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PAULO DCustomer Reviews for U-Haul Moving & Storage of Abington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything in good except going to the desk to ask questions or make changes. NEVER enough help. Should be two people there all of the time. Many times you have to wait cause nobody is there at all. Only part of facility I do not like.
JONATHAN F | First ImpressionsI was out of therec3 days before my time was due i went into the office and notified them in person and they still trying to bill me for late fees....then I tried renting a motorcycle trailer. ..but they couldn't do it in Abington because the system was down.....had to go out of my way to hanover...there system was down too...but they still rented me a trailer...then I couldn't return my trailer to Abington....for some idiotic reason....had to go back to hanover...when I asked why the general manager who refused to identify himself.....hung up on me....very unprofessional
KENDALL W | Overall ExperienceProcess was easy efficient, unit was clean and fairly easy to access.
Ashley W | Online Move InIt was a great time. I left because I am paying for things that I don’t need. Thank you
HUGO E | Overall ExperienceThe unit I rented was partially obstructed by a large pipe and steel beam. I asked if I could switch to a different unit, but apparently no others in that size were available. I asked if I could receive a small discount since a good portion of the space was unusable, but no one ever followed up with me. Also, days after I rented the unit, a red lock was mistakenly placed on the door of my unit, restricting my ability to move additional belongings into my unit. The red lock was placed on the door of my unit for "non-payment", but this was never the case, as I had just moved my things in less than a week prior.
PHILLIP K | Overall ExperienceI went there the day before and told him what two sizes I might be interested in. Said I would be back the next. When I went back the next day I found out the size units I was interested in "they didn't have available". I'm ok with what I got but it would have been nice to know I had to make other choices.
FLORENCE N | First ImpressionsThe staff was friendly and answered all of my questions. The only issue I have is that the space I rented requires me to load and unload using stairs (which I was made aware of) and I think I need to consider moving to a ground level space if possible before I begin storing in the space.
Steven B | First ImpressionsThank you so much for letting me know use the space see you next season
brendan O | Overall ExperienceOn Saturday I went in to see about storing my boat and I felt fine with it but when it came time to do the paperwork and get my access remote for the door no one could figure how to make it work. The person told me to come back on Monday to talk to the manager so I drove by on Sunday and I said I will stop in and that person did not know how to get the remote to work so I get aggravated and I said cancel it.
JAMES A | First ImpressionsDue muy bien gracias
WINSO D | First ImpressionsHeather and Roberto were usually the ones to help me and they both were amazing, kind and helpful. I appreciate them. They deserve a raise and a paid spa day. Very good people. If I ever move back to MA I will use this U-Haul again as long as they are there!
Cynthia C | Overall ExperienceEasy process. Clean truck. Spotless storage area inside. Easy access. Pleasant staff. Slow computer. Don't forget a padlock.
ELIZABETH A | First ImpressionsThe whole staff was very very helpful in all situations
Daniel F | Overall ExperiencePerfect spot
EUGENE B | First ImpressionsBest UHaul facility I have used - staff makes it so - especially the two people I dealt with today - Heather? And ???
ROBERT E | First ImpressionsIt’s not a temperature controlled space and it will be full of mice feces like my other unit was when I left. My items won’t be there long
ROBERT S | First ImpressionsWhen I moved out my boxes clothing bedding and 90 % of all my items had mouse feces all over and inside of every box. I’m going to either throw everything away and buy new clothes and mattress because I don’t think they will be clean plus my mattress was $2000 and it was full of it along with holes in the side it’s disgusting to have to shake mice feces out of everything while you’re trying to move out of the unit.
robert s | Overall ExperienceThank you U-Haul
LORRAINE B | Overall ExperienceLady staff member was super helpful when I first moved in.
Rebecca S | Overall ExperienceAlways use you due to super helpful
Stephanie F | First ImpressionsAny time you called you got put on hold for up to 60 minutes and when you asked to speak to a supervisor supervisor was never around and would never call you back if requested a call back
Gerard R | Overall ExperienceNothing negative at this time. Nothing that made the experience more than expected.
CHARLES C | First ImpressionsJenn was very helpful and took the time to explain everything to us.
CHARLENE S | First ImpressionsSadly, not enough office staff. Wait time in line to speak to someone is verrrryyyy long, and that 1 person also has to take phone calls! Please hire more office staff at high volume days.
Patricia H | Overall ExperienceI would not recommend you because it is to expensive
Marva M | Overall ExperiencePrice increase for a small unit forces me to seek alternative storage.
JOSH R | Overall ExperienceEverything from storage to billing was top notch. Thank you!
ROBERT R | Overall ExperienceMice ate part of my furniture and the cost went up too often.
James G | Overall ExperienceThank you, Heather!
Samuel M | Overall ExperienceNo comment
Anthony c | Overall ExperienceI had a 10x10 unit for almost 3 years. It was convenient for my needs but every 3 months the cost went up a few bucks. So what started at a fair competitive price grew to be too much that it was easier to throw everything away.
Thomas P | Overall ExperienceVery clean easy access great service!
Krissi A | First ImpressionsLonger hours into the evening are needed. I would suggest 9pm daily. It’s hard for some people to stay within the hours you keep. Otherwise, great experience. Thanks!
marie b | Overall ExperienceGood
daniel d | Overall ExperienceVery convenient easy move in
JAMES N | First ImpressionsThe young man that waited on me was very very helpful. He answered ALL my questions.
SCOTT S | First ImpressionsI have spent over 5 thousand dollars in the last year. Someone took without my permission took 3 months storage. I have not heard from anyone about this. I will never use U-Haul ever again. SHOOKER
STEPHEN H | Overall ExperienceRoberto was pleasant, attentive and overall the interaction with him was great.
deena p | First ImpressionsWhile emptying unit to move to another storage facility that had a larger unit for same price, discovered mouse poop alll over every single box and all over floor of unit. Absolutely disgusting and now have to go through everything and clean everything before storing again at another facility. Will never store with U-Haul again.
Arthur D | Overall ExperienceI had to move in a rush, and so I was pressed for time and they were available and helpful at both ends.
Nathaniel W | Overall ExperienceThe staff was very friendly, and helpful.
CRAIG M | First ImpressionsMy first experience to go look at my unit , the power went out 2 minutes into looking for the unit and trying to open it . I was locked in the building .
CHRISTINE G | First ImpressionsQuick and easy.
Keri H | Online Move InIf I ever need storage in the future, I will surely come back. I have been very satisfied with my tenure here at this facility.
BRENDAN C | Overall ExperienceThe storage area was clean and neat. The staff are friendly and very helpful with finding the right size and location for my storage needs. I appreciate the fact you do not advertise at a low rate then jack up the price once you move in. This happened to me at another storage place I rented. wished I moved my belongings in sooner. Thank you!
susan l | Overall ExperienceThanks for the kind & safe storage for my family
Nadia F | Overall ExperienceWas told there was only 2 maybe 3 stairs to storage locker when there was actually 11 stairs was not convenient due to medical issues for my husband did explain that and they said no problem but it was
Ruth D | Overall ExperienceThe spainsh guy there was wonderful along with the staff. I will definitely return. Thank you 😊
Nancy H | Overall ExperienceSometimes on weekends the doors were locked when they were supposed to be open. Several times I made trips with items to put in my unit and couldn’t get into the building. So that was un acceptable but other wise it was good .
David D | Overall ExperienceOnly problem was told that it had a few stairs ( two or three) but when got there it was eleven my husband has a back injury and stairs bothers him so I did the stairs and he packed most of it
Ruth D | First ImpressionsWe got there and our orginal unit had been been 'snatched'. Didn't think that could happen with a company so big. The employees at the building set us up with a different unit that was more expensive. It's completely appalling and we are rethinking our business with you.
John N | Online Move InFire management for failing to do her JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
appletree r | Overall ExperienceThe staff was very helpful with helping me locate the right storage to meet my needs.
susan l | First ImpressionsI wish there was more room to turn around in vehicle
Steven V | First ImpressionsVery neat and affordable rate
friday o | Overall ExperienceMy only complaint would be paying for a full month rent but only being in the locker for 10 days in the last month.
Jennifer P | Overall ExperienceEvery time I’ve spoken with the associates here they’re always friendly and helpful. Also, maybe I only went on the days they’re on, but also a little AC or something the the storage units would be nice. Whenever I went to my unit it wasn’t so hot that I would complain but it was enough that I’d try to get out quickly.
Autumn C | Overall ExperienceVery happy with the whole process. Thank you.
Susan P | Online Move InI'm very impressed with this facility as well as the management. They always answer the phone and they are very courteous especially the manager Jenn is extremely helpful and fair
RENEE S | Overall ExperienceAlthough everything looked clean and nice and everyone in the office was great and all the units had traps for my they were still mouse droppings on the floor of both my units so the mice are still getting in and that has to do with the outside to get in so some buddy has to get a new exterminator. Thank you
Kimberly B | Overall ExperienceI was dropping off a truck after my move. Unfortunately my couch works not for in my new apartment. I was panicking. Told the gentleman I had a couch in the back..... Asked if he could help me out with a small storage unit for it until I can figure out what to do. He was awesome. Haber me the smallest and cheapest price. All worked out. My stomachache instantly went away. Thank you.
Tamara S | First ImpressionsThere are numerous options for self storage facilities, so customer service can, and does, make a difference. The staff was helpful and friendly when I first rented the space, and the same when I was leaving. Some storage facilities act like they are doing the customer a big favor when renting a space, the Uhaul staff was not like that. Thank you, John Lovendale.
John L | Overall ExperienceExceptionally clean and climate controlled
Tom s | Overall ExperiencePlace is huge and plenty of options. The only issue is the check in process. That takes way too long. Usually only one employee checking customers in. Other than that, I do recommend this place.
JONATHAN F | First ImpressionsI always had a problem with the card to enter and exit. It mostly did not work so when I opened my unit the alarm would go off, and again when I locked it up. Very annoying. If the card is not working right you cannot get in after business hours or Sundays as the doors do not open automatically.
kathy n | Overall ExperienceI was assisted by David at the Abington location. He was totally professional and helpful in accommodating all of my needs. Thank you Dave!
Robert M | First ImpressionsDavid was a great help.
Ronda C | Overall ExperienceI have NEVER experienced a WORST CUSTOMER SERVICE experience in my entire life. I have been storing a small motorcycle for the past month at the Abington Uhaul Storage location. Today, when returning my motorcycle after a ride, as I have done at least 5+ times in the past month, myself and my 4 month pregnant Girlfriend were confronted extremely aggressively by a lady who said that she was the Manager of this Abington location. She had purple hair and little to no teeth. She would not give me her name because she knew she was TERRIBLY WRONG. She started off by saying "you have a couple bikes?" to which I responded "Yes I have one motorcycle?". She immediately raised her voice, and began to verbally attack me and my pregnant Girlfriend about storing a motorcycle, saying that "it was illegal, and that I needed to remove the motorcycle immediately, otherwise she was going to call the police and have me arrested". At this point, I asked if she was the Manager, to which she told me yes. I knew that she wasn't the GM, because his name is Dave Post and he was there when I rented to unit originally. After telling her I rented the unit from the GM, she then took back her statement and said she was the Assistant Manager. To put this into perspective, when I rented the unit originally, Dave Post - THE GM - was there during the process. I made it very clear that it was for personal storage which would include a motorcycle. There was no issue whatsoever from the GM and the team there that day. Uhaul allows motorcycle storage which I also confirmed with their Corporate team after this situation. Not only was this attack the rudest and most aggressive way to come at a customer, it was ALL FOR NOTHING!!!!! At this point, she continued to ask what unit was mine, so I proceeded to show her myself. I showed her that the motorcycle was stored (sit perfectly in the unit, clean, no issues, etc.) and there was nothing wrong with this. She continued to say that this was illegal, that I had to remove it immediately, and that she was going to call the police to have me arrested. At this point, I am fuming and told her to please get out of my face and that I would gladly remove all of my property and never rent here again. I requested her business card, to which she said I was NOT allowed in the office. I then asked for her name, to which she again would NOT provide it. She started to call another employee on a phone saying that she had a "terrible customer here" and "to keep his finger on the panic button" LOL. I then got in my car to transport items out of the storage unit (because frankly I DON'T WANT TO RENT FROM SOMEONE SO BLANTANTLY RUDE AND AGGRESSIVE), and as I was driving away she started screaming "5MPH, 5MPH, 5MPH" (I was going about 2MPH lol) and she was calling the other employee on the phone screaming "HIT THE PANIC BUTTON" (Can you believe this?!!!!). During this time, my PREGNANT GIRLFRIEND was standing next to the storage unit, in which the Assistant GM continue to attack her screaming she was going to have me arrested, the cops were on their way, the motorcycle storage was illegal, among several outwardly and extremely aggressive claims that were incorrect. This caused significant stress on my girlfriend which in turn can affect our unborn child - ALL FOR ABSOLUTELY NOTHING!!!!! I got my items and motorcycle out of that storage unit as fast as I could so she would leave us alone. I HIGHLY, HIGHLY SUGGEST NEVER USING THIS UHAUL LOCATION TO RENT ANYTHING!!! The outright worst customer service experience of my entire life. This lady verbally attacked me and my family with a claim that was PROVED INCORRECT BY THEIR CORPORATE OFFICE (filed complaint to their corporate team, and they were ABSOLUTELY ASTONISHED by how we were treated). The worst Uhaul location I have ever used in my life, and again the worst customer service I have ever dealt with. THEIR ASSISTANT GM NEEDS TO BE FIRED AND SHOULD NEVER HAVE A JOB IN CUSTOMER SERVICE FOR THE REST OF HER LIFE!!!!
GARRETT G | Overall ExperienceEverything was perfect up until closing out our unit. The lady yesterday afternoon was rude unprofessipnal and very condescending. The gentleman who ended up helping was extremely nice and helpful
Jenny M | Overall ExperienceEveryone I spoke with was great, my entire storage stay there. Besides the man I spoke with to make sure my account got closed out properly. I wasn't on site for the move and he was not at all friendly. More annoyed with my call but other than him. Everyone else was great and the storage space was clean and well lit. Thank you
MONIQUE R | Overall ExperienceThe only reason I wasn’t satisfied with U-HAUL was because most of my items got ruined. So that’s why I wouldn’t refer my family or friends to rent from U-Haul.
Christina C | Overall ExperienceThank you!
Jessica P | Online Move InVery friendly and accommodating. Also easy help on the website extending my move and securing another storage unit when needed. Thank you
JESSICA P | First ImpressionsThe staff was always friendly and helpful. Only one issue, tried to access unit after office was closed but well before access hours and couldn't get in. Called a couple of numbers posted but couldn't help me.
ANN M | Overall ExperienceDavid was very helpful and the U-Box to storage unit move could not have gone smoother. U-Haul and David made a CA-Mass move super easy!
Kajetan M | First ImpressionsEverything was perfect for
sherita r | Overall ExperienceFriendly and helpful staff answered questions cheerfully.
John L | Online Move InMy negative rating is a reflection of my opinion of U-Haul as a company, not necessarily the employees at this particular facility, although I question the ability of some of them to follow simple procedures. In July 2022 I went into the office to make the final payment for my unit and to notify staff that I was emptying the unit and canceling the rental. Over the last several months I’ve received countless voicemail messages, emails and physical mailings notifying me that I’m delinquent on rental payments and the contents of the unit will be auctioned off. These correspondences have continued even after a fall was made to clear this up, which I was assured had happened. I wish I could see the looks on the faces of those auctioning off the “contents” of this unit, as all it contains is empty space. If this situation ever comes up as a black mark on my credit report, you can be assured that I will take legal action against U-Haul. I would suggest that you get better control of your employees and train them better so that you don’t end up auctioning off more empty units.
jeff b | Overall ExperienceOne of the staff hangs off on me. By asking explanation to which I was charged extra, and I called several times they refuse to pick up the phone when they finally pick up and they hanging it off again. I was not mean to them or uses slang to them. That a a bad experience thanks.
Marie G | Overall ExperienceSatisfied with the storage bin. However I came back on Sunday to see if I could use a dolly for the day to carryout boxes which were quite heavy from my apt to my car but the carriage I was using broke and I wanted to see if I could borrow a dolly for the day and would pay for it the next day when I returned it. I even offered to give them a check as a hold but they said they couldn't help me out even though I am female doing this entire move on my own. Was somewhat disappointed as they are getting a monthly payment for the time that I have the unit.
Patricia P | First ImpressionsThe person at the desk was very helpful and nice. The unit i rented was not what I thought I was getting. Didn't see til I paid and went to look. It is ADA I wanted regular 5x10. He did offer to upgrade me but I didn't need bigger unit.
ANN M | First ImpressionsVery well run! Very clean! The best one I’ve ever rented
DANIEL D | Overall Experienceno elevator or 2 wheelers !!! Impossible to get property up or down to the unit! Promised the fee would not increase but it did 2x
Dianne C | Overall ExperienceDavid was friendly knowledgeable and helpful.
ANN M | Overall ExperienceVery good. You tried to raise my monthly rate 3x when I had a contract, that wasn't good.
cort s | Overall ExperienceGreat service and very clean units thanks.......
thomas m | First ImpressionsDavid was very helpful and friendly.
ANN M | First ImpressionsEverything was good except my monthly rate seemed to go up in price every few months so not too happy about that
Shawn D | First ImpressionsWe had a great experience with Uhaul in Abington! The facility was always clean and bright. The carts provided were super helpful. The staff was always willing to help with any issues with billing or the unit. I would definitely recommend them!
Jessica C | Overall ExperienceDavid was friendly and knowledgeable and it was an easy transaction
Dana M | First ImpressionsI was disappointed in the fact that I reserved a 5x10x10 and when I got there they told me that there was none available. Not sure why you offer to reserve storage units and then you give them to someone else that doesn’t have one. I ended up with a 5x4x7 which is smaller.
Cynthia T | First ImpressionsStaff and Mr Post were courteous and helpful. It was a nice to greeted with upbeat employees. Definitely will use this facility again. Transactions are smooth and the property is spotless. Thank you Dave and staff
Deborah S | Overall ExperienceGreat job 👍 thank you 😊 bb
RONALD W | Overall ExperienceThrew out the last 23 years the Abington Uhaul facility regardless of changes in life! Moving and storage has been a landing home always. When I arrive I'm always assured me and my belongings will make it threw.
John M | Overall ExperienceFor the most part staff were friendly and helpful. But there was a particular day where a staff member (fm) was very condescending and rude for no reason.
Indira M | Overall ExperienceThe facility was always clean and well lit and I always felt safe there. The person who helped me clean out my unit yesterday, TWICE said to me how nice the facility was.
Edward B | Overall ExperienceI would use them again and highly recommend them.
Alexander Z | Overall ExperienceThere were no elevators and my unit is on the second floor. This was not communicates to me, and there were signs in the building stating there were elevators. But there was nothing. And we were storing a deceased relative’s belongings which included a very heavy couch and mechanical beds. The man who was working was quite rude, too.
Katherine C | Online Move InGreat service. My only complaint was I moved out 2 days after prepaying for month, and when I called they said I still had to pay for the entire month.
Doreen D | Overall ExperienceMolly was absolutely amazing, and made the experience easy and stress free!
Emma P | First ImpressionsThe staff was great and explained everything to me
Joseph D | First ImpressionsThe staff was so nice I am so grateful they were patient and understood my needs and they gave me the best option and they made me feel so comfortable. The staff at the front desk all three were courteous and professional and they showed me so much love 💜I will be a customer for life.
Derek G | First ImpressionsGreat Help. Customer service was Great. Thank you
RONALD W | First ImpressionsThis is not a complaint for the Abington location, but more for the U-Haul process. Why allow people to make a storage reservation when it doesn't guarantee anything. The employees at U-Haul helped me solve the issue, but U-Hauls website and customer service made me believe I had secured a storage unit. It did not even mention in the email that it's was just a request and not a guaranteed spot. That's unacceptable
Hannah C | First ImpressionsWe especially appreciated how clean it was and dry.. no humidity or odors present.
joan D | Overall ExperienceEveryone there was so friendly and helpful. Facility was very clean
Mary Y | Overall ExperienceSuper staff very courtesy Restroom Super clean
james p | Overall ExperienceI had to put gas in the truck when i picked it up. Was a bit inconvenient having to make an extra stop in the beggining of my the trip from your lot.
TAMARA S | Overall ExperienceThe guys working were nice and chill.
Autumn C | First ImpressionsPaul was amazing! He was professional, knowledgeable and beyond kind as our situation for a storage unit was a dire need. Compassion for our time of difficultly made the experience outstanding.
Tammy L | First ImpressionsPaul from the Abington store was AMAZING. He was so unbelievably amazing and made our move process go smooth by staying in contact with us and making arrangements for storage unit availability. I strongly recommend using UHAUL in Abington
PATRICIA G | First ImpressionsExtremely helpful staff! Thank you!
Karen M | First ImpressionsThe access cards were troublesome & the double check in & check out was confusing & at Times trying to find help wasn't easy
James K | Overall ExperienceYou would not help me get into my unit 5 months ago but you will cut the lock to sell my stuff
Charlotte L | Overall ExperienceI only wish you had a facility near where we moved. We would definitely continue to use U-haul storage if it was available in Plymouth, Ma. Your prices are reasonable compare to competitors but your amenities far exceed them.
Joyce H | Overall ExperienceI was very disappointed that I did not receive a pro-rated refund for the days that I had already paid for when I cancelled my account.
ORIANNE G | Overall ExperienceI been a client for many years and never had a problem with renting storage-trucks. Staff is friendly and helpful. I will recommend U-Haul 100%.
doris V | Overall ExperienceThanks for everything
Nadia F | First ImpressionsMy 11/25/21 move in experience was excellent! My attempted 11/24 experience was extremely frustrating! When I got to the unit I had previously reserved there was still a lock on it. Then I was told there were no other units that size; yet, that same night I was able to reserve a unit online and go in the next day and complete the move in process.
Sharon P | First ImpressionsThank you!
Melice B | First ImpressionsAll three of the employees including the manager went above and beyond to help me find the perfect size unit I needed. They all were very nice and professional..
Kimberly L | First ImpressionsNot enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.
James M | First ImpressionsI was told to remove my property without being contacted. I was never called and never emailed. I had the number changed in the system twice and was still told the number was the same. It was inconvenient for me since I live in another state and had to figure it out and cost me a lot out of pocket to move.
Sara B | Overall ExperienceThe facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experience
AMY W | First ImpressionsBarbara did an excellent job today as well as the trainees Amber working to provide excellent service,as well as all the employees at your store,thank you for a great experience.
JOHN R | Overall ExperienceAlways a problem paying monthly charges.
john r | Overall ExperienceManagement is very unprofessional.
john d | Overall ExperienceI have never been able to make my swipe card work. Therefore, every time I unlocked my storage unit, alarms sounded. I reported this issue to the office in at least 3 occasions but still, the alarms kept sounding.
kathleen b | Overall ExperienceWe were a paying customer since the place opened. We were given 30 days notice to leave because UHaul wanted to use the space for other priorities. I didn't have any where else to store my vehicle. After talking to a woman in the office trying to see if there was anything that could be done, any other space on the property I could move to or if she had any suggestions of what to do or where to go, I pretty much got the cold shoulder and was told to vacate. She could have cared less. This place just doesn't care about good paying customers. I'll never do business with this facility for any storage or moving needs again.
jason h | Overall ExperienceHelpful and knowledgeable staff, easy access to facilities
Alexander S | First ImpressionsThe unit was locked and dirty but one of the employee did a good job cleaning it up
Helmer S | Online Move InPhil was extremely Accommodating and informative.
Lisa H | First ImpressionsI love this storage facility. Everything has always been clean, it’s well lit and felt safe when I was there at night, and the loading area is convenient. Never had an issue with pests, water damage, or temp changes in the facility. Fully recommend to anyone looking for storage.
Jessica Y | Overall ExperienceGreat place and people. Myles and Eddie very nice guys did a great job
elvis b | Overall ExperienceI rented a storage unit as well as a truck on two occasions. Facility is great. Easy accessibility and very secure. Employees are very friendly and helpful. Great customer service. I will definitely use this facility again.
Dennis O | Overall ExperienceVery poor local management still getting pass do amounts billed to me all though have moved out your company needs new manager
Richard S | Overall ExperienceThe staff at the front wasn’t very friendly and I felt like I was bothering her. I had never secured a storage unit before so I wasn’t aware of the ins and outs and details of what comes into renting a place. I received bits and pieces of information and it was a bit frustrating. The manager was very helpful and I felt more comfortable asking him for help because he was more welcoming.
FRANCINE C | First ImpressionsOffice staff was professional and respectful. I was pretty confused with the process before coming in but he was extremely patient and helpful.
Keryn B | First ImpressionsEveryone was so friendly and helpful. Was glad to see a cleaning person while I was there
Mary Y | First ImpressionsI miss it already
BRIAN M | Overall ExperienceA Elevator would be nice to be able to use.
Jonathan C | First ImpressionsPlace was very clean could NEVER get anyone on the phone very frustrating
Shaique L | Overall ExperienceI have been a customer for over 2 years and pay automatically by credit card. My credit card got hacked and I brought over the new one which was added to my account, but old one was not deleted. Auto payment was declined on old card, so I was charged a late fee. Again, came to office and the desk staff deleted hacked card, it then accidentally deleted my account so had to set up a new one. I then paid for the month , but then got another late fee notice. In the meantime , every day I get 2 emails from you asking me to say why I left and how did I like being a new customer. Please train the staff to do a complete transaction when this occurs as this whole situation has left a bad taste in my mouth.
diane m | First ImpressionsEdward McCarthy was a great help. This was my first experience with the company. I showed up early for the truck rental and Edward took good care of me. When I returned with a full truck, Edward once again walk me through the storage locker. Great customer service. I will be back for another truck rental soon. Thanks again Edward!
Dennis O | First ImpressionsExcellent customer service
Odesty M | First ImpressionsGreat customer service
Francisco R | Overall ExperiencePerson behind the desk was not wearing a mask even though I was right up at the counter and the other employee wasn’t covering his nose. The maskless one was also walking around in the storage area with no mask. Not very considerate during a pandemic. I had never used storage here before and had to ask over and over how I got to the storage unit.
Brian C | Online Move InWhen I got to the storage unit at our end destination they did not have the unit I RESERVED and I had to pay more because they only had a bigger option that would be able to fit all our things.the smaller option was not suitable. I am not happy with that at all because we are paying over $70 more for a storage unit then we planned
Brooke T | First ImpressionsVery pleasant experience
Francisco R | First ImpressionsThank you very much for the great service you have provided. I always recommend Uhaul for service as well as storage.
Catherine S | Overall ExperienceGood customer service. Always able to help me w questions or service. Made moving a little less stressful!
Alyssa C | Overall ExperienceWhat a mess. The alarm went off when I open ed the door. My card did not work. And so on 👎👎👎👎👎👎👎👎👎👎
Charlotte L | First ImpressionsI wasn’t given clear instructions on how to enter the building so we set alarms off by mistake and they weren’t shut off right away. We were impressed that the facility had alarms, a covered loading dock, carts, cameras, drinking fountains and bathrooms! We were disappointed that there wasn’t an elevator or item lift for the upstairs units.
Jessica C | Online Move InWe were sent to the unit only to find a plastic tie holding it closed. When calling the Abington number, an out-of-state person finally answered and told me to go to the office. I was in the office for more than 5 minutes calling out for someone, but it was completely empty. I called again and got someone from Arizona, who said they must be helping someone elsewhere. I took a pair of scissors from the workstation and went to cut the tie. Also, the mattress cart was too small for our mattress (most are now more than 8 inches thick), and the loading area was literally a sheet of ice.
Alyssa P | First ImpressionsThe customer service was excellent and the place was clean and clearly well maintained. The reason for the 3 star rating is because we got a 10x10x8 unit and there is a big I-beam toward the back right of the unit making it impossible for us to organize the unit the way we intended and not giving us the full amount of space we are paying for.
Michaelia C | First ImpressionsI would rate this as "excellent" or "above average" if not for the fact that I was unable to confirm my reservation on Tuesday or Wednesday for my Thursday move-in. The two people I was able to connect with (by phone) just transferred me elsewhere; one also said she would have her manager call me since she couldn't find the reservation. The manager never called. There was no problem when I arrived with my movers yesterday, and the clerk was helpful and professional – but I had some extra anxiety over those two days that I didn't need in the midst of moving from one state to another.
Mary J | First ImpressionsAwesome service great facility
Gregg J | First ImpressionsWe have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.
jeanne c | First ImpressionsI was impressed as to how clean it was.
Timothy c | Online Move InWill rate more after using
William E | First ImpressionsFacility looks new and clean, access was easy.
Michael S | First ImpressionsLoved that there was a donation box there on the property...I have already recommended U-Haul to several people...
PAMELA Z | First ImpressionsVery very friendly and courteous!
carol w | First ImpressionsVery good
Carmen G | Overall ExperienceThe lady who checked me in was extremely helpful and didn’t try to sell me a bigger unit. She was so so nice and professional.
Kimberly L | First ImpressionsBest storage place and situation I've ever had. Thanks for running a smooth ship, Joe. Much appreciated.
Stephen P | Overall ExperienceMove in was great! I want to compliment you on the workers actually in the storage facility itself, they are very helpful and very pleasant!
Suzanne I | First ImpressionsEverything I needed for a short term storage, at a reasonable price. Thank you
Bruce C | Overall ExperienceVery clean and appears to be a safe place Front staff people were very friendly
Mary D | First ImpressionsVery helpful staff, manager especially
Trevor N | First ImpressionsJoe was extremely helpful funny nice. Place is spotless
Christine D | First ImpressionsMy experience during check out when I picked my items up from storage July 14, 2020 was awesome; however, when I checked in back in June 2020 it was horrible. The staff person, Sue, (I think) was rude, unhelpful and disrespectful. The worse customer service I've ever had. That is why I wouldn't recommend this site.
TARSHA B | Overall ExperienceJoe The manager very helpful and Fair . He’s also overall a nice, pleasant man to do business with!
Michael C | Overall ExperienceFantastic service and facility
ken t | First ImpressionsGreat facility
JEFFREY O | First ImpressionsThe woman at the counter was horrible. She took forever to even acknowledge that I was there at the counter even though there was no other customers in the store. When she did decide to ring me up she gave me wrong information about the storage unit. First, my access card didn't work, then she sent me to the wrong building, then when I got to the correct building she had given me the wrong storage unit number, then when I went back to her she tried to blame me instead just admitting that she made a mistake when she wrote the unit number. I had to go to the desk 4 times for help just to get into the unit. At that point I felt like she intentionally was misleading me. I will NEVER us this Uhaul again and I've already advised my friends not too. This was horrible
TARSHA B | First ImpressionsI greatly appreciate that I was always pleasantly and kindly helped by all staff. Leadership models a great attitude and I always felt safe. As an elderly woman, I was assisted with items to my car to save me time, etc. The units I rented were near loading area and had ne stairs. As I need, where elevators are limited. I have told several family and friends that your packing products and boxes are the BEST for many uses besides, obviously, moving or storage. U,haul and its commitment to moving g needs has made my challenging and potentially emotional season of selling and buying and relocating for a late in life big move a MUCH more enjoyable period. With gratitude, I applaud you all!
Roberta M | Overall ExperienceEverything went great. The staff is very helpful and very good mannered, always right there offering best advice and help.
Judith A | Overall ExperienceThey were good
Alexander C | Overall ExperienceThe staff was great an extremely helpful!
Derrick W | Overall ExperienceJD handled my transaction , he was excellent in all regards and very friendly, I think he was the manager but I’m not sure. Thank you Sir !
Dave C | First ImpressionsClean Facility and staff was very helpful especially JD .
mark s | Overall ExperienceThank you for your clean and excellent service. Very satisfied.
Alene M | Overall ExperienceWonderful manager and staff, clean and secure facility. What more can you ask for? I would definitely recommend this location to anyone needing storage space.
Jennifer G | Overall ExperienceStorage are a little pricey but its convenient and large enough . Also the drive up to your storage was a plus made it easy for us to unload the truck. Customer service is good as well.
lorette m | First ImpressionsEveryone was helpful.
Eileen S | Overall ExperienceVery easy operation, nice people
robert d | First ImpressionsVery clean & customer service was excellent. Would def recommend.
Michael R | Overall Experiencefantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck
Michael R | First ImpressionsThis is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.
Michael P | Overall ExperienceVery accomodating
Kevin L | Overall ExperienceNo complaints, excellent staff. The only reason I switched facilities was the cost of the unit.
Eugena S | Overall ExperienceThe staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.
Christine J | First ImpressionsI had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Thank you
JOHN I | Overall ExperienceFriendly and knowledgeable
Doris T | First ImpressionsJd was amazing. Super helpful answered all my questions
Julie G | First ImpressionsGreat service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.
Jennifer G | First ImpressionsI needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.
richard l | Overall ExperienceEasy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.
Liana B | First ImpressionsJD and Megan are AWESOME!!!!!
Stephen S | First ImpressionsAlways friendly and an awesome experience with the people from 872!!!
Mark L | First ImpressionsAll in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente
EVAN P | Overall ExperienceVery friendly, helpful and knowledgeable... I had called multiple times with “dumb questions” before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.
Laura H | First ImpressionsYes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!
Michael D | Overall ExperienceThe staff there are awesome
Joseph W | Overall ExperienceI would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍
JAMES C | First ImpressionsCouldn't ask for better.
ronald s | Overall ExperienceJD was super awesome!
Krystal P | First ImpressionsHighly recommend!!! Awesome staff!!!
Mark L | Overall ExperienceWe are very happy with the facility.
lance s | Overall ExperienceGreat professional service
Tim C | First ImpressionsStaff was great to work with friendly and helpful, would go back any time
Scott F | Overall ExperienceGreat Customer Service, very fast, friendly and convenient
jamie k | First ImpressionsJ D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful
donald b | First ImpressionsCustomer service man Jonathan, was very professional, and attentive.
ronald s | First ImpressionsNone
Alishia E | First ImpressionsThe gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.
Donna S | First ImpressionsGreat, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.
luiz p | First ImpressionsGreat facility.
John E | Overall ExperienceI had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.
Katie G | Overall ExperienceExcellent communication & helpful friendly service
elizabeth S | First ImpressionsShould have a military discount.
John E | First ImpressionsGreat place to go for storage the peaple that work there are pleasant and make things easy to get done
Greg K | Overall ExperienceJonathan was amazing.
Annemarie K | ReservationI would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.
Michael W | Overall ExperienceI could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !
Robin Q | ReservationVery helpfui
Edward D | ReservationGreat service!!!
Za T | Overall Experiencethat was an excellent service and will recommanded U Hall to my friends thanks!!!!
Frantz M | Overall ExperienceIncredibly friendly, helpful and accommodating staff!!!!!!!
Reed S | Overall ExperienceAbington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental
janice n | Overall Experiencecalled for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn’t ope
Martin R | Overall Experiencerented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty
john c | Overall ExperienceI rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!
MARK L | Overall ExperienceStaff complained about taking the trailer off the truck
Kevin C | ReservationGreat staff
Katie G | Overall ExperienceStaff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck
Kevin C | ReservationPlace is very secure and clean and Roy and his moving crew were excellent,I highly recommend them
William B | ReservationVery disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.
Patrick O | Overall ExperienceI used U boxes. The service was excellent.
Dianne M | Overall ExperienceI didn’t go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.
Paul W | Overall ExperienceDrove 40 min with my RV to get a spot which it can’t fit in.
Ben G | ReservationAlarm went off alot
Bruce B | Overall Experiencenone at this time
Richard C | Overall ExperienceEveryone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses. 👍😊
Celest H | Overall ExperienceStaffs are very helpful and coorparative and facility very clean and secured.
Arthur A | Overall ExperienceThe Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.
Jenna W | Overall ExperienceGreat storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn’t available elsewhere.
marguerite g | Overall ExperienceThought it was a bit pricey but that is the only negative. I recommend Abington uhaul.
Sean D | Overall ExperienceNo comment.
james a | Overall Experience