Customer Reviews for U-Haul Moving & Storage of Abington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Abington

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Jaycee C. on

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danny S. on

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These guys are the best...

Alene M. on

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Thank you for your clean and excellent service. Very satisfied.

Conchita M. on

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Joe S. on

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Jeffreye B. on

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My second visit there and it too was outstanding. The gentleman checking me in was tremendous. On both visits the customer service was like something from the old days -cheerful, friendly, just great. It's hard to find a businesses like that anymore.

Jennifer G. on

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Wonderful manager and staff, clean and secure facility. What more can you ask for? I would definitely recommend this location to anyone needing storage space.

Julie D. on

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Can they please not use Armor All on the floor mats area. The windows really needed to be cleaned.

Chamandre F. on

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Conchita M. on

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Christopher D. on

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We ordered a 26’ u-haul on 11/7 for this morning at 6am. When I arrived at the Weymouth bridge street facility at approx 7am to pick up my ordered vehicle using my phone as outlined in the instructions it said that my reservation that I had made over two weeks ago was expired. There is nothing outlined in my confirmation emails about showing up at exactly 6am however that isnt even an issue due to the following. I called customer service who was unable to help me due to the ‘expired’ reservation. We then had to wait two hours for the store to open at 9am. We were told by Matthew Lee the employee on duty that this truck was ‘down’ and unavailable. Also that the facility knew this truck was inoperable YESTERDAY. We received no notifications via phone or email, and no preparations were made by U-Haul to make any changes. So here we are at 930am with no truck and behind schedule. We then had to drive to Abington to pick up a SMALLER U-haul which did not fit all of our intended items to move. May I also mention this is our ONLY day we are available to move which is why we ordered this on 11/7. Now during inclement weather we were required to make extra trips and store another couch somewhere different because it couldn’t fit in the smaller truck and we were told there were no other options. Today was an absolute nightmare. The stress of moving is enough but to be met with these surprises was completely unprofessional especially when the facility already knew in advance that this vehicle would not be available. We did not get home to start moving until 1030am, with four people waiting for us since 8am to help move. On top of that, we were told we would be given a 50 dollar ‘guarantee’ for the reservation then when we got to the Abington store they said Weymouth should have done that not them (which I do not think is adequate compensation) To say we are furious with this ordeal is an understatement. It was incredibly inconvenient. I strongly believe we are entitled to compensation for this transaction based on the lack of coordination and oversight with our order. We received a 50 dollar refund which I don’t think is adequate enough compensation based on the above mentioned incidents.

William H. on

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Barbara W. on

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Overall, I had an exceptional experience with the U-Haul UBox. I had to move cross-country from Massachusetts to Seattle, but U-Haul made the experience quite stress-free. And better yet, the price was right. You provide an important service the average person can afford. Thank you!!

Susan C. on

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I was very surprised when I read the final bill and there was a $20.00 fee for after hours drop off. We asked about after hours drop off and were told just put the key in the box. Nothing about $20. 00 in the contract. He should of told us this.

Mark T. on

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Excellent customer service all around

Brian M. on

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Cleanist and best uhaul operation around very Happy with service plus I store my boat there witch I'm very grateful for your services V/ R Brain R Muello

chris A. on

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JD and Hector are true professionals. Best UHaul dealer in the state. I wouldn't go anywhere else as I'm treated with respect and prompt service each and every time I step in there. Great people you have working there. Very impressive place. Kudos to you.

Sean A. on

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Nicest staff and manager in this store! I like the way the 10 foot trucks drive too.

Nicolas D. on

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My review isn’t related to the exact location but overall booking experience. I will never work with U-Haul again. Getting bumped to another location 15 minutes prior to my reservation is not acceptable in my opinion. I still can not get anyone to answer my call or return my call to discuss this inconvenience.

Kimberly R. on

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Joshua M. on

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Mark S. on

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Cleanest UHaul I have ever been it .Staff was professional and friendly . Rental van and storage clean and new .

Gary B. on

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Staff here is great....friendly, efficient each time I have rented from here.

Mark B. on

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You cant even get in touch with this uhaul place dont use it!

BRIAN M. on

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Best uhaul and the cleanest in New England

Roger H. on

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Great Professional Sevice!!!!

Ginger S. on

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Both representatives that assisted me in my rental needs were the best representatives of your organization that I have ever met. I have been renting your trucks in the past 30 years, Bridgewater location and employees are the best in the U.S.A. Thank you for great service, I am looking forward to rent soon.

RICH K. on

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Great staff, VERY clean facility! They helped us with a lockout issue.Shady was great!

Richard K. on

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Great staff, especially Shady

Richard K. on

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Staff was great. Shady was personable!

Richard K. on

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Nothing. It was all good. Shady was very personable and those on the phone as well

Diallo F. on

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Seamless process!

Jason B. on

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Customer did not leave a comment.

Jose D. on

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Not

Warren N. on

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Outstanding. In every way!

Gelson A. on

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Bad alignment on vehicle. Poor costumer service! Called and made reservations but went to go pick up and they stood there talking had me waiting outside for the truck and auto transport, went back inside and they tell me the auto transport was already reserved for someone else.

Fitzgerald I. on

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lorette m. on

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Storage are a little pricey but its convenient and large enough . Also the drive up to your storage was a plus made it easy for us to unload the truck. Customer service is good as well.

Eileen S. on

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Everyone was helpful.

robert d. on

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Very easy operation, nice people

Michael R. on

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Very clean & customer service was excellent. Would def recommend.

Michael R. on

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fantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck

Michael P. on

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This is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.

Kevin L. on

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Very accomodating

Eugena S. on

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No complaints, excellent staff. The only reason I switched facilities was the cost of the unit.

Christine J. on

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The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

JOHN I. on

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I had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Thank you

Doris T. on

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Friendly and knowledgeable

Julie G. on

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Jd was amazing. Super helpful answered all my questions

Jennifer G. on

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Great service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.

richard l. on

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I needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.

Liana B. on

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Easy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.

Stephen S. on

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JD and Megan are AWESOME!!!!!

Mark L. on

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Always friendly and an awesome experience with the people from 872!!!

EVAN P. on

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All in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente

Laura H. on

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Very friendly, helpful and knowledgeable... I had called multiple times with “dumb questions” before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.

Michael D. on

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Yes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!

Joseph W. on

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The staff there are awesome

james c. on

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I would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍

ronald s. on

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Couldn't ask for better.

Krystal P. on

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JD was super awesome!

Mark L. on

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Highly recommend!!! Awesome staff!!!

lance s. on

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We are very happy with the facility.

Tim C. on

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Great professional service

Scott F. on

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Staff was great to work with friendly and helpful, would go back any time

jamie k. on

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Great Customer Service, very fast, friendly and convenient

sharon b. on

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J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

ronald s. on

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Customer service man Jonathan, was very professional, and attentive.

Alishia E. on

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Donna S. on

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The gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.

luiz p. on

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Great, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.

John E. on

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Great facility.

Katie G. on

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I had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.

elizabeth S. on

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Excellent communication & helpful friendly service

John E. on

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Should have a military discount.

Greg K. on

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Great place to go for storage the peaple that work there are pleasant and make things easy to get done

Annemarie K. on

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Jonathan was amazing.

Michael W. on

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I would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.

Robin Q. on

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I could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !

Edward D. on

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Very helpfui

Za T. on

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Great service!!!

Frantz M. on

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that was an excellent service and will recommanded U Hall to my friends thanks!!!!

Reed S. on

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Incredibly friendly, helpful and accommodating staff!!!!!!!

janice n. on

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Abington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental

Martin R. on

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called for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn’t ope

john c. on

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rented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty

MARK L. on

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I rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!

Kevin C. on

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Staff complained about taking the trailer off the truck

Katie G. on

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Great staff

Kevin C. on

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Staff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck

William B. on

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Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

Patrick O. on

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Very disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.

Dianne M. on

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I used U boxes. The service was excellent.

Paul W. on

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I didn’t go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.

Ben G. on

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Drove 40 min with my RV to get a spot which it can’t fit in.

Bruce B. on

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Alarm went off alot

Richard C. on

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none at this time

Celest H. on

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Everyone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses. 👍😊

Arthur A. on

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Staffs are very helpful and coorparative and facility very clean and secured.

Jenna W. on

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The Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.

marguerite g. on

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Great storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn’t available elsewhere.

Sean D. on

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Thought it was a bit pricey but that is the only negative. I recommend Abington uhaul.

james a. on

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No comment.