Customer Reviews for U-Haul Moving & Storage of Ajax

4137 reviews

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

100% would recommend to friends. Very well kept. Climate controlled.

Matthew T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Clean sales office. Lots of carts for use. Clean storage units, well maintained.

Matthew T. 
Rating:
5.0

The customer shouldn't have to wait for there deposit to be returned to there bank account after the equipment has been returned.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel O. 
Rating:
5.0

Customer did not leave a comment.

Jobin J. 
Rating:
4.0

Customer did not leave a comment.

ABINAYMADHUSUDAN K. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

Very clean facility, staff is very pleasant, patient with Explaining the process and it was well explained! Im really happy i chose this location now and truthfully we may consider a storage unit soon! Thanks again guys Cheers Matt & Lindsey

MATTHEW GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUINN V. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

ANNE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

YVONNE A W. 
Rating:
5.0

Make more visible the Dropbox.

Paulo Cesar R. 
Rating:
5.0

Customer did not leave a comment.

Daniela L. 
Rating:
4.0

the only problem I experienced was with your app.. it wouldn't upload any photos of mileage, gas ,or cleanliness of the vehicle.. I ended calling your toll free number and was directly to the website where I was able to complete my drop out... the associate was able to guide me throw the process ... but that experience made me extremely ticked off and I was getting really angry .. that's all

GLENN B. 
Rating:
5.0

No improvements possible.

Randy P. 
Rating:
5.0

The car carrier tire strap jacking spinals were almost seized. Took a fair bit of time wrestling with them to free up to be able to use them. Other than that ordeal everything else was fine.

GARY L. 
Rating:
5.0

Jake was great

David H. 
Rating:
5.0

Customer did not leave a comment.

raydel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eldon P. 
Rating:
3.0

Drop off box for keys need to be clearly labeled. It's confusing

Angeleen B. 
Rating:
5.0

awesome as usual!

MICHAELC L. 
Rating:
4.0

Everything went great, there were not any extra costs or charges which I was worried about but Overall it went great but it's helpful to have a IPhone to fill out information

DINAH F. 
Rating:
5.0

Was told where to bring the trailer for drop off..All was good

MICHAEL M. 
Rating:
5.0

Excellent customer service

Siddiq S. 
Rating:
5.0

The staff were very friendly and courteous. Van was spotless. Very clean.

IAN M. 
Rating:
4.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Easy breezy uhaul

Rizwan A. 
Rating:
5.0

Very helpful staff. They took the time to help us pick up our trailer and load our vehicle on to it.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Fantastic service!

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

ANDy W. 
Rating:
5.0

Customer did not leave a comment.

MISCHA S. 
Rating:
5.0

The Uhaul service representatives at this location were simply so pleasant, so helpful and patient that any concerns I had or may have had quickly dissipated; they took the time to explain in detail as well as show me anything I wanted to know about the truck itself as well as answered my general questions. Let me tell you - I appreciated that so much. That gave me the chance to focus on all the other tasks at hand. Thank you, Station Street Uhaul Representatives, for making my life much easier on that truck rental day.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

PANAGIOTISL S. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN D. 
Rating:
5.0

Part of my rental was to have the appliance dolly but was not in vehicle. Other than that everyone and everything was great

DAVID P. 
Rating:
1.0

When people order trucks to be dropped off at a different location don't blindside them by making them return the truck to the original location. Was told by your employee it's common practice for costumers to be treated this way and many have to return a truck from locations more than 4 hours away. So maybe don't do that because that's a really shitty way to treat customers.

Paul H. 
Rating:
5.0

Excellent service, would definitely recommend

HEMRADJIE L. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

It's all great

JOSEPHUS H. 
Rating:
5.0

They were very helpful and undertanding when I faced a 401 shut-down for my return date. Thanks U-Haul.

DANIELJUNIOR C. 
Rating:
5.0

Customer did not leave a comment.

DARAIUSM B. 
Rating:
4.0

the ladies at the front desk were great. They had a good laugh when my uploaded license picture was actually my daughters Gr.2 lesson plan. Trailer worked great and drop off was easy . Price was right. Thanks

BRIANC L. 
Rating:
1.0

Returned with less mileage used than estimated and have still not received a credit. Also returned with a bit more fuel than when the truck was picked up and was promised a $15 credit. Called twice and was hung up on twice. Emailed the link given to contact UHAUL with any questions and concerns ... after over a week ... no response. And the truck sounded like a tank as it needs a new muffler. It did the job but not sure I'd use them again. Still waiting for my credit!

TIMOTHY M. 
Rating:
5.0

Nothing keep up the great work, the staff are professional, knowledgeable and courteous

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Nebojsa K. 
Rating:
4.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

JOHNB H. 
Rating:
5.0

Best service

MARIYASEELAN T. 
Rating:
5.0

All good.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

ASHUTOSH D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L M. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

SUSANL S. 
Rating:
5.0

Customer service is professional and responsive. Equipment clean and reliable.

BASSEM H. 
Rating:
4.0

A quick and easy rental and rental. Thanks.

JEFFERYA H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

I asked for a 26' truck. So thankful I make one trip. Plus we had 2 steel covers trailers of our own. Everyone was so pleasant. I was in and out. I will use his location from now on.

ANGELINABRIDGET M. 
Rating:
5.0

Excellent customer service at this location, especially the full-time gentlemen who assisted with selecting the right ball and hitch for our vehicle and assembled for us.

KEVEJC Y. 
Rating:
4.0

Customer did not leave a comment.

JAMESS H. 
Rating:
3.0

Customer did not leave a comment.

GARFIELDMICHEAL W. 
Rating:
4.0

Phone number at Ajax location difficult to call as loops and does not answer after 6 attempts.

PATRICKA C. 
Rating:
5.0

Excellent service. I appreciated the patience shown by your team with my scheduling changes, especially David.

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

THARSHAN T. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
4.0

I order the trailer from Location closer to where I live (Newmarket) but had to drive to Ajax to get the trailer- not happy

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

MICHELE T. 
Rating:
5.0

Customer did not leave a comment.

SEANA E. 
Rating:
5.0

make a wider area for drop off-When I arrived 10pm there were already 4 trucks parked and I wasn't sure where else to put the pickup I had rented except for back in the space it came originally come from. Maybe paint lines or arrows on the asphalt for where returned vehicles should go, and make lanes or numbered spots for them, bc ppl were just randomly parking them under the tent that was there. the spot for the afterhours key return colour perhaps. That part was simple and visible.

CHRISTINE K. 
Rating:
5.0

Customer did not leave a comment.

APRILLEE C. 
Rating:
5.0

Customer did not leave a comment.

Thi L. 
Rating:
5.0

No complaints. Fast check in. (two staff on hand to get customers on their way) Truck was relatively clean - not immaculate but clean. Fast drop off - quick, to the point, and on my way.

CRAIGW V. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHUS H. 
Rating:
4.0

Customer did not leave a comment.

PATRICKDUNCAN D. 
Rating:
5.0

Customer did not leave a comment.

Carlous E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian V.  |  Overall Experience 
Rating:
5.0

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto F. 
Rating:
5.0

Very helpful staff and very good rental. Keep doing what you are doing its great. Thank you.

FRANCESCO S. 
Rating:
5.0

Customer did not leave a comment.

Jagdeep singh P. 
Rating:
5.0

Customer did not leave a comment.

Dawood J. 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlois E. 
Rating:
5.0

Customer did not leave a comment.

ARMINK S. 
Rating:
4.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Unlike another U-Haul location that I went to, the experience with the staff in this location was very pleasant at both pickup and drop-off. If anybody asked me to recommend a place to rent a truck or trailer, I would give this location as my first choice. There is a U-Haul location within 2 minutes drive from my place, but I have found twice or three times now that I take the 15 minutes drive to come to this location. Thanks to all the staff working there.

HOOMAN J. 
Rating:
5.0

Nothing! It's all good

Josephus H. 
Rating:
5.0

Customer did not leave a comment.

MICHAELP K. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL F.  |  Overall Experience 
Rating:
5.0

Excellent customer service- I don't recall her name. She was accommodating and polite.

SANCHAI R. 
Rating:
5.0

Customer did not leave a comment.

JAMEST P. 
Rating:
5.0

Staff were very nice

Bradly T. 
Rating:
5.0

Customer did not leave a comment.

GARY JUN R. 
Rating:
5.0

Great Customer Services.

DUCHANH N. 
Rating:
5.0

Customer did not leave a comment.

TROYFRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

philip h.  |  Overall Experience 
Rating:
5.0

The whole team is awesome and very helpful. 5Star customer Service!!!

Roger M. 
Rating:
5.0

Everyone was very nice and professional. Took care of all my questions. Fast and efficient service.

Tommy B. 
Rating:
4.0

I was late coming back and I have stated that I needed it one more day . The constant harassment to bring the unit back was little too much I understand your need to rent it to other people but emergencies happen a little understanding would have been much appreciated.

AKRAM K. 
Rating:
5.0

Don't change anything, simple, quick and reliable service.

TERRENCEI S. 
Rating:
5.0

Customer did not leave a comment.

Esther O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adewale A.  |  Overall Experience 
Rating:
3.0

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxyne P.  |  Overall Experience 
Rating:
5.0

I like it a nice place keep cleaning the storage That's great!!

shadene w.  |  Overall Experience 
Rating:
2.0

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Overall Experience 
Rating:
5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours “door only” access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Karla K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jelan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  Overall Experience 
Rating:
5.0

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  First Impressions 
Rating:
5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt R.  |  Overall Experience 
Rating:
5.0

Very quick and easy service, no complaints about my storage stay.

Imad M.  |  Overall Experience 
Rating:
4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA H.  |  Overall Experience 
Rating:
5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO R.  |  Overall Experience 
Rating:
5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah K.  |  First Impressions 
Rating:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you

JAIME C.  |  Overall Experience 
Rating:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Krystle B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAMRUL I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff g.  |  First Impressions 
Rating:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Overall Experience 
Rating:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Overall Experience 
Rating:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANDEEPAN V.  |  Overall Experience 
Rating:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Overall Experience 
Rating:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  First Impressions 
Rating:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Overall Experience 
Rating:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍

John P.  |  First Impressions 
Rating:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Overall Experience 
Rating:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  First Impressions 
Rating:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary H.  |  First Impressions 
Rating:
4.0

Glad that I was able to store my items here.

Dahlia O.  |  Overall Experience 
Rating:
5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene B.  |  Overall Experience 
Rating:
3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine M.  |  First Impressions 
Rating:
4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry K.  |  Overall Experience 
Rating:
1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald K.  |  First Impressions 
Rating:
5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY J.  |  First Impressions 
Rating:
1.0

There was no washer fluid in the car. This is dangerous.

Alexis N.  |  First Impressions 
Rating:
5.0

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David S.  |  Online Move In 
Rating:
5.0

Great facility and staff.

Carla B.  |  First Impressions 
Rating:
4.0

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine H.  |  First Impressions 
Rating:
1.0

No comment

Nassir H.  |  Overall Experience 
No reviews have been submitted for this location.

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