke you need to hard at least 50 miles we went exactly to one place and another no detours and still didn’t have enough milage and was charged you would think 300 you would have enough milage need to add 50 more miles to what you have now. They don’t even go out and check things out it is not my job I’m paying a lot of money I’m not doing y’all’s job for them to sit on their butts . Also should have some kind of points or something for someone who rents them a lot I have had to rent 5 already and have had problems with each one NEVER CLEAN!!
Barbara GSuch an easy reservation, pick up and drop off!
CLAYTON BIdentify drop off zones for big trucks, would be nice.
Hunter LThe staff were really helpful. We hat to wait a little bit since it was a Saturday but overall we are satisfied.
Don D | First Impressions**Vehicle Status:** * Current Status: Out of Gas * Needs to be refueled * Gas tank is empty - needs to reach 3/4 full * Estimated cost: $40
BEVERLY RThe staff was amazing very friendly. Top class service.
Charles B | First ImpressionsStaff is awesome and equipment is in good condition but the building is old and has absolutely no elevator or lift for the second floor. Makes getting heavy items impossible to move upstairs.
JB N | Overall ExperienceGreat location and staff is awesome BUT location is two story and has absolutely zero lifts or elevators.
Logan NThe lady who hooked up the trailer to my truck was good except for routing of the light cord. It was left dangling loosely alongside the ball area of the hitch and at one point midway on my 7 hr trip, I noticed the hitch had cut the trailer light cord in half and blew 2 fuses. I then had no lights whatsoever to the trailer. This issue cost me a 3 hour delay waiting for a technician and parts to fix or replace the electric cord to the trailer.
ROBERT DGreat storage experience! Everyone was super friendly and I always received excellent customer service from the staff. Thank you for everything!
Rebekah K | Overall ExperienceThe girl that hooked my trailer up was rude and when I met her with the same energy she rolled her eyes. Her first words to me was where is your adapter. When I explained I had not idea what she was talking about because I have rented for years and never have I been asked for one she rudely stated does this look like it will fit there you need an adapter. She then stated we don't rent those so you have to buy one. But I will get you a manager and walked off. I never asked for a manager she offered one. I was talking to my boyfriend on text and told them they may have to take trailer off as he has an adapter in his car that I would have to go get. He decided to just buy a new one. When the sweet lady up front asked what i would be doing I stated I guess wasting money in which the rude girl rolled her eyes all dramatically and walked off to grab the adapter. Tell her to be more friendly when clients are suddenly surprised with extra cost and they may not get so upset.
REGINIA KVery nice and understanding people there.
FRANK TEmployees walking around and noone spoke to us or offered to help us do a single thing. Checking in and out is hideous and time consuming. Otherwis, the truck itself did what we needed it to do.
Jason BEverything was OK.
CARL MMy second use of this location. Professional service.
DAVID CThis is by far the worst truck I have ever rented from U-Haul. The transmission needs a complete rebuild as it would barely shift from first gear into second gear; then from second gear into third. I kept the truck on regular city streets, as it is not safe for freeway driving. If I had gotten into an emergency traffic situation, there is no way that the truck could have moved safely enough to avoid an accident. Please get this thing off the road and fix it before another drives uses it. Also, the air conditioner doesn't cool if the outside temperature is over 75 degrees. Which basically means that it doesn't work at all.
KATHERINE MEveryone was super nice and process was quick and efficient!
RHONDA MCheck in and check out were quick and efficient. Thanks!
ERIC BThanks for making my move in your truck a easy move!
GLENDA KThe UHaul personnel were all very nice. My issue is it seems that your different divisions don’t communicate electronically well. If I update my payment info, should it not be accessible to all divisions immediately? Also, if I’m scheduling a pick up or drop off, it would be nice to be able to do it from my rental page. Add in a link. Instead I had to go thru 3 different numbers to schedule the pick up. Your people are great, it’s your system that needs to be more cohesive. Plus since I returned these boxes before paid rental periods were over, shouldn’t I get back a prorated amount? Because in reality you could re-rent these boxes making double on 1 box and that doesn’t seem fair. I had one box come due the day before it was delivered and 2 days before y’all picked it back up. Also don’t see where it’s fair that if I rent a box, that I get charged for delivery. The point of the box is to have it delivered. Shouldn’t that cost already be built in?? Just my take on it. I would have went with Pods had they been available where I needed them.
TIFFANY CI was completely satisfied with my experience at this location.
Charles SThank u.
CATHERINE HCan't think of anything
FARRIS MThe previous location galvans grocery in Abilene tx is very unprofessional and disrespectful missed our scheduled pick up ignored us connected manager got rude response and no help contacted regular agent And got help professionally she actually took detailed report when regional manager called she was unhelpful and unprofessional as well and would like to lay blame on customer basically instead off addressing the issue she was saying there was nothing she could do was interrupting me constantly was very unprofessional please call me at 3253522031 with any reference to this issue thank you you
CHLOE DLovely people, excellent customer service, plus U-Haul's wonderful software system - always updating in real time. Perfect experience.
CHARLES BI had one price quoted online when I booked. I was then told a different price when picking up the trailer then I was charged a completely different price than those two when I turned it in.
MITCHELL GGreat drop off experience.
KEITH JDrop off was soooo east! Appreciated!
KEITH JCharging the correct milage and updating the contacts with milage to match the odometer.
CHRISTOPHER BGreat staff!
COLLIN RN/A
SHEN CI never visited this location and they will not refund money. I did not check a box and feel this is a scam. I am with a school district just needing a trailer. Why in the heck would a school need a storage facility. Check security footage and you will find not I nor anyone visited this place. We will rent a trailer regularly for trips, we can find other solutions!!! Fraud has happened!!
Robert S | Overall ExperienceBien,bien amablas todos graciSy gracias
GUADALUPE G | Overall ExperienceI needed a place to store some items for a few weeks and UHaul storage helped me out greatly. The staff were super helpful and friendly. If I ever need a place to store some stuff, I will not hesitate to use this UHaul storage again.
RONALD A | Overall ExperienceStorage unit could have had lights inside, however it was dark. Luckily the hall light provided enough light to reach the back of the largest room.
Samantha P | Overall ExperienceI felt my belongings were safe and secure. I used an inside storage room for about 7 months. Thank you to all the wonderful staff at S. Clack for always treating me with kindness and respect. You are the best!
Linda M | Overall ExperienceStaff very friendly and helpful with anything we needed. Would definitely recommend!
Samantha P | First ImpressionsI moved out B4 nov 18th the date is wrong on the paper above
JENNIFER M | Overall ExperienceU-HAUL Abilene is a Top Notch business! The staff is very professional and helpful! The units are very clean and secure. I'm very happy with my climate controlled storage unit. Debbie, Penny, and Ray have been Great! I recommend Abilene U-Haul to Everyone! 😁👍
Anna J | Overall Experiencethank you for being so helpful and convenient to us I am disabled my son Jared came to get help for us and they were so helpful I can't thank you enough bless you all
JERRID B | First ImpressionsGreat staff!
david w | First ImpressionsThank you!
Anna J | First ImpressionsI rented a truck for an in-town move and then took advantage of the free month rental of a small storage space (to give me time to figure out what to do with extra stuff.) The customer service was excellent at every turn!!! Salem was friendly and very efficient with the paperwork. She was very helpful and pleasant. Moving days in August are always miserable and I am sure they see customers at their worst but she always smiled and listened and acted like she truly cared. I would recommend them again and again!
Kathy G | Overall ExperienceThe issue at hand is there is no elevator for the 2nd floor level for those who are unable to climb those steep stairs like myself. In addition, the unit reserved for me was occupied and sold at action. Therefore, I couldn’t move in even if I wanted to. Granted the customer service was great!!!
Cheryl P | Online Move InThe staff at Abilene UHaul rental and Self-Storage are phenomenal! They are friendly, professional and efficient. I can’t say enough good things about their customer service!
Kathy G | First ImpressionsRuka is an amazing manager. She has provided me with the best customer service I have ever had anywhere. I could not be more thankful for her.
Kristina S | Overall ExperienceOnly note would be the online storage descriptions lead you to believe that there are elevators in the facility, but there are not
MEGAN J | Online Move InThy Suc
Kimberley L | Overall ExperienceVery Exceptional
roy e | Overall ExperienceRusty Freeze handled my last weeks move out with as much care as I would have myself. I used U-Haul for antique storage and he hand wrapped all of my delicate items and secured the move. I sincerely appreciate his attention to detail and to my pieces.
MARK P | Overall ExperienceAmazing staff !! Clean and safe!
Marlene D | Overall ExperienceIt was a great experience everyone was great! Thanks uhaul! I’ll see you in the future!
BARBARA H | Overall ExperienceThey were genuinely the nicest uhaul I’ve ever been to.
courtney N | First ImpressionsThe staff here is very friendly and accommodating! It was a very nice experience and I appreciated everyone here. Would highly recommend.
Traci W | Overall ExperienceThere was one "glitch" with acces to the unit in January but it was corrected immediately by management. Very professionally. Much appreciation to Ruca Lackey !
Robert L | Overall ExperienceSo helpful thank you
Marlene D | First ImpressionsThanks for helping my mom
brenda D | Overall ExperienceThank you, easy process and everyone was super nice and helpful when needed.
Helen W | Overall ExperienceIt was a convenient situation to rent a truck and equipment and be able to store items at the same location. The assistance who help me was friendly and answered all my questions.
Janet H | First ImpressionsWas told there was an elevator to access 2nd floor this is not true at all. I had to carry everything upstairs without access to a dolly because I would have had to rent one. When moving out I went and purchased a dolly so I could move my stuff down stairs. When I asked about an elevator they said the did not have one.
Nicholas B | Overall ExperienceHad outside storage for a year and 95% of the time my unit was blocked by rental trucks so always had to ask to get them moved to acces my unit staff is nice and friendly but lack of access to the unit when I needed it didn't happen
Randy M | Overall ExperienceThe pricing for this tiny storage unit was outrageous. The storage didn’t even have any light we had to use our own flashlights every time we went in. The prices are horrible for the little amount of space you get. I’ll never recommend this place to anybody.
Makenzie L | Overall ExperienceThey worked with me as long as they possibly could to keep my stuff stored after a very rough time. They were always kind and courteous when we spoke and did their best to help us. They were amazing.
Jerrika S | Overall Experienceeverything went smooth no issues
MICHAEL F | First ImpressionsThe storage unit was excellent and I was very happy to see that my stuff was safe and sound, now the uhaul Truck I rented for 6 hrs the brakes where very noisy and the reverse light on the left back off the truck kept going off. Other than those 2things my experience was great. Thank you Tracie Wright
Tracie w | Overall ExperienceI was lied to by the person that booked the storage unit from UHaul. I told him that we have a 400lb fridge that we are storing and asked the rep about a down stairs unit. He told me that he only has an upstairs but the Facility has elevators to help you get it upstairs. When we got to the storage unit, we learned there was no storage elevator. I drove 5 hours to find out that I was lied to. Not having any other option by either driving 10 hours (5 to take it back and 5 to drive back to Abilene) or now spend $140 a month for a storage unit. The lady that helped me at the actual facility was nice and helpful as she could be. It was very sad that a rep had to lie to upsell me.
Jon B | First ImpressionsVery helpful and friendly. I was made to feel they cared about your situation and need.
Helen W | First ImpressionsEveryone here was really helpful and friendly and I had no issues whatsoever.
Barbara M | Overall Experiencevery clean and easy to use
David G | First ImpressionsVery unorganized and unprofessional! Had so many issues and didn’t get to move in the day I was suppose to because they had no storage units like I requested! Kept renting me storages that had other peoples belongings! Unsecured and door open ! Took so long and it was too late to find another unit in Town! Had to keep truck longer . It’s been a terrible experience
Ashley C | First ImpressionsMade a reservation on the 11th when I showed up on 15th they said I had no reservation. Had to take a larger more expensive unit.
stuart s | First ImpressionsI wish I knew I would be charged for a month when I moved out..I would have waited until my payment was due..I payed for a month and only in it for 5 days after payment..was told we don't do prorates..hope the money helps someone.
Ann B | Overall ExperienceThank all very great place all employees were nice n helpful
Cathy B | Overall ExperienceGreat service!!! Thanks guys and girls!!
Dina G | Overall ExperienceCourteous professionals
Regina C | First ImpressionsAwesome people and they did a great job of helping me out.
RICHLAND V | Overall ExperienceThank you
Barbara S | First ImpressionsThank you for being there for me in my time of need
Quincy M | First ImpressionsI had a storage unit for my granddaughter to use while in school for 2 years, and never had any problems or complaints. keep up the great service!!
John S | Overall ExperienceOverall wonderful experience every time I needed anything. The staff were knowledgeable and made me feel comfortable with every visit.
MAXWELL K | Overall ExperienceMost of the time, there was a long line and electronic/computer fails. By the time I reached a staff member, I was usually frustrated by the short staff, wait time.
Carrie W | Overall ExperienceUHAUL has been great to me since I pit my household goods in storage!!
kenneth l | First ImpressionsThe storage area was really clean and bright with the light and it was also climate controlled. The staff is very friendly and helpful.
TERRY F | Overall ExperienceYour team rocks!
Josie M | Overall ExperienceBoth employees that helped me and then inspected my truck rental were very nice and helpful.
hector b | First ImpressionsThe staff at the Abilene office is wonderful and very helpful.
Maria M | First ImpressionsSue was excellent help. She was knowledgeable, professional, friendly. Thank
Janice M | First ImpressionsBest uhaul rental and storage units I’ve ever used.
James K | Overall ExperienceMs Due was VERY helpful.
Karen T | First ImpressionsI ask for two units together the young lady dint even tried to accommodate my request I’ve using this company for the last 15 years always happy with service I don’t know maybe she was having a bad day.
Manuel T | First ImpressionsOverall it would be convenient if you didn't have to work around all the trucks & trailers parked in front of the doors to go into no where to park for one's needing in the storage area. I was thankful that my storage was on bottom floor since there was no elevators or ramps to second floor. And honestly for the size of my storage room the price was a little high and only reason I chose uhaul is it was free first month. As far as security it is well secure and well lit. I don't know that I would rent there again because I can rent the same size for more than half the price
Sheila C | Overall ExperienceA special shout out to Sue for her excellent customer service! And a “thank you” to all staff who answered my questions and/or provided assistance. Thank you UHaul for hiring Vets because I felt a sense of comradery with staff members as a fellow veteran.
Josie M | First ImpressionsExcellent! Safe, secure, well lit. Wonderful staff. I have used storage all over the U.S. This is the best by far.
KIM D | Overall ExperienceI wish the unit I reserved online had mentioned it was awkward shaped. It’s almost a triangle shaped in stead of boxed shape as I had pictures. It’s going to be hard to store my items.
Anedra G | Overall ExperienceThey allowed someone to open a unit in my name while not being present. I don't think it's right.
Josh J | Overall ExperienceThe entire staff was helpful and went out of their way to make sure my experience was excellent. From letting me park my truck right at the door to helping me rehitch my trailer and car after unloading, they went above and beyond to help my family out.
Landon D | First ImpressionsThe lady that took care of our rental agreement was very short , rude and completely ignored questions we asked we had no idea where to go to find our storage. She acted as if we were taking up her time and presence very very unprofessional. Before even asking us if we needed help she made sure to get her conversation in w who ever was at the next computer on the phone. Just disregarded us in total general basically
Jordann H | First ImpressionsAdvertised that it had an elevator…nope.
Thomas B | Overall ExperienceI couldn’t access the storage unit before 9 am even with my card but other than that, the UHaul folks at 826 S Clack are the bomb!!!
Virginia K | Overall ExperienceRental rates shouldn't change just because it is PCS season will consider a different company in the future
BLAKE P | Overall ExperienceI could never get through to this location to make payments. Every time I called I got the center and they could never get me directly through. My parents were sent a certified letter to me that stated if I did not pay by July 1 my unit would go up for auction. With the pandemic and me being in South Dakota I was not able to afford nor retrieve my items and storage.
Jennifer K | Overall ExperienceEvery one was great. My only complaint is it taking so long to speak to someone when your unable to do what you need online.
Sabrina R | First ImpressionsAccommodating, helpful staff. A very busy place but runs pretty smoothly with the workers being knowledgeable. May be Better if some of the staff walking around helped or if they had a couple more staff. The facility is clean and well maintained. They were very helpful for the 5 years we had our storage there.
Kayla D | Overall ExperienceAfter renting a U-Haul & you people saying I never did you towed U-Haul back to Abilene with everything I owned & that was wrong. Since I lost my dad, my son & I've been in the hospital dying with cancer.
Rebecca M | Overall ExperienceMade a reservation online a week before and confirmed with 3 employees over the phone. I drive 4 hours to Abilene and i'm told there's no reservation for me. The worker proceeds to treat me as if I don't know what i'm talking about (he did so with the woman before me as well) making belittling comments. Once I finally was able to access a unit, there were stains all over the floor and it was 90 degrees in the facility. We were also unaware that there are no elevators here even with advertising of 2-3 bedroom storage.
Ambrose V | Overall ExperienceThe Manager, Amber was excellent when I had my bank account hacked. She helped me get my account straightened up with UHaul and back on track.
Donna T | First ImpressionsThe lady they call Momma that works the desk is wonderful! She is warm and friendly but very professional!
Wilma M | First ImpressionsReservations are worthless. That is possibly U-Haul Corp. and not this facility.
Kenneth H | First ImpressionsFix the sliding doors at front of facility where clients can load and unload. The doors stick open >75% of the time.
Gerald H | Overall ExperienceEasy to set up a storage unit. Lots of carts to move stuff in. The two stage keypad entry is clunky, but manageable. Second floor really needs a freight elevator. Fortunately my unit is on the ground floor so i do not have to carry my stuff up a flight of stairs.
Gerald H | First ImpressionsThe staff was very friendly and helpful went above and beyond to help us out in a very stressful situation
Cayetano C | First ImpressionsLove the staff!!!
PAULA H | Overall ExperienceThe staff are very helpful and nice the best on the location on Clark Street in Abilene Texas
Amanda G | Overall ExperienceCan’t remember her first name but Mrs. Goodwill was fun and helpful.
EDRICK W | First ImpressionsWas very satisfied with U-Haul storage.
Jay S | Overall ExperienceEveryone at this location has been excellent and welcoming!
Angelica H | First ImpressionsAaron Jeremy Britney sure Debbie Steve Dennis and Oscar are all great at what they do they need a raise or full time employment and jet needs aaron to put his name tag back where he found it
Justin T | First ImpressionsThe guy that helped us was amazing!!!
Amy D | Overall Experiencestaff was understanding and helpful , if not sometimes overwhelmed— i unfortunately was not able to continue to be able to afford the use of the facility , partially do to the impact covid had(has) on my business- i appreciate all the leniency given to me along with the help
Von H | Overall ExperienceI made an online reservation for a 5' x 5' x 4' Locker for $44.95 on April 5, 2021 with a move in date of May 8, 2021 for my daughter to store her personal items from her college dorm during the summer. When my daughter went to take her things to the UHaul on the afternoon of May 8, 2021, she was told that all of these units were already taken and that aa reservation doesn't "reserve" a storage locker but that it was first come first serve. The only storage locker available was a 5' x 10' x 8', which was $79.99 a month. When we asked about changing the price due to the reservation, we were told to speak to a manager. After over 20 attempts to call the manager and leaving voice messages on both his cell phone and at the store, we had to drive 4 hours to the location in order to speak to anyone about this situation and we still have not spoken to the manager of the store. This is the worst location I have ever dealt with in the 22 years of using Uhaul during my military service.
Anise M | Overall ExperienceJustin was amazing!! He helped us out tremendously!
Amy D | First ImpressionsGreat access and convenient. The first month’s free rent made it a bargain as well. Thanks for the good service that you provided.
MARSHA C | Overall ExperienceSue Goodwill has exceptional customer service skills! She is very helpful.
TERESA L | First ImpressionsFriendly and educated staff. Made me feel more at ease with my deployment knowing everything was stored securely and safe
Shandra F | Overall ExperienceI reserved a 5' x 5' x 4' Locker on April 5, 2021 with a May 8, 2021 move in date and Monthly Rate of $44.95, to store my personal items from my college dorm for the summer. When I showed up to this location on May 8, 2021 at 4pm, I was told that all of the lockers of this size were already sold and was given the option of 5' x 10' Storage Room at a monthly rate $79.00 or nothing. When I asked about my reservation, I was told that regardless of the reservation it was first come first serve. I have never heard that this policy was used by U-Haul and it would negate the policy of using reservations to "hold" a storage room. After waiting 2 hours, there was only 1 representative working at this time when this location was extremely busy and the representative stopped helping me and made me wait until she had helped the other 7 customers in the store before handling my situation. She ended up giving me the 5' x 10' Storage Room with 1 month free and no solution for June, July, and August.
Anise M | First ImpressionsGood security I didn’t have to worry my belongings
James B | Overall ExperienceThe people who work there are wonderful and a great representation for the company. I cannot remember their names but there are two ladies, and forgive me,, but I do not know their names but they have given me outstanding service every time I have been in the business.
KAY H | First ImpressionsVery friendly and helpful employees.
MARSHA C | First ImpressionsI was over charged on the month of Nov, when i try to pay for late fee but instead they charged me for another month of rental. The staff at Abilene location was not really want to discuss about what I had paid double of the rental on Nov, instead they were so rude to me. His last name was "Stone". I will not come back to use this Uhaul location again and will never recommend my friends to come there. Such a bad service.
Dat N | Overall ExperienceStaff went above and beyond and it was greatly appreciated! And, I mean every person I came in contact with from the time I walked to the time I left. Great people. :-)
Karla F | First ImpressionsAaron and Debbie are very professional and willing to do what it takes to ensure customer service and satisfaction.
DARRELL C | Overall ExperienceThe representatives at the location were rude except for the GM would definitely not be returning for any business
James V | Overall ExperienceElaine, the young woman who helped us, was fantastic. Above and beyond customer service and diligent worker. Justin stone, however, was rude, blatantly lied to my face, hygienicly negligent, below expected customer service, and a poor example of what is expected from a Uhaul employee
Sho K | Overall ExperienceOur Manager that helped Us she was amazing help especially being Christmas Eve an hour after office closed at 4pm, Don done everything to help us on getting what we needed done! Thank you
VINCENT G | First ImpressionsThe staff is Awesomely Awesome!! I Greatly Appreciate your help!!! Thank you All Again😊!!!!
PAULA H | First ImpressionsDebbie is the perfect example what excellent customer service is! She’s very knowledgeable about the facilities while being courteous and kind.
Shandra F | First ImpressionsWhen I went to the storage building it was full of a previous person trash left behind. They then had to clean it out so I could unload the truck I had rented from y’all. Next there is a giant mud hole the size of 5 parking spots right in front of my storage building. I left word that you can’t get into my unit with out walking in 4” deep water. Hopefully y’all get this taken care of soon.
Jacob N | First Impressions* No clear instruction on how to gain access to unit before arriving at facility. Had to stand in line for literally an hour (only two other customers ahead of me) to speak to an employee while my moving labor waited outside on the clock. * Employee claimed the online reservation process was pointless, as they only operated under first-come-first-serve. What is the point of reserving a unit through U-Haul if you aren't guaranteed to get it??!! Thankfully a unit was available, but was on the second floor and had no elevator. * After getting my lock and unit number, I had to find an employee to unlock the unit as it still had a "customer-ready" lock on it. * The automatic sliding door by the unloading area was broken. Could only open it by literally pulling the doors apart. I get that I could've arrived on a particularly busy day, and the facility seemed to be very under-staffed. Even so, there needs to be a better process for handling simple equipment returns and storage unit reservation retrievals that doesn't involve waiting in line for an hour as one customer plans their entire move with the only available staff. Overall my experience with every aspect of U-Haul aside from the actual truck rental has been very confusing, and made our move extremely stressful.
TERRY T | Online Move InEverything was fine with my storage unit and I'm glad I don't need it anymore ... I missed having my stuff with me at home. Thank you for the use of your storage unit.
Patreese B | Overall ExperienceThe staff was very friendly..helpful and knowledgeable of the facilities sales of products !!!
Tammy S | Overall ExperienceWe came by 2 days in a row. Greeted with the most helpful staff who fixed every problem we had. Extremely grateful
Aunjel H | First ImpressionsDennis was extremely helpful and I appreciated him having the authority to make customer based decisions (designed for customer service). Everyone was very friendly, helpful, and willing to work special arrangements tailored to customer needs. These are the experiences customers have which drive repeat business. I would absolutely return for business at this location again.
Jared H | Overall ExperienceStaff was very helpful and found me a needed larger unit compared to my previously arranged middle sized unit.
Jared H | First Impressionsthe only reason I would not recommend UHaul storage is the cost. It is drastically more expensive than other just as secure facilities.
SCOTT E | Overall ExperienceWe have utilized both a storage unit and have rented a trailer before and would recommend there services again.
Fermin G | Overall ExperienceIt took the staff 4 hours to issue me a storage room! I pre registered the previous day and the staff still had issues finding my reservation. The storage room I reserved was given to someone else before I arrived at the facility. I was then forced to accept a larger size at a higher rate. My experience with Uhaul was terrible!!
Anthony J | First Impressionsthis message came to me at 1:20 a.m. that is not a reasonable time to ask for a survey, uhaul corporate.
Randall O | First ImpressionsStaff very friendly and patient. Thank you.
ana o | First ImpressionsPerfect assistance from Amanda.
Richard B | First ImpressionsEverytime I interacted with any of the staff, they were the friendliest and most helpful. Wish all business was like them.
Kathaleen C | Overall ExperienceThe entire team is helpful & courteous. They went above & beyond anything I expected or have ever experienced. From the storage unit to the trailer rental, everything was exceptional. Good Management!
Karen M | Overall ExperienceIn all fairness, I believe the facility was having technical issues with the computer; however, the "secure" door to the storage area was malfunctioning, as well. Spent a lot of time waiting.
Carrie W | First ImpressionsGlad I chose this location! The staff are always so friendly and willing to help!
Troy-Lyn L | Overall ExperienceExcellent service in setting up the account, bit the location of my storage was upstairs and in a dark hallway.
Carl B | First ImpressionsStaff very friendly and helpful
CAROL K | Overall ExperienceI love the services and i love to recommend my friends and family to the location i had a storage at
Tomasa L | Overall ExperienceSue and Amanda are Fantastic! This is THE HARDEST WORKING TEAM I HAVE EVER EXPERIENCED at ANY UHAUL CENTER. My daughter attends ACU in Abilene and we are so thankful for this team we will be BACK soon
joy w | Overall ExperienceGreat service by Stacy
Rickie M | First ImpressionsGreat service
Tomasa L | First ImpressionsGreat service, fast and easy
Troy-Lyn L | First ImpressionsI have no comments but everything went well with me
Asumani K | Overall ExperienceThanks To Amanda Goodwill I Was Able To Get A Storage Unit. Quick N Fast Service.
Ej M | First ImpressionsThe customer service was excellent however I asked about getting my 100.00 deposit back and she really didn’t tell me how to get it back, she was in a hurry to get me out of there
Jackie M | First ImpressionsI will definitely use uhaul for my future moving great prices
Dolores R | Overall ExperienceVery helpful and excellent service!
Taylor S | First ImpressionsI think the mandatory insurance should be taken out of the price. Or a refund of the insurance should be given back if nothing happens I would have taken my business elsewhere if it had been a weekday
Julio V | Overall ExperienceI was over charged. And what should’ve taken 30 minutes to 2 hours
Hebry K | First ImpressionsEveryone was super nice! And the water and coffee a plus! Thank you all so very much!
TERESA R | Overall ExperienceNothing to comment at this time.
WILLIAM G | Overall ExperienceEverything is clean and move in was easy.
kathryn c | First ImpressionsLeaky unit and now have an insurance claim open and issues with staff on multiple occasions. Would not recommend facility to anyone.
Jeremy L | Overall ExperienceAs good as it gets. Great service, fast service, and always with a smile.
Roger A | Overall ExperienceGreat location and helpful staff.
JAMES S | Overall Experiencevery friendly reps
Douglas B | Overall ExperienceNo real problems other than the way we loaded things in the trailer.
John H | First ImpressionsAll my stuff had ants all over it when I went and got it out. That was only bad thing. Kinda sucked really. Other than that it was good.
jessica m | Overall ExperienceEvery thing went well, the truck ran great. The service was exceptional
john h | First ImpressionsHad everything I was looking for. Look forward to storing with you.
Steven M | First ImpressionsThank you
maricris a | Overall ExperienceEveryone was very helpful and put me in a newer truck because i was a female traveling alone. I really appreciated that!
Sonya P | Reservationevery time we use Uhaul our time spent in the office or on the phone is excellent, quick and efficient, which we appreciate.
Charlotte B | ReservationI'm very happy with the service I received. The facility is clean and the personnel were beyond professional. They helped me ensure I picked the right size. Glad I chose this location.
Kendra G | ReservationEasy Peasy.
robert r | Overall ExperienceThe store seems understaffed and the employees stretched thin. The check-in process took a lot longer than anticipated. I got charged for extra u-box rent, which is extremely inconvenient.
Melody S | Overall ExperienceIt was clean and secure
WAYLAND H | Overall ExperienceLove y’all uhaul
Jacqueline T | Overall ExperienceFlawless experience
Joshua D | ReservationStaff was professional and extremely helpful.
Richard T | Overall ExperienceNeed to explain the customers better what they are paying for.
Julio M | Overall ExperienceThank you!
Kathryn C | Overall ExperienceVery nice place and. employes very helpful . the only quirk i had is they need a elevator for 2nd floor access.
anita p | Overall ExperienceVery friendly....always!!!
KERRI H | Overall ExperienceJacob was outstanding in every way.....he efficiently worked my u-box exchanges without delay once the plan was coordinated. He is an awesome employee for u-haul....you need to give him a raise! :-)
Shawn W | Overall ExperienceThe whole team goes the extra mile for there’s customer ! Thanks for the GREAT CUSTOMER SERVICE. Be well.
Charles W | Overall ExperienceThey check the storage units every night, and noticed when I had locked mine wrong. They put their own lock on it to keep anyone else out!
MELISSA S | Overall ExperienceSeveral times we tried to use the lift as we rented an upstairs unit and have large pieces of furniture, and it was not operable. I would suggest fixing the equipment or not advertising the feature.
erin s | Overall ExperienceThe facility was clean, however when I went to empty my unit, there were mice droppings all over and in my things.
Debra C | Overall Experience