Customer Reviews for U-Haul Moving & Storage of Abington

2,530 reviews

403 Bedford St   Abington, MA 02351
(Lowe's Home Improvement across the street)

(339) 469-2970

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(339) 469-2970

403 Bedford St
Abington, MA 02351
(Lowe's Home Improvement across the street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff! Thank you!

Karen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Princeton G.  |  Overall Experience 
Rating:
3.0

The access cards were troublesome & the double check in & check out was confusing & at Times trying to find help wasn't easy

James K.  |  Overall Experience 
Rating:
1.0

You would not help me get into my unit 5 months ago but you will cut the lock to sell my stuff

Charlotte L.  |  Overall Experience 
Rating:
5.0

I only wish you had a facility near where we moved. We would definitely continue to use U-haul storage if it was available in Plymouth, Ma. Your prices are reasonable compare to competitors but your amenities far exceed them.

Joyce H.  |  Overall Experience 
Rating:
3.0

I was very disappointed that I did not receive a pro-rated refund for the days that I had already paid for when I cancelled my account.

ORIANNE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan r.  |  Overall Experience 
Rating:
5.0

I been a client for many years and never had a problem with renting storage-trucks. Staff is friendly and helpful. I will recommend U-Haul 100%.

doris V.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Nadia F.  |  First Impressions 
Rating:
4.0

My 11/25/21 move in experience was excellent! My attempted 11/24 experience was extremely frustrating! When I got to the unit I had previously reserved there was still a lock on it. Then I was told there were no other units that size; yet, that same night I was able to reserve a unit online and go in the next day and complete the move in process.

Sharon P.  |  First Impressions 
Rating:
5.0

Thank you!

Melice B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori O.  |  Overall Experience 
Rating:
5.0

All three of the employees including the manager went above and beyond to help me find the perfect size unit I needed. They all were very nice and professional..

Kimberly L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doreen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN B.  |  First Impressions 
Rating:
4.0

Not enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.

James M.  |  First Impressions 
Rating:
3.0

The facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experience

AMY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marva M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Breneley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra A.  |  First Impressions 
Rating:
3.0

The unit was locked and dirty but one of the employee did a good job cleaning it up

Helmer S.  |  Online Move In 
Rating:
5.0

Phil was extremely Accommodating and informative.

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra b.  |  First Impressions 
Rating:
3.0

The staff at the front wasn’t very friendly and I felt like I was bothering her. I had never secured a storage unit before so I wasn’t aware of the ins and outs and details of what comes into renting a place. I received bits and pieces of information and it was a bit frustrating. The manager was very helpful and I felt more comfortable asking him for help because he was more welcoming.

FRANCINE C.  |  First Impressions 
Rating:
5.0

Office staff was professional and respectful. I was pretty confused with the process before coming in but he was extremely patient and helpful.

Keryn B.  |  First Impressions 
Rating:
5.0

Everyone was so friendly and helpful. Was glad to see a cleaning person while I was there

Mary Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicolas M.  |  First Impressions 
Rating:
2.0

I have been a customer for over 2 years and pay automatically by credit card. My credit card got hacked and I brought over the new one which was added to my account, but old one was not deleted. Auto payment was declined on old card, so I was charged a late fee. Again, came to office and the desk staff deleted hacked card, it then accidentally deleted my account so had to set up a new one. I then paid for the month , but then got another late fee notice. In the meantime , every day I get 2 emails from you asking me to say why I left and how did I like being a new customer. Please train the staff to do a complete transaction when this occurs as this whole situation has left a bad taste in my mouth.

diane m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAIWO B.  |  Online Move In 
Rating:
3.0

Person behind the desk was not wearing a mask even though I was right up at the counter and the other employee wasn’t covering his nose. The maskless one was also walking around in the storage area with no mask. Not very considerate during a pandemic. I had never used storage here before and had to ask over and over how I got to the storage unit.

Brian C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Online Move In 
Rating:
4.0

I wasn’t given clear instructions on how to enter the building so we set alarms off by mistake and they weren’t shut off right away. We were impressed that the facility had alarms, a covered loading dock, carts, cameras, drinking fountains and bathrooms! We were disappointed that there wasn’t an elevator or item lift for the upstairs units.

Jessica C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

patricia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl L.  |  First Impressions 
Rating:
3.0

The customer service was excellent and the place was clean and clearly well maintained. The reason for the 3 star rating is because we got a 10x10x8 unit and there is a big I-beam toward the back right of the unit making it impossible for us to organize the unit the way we intended and not giving us the full amount of space we are paying for.

Michaelia C.  |  First Impressions 
Rating:
3.0

I would rate this as "excellent" or "above average" if not for the fact that I was unable to confirm my reservation on Tuesday or Wednesday for my Thursday move-in. The two people I was able to connect with (by phone) just transferred me elsewhere; one also said she would have her manager call me since she couldn't find the reservation. The manager never called. There was no problem when I arrived with my movers yesterday, and the clerk was helpful and professional – but I had some extra anxiety over those two days that I didn't need in the midst of moving from one state to another.

Mary Jo C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

We have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.

jeanne c.  |  First Impressions 
Rating:
5.0

I was impressed as to how clean it was.

Timothy C.  |  Online Move In 
Rating:
4.0

Will rate more after using

William E P.  |  First Impressions 
Rating:
5.0

Facility looks new and clean, access was easy.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randolph A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly v.  |  First Impressions 
Rating:
5.0

Very helpful staff, manager especially

Trevor N.  |  First Impressions 
Rating:
5.0

Joe was extremely helpful funny nice. Place is spotless

Christine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael S.  |  First Impressions 
Rating:
5.0

Great facility

JEFFREY O.  |  First Impressions 
Rating:
5.0

The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

Christine J.  |  First Impressions 
Rating:
5.0

J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

sharon b.  |  First Impressions 
Rating:
5.0

Very helpfui

Edward D.  |  Reservation 
Rating:
5.0

Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

William B.  |  Reservation 
No reviews have been submitted for this location.

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