Customer Reviews for U-Haul Moving & Storage of Ajax

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ajax

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Paul B.
Rating:

Customer did not leave a comment.

Brad S.
Rating:

Customer did not leave a comment.

Gregor D.
Rating:

I found online reservation process a bit demanding vs phoning (photos of license, etc) - but over the phone is quick and easy, customer service is great.

DAVE P.
Rating:

Customer did not leave a comment.

HUGH J.
Rating:

Happy to revisit and utilize the Ajax location. The manager is always a pleasure to deal with and most of all the equipment was ready and served its purpose with no complications.

Harrison S.
Rating:

The 10' van was just barely had its window cleared of snow. It looked like all that was done was the attendant had turned on the wipers. Prior to loading the vehicle I spent 30 minutes clearing the van of snow and ice. Back tailgate was covered in ice. No snow brush given. I guess it's up to the driver to clear vehicle with no snow brush?

Brian S.
Rating:

My phone was not charged so unable to take photos on return of the truck. Unhappy with extra charge of $20.00

Lorenzo S.
Rating:

Customer did not leave a comment.

Mary Ann C.
Rating:

Friendly and efficient staff

Elle-Mai S.
Rating:

Customer did not leave a comment.

Ronald M.
Rating:

Rented cargo van and put 16 Kms. Put $5.00 worth of gas and on my bill there was and extra charge for fuel of $8.60. Not impressed.

Arif K.
Rating:

Friendly cooperative staff and fast service.

Nicole A.
Rating:

Customer did not leave a comment.

Antonette T.
Rating:

Customer did not leave a comment.

Ljudevit K.
Rating:

Customer did not leave a comment.

CHENDY JUN M.
Rating:

Customer did not leave a comment.

Kris S.
Rating:

When I dropped the truck off there wasn’t anyone to receive it. We waited under the canopy for a few minutes. It was within location hours. So I walked inside to hand the keys in but there was a lineup. So it took about 15 minutes. Once I got to the desk it was seconds and we were done. Staff was helpful. I would recommend they have additional help outside in the lot.

Roderick D.
Rating:

Customer did not leave a comment.

John K.
Rating:

Customer did not leave a comment.

Vickie H.
Rating:

Customer did not leave a comment.

BECKY C. | Overall Experience |
Rating:

So happy with my experience here. If I ever need storage again I will definite be back!

Becky C.
Rating:

I am always so happy with my experience at this location!

John K.
Rating:

Customer did not leave a comment.

nicole T.
Rating:

Customers should ALWAYS be notified of all existing and any potential charges when renting a vehicle. I recently rented a pickup truck with a trailer. Only after I received my bill the next day did I realize that there's a charge for returning the vehicle after hours. Uhaul promotes this option but failed to explain the additional costs of utilizing this option. Also, when using the mobile phone return option when returning after hours, it would be great to know that taking a picture for time stamp, mileage and gas amount purposes needs to be done before dropping the keys in the drop box. I took a picture but couldn't upload it when I tried to use this feature (I had already dropped the keys in the return box). This is the 2nd time I've rented with Uhaul in the last month - none of this information was provided before I rented a vehicle. These were things I had to figure out on my own. Uhaul really dropped the ball here. I'm very disappointed.

Ryan D.
Rating:

Customer did not leave a comment.

Joe L.
Rating:

Customer did not leave a comment.

Chantelle B.
Rating:

The 24/7 app recommended did not work. It was confusing to know where it is OK to return vehicle, make clearly designated spots. The picture showed an orange drop off box, at this location it was a white and green slot.

gino A.
Rating:

Customer did not leave a comment.

Kinzi A.
Rating:

The online drop of system is unnecessarily lengthy.

Muhammad M.
Rating:

Amazing Service! Nice Vehicle! Great Price!

Ted T.
Rating:

Customer did not leave a comment.

Micheal M.
Rating:

Very good desk staff and lots of snow, so dirty truck expected. Inspection wasn’t done and no snow brush, but it was ok.

Matthew L.
Rating:

The gas gauge on the truck did not seem to work properly. We kept putting gas into the truck and it hardly moved. Only when we drove to the drop off location did we find out we overfilled the gas tank probably by $40!

Jose V.
Rating:

Customer did not leave a comment.

Mohammad T.
Rating:

Customer did not leave a comment.

Nicholas P.
Rating:

I always feel like family when I go there

William A.
Rating:

Customer did not leave a comment.

barry M.
Rating:

Customer did not leave a comment.

ELAINE M.
Rating:

Have a step by step guide as to how to complete the online drop off key after hours feature.

Muhammad Q.
Rating:

Improve messaging and don't cheat customers

Michael K.
Rating:

Customer did not leave a comment.

Graeme W.
Rating:

Customer did not leave a comment.

Alan H.
Rating:

Customer did not leave a comment.

Chipo N.
Rating:

Excellent service and very friendly staff!

Steven B.
Rating:

Change your pickup after hours map location to include your extended parking lot on the other side of your truck return area. I waited for a customer service representative for almost 10 minutes on the phone because I couldn’t find my truck (with no answer) and only found my truck because I was bored while waiting and walked around the truck lot to kill time. PS. No one ever answered my help line phone call

john F.
Rating:

Customer did not leave a comment.

Leanne L.
Rating:

Keep up the great service!??

GEEVARGHESE A.
Rating:

After knowing all the bad experience i had with the booking the lady fighted with me for 5/8-7/8 gas. she told me to pay 69$ to fill the gas whereas it costed me only 50$ to get even more. Its a shame. U Haul should have refunded me at least 25% of my money or even more as compensation instead of fighting for that gas.

Roberto V.
Rating:

Customer did not leave a comment.

Jerson M.
Rating:

the only thing i can recommend is to probably have a better counter line up for busy times. it can look a little messy.

Peter L.
Rating:

Very good service, quick checkin and checkout

Michelle D.
Rating:

Customer did not leave a comment.

Rosario L.
Rating:

Customer service rep wasnt very warm and welcoming. The milage cost is very steep. Don't know if I would choose U-Haul for a truck rental again.

craig H.
Rating:

You might either have a diagram or get the staff to do a quick explanation of where various controls are. I don't own a Ford truck so I had to figure out how to use the windshield wipers and parking brake. Obvious if you own a truck but not if you have a Mazda 3.

Daniel M.
Rating:

Customer did not leave a comment.

Angie J.
Rating:

Moving is stressful on it's own. Uhaul made renting a truck stress and pain free. The dolly and protective blankets provided by uhaul for a small extra fee definitely came in handy and made our moving experience much easier on us.

Victor S.
Rating:

Vehicle co engine light came on within minutes of pick up Customer service was fantastic

Bonnie H. | Overall Experience |
Rating:

I would definitely recommend Ajax U-Haul

Valerie W. | First Impressions |
Rating:

FRIENDLY STAFF

MOHOMMAD Y.
Rating:

Customer did not leave a comment.

Michael R.
Rating:

Customer did not leave a comment.

Valerie W.
Rating:

Customer did not leave a comment.

Edward H.
Rating:

Super friendly, super helpful staff. It was a pleasure using Uhaul to help me. Ed

Juliana D.
Rating:

Customer did not leave a comment.

Sorin N.
Rating:

Customer did not leave a comment.

Godfrey N.
Rating:

Customer did not leave a comment.

Juliana D.
Rating:

Excellent customer service! Thank you.

Faisal M.
Rating:

Customer did not leave a comment.

Ism S.
Rating:

The car was a bit smelly and everything else was fine.

Khusrow R.
Rating:

Customer did not leave a comment.

Emily E.
Rating:

Customer did not leave a comment.

Salvatore R.
Rating:

Due to poor lighting in the parking lot in the evenings. when returning the trailer. We were backing up the trailer to its designated parking spot with a U-haul employee (Kelly) guiding us. Due to poor lighting neither of us were able to judge the distance between another trailer tongue onsite and my vehicle. therefore hitting the parked trailer and damaging the drivers side door of my truck. When we mentioned it to the another uhaul employee. we were told they could not do anything about the problem. We highly recommend the lighting problem be addressed so this does not happen to anyone else. the situation was escalated to the manager ( Kim Henson). who advised us to contact our own insurance and would take no responsibility Reguards Sal Ruscica 416-553-9025

Edis P.
Rating:

Customer did not leave a comment.

David W.
Rating:

Customer did not leave a comment.

Peter L.
Rating:

Great location with friendly helpful staff and a lot of equipment. Pickup and drop off is ready and quick. I've been here 4 times and I'll be back.

Morgan B.
Rating:

Truck was unsafe should not be on the road I feel I did not receive as much compensation as I should have for what I went through Manager was extremely rude and very hard to get a hold of she never seems to be at work she pretty much insinuated I was lying I will never use Thailand’s again

Joseph S. | Overall Experience |
Rating:

Good experience and convenient.

Dennis F.
Rating:

Very well equipped location. Very helpful staff. Was a great experience!

brian M.
Rating:

Customer did not leave a comment.

Shakir C.
Rating:

Customer did not leave a comment.

Robert T.
Rating:

Everything was great

Reece W.
Rating:

Nothing.. everything and everyone is awesome

Mohammed K.
Rating:

Customer did not leave a comment.

Rohan W.
Rating:

Customer did not leave a comment.

Gino D.
Rating:

Customer did not leave a comment.

Eduardo L.
Rating:

Customer did not leave a comment.

neil P.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Its good - trucks are just dirty at this time of year.

Frank N.
Rating:

Customer did not leave a comment.

Andrew B.
Rating:

Customer did not leave a comment.

Graham G.
Rating:

Customer did not leave a comment.

Cindy H. | Overall Experience |
Rating:

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

John V.
Rating:

Customer did not leave a comment.

Ted K.
Rating:

Customer did not leave a comment.

Kathleen K.
Rating:

Customer did not leave a comment.

Denzil D.
Rating:

I have had several bad customer service experiences lately (not at uhaul). The service from Jake, however, was great. He was genuinely nice, friendly, caring and helpful. He helped when I rented and returned. Great employee! I will be returning next week...same time.

Eric V.
Rating:

Customer did not leave a comment.

Keshia R.
Rating:

They indicated that the gas level was higher than what we got. After bringing it to their attention they said there was nothing they can do

Michelle G.
Rating:

Customer did not leave a comment.

Ryley B.
Rating:

Grumpy apathetic staff and an atmosphere somewhat lacking in professionalism.

Connor J.
Rating:

Customer did not leave a comment.

CHRIS A.
Rating:

Customer did not leave a comment.

Valeriy P.
Rating:

Customer did not leave a comment.

David N.
Rating:

Awesome Service! Great staff!!!

Neil W.
Rating:

Very helpful staff. Definitely recommend.

Terri B. | Overall Experience |
Rating:

Amazing customer service..thankyou all so much ..I truly appreciate it

TERRY J. | Overall Experience |
Rating:

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

sayed s. | Overall Experience |
Rating:

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

Christof M. | Overall Experience |
Rating:

The people were amazingly good

ossama h. | Overall Experience |
Rating:

Very nice staff , professional and friendly.

Nancy c. | Overall Experience |
Rating:

It is a wonderfully clean and helpful service. Thankyou

craig a. | Overall Experience |
Rating:

Well above average service, would not hesitate to use again.

Dominic L. | Overall Experience |
Rating:

Good job

Katherine H. | First Impressions |
Rating:

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Carol D. | First Impressions |
Rating:

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Ron C. | Overall Experience |
Rating:

Will rent again in the future

adrian t. | Overall Experience |
Rating:

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

catherine v. | Overall Experience |
Rating:

The staff were always pleasant and helpful. Thanks again.

michael N. | Overall Experience |
Rating:

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

John r. | First Impressions |
Rating:

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

Jules c. | Overall Experience |
Rating:

Everything is great can’t complain

krishan n. | Overall Experience |
Rating:

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

Christine H. | First Impressions |
Rating:

Everyone was very helpful

Tanya T. | Overall Experience |
Rating:

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Matthew A. | Overall Experience |
Rating:

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Marlene A. | Overall Experience |
Rating:

I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Valentina s. | Overall Experience |
Rating:

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

ossama h. | First Impressions |
Rating:

Great staff very helpful. Very good people to work with

Chris R. | First Impressions |
Rating:

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

eric n. | First Impressions |
Rating:

great

Marlene A. | First Impressions |
Rating:

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

steve o. | Overall Experience |
Rating:

Happy with price,location and service. Will use again if needed.

Mr. s. | Overall Experience |
Rating:

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

jacques k. | First Impressions |
Rating:

Great customer service!

marilyn w. | Overall Experience |
Rating:

I would recommend this location to everyone. Professional staff and great service

hashmad o. | First Impressions |
Rating:

They stuff were very helpful.

TERRY J. | Overall Experience |
Rating:

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

BECKY C. | First Impressions |
Rating:

Kim was so friendly and helpful. She made the process so easy.

Marisol N. | First Impressions |
Rating:

Good service

marilyn w. | First Impressions |
Rating:

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

albert c. | Overall Experience |
Rating:

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

allan b. | Overall Experience |
Rating:

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

Kiosha E. | Overall Experience |
Rating:

Great service

Mazie S. | Overall Experience |
Rating:

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

iliana g. | Overall Experience |
Rating:

The box arrived on scheduled date. The staff was very helpful.

IRENE S. | Reservation |
Rating:

Great staff! Friendly and knowledgeable

Lucille D. | Overall Experience |
Rating:

Efficient and friendly

allan b. | Reservation |
Rating:

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

Nassir H. | Overall Experience |
Rating:

No comment

Renate M. | Overall Experience |
Rating:

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Susan N. | Overall Experience |
Rating:

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Audrey A. | Reservation |
Rating:

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Laurie K. | Overall Experience |
Rating:

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Betty Grace N. | Overall Experience |
Rating:

Bad experience with the staff.

waldemar t. | Overall Experience |
Rating:

good

Michelle W. | Reservation |
Rating:

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

VICKY I. | Reservation |
Rating:

Fast easy courteous customer service

Tammy G. | Overall Experience |
Rating:

This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

gary m. | Overall Experience |
Rating:

The service is great

Darrin g. | Overall Experience |
Rating:

I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Renate M. | Reservation |
Rating:

The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Teri B. | Reservation |
Rating:

Very helpful staff, quick check in.

zhong f. | Overall Experience |
Rating:

Final delivery delayed 6 days

corey b. | Overall Experience |
Rating:

Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

huguette v. | Overall Experience |
Rating:

Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

Susan N. | Reservation |
Rating:

Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Edward V. | Overall Experience |
Rating:

The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Shawn M. | Overall Experience |
Rating:

I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.

No reviews have been submitted for this location.

Back
To Top