Professional and knowledgeable staffGARY L.
Customer Reviews for U-Haul Moving & Storage of Ahwatukee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jerry was great! I had an issue with one of his staff members who over billed me and charged me for multiple units I didn’t even need! He gained my trust back and helped me get the unit I needed and refunded me the extra charges.Jessica B. | Overall Experience
Customer did not leave a comment.LANETTE L.
Customer did not leave a comment.KABUL S.
U-haul on Chandler blvd in the Ahwatukee area is a EXCELLENT place to go for your moving experience, the people are very friendly and helpful, the store was clean and everything was in place and available for my moving needs. Thank you U-haul for being such a wonderful help!marcia R.
Very helpful staffAdolfo O. | Overall Experience
Lynn and Jerry were always helpful and pleasant when I called to pay my bill. Now I’m moving to FL to be closer to family.Kathleen B. | Overall Experience
Customer did not leave a comment.Kandel P.
As a traveling project manager, have had the opportunity to use Uhaul in many cities. This location was by far the best including service. Thank you .Elenice A. | Overall Experience
Customer did not leave a comment.Des'Reon B.
I felt pressured into getting my storage I really did not need it until August or September but was told I should rent now this was in June so I would not lose out in getting the size I needed so I did … I never used the space in the 2 months I was paying for it .. So I felt like I wasted over $200 dollars worth of Rent . Other than that the service was good with the 3 different people I worked with only wish there was some kind of credit I could of had for the 2 months I paid towards a truck or something in the futureCoralea G. | Overall Experience
The young man that checked me in was a great help! He was very polite and got everything done nice and fast! It was a pleasure :)Leanne F. | First Impressions
Customer did not leave a comment.Demetrius A. | Overall Experience
Customer did not leave a comment.Swapnil B.
Customer did not leave a comment.DAVID S. | First Impressions
Way better customer service and the vans were working.Stephanie H.
Customer did not leave a comment.sara G.
Customer did not leave a comment.Ken B. | First Impressions
The Uhaul staff customer service was exceptional. They called after reviewing the order to clarify needs and were incredibly prompt and helpful.Sarah C.
Professional. Friendly. Cost efficientRANDILEIGH H.
Customer did not leave a comment.David C. | First Impressions
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Lauren F. | Overall Experience
No Improvement Necessarythomas P.
Customer did not leave a comment.fermin S.
Customer did not leave a comment.linda j. | Overall Experience
Great service. Friendly owners. Very helpful.James P. | Overall Experience
Thank you for being so friendly and kind. Much appreciated.Patrick D.
Friendly staf and was impressed by the cleanliness of the truck! Overall a great experience!!Mitchell S.
The gentleman who assisted me with my rental was kind and informative. This location is stellar.Elenice A. | First Impressions
Customer did not leave a comment.Jennifer J. | Overall Experience
I was confused by the verification process for online rental. The customer service team inside explained. Guess humans are still important for business.Jayme M.
Lynne is the best!!!! Love her personality very good hospitality and recognizing all your needs makes your move smooth and easy’ def recommended I have been to several uhual and this one is def the best!!!!Vanessa Z. | Overall Experience
Customer did not leave a comment.Karen G. | Overall Experience
Thats a hard question because this location with Jerry and Lynn was awesome. They helped me determine what my best choice was for the truck and packing materials. They were friendly and kept me informed. They called me the day before to verify I wanted my reservation. The truck ran great, Pickup and drop off were easy. Make the rest of your locations like this one would be my suggestion.Kim H.
Customer did not leave a comment.Rinetta F.
Customer did not leave a comment.Victoria D.
Jerry and Lynn are awesome! They are very patient and informative!DOREEN T.
Thier greatROBERT M.
Always nice and clean when I go to the facility. Friendly and courteous staff!Wendy M. | First Impressions
Knowledgeable staff, focused and worked to get me in and out efficiently. Wished there was a way to put a second driver on online.Glen B.
Customer did not leave a comment.Ferdinand V. | Overall Experience
Customer did not leave a comment.April T.
Customer service was very good!!RUSSELL WALTON B.
Overall a very nice storage place. I had two small units and my items were kept very well. I like that they had equipment for you to help move your items in or out of storage.April T. | Overall Experience
Customer did not leave a comment.Anthonette S.
Customer did not leave a comment.ELIZABETH B. | Overall Experience
Excellent customer serviceElizabeth B.
Fast and professionalleslie N.
Customer did not leave a comment.Fernando L.
Lynn is the BEST!!! She’s so sweet and easy going!!! Always makes my experience amazing!! Love the Ahwtukee location Jerry and Lynn are always welcoming and friendly!Vanessa Z. | First Impressions
Customer did not leave a comment.Patrick M. | Overall Experience
Customer did not leave a comment.Coralea G. | First Impressions
Excellent !!!!Catherine B. | Overall Experience
Customer did not leave a comment.MARK S.
Due to a messed up reservation for a 20' truck at the Chandler location, I had to quickly find the next location with a truck. This location had a 15' truck and they were very easy to work with to get us on our way.Michael S.
I came in and asked if I should do the online checkin or do it at the counter. Woman at the counter said it all worked the same, so trying to make things easier on her, I proceeded with online. After 10 minute of waiting to be approved, I asked the front desk if this is normal. Owner said I should only use online if there are closed, because it can go slow. This was contrary to what I was told by the lady behind the desk, who obviously does not want to help customers.Nicole J.
Don't know why I was charged twice. One payment was $39 and another was $49. I filled the gas tank up to half tank and it was clean when I dropped it off.latisha B.
Customer did not leave a comment.Rachael B.
This was the best u-haul experience I've had! I will be a repeat customer of uhaul moving and storage of Ahwatukee!Charles C.
Everything wasRick I.
Will use this location again.Larry T.
Customer did not leave a comment.ramona G.
Customer service was excellent. The vehicle met our needs very well.Larry T.
Customer did not leave a comment.Paulino H.
Customer did not leave a comment.richard Z.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.Doug D.
Everyone was friendly and helpful. Computer site was easy to use. Highly recommend this facility.Lynn S.
Easy pick up. Easy drop off. I tent a 10x10 here and am always happy with the service and communication.Calvin A.
Customer did not leave a comment.Jesus F.
Customer did not leave a comment.Cassandra S.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.ASHLEY C.
I never used any of the blankets they were still bundled in plastic wish I could of had a refund for them â€¦ but other than that great !!Coralea G.
Customer did not leave a comment.Ken K.
Customer did not leave a comment.BRUCE B.
This place is the best! I needed a storage move in on a Sunday at 630 pm. Everything was closed, but Uhaul was able to provide a contactless, over the internet move in. I am so grateful, Thank You.Lisa R. | Online Move In
Smooth and easyBrett D.
Customer did not leave a comment.ardeshir m. | Overall Experience
Jerry and Lynne are incredible I will always go to them for my uhaul needsMaureen R.
Customer did not leave a comment.Carolina J.
Customer did not leave a comment.MARK B. | Overall Experience
Customer did not leave a comment.Mary W. | Overall Experience
Customer did not leave a comment.Edward M.
They were perfect!Michael P.
They were awesome! Worked with me when I was a couple days late with my payment. It was great how they had carts near the units to use for free so it was easier to move stuff. I was very impressed.Stephanie W. | Overall Experience
Customer did not leave a comment.Ernie B.
So friendly and great customer service!!DOROTHY K.
Customer did not leave a comment.Robert H. | Online Move In
Great service. Great value.ron W.
Customer did not leave a comment.RANDALL B.
Customer did not leave a comment.MARTHA Y. | Overall Experience
Very friendly and helped me very promptly. Equipment worked great. Highly recommend!Anthony R.
Great location, nice owners, highly recommend.DIANE H. | Overall Experience
Customer did not leave a comment.Jay L.
Customer did not leave a comment.SPENCER R.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Ruben C. | Overall Experience
Customer did not leave a comment.Kimberly B.
Have stool there for short people to get into the 15' truck.THERESA R.
Customer did not leave a comment.Stacy S.
Customer did not leave a comment.George B. | Overall Experience
No fuss ... no muss! Jerry is about his business! I walked, in went through the check in process walked out. Grabbed the homies, moved my stuff a total of 36 miles (@$1.09 per mile.) two hours later (maybe 3) I returned the U-Haul to Jerry. Then received my receipt via email. Now I have to unpack all this crap all by myself!!! around $100🙌🏾Tanika S.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.CHRISTOPHER E.
The truck and service was solid but they are doing construction at this location and it took me awhile to find the service desk (no signs so I wandered around until I found it).MICHAEL C.
I love the new couple that run the location I'm at. They are super friendly and willing to help at a moments notice. Also love that they have a sense of humor. U currently have 3 storage units at this location if that tells you anything =) I keep coming back here!!!BEVERLEY M. | Online Move In
Great experience. Didn't miss a beat. Thank you!MARK T.
Customer did not leave a comment.ELIZABETH Z.
We had a great experience! I'd rent from this location again.James M.
Everyone at this location was exceptional above and beyond.Charlene F. | First Impressions
everything was great.DANNY D.
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.Samir R. | Overall Experience
Warn people ahead of time that when using the after-hours drop box there will be an additional fee if you don't go through the very time consuming process of going to the website on your phone, filling out all the info, and having to take multiple pictures of the vehicle at time of drop off.JANICE P.
Customer did not leave a comment.GREGORIO M.
Very efficient serviceDavid M.
Customer did not leave a comment.MAZEN A.
Customer did not leave a comment.Matthew W. | Online Move In
You do not need to improve anything. My experience with you was 2nd to none. Thanks for making my move easierMaureen R.
Customer did not leave a comment.christella P. | First Impressions
The owners of this uhaul location were extraordinary. Went above and beyond helping us with all our moving supplies.CRAIG M.
Customer did not leave a comment.LATRICE B.
Customer did not leave a comment.Francisco R.
They did a great job! Nothing to improve.PATRICK G.
Customer did not leave a comment.Cheryl S. | Overall Experience
The U-Haul facility and staff were excellent, and I would come back to this facility for future storage needs.Ronald S. | Overall Experience
Customer did not leave a comment.KATHLEEN L.
Customer did not leave a comment.Mohamad A.
U-Haul staff here are very helpful! Thank you!Robert B. | Overall Experience
Customer did not leave a comment.finn P.
excellent customer service and reasonable rates. Thanks so much!Michelle S.
You are great, keep it upJORGE C.
I highly recommend U-Haul Storage of Ahwatukee. The storage facility is very clean and the employees are very nice. I was in a hurry one day and forgot to lock my storage unit correctly. An employee from U-Haul called me to let me know it was unlocked and she would keep an eye on the unit until I got there. Unfortunately, I can't remember the young lady's name that called me. Again thank you!!! I had no issues with rodents or insects. It's the Best place to store your personal belongings!!!!!!LARETHA T. | Overall Experience
Customer did not leave a comment.GUSTAVO G.
Unfortunately on moving out my experience with renting a truck was not good.Bryan B. | Overall Experience
Customer did not leave a comment.BRENTON C.
System issue when renting online - selected 4229 E Chandler location for rental. Then checking my online account the night before the rental it shows my pick location to be the Pecos UHaul location on 32nd Street. WHY ??RUSSELL M.
I was instructed to return the truck with 3/4 tank. I returned it with the line just above 3/4. The check-in person said that because it was only at 3/4 I would have to pay $10 extra. I asked him to look again (he was at least 4 inches shorter than me so should have had a better angle to see it was above the 3/4 mark). He said to avoid the charge I had to go put more gas in. Rather than recognize me for the great customer I had been for years with the storage facility there, I was offered one of two choices to either pay $10 or go put more gas in the truck than I received it with. Eventually the manager waived the $10 but was very patronizing towards me for being unhappy with what was transpiring. I believe now that I cannot trust U-Haul and will seek alternative service providers in the future. Before today, I had always had appreciative service at that location and so I gave the location an excellent rating. But because of the way I was treated today, U-Haul has lost my future storage and truck rental business. And no referrals.BRYAN B.
The staff were extremely helpful and courteous every time I was there. I would highly recommend this facility.ANGELA W. | Overall Experience
Customer did not leave a comment.Aileen T. | Overall Experience
Excellent Staff. Lynn and her husband were very accommodating and treated us well. Cleanest and well maintained truck rental I've ever encountered.Russell M.
Someone stole my eating tray and replaced it with another one. I told management, but they said it would be impossible to enter my unit without a key. Surveillance cameras are there, so there should be no issues finding the guilty culprits. I have been with them since 2017. This issue destroyed my trust in them. I really felt violated; I wanted to file a police report.Marla V. | Overall Experience
Customer did not leave a comment.Marc W. | Overall Experience
Customer did not leave a comment.ADAM V.
Customer did not leave a comment.DEBORAH D.
Just keep doing what your doing. Dulce MÃ©ndez was great.DAMIAN H.
We were homeless after not being able to afford to renew our rent after my husband's surgeries and recent leg amputation and so it was a unseeded weight taken off of our already loaded down shoulders. Having this reasonably priced storage place available to us throughout one of the worse times of our lives from Sept 6 until. 10/21 was a blessing . And the service was always great ❤Laurita C. | Overall Experience
The lady who checked me out was just wonderful. She did everything that she could to please a long-time customer. A+ service.Arthur L.
Super convenient, easy and a friendly helpful staff and the reason why I chose this facility a 2nd time for my storage needs =*)BEVERLEY M. | Online Move In
Door could be better sealed to keep dust out.Donald R. | Overall Experience
Customer did not leave a comment.Sylvia M. | Overall Experience
Great facility excellent stafflawrence s. | Overall Experience
Customer did not leave a comment.KELLY D. | Overall Experience
The General Lynn was so patient and pleasant assisting me with check in. She took the time to show me the original storage unit. Which was much smaller than I needed. She then helped me with getting a new size and checked me out herself. Thank you for going above and beyond!CHAVONIQUE P. | First Impressions
The person was so helpful and patient.Salatha T. | First Impressions
Staff closed out my unit hassle free. This was a very convenient experience. Thank you so much.EDITH B. | Overall Experience
The management and staff were always available for me in meeting my needs. Moving and storing all your personas is alot of hard work and costly. But I would say it was the customer service that they provided made a nightmare into a win-win. For that reason I give this Uhaul Stotage location the highest 5 Star Rating, for think outside the box and saving all my personal belongings. A S p.o special thank you from ty he bottom of my heart to Lynn and Jerry for reinforcing the U'Haul image as the leader in moving and storage and would only recommend U Haul Storage to anyone looking for storage. And as a foot note to future customer moving and storing personal belongings is to downsize and only move the items that can't be replaced and you only need about 40% of space you'll n.eedCharles H. | Overall Experience
Your employees stole forty thousands dollars of personal belongings from my unit .your organization claims they lost security tapes even though they were requested multiple times within 2 week window. Your org claims your not responsible for someone elses bad acts which begs the question why suggest its a secure facility with video your employee s present themselves in unprofessional mannerrobert k. | Overall Experience
Although very busy, all the staff were friendly, patient and helpful.joe p. | First Impressions
Customer did not leave a comment.PAT K. | First Impressions
The location was completely great. With U-Haul as a whole, I was pretty disappointed that I made a reservation for a smaller unit (to downgrade my current two) then they changed their policies where reservations aren't taken and I just have to hope that it was there when I get there BUT they'll keep my information... So in summary they don't take reservations anymore. When I'm planning on coming from a different state (UT) to AZ to bring my belongings back to my new home (UT) and may not be able to take all of it with me at this time, I was put in a situation where I leave my last bit of belongings behind to throw out, or continue to pay for a huge unit (biggest I believe) that isn't necessary anymore (and someone else could certainly use) when I could have downgraded to the smallest unit for cost and space efficiency... Which I feel disappointed in that decision forcing me to pay for a unit I don't really need or lose my things. I chose to take those things elsewhere that I know I had a spot reserved when I got there. Plans to move different states are stressful enough without a reservation being pulled out from under me within 3 days of me getting there, when I called well weeks in advance to plan for the whole TWO days I had to get my belongings settled. I've been loyal to U-Haul for a while and was just really disappointed in that change for such a big plan that caused unneeded stress and is a pretty big factor in who I choose to store my items with.Tiffanie j. | Overall Experience
Customer did not leave a comment.Alex A. | Overall Experience
Customer did not leave a comment.tiffany m. | First Impressions
Clean facility, easy access, helpful friendly staff. Temperature controlled storage area, important in Phoenix.CHRISTOPHER M. | Overall Experience
Great friendly staff.tina m. | Overall Experience
The only thing I would recommend is some source of light in the unit itself especially the indoor units. Sometimes I had to use the light on my phone to see. Otherwise everything was great.Abed M. | Overall Experience
I had a wonderful experience, friendly staff, very professional, and my needs were met in a timely manor! Thxs to all who helped me with my needsAlohna A. | Overall Experience
Customer did not leave a comment.Heath Y. | Overall Experience
Customer did not leave a comment.cindy k. | First Impressions
The man who helped me behind the counter was extremely knowledgeable and very helpful. Friendly.Beverley M. | First Impressions
Customer did not leave a comment.Russell A. | Overall Experience
Customer did not leave a comment.DOUGLAS V. | Overall Experience
I was happy with my experience due to always having all of my questions answered quickly, as well as your very knowledgeable & friendly staff! Great experience! The only reason I closed out my unit was because I needed my furniture for my new house!LISA S. | Overall Experience
The customer service is friendly, professional service is the best I have ever experienced, I have rented other storage facilities & this Has been my best experience,!!Elizabeth V. | First Impressions
Customer did not leave a comment.Devon L. | First Impressions
I have been using this particular U-Haul location for years and will continue to. The service provided here is impeccable!REONNA L. | Overall Experience
All of the employees were good listener, explained every question I had in a very perfessional manner. Thankyou!!!! its the best kept place. the Uhaul team are awesome!!!!! Pleasant to work with ❤️🙏🏽, keep up the good work!!! Kevin & Donavin & Jenna Buck Made me feel safe & protected. LizMatthew D. | Overall Experience
Customer did not leave a comment.ROBERTA S. | Overall Experience
Customer did not leave a comment.Anthony C. | Overall Experience
Anything I needed, they always were there for me and ready to help. You can't beat the value for the service given.Kim D. | Overall Experience
Great customer serviceWalter M. | Overall Experience
There was a problem with my reservation. My unit was accidentally released but was rectified quickly. Your team at this location has been very helpful and friendly.Angela H. | First Impressions
Customer did not leave a comment.Stephanie W. | First Impressions
Customer did not leave a comment.Wendy T. | First Impressions
Too expensive- service lacked care concern- customer service not on same page as locations. When they screw up, they take no care in rectifying it. The customer isn't number one and they are extremely more expensive than the competition who repuitnoey have better service and a better price. Go elsewhere of you can.JOHN S. | Overall Experience
The manager Kevin is one the rudest individual I’ve ever met.. Horrible personLACINE D. | Overall Experience
Customer did not leave a comment.Maria H. | Overall Experience
A positive experience for a first time customer of such a service overall I would recommend your company. Thank youRamon G. | Overall Experience
Customer did not leave a comment.Bill C. | Overall Experience
Jenna and Donovan were both very helpful during my move in process. I had some issues unrelated to uHaul and they helped make things stress free. Jenna assisted my son on move in day (in light of my absence) and he said she was wonderful! Thanks to both of them.Anita S. | First Impressions
I truly appreciated the staff they always made me feel welcome and each individual was always helpful and view friendly and caringJenae R. | Overall Experience
Staff very helpfulAnn A. | First Impressions
I rented a 5x5 climate controlled storage unit 34 with the first month free. Immediately after renting the unit I found out that there was no separation between my unit 34 and the adjoining unit 33 and I had an immediate need to move in. Since it was the mistake of Uhaul that they rented unit 34 when there was no separation between 33 and 34, I was offered both units for the price of one 5x5 unit for as long as I hold the units. I was informed by the employee of this uhaul location who worked on my rental that he has made a remark on the above in my rental agreement file in the system. But I got an email from Jenna Buck on April 12th that I will be charged for two 5x5 units disregarding the above facts on what happened on the day I rented the storage unit. This is a poor customer experience and unreliable service. I request you to correct this.MOHAMED S. | First Impressions
Excellent service! I had a reservation issue and they took care of it for me. Thank you!JOHN S. | First Impressions
Everyone was so helpful and nice. Pleasure doing business with them.Janie F. | Overall Experience
Customer did not leave a comment.RANDEE S. | Overall Experience
There were a few hiccups along the way, but in the end everything turned out okey. Thankfully i learned from my experience moving in, and the unloading of a ubox, it is best to confirm in person. So Maybe better communication from the online reservation could be helpful. But i also know there are a lot of pieces that have to fit together, so over all it was a good experience!sherie h. | Overall Experience
Customer did not leave a comment.Cheryl S. | First Impressions
Customer did not leave a comment.DAVID R. | Overall Experience