Customer Reviews for U-Haul Moving & Storage of Abington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Abington

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JEFFREY O.
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Customer did not leave a comment.

David D. | First Impressions |
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Customer did not leave a comment.

LEO M.
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Customer did not leave a comment.

Gregg J. | First Impressions |
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Awesome service great facility

Sean A.
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The nicest staff and reliable clean vehicles at this location.

jeanne c. | First Impressions |
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We have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.

Stephen B.
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Great people and great experience.

James F.
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Ensure the contactless barcodes work. They need to have several barcodes to scan. Outside or inside and the app didn't let me type in the barcode number either. Contactless experience was just not.

Timothy C. | Online Move In |
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I was impressed as to how clean it was.

MICHELLE T.
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For starters, call your customer back! Second, stop ripping us off! When you tell us it's going to be one price and then you change it! Unbelievable!!!

Lisa Q.
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Customer did not leave a comment.

FRANCIS M.
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Great service after major disappointment with local Budget Truck Rental. Despite having reservations for 3:30 pm pickup. Arrived there at 3:15 pm, they were already closed. Telephone representative advised there was nothing they could do. Thank you UHAUL for saving the day.

Robert P.
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Check under seats there was dog food all behind the seats everything else was clean though

KERRY C.
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Customer did not leave a comment.

William E P. | First Impressions |
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Will rate more after using

JAMES P.
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Made a resevation with a flat rate. Then they charge me for the miles even though i was told it was already factored in cost ne time and money to go round trip when i only needed to go one way. Was told t was 20 dollars cheaper and a flat rate to go round trip. Quotes 165. They chargeg me over a hundred dollars more all said and done. Will never recomend or bring buisness to uhaul again!!!!

AARON R.
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Customer did not leave a comment.

Jose F.
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1—-A

David D.
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Customer did not leave a comment.

Michael S. | First Impressions |
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Facility looks new and clean, access was easy.

Sean A.
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The friendliest staff work here. They are quick to get you into your rental too. This is my favorite U-Haul location in the south shore.

Shaniece T.
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Edward Mccarthy was helpful, professional, and polite. It was a pleasure working with him. Ten stars for him. 👍

Kevin E.
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Customer did not leave a comment.

Roy L.
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Customer did not leave a comment.

RICHARD C.
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Make sure live people to assist customers

PAMELA Z. | First Impressions |
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Loved that there was a donation box there on the property...I have already recommended U-Haul to several people...

BRIAN U.
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Customer did not leave a comment.

Brendan M.
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Customer did not leave a comment.

Patrick Y.
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Same excellent service

Gilbert C.
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Customer did not leave a comment.

Jalila A. | Overall Experience |
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Customer did not leave a comment.

JALILA A.
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Customer did not leave a comment.

Matthew H. | Overall Experience |
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Customer did not leave a comment.

Alfred B.
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I was disappointed because I thought we could do contactless pick up. I found out I needed to go in to get the keys. An employee found me roaming the parking lot because where to pick up the keys was not marked. He went in and came back out to give me my keys which at first made me more comfortable until he came out without wearing a mask. He could see that I was wearing a mask prior to giving them to me, so this disappointed me. He did try to stretch out his arm to give it to me, but it would have been easier if he wore a mask since we were not 6 feet apart. The truck was not ready. I had to sit and wait for the truck to defrost before we could leave. I felt as though I had to get the insurance or I would be charged for something I didn't do based on how it kept popping up when I did things and the wording. There was little to no gas in the truck. I was happy to be credited for the gas I put into the truck. The truck worked great! The ramp came in handy so we didn't have to go up and downstairs. Beth in the office was fantastic! My dad dropped the truck off for me so I was unable to check in on the app. She made sure everything was done for me and was so nice!

Jack W.
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Customer did not leave a comment.

Joanne H.
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Customer did not leave a comment.

Hitesh T.
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A little more flexibility in services and transparency would have helped. I had to call multiple times inorder to clarify things and coordinate pickup, delivery etc

JASON R.
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The young energetic black girl at the front desk was sweet polite And curious, she may as well been the manager and I overheard her saying that she just started working there. The manager was nowhere to be found even after calling him on his cell phone on his business card which I left at the front counter WITH a set of defective ratchet straps I bought the day before (I might as well have left $30 cash on the table) which I was trying to return and purchase two additional upgraded more expensive ones although I did not have the packaging so he told her over the phone he wouldn't do anything. I also pointed out a missing rivet on the U-Haul trailer when I returned it that keeps the landing gear attached to the trailer one big piece of equipment that if were to fall off on the highway would no doubt kill somebody.

Tony M. | First Impressions |
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Customer did not leave a comment.

carol w. | First Impressions |
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Very very friendly and courteous!

greame B.
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Customer service at the Abington location was excellent!

GARDY P.
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Customer did not leave a comment.

Daniel C. | First Impressions |
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Customer did not leave a comment.

DIANE A.
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Customer did not leave a comment.

Carmen G. | Overall Experience |
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Very good

Greg D.
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Customer did not leave a comment.

Nadine H.
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Wonderful experience.

RICHARD B.
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Manager was knowledgeable & friendly

William M.
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Improve the communication - you missed 3 dates to drop off and 3 dates to pick up - you made calls to tell me when you planned to drop off and pick up but NEVER called me to say you were not going to meet the dates YOU gave me.

ROBERT M.
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I did have to make a phone call to find out why I was being charged for $38. I got charged for gas even though I brought back the vehicle with more gas than I had when I took it that day. Perhaps people should be more careful when closing out the paperwork.

JOSEPH O.
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The gentleman who helped me was excellent. I hope you know that he is a great asset to your company. I hope you let him know that. He has a king of hearts on his arm I believe. Really really nice guy.

Alvaro D.
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Customer did not leave a comment.

Judson S.
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I tried to check in and pick up the truck using the smartphone ap, but it didn't work at all. It couldn't find my location so I went to the locker location and tried to scan, and then take pictures of the barcode for the location. Nothing worked. It was terrible!

Krista H.
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Customer did not leave a comment.

Stephanie M.
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Customer did not leave a comment.

Kimberly L. | First Impressions |
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The lady who checked me in was extremely helpful and didn’t try to sell me a bigger unit. She was so so nice and professional.

Barry B.
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The staff here is phenomenal! They are very kind, polite, and helpful.

TAVON R.
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My entire experience was great. There's always room for improvement, but I can't base it in abington

Diane S.
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Customer did not leave a comment.

Daniel J.
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Customer did not leave a comment.

RICHARD C.
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The employee that working in Abington have great customer service.

KATELYN S.
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The gas was low when we picked it up, it smelled like someone had just smoked 100 cigarettes in the driving area and we added a dolly to the rental and we never received one. When trying to call this location, no one picked up after being on hold for over half an hour. The only good part was the man at the front desk when we went to pick up the truck was a super funny and nice guy, not his fault the trucks condition was subpar.

Michael B.
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Very disappointed with Uhaul ....box promised 10/22.then 10/26....delivered an empty box from Ft Pierce....got correct box on 10/28......received a call from Uhaul later after box delivered and emptied saying my box was ready for delivery.....very poor tracking and organization at Fort Pierce FL location.....I would give Uhaul 0 stars for performance of contract........

ROBERT L.
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Nothing...just continue to provide the good service you have been known to provide.

GREGORY L.
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Staff was very friendly and helpful.

Jon H.
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Customer did not leave a comment.

JAMIL A.
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I did not have a good experience with the manager at this location . He tried to get me to pay extra day's rental. I will email the details of deceptive practice I clearly experienced at this location. I have used U-Haul for last 30 years and always had a good experience. The text message and email I was told I will receive did not come thru. At the time of return the person told me there was no email on record that she can see. So she entered my email and then I received the emails. Although Manager at the time of rental said I will receive email as there was an email already on record for me. I had to come back inside and wait again to get a hard copy.

Candice C.
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Customer did not leave a comment.

KENNETH R.
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Customer did not leave a comment.

THOMAS E.
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Customer did not leave a comment.

Eric O.
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fast and friendly

TODD L.
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Very helpful employee. Quick service. Knowledgeable.

Eric P.
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Customer did not leave a comment.

James C.
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Overall my experience was great once again with the Abington UHaul location. I definitely recommend this location to others in general Abington area.

John M.
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Customer did not leave a comment.

JOHN L.
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Customer did not leave a comment.

YURIY C.
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I have had to place the trailer by myself. The representative did not help at all.

JOSEPH B.
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Excellent customer service

KEVIN K.
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to reserve and prepay than to wait one hour in line only to be told unit was out on rental is unacceptable. but better yet sent to another facility to wait in line 45 minutes was a joke. you would better serve your customers by one agent in the office and the others working the yard by radio. waiting an hour with all the help out in the yard is not healthy for customer moral

GARY B.
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Easy check in and return....friendly front desk.

LINDA F.
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Very well run and efficient location.

Gregory A.
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Received a call from Uhaul after I trailered my bike one way from Massachusetts to Fort Wayne There was a clerical issue from the uhaul clerk in Massachusetts... She typed me up wrong ... The phone call drive m Uhaul was very professional and we resolved the issue easily... Nicely done... love Uhaul and will continue to use you regularly... Thank you Greg Askins

robert S.
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All good

Charles V.
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You couldn't do better! The staff was just great! Your facility was spacious and clean! It was a real pleasure doing business there!

Stephen P. | Overall Experience |
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Best storage place and situation I've ever had. Thanks for running a smooth ship, Joe. Much appreciated.

William F.
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Customer did not leave a comment.

Josephine T.
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Box didn't arrive when ordered and then after Abington "lost Ubox.... It took to call headquarter to locate it. It took few weeks more, to get it shipped.....Happily, Marc was really helpful.

Suzanne I. | First Impressions |
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Move in was great! I want to compliment you on the workers actually in the storage facility itself, they are very helpful and very pleasant!

BRIAN M.
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Happy with your service it's a step above excellence

Patricia T.
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Customer did not leave a comment.

Margaret K.
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Customer did not leave a comment.

Bruce C. | Overall Experience |
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Everything I needed for a short term storage, at a reasonable price. Thank you

Marisa M.
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Customer did not leave a comment.

Randolph A. | First Impressions |
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Customer did not leave a comment.

KEVIN S.
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Customer did not leave a comment.

JEFFREY H.
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Excellent service

Randolph A.
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Customer did not leave a comment.

Sergey G.
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Customer did not leave a comment.

William D.
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Customer did not leave a comment.

DAVID P.
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Keep up the good work they already do

Sean A.
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The manager and staff here are all very friendly and work quickly to get you through the rental process.

Juan U.
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not much, really

JUDY C.
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Buy trucks with power windows,mirrors and seats so it can be raised up for short people.

kenneth T.
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Customer did not leave a comment.

Sandy P.
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Hire and or staff more people. I waited for about 10 minutes trying to find someone that worked at the location in order to get my key and when I asked about the dolly I was asked to just grab one myself out of a shed filled with all kind of supplies. The barcode to scan for your location was super tiny and on a shed which should be updated since the description within the online check in, indicated it was a sign next to the shed. Quite frustrating. I've rented a lot of uhauls including three alone this year and this was definitely the worst experience of them all.

Taha S.
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Service representative was extremely helpful, location was well kept, and vehicle was in good condition. However, I was unable to check-in online which delayed the process of getting the rental vehicle.

mickey W.
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Customer did not leave a comment.

Clinton T.
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Communicate with each other. I was told because I had to pick up the truck at a further location that I would get a mileage adjustment had to call after told that isn't done but when I called I was given an adjustment

Keri F.
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I had the truck for 3 days. My contract was for 4. I got everything I needed to my new house and didn't need the 4 th day. I was told if I return the truck before noon they would not charge me for the 4th day since I only used 3. I returned between 11:15-1130. I got my receipt in my email and they marked the truck as arriving at 12:23 even after I told the lady working there who I returned the key to and that this truck is here a day early And I was told I would not be charged for the 4th day. So I received it on a Friday and returned on a Monday before noon. So the lady working there lied and typed it 1223 so they could get that extra day out of me even tho I returned it at 11:23

Joseph P.
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Customer did not leave a comment.

Matthew P.
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Customer did not leave a comment.

James C.
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The after hours mobile drop off was easy

Alan B.
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Customer did not leave a comment.

JAMES C.
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Customer did not leave a comment.

Peter C.
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Customer did not leave a comment.

janet P.
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Customer did not leave a comment.

Jesse C.
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I was very unimpressed with the overall management of this location. On the day I picked up the boxes, it was a Sunday, during the busiest moving weekend in New England and it was understaffed. To start, there was 1 employee there doing everything (and he was fantastic) and the second and only other additional help arrived at 10am. The line was long, the trucks weren't ready. I was there from 9am-11am to pick up a Ubox. This just doesn't seem like they had any concern regarding the customer.s

Robert B G.
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Unfortunately, my 4th UBox was misplaced but once it was located back in CA they shipped it to me. It did arrive fine and U-Haul did live up with their published Guarantee of $50/day payment for the # of days late. I was very pleased to find a nice credit refund on my credit card account. All in all, I would advise using U-Haul again! Very polite and the staff was always willing to help with my concerns.

Mary D. | First Impressions |
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Very clean and appears to be a safe place Front staff people were very friendly

kelly v. | First Impressions |
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Customer did not leave a comment.

Trevor N. | First Impressions |
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Very helpful staff, manager especially

Christine D. | First Impressions |
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Joe was extremely helpful funny nice. Place is spotless

Tarsha B. | Overall Experience |
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My experience during check out when I picked my items up from storage July 14, 2020 was awesome; however, when I checked in back in June 2020 it was horrible. The staff person, Sue, (I think) was rude, unhelpful and disrespectful. The worse customer service I've ever had. That is why I wouldn't recommend this site.

rafael S. | First Impressions |
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Customer did not leave a comment.

Michael C. | Overall Experience |
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Joe The manager very helpful and Fair . He’s also overall a nice, pleasant man to do business with!

Rosa u. | First Impressions |
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Customer did not leave a comment.

Diane C. | Overall Experience |
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Customer did not leave a comment.

Thomas M. | Overall Experience |
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Customer did not leave a comment.

Kim A. | Overall Experience |
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Customer did not leave a comment.

ken t. | First Impressions |
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Fantastic service and facility

JEFFREY O. | First Impressions |
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Great facility

Kristen V. | First Impressions |
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Customer did not leave a comment.

Tarsha B. | First Impressions |
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The woman at the counter was horrible. She took forever to even acknowledge that I was there at the counter even though there was no other customers in the store. When she did decide to ring me up she gave me wrong information about the storage unit. First, my access card didn't work, then she sent me to the wrong building, then when I got to the correct building she had given me the wrong storage unit number, then when I went back to her she tried to blame me instead just admitting that she made a mistake when she wrote the unit number. I had to go to the desk 4 times for help just to get into the unit. At that point I felt like she intentionally was misleading me. I will NEVER us this Uhaul again and I've already advised my friends not too. This was horrible

Maria D. | Overall Experience |
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Customer did not leave a comment.

Roberta M. | Overall Experience |
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I greatly appreciate that I was always pleasantly and kindly helped by all staff. Leadership models a great attitude and I always felt safe. As an elderly woman, I was assisted with items to my car to save me time, etc. The units I rented were near loading area and had ne stairs. As I need, where elevators are limited. I have told several family and friends that your packing products and boxes are the BEST for many uses besides, obviously, moving or storage. U,haul and its commitment to moving g needs has made my challenging and potentially emotional season of selling and buying and relocating for a late in life big move a MUCH more enjoyable period. With gratitude, I applaud you all!

Judith A. | Overall Experience |
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Everything went great. The staff is very helpful and very good mannered, always right there offering best advice and help.

Andrew D. | Overall Experience |
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Customer did not leave a comment.

alex c. | Overall Experience |
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They were good

Derrick W. | Overall Experience |
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The staff was great an extremely helpful!

Dave C. | First Impressions |
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JD handled my transaction , he was excellent in all regards and very friendly, I think he was the manager but I’m not sure. Thank you Sir !

mark s. | Overall Experience |
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Clean Facility and staff was very helpful especially JD .

Alene M. | Overall Experience |
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Thank you for your clean and excellent service. Very satisfied.

Jennifer G. | Overall Experience |
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Wonderful manager and staff, clean and secure facility. What more can you ask for? I would definitely recommend this location to anyone needing storage space.

lorette m. | First Impressions |
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Storage are a little pricey but its convenient and large enough . Also the drive up to your storage was a plus made it easy for us to unload the truck. Customer service is good as well.

Eileen S. | Overall Experience |
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Everyone was helpful.

robert d. | First Impressions |
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Very easy operation, nice people

Michael R. | Overall Experience |
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Very clean & customer service was excellent. Would def recommend.

Michael R. | First Impressions |
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fantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck

Michael P. | Overall Experience |
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This is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.

Kevin L. | Overall Experience |
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Very accomodating

Eugena S. | Overall Experience |
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No complaints, excellent staff. The only reason I switched facilities was the cost of the unit.

Christine J. | First Impressions |
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The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

JOHN I. | Overall Experience |
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I had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Thank you

Doris T. | First Impressions |
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Friendly and knowledgeable

Julie G. | First Impressions |
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Jd was amazing. Super helpful answered all my questions

Jennifer G. | First Impressions |
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Great service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.

richard l. | Overall Experience |
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I needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.

Liana B. | First Impressions |
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Easy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.

Stephen S. | First Impressions |
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JD and Megan are AWESOME!!!!!

Mark L. | First Impressions |
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Always friendly and an awesome experience with the people from 872!!!

EVAN P. | Overall Experience |
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All in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente

Laura H. | First Impressions |
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Very friendly, helpful and knowledgeable... I had called multiple times with “dumb questions” before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.

Michael D. | Overall Experience |
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Yes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!

Joseph W. | Overall Experience |
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The staff there are awesome

james c. | First Impressions |
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I would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍

ronald s. | Overall Experience |
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Couldn't ask for better.

Krystal P. | First Impressions |
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JD was super awesome!

Mark L. | Overall Experience |
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Highly recommend!!! Awesome staff!!!

lance s. | Overall Experience |
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We are very happy with the facility.

Tim C. | First Impressions |
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Great professional service

Scott F. | Overall Experience |
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Staff was great to work with friendly and helpful, would go back any time

jamie k. | First Impressions |
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Great Customer Service, very fast, friendly and convenient

sharon b. | First Impressions |
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J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

ronald s. | First Impressions |
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Customer service man Jonathan, was very professional, and attentive.

Alishia E. | First Impressions |
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None

Donna S. | First Impressions |
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The gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.

luiz p. | First Impressions |
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Great, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.

John E. | Overall Experience |
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Great facility.

Katie G. | Overall Experience |
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I had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.

elizabeth S. | First Impressions |
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Excellent communication & helpful friendly service

John E. | First Impressions |
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Should have a military discount.

Greg K. | Overall Experience |
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Great place to go for storage the peaple that work there are pleasant and make things easy to get done

Annemarie K. | Reservation |
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Jonathan was amazing.

Michael W. | Overall Experience |
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I would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.

Robin Q. | Reservation |
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I could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !

Edward D. | Reservation |
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Very helpfui

Za T. | Overall Experience |
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Great service!!!

Frantz M. | Overall Experience |
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that was an excellent service and will recommanded U Hall to my friends thanks!!!!

Reed S. | Overall Experience |
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Incredibly friendly, helpful and accommodating staff!!!!!!!

janice n. | Overall Experience |
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Abington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental

Martin R. | Overall Experience |
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called for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn’t ope

john c. | Overall Experience |
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rented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty

MARK L. | Overall Experience |
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I rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!

Kevin C. | Reservation |
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Staff complained about taking the trailer off the truck

Katie G. | Overall Experience |
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Great staff

Kevin C. | Reservation |
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Staff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck

William B. | Reservation |
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Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

Patrick O. | Overall Experience |
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Very disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.

Dianne M. | Overall Experience |
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I used U boxes. The service was excellent.

Paul W. | Overall Experience |
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I didn’t go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.

Ben G. | Reservation |
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Drove 40 min with my RV to get a spot which it can’t fit in.

Bruce B. | Overall Experience |
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Alarm went off alot

Richard C. | Overall Experience |
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none at this time

Celest H. | Overall Experience |
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Everyone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses. 👍😊

Arthur A. | Overall Experience |
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Staffs are very helpful and coorparative and facility very clean and secured.

Jenna W. | Overall Experience |
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The Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.

marguerite g. | Overall Experience |
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Great storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn’t available elsewhere.

Sean D. | Overall Experience |
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Thought it was a bit pricey but that is the only negative. I recommend Abington uhaul.

james a. | Overall Experience |
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No comment.

No reviews have been submitted for this location.

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