Everyone was so helpful and nice. Pleasure doing business with them.Janie F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Ahwatukee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RANDEE S. | Overall Experience
Everything was better than I had hoped forTHOMAS M.
I did not get her name, but the woman that helped me last Saturday was awesome.Kathleen L.
Customer did not leave a comment.LAWRENCE CHARLES B.
There were a few hiccups along the way, but in the end everything turned out okey. Thankfully i learned from my experience moving in, and the unloading of a ubox, it is best to confirm in person. So Maybe better communication from the online reservation could be helpful. But i also know there are a lot of pieces that have to fit together, so over all it was a good experience!sherie h. | Overall Experience
Customer did not leave a comment.JEFFREY K.
Customer did not leave a comment.Cheryl S. | First Impressions
Jenna and Donavan were amazing and the process was seamless.LUZ M.
Customer did not leave a comment.Kevin U.
Customer did not leave a comment.Donne G.
I hated the online picture taking of odometer,my phone couldn't take a clear picture, the page wouldn't move on, I was delivering the truck 1/2 hour early, I was almost in tears and had to call uhaul at night to get it resolved I was so tired. I tried to do it for a half hour!LORRAINE K.
Customer did not leave a comment.JUNGHI L.
My experience with uhaul was bad this rental.RICHARD T.
Customer did not leave a comment.DAVID R. | Overall Experience
Customer did not leave a comment.BARBARA F.
Customer did not leave a comment.James B. | Overall Experience
Jenna was so helpful when I came into look at storage options she provided me with the best storage for my needs and also arranged for a truck to be rented to make moving easier. Throughout my time here I can say that is really was a great experience. Jenna and Emily were always kind, knowledgeable and even returned my phone call when they were out walking the property. I would definitely recommend this storage to anyone looking for a safe secure unit it and absolutely amazing customer service.Kylee N. | Overall Experience
Great service and very friendly and helpful.John M. | Overall Experience
No issues with these wonderful people whatsoever Easy access storage unit was clean and a good size for the price.Katie P. | Overall Experience
Customer did not leave a comment.STEVE E. | First Impressions
This move was particularly stressful and upsetting for me. But the staff I encountered at U haul storage while loading my items into the facility made it a bit easier and set my mind at ease knowing my belongings would be safe and sound in a clean, secure building. The staff treated me with understanding and compassion and I would recommend this place to anyone who needs to utilize storage.Carol M. | First Impressions
Everything was great!MICHAEL R.
Customer did not leave a comment.Amit M.
Customer did not leave a comment.DOUGLAS V. | First Impressions
Customer did not leave a comment.JESSICA H.
Hi, Double charge..I looked at my bank account and there is a charge for 111.00 which is what my contract stated, but I also have a pending charge of $59 and some change posting on my account. I need that extra charge to be removed. Thank you!SEAN H.
Customer did not leave a comment.Mays company R. | Overall Experience
Please vacuum the beds of the vans. I got 3 splinters of something that I couldn't even see...which leads me to believe it may have been fiberglass or something. Next time I should wear gloves before putting my hands down on the rubber liner of the vans.JAMES F.
Customer did not leave a comment.Jeremiah R. | Overall Experience
Customer did not leave a comment.David T.
Great customer service and truck was a very nice ride, very easy to handle. Staff was very efficient, friendly and very helpful. Will rent from again:) thxLEANN C.
Helped check-in by such a friendly guys - thank you for a great experience! Our new go-to U-haul location!Jort R.
Jenna was very knowledgeable and efficient. Very pleasant to work with.John M. | First Impressions
Customer did not leave a comment.HEIDI M.
Hank was amazingly friendly and helpful.DIEGO D. | Overall Experience
We ended our storage on the 7th of January & we were helped through the process in the office by the nicest lady. She was so friendly I wish I remembered her name. So nice to deal with a pleasant person. Thank youMarybeth G. | Overall Experience
Everyone every time we’re outstanding I had some difficulty with the virus and other medically unable to work for a while and I was very happy that they gave me a great deal would recommend u haul to everyone thank you 🙏jon w. | Overall Experience
Customer did not leave a comment.David G. | Overall Experience
Great people with great service!David G. | First Impressions
Customer did not leave a comment.Harding E.
Customer did not leave a comment.DeAnna P. | First Impressions
Customer did not leave a comment.GLENN K.
This was the most easiest , quickest , & friendly. I will be back to rent for another move in a couple of weeks.MONICA S.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.James S. | First Impressions
Customer did not leave a comment.Amaya M.
The only hitch was that I spoke to a man when I removed my stuff and he said he would take care of it and he didn’tLORI H. | Overall Experience
I was sincerely surprised how friendly and helpful the staff in the Ahwatukee storage facility was. Amazing, the solve all my problems, including some that I was thinking that were not possible. I moved a truck with furniture to a temporal storage and they talked with the truck rental to tell them that I was going to keep the blankets for some days more, solving my problem of protection of the furniture. When I arrived after 3 days driving the truck... I found that the previous person renting my storage did not removed the lock, they quickly find to me an alternative solution that worked perfectly for me. They helped me to remove and reinstall the car carrier in the truck... etc, etc.. I was absolutely surprised about all that. I will absolutely recommend to use this facility! THANKS!DIEGO D. | First Impressions
Customer did not leave a comment.Ray F. | Overall Experience
Customer did not leave a comment.Ray F.
Awesome resource for movers and storage . Highest recommendation.DJ W. | First Impressions
Customer did not leave a comment.James C. | Online Move In
Customer did not leave a comment.Catherine B. | First Impressions
Hank is the absolute best!! He made sure I was checked in - my code worked and continually making sure I was having the best experience during this crazy time. 5+ Stars for HankKatherine N. | Overall Experience
Customer did not leave a comment.Anneka O. | Overall Experience
Customer did not leave a comment.Fred F. | Overall Experience
Customer did not leave a comment.Scott P. | Overall Experience
Excellent serviceGeorge B. | First Impressions
I did not rent a unit.Carol A. | Overall Experience
Great, efficient service; Thank you!Michael D. | First Impressions
Customer did not leave a comment.Anneka O. | First Impressions
I would rate staff as excellent. The place was clean and mostly was fantastic. They had convenient dolly’s to assist with the moving which was much appreciated. The storage was clean and they even had pest control boxes in the unit. The only issue I had was that I had paid for 24 hour access but did not have it and drove over 40 min with a load to put in storage and couldn’t get in. We finally learned the day I was moving out that apparently someone else had the same code as me so that was impacting my key code access. I called U-Haul Customer service that night and they informed me only the manager on site can adjust access but they were already closed so they were not able to assist me. They really need to have someone available 24/7 that has the ability to fix such issues because this really did cause quite an inconvenience for me. Also, they should have some check and balance in place so the same access code can’t be picked and so my situation wouldn’t happen to anyone else. This seems to be more a U-Haul problem vs the local staff problem. The local staff was fantastic, helpful, and very friendly.Sheron H. | Overall Experience
Best aroundGAGE R. | Overall Experience
All was great! Arrived with no reservation and was out the door in 15 minutes.DAVID H.
Nothing,everything was great!Reginald H.
Customer did not leave a comment.terri N.
Customer did not leave a comment.Ola M. | Overall Experience
Customer did not leave a comment.Zakila J. | Overall Experience
Customer did not leave a comment.Sarah S.
Jenna was great.NEAL B.
Customer did not leave a comment.RENA O. | First Impressions
Nice place to store your stuff ,The people are nice and friendly .Hanoch V. | Overall Experience
Thank you for theoverall superior customer service !Pete R.
Very helpful and knowledgeable and professional. Would definitely return when and if needed.anita j. | Overall Experience
Customer did not leave a comment.james h. | Overall Experience
Both ladies who helped me did a great job. I appreciate the lady in the end who came out with me to do a quick walk around the van to make sure it was in good shape. I know I'm being paranoid but I just like to make sure everything is in order. Thank you.ADAM O.
Nothing. Everyone who works there is great!JENNIFER L.
Jenna Buck is AMAZING at the ahwatukee location -- so is HANK! I feel very grateful!NOSHIN R. | Overall Experience
Customer did not leave a comment.Orlando M. | First Impressions
Excellent customer service. Renting a cargo van was a pleasure. Thank youSTEVEN S.
Henry , was extremely helpful and professional. He is a great representative for UHAUL Give him a great holiday bonus...Robert K. | First Impressions
Everytime I've used uhaul the experience was always exceptional! The staff is friendly, professional, and I'm always taken care of in a timely manor.Alohna A. | First Impressions
Customer did not leave a comment.Laura E.
I have used this location several times prior - the staff was excellent and very nice BUT the truck I rented was awful and should be taken out of service. I could not move the seat forward and had to seat forward in the seat which causes unsafe driving. It cleaned with a Clorox wipe and the steering wheel and seat were filthy filthy dirty. The viser was broken and hanging The doors do not shut well unless you slam extremely hard the outside of the truck and windows were very dirty. In the environment where people can get sick â€” this truck is a lawsuit waiting to happen for uhaul. I went 32 miles and had to add back 2 gal of fuel. It's a gas hog â€” it rattles so bad you can't hear anything else when driving - this truck is a car accident waiting to happen. A total liability. I have previously always rented much newer well maintained vehicles at this center. I dropped the vehicle back after just a few hours very disappointed and left feeling like I deserve some of my money back ðŸ˜. Dsanchez37@cox.netDIANE S.
From the time i first called to dropping the truck off, everyone was so friendly!! I spoke with Emily on the phone a few times and she was awesome!! Then checking the truck out, Hank or Henry (can't remember exactly) went above and beyond to accommodate us! He was very happy and very friendly, which made moving in Arizona heat, mid day a lot less miserable! He was informative and seemed very knowledgeable about everything we asked. He was great. Service was still great All the way to the time we checked the truck in. The girl at the front desk (24hrs later) was extremely proficient, super nice and made check in a breeze!Sarah M.
Customer did not leave a comment.SUZAN T.
The Ahwatukee Uhaul on Chandler Blvd has always had pleasant courteous employees that are extremely helpful.Francine L. | First Impressions
Customer did not leave a comment.Salvatore C.
Customer did not leave a comment.LAWRENCE T.
Excellent customer service!CHARLEY S. | Overall Experience
Hank was very helpful and fast.Joseph L.
Your staff is very friendly and helpful.Rob B. | First Impressions
The location was great. I do however have a problem the advertised pricing of their trucks and mileage during reservation. I will not choose uhaul again as a result.Stephanie P.
Customer did not leave a comment.brant w. | Overall Experience
All the workers are very friendly. Move in was very pleasant. Will be there for awhile.Richard B. | First Impressions
Customer did not leave a comment.TERRY H.
Nothing. Top notch customer service.Dyllan S.
I do not see anything to improve.Gina J.
Everyone was super nice. Process was efficient.TROY S.
Could not have been an easier experience. Great service. Thank you!NICOLE J.
Very friendly and helpful. Will return with all my moving needsBrett D.
Very easy to do business. I made my reservation online, super easy.Francisco O. | Overall Experience
The staff was very helpful and kind as well as very professional.Gordon B. | Overall Experience
Good place to have a storage.JUDY K. | First Impressions
The online system did not work well. I have had not so good experience with U-haul customer service in the past, but U-haul in Ahwatukee had good customer service. The lady took care of me when I had problems with online access. Then when I returned truck, site was not working.Benjamin T.
Customer did not leave a comment.frances M.
Outstanding service and will definitely recommend to others !Christopher R. | First Impressions
Customer did not leave a comment.Jorge A. | Online Move In
Customer did not leave a comment.GARY S.
If I get Covid you fail all ratings. The air flow in your office is screwed and the drop shields are vibrating wild. No covid protection there.Wayne J. | First Impressions
The owners/operators are amazing! I highly recommend this facility to anyone. They're fantastic, individually and the business as a whole. They personally contacted me to inform me about the road construction which- truly affects limiting the route to the establishment. The truck was very well maintained, and thoroughly cleaned for COVID standards. I genuinely enjoyed working with the owners and I will use them in the future should the need arise, without hesitation.Rebecca L. | Online Move In
You guys made it easy. But I need a larger space, can I swap my current one for a 10x8x10?? I'll just call in the morning. Thank you, PatPatrick F. | First Impressions
Thank you for making a stressful situation effortless and easy. Love you guys.Pepper H. | First Impressions
Customer did not leave a comment.Kevin C.
I have had very good experiences with U-Haul. I will be using them several times more this year.Robert D. | First Impressions
My experience yesterday was not satisfactory. I was unable to un load my unbox into a unit and am now having to wait until monday for another manager to come and move the box so it can be unloaded. The person that first helped me, it was his last day and you could tell he did not want to be of any assistance. Every one else i spoke with including jenna who was learning the new location was helpful and i am sure this will get resolvedsherie h. | First Impressions
Customer service was on point. Very friendly and courteous. Quick to get me in and out. One of my best experiences so far. I don't remember the gentleman's name who helped me, but he has a cool tattoo on his forearm. You better make sure you keep this guy around.MARK K.
The location was not flexible at all to provide some type of refunding when I had cleared out the facility on Sat June 28th not realizing that the auto payment for July was processing on June 25th. I could not move everything on in middle of the week. I will not recommend this location for this very reason. Otherwise, the space itself was good. I had been there a few years with no payment issues and there was no willingness to accommodate this single request. I contact location management, call customer service, and spoke with customer service manager. No one was willing to be accommodating for a reasonable request. That’s not acceptable customer service.MORRIS D. | Overall Experience
Customer did not leave a comment.Tim C. | First Impressions
The guy that ran the was amazing. Great customer serviceVINCENT G.
Stephen Owens gave us exceptional service!ADEMIRA P.
I forget the gentleman's name that helped me but he had phenomenal customer service! Great attitude, very friendly and helpful. I will definitely use this location again for the service alone.SUHAIB Z.
Upon returning the van, there was no parking spots. Had to wait for 20 minutes to get the service rep to come out and accept the vehicle. Please have a designated drop off spot, so the customers can drop off the vehicle there. If it was after hours, I did not know what to do.Nader S.
Rented a small box truck. It would have been nic if it had a built-in ramp like some of your larger ones do.Terrance M.
The gentlemen that helped me was wonderful!Randi W.
Customer did not leave a comment.David P.
Excellent customer service at LocationJennifer L. | Online Move In
Your staff was very nice and helpfulLAUREL L.
This storage facility met our needs well. Convenient to home and climate controlled. Would use this location again if needed as this was already our 2nd or 3rd time using this location.TOM S. | Overall Experience
Customer did not leave a comment.AMIR MASSOUD A.
You advertise your truck rental for 19.99 plus $1 dollar per mile. I had the truck for 2 1/2 hours, I was charged $71... absolutely ridiculous... and false advertising. I will never use Uhaul again.JULIE W.
Customer service was fantastic! He was very nice and helpful. I'm sorry I don't remember his name.Jennifer L. | First Impressions
Customer did not leave a comment.JACORE B.
Customer did not leave a comment.Andrea B.
Very nice people. Friendly.Mark S.
Check out and check in, very efficient.Charles B.
one of few places services was or should say "direct& simple" non of this referring to someone then some sone way it should beAnthony R.
very friendly staff, easy access to storage unit. An excellent experience uhaul! Thanks again.John O. | First Impressions
Dominica was very friendly, helpful and knowledgeable. Did s great job referring a crew to Addis with unloading the truck.David M. | First Impressions
Very easy process.DeAnna P. | First Impressions
Great staff, helpful beyond expectations!JOHN S. | Overall Experience
Customer did not leave a comment.Manuel J A.
Convenient location for storage and the staff at Ahwatukee Uhaul are absolutely wonderful!Joe Ann L. | Overall Experience
Customer did not leave a comment.SALTHANIEL H.
Customer did not leave a comment.Stephanie O.
Customer did not leave a comment.Beverly Y.
Customer did not leave a comment.Larky H.
Great customer service and van was clean and ready when I arrived for pick upCarmen M.
I loved working with the staff over the last two years and will have nothing but good things to say about their help and service!Joseph M. | Overall Experience
The young man who checked out and then checked the truck back in was very helpful and friendly. Excellent empolyee!Susan W.
Both members of your personnel were extremely pleasant and helpful.Kelly L.
Customer did not leave a comment.michael Z.
Customer did not leave a comment.Ferdinand V. | First Impressions
Customer did not leave a comment.David W. | Overall Experience
Customer did not leave a comment.Kathy S. | Overall Experience
Check in/out staff was excellent and truck was surprisingly cleaner than most uhauls I've usedJerrin W.
Customer did not leave a comment.DAVID R. | First Impressions
Customer did not leave a comment.Amando A.
Need no improvement personal was very helpfulTracy H.
It went very smoothlyJames B.
Good customer serviceAndy H.
Customer did not leave a comment.Darrius B. | Overall Experience
Great customer service and smooth transaction from the start to returning the truck.Mark B.
Customer did not leave a comment.Chamitria H.
Customer did not leave a comment.Erica G.
$90 for the 3 hours I used the truck and dolly is pretty stupid. Other than that the employees are awesome.Marc A.
Customer did not leave a comment.Bradley M.
The staff in this location is awesome!!! Thank you so much! It has been an awesome experience moving with U haulAnjara A.
Customer did not leave a comment.JAMIE C. | Overall Experience
Dominica did a fabulous job!Thomas S.
The young man helped me so much. Great customer service!!!abbie A.
Customer did not leave a comment.Il D.
-Juan R. | Overall Experience
Both the check out and check in agents were amazing. Great guys, understanding and very helpful.Robert G.
Overall great easiest experience that we have dealt with by far!Jessica C. | Overall Experience
Customer did not leave a comment.GARY S.
I have moved 9 times in the past 3 years. This location and staff were the kindest, friendliest, most professional team I have ever come across. Amazing.Amelia T.
Great serviceMsfarra H.
Customer did not leave a comment.Dean A.
Customer did not leave a comment.Casey S.
Customer did not leave a comment.Michael R.
Everything was great, thank you for the help.MATT H. | Overall Experience
Taking care of all my moving needs. Provided the correct storage size unit for my needs. Informed me of all my options.Bill C. | First Impressions
Thank you!Michelle F. | Overall Experience
The manager (Dominica?) was extremely knowledgeable and helpful with storage and the trailer hook up. She went over/beyond making a stressful situation smooth and problem free. Thank-you!!Jennifer S. | Overall Experience
Good place, good hours good staffNoel D. | Overall Experience
Only complaint really is The climate controlled units are supposed to below 85, it was right at 85 the past few months which made it a bit stagnent, and a little warm but overall the experience was okKristina Y. | Overall Experience
Great office staff. All ways willing to helpDarnell L. | Overall Experience
Great facility with convenient hoursRONALD D. | Overall Experience
I didnt feel rushed and all questions were answeredMike T. | First Impressions
This store is the best ! Awesome customer service and extremely helpful.lisa c. | First Impressions
No hassles, only needed for a month and it was a smooth transaction. Great staff.Adrianne M. | Overall Experience
Great customer service! Friendly staff.David G. | Overall Experience
Amazing customer service from from office Don’t remember the 2 lady’s name but amazing serviceabraham c. | Overall Experience
they are so nice!!!!natalie b. | First Impressions
Very accommodating and helpful all the timeElba C. | Overall Experience
I wish all businesses had employees like yours.John N. | Overall Experience
The managers were great... Very helpful. They made sure we had everything we needed including plenty of water to drink. After 2 years, our belongings were just like the day we put them there.richard b. | Overall Experience
No commentHeather S. | Overall Experience
Everyone was polite,courteous, &. Efficient. Facility neatest. Cleanest,of any U Haul location I have patronized. Keith PetersonKeith P. | First Impressions
The staff was very helpful and accommodating. I had some issues with the amount of things I needed to store. And they were very helpful in finding a solution.Martin G. | First Impressions
Dominica was amazing !!! That’s all that need to be saidMark Anthony B. | First Impressions
Great service Quick and easyRussell Y. | First Impressions
Delightful owners. Friendly and competent.jim g. | Overall Experience
All the staff are friendly and helpful, going out of their way to ensure a great experience.Anthony F. | Overall Experience
great facility...great support from the staff!JIM G. | Overall Experience
The team was very helpful and kind.Shellie P. | First Impressions
Good value for the price, nice very clean facility.Dave F. | Overall Experience
.Larra F. | Overall Experience
Thanks great staff and great service 👍KENNETH P. | Overall Experience
Very friendly staff & always helpful.Margie W. | Overall Experience
Very easy, staff was courteous and nice. Thank you!Eileen D. | Overall Experience
It was great. Thanks.Matthew Y. | Overall Experience
Vey helpful, friendly, and competent.Could not ask for better service.jim g. | First Impressions
Smooth setup of the account. Was using my storage unit within 20 minutes of arrival.TOM S. | First Impressions
Wonderful experience with U-Haul. Very clean storage areas, safe and secure and staff were friendly, knowledgeable and courteous. Thank you U-Haul, you guys rock!!Katie D. | Overall Experience
Steven and Dominique were wonderful to work with. Always helpful and friendly.Carol B. | Overall Experience
Great location,easy storage rental process,office staff was great.carlos d. | Overall Experience
Staff running the facility are very professional and seemed to go out of their way to help in any way they could. Hard working people.Diane K. | Overall Experience
Very professional and helpful.Dorothy A. | Reservation
Staff at U-Haul Storage on Chandler Blvd. went above and beyond to accommodate our needs, TOP Notch customer service! Thank you!Jennifer B. | Overall Experience
Very good experienceConnie R. | Overall Experience
Very professional and great staffDon A. | Overall Experience
Stephen is great. Very customer service oriented. Love the facility ... glad our son took over our unit and is still using your rental storage service.JOHN AND TERRY B. | Overall Experience
everything was already prepped for our arrival to the facility and the process took no time at all to completeJAMES H. | Reservation
Stephen is always so friendly, polite and professional. It's a pleasure doing business with your store.debbie s. | Reservation
Super friendly and personable. Able to accomodate changing needs and solve problems.Ericka A. | Reservation
Excellent and friendly service. Very simple rental system.Ruth T. | Overall Experience
Very friendly and polite people! I would recommend this place to everyone!David G. | Overall Experience
It is a great facility!CARL F. | Overall Experience
The staff and buildings were kept neat. I had a ground floor unit and the 8' height limit with the chicken wire across the top was a little restricting for tall items.jay c. | Overall Experience
The online check in didn’t work so I had to deal with the office and I’m glad I did. Everyone was helpful, friendly and fast! Drop off was a breeze and everyone there was also great! 10/10Colleen B. | Overall Experience
Domonique was awesome very detailed regarding my move out, and friendly. I highly recommend her and this locationDaniel B. | Overall Experience
The manager was great, she helped me on numerous occassionsDavawn P. | Overall Experience
Thanks for making it easy.Kenda V. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!