Customer Reviews for U-Haul Moving & Storage of Ajax

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ajax

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John G.
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Customer did not leave a comment.

Sadiqa M.
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Customer did not leave a comment.

Jermaine S.
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Quick service under the circumstances! The only complaint we had was that the cup holder area was very dirty and had some ketchup stains on it. Other than that, it was overall a good experience, and staff was great.

Christopher R.
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Customer did not leave a comment.

Cheryl O.
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Customer did not leave a comment.

Jimmy I.
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Over all great experience and friendly staff thk you

Ryan S.
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Circle check the truck on return, including lights.

Faisal M.
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Customer did not leave a comment.

Nicky P.
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Customer did not leave a comment.

Brad J.
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Firstly, manager Kim and the gentleman that does the returns in the yard were awesome. Both went WAY above to help and took initiative to expediate and assist with my 2nd rental two days later. Great manager and team. Very pleasant and friendly and smiley. The app and check-in process is brutal! Didnt work, doesn't register your info (ex: DL #. You enter it then move to next step and its deleted. Did this 8x), check in and check out need to dramatically improve. If it wasnt for Kim and this 28yr old in the yard. I'd be furious with UHaul right now.

DIANE P.
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Location was prepared for dealing with returns during the Covid-19 situation. Was very easy and friendly. Wouldn't change anything.

mike J.
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Never had a bad experience

chris B.
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Uhaul was great with my accommodations Very happy

Matthew F.
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The online mobile site and process could be easier to use...

allison K.
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You have an amazing team! I was very impressed by all of the measures you had in place in regards to Covid19 (shields, sanitization, etc)You made the rental process easy and really calmed my nerves. Great job to all who helped make my move smooth, seamless and safe. Thank you!

Christopher T.
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Customer did not leave a comment.

Beverly S.
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I was disappointed i had to rent a trolly and it didn't come with the cargo van and then i put in too much gas on return and the representative said oh well at least gas is cheap. I was over in my anticipated km by 16 km and then my bill was topped up. Still shaking my head. Should have more than equalled out at .59 a km

Ion G.
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Customer did not leave a comment.

David B.
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Wonderfully efficient service, especially when one considers the stresses of our current COVID-19 pandemic. Top notch!

Fayaz S.
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The girl helping us in the front was extremely rude I will never ever go there and I will make sure I do a google review about the service. Unacceptable!!!

Allen M.
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No issues

Anthony N.
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Easy drop off at same location. Didn’t need to report back in. Great service

Michael G.
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Customer did not leave a comment.

STEFFON Z.
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Considering the challenges we are faced with at this time the Uhaul staff I delbt with today did an amazing job.

carmeleta A.
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I felt like was dealing with a robot. The girls had no interpersonal skills. I would have rather be speaking to a robot

Alan G.
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Lower the cost per km/mileage

Edwin D.
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The door needs lubrication!

Renee B.
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Customer did not leave a comment.

Terri B.
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Excellent customer service

Aieysha H. | Overall Experience |
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The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Luke S.
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Customer did not leave a comment.

Georgette G.
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Customer did not leave a comment.

peter K.
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Customer did not leave a comment.

Farid A.
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The people working there is not good that much

GILAD P.
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Customer did not leave a comment.

Larry D.
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Customer did not leave a comment.

Stephanie Marie S.
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I scheduled a 20ft truck to pick up at 10:00 am. A few days later I got an email saying I couldn't pick it up until 6pm. So I called and they scheduled me for a different location with a smaller truck. Got to this new location and the guy said they didn't have a truck so scheduled us for somewhere else again for a bigger truck. While he was on the phone we asked him to make sure the truck was actually physically there before we drove all the way to a new city to get this truck. The person on the phone said YES. So we get to this NEW location and our truck is gone!!!! They had to give us an even bigger truck! Its just ridiculous because in every email I received from you guys said the truck was GUARANTEED.

steve S.
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Customer did not leave a comment.

leanne M.
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Customer did not leave a comment.

Kajani G.
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Customer did not leave a comment.

endalkadhew B.
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Customer did not leave a comment.

BRENDAN M.
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Customer service was amazing! Easy to talk to and very quick transaction! Made my day go by even better!

Jallane T. | Overall Experience |
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Customer did not leave a comment.

Giuliano M.
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Customer did not leave a comment.

Everton R.
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Great customer service

Thomas D.
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Customer did not leave a comment.

leigha M.
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Nothing at all, I received great service. No complaints at all!

ALEX B.
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Nothing that I'm aware of. Everything was great, and Kim was awesome.

Marlowe C.
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Customer did not leave a comment.

Paul B.
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It was awesome experience..thank you U-Haul for making my move easy. I definitely would tell me family and friends about you... Thanks again

Gerard K.
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Customer did not leave a comment.

Magnus B.
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Be kind.

kyle D.
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The truck shifting was a little hard. I don't drive this style truck all the time but didn't seem right. Still got the job done though. The mobile app with the pictures for off time drop off is insanely mental. Staff should just check the truck when it's returned and if it's not just charge accordingly. 3 older people I spoke with said they wouldn't even have attempted it because it's pure nonsense.

Carla B. | First Impressions |
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Great facility and staff.

Shelveen R.
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Customer did not leave a comment.

Julie B.
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Very friendly and helpful staff

Yvonne W.
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Customer did not leave a comment.

rachel P.
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Customer did not leave a comment.

mike G.
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Location was great. I have not seen a U-Haul facility this large before. Personnel were on hand to direct the drop off. Only took a few minutes for inspection and to record mileage and gas details. Love the digital reporting throughout the process. Just wish it was less expensive.

Yaser M.
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Customer did not leave a comment.

Ljudevit K.
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door was jammed open and unable to close.

Patricia B.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

Brad S.
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Customer did not leave a comment.

Gregor D.
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I found online reservation process a bit demanding vs phoning (photos of license, etc) - but over the phone is quick and easy, customer service is great.

DAVE P.
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Customer did not leave a comment.

HUGH J.
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Happy to revisit and utilize the Ajax location. The manager is always a pleasure to deal with and most of all the equipment was ready and served its purpose with no complications.

Harrison S.
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The 10' van was just barely had its window cleared of snow. It looked like all that was done was the attendant had turned on the wipers. Prior to loading the vehicle I spent 30 minutes clearing the van of snow and ice. Back tailgate was covered in ice. No snow brush given. I guess it's up to the driver to clear vehicle with no snow brush?

Brian S.
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My phone was not charged so unable to take photos on return of the truck. Unhappy with extra charge of $20.00

Lorenzo S.
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Customer did not leave a comment.

Mary Ann C.
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Friendly and efficient staff

Elle-Mai S.
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Customer did not leave a comment.

Ronald M.
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Rented cargo van and put 16 Kms. Put $5.00 worth of gas and on my bill there was and extra charge for fuel of $8.60. Not impressed.

Arif K.
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Friendly cooperative staff and fast service.

Nicole A.
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Customer did not leave a comment.

Antonette T.
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Customer did not leave a comment.

Ljudevit K.
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Customer did not leave a comment.

CHENDY JUN M.
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Customer did not leave a comment.

Kris S.
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When I dropped the truck off there wasn’t anyone to receive it. We waited under the canopy for a few minutes. It was within location hours. So I walked inside to hand the keys in but there was a lineup. So it took about 15 minutes. Once I got to the desk it was seconds and we were done. Staff was helpful. I would recommend they have additional help outside in the lot.

Roderick D.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Vickie H.
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Customer did not leave a comment.

BECKY C. | Overall Experience |
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So happy with my experience here. If I ever need storage again I will definite be back!

Becky C.
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I am always so happy with my experience at this location!

John K.
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Customer did not leave a comment.

nicole T.
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Customers should ALWAYS be notified of all existing and any potential charges when renting a vehicle. I recently rented a pickup truck with a trailer. Only after I received my bill the next day did I realize that there's a charge for returning the vehicle after hours. Uhaul promotes this option but failed to explain the additional costs of utilizing this option. Also, when using the mobile phone return option when returning after hours, it would be great to know that taking a picture for time stamp, mileage and gas amount purposes needs to be done before dropping the keys in the drop box. I took a picture but couldn't upload it when I tried to use this feature (I had already dropped the keys in the return box). This is the 2nd time I've rented with Uhaul in the last month - none of this information was provided before I rented a vehicle. These were things I had to figure out on my own. Uhaul really dropped the ball here. I'm very disappointed.

Ryan D.
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Customer did not leave a comment.

Joe L.
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Customer did not leave a comment.

Chantelle B.
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The 24/7 app recommended did not work. It was confusing to know where it is OK to return vehicle, make clearly designated spots. The picture showed an orange drop off box, at this location it was a white and green slot.

gino A.
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Customer did not leave a comment.

Kinzi A.
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The online drop of system is unnecessarily lengthy.

Muhammad M.
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Amazing Service! Nice Vehicle! Great Price!

Ted T.
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Customer did not leave a comment.

Micheal M.
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Very good desk staff and lots of snow, so dirty truck expected. Inspection wasn’t done and no snow brush, but it was ok.

Matthew L.
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The gas gauge on the truck did not seem to work properly. We kept putting gas into the truck and it hardly moved. Only when we drove to the drop off location did we find out we overfilled the gas tank probably by $40!

Jose V.
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Customer did not leave a comment.

Mohammad T.
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Customer did not leave a comment.

Nicholas P.
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I always feel like family when I go there

William A.
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Customer did not leave a comment.

barry M.
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Customer did not leave a comment.

ELAINE M.
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Have a step by step guide as to how to complete the online drop off key after hours feature.

Muhammad Q.
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Improve messaging and don't cheat customers

Michael K.
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Customer did not leave a comment.

Graeme W.
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Customer did not leave a comment.

Bonnie H. | Overall Experience |
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I would definitely recommend Ajax U-Haul

Valerie W. | First Impressions |
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FRIENDLY STAFF

Joseph S. | Overall Experience |
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Good experience and convenient.

Cindy H. | Overall Experience |
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the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Terri B. | Overall Experience |
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Amazing customer service..thankyou all so much ..I truly appreciate it

TERRY J. | Overall Experience |
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I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

sayed s. | Overall Experience |
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The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

Christof M. | Overall Experience |
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The people were amazingly good

ossama h. | Overall Experience |
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Very nice staff , professional and friendly.

Nancy c. | Overall Experience |
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It is a wonderfully clean and helpful service. Thankyou

craig a. | Overall Experience |
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Well above average service, would not hesitate to use again.

Dominic L. | Overall Experience |
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Good job

Katherine H. | First Impressions |
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Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Carol D. | First Impressions |
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The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Ron C. | Overall Experience |
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Will rent again in the future

adrian t. | Overall Experience |
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What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

catherine v. | Overall Experience |
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The staff were always pleasant and helpful. Thanks again.

michael N. | Overall Experience |
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We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

John r. | First Impressions |
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I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

Jules c. | Overall Experience |
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Everything is great can’t complain

krishan n. | Overall Experience |
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It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

Christine H. | First Impressions |
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Everyone was very helpful

Tanya T. | Overall Experience |
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The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Matthew A. | Overall Experience |
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The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Marlene A. | Overall Experience |
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I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Valentina s. | Overall Experience |
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Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

ossama h. | First Impressions |
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Great staff very helpful. Very good people to work with

Chris R. | First Impressions |
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My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

eric n. | First Impressions |
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great

Marlene A. | First Impressions |
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Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

steve o. | Overall Experience |
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Happy with price,location and service. Will use again if needed.

Mr. s. | Overall Experience |
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Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

jacques k. | First Impressions |
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Great customer service!

marilyn w. | Overall Experience |
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I would recommend this location to everyone. Professional staff and great service

hashmad o. | First Impressions |
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They stuff were very helpful.

TERRY J. | Overall Experience |
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As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

BECKY C. | First Impressions |
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Kim was so friendly and helpful. She made the process so easy.

Marisol N. | First Impressions |
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Good service

marilyn w. | First Impressions |
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Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

albert c. | Overall Experience |
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Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

allan b. | Overall Experience |
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I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

Kiosha E. | Overall Experience |
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Great service

Mazie S. | Overall Experience |
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I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

iliana g. | Overall Experience |
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The box arrived on scheduled date. The staff was very helpful.

IRENE S. | Reservation |
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Great staff! Friendly and knowledgeable

Lucille D. | Overall Experience |
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Efficient and friendly

allan b. | Reservation |
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As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

Nassir H. | Overall Experience |
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No comment

Renate M. | Overall Experience |
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Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Susan N. | Overall Experience |
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Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Audrey A. | Reservation |
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In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Laurie K. | Overall Experience |
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I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Betty Grace N. | Overall Experience |
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Bad experience with the staff.

waldemar t. | Overall Experience |
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good

Michelle W. | Reservation |
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The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

VICKY I. | Reservation |
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Fast easy courteous customer service

Tammy G. | Overall Experience |
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This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

gary m. | Overall Experience |
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The service is great

Darrin g. | Overall Experience |
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I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Renate M. | Reservation |
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The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Teri B. | Reservation |
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Very helpful staff, quick check in.

zhong f. | Overall Experience |
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Final delivery delayed 6 days

corey b. | Overall Experience |
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Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

huguette v. | Overall Experience |
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Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

Susan N. | Reservation |
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Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Edward V. | Overall Experience |
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The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Shawn M. | Overall Experience |
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I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.

No reviews have been submitted for this location.

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