Customer Reviews for U-Haul Moving & Storage of Abington

2,641 reviews

403 Bedford St   Abington, MA 02351
(Lowe's Home Improvement across the street)

(339) 469-2970

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(339) 469-2970

403 Bedford St
Abington, MA 02351
(Lowe's Home Improvement across the street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAN D. 
Rating:
5.0

Great team at Abington, will use them again.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
1.0

Bad experience after getting a flat tire. Pulled into another uhaul location and could not find anyone to help or come up with a solution. Was continually placed on hold and transferred from department to department. Traffic division said they would call me back with an answer about swapping equipment with the other uhaul and never called me back. Ended up having to rent two trailers when I only needed one. Horrible customer service.

James B. 
Rating:
4.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

The gentlemen at the UHaul in Abington Mass where I rented the truck from were excellent. Their customer service and personalities in general were excellent and they were a pleasure to do business with. Thank you very much, Steve Doroni

Steven D. 
Rating:
5.0

Like other businesses, they are a bit short staffed, but unlike other businesses, their staff was engaging, helpful, and competent.

Liz S. 
Rating:
4.0

So friendly and professional

Jean F. 
Rating:
5.0

Perfect

Rogerio C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Very well organized facility and great customer service

richard O. 
Rating:
5.0

Everything went well

Francis F. 
Rating:
5.0

Great service start to finish.

William O. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Great customer service with Evan and paul

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

NIKKI L. 
Rating:
3.0

Customer did not leave a comment.

Evan S. 
Rating:
2.0

The drop off area was full and there was nowhere to park so I parked in a different area. Staff told me to double park in the drop off area even though the U-Haul trucks were so packed one was almost in the street. I also got charged an extra 81 dollars for no reason.

Jerome P. 
Rating:
5.0

Customer did not leave a comment.

adebayo O. 
Rating:
4.0

Customer did not leave a comment.

lucille S. 
Rating:
5.0

Everyone was helpful and friendly! Very nice experience and Great employees! I will be renting another truck from this location soon!!!

Phil P. 
Rating:
1.0

Change this policy. Make sure customer's good paying ones responsible ones are truly taken care of.

Thomas A. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Thought the service in Abington was very good but also I should mention Lee in North Weymouth was excellent and in helping me find the trailer we needed in Abington. Great attitude!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Everything is great,per usual!

John M. 
Rating:
5.0

Customer did not leave a comment.

Andersen C. 
Rating:
5.0

Customer did not leave a comment.

tamyko D. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
3.0

Customer did not leave a comment.

Maxwell M. 
Rating:
3.0

Having to take pictures of the damage was difficult because there was barely anything marked on the truck but lots of little dings and scratches so I wasn't sure what to consider “damage.” Prior to pickup I had info that I would get a confirmation call, which I did not. I also tried to do online check-in which didn't work. When I tried calling, first I was told online check-in wasn't working because the phone lines were down and the second time I was told I did not need to get confirmation/do online check-in.

Victoria F. 
Rating:
5.0

Customer did not leave a comment.

Janice E. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Molly was so helpful and pleasant. Would stop in just to say hi to her. An asset to the company.

janice O. 
Rating:
5.0

Customer did not leave a comment.

Manoel M. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
1.0

Drop off off hours was a horrendous experience- took 45 min as oppose to 15 mins- and then I attempted to call customer service it had to wait 30 to 45 mins

Fritzkeysha C. 
Rating:
5.0

Customer did not leave a comment.

Regina A. 
Rating:
5.0

Abington Ma, The staff provided me Excellent service, good prices . A++++

Lynne R. 
Rating:
5.0

Pick up and drop off were quick and easy.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

More parking at front of building... Great crew at pickup and very helpful ;)

Kris W. 
Rating:
1.0

Afternoon crew rude.

Joefson R. 
Rating:
5.0

Nothing the process was great .

MARK D. 
Rating:
3.0

Vehicle could be a bit cleaner there was a layer of dust on the steering wheel which lead me to believe it hadn't been sanitized since the last customer had used it. And the employees at this location could be a bit more educated on the mobile pick up process.

Ashlee D. 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Online Move In 
Rating:
5.0

No improvement possible. Just keep looking for ways to reduce prices.

Chris L. 
Rating:
4.0

The latch was missing on Ubox to lock. The person picking up the box took our padlock and the were able to repair the latch at the storage facility.

Vicki B. 
Rating:
5.0

Megan was awesome and very efficient when I asked to move my pick up date. Thank you Megan for your wonderful customer service & support!!!

Jennifer G. 
Rating:
5.0

The nicest staff work here. Always a pleasure to rent vans and trucks from here. I highly recommend this location.

SEAN A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
4.0

I had to put gas in the truck when i picked it up. Was a bit inconvenient having to make an extra stop in the beggining of my the trip from your lot.

TAMARA S.  |  Overall Experience 
Rating:
5.0

Great guys at Abington. Efficient, smart, excellent at what they do! No improvement possible!

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

The cigarette smells it was very bad . I know it's very hard to do it but you guys should have some vehicles to non smokers or charge extra from smokers, so the vehicle can get super clean.

Cesar D. 
Rating:
5.0

Complained about the wipers and were informed we would receive some type of credit and we have yet to receive it!

Dorothy L. 
Rating:
5.0

The guys working were nice and chill.

Autumn C.  |  First Impressions 
Rating:
5.0

great customer service

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Samuel D.  |  First Impressions 
Rating:
5.0

If I had to talk about improvements the only thing that comes to mind is more help on busy days. Matthew who helped me was excellent. He was attentive and pleasant. And went through everything and never tried to rush things!!

Glenn C. 
Rating:
2.0

Impossible to get ahold of someone by phone, my box arrived at the wrong location. i will not use UHaul again and will advise against friends and family from using it.

Anya G. 
Rating:
5.0

Offer frequent renter discount

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Very helpful, friendly great customer service! THANK YOU!

jennifer R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Very nice manager

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

SheilaMae S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

When I picked up the equipment the staff was friendly and efficient. They helped hook up the trailer and made sure everything was good. Would recommend.

ROY W. 
Rating:
4.0

Start off vehicle with more gas.

Elias W. 
Rating:
5.0

Customer did not leave a comment.

EDMAR S. 
Rating:
5.0

Customer did not leave a comment.

dorothy a.  |  First Impressions 
Rating:
5.0

Paul was outstanding and his customer service was exceptional!!

Michele B. 
Rating:
5.0

Original drop off in brantree Had no place to drop off truck So I had to go extra miles to another place End up going over miles and more gas So it was not fair I hD to pay

Harold F. 
Rating:
5.0

Customer did not leave a comment.

Jaymes H. 
Rating:
5.0

Workers were very helpful

MICHAEL I. 
Rating:
5.0

Always courteous and professional staff.

Eric C. 
Rating:
5.0

When the first dropped off my Ubox the materials that I ordered were NOT with the box which was annoying but besides that Uhaul made my move easy and fun. I will say that their Moving Help vendor needs to better vet their movers carefully though because they had a mover by the name of "Put God First Movers" and they cancelled on me for my box pick up, plus their reviews were terrible! I had to change to another mover (Ace Movers) last minute who were 1000% better and more professional. Please properly vet your Movers and do NOT list anyone who has terrible reviews.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

HAMILTON A. 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ALIVIA M. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Paul was amazing! He was professional, knowledgeable and beyond kind as our situation for a storage unit was a dire need. Compassion for our time of difficultly made the experience outstanding.

Michele B.  |  First Impressions 
Rating:
5.0

Paul was professional and helpful. Thank you for a job well done!

PAUL O. 
Rating:
5.0

Thank you for all.

ALVARO CLAYTON D. 
Rating:
5.0

Nothing he was very respectful to me as a customer and you can not compare that location to Brockton it was like heaven in Abington and hell in brockton 🤔

IVONE F. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Phil the manager is outstanding and gave excellent customer service. Truly an asset to your company.

DANIEL H. 
Rating:
3.0

I was over charged and charged multiple time. $300+ in 20 mins. Staff said it would be returned and admitted he made several mistakes. Now all charged went through and having issues getting it returned

TIFFANY P. 
Rating:
5.0

Customer did not leave a comment.

NARASIMHAN C. 
Rating:
4.0

Great folks working at this location friendly and professional. Paul was very helpful that day. Will be back again in the future 😎

TIMOTHY M. 
Rating:
5.0

Customer service was very good. Truck was also clean and well kept.

SHELBI W. 
Rating:
5.0

Very fast and friendly service here and we use their service several times a month, sometimes more. It's our preferred location in the south shore area.

SEAN A. 
Rating:
5.0

Customer did not leave a comment.

Indira M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

I wasn't give any info on the details of equipment drop off (where to return the vehicle/dropbox location) other than what the app has you do. It was quite a process to return the vehicle, but the staff was very nice and helpful once I was able to get in touch with someone there. There was an area on the left side of the building that seemed more like a a truck maintenance area, which is where you're supposed to drop the vehicle. However I thought I was to drop it off at the pick up area. Not a big deal, just incase others get confused!!😃

RACHEL C. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

kirsten W. 
Rating:
5.0

So impressed with the efficiency and service.

Theresa D. 
Rating:
5.0

Both of the people I dealt with on pickup and return were friendly, experienced and took good care of me. I'll be back next week. Thanks!

DANIEL M. 
Rating:
5.0

Paul from the Abington store was AMAZING. He was so unbelievably amazing and made our move process go smooth by staying in contact with us and making arrangements for storage unit availability. I strongly recommend using UHAUL in Abington

PATRICIA G.  |  First Impressions 
Rating:
3.0

My uhaul did not have a ramp and I was under the impression that all uhauls had a ramp on the truck. It was very hard to load the truck with no ramp.

KATRYNA N. 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff! Thank you!

Karen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Princeton G.  |  Overall Experience 
Rating:
3.0

The access cards were troublesome & the double check in & check out was confusing & at Times trying to find help wasn't easy

James K.  |  Overall Experience 
Rating:
1.0

You would not help me get into my unit 5 months ago but you will cut the lock to sell my stuff

Charlotte L.  |  Overall Experience 
Rating:
5.0

I only wish you had a facility near where we moved. We would definitely continue to use U-haul storage if it was available in Plymouth, Ma. Your prices are reasonable compare to competitors but your amenities far exceed them.

Joyce H.  |  Overall Experience 
Rating:
3.0

I was very disappointed that I did not receive a pro-rated refund for the days that I had already paid for when I cancelled my account.

ORIANNE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan r.  |  Overall Experience 
Rating:
5.0

I been a client for many years and never had a problem with renting storage-trucks. Staff is friendly and helpful. I will recommend U-Haul 100%.

doris V.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Nadia F.  |  First Impressions 
Rating:
4.0

My 11/25/21 move in experience was excellent! My attempted 11/24 experience was extremely frustrating! When I got to the unit I had previously reserved there was still a lock on it. Then I was told there were no other units that size; yet, that same night I was able to reserve a unit online and go in the next day and complete the move in process.

Sharon P.  |  First Impressions 
Rating:
5.0

Thank you!

Melice B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori O.  |  Overall Experience 
Rating:
5.0

All three of the employees including the manager went above and beyond to help me find the perfect size unit I needed. They all were very nice and professional..

Kimberly L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doreen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN B.  |  First Impressions 
Rating:
4.0

Not enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.

James M.  |  First Impressions 
Rating:
3.0

I was told to remove my property without being contacted. I was never called and never emailed. I had the number changed in the system twice and was still told the number was the same. It was inconvenient for me since I live in another state and had to figure it out and cost me a lot out of pocket to move.

Sara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moira T.  |  Overall Experience 
Rating:
3.0

The facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experience

AMY W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rosa u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marva M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Breneley B.  |  First Impressions 
Rating:
5.0

Barbara did an excellent job today as well as the trainees Amber working to provide excellent service,as well as all the employees at your store,thank you for a great experience.

JOHN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  Overall Experience 
Rating:
4.0

Always a problem paying monthly charges.

john r.  |  Overall Experience 
Rating:
2.0

Management is very unprofessional.

john d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
4.0

I have never been able to make my swipe card work. Therefore, every time I unlocked my storage unit, alarms sounded. I reported this issue to the office in at least 3 occasions but still, the alarms kept sounding.

kathleen b.  |  Overall Experience 
Rating:
1.0

We were a paying customer since the place opened. We were given 30 days notice to leave because UHaul wanted to use the space for other priorities. I didn't have any where else to store my vehicle. After talking to a woman in the office trying to see if there was anything that could be done, any other space on the property I could move to or if she had any suggestions of what to do or where to go, I pretty much got the cold shoulder and was told to vacate. She could have cared less. This place just doesn't care about good paying customers. I'll never do business with this facility for any storage or moving needs again.

jason h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tajuddin S.  |  Overall Experience 
Rating:
5.0

Helpful and knowledgeable staff, easy access to facilities

Alexander S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom C.  |  First Impressions 
Rating:
3.0

The unit was locked and dirty but one of the employee did a good job cleaning it up

Helmer S.  |  Online Move In 
Rating:
5.0

Phil was extremely Accommodating and informative.

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam B.  |  First Impressions 
Rating:
5.0

I love this storage facility. Everything has always been clean, it’s well lit and felt safe when I was there at night, and the loading area is convenient. Never had an issue with pests, water damage, or temp changes in the facility. Fully recommend to anyone looking for storage.

Jessica Y.  |  Overall Experience 
Rating:
5.0

Great place and people. Myles and Eddie very nice guys did a great job

elvis b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra b.  |  First Impressions 
Rating:
5.0

I rented a storage unit as well as a truck on two occasions. Facility is great. Easy accessibility and very secure. Employees are very friendly and helpful. Great customer service. I will definitely use this facility again.

Dennis O.  |  Overall Experience 
Rating:
3.0

Very poor local management still getting pass do amounts billed to me all though have moved out your company needs new manager

Richard S.  |  Overall Experience 
Rating:
3.0

The staff at the front wasn’t very friendly and I felt like I was bothering her. I had never secured a storage unit before so I wasn’t aware of the ins and outs and details of what comes into renting a place. I received bits and pieces of information and it was a bit frustrating. The manager was very helpful and I felt more comfortable asking him for help because he was more welcoming.

FRANCINE C.  |  First Impressions 
Rating:
5.0

Office staff was professional and respectful. I was pretty confused with the process before coming in but he was extremely patient and helpful.

Keryn B.  |  First Impressions 
Rating:
5.0

Everyone was so friendly and helpful. Was glad to see a cleaning person while I was there

Mary Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moira T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caterina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas M.  |  First Impressions 
Rating:
5.0

I miss it already

BRIAN M.  |  Overall Experience 
Rating:
5.0

A Elevator would be nice to be able to use.

Jonathan C.  |  First Impressions 
Rating:
1.0

Place was very clean could NEVER get anyone on the phone very frustrating

Shaique L.  |  Overall Experience 
Rating:
2.0

I have been a customer for over 2 years and pay automatically by credit card. My credit card got hacked and I brought over the new one which was added to my account, but old one was not deleted. Auto payment was declined on old card, so I was charged a late fee. Again, came to office and the desk staff deleted hacked card, it then accidentally deleted my account so had to set up a new one. I then paid for the month , but then got another late fee notice. In the meantime , every day I get 2 emails from you asking me to say why I left and how did I like being a new customer. Please train the staff to do a complete transaction when this occurs as this whole situation has left a bad taste in my mouth.

diane m.  |  First Impressions 
Rating:
5.0

Edward McCarthy was a great help. This was my first experience with the company. I showed up early for the truck rental and Edward took good care of me. When I returned with a full truck, Edward once again walk me through the storage locker. Great customer service. I will be back for another truck rental soon. Thanks again Edward!

Dennis O.  |  First Impressions 
Rating:
5.0

Excellent customer service

Odesty M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAIWO B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Job D.  |  Overall Experience 
Rating:
5.0

Great customer service

Francisco R.  |  Overall Experience 
Rating:
3.0

Person behind the desk was not wearing a mask even though I was right up at the counter and the other employee wasn’t covering his nose. The maskless one was also walking around in the storage area with no mask. Not very considerate during a pandemic. I had never used storage here before and had to ask over and over how I got to the storage unit.

Brian C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian o.  |  Overall Experience 
Rating:
2.0

When I got to the storage unit at our end destination they did not have the unit I RESERVED and I had to pay more because they only had a bigger option that would be able to fit all our things.the smaller option was not suitable. I am not happy with that at all because we are paying over $70 more for a storage unit then we planned

Brooke T.  |  First Impressions 
Rating:
5.0

Very pleasant experience

Francisco R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Online Move In 
Rating:
5.0

Thank you very much for the great service you have provided. I always recommend Uhaul for service as well as storage.

Catherine S.  |  Overall Experience 
Rating:
5.0

Good customer service. Always able to help me w questions or service. Made moving a little less stressful!

Alyssa C.  |  Overall Experience 
Rating:
2.0

What a mess. The alarm went off when I open ed the door. My card did not work. And so on 👎👎👎👎👎👎👎👎👎👎

Charlotte L.  |  First Impressions 
Rating:
4.0

I wasn’t given clear instructions on how to enter the building so we set alarms off by mistake and they weren’t shut off right away. We were impressed that the facility had alarms, a covered loading dock, carts, cameras, drinking fountains and bathrooms! We were disappointed that there wasn’t an elevator or item lift for the upstairs units.

Jessica C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

patricia f.  |  First Impressions 
Rating:
1.0

We were sent to the unit only to find a plastic tie holding it closed. When calling the Abington number, an out-of-state person finally answered and told me to go to the office. I was in the office for more than 5 minutes calling out for someone, but it was completely empty. I called again and got someone from Arizona, who said they must be helping someone elsewhere. I took a pair of scissors from the workstation and went to cut the tie. Also, the mattress cart was too small for our mattress (most are now more than 8 inches thick), and the loading area was literally a sheet of ice.

Alyssa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl L.  |  First Impressions 
Rating:
3.0

The customer service was excellent and the place was clean and clearly well maintained. The reason for the 3 star rating is because we got a 10x10x8 unit and there is a big I-beam toward the back right of the unit making it impossible for us to organize the unit the way we intended and not giving us the full amount of space we are paying for.

Michaelia C.  |  First Impressions 
Rating:
3.0

I would rate this as "excellent" or "above average" if not for the fact that I was unable to confirm my reservation on Tuesday or Wednesday for my Thursday move-in. The two people I was able to connect with (by phone) just transferred me elsewhere; one also said she would have her manager call me since she couldn't find the reservation. The manager never called. There was no problem when I arrived with my movers yesterday, and the clerk was helpful and professional – but I had some extra anxiety over those two days that I didn't need in the midst of moving from one state to another.

Mary Jo C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Awesome service great facility

Gregg J.  |  First Impressions 
Rating:
5.0

We have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.

jeanne c.  |  First Impressions 
Rating:
5.0

I was impressed as to how clean it was.

Timothy C.  |  Online Move In 
Rating:
4.0

Will rate more after using

William E P.  |  First Impressions 
Rating:
5.0

Facility looks new and clean, access was easy.

Michael S.  |  First Impressions 
Rating:
5.0

Loved that there was a donation box there on the property...I have already recommended U-Haul to several people...

PAMELA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jalila A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
5.0

Very very friendly and courteous!

carol w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  First Impressions 
Rating:
5.0

Very good

Carmen G.  |  Overall Experience 
Rating:
5.0

The lady who checked me in was extremely helpful and didn’t try to sell me a bigger unit. She was so so nice and professional.

Kimberly L.  |  First Impressions 
Rating:
5.0

Best storage place and situation I've ever had. Thanks for running a smooth ship, Joe. Much appreciated.

Stephen P.  |  Overall Experience 
Rating:
5.0

Move in was great! I want to compliment you on the workers actually in the storage facility itself, they are very helpful and very pleasant!

Suzanne I.  |  First Impressions 
Rating:
5.0

Everything I needed for a short term storage, at a reasonable price. Thank you

Bruce C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randolph A.  |  First Impressions 
Rating:
5.0

Very clean and appears to be a safe place Front staff people were very friendly

Mary D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly v.  |  First Impressions 
Rating:
5.0

Very helpful staff, manager especially

Trevor N.  |  First Impressions 
Rating:
5.0

Joe was extremely helpful funny nice. Place is spotless

Christine D.  |  First Impressions 
Rating:
3.0

My experience during check out when I picked my items up from storage July 14, 2020 was awesome; however, when I checked in back in June 2020 it was horrible. The staff person, Sue, (I think) was rude, unhelpful and disrespectful. The worse customer service I've ever had. That is why I wouldn't recommend this site.

TARSHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rafael S.  |  First Impressions 
Rating:
5.0

Joe The manager very helpful and Fair . He’s also overall a nice, pleasant man to do business with!

Michael C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosa u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim A.  |  Overall Experience 
Rating:
5.0

Fantastic service and facility

ken t.  |  First Impressions 
Rating:
5.0

Great facility

JEFFREY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen V.  |  First Impressions 
Rating:
1.0

The woman at the counter was horrible. She took forever to even acknowledge that I was there at the counter even though there was no other customers in the store. When she did decide to ring me up she gave me wrong information about the storage unit. First, my access card didn't work, then she sent me to the wrong building, then when I got to the correct building she had given me the wrong storage unit number, then when I went back to her she tried to blame me instead just admitting that she made a mistake when she wrote the unit number. I had to go to the desk 4 times for help just to get into the unit. At that point I felt like she intentionally was misleading me. I will NEVER us this Uhaul again and I've already advised my friends not too. This was horrible

TARSHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
5.0

I greatly appreciate that I was always pleasantly and kindly helped by all staff. Leadership models a great attitude and I always felt safe. As an elderly woman, I was assisted with items to my car to save me time, etc. The units I rented were near loading area and had ne stairs. As I need, where elevators are limited. I have told several family and friends that your packing products and boxes are the BEST for many uses besides, obviously, moving or storage. U,haul and its commitment to moving g needs has made my challenging and potentially emotional season of selling and buying and relocating for a late in life big move a MUCH more enjoyable period. With gratitude, I applaud you all!

Roberta M.  |  Overall Experience 
Rating:
5.0

Everything went great. The staff is very helpful and very good mannered, always right there offering best advice and help.

Judith A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  Overall Experience 
Rating:
5.0

They were good

alex c.  |  Overall Experience 
Rating:
5.0

The staff was great an extremely helpful!

Derrick W.  |  Overall Experience 
Rating:
4.0

JD handled my transaction , he was excellent in all regards and very friendly, I think he was the manager but I’m not sure. Thank you Sir !

Dave C.  |  First Impressions 
Rating:
5.0

Clean Facility and staff was very helpful especially JD .

mark s.  |  Overall Experience 
Rating:
5.0

Thank you for your clean and excellent service. Very satisfied.

Alene M.  |  Overall Experience 
Rating:
4.0

Wonderful manager and staff, clean and secure facility. What more can you ask for? I would definitely recommend this location to anyone needing storage space.

Jennifer G.  |  Overall Experience 
Rating:
4.0

Storage are a little pricey but its convenient and large enough . Also the drive up to your storage was a plus made it easy for us to unload the truck. Customer service is good as well.

lorette m.  |  First Impressions 
Rating:
5.0

Everyone was helpful.

Eileen S.  |  Overall Experience 
Rating:
4.0

Very easy operation, nice people

robert d.  |  First Impressions 
Rating:
5.0

Very clean & customer service was excellent. Would def recommend.

Michael R.  |  Overall Experience 
Rating:
5.0

fantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck

Michael R.  |  First Impressions 
Rating:
5.0

This is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.

Michael P.  |  Overall Experience 
Rating:
5.0

Very accomodating

Kevin L.  |  Overall Experience 
Rating:
4.0

No complaints, excellent staff. The only reason I switched facilities was the cost of the unit.

Eugena S.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

Christine J.  |  First Impressions 
Rating:
5.0

I had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Thank you

JOHN I.  |  Overall Experience 
Rating:
4.0

Friendly and knowledgeable

Doris T.  |  First Impressions 
Rating:
5.0

Jd was amazing. Super helpful answered all my questions

Julie G.  |  First Impressions 
Rating:
4.0

Great service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.

Jennifer G.  |  First Impressions 
Rating:
5.0

I needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.

richard l.  |  Overall Experience 
Rating:
5.0

Easy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.

Liana B.  |  First Impressions 
Rating:
5.0

JD and Megan are AWESOME!!!!!

Stephen S.  |  First Impressions 
Rating:
5.0

Always friendly and an awesome experience with the people from 872!!!

Mark L.  |  First Impressions 
Rating:
5.0

All in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente

EVAN P.  |  Overall Experience 
Rating:
5.0

Very friendly, helpful and knowledgeable... I had called multiple times with “dumb questions” before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.

Laura H.  |  First Impressions 
Rating:
5.0

Yes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!

Michael D.  |  Overall Experience 
Rating:
5.0

The staff there are awesome

Joseph W.  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍

james c.  |  First Impressions 
Rating:
5.0

Couldn't ask for better.

ronald s.  |  Overall Experience 
Rating:
5.0

JD was super awesome!

Krystal P.  |  First Impressions 
Rating:
5.0

Highly recommend!!! Awesome staff!!!

Mark L.  |  Overall Experience 
Rating:
5.0

We are very happy with the facility.

lance s.  |  Overall Experience 
Rating:
5.0

Great professional service

Tim C.  |  First Impressions 
Rating:
5.0

Staff was great to work with friendly and helpful, would go back any time

Scott F.  |  Overall Experience 
Rating:
5.0

Great Customer Service, very fast, friendly and convenient

jamie k.  |  First Impressions 
Rating:
5.0

J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

sharon b.  |  First Impressions 
Rating:
5.0

Customer service man Jonathan, was very professional, and attentive.

ronald s.  |  First Impressions 
Rating:
5.0

None

Alishia E.  |  First Impressions 
Rating:
5.0

The gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.

Donna S.  |  First Impressions 
Rating:
5.0

Great, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.

luiz p.  |  First Impressions 
Rating:
5.0

Great facility.

John E.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.

Katie G.  |  Overall Experience 
Rating:
5.0

Excellent communication & helpful friendly service

elizabeth S.  |  First Impressions 
Rating:
5.0

Should have a military discount.

John E.  |  First Impressions 
Rating:
5.0

Great place to go for storage the peaple that work there are pleasant and make things easy to get done

Greg K.  |  Overall Experience 
Rating:
5.0

Jonathan was amazing.

Annemarie K.  |  Reservation 
Rating:
5.0

I would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.

Michael W.  |  Overall Experience 
Rating:
5.0

I could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !

Robin Q.  |  Reservation 
Rating:
5.0

Very helpfui

Edward D.  |  Reservation 
Rating:
5.0

Great service!!!

Za T.  |  Overall Experience 
Rating:
5.0

that was an excellent service and will recommanded U Hall to my friends thanks!!!!

Frantz M.  |  Overall Experience 
Rating:
5.0

Incredibly friendly, helpful and accommodating staff!!!!!!!

Reed S.  |  Overall Experience 
Rating:
2.0

Abington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental

janice n.  |  Overall Experience 
Rating:
1.0

called for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn’t ope

Martin R.  |  Overall Experience 
Rating:
5.0

rented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty

john c.  |  Overall Experience 
Rating:
2.0

I rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!

MARK L.  |  Overall Experience 
Rating:
2.0

Staff complained about taking the trailer off the truck

Kevin C.  |  Reservation 
Rating:
5.0

Great staff

Katie G.  |  Overall Experience 
Rating:
2.0

Staff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck

Kevin C.  |  Reservation 
Rating:
5.0

Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

William B.  |  Reservation 
Rating:
1.0

Very disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.

Patrick O.  |  Overall Experience 
Rating:
5.0

I used U boxes. The service was excellent.

Dianne M.  |  Overall Experience 
Rating:
5.0

I didn’t go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.

Paul W.  |  Overall Experience 
Rating:
1.0

Drove 40 min with my RV to get a spot which it can’t fit in.

Ben G.  |  Reservation 
Rating:
4.0

Alarm went off alot

Bruce B.  |  Overall Experience 
Rating:
5.0

none at this time

Richard C.  |  Overall Experience 
Rating:
4.0

Everyone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses. 👍😊

Celest H.  |  Overall Experience 
Rating:
5.0

Staffs are very helpful and coorparative and facility very clean and secured.

Arthur A.  |  Overall Experience 
Rating:
5.0

The Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.

Jenna W.  |  Overall Experience 
Rating:
5.0

Great storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn’t available elsewhere.

marguerite g.  |  Overall Experience 
Rating:
4.0

Thought it was a bit pricey but that is the only negative. I recommend Abington uhaul.

Sean D.  |  Overall Experience 
Rating:
5.0

No comment.

james a.  |  Overall Experience 
No reviews have been submitted for this location.

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